United Automobile Insurance Company

Review and adjust PIP insurance claims ensuring compliance with regulations and company policies while maintaining accurate documentation and issuing payments. | Requires 3+ years as a PIP adjuster, adjuster's license, familiarity with medical billing, proficiency in office software, and strong analytical and communication skills. | COMPANY OVERVIEW: Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Demand Adjuster to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. SCOPE: As a Demand Adjuster, you will play a crucial role in our claims processing team. You will be responsible for the accurate and timely adjustment of personal injury claim demands, ensuring compliance with relevant statutes and company guidelines. PIP insurance provides coverage for medical expenses, lost wages, and other expenses related to injuries sustained in an accident, regardless of fault. This role requires meticulous review of medical records to ensure compliance with applicable fee schedules. In addition, this position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region. DUTIES: • Review and analyze PIP demands submitted on behalf of policyholders or medical providers • Evaluate the validity of claims by assessing medical records, police reports, and other relevant documents • Ensure compliance with state regulations, company policies, and industry standards in processing PIP claims • Maintain accurate and organized claim files, documenting all interactions, decisions, and payments • Assess and approve reasonable and necessary medical expenses in accordance with policy terms • Issue timely and accurate demand payments to claimants and service providers • Document all adjustments and relevant information accurately in the company's system EDUCATION: • Associate or bachelor’s degree in a related field (e.g., business, finance, or law) preferred • Adjusters license required SKILLS & EXPERIENCE: • Minimum 3 years related work experience as a PIP adjuster • Familiarity with medical terminology and billing practices (a plus) • Proficient in Word, Excel, Windows-based applications, and internet usage • Knowledge of Personal Injury Protection (PIP) insurance regulations and laws • Strong analytical and problem-solving skills • Excellent verbal and written communication skills • Negotiation and conflict resolution abilities • Attention to detail and strong organizational skills • Proficiency in relevant computer software and claims management systems BENEFITS: • 401(k) Retirement Savings Plan with employer match • Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance • Paid Time Off, Holidays, and Leave programs • Flexible spending accounts • Basic Life Insurance and Voluntary Life/ADD • Short Term and Long-Term Disability UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/. UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operat

Serve as the first point of contact for policyholders reporting losses or seeking claim updates, gather information, provide empathetic guidance, and ensure accurate claim documentation. | High school diploma or equivalent, bilingual English & Spanish, at least 1 year customer service experience preferably in property and casualty insurance, strong communication and organizational skills. | COMPANY OVERVIEW: Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for Customer Service Representatives to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. SCOPE: As a First Notice of Loss (FNOL) and Customer Service Representative, you will serve as the first point of contact for policyholders following an accident or loss. In this critical role, you’ll provide compassionate, timely, and accurate assistance to customers as they report new claims and seek updates on existing ones. You’ll gather essential details, assess the initial claim situation, and ensure each customer feels supported and informed throughout the process. This position offers a remote work arrangement within the Southeast region. DUTIES: • Act as the first point of contact for policyholders reporting losses or damages and for those seeking updates on existing claims • Gather relevant information, such as policy details, incident specifics, and contact information • Clarify coverage terms and claim status as needed • Offer clear, empathetic guidance to policyholders on next steps in the claims process • Explain the required documentation and information needed to process or advance a claim • Handle incoming calls from policyholders seeking updates on the status of their claims, providing clear, accurate, and empathetic information regarding claim progress, outstanding requirements, and next steps • Provide timely and accurate status updates to policyholders regarding their claims, including next steps and estimated timelines • Accurately record all information gathered during the FNOL process in the company's claims management system • Ensure completeness and accuracy of claim reports and status communications • Liaise with claims adjusters, appraisers, and other team members to schedule appraisals and relay updates • Address any concerns or questions the policyholder may have, providing regular follow-ups as needed • Ensure all FNOL and claim status processes adhere to company policies, industry regulations, and legal requirements • Provide feedback to management on ways to improve the FNOL and claims communication process for enhanced customer satisfaction and operational efficiency DISCLAIMER: This job description outlines the primary responsibilities and qualifications for this position but is not intended to be an all-inclusive list. Additional duties may be assigned, and the scope of the role may evolve based on business needs EDUCATION: • High school diploma or equivalent (Associate’s degree is a plus) SKILLS & EXPERIENCE: • Bilingual (English & Spanish) • At least 1 year of experience in a similar customer service role, preferably in the property and casualty insurance industry • Strong communication skills, both written and verbal • Detail-oriented with excellent organizational skills • Knowledge of property and casualty insurance policies, coverage, and claims processed is a plus BENEFITS: • 401(k) Retirement Savings Plan with employer match • Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance • Paid Time Off, Holidays, and Leave programs • Flexible spending accounts • Basic Life Insurance and Voluntary Life/ADD • Voluntary Short Term and Long-Term Disability The salary for this position will vary based on experience and qualifications. Candidates are encouraged to discuss compensation during the interview process. UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/. UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.