Unite Us

Lead healthcare data-exchange integrations by designing and configuring solutions, troubleshooting issues, and advising stakeholders on interoperability. | Requires at least 5 years in healthcare integration engineering with hands-on REST API, FHIR, and SQL expertise, plus a technical bachelor's degree or equivalent experience. | Job Title: Senior Customer Integration Engineer Department: Product Delivery About the Role: The Senior Customer Integration Engineer combines hands-on integration engineering with customer-facing technical leadership in multi-organization healthcare environments, working with state agencies, HIEs, EHR vendors, and implementation partners to determine how systems interact and exchange data. The position supports integration delivery across customer projects, including enterprise initiatives involving multiple systems, organizations, and technical stakeholders. The engineer is expected to understand how individual integrations fit within broader customer initiatives, identify technical dependencies, and provide technical guidance. For designated customers, the role may involve sustained technical engagement across multiple initiatives while continuing to support other integration projects. What You'll Do: Apply systems thinking to understand how applications, data flows, and technical dependencies interact across customer environments, and recommend feasible integration approaches using existing platform capabilities and standards. Configure, implement, test, and troubleshoot healthcare integrations involving REST APIs, FHIR, authentication protocols, database-backed configurations, and secure data exchange. Provide ongoing technical consultation for designated customers, maintaining continuity across integration initiatives and evolving requirements. Lead and participate in technical discussions with customer IT teams, enterprise architects, technology vendors, and implementation partners to understand the broader technical environment and guide integration decisions. Analyze internal and external technical specifications, API documentation, FHIR Implementation Guides, payloads, and application logs to validate integration approaches and resolve issues. Collaborate with Product, Engineering, and implementation teams to investigate technical issues, address integration requirements, and identify product dependencies. Develop and maintain technical documentation, including integration configurations, data flows, and implementation decisions. Develop scripts, reusable utilities, and automation to improve integration testing, troubleshooting, and delivery efficiency. You’re a great fit for this role if: 5+ years of experience in healthcare integration engineering, interoperability, systems integration, or related technical implementation roles. Hands-on experience configuring, implementing, testing, and troubleshooting healthcare integrations, rather than solely designing solutions or coordinating technical teams. Experience independently leading or actively contributing to technical discussions with customer IT teams, architects, vendors, and implementation partners to evaluate integration approaches, identify dependencies, and explain technical options and limitations. Practical experience implementing and troubleshooting integrations involving REST APIs, HL7v2, FHIR, or similar healthcare data exchange technologies. Experience using SQL and relational databases for integration configuration and troubleshooting. Hands-on experience with FHIR R4, US Core, FHIR Implementation Guides, REST APIs. Experience with EHR integrations, Python or JavaScript scripting, cloud technologies, and multi-organization interoperability initiatives is preferred. Strong systems thinking, including the ability to understand a customer's broader technical environment, recognize how individual integrations fit together, and recommend feasible implementation approaches. Experience working with AWS services or similar cloud technologies to configure and troubleshoot integrations Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent education and experience. Our Mission: Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us. Environmental Job Requirements and Working Conditions: This position is remote, U.S. based. This position may require 10-20% travel The target pay range for this role is: $140,000-155,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location. All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. Wellness Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. Flexible Time Off Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. Paid Parental Leave Adoptive parents are included. Employee Resource Groups Join our ERGs to connect and engage with colleagues, like Military Veterans Spending Accounts We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. 401(k) + Employer Match Enjoy matching, immediate vesting and financial wellness resources Additional Benefits Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents Disability Coverage Accident Insurance Pet Insurance As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies. Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation. #LI-Remote

Standardize processes, manage escalations, analyze performance data, and coordinate cross-functional efforts to improve customer retention and adoption. | Requires 3+ years in customer-facing customer success, community engagement, or social services roles, Salesforce proficiency, and experience with government or community-based organizations. | Job Title: Community Strategy Manager - Virginia Department: Customer Success About the Role: The Community Strategy Manager will provide the operational and analytical backbone that allows the Community Strategy Leadership to focus on designing and executing on a cross-functional vision for the connection between our customers and their community partners. This role ensures that our community strategy is consistently executed across Customer Success and Sales by standardizing processes, managing escalation tracking in Salesforce, and coordinating with RevOps and Analytics to capture the right data. By supporting and tracking customer escalations, the Community Strategy Manager demonstrates the measurable effectiveness of escalation campaigns and adoption efforts. This role sits at the intersection of process design, analytics, and consultative enablement. You’ll ensure internal teams have the tools, insights, and frameworks needed to engage partners, resolve escalations, and drive adoption at scale. By connecting community strategy with data and performance measurement, you’ll help demonstrate the effectiveness of our engagement efforts both internally and with customers. What You'll Do: Internal Enablement Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers. Collaborate with Sales and Implementation teams to align on customer onboarding and embed community processes early. Retention & Engagement Drive retention across assigned customer accounts. Actively partner with community-based organizations to strengthen relationships and address shared goals. Collaborate closely with Marketing and Revenue Operations teams to align strategies and ensure community-focused objectives are met. Foster meaningful connections that enhance customer and community outcomes. Operational Process Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations. Facilitate weekly escalation review meetings and track follow-up actions across teams. Analytics & Insights Track, and report escalation campaign metrics in Salesforce. Monitor adoption, network health, and partner engagement data, for key customers and geographies, as needed Manage customer surveys following escalations to measure satisfaction and demonstrate effectiveness of resolution efforts. Be innovative & think outside the box when it comes to developing new models that drive user adoption Communication and Events Work with Marketing on Community-facing materials Support Community-focused Marketing events. You’re a great fit for this role if: 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role. Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or other organizations serving vulnerable populations. Demonstrated success building relationships across multiple stakeholder groups, including customers, community partners, government agencies, or cross-functional internal teams. Experience managing complex projects or programs that require coordination across multiple organizations, competing priorities, and changing timelines. Strong analytical and operational skills with experience using data to measure outcomes, identify opportunities, and improve processes. Experience documenting processes, developing playbooks or standard operating procedures, or driving operational consistency across teams. Experience using CRM or case management platforms (Salesforce preferred) and comfort learning new technology platforms. Comfortable working in a fast-paced, evolving environment where processes, priorities, and customer needs continue to develop. Our Mission: Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us. Environmental Job Requirements and Working Conditions: This position is remote, U.S. based. Candidates must live in the state of Virgina to be considered. This position may require 30-50% travel The target pay range for this role is: $75,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location. All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. Wellness Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. Flexible Time Off Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. Paid Parental Leave Adoptive parents are included. Employee Resource Groups Join our ERGs to connect and engage with colleagues, like Military Veterans Spending Accounts We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. 401(k) + Employer Match Enjoy matching, immediate vesting and financial wellness resources Additional Benefits Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents Disability Coverage Accident Insurance Pet Insurance As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies. Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation. #LI-Remote

Own and evolve technical architecture of core APIs and interoperability solutions while providing senior technical leadership and mentoring team members. | 7-8+ years software engineering experience with strong background in distributed backend systems and APIs, bachelor's degree or equivalent experience. | Job Title: Lead Software Engineer Department: Product Development About the Role: Unite Us is seeking a Lead Software Engineer to provide senior technical leadership for our Platform Services team, the core APIs and services that power the entire Unite Us product suite. This is a senior individual-contributor role, not a people-management role: the Lead Engineer sets technical direction, raises the bar on engineering quality, and multiplies the team's effectiveness through mentorship, architecture, and hands-on delivery, rather than through direct reports. The Lead Engineer acts as the primary technical counterpart to the Senior Engineering Manager, translating team goals and long-term architectural context into concrete technical plans, and representing Platform Services' technical perspective in conversations with other engineering teams and stakeholders. This role requires deep experience with large-scale, object-oriented backend systems, APIs, and interoperability standards, along with the judgment to make and defend significant design and architecture decisions. A background in the healthcare or social care problem space is useful but not required. What You'll Do: Own and evolve the technical architecture of Platform Services' core APIs and interoperability solutions, ensuring they remain scalable, secure, and maintainable as usage grows. Lead the design and implementation of complex, cross-cutting technical initiatives (e.g., FHIR-based interoperability, authentication frameworks such as SAML, SCIM, OAuth, and SMART), from proposal through delivery. Set technical standards and best practices for the team; review designs and code to maintain quality, consistency, and long-term maintainability across new and legacy codebases. Mentor and grow other engineers on the team, including pairing, technical coaching, and helping less experienced engineers reason through design trade-offs. Partner closely with the Senior Engineering Manager to translate team vision and business priorities into a concrete technical roadmap, and surface technical risks early. Represent Platform Services in cross-team technical discussions, building consensus with other technical leads on shared approaches and integration points. Break down ambiguous or large-scale problems into well-scoped technical plans that others on the team can execute against. Stay hands-on: contribute production code, especially for the highest-leverage or highest-risk parts of the system. Contribute to a positive, solution-focused, and collaborative team culture. You’re a great fit for this role if: 7-8+ years of relevant experience as a software engineer, with a track record of increasing technical scope and ownership. Demonstrated experience leading the design and delivery of complex, large-scale, or cross-team technical initiatives. Deep understanding of CS fundamentals and of building and operating large-scale distributed backend systems and APIs. Strong track record of mentoring engineers and raising the technical bar of a team, without formal management authority. Experience making and communicating significant architecture and design trade-offs, and influencing technical direction beyond your own immediate work. Experience writing code that is clear, concise, testable, and easily understood by other engineers, and holding others to that same bar. Proficiency with modern web development technologies and techniques for building web services; strong back-end and API integration background. Experience with cloud-based SaaS development and CI/CD practices. Comfortable navigating ambiguity and multiple concurrent stakeholder demands. Bachelor's degree in Computer Science, Software Engineering, or a related engineering field required; equivalent practical experience will be considered in lieu of a degree. Preferred Experience with open standards-based authentication frameworks such as OAuth and SAML. Experience with Ruby or Ruby on Rails, Python, or with object-oriented and/or functional programming generally. Experience with Docker, Kubernetes, and monitoring systems like New Relic or DataDog. Experience working in Agile teams, particularly remotely. Experience with healthcare or social care technologies such as Fast Healthcare Interoperability Resources (FHIR). Our Mission: Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us. Environmental Job Requirements and Working Conditions: This position is remote, U.S. based. This position may require 5% travel The target pay range for this role is: $160,000-$190,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location. All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. Wellness Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. Flexible Time Off Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. Paid Parental Leave Adoptive parents are included. Employee Resource Groups Join our ERGs to connect and engage with colleagues, like Military Veterans Spending Accounts We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. 401(k) + Employer Match Enjoy matching, immediate vesting and financial wellness resources Additional Benefits Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents Disability Coverage Accident Insurance Pet Insurance As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies. Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation. #LI-Remote