Uniphore

Manage customer onboarding, deployment, and adoption of AI solutions, ensuring measurable value and seamless integration. | 7+ years in enterprise SaaS customer success or consulting, with 3+ years in AI product deployment, and strong technical knowledge of cloud platforms and data pipelines. | Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Role Overview As a member of Uniphore’s Customer Success team, the Customer Success Manager will be a hands-on operator responsible for ensuring customers successfully deploy, adopt, scale, and retain Uniphore’s AI-powered solutions—especially within CDP. This role is not just advisory: you will actively participate in solution configuration, data validation, integration coordination, value tracking, and day-to-day execution that drives customer outcomes. You will partner closely with technical teams, directly support customer workflows, and ensure that AI capabilities are embedded into real business processes to deliver measurable value. You will own the execution of success plans, manage cross-functional workstreams, and ensure customers get full ROI from the Uniphore Business AI Cloud Platform. Key Responsibilities Customer Delivery & Execution Lead driving day-to-day execution of onboarding, configuration, deployment, and adoption activities. Roll up your sleeves to validate data flows, troubleshoot platform issues, review AI model outputs, and partner with technical teams to ensure integrations and workflows are functioning as expected. Build and execute detailed customer success plans including timelines, resource planning, dependency management, and measurable outcomes. Conduct hands-on platform walkthroughs, training sessions, and user enablement workshops to drive adoption across Martech, Adtech, and CDP use cases, across several verticals in existing customer base. AI & CDP Execution Work directly with product and engineering teams to improve telemetry, support data ingestion, and ensure customers have clean and actionable data feeding AI workflows. Monitor platform usage and customer KPIs in real time, proactively identifying and resolving blockers before they impact outcomes. Help customers configure audiences, journeys, activation triggers, and AI-driven insights within CDP and MarTech ecosystems. Participate actively in AI solution deployments—review AI performance, help refine models, and ensure AI outputs integrate seamlessly into the customer’s operational processes. Customer Relationship Ownership Executing day-to-day interactions with customer teams—from end users to C-suite—ensuring clarity, documentation, and alignment at every stage. Manage and expand multi -tiered customer relationships ensuring value is delivered and agreed at all levels of customer stakeholders, influencers and decisions makers. Lead recurring working sessions, backlog reviews, prioritization discussions, and feature adoption plans. Prepare and deliver structured executive business reviews with clear metrics, outcomes, and recommended actions. Value Delivery & Measurement Track value realization metrics such as adoption, engagement, efficiency gains, campaign performance lift, revenue impact, retention, and customer health scores. Build dashboards or reports that translate platform usage into business impact. Identify expansion opportunities by recognizing gaps and proposing concrete use cases, enhancements, or new modules. Cross-Functional Collaboration Coordinate closely with Sales, Product, Engineering, and Delivery to ensure successful execution and rapid progress for each customer. Provide actionable and detailed product feedback based on real customer usage, technical gaps, and observed market needs. Help define repeatable playbooks, templates, and best practices that improve execution and scalability across the CS organization. Platform Evangelism Actively demonstrate the power of the Uniphore Business AI Cloud Platform by running hands-on workshops, demos, and implementation sessions. Guide customers on how to operationalize AI—from data readiness to real-world activation across marketing and advertising ecosystems. Required Qualifications 7+ years in consulting, customer success, or professional services for enterprise SaaS, with hands-on experience in CDP, Martech, and AdTech environments. 3+ years working directly with AI products—deploying, configuring, testing, or advising on AI-driven workflows. Proven success managing complex customer implementations and being directly responsible for execution, troubleshooting, and delivery. Strong experience working directly with cloud platforms (AWS, Azure, GCP), APIs, data pipelines, and AI services (OpenAI, TensorFlow, Hugging Face). Deep working knowledge of CDP/Martech/Adtech architectures, including data ingestion, identity resolution, audience building, and activation. Excellent communication and documentation skills with experience leading cross-functional working sessions, not just high-level strategy discussions. Bachelor’s or master’s degree in business, computer science, engineering, data science, or similar. Willingness to travel up to 25%. Preferred Qualifications Hands-on experience configuring or deploying Martech/Adtech stacks (CDPs, DMPs, DSPs, marketing automation, personalization engines, analytics platforms). Demonstrated ability to translate AI/Martech tools into real business outcomes—reducing CAC, improving engagement metrics, increasing conversions, or driving revenue lift. Strong operational instincts: you’ve personally run discovery sessions, built project plans, managed workstreams, validated data, and ensured successful go-lives. You’ve been the execution partner to marketers, growth teams, analysts, and product leaders—ensuring technology turns into measurable results. Hiring Range: $106,400 - $146,300 - for Primary Location of USA - TX - Remote The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - TX - Remote Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com. At Uniphore, we are building the defining Enterprise AI and automation platform to propel the planet’s most engaging customer and employee experiences. We need your help.

Lead technical sales cycles, deliver AI solution demos and POCs, collaborate with sales and engineering teams, and advise enterprise clients on AI adoption and integration. | 6+ years in pre-sales or solution engineering with enterprise SaaS/AI, strong AI concepts knowledge, cloud platform expertise, API integration skills, excellent communication, and ability to travel. | Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Location: US-East/Central (NY, Dallas, Atlanta) Job Description Uniphore, a global Business AI technology company, is seeking an experienced Senior Sales Engineer to join its high-performance Sales Engineering team to support its customer and strategic partners. As a Senior Sales Engineer, you will be a trusted technical advisor and strategic partner to our enterprise clients. You’ll collaborate closely with account executives, product management, and engineering to demonstrate the power of Uniphore’s Business AI Cloud platform - helping Fortune 1000 organizations design, prototype, and deploy intelligent AI systems that drive measurable business outcomes. You’ll lead the technical sales cycle from discovery to proof of concept, translating complex enterprise challenges into transformative AI solutions that showcase Uniphore’s innovation, scalability, and value. Team Charter and/or Mission: Our mission is to become trusted advisors to the clients and partners we work with, while advocating Uniphore’s AI platform. The sales engineering organization bridges our cutting-edge AI technologies with customer business outcomes—designing, showcasing, and delivering solutions that accelerate adoption, drive growth, and ensure customer success across industries and geographies. We will keep our client’s interests in the forefront while solving unique business problems harnessing the power of Uniphore’s AI platform and pre-built solutions. Key Responsibilities • Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities from qualification to close. • Have a perspective on how AI can drive value in Enterprises and understand the power of language models and agents to impact business value across verticals and business functions. • Understand customer pain points in driving and implementing AI solutions. • Deliver compelling technical presentations, demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions. • Build and deliver custom demos and POCs to validate business value and technical feasibility. • Conduct discovery sessions with key business and technical stakeholders to uncover needs, pain points, and desired outcomes. • Translate business requirements into AI solution architectures that leverage Uniphore’s capabilities, collaborating with product and engineering teams. • Respond to RFPs/RFIs with detailed technical responses and solution designs. • Advise clients on AI adoption strategies, integration with multi-modal data platforms, and industry best practices. • Contribute to a culture of technical excellence, customer obsession, and innovation. • Build and maintain deep domain expertise in AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption. Skills And Qualifications • 6+ years of experience in pre-sales, solution engineering, or technical consulting – preferably within enterprise SaaS, AI, or automation platforms. • Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, Agentic AI architectures, AI security and governance, and ethical AI • Experience designing or selling AI platforms, data orchestration, or enterprise automation solutions. • Expertise in major Cloud Platforms: Demonstrated understanding of cloud computing principles and architecture, particularly as they relate to deploying and scaling enterprise AI/SaaS solutions (e.g., AWS, Azure, or GCP). This includes familiarity with core services like compute, storage, networking, and serverless functions. • Solid Understanding of API Integration and Security: Practical experience with designing, integrating, and securing API connections between AI platforms and underlying business applications (e.g., CRM, ERP, data warehouses). Knowledge of protocols (e.g., REST, GraphQL) and authentication mechanisms (e.g., OAuth 2.0, API keys) is essential. • Data and Network Architecture Acumen: Ability to discuss and propose solutions regarding data governance, network segmentation, and enterprise security requirements when deploying cloud-native or hybrid AI solutions. • Strong ability to explain technical concepts to both technical and non-technical stakeholders. • Proven track record supporting enterprise sales cycles and closing large deals. • Excellent communication, presentation, and stakeholder management skills with the ability to engage with all levels within large enterprises, from C-suite to technician. • Strong problem-solving and storytelling skills—able to connect AI capabilities to strategic business outcomes. • Ability to travel as needed for client engagements. Hiring Range: $141,500 - $194,600 - for Primary Location of USA - GA - Remote The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - GA - Remote, USA - NY - Remote Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

Lead technical sales efforts for AI enterprise solutions by delivering demos, designing architectures, responding to RFPs, and advising clients on AI adoption. | 6+ years in pre-sales or solution engineering with hands-on AI platform experience, cloud architecture knowledge, API security expertise, and strong communication skills. | Job Description: • Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities from qualification to close • Have a perspective on how AI can drive value in Enterprises and understand the power of language models and agents to impact business value across verticals and business functions • Understand customer pain points in driving and implementing AI solutions • Deliver compelling technical presentations, demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions • Build and deliver custom demos and POCs to validate business value and technical feasibility • Conduct discovery sessions with key business and technical stakeholders to uncover needs, pain points, and desired outcomes • Translate business requirements into AI solution architectures that leverage Uniphore’s capabilities, collaborating with product and engineering teams • Respond to RFPs/RFIs with detailed technical responses and solution designs • Advise clients on AI adoption strategies, integration with multi-modal data platforms, and industry best practices • Contribute to a culture of technical excellence, customer obsession, and innovation • Build and maintain deep domain expertise in AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption Requirements: • 6+ years of experience in pre-sales, solution engineering, or technical consulting – preferably within enterprise SaaS, AI, or automation platforms • Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, Agentic AI architectures, AI security and governance, and ethical AI • Experience designing or selling AI platforms, data orchestration, or enterprise automation solutions • Expertise in major Cloud Platforms: Demonstrated understanding of cloud computing principles and architecture, particularly as they relate to deploying and scaling enterprise AI/SaaS solutions (e.g., AWS, Azure, or GCP) • Solid Understanding of API Integration and Security: Practical experience with designing, integrating, and securing API connections between AI platforms and underlying business applications (e.g., CRM, ERP, data warehouses) • Knowledge of protocols (e.g., REST, GraphQL) and authentication mechanisms (e.g., OAuth 2.0, API keys) is essential • Data and Network Architecture Acumen: Ability to discuss and propose solutions regarding data governance, network segmentation, and enterprise security requirements when deploying cloud-native or hybrid AI solutions • Strong ability to explain technical concepts to both technical and non-technical stakeholders • Proven track record supporting enterprise sales cycles and closing large deals • Excellent communication, presentation, and stakeholder management skills with the ability to engage with all levels within large enterprises, from C-suite to technician • Strong problem-solving and storytelling skills—able to connect AI capabilities to strategic business outcomes • Ability to travel as needed for client engagements Benefits: • medical, dental, vision • 401(k) with a match • generous paid time off • paid holidays • paid day off for your birthday • other paid leave policies to support employees through all phases of life

Lead design, development, and deployment of scalable applications across front-end and back-end technologies. Serve as the Single Point of Contact (SPOC) for customers ensuring clear communication and accountability for delivery outcomes. | The ideal candidate should have 5+ years of professional experience in software engineering with strong programming expertise in front-end and back-end technologies. A Bachelor’s degree in a related technical field is required, and continuous learning through certifications is a plus. | Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Product Delivery Specialist Location: Remote – United States Employment Type: Full-time About Us Uniphore is The Business AI Company. We enable businesses to rapidly adopt, significantly transform and immediately unlock value through AI. Inspired by the simplicity of consumer AI and with a deep understanding of the scalability and security required for businesses – we provide a platform that allows business users to effortlessly harness agentic AI, tapping into enterprise knowledge that is grounded in their own proprietary data. Through our core principles of providing composable, sovereign and secure AI, we are committed to unlocking AI’s potential as a transformative force for businesses – with openness, trust, and scalability provided by an AI solution that is unmatched by any other. About the Role We are seeking an experienced Product Delivery Specialist to join our remote US-based team as the SPOC for customers. The ideal candidate will have strong programming expertise across front-end and back-end stacks, a solid background in system integrations (APIs, REST, gRPC, Kafka), and hands-on experience with Kubernetes. This role also requires the ability to build and standardize tools, pipelines, and frameworks, while continuously enhancing the Uniphore product catalogue. The candidate should be comfortable collaborating with developers, engaging stakeholders in integration discussions, and owning end-to-end delivery. Key Responsibilities Lead design, development, and deployment of scalable applications across front-end and back-end technologies. Drive integration initiatives leveraging REST APIs, gRPC, Kafka, and related technologies. Architect, implement, and maintain cloud-native solutions deployed on Kubernetes. Build and enhance standard development tools, CI/CD pipelines, and automation frameworks to improve engineering efficiency. Collaborate with product teams to enhance the Uniphore product catalogue, ensuring seamless integration with internal and external systems. Partner with technical stakeholders to define integration requirements, provide technical leadership, and design scalable solutions. Mentor developers, conduct code reviews, and enforce engineering best practices. Take complete ownership of end-to-end delivery, from requirements gathering through production release. “Serve as the Single Point of Contact (SPOC) for customers ensuring clear communication, streamlined decision-making, and accountability for delivery outcomes.” Required Skills & Experience 5+ years of professional experience in software engineering with at least 2+ years in a lead/ownership role. Strong programming expertise in multiple front-end technologies: JavaScript, jQuery, HTML, CSS. Solid hands-on experience in back-end development: Node.js, Python, C#, Java. Proven experience with system integration technologies: REST APIs, gRPC, Kafka, WebSockets. Strong knowledge of Kubernetes and container orchestration. Experience in building and optimizing CI/CD pipelines, standard tools, and automation frameworks. Understanding of microservices architecture and event-driven systems. Excellent stakeholder communication skills, with ability to lead technical discussions on integrations. Demonstrated ability to collaborate with developers and take ownership of deliveries. Educational Requirements: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field required. Master’s degree in Computer Science, Engineering Management, or Business Administration (preferred but not required). Equivalent professional experience in software engineering, product delivery, or technical program management may substitute for formal education. Continuous learning through certifications (e.g., Agile, Scrum, PMP, or Cloud certifications such as AWS/Azure/GCP) is a plus. Hiring Range: $87,900 - $120,900 - for Primary Location of USA - FL - Remote The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - FL - Remote, USA - TX - Remote Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com. At Uniphore, we are building the defining Enterprise AI and automation platform to propel the planet’s most engaging customer and employee experiences. We need your help.