UNC Health

Provide advanced administrative support including budget monitoring, project coordination, and complex customer service in a healthcare setting. | Requires 2 years clerical or administrative experience or relevant degree, proficiency in Microsoft Office, and strong customer service and problem-solving skills. | Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary: Performs duties of an Administrative Associate but with some authority to step outside confines of established procedures. They are also considered the subject matter authority in the administrative area for the department/clinic. Responsibilities: - Assisting in developing budgets, monitoring expenditures, and reconciling financial statements. Investigating discrepancies and processing corrective actions. - Coordinating and completing special projects independently or in cooperation with other groups as assigned. - Determines administrative needs and making arrangements for conferences, meetings, seminars or other related activities. - Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation. - Managing departmental information systems. - Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested. Composing formal correspondence and documents for internal or external circulation. - Serving as point person for all complex customer service and administrative issues. Interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely providing guidance and direction to lower-level staff. Assists with screening applications and conducting initial interviews of entry-level staff as needed. Investigate patient and provider complaints and provide reports with root causes and service recovery. Other Information Other information: Education Requirements: High school diploma or GED required; higher-level degree may satisfy this requirement. Licensure/Certification Requirements: No licensure or certification required. Professional Experience Requirements: Two (2) years of clerical or administrative experience If Bachelors degree, no years of clerical or administrative experience If Associates degree, one (1) year of clerical or administrative experience Knowledge/Skills/and Abilities Requirements: Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Job Details Legal Employer: NCHEALTH Entity: UNC Health MG Group Practices Organization Unit: Vascular Raleigh Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $19.12 - $27.17 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Raleigh Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants and employees religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity. Skills: Administrative Skills, Budget Management, Budgeting, Coaching, Conference Management, Conflict Resolution, Continuous Improvement, Corrective Action, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Collection, Expense Tracking, Financial Management, Financial Statements, Healthcare, Insurance, Interpersonal Skills, Management of Information Systems/Technology (MIS), Microsoft Office, Microsoft Product Family, Needs Assessment, People Management, Performance Management, Problem Solving Skills, Procedure Development, Reconciliation, Reporting Skills, Seminars, Spreadsheets, Strategic Planning, Technical Support undefined: UNC Health

Perform patient check-in/out, process billing, maintain compliance, and provide administrative support in a medical office. | High school diploma or GED, preferred medical administrative program completion, and prior medical office experience. | Description This position will be primarily located in our North Raleigh office. Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary: Performs patient check in and check out procedures, processes financial information, and provides patient billing information. Demonstrates effective customer service and computer skills. Responsibilities: - Maintains compliance with organizational policies and procedures. - Maintains compliance with revenue cycle and financial audit guidelines. - Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required. - Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties. - Orders and maintains clinical supplies, office supplies, and equipment. - Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities. - Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work. Other Information Other information: Education Requirements: High school diploma or GED required; higher-level degree may satisfy this requirement. Licensure/Certification Requirements: No licensure or certification required. Professional Experience Requirements: Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office. Knowledge/Skills/and Abilities Requirements: Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients, or employees of organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. Computer Skills: Ability to enter and process data accurately. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Job Details Legal Employer: NCHEALTH Entity: UNC Health Medical Group Organization Unit: Digestive Health Raleigh Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.48 - $25.89 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Raleigh Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants and employees religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity. Skills: Administrative Skills, Billing, Certified Medical Assistant, Communication Skills, Computer Maintenance, Computer Skills, Concrete, Current Procedural Terminology (CPT), Customer Support/Service, Financial Audit, Financial Procedures, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Infection Control, International Classification of Diseases (ICD), Maintain Compliance, Mathematics, Medical Affairs, Medical Billing, Medical Office, Medical Office Administration, Medical Products, Medical Records, Medical Treatment, OSHA, Office Equipment, Organizational Skills, Patient Assessment, Performance Management, Presentation/Verbal Skills, Regulations, Safety Compliance, Team Player, Telephone Skills, Time Management undefined: UNC Health

Serve as first point of contact for patients and staff, managing scheduling and patient information in a high-volume environment. | Requires at least one year of customer service or clerical experience with technical ability and scheduling skills. | Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. This position supports the Endocrinology & Diabetes team, a medium-sized group that works closely together and are cross-trained across multiple clinics under shared leadership. Work Environment & Expectations: • Fast-paced, high-volume setting • Heavy phone-based role (averaging 60-70 calls per day) • Candidates should have some technical ability • Experience with scheduling, EPIC, and medical terminology is strongly preferred Summary: The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units. Responsibilities: 1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards. 2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic. 3. Answers telephones, directs calls, takes and delivers telephone encounters in Epic. 4. Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible. 5. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers 6. Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections. 7. Complete other administrative work as needed Other Information Other information: Education Requirements: • High school diploma or GED required; higher-level degree may satisfy this requirement. Licensure/Certification Requirements: Professional Experience Requirements: • One (1) years of customer service and/or clerical experience Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: UNC Health Medical Group Organization Unit: UNC Health Endocrinology at Apex Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.48 - $25.89 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Remote Work Schedule: Day Job Location of Job: US:NC:Apex Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Serve as first contact for patients and staff, managing scheduling and patient information in a high-volume call environment. | Requires at least one year of customer service or clerical experience, familiarity with scheduling and medical terminology preferred. | Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. This position supports the Endocrinology & Diabetes team, a medium-sized group that works closely together and are cross-trained across multiple clinics under shared leadership. Work Environment & Expectations: • Fast-paced, high-volume setting • Heavy phone-based role (averaging 60-70 calls per day) • Candidates should have some technical ability • Experience with scheduling, EPIC, and medical terminology is strongly preferred Summary: The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units. Responsibilities: 1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards. 2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic. 3. Answers telephones, directs calls, takes and delivers telephone encounters in Epic. 4. Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible. 5. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers 6. Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections. 7. Complete other administrative work as needed Other Information Other information: Education Requirements: • High school diploma or GED required; higher-level degree may satisfy this requirement. Licensure/Certification Requirements: Professional Experience Requirements: • One (1) years of customer service and/or clerical experience Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: UNC Health Medical Group Organization Unit: UNC Health Endocrinology at Apex Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.48 - $25.89 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Remote Work Schedule: Day Job Location of Job: US:NC:Apex Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Perform patient check-in/out, process financial and billing information, maintain compliance, and provide administrative support in a medical office. | High school diploma or GED required; preferred medical administrative experience; strong computer and communication skills. | Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary: Performs patient check in and check out procedures, processes financial information, and provides patient billing information. Demonstrates effective customer service and computer skills. Responsibilities: 1. Maintains compliance with organizational policies and procedures. 2. Maintains compliance with revenue cycle and financial audit guidelines. 3. Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required. 4. Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties. 5. Orders and maintains clinical supplies, office supplies, and equipment. 6. Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities. 7. Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work. Other Information Other information: Education Requirements: • High school diploma or GED required; higher-level degree may satisfy this requirement. Licensure/Certification Requirements: • No licensure or certification required. Professional Experience Requirements: • Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office. Knowledge/Skills/and Abilities Requirements: • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients, or employees of organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. Computer Skills: Ability to enter and process data accurately. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Job Details Legal Employer: NCHEALTH Entity: UNC Health Medical Group Organization Unit: UNC Urgent Care at Hillsborough Work Type: Full Time Standard Hours Per Week: 36.00 Salary Range: $18.48 - $25.89 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Variable Location of Job: US:NC:Hillsborough Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.