UMass Global

Install, configure, and maintain applications, services, and servers across enterprise and cloud environments including backups, patching, and automation scripting. | 3+ years experience in application and server maintenance with strong technical knowledge of AWS, Azure, Linux, and Windows Server environments, preferably with a bachelor's degree. | Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position. ABOUT US University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning. With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world. This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin. In order to collaborate with nationally distributed colleagues. Employees must be available for collaboration during core hours from 9am to 2pm (PST). ABOUT THE ROLE The Systems Administrator provides support for applications, services and servers at the University of Massachusetts Global. This position is responsible for the setup, installation, configuration, upgrading, and evaluation phases of providing applications, services, and servers for customer use. Provide technical, instructional, and administrative support to the UMass Global constituencies related to applications, services, and servers. TYPE OF SUPERVISION: Receive general supervision from the Systems Infrastructure Architect General Supervision — indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision. POSITION DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Manage application and server backups across the enterprise and cloud (AWS and Azure) Diagnose, replace, upgrade, and repair applications, services, and servers for Windows and Linux. Install new, upgrade existing, and troubleshooting application, service, or server related issues. Use and maintain tools such as Azure Update Manager to manage operating system patching, and enterprise services. Write and maintain PowerShell scripts for reporting and system automation. Handle technical inventories, shipping logistics, and equipment organization. Perform work in accordance with systems diagrams. Create and maintain training documentation for team members supporting applications and services. Continuously assess all documented processes for improvements. Provide high quality support to university customers. Work with teams and team members to provide our customers an excellent experience. Perform other duties as assigned. POSITION SPECIFICATIONS AND REQUIREMENTS: EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES: 3+ years of application, server maintenance experience, supporting service desk staff using enterprise tools. Desired: Bachelor’s Degree in Computer Science, CIS, MIS, or Business Administration and/or relevant experience. Technical Certifications Prior experience providing support in an academic environment. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: Experience and knowledge in Cloud hosting instance management and creation (AWS and Azure). Experience and knowledge of PowerShell and the ability to write scripts for automation or reporting purposes. Experience and knowledge of Linux and using a Linux Shell (RHEL, Bash). Experience and advanced knowledge understanding of server virtualization technologies . Experience and knowledge of Cluster/Highly Available environments Experience and advanced knowledge of Windows Server and Desktop Operating Systems. Experience and knowledge in the Microsoft 365 and Azure environments. Experience and knowledge of industry trends and best practices, including knowledge in using Microsoft technologies. Experience and advanced knowledge of fundamental operations, problem diagnosis and correction of relevant computer software, hardware, cloud systems, and other equipment. Thorough knowledge and understanding of, including proven experience, in using applications, servers, and services. Ability to create and understand schematic diagrams, and system diagrams. Knowledge and experience of customer service practices. Strong oral and written communication skills. Proven ability to exercise independent thinking and judgment to carry out duties in a timely manner, even when faced with interruptions, distractions, and fluctuating workload. Strong commitment to customer service and teamwork. Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, and outlook. Contact with Students: Occasional Contact with Faculty and/or Staff: Frequent Contact with Community and Vendors: Occasional The hiring range for this position is $32.00 - $43.00 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members. BENEFITS AND PERKS At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits: Health: Medical, dental, and vision coverage with spending account options. Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. Financial Security: Life, disability, accident, legal, identity protection, and student debt support. Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs. Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law. Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu. Join UMass Global Help working adults change their lives through accessible, inclusive, and transformative education built for real life. As a private, nonprofit affiliate of the University of Massachusetts, we pair academic excellence with flexibility for today’s learners. Careers With Impact At UMass Global, your work supports adult students who are advancing their careers, families, and communities through education. You’ll be part of a mission-driven team helping them reach their goals. Our Values in Action Collaboration, integrity, innovation, and a focus on student success guide how we support one another. Benefits and Flexibility Team members enjoy competitive benefits and resources that support their wellbeing, professional growth, and work–life integration. Many roles offer flexible or remote-friendly arrangements that reflect the same real-life adaptability we provide our students. Equal Opportunity UMass Global is committed to an educational and work environment free of unlawful discrimination and harassment. All qualified applicants receive consideration for employment without regard to protected characteristics under applicable law.

The Administrative Assistant provides general administrative support to the School of Education, including data entry, maintaining spreadsheets, and assisting with reports. This role also supports social media management and helps create basic digital content such as graphics and newsletters. | Candidates should have at least 2 years of administrative experience or an equivalent combination of education and experience. Familiarity with tools like Excel and social media management is preferred. | Why join UMass Global? Competitive compensation and benefits promote your health and well-being. UMass Globa embraces inclusion, promotes corporate responsibility, and applies sustainable practices on the job and in the office. Exceptional Benefits At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. Our affordable and flexible benefits packages truly encompass our mission and values by giving our employees peace of mind to allow them to focus on their professional development and other important aspects in their lives. Our benefits include: · Employee Assistance Program (EAP) · Wellness Programs (Physical and Mental Health Challenges, Campus Events) · Robust and comprehensive Retirement Plan (Basic, Supplemental, Roth options) · Professional development through online learning and training tools · Service/Recognition awards · Paid time off The Administrative Assistant provides general administrative support to the School of Education, including data entry, maintaining spreadsheets, gathering information, and assisting with reports. Also supports social media management and helps create basic digital content such as graphics, newsletters, and website update. This opportunity is a temporary position. This position is Part-time Monday -Friday with an average of 20 hours a week. Hours can be semi-flexible. Remote from Alabama, Arizona, California, Georgia, Idaho, Indiana, Massachusetts, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin. NOTE: Unless otherwise indicated, work hours are based on Pacific Time (PST). The hiring range for this position is $17.00 - $21.50 per hour. Offers are determined by a variety of factors, including but not limited to: geographical location, knowledge, skills, years & depth of experience, and equity with internal team members. TYPE OF SUPERVISION: Receive close supervision from Director, Clinical Services. Close Supervision — indicates that the incumbent is assigned duties according to specific procedures. Work is checked frequently, and in addition there may be formal training. POSITION DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Percentage Provides assistance for department programs, processes, and functions Performs data entry, information gathering, and maintains spreadsheets or databases from various systems (e.g., student information systems, placement platforms) Compiles simple reports and data summaries to inform program planning and decision-making Assists in preparing digital materials such as presentations, newsletters, website updates, or basic social media content Coordinates content scheduling and updates across digital platforms to promote department activities and communications 95% Perform other duties, as assigned 5% TOTAL 100% POSITION SPECIFICATIONS AND REQUIREMENTS: EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES: At least 2 years of administrative experience, or an equivalent combination of relevant education, training, and work experience. Experience using tools such as Excel, Google Sheets, or other data management platforms to organize and summarize information. Familiarity with maintaining or contributing to organizational social media accounts is a plus. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: Strong working knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) or equivalent Google Workspace tools (Gmail, Docs, Sheets, Slides) Experienced in using productivity and collaboration tools such as Microsoft Office, Microsoft Teams, or Google Workspace to support clear, respectful, and engaging communication Ability to learn and leverage AI-powered tools (e.g., Microsoft Copilot, Google Gemini, ChatGPT, Grammarly, or similar) to improve productivity, streamline communication, draft content, summarize information, and support day-to-day administrative tasks Knowledge of academic processes in college/university setting Strong written and verbal communication skills Highly developed organizational skills and attention to detail Ability to work effectively and independently within a collaborative remote work environment Ability to prioritize multiple tasks and perform them in a timely and efficient manner Ability to work with deadlines and handle interruptions Willingness to learn new skills Desired: Familiarity with PK-12 education systems and a commitment to supporting educators Understanding of FERPA, including student privacy rights and institutional responsibilities Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Zoom, Microsoft Office Suite, including word, excel, teams and outlook or equivalent Google Workspace tools (Gmail, Docs, Sheets, Slides). Contact with Students: Occasional Contact with Faculty and/or Staff: Frequent Contact with Community and Vendors: Occasional SPECIAL REQUIREMENTS: Position may be required to work flexible hours particularly given the need to support students’ or stakeholders’ extended hours of operation and may require occasional weekend and/or evening work. Applicants for this position are subject to a background check and a criminal history review. PHYSICAL DEMANDS: To comply with the provisions of the Americans with Disabilities Act, specify the physical conditions of the essential functions of the position by checking the frequency for each physical requirement as appropriate. If a physical requirement is not applicable, the corresponding row may be left blank. WORK ENVIRONMENT: The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Positions designated as remote will work at a remote location in which the employee is expected to maintain a proper home office environment characterized by a comfortable, ergonomically designed workspace with adequate lighting, minimal distractions, and the necessary technology and supplies to support efficient work. CONFIDENTIAL DATA: This position may be exposed to confidential information about the University and our students on a regular basis. Disclosure of such information to any outside party in a business or social context can seriously impact the University, and may jeopardize the relationship of trust we enjoy with our students. Please refer to the Protection of Confidential Information policy found in the University Policies section of the Employee Handbook for additional guidelines regarding the protection of confidential data. PROFESSIONALISM: Performs responsibilities in a professional and ethical manner; actively participates in maintaining a work environment that is respectful, positive, inclusive, and safe; while adhering to the University’s policies and procedures, and all state and federal laws and regulations, wherein the University operates. Equal Employment Opportunity - University of Massachusetts Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law. Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu. University of Massachusetts Global (UMass Global) is an accredited, nonprofit university offering an innovative approach to online and blended learning. We’re distinctly focused on student success and take pride in delivering an equitable, inclusive, transformative and flexible education. At UMass Global, formerly Brandman University, students benefit from curriculum built with both immediate and future impact in mind. Apply what you learn today as you propel yourself and your career forward into tomorrow.