UF Health

Manage and develop a healthcare revenue cycle team, oversee billing and collections, and improve operational processes. | High school diploma, 4+ years in medical billing, supervisory experience preferred, knowledge of medical coding, and software proficiency. | Overview: The Revenue Cycle Team Leader is responsible for managing and developing their team while assisting Manager in problem solving, resolution of collection issues, recognition and reporting of reimbursement trends, and daily operations of department/division. The Team Leader serves as the liaison between Business Groups, UF Health Managed Care and contracted entities for the purpose of resolving individual and trended issues. Applies strong analytical skills with knowledge of managed care and billing concepts to facilitate revenue capture. Responsibilities: Supervise new employees in a supportive environment with an emphasis on coaching and training. Provide and monitor work assignments to resolve issues and increase revenue through collections. Manage and control scheduling of individuals to ensure a smooth workflow. Assist Manager with employee performance appraisals and follow up with staff on completion of mandatory education requirements. Establish and implement quality assurance processes. Maintain statistics for production and accuracy. Monitor staff activities to ensure that department goals are met. Develop and submit plans for operational improvement. Aid manager in planning and organization of workflow. Work with staff and employ appropriate decision making to seek resolution to problems/issues/trends. Encourage staff feedback regarding suggested improvements and new ideas. Provide the Manager with feedback regarding collection issues, reimbursement trends, personnel issues, and operational issues within internal and external departments. Seek guidance from Manager with questions in regards to issues, reimbursement trends, personnel issues, or general day-to-day operations issues that cannot be resolved at the Team Lead level. Inform Manager on the status of work and alert Manager of backlogs, trends or issue requiring immediate attention. Provide effective communications with staff regarding changes or updates to be implemented within the department. Solicit and document feedback from employees on improvements and development of new ideas based on current work flow. Perform scheduled audits of wqs and communicate statistics for production and accuracy for the purpose of educational feedback and performance evaluations for each employee quarterly. Participate in special projects and perform other duties as assigned by Manager. Work with Department Manager and Managed Care Contract Manager to resolve global payment issues as identified. Communicate with Payor designated representatives regarding disposition of open balances, denial issues, contract variances and root cause analysis. Research trends identified to differentiate between UF internal billing practice educational needs or Payor noncompliance. Facilitate and support Analysts when issues between Business Group and Payor for designated carriers arise. Aid in addressing denial management and contract compliance issues while emphasis on sound decision making skills and judgment determining when escalation to Manager and/or Director involvement is required. Qualifications: Experience Requirements Minimum of four years experience in medical billing field, Supervisory experience preferred, Knowledge of medical procedural coding, and diagnosis coding and medical terminology. Certified Professional Coding Certification (CPC) preferred. PC/Computer/Database experience. Knowledge/experience with software applications such as Microsoft Office and medical management software Education High School Diploma or GED equivalent required, College course work and/or vocational/technical training preferred and may substitute for required experience Additional Duties Additional duties as assigned may vary. UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE

Perform clerical functions, patient registration, scheduling, messaging, and billing in a healthcare setting. | High School Diploma, 1-2 years of clerical/customer service experience, preferably in healthcare, with data entry skills. | Overview Job Duties Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. Responsibilities Essential Functions • Prepares and maintains all clerical aspects of the medical records through established guidelines. • Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned. • Maintains patient scheduling functions, and sets patient appointments through established guidelines. • Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations. • Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record. • Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department. • Provides excellent customer service for patients/families/representatives and other members of the treatment team. • Participates as an active care team member in the coordination of patient care. Qualifications Experience Requirements 2 year Data Entry preferred 1 years Clerical/customer service experience -ideally in a health care related industry preferred Third party payors and computer experience for in putting data and reviewing patient demographic material Education Requirements High School Diploma or GED required UFJPI is an Equal Opportunity Employer and Drug Free Workplace

Manage medical billing processes including claims submission, appeals, insurance verification, patient registration, and resolving billing inquiries to ensure timely reimbursement. | Requires 3 years healthcare medical billing experience, knowledge of CPT/ICD10 coding, EPIC system experience preferred, high school diploma required, medical terminology certification preferred. | Overview Summary: Responsible for obtaining appropriate reimbursement for Accounts Receivables for professional services of patients seen in physician offices, out-patient hospital, in-patient hospital, ASC, urgent care, ER, off-site hospitals and Telehealth locations while maintaining timely claims submissions. Registers patients and completes necessary documentation including insurance verification and benefits determination. Research charges to submit to appropriate carrier according to Federal/Managed Care rules, regulations and compliance guidelines. Review codes using CPT, ICD10, HCPCS and CCI guidelines to ensure compliance with institutional compliance policies for coding and claim submission. Enter and bill professional charges into automated billing system program. Utilize resources and tools in the resolution of invoices following company policy for assigned payor/s. Resolving outstanding balances with internal and external communication with customers. Responsibilities Responsibilities: • Triage invoices and determine appropriate action and complete the process required to obtain reimbursement for all types of professional services by physicians and non- physician providers maintaining timely claims submissions and timely Appeals processes as defined by individual payors. • Resubmit insurance claims when necessary to the appropriate carrier based on each payor's specific process with the knowledge of timelines. • Research, respond and take necessary action to resolve inquiries from PSRs (Patient Service Reps), Cash Department, Charge Review and Refund Department requests. Followup via professional emails to ensure timely resolution of issues. • Must be comfortable and knowledgeable speaking with payors regarding procedure and diagnosis relationships, billing rules, payment variances and have the ability to assertively and professionally set the expectation for review or change. • Review, research and facilitate the correction of insurance denials, charge posting and payment posting errors. • Follow all Managed Care guidelines using the UFJPI Payor Claims Matrix and Managed Care Matrix for each contracted plan • Identify and enter affected invoices on the MES (Monthly Escalation Spreadsheet) using Excel, ESM or separate spreadsheets that may be needed • Inform Team Leader on the status of work and unresolved issues. Alert Team Leader of backlogs or issues requiring immediate attention. • Identify trended denials and report to supervisor, export trended/unpaid invoices on Excel t to track and provide to supervisor. • Must be knowledgeable of specialized billing, i.e. contracts and grants. • Perform special projects assigned by the Team Leader or Manager. • Verify completeness of registration information. Add and/or update as needed. Verify and/or assign insurance plan and code appropriately. Verify and enter patient demographic information utilizing automated billing system. Verify insurance coverage utilizing various online software tools. • Ability to work overtime as needed based on the needs of the business. • Complete correspondence inquiries from payors, patients and/or clinics to provide the needed information for claims resolution. This can include medical record requests, determining if other health insurance coverage exists, auth requirements, questionnaires, research of the documentation and accounts, communicate with the clinics for additional information needed, collaborate with providers and other departments to obtain necessary information. • Respond and send emails to all levels of management in the Revenue Cycle Departments, Cash Posting Department, Refunds Department, Managed Care, Referral Department, Clinics and the CDQ Department to resolve coding and billing issues. Maintain timely communication to ensure all necessary action has been taken. • Documents notes in the automated billing system regarding patient inquiries, conversations with insurance companies, clinics, etc. for all actions. • Receive and make outbound calls, written or electronic communications, navigate multiple web portals and websites to insurance companies for status and resolution of outstanding claims. Status appeals, reconsiderations and denials. • Make outbound calls to patients to obtain correct insurance information and demographics. • Review and interpret electronic remits and EOB's to work insurance denials to determine appropriate action needed. Interpret front end rejections. Determine appropriate insurance adjustments and obtain adjustment approvals as outlined in the company policy. • Verify and/or assign key data elements for charge entry such as, location codes, provider #'s, authorization #'s, referring physician, CPT, ICD-10, etc. Qualifications Qualifications: Experience Requirements: • 3-years Healthcare experience in Medical Billing – Preferred • EPIC system experience – Preferred • Experience with online payor tools – Preferred Education: • High School Diploma or GED equivalent – Required • Associates degree – Preferred Certification/Licensure • Certificate - Medical Terminology – Preferred • Additional Duties: • Additional duties as assigned may vary. UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.

Perform charge capture audits, resolve coding and documentation issues, lead performance improvement efforts, educate clinical departments, and respond to audit requests. | High school diploma, 2+ years medical coding experience, coding certification required within 1 year, preferably Certified Professional Coder (CPC). | Overview Monday through Friday 8:00 AM TO 5:00 PM The Charge Audit Specialist has responsibility to perform charge capture audits, initiate and lead performance improvement efforts to enhance charge capture, educate clinical departments and promote revenue cycle integrity. Responsibilities • Perform charge capture audits by comparing the medical record documentation against the itemized bill. • Identify charging, coding or clinical documentation issues and work with ancillary departments to resolve issues and notify appropriate leadership. • Prepare modifications to patient charges as a result of the audits and as required to ensure appropriate revenue integrity. • Respond to RAC and other third-party payer audit requests in collaboration with Health Information Management and Patient Financial Services. • Maintain an audit activity report to track and communicate audit activity with the associated financial impact. Analyze audit results to identify patterns, trends, variances and opportunities to improve revenue integrity. • Initiate and lead performance improvement efforts through multi-disciplinary teams to streamline processes, enhance charge capture and promote revenue cycle integrity. • Provide education to all clinical departments as needed to promote appropriate charge capture processes and improve understanding of the documentation requirements for specific charge activity. • Function as a resource to the CDM Coordinator when clinical information is needed to appropriately maintain the Charge Description Master. • Analyze and resolve patient claims being held by billing edits (i.e. NCCI/modifier 59, Medical necessity, Correct coding Initiative, Outpatient Code Editor (OCE), Inpatient Code Editor, Self-Administered and other claims requiring clinical expertise’s). • Compare UB04 charges to BAR charges and ensure all discrepancies are appropriate. • Performs all other duties as assigned by management within job scope. Qualifications Education / Training • High School Diploma/Equivalent Experience • 2-years Medical Coding Preferences: 3-4 years of experience; charge audit or finance related experience. Experience in coding and /or reimbursement. Certificates/Licenses/Registration • Active coding certification from AAPC or AHIMA Preferences: Certified Professional Coder (CPC) Additional Information: Certified Professional Coder (CPC) required within 1 year of hire.

Manage insurance claims submissions, appeals, patient registration, insurance verification, and resolve billing issues to ensure timely reimbursement for professional medical services. | Requires 3 years healthcare medical billing experience, knowledge of CPT, ICD10, HCPCS coding, ability to communicate with payors, and preferably EPIC system experience and medical terminology certification. | Overview Summary: Responsible for obtaining appropriate reimbursement for Accounts Receivables for professional services of patients seen in physician offices, out-patient hospital, in-patient hospital, ASC, urgent care, ER, off-site hospitals and Telehealth locations while maintaining timely claims submissions. Registers patients and completes necessary documentation including insurance verification and benefits determination. Research charges to submit to appropriate carrier according to Federal/Managed Care rules, regulations and compliance guidelines. Review codes using CPT, ICD10, HCPCS and CCI guidelines to ensure compliance with institutional compliance policies for coding and claim submission. Enter and bill professional charges into automated billing system program. Utilize resources and tools in the resolution of invoices following company policy for assigned payor/s. Resolving outstanding balances with internal and external communication with customers. Responsibilities Responsibilities: Triage invoices and determine appropriate action and complete the process required to obtain reimbursement for all types of professional services by physicians and non- physician providers maintaining timely claims submissions and timely Appeals processes as defined by individual payors. Resubmit insurance claims when necessary to the appropriate carrier based on each payor's specific process with the knowledge of timelines. Research, respond and take necessary action to resolve inquiries from PSRs (Patient Service Reps), Cash Department, Charge Review and Refund Department requests. Followup via professional emails to ensure timely resolution of issues. Must be comfortable and knowledgeable speaking with payors regarding procedure and diagnosis relationships, billing rules, payment variances and have the ability to assertively and professionally set the expectation for review or change. Review, research and facilitate the correction of insurance denials, charge posting and payment posting errors. Follow all Managed Care guidelines using the UFJPI Payor Claims Matrix and Managed Care Matrix for each contracted plan Identify and enter affected invoices on the MES (Monthly Escalation Spreadsheet) using Excel, ESM or separate spreadsheets that may be needed Inform Team Leader on the status of work and unresolved issues. Alert Team Leader of backlogs or issues requiring immediate attention. Identify trended denials and report to supervisor, export trended/unpaid invoices on Excel t to track and provide to supervisor. Must be knowledgeable of specialized billing, i.e. contracts and grants. Perform special projects assigned by the Team Leader or Manager. Verify completeness of registration information. Add and/or update as needed. Verify and/or assign insurance plan and code appropriately. Verify and enter patient demographic information utilizing automated billing system. Verify insurance coverage utilizing various online software tools. Ability to work overtime as needed based on the needs of the business. Complete correspondence inquiries from payors, patients and/or clinics to provide the needed information for claims resolution. This can include medical record requests, determining if other health insurance coverage exists, auth requirements, questionnaires, research of the documentation and accounts, communicate with the clinics for additional information needed, collaborate with providers and other departments to obtain necessary information. Respond and send emails to all levels of management in the Revenue Cycle Departments, Cash Posting Department, Refunds Department, Managed Care, Referral Department, Clinics and the CDQ Department to resolve coding and billing issues. Maintain timely communication to ensure all necessary action has been taken. Documents notes in the automated billing system regarding patient inquiries, conversations with insurance companies, clinics, etc. for all actions. Receive and make outbound calls, written or electronic communications, navigate multiple web portals and websites to insurance companies for status and resolution of outstanding claims. Status appeals, reconsiderations and denials. Make outbound calls to patients to obtain correct insurance information and demographics. Review and interpret electronic remits and EOB's to work insurance denials to determine appropriate action needed. Interpret front end rejections. Determine appropriate insurance adjustments and obtain adjustment approvals as outlined in the company policy. Verify and/or assign key data elements for charge entry such as, location codes, provider #'s, authorization #'s, referring physician, CPT, ICD-10, etc. Qualifications Qualifications: Experience Requirements: 3-years Healthcare experience in Medical Billing – Preferred EPIC system experience – Preferred Experience with online payor tools – Preferred Education: High School Diploma or GED equivalent – Required Associates degree – Preferred Certification/Licensure Certificate - Medical Terminology – Preferred Additional Duties: Additional duties as assigned may vary. UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.