Ubique Group

Manage order lifecycle, coordinate with logistics and customer service, and analyze data for process improvements. | High school diploma, 2+ years in order management or customer service, proficiency with MS Office, and strong organizational skills. | This a Full Remote job, the offer is available from: Georgia (USA) Are you the next Ubique Employee? Come be a part of our dynamic team! Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Ubique Group our fingers aren't just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.   Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team, and extend that commitment to our surrounding families and communities. Our goal is to meet the best service standards as we work to deliver the highest level of customer satisfaction! Job Summary: The Specialist, Customer Success Support plays a critical role in ensuring the seamless processing and fulfillment of customer orders within the retail trade sector. This position is responsible for managing the entire order lifecycle, from order entry and verification to coordination with logistics and customer service teams to guarantee timely delivery. This role requires close collaboration with internal departments and external partners to resolve any order discrepancies or issues, thereby maintaining high customer satisfaction levels. The Specialist will also analyze order data to identify trends and recommend process improvements that enhance operational efficiency. Ultimately, this position ensures that customer expectations are met or exceeded through accurate, efficient, and proactive order management practices. Minimum Qualifications: • High school diploma or equivalent; Associate’s or Bachelor’s degree preferred. • Minimum of 2 years’ experience in order management, customer service, or a related field within retail or supply chain environments. • Proficiency with order management systems and Microsoft Office Suite, especially Excel. • Strong organizational skills with the ability to manage multiple priorities and deadlines. • Excellent communication skills, both written and verbal. Preferred Qualifications: • Experience working in retail trade or e-commerce order fulfillment. • Familiarity with ERP systems such as SAP, Oracle, or similar platforms. • Knowledge of inventory management and logistics processes. • Demonstrated ability to analyze data and generate actionable insights. • Experience working in a remote or distributed team environment. Responsibilities: • Process and verify customer orders accurately and efficiently using order management systems. • Coordinate with warehouse, logistics, and customer service teams to ensure timely order fulfillment and delivery. • Monitor order status and proactively communicate with customers and internal stakeholders regarding any delays or issues. • Investigate and resolve order discrepancies, returns, and cancellations in a timely manner. • Maintain detailed records of orders and transactions to support reporting and audit requirements. • Collaborate with cross-functional teams to identify and implement process improvements in order management workflows. • Provide support for special order requests and manage exceptions as needed. • Maintain a professional presence in all virtual meetings, including keeping the camera on unless otherwise approved. • Consistently meet daily performance targets. (Performance metrics step up progressively at 15, 20, and 45 days) • 30+ orders entered per day • 50+ cases closed per day • Sub 3% order entry error rate • CSAT (customer review) score of 3.0 or higher Skills: The Specialist will utilize strong organizational and communication skills daily to manage and track orders accurately, ensuring all stakeholders are informed of order statuses and any issues. Proficiency in order management and ERP systems enables efficient processing and resolution of order discrepancies. Analytical skills are applied to review order data, identify trends, and recommend improvements that enhance operational workflows. Collaboration skills are essential for working effectively with cross-functional teams such as logistics, warehouse, and customer service to meet customer expectations. Additionally, adaptability and problem-solving skills are critical in managing exceptions and special-order requests in a dynamic retail environment. Physical Requirements: • Prolonged periods of sitting and working on a computer • Must be able to lift 15 pounds at a time Benefits: • Position is fully remote We offer a competitive benefit package that includes: • Major medical, dental, and vision benefits available day one no waiting period • Company-paid life insurance and employee assistance program for all employees • 401K with company match • Employee discount on Ubique Group products • Free office chair and desk for remote employees • Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year D/V/F/M EOE This offer from "Ubique Group" has been enriched by Jobgether.com and got a 72% flex score.

Manage and grow strategic ecommerce retail accounts, develop expansion strategies, negotiate promotions, and build retail partnerships. | Requires 5+ years of ecommerce or retail account management experience, proficiency with retailer portals, and strong analytical and negotiation skills. | This a Full Remote job, the offer is available from: Georgia (USA) Are you the next Ubique Employee? Come be a part of our dynamic team! Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Ubique Group our fingers aren't just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.   Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team, and extend that commitment to our surrounding families and communities. About the Role: The National Account Manager – Ecommerce & Retail is responsible for managing and growing Ubique Group’s strategic ecommerce accounts, including but not limited to, Home Depot Online, Lowes.com, and AAFES—while also spearheading expansion into new channels, including Club (Sam’s Club, Costco) and brick-and-mortar Home Depot. This role requires a unique blend of ecommerce operational expertise, strategic sales capability, and relationship management. The National Account Manager will drive sales performance within existing accounts, develop business cases for expanded assortments, negotiate promotional programs, and build strong partnerships with retail merchant teams. At the same time, they will proactively pursue new retail relationships and open incremental revenue channels aligned with Ubique Group’s category strengths. A successful candidate is highly self-directed, entrepreneurial, and comfortable operating with limited structure. They bring strong data literacy, excellent communication skills, and the ability to convert insights into compelling sales strategies. This role offers significant autonomy and visibility, with a direct impact on the company’s retail footprint and revenue growth. Key Responsibilities: Account Management & Growth • Act as the primary point of contact for Home Depot Online, Lowes.com, and AAFES, managing all aspects of the customer relationship. • Develop and execute account-specific growth strategies, including item expansion, promotional programs, content optimization, and category positioning. • Conduct regular business reviews, present performance insights, competitive analysis, and strategic recommendations to retail partners. • Navigate retailer systems and processes for item setup, compliance, promotions, and forecasting. Retail Expansion & Channel Development • Lead Ubique Group’s entry into Sam’s Club, Costco, and other club or specialty retail channels—identifying opportunities, preparing proposals, and establishing partnerships. • Develop the roadmap for achieving brick-and-mortar placement at Home Depot, including line review readiness, assortment strategy, and merchant relationship development. • Evaluate potential new retail channels and create compelling pitches based on category trends and retailer needs. Promotional Planning & Sales Strategy • Collaborate with internal pricing and ecommerce teams to build promotional recommendations that meet retailer expectations and internal margin targets. • Negotiate promotional opportunities and seasonal programs with retail buyers and merchant teams. • Analyze promotional performance and recommend optimizations for future cycles. Cross-Functional Collaboration • Partner with supply chain, forecasting, and operations teams to ensure in-stock performance and meet retailer service requirements. • Work with marketing and content teams to ensure product pages meet retail excellence standards, including imagery, copy, attributes, and enhanced content. • Align on inventory planning, new product launches, and category expansion initiatives with internal stakeholders. Business Analysis & Reporting • Review weekly performance and maintain accurate forecasts for each account. • Analyze sales trends, consumer insights, and competitor behavior to identify risks and opportunities. • Prepare internal reports and retailer presentations that effectively communicate performance and strategy. Leadership & Work Style • Operate with a high degree of autonomy, managing priorities across multiple accounts and projects. • Build and maintain strong, trust-based relationships with retail partners and internal teams. • Bring a proactive, growth-oriented mindset and the ability to thrive in a fast-moving, evolving environment. Qualifications: Required • Bachelor’s degree in business, Marketing, Sales, or related field. • 5+ years of ecommerce or retail account management experience, ideally with Home Depot, Lowe’s, or other major big-box retailers. • Strong track record of revenue growth, promotional execution, and account ownership. • Experience with retailer portals (THD Supplier Hub, Lowe’s DART/Item Setup, AAFES systems, or similar). • Proven ability to develop new business and open new retail accounts. • Exceptional relationship building, negotiation, and communication skills. • Strong analytical and technical skills, including proficiency with Excel/Sheets for forecasting and sales analysis. • Ability to operate independently and thrive with minimal structure or supervision. Preferred • Experience with Club accounts (Sam’s Club, Costco, BJ’s). • Experience gaining in-store placement at major retailers, particularly Home Depot. • Knowledge of margin structures, vendor compliance, and logistics requirements. • Strong understanding of ecommerce merchandising, digital shelf optimization, and retail media. Benefits: We offer a competitive benefit package that includes: • Major medical, dental, and vision benefits available day one no waiting period • Company-paid life insurance and employee assistance program for all employees • 401K with company match • Employee discount on Ubique Group products • Free office chair for remote employees • Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! • Ubique Group offers 9 paid holidays plus 1 floating holiday per year and up to 18 Accrued PTO days per year  D/V/F/M EOE This offer from "Ubique Group" has been enriched by Jobgether.com and got a 72% flex score.

Lead end-to-end product development from concept to launch, ensuring on-time, on-cost, and quality standards. | 7-10 years of experience in product development or a similar role, with strong technical, financial, and project management skills, preferably in consumer products or furniture. | This a Full Remote job, the offer is available from: Georgia (USA), Ohio (USA) Are you the next Ubique Employee? Come be a part of our dynamic team! Ubique Group is a digital-forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function, and style. At Ubique Group, our fingers aren't just on the pulse of the marketplace; we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey. Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team and extend that commitment to our surrounding families and communities. About the Role: Reporting to the VP of Product & Innovation, the Product Development Manager will lead the end-to-end execution of product development through launch, translating product strategy into commercially viable, high-quality products. This role owns development timelines, technical execution, and cross-functional coordination throughout the development cycle. This role is ideal for a hands-on, detail-oriented leader who enjoys bringing products to life while proactively resolving development, costing, and production challenges. This role will partner cross-functionally with Product Management, Design, Sourcing, QC/Testing, and global teams to ensure products are delivered on time, on cost, and to quality standards. The Product Development Manager plays a key role in improving speed-to-market, scaling development capacity, and turning innovative ideas into commercially successful products that meet brand standards and consumer expectations. Responsibilities: • Own the execution of product development from concept to launch, partnering with Product Management, Design, and Sourcing • Lead end-to-end product development process - concept approval through launch, ensuring on-time and on-cost execution • Manages development timelines, calendars, and critical path management, proactively identifying risks and resolving bottlenecks to improve speed-to-market • Partner with the Product Manager and Sourcing to translate strategy into executable development plans and align on feasibility, timing, and cost • Lead technical development to ensure products meet brand standards, consumer expectations, and regulatory requirements • Manage prototype development and pre-production validation; troubleshoot potential issues with the Sourcing team • Oversee product specifications, communicating changes, ensuring accuracy and completeness throughout development • Partner with Sourcing on supplier strategy, cost reviews, negotiations, and cost-out initiatives to achieve margin and quality targets • Conduct market and competitive research to inform technical feasibility, performance benchmarks, and development decisions • Continuously improve processes, skills, and tools necessary to achieve best-in-class product development operations Qualifications: • The requirements below define the essential knowledge, skills, and abilities for this role. • 7-10 years of previous experience in product development or a comparable position with a consumer products company, preferably in e-commerce or furniture marketplaces • Product Passion: Deep interest in the product and excitement for new product development • Proven ability to lead cross-functional teams • Familiarity with product testing standards and compliance requirements relevant to furniture or consumer goods • Strong financial acumen related to costing, margins, and trade-off decision making • Quick Learner-Strong Creative Problem-Solving Skills • Product pricing experience and working with product development teams • Strong Work Ethic-Integrity & Confidence • Business Acumen-keenness and quickness in understanding and dealing with a business issue • Analytical and creative problem solver with keen attention to detail and strong organizational capability • Superior written and verbal communication skills and presentation skills • Knowledge of the Industry-Previous furniture or housewares industry experience is a plus • Superior PC skills with advanced capabilities in Microsoft programs (Excel, Word, and PowerPoint) • Strong time management and project management skills PHYSICAL REQUIREMENTS • Prolonged periods of sitting and working on a computer • Must be able to lift 15 pounds at a time • While this role is primarily remote, occasional in-office presence (1–2 times per week) may be required based on business needs BENEFITS We offer a competitive benefit package that includes: • Major medical, dental, and vision benefits available day one — no waiting period • Company-paid life insurance and Employee Assistance Program • 401(k) with company match • Employee discount on Ubique Group products • Free office chair for remote employees • Employee-led group, Ubique Cares, hosts monthly and quarterly engagement activities with fun and giveaways Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 18 Accrued PTO days per year. This offer from "Ubique Group" has been enriched by Jobgether.com and got a 75% flex score.

Manage and optimize ecommerce accounts, analyze performance metrics, and coordinate cross-functional teams to drive sales growth. | 3-5+ years managing ecommerce retail accounts, proficiency with large datasets, strong communication skills, and experience with retailer portals. | Are you the next Ubique Group Employee? Come be a part of our dynamic team! Ubique Group is a digital-forward, consumer-driven powerhouse with an expansive portfolio of furniture brands. For over 20 years, we’ve built multiple brands from inception to success, offering a wide range of furniture solutions that balance form, function, and style. We don’t just keep a finger on the pulse of the marketplace — we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey. At Ubique Group, we’re more than a company; we’re a community of passionate, hardworking, and supportive people who believe in our business and in one another. We champion individual strengths, value the power of the team, and extend that commitment to our families and communities. About the Role: About the Role: The Ecommerce Account Manager – Marketplace & Omnichannel Retail is responsible for managing and growing Ubique Group’s online retail business across a portfolio of major ecommerce partners. This role will have primary responsibility for the Target and Walmart Marketplace channels, driving strategy, execution, and performance. This role is highly autonomous and requires a strong mix of analytical capability, strategic assortment thinking, and operational excellence. The manager will own both day-to-day account execution and long-term sales strategy, including content optimization, assortment planning, brand positioning, and performance-driven decision-making. While relationship-building is important, the emphasis is on data-driven ecommerce management rather than traditional sales. A successful candidate is comfortable operating independently, thrives in a fast-paced digital retail environment, and consistently drives growth through hands-on management of content, pricing inputs, branded experiences, and KPI performance. Key Responsibilities: Account Management & Channel Ownership • Serve as the primary owner for assigned ecommerce accounts. • Manage assortment strategy, item lifecycle, and visibility across digital shelves. • Conduct weekly account performance reviews, identifying risks, trends, and growth opportunities. • Maintain strong working relationships with merchant teams when required, while operating with high independence. Content & Digital Shelf Optimization • Ensure all product detail pages meet retailer content standards, including imagery, copy, A+ content, attributes, and taxonomy. • Continuously monitor competitive content and rankings to inform improvements. • Partner with internal content teams to improve conversion through enhancements to digital brand presence. Data-Driven Sales & Performance Management • Analyze key ecommerce metrics—conversion rates, traffic, margin, search placement, profitability, return rates, and inventory performance. • Build and manage forecasts, revenue targets, and growth plans for each account. • Leverage sales data, consumer insights, and category trends to make strategic recommendations. Assortment Strategy & Portfolio Planning • Identify gaps and opportunities within each retailer’s assortment, recommending adds, removals, or reconfigurations. • Ensure assortment decisions align with brand objectives, category trends, and marketplace competitiveness. • Support the launch of new products, ensuring smooth onboarding, content readiness, and early performance tracking. Operational Excellence • Navigate retailer and marketplace portals for item setup, compliance, promotion submissions, and issue resolution. • Monitor and resolve operational challenges including inventory constraints, delistings, lost Buy Box, suppressed listings, or compliance warnings. • Maintain accurate records of account performance, catalog changes, and pricing inputs. Cross-Functional Collaboration • Work closely with marketing, content, pricing, supply chain, and product teams to support account needs. • Partner with internal analytics teams to create reports and dashboards supporting performance visibility. • Align brand, promotional, and product initiatives with internal strategy. Work Style & Leadership • Operate as an independent thinker capable of setting direction and making informed decisions. • Prioritize effectively across multiple accounts with minimal oversight. • Bring a continuous improvement mindset to tools, processes, and reporting. Qualifications: Required • Bachelor’s degree in Business, Marketing, Analytics, Ecommerce, or related field. • 3–5+ years of experience managing ecommerce retail accounts, ideally across big-box and marketplace environments. • Demonstrated success managing accounts such as Best Buy, Target, Walmart.com, Amazon 3P, or similar retailers. • Strong analytical skills with proficiency in Excel/Sheets and comfort working with large datasets. • Digital-first mindset with an understanding of ecommerce KPIs, digital merchandising, and online consumer behavior. • Ability to operate independently and make strategic decisions based on data. • Excellent communication and time-management skills. Preferred • Experience with multiple retailer portals (Walmart Item 360, Target Partners Online, Best Buy SAP/Item workflows, Amazon Seller Central, Mirakl platforms, etc.). • Experience managing 3P marketplace strategies and brand enforcement. • Knowledge of digital SEO, search ranking strategies, and ecommerce content optimization. • Familiarity with retail media platforms (Roundel, Walmart Connect, Amazon Ads). Physical Requirements: • Prolonged periods of sitting and computer work. • Must be able to lift up to 15 pounds. Benefits: We offer a competitive benefit package that includes: • Fully remote position. • Major medical, dental, and vision benefits available day one — no waiting period. • Company-paid life insurance and Employee Assistance Program. • 401(k) with company match. • Employee discount on Ubique Group products. • Free office chair for remote employees. • Ubique Cares employee-led organization hosting monthly and quarterly engagement activities with fun and giveaways. • 9 paid holidays plus 1 floating holiday, and up to 18 accrued PTO days per year. D/V/F/M EOE