TX-HHSC-DSHS-DFPS

Provides administrative support, manages records, and assists with communication and coordination within the unit. | High school diploma or equivalent, with at least one year of administrative support experience or college coursework. | The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.     What You Get Beyond Your Paycheck When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.   Here’s what you get as a full-time employee: 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) Optional dental, vision, and life insurance—at rates much lower than most private plans Flexible spending accounts for added tax savings on health and dependent care Employee discounts on things like gym memberships, electronics, and entertainment   You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster. You can see all the details here: ERS recruitment brochure   Functional Title: Administrative Assistant Job Title: CPS FBSS Unit Admin Asst I Agency: Dept of Family & Protectve Svc Department: Region 6B CPS Dir Del - FBSS Posting Number: 12001 Closing Date: 12/24/2025 Posting Audience: Internal and External Occupational Category: Protective Services Salary Group: TEXAS-A-09 Salary Range: $2,694.33 - $3,404.91 Pay Frequency: MonthlyShift: Day Additional Shift:  Telework: Not Eligible for Telework Travel: Up to 25% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location:  Job Location City: ROSENBERG Job Location Address: 3150 B F TERRY BLVD Other Locations:  MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN YN,YNS   Brief Job Description:   The position provides administrative support to unit supervisor and staff. The position interacts routinely with Texas Department of Family and Protective Services staff and the general public.To learn more about DFPS, please click here.   Essential Job Functions (EJFs):   Performs data entry into IMPACT and other electronic programs and systems. Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers. Prepares and maintains statistical reports, leave and personnel records, case control systems, case records and related files for the unit.  Functions as the unit timekeeper and will process purchase orders as directed. Types correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents. Provides program and agency information and/or makes referrals to other community resources. Greets visitors, responds to general questions, and directs callers to proper location. Performs other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. Attends work regularly in accordance with agency leave policy.   Knowledge, Skills and Abilities (KSAs):   Knowledge of computers. Skill in using Microsoft Works or Windows environment. Skill in working in an office supporting several staff members. Ability to effectively handle multiple assignments in a dynamic environment.   Registrations, Licensure Requirements or Certifications:   None Required     Initial Screening Criteria:   Graduation from high school or equivalent One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience. Acceptable Substitutions: Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.   Additional Information:   Administrative Assistants may be required to work together with DFPS caseworkers in providing supervision of children without placement (CWOP). Children can vary in age, but primarily the population that will be worked with is children that can range from 10 to 17 years of age. Responsibilities of the position include assisting the DFPS caseworker with monitoring children and ensuring needs are met during their office or community location stay to include safety, food, hygiene, education and entertainment/recreational activities. This could require working outside of the normal work schedule. If so, overtime compensation may be earned.     Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.   Final Selection Criteria   Experience using Microsoft software. Experience working in an office supporting several staff members.   Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions. Applicants selected for hire must pass a background check and if applicable a driver’s record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.  DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Perform routine billing, verify insurance coverage, determine patient billable rates, and manage collections and billing records. | Minimum of one year experience in billing/reimbursement, familiarity with healthcare billing, and effective communication skills. | Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.   Functional Title: Reimbursement Officer II Job Title: Reimbursement Officer II Agency: Health & Human Services Comm Department: Reimb/Revenue Mgmt Posting Number: 12010 Closing Date: 12/24/2025 Posting Audience: Internal and External Occupational Category: Office and Administrative Support Salary Group: TEXAS-B-14 Salary Range: $3,095.33 - $4,594.50 Pay Frequency: MonthlyShift: Day Additional Shift: Days (First) Telework: Not Eligible for Telework Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Big Spring State Hospital Job Location City: BIG SPRING Job Location Address: 1901 N HIGHWAY 87 Other Locations: Big Spring MOS Codes: No military equivalent    Brief Job Description:   Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.   Reimbursement Officer II performs routine (moderately complex) billing work and assistance to facilitate central billing & produce Self-Pay/Co-Pay/Co-Insurance and Deductible Billings, as well as posting payments on collections. Assists with determining eligibility and insurance coverage of patients. Reimbursement Officer II will work closely with Central Billing, eBilling, leadership, local business office, Utilization Management, patients and family to gather necessary information. Will perform data entry/revision and updates to computer databases/systems/software. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Essential Job Functions (EJFs): Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. Utilize systems/software and/or state databases daily to confirm insurance coverage and eligibility. The Reimbursement Officer will utilize systems such as, but not limited to: Electronic Health Record Application, Local and Federal Government systems, as well as other third-party insurance verification systems and websites to determine eligibility and insurance coverage of patients. Responsible for keeping copies of any verifications completed and retained within the patient record.   Independently determines a patient’s billable rate based on a patient’s financial information and the sliding scale promulgated in HHSC rule the government benefit or commercial insurance co-pay, co-insurance or deductible levels. Works closely with local business office, Utilization Management, patient and family to gather necessary information. Confirms interview information provided from Reimbursement Officer I regarding financial and ability to pay for the patient.   Perform data entry/revision and updates to computer databases/systems/software. Enter gathered information compiled from insurance verification into the Electronic Health Record to ensure appropriate client ledger charge allocation and guarantor setup. Applicable rates will be set and updated into the Electronic Health Record.    Create resulting bills for services while following procedures for creation of billing and complete standardized billing template. Bills will be created for self-pay/Co-Pay/Co-Insurance and Deductible Billings. Reimbursement Officer will reconcile patient ledger to bill generated to ensure accurate records. Will work closely with Central Billing, eBilling, and leadership to accurately produce monthly bills.   Post collections into the patient's record in the health record system. Responsible for the accurate tracking, review and posting of payments to a patient’s ledger inside the Electronic Health Record. Coordinating with the cashier at the local business office to ensure balanced postings of revenue to patient account against receipt records and to ensure accurate receipt type and posting code are utilized.   Generate self-pay statements for accounts with balances to be delivered to patients. Confirm patient ledger accounts balance is accurate and charges are posted appropriately. Generate monthly statements for self-pay guarantor and ensure accurate data from Electronic Health Record (Patient demographics, charges, amount, address, etc.) before remitting. Responsible for retaining copies sent out each month within the hard copy patient record.   Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.   Knowledge, Skills and Abilities (KSAs):   Knowledge of health-care billing as it relates to psychiatric services and revenue management   Skilled in the use of typical office equipment and systems, including but not limited to computer, databases, webpages, telephone, multi-function copier and Microsoft Office Outlook, Word, and Excel   Ability to communicate effectively both written and orally to internal and external parties   Registrations, Licensure Requirements or Certifications:   None   Initial Screening Criteria:   Minimum of One (1) year of experience working in billing/reimbursement office for a direct care provider. Experience in billing for inpatient psychiatric services is preferred.   Experience with local, state, and federal laws and regulations relevant to a public entity is preferred.   Additional Information:   Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.   All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.   Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.   Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.   Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.   ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.   Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.   HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Provides administrative support, manages communication, maintains records, and assists with data entry and reporting. | High school diploma or equivalent, with at least one year of administrative support experience; college hours may substitute for experience. | The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.     What You Get Beyond Your Paycheck When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.   Here’s what you get as a full-time employee: 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) Optional dental, vision, and life insurance—at rates much lower than most private plans Flexible spending accounts for added tax savings on health and dependent care Employee discounts on things like gym memberships, electronics, and entertainment   You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster. You can see all the details here: ERS recruitment brochure   Functional Title: APS Field Administrative Assistant II Job Title: APS Field Admin Assnt II Agency: Dept of Family & Protectve Svc Department: Region 3 APS In-Home Dir Del Posting Number: 11993 Closing Date: 12/24/2025 Posting Audience: Internal and External Occupational Category: Office and Administrative Support Salary Group: TEXAS-A-11 Salary Range: $2,694.33 - $3,946.25 Pay Frequency: MonthlyShift: Day Additional Shift:  Telework: Not Eligible for Telework Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location:  Job Location City: ARLINGTON Job Location Address: 1200 E COPELAND RD STE 400 Other Locations:  MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN YN,YNS   Brief Job Description: The Department of Family and Protective Services (DFPS) APS Field Administrative Assistant II performs routine journey-level administrative support work involving disseminating information, preparing correspondence, and maintaining filing systems. The position works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Employees at this level may fully perform a variety of routine daily tasks but may often rely on direction from others to solve problems that are not standard. Employees may respond to basic inquiries and explain routine administrative rules, regulations, policies, and procedures. To learn more DFPS, please click here.   Essential Job Functions (EJFs):   Prepares and disseminates information concerning agency programs, services, and procedures. Serves as the primary point of contact for receiving, reviewing and routing all intakes received from the Statewide Intake (SWI) abuse and neglect reporting department for their area and region of responsibility in accordance with established timeframes and case priority level. Reviews intakes received to determine if there is an active investigation and identifies and alerts the primary assigned caseworker and supervisor of the new report.  Ensures that high priority callouts are assigned in accordance with established routing timeframes to ensure immediate assignment to a caseworker for expedited response.  Responds to inquiries and provides guidance regarding routing policies and procedures. Participates in meetings with regional program leadership to evaluate routing issues and concerns and participates in discussions regarding routing policies and processes with other regional areas across the state as appropriate.   Prepares, edits, and distributes correspondence, reports, studies, forms, and documents. Prepares and disseminates program information, maintains case filing systems and routing records, generates recurring and ad-hoc reports and responds to routing inquiries. Assists caseworkers with data entry functions and case-related inquiries, including Texas Integrated Eligibility Redesign System (TIERS) checks, data entry of criminal history background check requests, preparing case files for all newly received investigations, answering and routing incoming calls and distributing mail. Performs other duties as assigned. Answers and routes phone calls; routes mail, files, and orders; and maintains office supplies. Serves as the primary contact for Statewide Intake. Receives and responds to all inquiries and emails regarding policies and procedures, routing issues and provides updates and reports to management regarding routing status, issues and numbers of case - assignable staff. Assists the public and program with completion of forms and provides information to the public by mail or phone. Coordinates the receiving, storing, and issuing of files, materials, and supplies for the program. Opens and distributes incoming mail; prepares mail-outs; and maintains and reviews records on postage, registered mail, and packages. Delivers, picks up, or receives documents, supplies, equipment, or materials; checks for quantity and quality; or decides for repairs and services. Creates, maintains, and enters information into databases. Creates, maintains and enters information into databases and aids other program administrative support staff with compiling, organizing, tracking and monitoring various types of information, including but not limited to: SPARC, CAFM, DFPS Cost Pool, CAPPS, TIERS, WTPY, IMPACT, TAS, eTravel, DFPS Meeting Room Manager and others. Compiles data for charts, graphs, databases, summaries, or reports. Compiles, reviews, edits, and reconciles discrepancies in reports, purchase orders, correspondence, summaries, manuals, vouchers, journals, ledgers, requisitions, records, and other related forms. Performs data retrieval, completes data searches, compiles and reviews data entries, verifies calculations, and edits charts, graphs, and tables. Maintains scheduling and event calendars. Maintains office schedules and appointments. Sends reminders to program staff pertaining to schedules and appointments.  Schedules and maintains the programs on-call calendars within agency programs for routing during on-call times. Serves as the RMTS Unit Facilitator or Coordinator (event coordination) for their respective Unit. Unit Facilitator duties include providing notification to study participants of their observations and providing proxy responses on behalf of participant’s who are not on the clock at the time of the observation.  Unit Coordinators manage and oversees the RMTS process for assigned regions. Personnel in this role review observations submitted from staff participating in the RMTS to ensure submissions meet the standards set by the RMTS State Office team, State Office and the Federal Government. Performs related work as assigned.   Knowledge, Skills and Abilities (KSAs): Knowledge of office practices and administrative procedures. Skill in the use of standard office equipment and software. Ability to communicate effectively. Ability to implement administrative systems and procedures and to interpret rules, regulations, policies, and procedures.   Registrations, Licensure Requirements or Certifications:  None Required   Initial Screening Criteria: Graduation from high school or equivalent One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience. Acceptable Substitutions: Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience   Additional Information: Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas. Interview Requirements: Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview    Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions. Applicants selected for hire must pass a background check and if applicable a driver’s record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.  DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Assist with policy development, maintain PowerApps and dashboards, coordinate projects, administer SharePoint, and support team activities ensuring compliance. | Requires strong communication, experience with Microsoft Power Platform, knowledge of organizational development, quality assurance, and at least one year experience with Power BI or Power Automate Flows, plus a relevant bachelor's degree or equivalent experience. | About the position Responsibilities • Assists with the development, implementation, and delivery of policies, procedures, processes, training, and quality assurance activities to strengthen performance of department. • Maintains PowerApps, Power Automate Flows and Dashboards. • Facilitates development of presentations and talking points, tracks and reports performance measures. Consolidates and reports research findings in a way that is useful to and appropriate for the intended audience. • Coordinates with other PFD teams and other Chief Financial Officer divisions to ensure appropriate response and collaboration for both internal and external projects and processes. • Administers the PFD SharePoint sites, including working with managerial teams to ensure updated information is available and easily accessible on SharePoint pages. • Provides support, guidance, and accountability for team activities, processes, and communications. Assists with department coordination to ensure compliance with federal and state requirements. Requirements • Strong and effective communication skills, both orally and in writing. • Skill in producing clear written content, publications, and technical documents. • Skill in the use of computer/laptop equipment and applicable Microsoft Power Platform software applications. • Experience in using automated systems for documentation, research, and tracking. • Skill in working collaboratively and cooperatively with diverse groups. • Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures. • Knowledge of data and trend analysis. • Knowledge of principles and practices of business operations and management. • Knowledge of state and federal laws, rules, and policies related to health and human services. • Skill in conducting quality assurance activities and identifying trends that indicate a need for policy or process improvements or additional training. • Ability to assist with directing program activities to establish goals and objectives that support the strategic plan, and to devise solutions for administrative problems. • Ability to establish and maintain positive, effective working relationships with others. • Ability to think creatively and support creative thinking in others. • Ability to remain flexible in an environment of change. • Ability to develop training materials and instruct and train others. • Experience in methods analysis, management, organizational development, or methods and systems work. • Graduation from an accredited four-year college or university with major coursework in business administration, organizational leadership, healthcare, or a related field is generally preferred. Experience and education may be substituted for one another. • One year of experience with using Microsoft Power BI or Power Automate Flows. Benefits • comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees • defined benefit pension plan • generous time off benefits • numerous opportunities for career advancement

Plan, develop, implement, and evaluate major agency programs while providing consultative services and supervising staff. | High school diploma or GED plus 60 semester hours or equivalent management experience, 4 years managing SNAP, Medicaid or Cash Assistance programs, knowledge of relevant laws and regulations, and willingness to travel and work overtime. | Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.   Functional Title: Lead Program Manager Job Title: Manager IV Agency: Health & Human Services Comm Department: TW Reg 11 Mgmt EOAPD Posting Number: 11749 Closing Date: 12/17/2025 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Group: TEXAS-B-25 Salary Range: $5,797.66 - $9,508.25 Pay Frequency: MonthlyShift: Day Additional Shift:  Telework: Eligible for Telework Travel: Up to 40% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location:  Job Location City: HARLINGEN Job Location Address: 801 N 13TH STE 19 Other Locations: Corpus Christi; Edinburg; Laredo; Mcallen MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15   Brief Job Description:   Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?   If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.   Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!   The Lead Program Manager performs highly advanced (senior-level) consultative services and technical assistance work. Work involves planning, developing, and implementing a major agency program and/or providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public. May plan, assign, and/or supervise the work of others. Works under limited direction with extensive latitude for the use of initiative and independent judgment. Job requires detailed oriented individuals with ability to apply complex policies and procedures. This position may require up to 40% of travel.   Essential Job Functions (EJFs):   Identifies the need for new programs. Develops and implements effective techniques for evaluating agency programs. Develops policy and procedure manuals. Analyzes the applications and variations of programs and develops action plans to improve or initiate programs. Collects, organizes, analyzes, and prepares material in response to requests for information and reports. Oversees the completion of and monitors required performance reports and recommends appropriate changes. Oversees the studies and analyses of operations and problems and the preparation of reports of findings and recommendations. Oversees surveys, inspections, or reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures. Provides consultative services and technical assistance to plan, implement, and monitor effective programs and services. Provides guidance to staff in the development and integration of new methods and procedures. Works with and speaks to community and professional groups to coordinate, improve, and stimulate interest in the program and to secure support for local programs. Consults with public and private agencies involved in the program to resolve problems, identify training needs, and discuss program effectiveness. Determines trends and resolves operational problems. Prepares administrative reports, studies, and specialized research projects. May plan, assign, and/or supervise the work of others. Performs related work as assigned. Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast paced environment under constant pressure to meet required deadlines.   Knowledge, Skills and Abilities (KSAs):   Knowledge of: Local, state, and federal laws and regulations relating to the program area. Public administration and management techniques. Statistical analysis processes Program planning and implementation   Skill in: Communicating verbally and in writing   Ability to: Gather, assemble, correlate, and analyze facts. Devise solutions to problems. Prepare concise reports. Develop and evaluate policies and procedures. Plan, assign, and/or supervise the work of others.      Registrations, Licensure Requirements or Certifications:   N/A   Initial Screening Criteria:   High School diploma or GED equivalent is required. Sixty (60) semester hours from an accredited college or university is required. Two (2) years of management experience within a SNAP, cash assistance, or Medicaid program may be substituted for education requirement.  A Degree from an accredited college or university is preferred. A minimum of four (4) years’ experience, gained within the last 5 years’, in managing a SNAP, Medicaid, Medicaid for the Elderly and People with Disabilities (MEPD), or Cash Assistance program/unit.   Current experience within two (2) years of SNAP, Medicaid, Medicaid for the Elderly and People with Disabilities (MEPD), Cash Assistance, or other Medicaid eligibility programs. Experience planning, organizing, implementing, and monitoring projects or complex programs, rules, regulations, policies and procedures. Experience analyzing system performance and operational procedures, to assist program managers to identify error trends and devise effective corrective action plans. Experience using computer software such as Microsoft Word, Excel, and Outlook. Texas Integrated Eligibility Redesign System (TIERS) and Eligibility Workload Management System (EWMS) experience is preferred.  Application indicates the willingness to work beyond normal work hours of 8:00 AM – 5:00 PM.  Application indicates the willingness to travel.   Additional Information:   Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.   Applicants selected for hire will be required to pass a fingerprint criminal history background check.   Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.  Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.   Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.   ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.   Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.   HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.