Two Chairs

Manage internal communication channels, create content, coordinate meetings, and measure engagement to ensure effective internal messaging. | Requires 5+ years in internal or corporate communications, strong project management skills, technical savvy, and ability to work independently in a fast-paced environment. | Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune's Best Workplaces in Healthcare. One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role. About the role We're building a dynamic and multi-channel internal communications ecosystem, where every employee is informed, engaged, and connected to our core strategy. To deliver on this ambitious goal, we are seeking an Internal Communications Program Manager to manage the reliable, hands-on execution and seamless operation of our communication strategy. You will be the primary executor for the tactical deployment, guide the day-to-day operations that deliver our communications through various channels (slack, email, all hands, etc.), and foster the strong internal partnerships that ensure message accuracy and timely delivery. This is an opportunity for a detail-oriented, high-efficiency individual who thrives in a fast-paced environment and wants to directly shape the operational excellence of how our strategic communications land with impact at scale. Working closely with the Director of DEIB & Internal Communications, you'll independently manage projects from brief to delivery while also serving as a resource and guiding colleagues across the organization. Core Areas of Responsibility Content Creation & Writing Write, edit, and produce high-quality internal communications including company newsletters, leadership announcements, policy updates, and employee-facing content Manage regular communication cadences ensuring timely delivery and consistent voice across all channels Draft and refine content for executive communications including talking points and presentations Create templates and resources that enable consistent, effective communication across the organization Company Meeting & Event Support Coordinate logistics for All Hands meetings including agenda development, content collection, speaker coordination, and day-of execution Manage pre-meeting communications, Q&A processes, and post-meeting follow-up materials Support meeting hosts with presentation preparation and technical setup Track and organize employee questions to ensure thoughtful, timely responses Channel Management & Coordination Maintain internal communication channels (email, Slack, intranet) and ensure content is organized, accessible, and up-to-date Monitor channel performance and engagement metrics, sharing insights with the Director Coordinate with stakeholders across functions to gather content, manage timelines, and ensure alignment Help manage the internal communications calendar to optimize timing and prevent over-communication Project Execution & Cross-functional Collaboration Execute internal communications projects independently from kickoff through delivery, consulting with Director at key milestones Identify, document, and champion opportunities to streamline internal communication workflows, channels and processes, contributing to the long-term effectiveness of the communication system Partner with DEIB, People Operations, and other teams to support initiative launches and ensure communications are aligned Support Employee Resource Group communications and visibility efforts Serve as a resource and mentor for colleagues seeking guidance on effective employee communications Measurement & Reporting Pull weekly engagement metrics from Mailchimp and other platforms Create standardized metric dashboards for leadership review Track sentiment trends across communication channels Support bi-annual Internal Communication report compilation Impact and Success Indicators Where you’ll make an impact in the first 90 days: Take ownership of core communication deliverables (newsletters, meeting coordination) and demonstrate reliability and quality Build strong relationships with key stakeholders and establish yourself as a responsive, collaborative partner Learn Two Chairs' voice, culture, and communication standards to ensure all content feels authentic Successfully execute at least one company-wide meeting or communication project with minimal guidance Where you’ll make an impact in the first year: Consistently deliver engaging, high-quality communications that employees find valuable and look forward to receiving Work independently on multiple concurrent projects, checking in with your manager at key decision points Demonstrate improving efficiency in executing communication projects and identifying opportunities to streamline processes Actively contribute to knowledge-sharing on internal communication best practices and serve as a subject matter resource for colleagues Contribute ideas for improving communication effectiveness based on employee feedback and engagement data We’re looking for someone with: 5+ years experience in internal communications, corporate communications, employee engagement, or related roles demonstrating a track record of independently managing end-to-end execution of communication programs Strong organizational and project management skills with ability to manage multiple priorities and deadlines Adept at calendar management and scheduling across multiple time zones/stakeholders. Demonstrated understanding of a for-profit business context and the unique demands of working in a high-growth, startup culture. Meticulous attention to detail and commitment to delivering polished work Ability to work independently while knowing when to seek input or guidance Collaborative approach and comfort working with stakeholders across all levels of the organization Technically savvy with an ability to quickly navigate and troubleshoot communication and presentation tools (e.g., Slack, video conferencing, decks) and provide ad-hoc technical support for high-stakes meetings. Genuine enthusiasm for Two Chairs' mission and values around equity and authentic workplace culture Experience with communication platforms and basic design tools, preferably Mailchimp, Figma, and Canva. Background in healthcare, mental health, or mission-driven organizations is a plus Compensation & Benefits The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $104,600 and $115,000. The full salary range for this full-time, exempt role is $104,600 - $141,500. Additional perks and benefits: Equity in a high-growth start-up Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day Comprehensive medical, dental, and vision coverage 401(k) Retirement savings options One-time $200 Work from Home reimbursement Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals Annual $500 subsidized company contribution to your healthcare FSA or HSA Paid parental leave Outreach Notice to Applicants We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward. All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #ZR

Lead the design and implementation of scalable operational processes, manage a small team, and develop strategies for continuous improvement. | Extensive experience in building operational systems, managing teams, and using data for decision-making; healthcare or mental health experience is a plus but not explicitly required. | Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare. One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role. About the role As the Manager of Operational Excellence, you’ll drive the strategy & development of a new operations team focused on driving scalability. You’ll work closely with Product Development, Operations, Clinical Care, and many other teams across our business to identify, design & implement solutions that enable them to operate more efficiently and effectively. Core Areas of Responsibility Process design & implementation • Lead the design & successful implementation of solutions that are sustainable and efficient into our operational processes. Build longevity & durability into our operations. • Design of new processes including conducting process mapping, requirement gathering, stakeholder interviews, and proposals for new, edited, or deleted processes. • Oversee the build of the process, led by the Operational Excellence Associate, meets the success criteria you’ve laid out for the workflow or process. Team leadership • Lead a small team to support them in achieving performance goals • Develop your team member(s) and facilitate regular career & development conversations, coaching sessions, and annual performance reviews. • Maintain an inclusive and psychologically safe environment where team members feel comfortable giving and receiving feedback, communicating openly, and collaborating closely Strategy development & execution • Create & hone a functional strategy for how your team identifies, prioritizes, and implements their work • Identify and evaluate success metrics for your team’s work • Collaborate with Product Development to align on priorities and determine where to apply tooling, process redesign, or both. Key areas of impact: Within first 90 days: • Onboard onto our systems, document existing processes, and generate proposals for top 1-2 areas to focus on improving efficiency. • Define & use a framework for approaching process improvement; do first evaluation of this framework & identify opportunities for continuous improvement Within first year, you’ll: • Successfully launch 5-10 process improvements with clearly defined impact on scaling blockers • Define & share a strategy for identification & prioritization of key areas for your team to work on • Create & share a consistent strategy for your team’s approach to building new processes to unblock scaling, which might include defining & operating under industry best practices (like Lean Six Sigma) • Establish a strong partnership with Product Development to enable us to systematically identify, review, and tackle key areas that are blockers to scale We’re looking for someone who: • Has experience in building new systems for improving operational excellence at scale • Can use data to drive decisions & perform root cause analysis • Has experience managing a team of individual contributors • Can prioritize responsibilities with various stakeholders and cross-functional partners • Will collaborate effectively with cross-functional partners to conduct root cause analysis, identify opportunities, and implement solutions. • Navigates ambiguity effectively & can can prioritize across various stakeholders • Uses data to drive decisions, develop insights, & assess success • (nice to have) Lean Six Sigma certification • (nice to have) Has experience working in mental health or healthcare Compensation & Benefits The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $111,900 and $131,600. The full salary range for this full-time, exempt role is $111,900 - $151,300. Additional perks and benefits: • Equity in a high-growth start-up • Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day • Comprehensive medical, dental, and vision coverage • 401(k) Retirement savings options • One-time $200 Work from Home reimbursement • Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals • Annual $500 subsidized company contribution to your healthcare FSA or HSA • Paid parental leave Outreach Notice to Applicants We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward. All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Support scaling operations through data reporting, forecasting, and modeling to optimize supply and demand across markets. | Requires 4+ years in analytical roles with strong skills in Excel, business intuition, and experience in forecasting and data visualization; experience with SQL and Looker is ideal but not mandatory. | Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2023 San Francisco Business Times Bay Area Best Places to Work. Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role. About the role As an Operations Analyst on our Operations team, you will support Operations, Clinical Talent Acquisition, and Clinical in making data-informed decisions about supply and demand. This role is pivotal in ensuring we scale efficiently and effectively as we grow into new markets and service lines. This individual will be responsible for providing key stakeholders (including Finance and Growth) with operations data, analysis, forecasting, model builds and enhancement, and business insights related to needs in new markets. You'll be responsible for developing improved Ops Reporting (including forecasting, KPI reporting, and understanding historical trends), building various supply and demand models, managing the data infrastructure with the data team, and managing cross-functional reporting. Core Areas of Responsibility Scalable Reporting & Infrastructure (50%) Partner with the data team to scope, design, and build a comprehensive data and reporting ecosystem that enables us to monitor and respond to trends across 20+ markets Define, implement, and analyze standardized KPIs that allow for "apples-to-apples" comparisons across disparate regions Develop and maintain forecasting models to predict start volume and hiring velocity that inform broader business decisions Partner with cross-functional teams on data and reporting Supply & Demand Modeling (30%) Develop and maintain sophisticated supply vs. demand models to ensure clinician hiring (supply) aligns with projected patient volume (demand) across markets Refine assumptions by conducting monthly "forecast vs. actuals" audits; use historical trends to improve model assumptions (e.g., offer acceptance rates, clinician ramp-up time, and patient churn) and increase forecast accuracy Stakeholder Engagement & Partnership (20%) Communicate data cross-functionally, including historical performance trends and forecasted future volume to inform business strategy Contribute to the semi-annual planning process by providing insights and fulfilling data requests related to annual hiring volume forecasts, historical performance trends, and recruiter hiring plans Generate ad hoc reports and dashboards for key stakeholders Identify bottlenecks using data and partnering with to propose solutions to optimize the end-to-end recruitment lifecycle Impact and Success Indicators Where you’ll make an impact in the first 90 days: Develop a deep understanding of Two Chairs processes and build reporting dashboards to understand key trends in new markets Help chart the path for how Two Chairs maintains high growth over the next three years, including evaluation of new markets and service lines Where you’ll make an impact in the first year: Develop a suite of dashboards to diagnose changes potential capacity bottlenecks across the system Enable scalable processes and monitoring to identify supply and demand levers You’ll be successful if you have: 4+ years of relevant work experience in an analytical role, preferably in banking, management consulting, finance, tech operations, or other highly analytical role Proven analytics experience, forecasting, SQL, Looker, and analytics experience ideal but not required Excellent Excel skills, strong business intuition, and the capability to identify and synthesize insights from quantitative analysis Intellectual curiosity, self-motivation, and an investigative instinct to understand the why behind data trends Ability to work independently and collaboratively in a fast-paced environment while managing competing demands Compensation & Benefits The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $98,900 and $116,400. The full salary range for this full-time, exempt role is $98,900 - $133,900. Additional perks and benefits: Equity in a high-growth start-up Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day Comprehensive medical, dental, and vision coverage 401(k) Retirement savings options One-time $200 Work from Home reimbursement Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals Annual $500 subsidized company contribution to your healthcare FSA or HSA Paid parental leave Outreach Notice to Applicants We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward. All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Designing and implementing scalable operational processes, leading a team, and collaborating across functions to improve efficiency and scalability. | Experience in building operational systems at scale, managing teams, using data for decision-making, and cross-functional collaboration; healthcare or mental health experience is a plus. | Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare. One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role. About the role As the Manager of Operational Excellence, you’ll drive the strategy & development of a new operations team focused on driving scalability. You’ll work closely with Product Development, Operations, Clinical Care, and many other teams across our business to identify, design & implement solutions that enable them to operate more efficiently and effectively. Core Areas of Responsibility Process design & implementation Lead the design & successful implementation of solutions that are sustainable and efficient into our operational processes. Build longevity & durability into our operations. Design of new processes including conducting process mapping, requirement gathering, stakeholder interviews, and proposals for new, edited, or deleted processes. Oversee the build of the process, led by the Operational Excellence Associate, meets the success criteria you’ve laid out for the workflow or process. Team leadership Lead a small team to support them in achieving performance goals Develop your team member(s) and facilitate regular career & development conversations, coaching sessions, and annual performance reviews. Maintain an inclusive and psychologically safe environment where team members feel comfortable giving and receiving feedback, communicating openly, and collaborating closely Strategy development & execution Create & hone a functional strategy for how your team identifies, prioritizes, and implements their work Identify and evaluate success metrics for your team’s work Collaborate with Product Development to align on priorities and determine where to apply tooling, process redesign, or both. Key areas of impact: Within first 90 days: Onboard onto our systems, document existing processes, and generate proposals for top 1-2 areas to focus on improving efficiency. Define & use a framework for approaching process improvement; do first evaluation of this framework & identify opportunities for continuous improvement Within first year, you’ll: Successfully launch 5-10 process improvements with clearly defined impact on scaling blockers Define & share a strategy for identification & prioritization of key areas for your team to work on Create & share a consistent strategy for your team’s approach to building new processes to unblock scaling, which might include defining & operating under industry best practices (like Lean Six Sigma) Establish a strong partnership with Product Development to enable us to systematically identify, review, and tackle key areas that are blockers to scale We’re looking for someone who: Has experience in building new systems for improving operational excellence at scale Can use data to drive decisions & perform root cause analysis Has experience managing a team of individual contributors Can prioritize responsibilities with various stakeholders and cross-functional partners Will collaborate effectively with cross-functional partners to conduct root cause analysis, identify opportunities, and implement solutions. Navigates ambiguity effectively & can can prioritize across various stakeholders Uses data to drive decisions, develop insights, & assess success (nice to have) Lean Six Sigma certification (nice to have) Has experience working in mental health or healthcare Compensation & Benefits The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $111,900 and $131,600. The full salary range for this full-time, exempt role is $111,900 - $151,300. Additional perks and benefits: Equity in a high-growth start-up Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day Comprehensive medical, dental, and vision coverage 401(k) Retirement savings options One-time $200 Work from Home reimbursement Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals Annual $500 subsidized company contribution to your healthcare FSA or HSA Paid parental leave Outreach Notice to Applicants We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward. All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Lead financial planning, modeling, and strategic analysis to support growth and operational efficiency, and prepare investor and board communications. | Extensive experience in strategic finance, business partnerships, data analytics, and management in high-growth environments, with proficiency in financial tools and reporting. | Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune's Best Workplaces in Healthcare. One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role. About the role You’ll work closely with the Head of Financial Planning & Analysis, CFO, company leadership, and partners across our demand generation, marketplace operations, and talent acquisition to drive executive-level business impact and power our company-wide forecasting & planning. Strategic Finance is a fast-paced, high-impact team that manages Two Chairs’s near and long range financial plans, setting company and organization-level goals. You’ll lead a team developing deep cross-functional partnerships & domain expertise to proactively identify opportunities to strengthen our business, and execute on our strategy. You'll be responsible for leading growth & margin planning, embedded support for the operating teams executing on the plan, translating complex financials into clear narratives for non-Finance leaders, financial forecasting and reporting, developing materials for our board and investors, and serving as a force multiplier for strategic decision making. Core Areas of Responsibility Growth & Operations Business Partnership (80%) Serve as the primary strategic thought partner to our Chief Growth Officer, Chief Operations Officer and Chief Clinical Officer Leverage financial modeling to propose and execute on strategic solutions to grow revenue and optimize clinical margin Embedded partnership with Growth, Operations, and Clinical leads to set plan targets & OKRs, model scenarios, validate critical assumptions, and drive data-driven decisions Maintain and improve driver-based financial planning models with detailed revenue growth & clinical cost builds across key markets, health plan partners, and clinician hiring / productivity scenarios Work closely with our CFO and Corporate FP&A team, surfacing insights on variances to the company plan and their underlying drivers Deliver frameworks for operating teams to understand the relationship between key operational drivers and financial outcomes, and develop recommendations that align with company & financial goals Combine complex & disparate data into clear & succinct insights, leveraging tools like Looker and Pigment to build scalable analyses Develop and maintain margin models to inform recommendations for health plan go-to-market pricing & packaging strategy Host regular business reviews to evaluate performance vs plan, and implement course corrections as needed Investor & Board Relations (20%) Lead our quarterly Board Meeting materials preparation, working directly with the CEO, CFO, and Head of FP&A Set clear expectations and effectively project manage cross-functional partners - sourcing required inputs, and creating alignment with the overall board narrative Craft investor memos and communications to keep key stakeholders informed of the company’s strategy and performance Where you’ll make an impact: Provide deep insight into core business drivers of the company’s growth and clinical supply - in partnership with operating leads - to optimize margin and ensure healthy scaling of new states & service lines Drive strategic alignment between the Executive Leadership Team in assessing opportunities for revenue growth and margin optimization, and facilitate execution of the plans Support the Head of FP&A & CFO with ad hoc projects, including strategic and cross-functional initiatives to help drive long-term growth and profitability Develop and implement process improvement projects to uplevel the workflow of the Finance department Effectively manage two direct reports, promoting an open & ongoing feedback culture to enable continuous development You’ll be successful if you: 8+ years of progressive experience in a highly analytical role - preferably in strategic finance & business partnerships at a high-growth company, investment banking and/or private equity - with 3+ years in a management capacity Embed deeply within operating teams to create trusted business partnerships that consistently deliver exceptional financial results Excellent written and verbal communication skills – with the ability to clearly frame complex problems in a simplified way, and distill key drivers & recommendations for executive leadership Experience analyzing and generating insights from large data sets – with a strong grasp of financial statements, reporting and modeling Expert in Excel, Proficiency with financial analysis and data analytics tools (eg. Looker, SQL, Pigment, Workday Adaptive, Anaplan) preferred Team-first mentality, willing to roll up sleeves and dive in where needed; comfortable wearing many hats and managing competing priorities Desire to work in a high-growth, mission-driven company environment About you: Committed to delivering exceptional quality work Very detail oriented Passionate about mental health Low ego and outcome-focused Deeply empathetic Pragmatic Compensation & Benefits The final offer is dependent on the qualifications and experience of the candidate hired. New hires can reasonably expect an offer between $164,000 and $203,000. The full salary range for this full-time, exempt role is $164,000 - $223,000. Additional perks and benefits: Equity in a high-growth start-up Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day Comprehensive medical, dental, and vision coverage 401(k) Retirement savings options One-time $200 Work from Home reimbursement Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals Annual $500 subsidized company contribution to your healthcare FSA or HSA Paid parental leave Outreach Notice to Applicants We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward. All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #ZR

Manage and optimize Salesforce, HubSpot, and related systems to support GTM workflows, ensuring data integrity and effective reporting. | Extensive experience in GTM operations, hands-on Salesforce and HubSpot administration, and cross-functional collaboration skills. | Two Chairs is building a new kind of mental health system based on the idea that the status quo isn't good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we'll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune's Best Workplaces in Healthcare. One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role. About the Role The Commercial Operations Program Manager will own and evolve Two Chairs' commercial operating foundation across systems, data, and go-to-market workflows. This role is responsible for translating commercial strategy into scalable execution by designing, administering, and continuously improving the tools, processes, and measurements that power payer, provider, and member growth. Partnering closely with Sales, Marketing, Clinical Operations, and Analytics, this role ensures that go-to-market motions are operationally sound, measurable end-to-end, and aligned with clinical capacity and business priorities. The Senior Manager, Commercial Operations serves as a connective tissue across teams, bringing clarity to complex GTM questions through data, automation, and thoughtful systems design. While Salesforce, HubSpot, and outbound tooling are core to the role, the broader mandate is to build a durable, flexible commercial operating model that enables faster experimentation, clearer accountability, and more predictable growth as Two Chairs scales. As part of this investment, Two Chairs is engaging a senior commercial operations consultant to support near-term priorities while we conduct a thoughtful search for a long-term leader in this role. Core Areas of ResponsibilityCommercial Systems Ownership • Serve as primary administrator for Salesforce (Sales Cloud), including objects, fields, flows, validation rules, governance, and role hierarchies • Administer and optimize HubSpot for marketing automation, lifecycle management, and nurture programs • Own administration of sales outbound tooling • Establish and maintain data hygiene standards, naming conventions, tagging, and documentation Systems Integration & Data Architecture • Own the integration layer between Salesforce, HubSpot, sales outreach tools, and web analytics • Unify systems and data models to support payer, provider, and member GTM workflows • Ensure accurate, reliable data flow between marketing, sales, and downstream operational systems Funnel Definition, Measurement & Reporting • Define and maintain MQL → SQL → pipeline → member start mappings • Build and maintain MQL definitions and scoring models aligned to GTM strategy • Develop dashboards for: • Payer GTM performance • Provider referral funnel • Event and campaign ROI • Partner with stakeholders to ensure reporting answers real business questions and drives action Website & Go-to-Market Operations • Own website operations and CMS updates (Webflow) to support faster, controlled GTM launches • Enable test-launch-measure cycles for content, landing pages, and conversion paths • Ensure web analytics and attribution integrate cleanly into Salesforce and HubSpot reporting Cross-Functional Partnership • Partner with Sales, Marketing, and Clinical Operations to align funnel mechanics with clinical capacity and care delivery realities • Translate GTM questions into systems, automation, and reporting solutions • Support enablement and change management as new workflows and tools are rolled out Impact & Success Indicators Where you'll make an immediate impact: • Salesforce, HubSpot, and outbound tools are cleanly administered, governed, and documented • Stable, trusted integrations across SFDC, HubSpot, outbound tools, and web analytics • Clear, shared definitions for MQLs, SQLs, pipeline stages, and member starts • Executive-ready dashboards that accurately reflect payer and provider GTM performance • Faster, more controlled website and campaign launches with measurable outcomes • Increased confidence across teams in funnel data, reporting, and attribution • A clear roadmap for continued commercial operations maturity as the business scales You'll Be Successful If You Have • 5–8+ years of experience in GTM Ops, RevOps, or Marketing Ops • Hands-on Salesforce administration experience (certification strongly preferred) • Hands-on HubSpot administration experience (preferred) • Experience integrating Salesforce with marketing automation, outbound, and analytics tools • Strong analytical skills and the ability to design systems that reflect real business processes • Proven ability to operate cross-functionally and influence without authority • Comfort navigating ambiguity and translating complex GTM needs into practical execution • Bonus: experience in healthcare, health plans, or B2B2C business models Compensation & Benefits The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $111,000 and $135,000. The full salary range for this full-time, exempt role is $111,000 - $150,000. Additional perks and benefits: • Equity in a high-growth start-up • Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day • Comprehensive medical, dental, and vision coverage • 401(k) Retirement savings options • One-time $200 Work from Home reimbursement • Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals • Annual $500 subsidized company contribution to your healthcare FSA or HSA • Paid parental leave Outreach Notice to Applicants We are thrilled that you're interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward. All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Own and optimize the company's GTM systems, data architecture, and reporting to enable scalable growth and cross-functional alignment. | Extensive experience in GTM or RevOps, hands-on Salesforce and HubSpot administration, and strong analytical and systems design skills. | Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare. One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role. About the Role The Commercial Operations Program Manager will own and evolve Two Chairs’ commercial operating foundation across systems, data, and go-to-market workflows. This role is responsible for translating commercial strategy into scalable execution by designing, administering, and continuously improving the tools, processes, and measurements that power payer, provider, and member growth. Partnering closely with Sales, Marketing, Clinical Operations, and Analytics, this role ensures that go-to-market motions are operationally sound, measurable end-to-end, and aligned with clinical capacity and business priorities. The Senior Manager, Commercial Operations serves as a connective tissue across teams, bringing clarity to complex GTM questions through data, automation, and thoughtful systems design. While Salesforce, HubSpot, and outbound tooling are core to the role, the broader mandate is to build a durable, flexible commercial operating model that enables faster experimentation, clearer accountability, and more predictable growth as Two Chairs scales. As part of this investment, Two Chairs is engaging a senior commercial operations consultant to support near-term priorities while we conduct a thoughtful search for a long-term leader in this role. Core Areas of Responsibility Commercial Systems Ownership • Serve as primary administrator for Salesforce (Sales Cloud), including objects, fields, flows, validation rules, governance, and role hierarchies • Administer and optimize HubSpot for marketing automation, lifecycle management, and nurture programs • Own administration of sales outbound tooling • Establish and maintain data hygiene standards, naming conventions, tagging, and documentation Systems Integration & Data Architecture • Own the integration layer between Salesforce, HubSpot, sales outreach tools, and web analytics • Unify systems and data models to support payer, provider, and member GTM workflows • Ensure accurate, reliable data flow between marketing, sales, and downstream operational systems Funnel Definition, Measurement & Reporting • Define and maintain MQL → SQL → pipeline → member start mappings • Build and maintain MQL definitions and scoring models aligned to GTM strategy • Develop dashboards for: • Payer GTM performance • Provider referral funnel • Event and campaign ROI • Partner with stakeholders to ensure reporting answers real business questions and drives action Website & Go-to-Market Operations • Own website operations and CMS updates (Webflow) to support faster, controlled GTM launches • Enable test-launch-measure cycles for content, landing pages, and conversion paths • Ensure web analytics and attribution integrate cleanly into Salesforce and HubSpot reporting Cross-Functional Partnership • Partner with Sales, Marketing, and Clinical Operations to align funnel mechanics with clinical capacity and care delivery realities • Translate GTM questions into systems, automation, and reporting solutions • Support enablement and change management as new workflows and tools are rolled out Impact & Success Indicators Where you’ll make an immediate impact: • Salesforce, HubSpot, and outbound tools are cleanly administered, governed, and documented • Stable, trusted integrations across SFDC, HubSpot, outbound tools, and web analytics • Clear, shared definitions for MQLs, SQLs, pipeline stages, and member starts • Executive-ready dashboards that accurately reflect payer and provider GTM performance • Faster, more controlled website and campaign launches with measurable outcomes • Increased confidence across teams in funnel data, reporting, and attribution • A clear roadmap for continued commercial operations maturity as the business scales You’ll Be Successful If You Have • 5–8+ years of experience in GTM Ops, RevOps, or Marketing Ops • Hands-on Salesforce administration experience (certification strongly preferred) • Hands-on HubSpot administration experience (preferred) • Experience integrating Salesforce with marketing automation, outbound, and analytics tools • Strong analytical skills and the ability to design systems that reflect real business processes • Proven ability to operate cross-functionally and influence without authority • Comfort navigating ambiguity and translating complex GTM needs into practical execution • Bonus: experience in healthcare, health plans, or B2B2C business models Compensation & Benefits The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $111,000 and $135,000. The full salary range for this full-time, exempt role is $111,000 - $150,000. Additional perks and benefits: • Equity in a high-growth start-up • Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day • Comprehensive medical, dental, and vision coverage • 401(k) Retirement savings options • One-time $200 Work from Home reimbursement • Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals • Annual $500 subsidized company contribution to your healthcare FSA or HSA • Paid parental leave Outreach Notice to Applicants We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward. All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.