Two Chairs

Lead the design and implementation of scalable operational processes, manage a small team, and develop strategies for continuous improvement. | Extensive experience in building operational systems, managing teams, and using data for decision-making; healthcare or mental health experience is a plus but not explicitly required. | Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare. One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role. About the role As the Manager of Operational Excellence, you’ll drive the strategy & development of a new operations team focused on driving scalability. You’ll work closely with Product Development, Operations, Clinical Care, and many other teams across our business to identify, design & implement solutions that enable them to operate more efficiently and effectively. Core Areas of Responsibility Process design & implementation • Lead the design & successful implementation of solutions that are sustainable and efficient into our operational processes. Build longevity & durability into our operations. • Design of new processes including conducting process mapping, requirement gathering, stakeholder interviews, and proposals for new, edited, or deleted processes. • Oversee the build of the process, led by the Operational Excellence Associate, meets the success criteria you’ve laid out for the workflow or process. Team leadership • Lead a small team to support them in achieving performance goals • Develop your team member(s) and facilitate regular career & development conversations, coaching sessions, and annual performance reviews. • Maintain an inclusive and psychologically safe environment where team members feel comfortable giving and receiving feedback, communicating openly, and collaborating closely Strategy development & execution • Create & hone a functional strategy for how your team identifies, prioritizes, and implements their work • Identify and evaluate success metrics for your team’s work • Collaborate with Product Development to align on priorities and determine where to apply tooling, process redesign, or both. Key areas of impact: Within first 90 days: • Onboard onto our systems, document existing processes, and generate proposals for top 1-2 areas to focus on improving efficiency. • Define & use a framework for approaching process improvement; do first evaluation of this framework & identify opportunities for continuous improvement Within first year, you’ll: • Successfully launch 5-10 process improvements with clearly defined impact on scaling blockers • Define & share a strategy for identification & prioritization of key areas for your team to work on • Create & share a consistent strategy for your team’s approach to building new processes to unblock scaling, which might include defining & operating under industry best practices (like Lean Six Sigma) • Establish a strong partnership with Product Development to enable us to systematically identify, review, and tackle key areas that are blockers to scale We’re looking for someone who: • Has experience in building new systems for improving operational excellence at scale • Can use data to drive decisions & perform root cause analysis • Has experience managing a team of individual contributors • Can prioritize responsibilities with various stakeholders and cross-functional partners • Will collaborate effectively with cross-functional partners to conduct root cause analysis, identify opportunities, and implement solutions. • Navigates ambiguity effectively & can can prioritize across various stakeholders • Uses data to drive decisions, develop insights, & assess success • (nice to have) Lean Six Sigma certification • (nice to have) Has experience working in mental health or healthcare Compensation & Benefits The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $111,900 and $131,600. The full salary range for this full-time, exempt role is $111,900 - $151,300. Additional perks and benefits: • Equity in a high-growth start-up • Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day • Comprehensive medical, dental, and vision coverage • 401(k) Retirement savings options • One-time $200 Work from Home reimbursement • Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals • Annual $500 subsidized company contribution to your healthcare FSA or HSA • Paid parental leave Outreach Notice to Applicants We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward. All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Support scaling operations through data reporting, forecasting, and modeling to optimize supply and demand across markets. | Requires 4+ years in analytical roles with strong skills in Excel, business intuition, and experience in forecasting and data visualization; experience with SQL and Looker is ideal but not mandatory. | Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2023 San Francisco Business Times Bay Area Best Places to Work. Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role. About the role As an Operations Analyst on our Operations team, you will support Operations, Clinical Talent Acquisition, and Clinical in making data-informed decisions about supply and demand. This role is pivotal in ensuring we scale efficiently and effectively as we grow into new markets and service lines. This individual will be responsible for providing key stakeholders (including Finance and Growth) with operations data, analysis, forecasting, model builds and enhancement, and business insights related to needs in new markets. You'll be responsible for developing improved Ops Reporting (including forecasting, KPI reporting, and understanding historical trends), building various supply and demand models, managing the data infrastructure with the data team, and managing cross-functional reporting. Core Areas of Responsibility Scalable Reporting & Infrastructure (50%) Partner with the data team to scope, design, and build a comprehensive data and reporting ecosystem that enables us to monitor and respond to trends across 20+ markets Define, implement, and analyze standardized KPIs that allow for "apples-to-apples" comparisons across disparate regions Develop and maintain forecasting models to predict start volume and hiring velocity that inform broader business decisions Partner with cross-functional teams on data and reporting Supply & Demand Modeling (30%) Develop and maintain sophisticated supply vs. demand models to ensure clinician hiring (supply) aligns with projected patient volume (demand) across markets Refine assumptions by conducting monthly "forecast vs. actuals" audits; use historical trends to improve model assumptions (e.g., offer acceptance rates, clinician ramp-up time, and patient churn) and increase forecast accuracy Stakeholder Engagement & Partnership (20%) Communicate data cross-functionally, including historical performance trends and forecasted future volume to inform business strategy Contribute to the semi-annual planning process by providing insights and fulfilling data requests related to annual hiring volume forecasts, historical performance trends, and recruiter hiring plans Generate ad hoc reports and dashboards for key stakeholders Identify bottlenecks using data and partnering with to propose solutions to optimize the end-to-end recruitment lifecycle Impact and Success Indicators Where you’ll make an impact in the first 90 days: Develop a deep understanding of Two Chairs processes and build reporting dashboards to understand key trends in new markets Help chart the path for how Two Chairs maintains high growth over the next three years, including evaluation of new markets and service lines Where you’ll make an impact in the first year: Develop a suite of dashboards to diagnose changes potential capacity bottlenecks across the system Enable scalable processes and monitoring to identify supply and demand levers You’ll be successful if you have: 4+ years of relevant work experience in an analytical role, preferably in banking, management consulting, finance, tech operations, or other highly analytical role Proven analytics experience, forecasting, SQL, Looker, and analytics experience ideal but not required Excellent Excel skills, strong business intuition, and the capability to identify and synthesize insights from quantitative analysis Intellectual curiosity, self-motivation, and an investigative instinct to understand the why behind data trends Ability to work independently and collaboratively in a fast-paced environment while managing competing demands Compensation & Benefits The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $98,900 and $116,400. The full salary range for this full-time, exempt role is $98,900 - $133,900. Additional perks and benefits: Equity in a high-growth start-up Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day Comprehensive medical, dental, and vision coverage 401(k) Retirement savings options One-time $200 Work from Home reimbursement Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals Annual $500 subsidized company contribution to your healthcare FSA or HSA Paid parental leave Outreach Notice to Applicants We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward. All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Designing and implementing scalable operational processes, leading a team, and collaborating across functions to improve efficiency and scalability. | Experience in building operational systems at scale, managing teams, using data for decision-making, and cross-functional collaboration; healthcare or mental health experience is a plus. | Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare. One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role. About the role As the Manager of Operational Excellence, you’ll drive the strategy & development of a new operations team focused on driving scalability. You’ll work closely with Product Development, Operations, Clinical Care, and many other teams across our business to identify, design & implement solutions that enable them to operate more efficiently and effectively. Core Areas of Responsibility Process design & implementation Lead the design & successful implementation of solutions that are sustainable and efficient into our operational processes. Build longevity & durability into our operations. Design of new processes including conducting process mapping, requirement gathering, stakeholder interviews, and proposals for new, edited, or deleted processes. Oversee the build of the process, led by the Operational Excellence Associate, meets the success criteria you’ve laid out for the workflow or process. Team leadership Lead a small team to support them in achieving performance goals Develop your team member(s) and facilitate regular career & development conversations, coaching sessions, and annual performance reviews. Maintain an inclusive and psychologically safe environment where team members feel comfortable giving and receiving feedback, communicating openly, and collaborating closely Strategy development & execution Create & hone a functional strategy for how your team identifies, prioritizes, and implements their work Identify and evaluate success metrics for your team’s work Collaborate with Product Development to align on priorities and determine where to apply tooling, process redesign, or both. Key areas of impact: Within first 90 days: Onboard onto our systems, document existing processes, and generate proposals for top 1-2 areas to focus on improving efficiency. Define & use a framework for approaching process improvement; do first evaluation of this framework & identify opportunities for continuous improvement Within first year, you’ll: Successfully launch 5-10 process improvements with clearly defined impact on scaling blockers Define & share a strategy for identification & prioritization of key areas for your team to work on Create & share a consistent strategy for your team’s approach to building new processes to unblock scaling, which might include defining & operating under industry best practices (like Lean Six Sigma) Establish a strong partnership with Product Development to enable us to systematically identify, review, and tackle key areas that are blockers to scale We’re looking for someone who: Has experience in building new systems for improving operational excellence at scale Can use data to drive decisions & perform root cause analysis Has experience managing a team of individual contributors Can prioritize responsibilities with various stakeholders and cross-functional partners Will collaborate effectively with cross-functional partners to conduct root cause analysis, identify opportunities, and implement solutions. Navigates ambiguity effectively & can can prioritize across various stakeholders Uses data to drive decisions, develop insights, & assess success (nice to have) Lean Six Sigma certification (nice to have) Has experience working in mental health or healthcare Compensation & Benefits The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $111,900 and $131,600. The full salary range for this full-time, exempt role is $111,900 - $151,300. Additional perks and benefits: Equity in a high-growth start-up Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day Comprehensive medical, dental, and vision coverage 401(k) Retirement savings options One-time $200 Work from Home reimbursement Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals Annual $500 subsidized company contribution to your healthcare FSA or HSA Paid parental leave Outreach Notice to Applicants We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward. All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.