Twist Bioscience

The Inside Sales Specialist is responsible for positioning and selling company products in a geographical region. Key responsibilities include lead generation, engaging customers, and collaborating with the sales team to achieve targets. | Candidates should have 3-5 years of inside sales experience in the biotech or life sciences industry and a bachelor's degree in a related field. Strong analytical skills and the ability to work in a fast-paced environment are essential. | This Inside Sales Specialist is responsible for successfully positioning and selling company products professionally and creatively in a given geographical region. The job involves a significant knowledge in lead generation through Campaigns and events through expert level workflow experience. The other key responsibility is engaging and qualifying new and existing customers by positioning Twist’s products in order to provide solutions to their projects and business needs. This is accomplished by partnering closely with other internal and field-based members of the sales team that are in pursuit of common sales goals. The role is exciting and challenging as you have the opportunity to work with top academic institutions, research centers, and business organizations around the world utilizing your knowledge and experience. What You’ll Be Doing: Job performance will involve a variety of activities including: Develop strong rapport with the Sales team Identify and develop leads Develop Inbound Leads Prospect Outbound Leads Partner with field sales organization - Develop a joint plan and strategy to meet or exceed targets Route qualified opportunities to the appropriate sales executives for further development and closure Focus on strategic opportunities that can drive business in the long- and short-term (Retargeting, Dormant accounts) Contact leads to convert to revenue or hand off to Field Sales Organization Close Sales and Achieve Quarterly Targets Attend Customer Meetings, Conferences, Tradeshows What You’ll Bring to the Team 3-5 years of inside sales experience within the biotech or life sciences industry Bachelor’s degree in Biology, Molecular Biology, Genetics or other related field Excels in a fast-paced, ambiguous, and changing landscape Strong attention to detail Work with Salesforce.com or other CRM Ability to travel up to 20% Solid analytical skills Ability to work cross-functionally to drive orders Infectious “get it done” attitude About Twist Bioscience Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA. At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers. Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law. The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations. San Francisco Bay Area Pay Range $75,000—$90,000 USD

The Customer Success Specialist will provide strategic support to customers, assisting them through onboarding and ensuring long-term satisfaction. This role involves collaborating with the sales team and managing customer inquiries and relationships. | Candidates should have 2-4 years of experience in sales, account management, or customer success, along with strong organizational and communication skills. A bachelor's degree in a relevant field is preferred. | We are seeking a proactive and detail-oriented Customer Success Specialist to join our dynamic customer success team. In this role, you will provide strategic support to customers, helping them through the onboarding process, offering training and assistance, and fostering long-term success. The ideal candidate will be a strong communicator, skilled at building relationships, and committed to delivering exceptional service. What You’ll Be Doing Strategic Account Support: Assist the sales team with administrative tasks such as data entry, document management, and record organization. Collaborate with the sales team to provide white-glove service and ensure a high level of customer satisfaction. Respond promptly and professionally to customer and internal team inquiries. Work with the sales team to create accurate and tailored quotations for prospects, maintaining a database of standard pricing and product information. Relationship Building: Foster strong, positive relationships with clients to ensure they feel valued and supported. Serve as a primary point of contact for clients, handling inquiries, resolving issues, and providing product/service information. Monitor customer health and assist with onboarding to ensure long-term satisfaction. Dashboards, Reporting, and Post-Order Management: Create, implement, and maintain reports and dashboards for both internal sales teams and external customers. Keep internal dashboards updated and inform departments when action is needed. Stay informed about the status of key and strategic account orders in the production pipeline, proactively providing updates to stakeholders. Communication and Collaboration: Collaborate effectively with the sales team to support their objectives. Work closely with cross-functional teams, such as Global Logistics, Commercial Operations, and Global Support, to ensure a seamless customer experience. Manage cross-functional initiatives, acting as a liaison between sales and other departments to identify gaps and drive process improvements. Customer Relationship Management (CRM): Use CRM software to manage client and prospect information, document interactions, and track the sales pipeline. Assist in generating reports and analyzing sales performance data to identify trends. Support ad hoc projects, including configuring contracts for discount pricing. What You’ll Bring to the Team Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Proficiency with office software (e.g., Microsoft Office Suite). Familiarity with CRM software is a plus. Self-motivated with the ability to work both independently and as part of a team. A proactive and resourceful approach to problem-solving. 2-4 years of experience in sales, account management, customer success, or client relations. Preferred Qualifications Bachelor's degree in a relevant field (e.g., Science). About Twist Bioscience Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA. At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers. Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

Drive revenue growth and accurate forecasting for Twist Bioscience gene synthesis products, manage key customer relationships, provide market and customer feedback, and ensure compliance with regulatory standards. | 3-5+ years selling life science reagents with technical knowledge of synthetic biology, experience with Salesforce.com, strong communication and strategic sales skills, and a bachelor's degree in biology or related field. | The Account Manager is responsible for delivering revenue and driving growth in their territory for Twist Bioscience gene synthesis products. (S)he is accountable for delivering accurate revenue forecasts throughout the fiscal year, enabling the executive team to monitor business performance and drive decision making. (S)he is required to maintain knowledge of competitor products and their commercial strategies, identifying, and escalating their activities in a time bound manner. (S)he is also accountable for providing customer feedback on Twist Bioscience products in addition to identifying unmet customer needs that will enable the development of new and innovative products. What You’ll Be Doing Job performance will involve a variety of activities including: Attain quarterly and annual revenue targets established from annual commission plans. Deliver accurate and timely forecasts for their territory. Develop and manage key relationships with new and existing customers at multiple organizational levels. Develop contingency and risk mitigation plans for their region as necessary. Develop and execute supply agreements to support new and existing business. Work collaboratively with operations to minimize time to revenue. Maintain CRM database with up-to-date information Represent the company at relevant trade shows. Maintain and raise awareness of the competitive landscape, provide customer feedback, and introduce new product ideas to internal partners. Follow regulatory and ISO 13485 requirements Additional duties as assigned. What You’ll Bring to the Team EXPERIENCE: Proven track record of delivering financial targets on a quarterly and annual basis At least 3-5+ years of experience of selling life science reagents and solutions. Knowledge of synthetic biology products and markets preferred. Experience with a custom or made to order business a big plus Businesses to business experience preferred, in particular, selling to pharma, chemical and/or Agbio organizations. Demonstrated technical knowledge of synthetic biology applications utilizing synthetic genes, pathways and organisms a necessity. A background in technical sales and support or product management is preferred. Application of Salesforce.com a prerequisite. KEY ATTRIBUTES: Demonstrated drive, determination and self-motivation resulting in consistent achievement of financial results. Demonstrated scientific problem-solving skills. Demonstrated technical depth in synthetic biology applications and workflows. Positive external and internal relationship management skills. Ability to participate with others as a member of the team to ensure that demanding and difficult projects are handled smoothly and cooperatively. Strong communication and presentation skills. Proven ability to thrive in a start-up/ change oriented environment. Proven coaching, mentoring, team building and leadership skills. Proven as a strategic thinker, backed up by a track record of tactical execution. EDUCATION: Bachelor's degree (B.A./B. S) from four-year college or university preferred in Biology or similar field. About Twist Bioscience Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA. At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers. Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law. The base cash compensation for this New York-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations. New York Metropolitan Area Pay Range $110,000—$140,000 USD

The NGS Sales Specialist is responsible for delivering revenue and driving growth for Twist Bioscience sequencing products in their territory. They must maintain accurate revenue forecasts and provide customer feedback to identify unmet needs for product development. | Candidates should have 3-5+ years of experience in selling life science reagents, with a focus on next generation sequencing products. A bachelor's degree in Biology or a related field is preferred, along with strong technical knowledge and sales skills. | The Next Generation Sequencing Sales Specialist is responsible for delivering revenue and driving growth in their territory for Twist Bioscience sequencing products. (S)he is accountable for delivering accurate revenue forecasts throughout the fiscal year, enabling the executive team to monitor business performance and drive decision making. (S)he is required to maintain knowledge of competitor products and their commercial strategies, identifying and escalating their activities in a time bound manner. (S)he is also accountable for providing customer feedback on Twist Bioscience products in addition to identifying unmet customer needs that will enable the development of new and innovative products. What You'll Be Doing: Attain quarterly and annual revenue targets established from annual commission plans. Deliver accurate and timely forecasts for their territory. Develop and manage key relationships with new and existing customers at multiple organizational levels. Develop contingency and risk mitigation plans for their region as necessary. Develop and execute supply agreements to support new and existing business. Work collaboratively with product management, R&D and operations to minimize time to revenue. Maintain CRM database with up to date information Represent the company at relevant tradeshows. Maintain and raise awareness of the competitive landscape, provide customer feedback and introduce new product ideas to internal partners. Additional duties as assigned. What You'll Bring to the Team: Proven track record of delivering financial targets on a quarterly and annual basis 3-5+ years of experience of selling life science reagents and solutions. Experience selling next generation sequencing target enrichment products essential. Demonstrated technical knowledge of Next Generation Sequencing applications a necessity. A background in technical sales and support or field applications is preferred. Application of Salesforce.com is preferred. KEY ATTRIBUTES Demonstrated drive determination and self-motivation resulting in consistent achievement of financial results. Demonstrated scientific problem solving skills. Demonstrated technical depth in synthetic biology applications and workflows. Excellent customer consultative selling skills. Positive external and internal relationship management skills. Ability to participate with others as a member of the team to ensure that demanding and difficult projects are handled smoothly and cooperatively. Strong communication and presentation skills. Proven ability to thrive in a start-up/ change oriented environment. Proven coaching, mentoring, team-building and leadership skills. Proven as a strategic thinker, backed up by a track record of tactical execution. EDUCATION: Bachelor's degree (B.A./B.S) from four year College or university preferred in Biology or similar field. About Twist Bioscience Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA. At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers. Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

The NGS Sales Specialist is responsible for delivering revenue and driving growth for Twist Bioscience sequencing products in their territory. They must maintain accurate revenue forecasts and manage key relationships with customers while providing feedback for product development. | Candidates should have 3-5+ years of experience in selling life science reagents, with a focus on next generation sequencing products. A bachelor's degree in Biology or a related field is preferred, along with demonstrated technical knowledge and sales skills. | The Next Generation Sequencing Sales Specialist is responsible for delivering revenue and driving growth in their territory for Twist Bioscience sequencing products. (S)he is accountable for delivering accurate revenue forecasts throughout the fiscal year, enabling the executive team to monitor business performance and drive decision making. (S)he is required to maintain knowledge of competitor products and their commercial strategies, identifying and escalating their activities in a time bound manner. (S)he is also accountable for providing customer feedback on Twist Bioscience products in addition to identifying unmet customer needs that will enable the development of new and innovative products. What You'll Be Doing: Attain quarterly and annual revenue targets established from annual commission plans. Deliver accurate and timely forecasts for their territory. Develop and manage key relationships with new and existing customers at multiple organizational levels. Develop contingency and risk mitigation plans for their region as necessary. Develop and execute supply agreements to support new and existing business. Work collaboratively with product management, R&D and operations to minimize time to revenue. Maintain CRM database with up to date information Represent the company at relevant tradeshows. Maintain and raise awareness of the competitive landscape, provide customer feedback and introduce new product ideas to internal partners. Additional duties as assigned. What You'll Bring to the Team: Proven track record of delivering financial targets on a quarterly and annual basis 3-5+ years of experience of selling life science reagents and solutions. Experience selling next generation sequencing target enrichment products essential. Demonstrated technical knowledge of Next Generation Sequencing applications a necessity. A background in technical sales and support or field applications is preferred. Application of Salesforce.com is preferred. KEY ATTRIBUTES Demonstrated drive determination and self-motivation resulting in consistent achievement of financial results. Demonstrated scientific problem solving skills. Demonstrated technical depth in synthetic biology applications and workflows. Excellent customer consultative selling skills. Positive external and internal relationship management skills. Ability to participate with others as a member of the team to ensure that demanding and difficult projects are handled smoothly and cooperatively. Strong communication and presentation skills. Proven ability to thrive in a start-up/ change oriented environment. Proven coaching, mentoring, team-building and leadership skills. Proven as a strategic thinker, backed up by a track record of tactical execution. EDUCATION: Bachelor's degree (B.A./B.S) from four year College or university preferred in Biology or similar field. About Twist Bioscience Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA. At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers. Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.