Twin Health

Shape Medicare Advantage strategy, product roadmap, and member experience while partnering with cross-functional leaders and representing the company in the industry. | Requires 10+ years in Medicare Advantage, managed care, or related healthcare roles, with deep knowledge of MA markets and the ability to turn regulatory and member needs into product and operational strategy. | Twin Health  At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.  We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here  Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity We are looking for a Director, Medicare Advantage Strategy to bring deep Medicare Advantage expertise to Twin as we build and scale our offering for MA members and health plan partners. This person will be Twin's internal expert on the Medicare Advantage population, ecosystem, and market. You will help us deeply understand MA members—their needs, behaviors, barriers, care experiences, and expectations—and translate that expertise into better product, clinical, operational, and commercial decisions. You will partner closely with Product, Clinical, Operations, Commercial, Marketing, and executive leadership to help shape Twin's Medicare Advantage strategy and member experience. You will bring an informed perspective on what works, what doesn't, what health plans expect, and where the market is headed—helping Twin anticipate needs and opportunities rather than simply reacting to them. This is an ideal role for someone who has spent significant time in Medicare Advantage and wants to use that expertise to help build a differentiated, technology- and AI-enabled model of metabolic care for the Medicare population. You will also serve as an external voice for Twin on Medicare Advantage, representing the company with customers, partners, industry groups, panels, and conferences. Candidates may be considered for multiple open roles across Twin Health throughout the review and interview process as our teams identify matching opportunities. Responsibilities  * Serve as Twin's subject matter expert on Medicare Advantage, bringing deep knowledge of MA members, health plans, care models, market dynamics, and industry best practices. * Develop a deep, continuously evolving understanding of the MA member, including health needs, motivations, technology comfort, accessibility needs, care-seeking behaviors, social needs, engagement barriers, and expectations of their health plan and care providers. * Advise Product, Design, Clinical, and Operations teams on how Twin's member experience and care model should evolve for the Medicare population. * Partner with the Medicare Advantage Product Lead to shape the end-to-end MA member journey, identify gaps and opportunities, and pressure-test product strategy and roadmap decisions. * Help Twin look around corners by monitoring changes in the MA market, CMS policy, health plan priorities, competitive offerings, emerging care models, and member expectations—and translating those changes into implications for Twin. * Bring expertise across key MA domains including member experience, Stars and quality, CAHPS, supplemental benefits, care management, health equity, risk adjustment, utilization, retention, and plan economics—and understand how these areas interact with Twin's offering. * Partner with Commercial and Product Marketing to understand health plan priorities, strengthen Twin's MA value proposition, support strategic customer conversations, and inform positioning and competitive differentiation. * Build and maintain Twin's internal MA knowledge base, educating teams and leadership on the Medicare Advantage ecosystem, member population, terminology, incentives, and emerging trends. * Establish relationships with external experts, health plans, industry organizations, and other stakeholders to keep Twin connected to evolving MA practices and perspectives. * Represent Twin externally as a Medicare Advantage thought leader through customer conversations, industry panels, conferences, webinars, and other forums. * Help identify new opportunities for Twin within Medicare Advantage, including populations, partnerships, capabilities, and care models where Twin can create differentiated member and plan value. * Other duties as assigned. Qualifications  * Deep Medicare Advantage Experience: 10+ years of experience in Medicare Advantage, Medicare, managed care, or closely related healthcare roles, with significant direct exposure to MA. * Member & Market Expertise: Deep understanding of the Medicare population and the practical realities of engaging and caring for older adults and other Medicare beneficiaries. * Health Plan Expertise: Strong understanding of how Medicare Advantage plans operate, make decisions, measure performance, and evaluate partners and solutions. * Broad MA Knowledge: Working expertise across multiple dimensions of Medicare Advantage, such as Stars, CAHPS/member experience, clinical programs, care management, supplemental benefits, risk adjustment, health equity, retention, and regulatory requirements. * Builder's Mindset: Comfortable moving beyond explaining how Medicare Advantage works to helping design what a better Medicare experience should look like. * Executive Presence: Strong communicator who can represent Twin credibly with senior health plan leaders, customers, partners, industry experts, and external audiences. * Thought Leadership: Experience presenting to executive audiences and ideally speaking at industry events, panels, conferences, webinars, or other external forums. * This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits  The compensation range for this position is $215,000 - $245,000 annually.  Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin * A competitive compensation package in line with leading technology companies * A remote and accomplished global team * Opportunity for equity participation  * Unlimited vacation with manager approval * 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents * 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options * 401k retirement savings plan Salary range for US jobs US Salary Range $215,000—$245,000 USD We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com [http://twinhealth.com/] email address. We will never ask you to complete a text interview or request financial details during the interview process.

Build and scale partner data pipelines and integrations while working with cross-functional teams to ensure data quality, security, and reliability. | Requires a bachelor's degree in Computer Science or a related field, at least seven years as a senior data engineer, and proficiency in Python, SQL, and integration tools; healthcare informatics is preferred. | Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity We are looking for a Senior Engineer to join our Partner Integrations team, where you'll play a key role in building and scaling our partner integration platform, enabling reliable data integration and onboarding across Twin's partner ecosystem. This role sits at the intersection of healthcare and advanced technology, collaborating with our onshore team, product managers, and cross-functional partners to deliver sustainable, high-quality data integrations. Responsibilities Build Data pipelines to support data integration and transformation processes with tools including Python, DBT, Workato, Rivery, and Snowflake Build scalable and efficient systems capable of handling large datasets and complex processing. Ensure data quality, consistency, and security throughout the data integration process Ensure high performance and reliability through scalable architecture and best practices. Integrate with third-party systems to expand capabilities. Troubleshoot and resolve technical issues related to data pipelines and integration Develop and implement data validation and monitoring strategies to ensure ongoing data integrity Collaborate with onshore team to understand data requirements and provide technical guidance to align with Twin's standard operating procedures Involve in scheduled operations to help audits, support the onshore team. Work closely with internal teams to deliver sustainable data integrations Create and maintain technical documentation, including integration specifications, data flow diagrams, and data dictionaries Contribute to the continuous improvement of data integration processes and methodologies Other duties as assigned Qualifications Bachelor's degree in Computer Science or a related field (Master's preferred) 7+ years of experience working as a senior data engineer Proficiency in Python, developing high-scale solutions and platforms Strong experience with SQL and NoSQL databases, data pipelines, ETL tools, and microservices architecture Excellent verbal and written communication skills Preference for candidates with healthcare informatics experience and an understanding of health plan operations Familiarity with healthcare claims billing and data interoperability standards such as EDI X12, HL7v2/3, and FHIR is a plus Experience supporting consumer-facing products with backend data systems UI experience This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits The compensation range for this position is $145,000 - $160,000 annually. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies A remote and accomplished global team Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan Salary range for US jobs US Salary Range $145,000—$160,000 USD We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.

Build and maintain strategic relationships with executive and clinical stakeholders to drive program adoption and manage client renewal lifecycle. | 8+ years in client-facing healthcare roles with strong analytical, communication, and executive influencing skills. | Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity We are seeking a Principal Manager, Client Growth & Success who thrives in a fast-paced environment and is passionate about building strategic partnerships with complex healthcare organizations. This role is ideal for someone who is energized by partnering with clients, driving measurable outcomes, and creating value for clients, providers, and members. This position will primarily support integrated healthcare delivery organizations, requiring the ability to navigate complex clinical, operational, and executive stakeholder groups while serving as a trusted strategic advisor. Success in this role requires strong relationship management, consultative problem-solving, and the ability to align cross-functional teams around client goals to maximize program adoption, outcomes, and long-term partnership success. The ideal candidate is highly organized, resourceful, and customer-obsessed. You are a strategic thinker who is equally comfortable rolling up your sleeves to solve problems, navigating ambiguity, motivated by impact, and naturally collaborative. Responsibilities Deliver Exceptional Client Value Build and maintain trusted, strategic relationships with executive, clinical, and operational stakeholders to ensure alignment with organizational priorities, KPIs, and long-term success. Navigate complex integrated healthcare organizations, including integrated delivery networks, provider-led organizations, and integrated payer-provider systems and align internally divergent stakeholder priorities within those organizations. Develop deep expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies to serve as a high-impact strategic consultant for each client. Provide data-driven, consultative recommendations to improve program adoption, member engagement, clinical outcomes, and overall client satisfaction. Prepare and deliver compelling executive business reviews, ROI analyses, and strategic recommendations tailored to each client's organizational goals. Proactively monitor client health, identifying risks and developing mitigation strategies to improve satisfaction, adoption, retention, and long-term partnership success. Drive momentum and decision-making with clients who default to caution or delay, without damaging the relationship — proactively bringing recommendations and next steps rather than waiting for the client to initiate. Influence adoption across multidisciplinary stakeholder groups by aligning clinical, operational, financial, and member experience objectives. Turn high-performing clients into brand advocates through success stories, testimonials, case studies, and reference opportunities. Drive Adoption & Engagement Develop and execute strategies that maximize program adoption, provider engagement, and member participation to achieve meaningful, measurable outcomes. Leverage data and performance insights to identify opportunities for optimization and continuous improvement. Collaborate with Marketing to develop compelling client success stories, case studies, and referenceable proof points. Support and lead client events, webinars, and strategic initiatives that strengthen engagement and partnership value. Grow Revenue & Renewals Own and manage the full client renewal lifecycle for your portfolio, ensuring successful renewals and long-term client retention. Identify and secure expansion and upsell opportunities by aligning Twin Health solutions with evolving client priorities. Surface and communicate renewal or expansion risks early while partnering cross-functionally to develop and execute mitigation plans. Lead Cross-Functional Collaboration Serve as the strategic point of contact for complex enterprise partnerships, coordinating across Implementation, Clinical, Product, Analytics, Marketing, and Business Development to deliver an exceptional client experience. Partner closely with client clinical, operational, and executive leaders to identify opportunities for workflow optimization, operational improvements, and strategic growth. Partner with Member Marketing to develop promotional strategies and engagement toolkits that drive adoption and measurable program impact. Demonstrate ownership and accountability by proactively solving problems, operating with urgency, and leading through influence to meet client and business objectives. Other duties as assigned Qualifications 8+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare. Experience supporting integrated delivery networks (IDNs), health systems, integrated payer-provider organizations (pay-viders), value-based care organizations, or other complex healthcare enterprises is strongly preferred. Proven track record of building strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value. Experience managing highly matrixed enterprise organizations with multiple executive, clinical, operational, and technical stakeholders. Strong understanding of healthcare delivery models, clinical operations, population health, and value-based care principles. Exceptional relationship-building, communication, presentation, and executive influencing skills. Strong analytical, strategic thinking, and problem-solving abilities with the ability to translate data into actionable recommendations. Demonstrated ability to influence without direct authority and successfully lead cross-functional initiatives across diverse stakeholder groups. Highly organized with exceptional attention to detail, accountability, and follow-through. Comfortable navigating ambiguity while balancing multiple priorities in a fast-paced, evolving environment. A collaborative mindset and passion for delivering measurable client outcomes. Willingness and ability to travel as needed. Experience navigating client relationships within unionized or collective-bargaining environments is a plus. Experience scaling clinical or provider training programs during periods of growth or expansion preferred. This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits The compensation range for this position is $150,000 - $175,000 annually. This position is bonus eligible. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies A remote and accomplished global team Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan Salary range for US jobs US Salary Range $150,000—$175,000 USD We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.

Develop and maintain backend services and scalable integrations with healthcare systems using Java and Spring Boot. | Bachelor's degree and 5+ years software engineering experience with proficiency in Java, Spring Boot, and API development. | Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity We are looking for a Senior Backend Engineer to join our team and play a key role in developing integrations with third-party scheduling systems, and clinical tools to support our clinical operations teams. This is an exciting opportunity to work at the intersection of healthcare, backend engineering, and system integrations, collaborating closely with backend, mobile, and AI engineers, as well as clinical operations teams to streamline workflows and enhance member experience. Responsibilities Develop, optimize, and maintain backend services using Spring Boot, REST APIs, and SQL databases. Architect and build scalable integrations with third-party systems (scheduling software, EMRs, and other healthcare tools) to improve operational efficiency. Develop AI-powered tools and AI agents that streamline decision-making, automate administrative tasks, and improve clinical workflows. Ensure reliability, security, and scalability in integrations, considering compliance requirements such as HIPAA. Implement event-driven architectures for seamless real-time communication across systems. Develop and maintain automated unit and integration tests to uphold code quality. Monitor and optimize system performance to handle rapid growth and high transaction volumes. Collaborate with cross-functional teams to understand requirements and improve integration performance. Take on additional responsibilities as needed, including on-call rotations. Regular travel to our Menlo Park headquarters for planning workshops and team collaboration sessions. Other duties as assigned. Qualifications Bachelor’s degree in Computer Science or a STEM-related field (Master’s preferred). 5+ years of experience in software engineering. Proficiency in Java and experience developing microservices using Spring Boot. Strong understanding of API design and development, including RESTful services, authentication (OAuth, JWT), and third-party API integrations. Hands-on experience with SQL databases (PostgreSQL, MySQL) and query optimization. Experience integrating with third-party systems, particularly healthcare-related tools. Excellent communication skills, both verbal and written. Experience in healthcare, biosensors, or related fields is a plus but not required. Experience in developing AI agents is a plus. This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits The compensation range for this position is $175,000 - $195,000 annually. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies A remote and accomplished global team Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan Salary range for US jobs US Salary Range $175,000—$195,000 USD We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.

Own client success, retention, and growth for employer clients within health plan partnerships, acting as strategic advisor and coordinating internal teams. | 6+ years in client success, account management, or benefits consulting, preferably in healthcare or digital health, with strong analytical and communication skills. | Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity We are seeking a Senior Manager, Client Growth & Success to own the ongoing success of a portfolio of employer clients accessing Twin Health through our strategic health plan partnerships. You'll report to the AVP of Client Success - Health Plans and serve as the primary strategic advisor to your clients — driving engagement, satisfaction, program performance, retention, and growth across your book. You'll manage a portfolio of approximately 5-10 strategic employer clients representing, with significant opportunity for expansion as the health plan channel grows. You will work closely with internal teams and health plan partners to coordinate implementation, marketing, reporting, program optimization, and issue resolution, while identifying opportunities to expand Twin's impact within existing employer populations through adoption, additional programs, and renewals. The ideal candidate is a strategic thinker who is also a hands-on operator — highly organized, resourceful, client-focused, and comfortable navigating multiple stakeholders in a fast-paced environment. You're motivated by measurable results and skilled at bringing internal and external teams together around shared goals. Responsibilities Deliver Exceptional Client Value Build and maintain trusted, strategic relationships with employer clients and key stakeholders, including benefits leaders, consultants, and health plan partners. Develop deep expertise in Twin Health’s programs, clinical operations, implementation processes, member marketing strategies, and health plan delivery model to effectively advise clients. Navigate complex employer and health plan stakeholder environments to drive client success within the structure of a strategic health plan partnership. Use program, engagement, and outcomes data to provide consultative recommendations that improve performance, member engagement, and overall client satisfaction. Prepare and deliver compelling client reporting, performance discussions, and business reviews tailored to each client’s strategic objectives. Proactively monitor client health, identifying and mitigating risks to satisfaction, engagement, performance, and retention. Drive Adoption & Engagement Develop and execute strategies to maximize program awareness, adoption, and member engagement across your employer portfolio. Partner closely with Member Marketing to develop and execute promotional strategies aligned with employer populations and health plan requirements. Support client events, webinars, open enrollment activities, benefit fairs, and other initiatives when appropriate to drive awareness and engagement. Identify successful client strategies and help scale best practices across the broader portfolio. Grow Revenue & Renewals Own and manage the client renewal lifecycle for your portfolio, ensuring strong positioning, proactive planning, and successful renewals. Develop a clear understanding of each client’s benefit strategy, priorities, and decision-making process to identify opportunities for growth. Identify opportunities to expand Twin’s impact through additional eligible populations, programs, and solutions. Surface renewal and expansion risks early and partner cross-functionally to develop mitigation strategies. Deliver against portfolio retention and expansion targets, with accountability for renewal rate and upsell performance in your book of business. Lead Cross-Functional Collaboration Lead client escalations and drive resolution by coordinating with Implementation, Clinical, Product, Engineering, Marketing, Operations, and other internal teams. Partner closely with the team managing the strategic health plan relationship to ensure employer-level activities align with broader partnership objectives and commitments. Represent employer feedback internally, identifying trends and opportunities to improve the overall health plan channel and client experience. Operate with ownership, urgency, and strong follow-through, taking initiative to solve problems and deliver on client commitments. Other duties as assigned Qualifications 6+ years of experience in client success, account management, benefits consulting, or another customer-facing role, ideally within healthcare, digital health, employee benefits, or a services-driven organization. Experience managing employer clients or employer relationships delivered through a health plan, benefits consultant, or other channel partnership strongly preferred. Strong understanding of employer benefits and/or health plan environments, including how healthcare solutions are implemented, communicated, and evaluated by employer clients. Proven ability to navigate complex, multi-stakeholder environments, build trusted relationships, and drive client engagement, retention, and growth. Exceptional communication, presentation, and storytelling skills, with the ability to establish credibility with client stakeholders and translate complex information into clear, compelling messages. Strong analytical and problem-solving abilities, with the ability to translate data into actionable client recommendations. Highly organized, resourceful, and comfortable operating independently in a fast-paced environment, with strong attention to detail, prioritization, ownership, and follow-through. Collaborative and effective at influencing cross-functional teams without direct authority. Willingness and ability to travel as needed (estimated up to 25%). Experience with CRM systems such as Salesforce and familiarity with client reporting or business review tools preferred. This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits The compensation range for this position is $130,000 - $145,000 annually. This position is bonus eligible. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies A remote and accomplished global team Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan Salary range for US jobs US Salary Range $95,000—$105,000 USD We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.