Twin Health

Design, develop, test, deploy, maintain and improve mobile fitness and wellness apps integrating health sensors, mentor engineers, and ensure high product quality. | 3+ years Android development with Kotlin, experience integrating health sensors, local database design with SQLite, and willingness to learn Flutter, Dart, Python, AWS, and AI. | Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity We are a consumer tech company, and at the heart of our technology and innovation is mobile and IoT. We are always looking for software engineers who are passionate about creating delightful mobile experiences, and open to learning new technologies and taking on technical challenges. As a senior software engineer, you will showcase your attention to detail, write and promote highly readable and scalable code, and share your knowledge and experience with the other technical staff. You are also someone we can rely on to tackle highly complex problems and bugs, and promote best practices along the way. This role will report to the engineering director.. Responsibilities Design, develop, test, deploy, maintain and improve software. Build best in class fitness and wellness mobile apps. Manage individual project priorities, deadlines, and deliverables. Focus on overall product quality and user experience. Take initiative and be responsible for technical solutions. Mentor and coach new engineering hires and other software engineers. Take on additional responsibilities as needed, including on-call rotations. Other duties as assigned Qualifications Bachelor’s degree in Computer Science or closely-related. Experience building Android apps that integrate health sensors (Continuous Glucose Monitors, smartwatches, BP monitors, smart scales, etc.) and deliver a seamless, user-friendly experience. 3+ years of Android software development experience. 3+ years writing software in Kotlin programming language. 1+ year of experience designing and implementing local databases using SQLite. Comfortable using AI coding assistants (e.g., Claude Code, Windsurf, ChatGPT). Preferred 1+ year of Flutter and Dart development experience. 1+ year of Python/AI development experience in AWS. 1+ year of iOS and Swift development experience. Experience in mobile software CI/CD, developing iOS Bluetooth/IoT solutions, iOS security. The successful candidate must be interested in and capable of learning new coding languages as required. Within 90 days, this position necessitates developing proficiency or mastery in Flutter, Dart, Python, AWS, and AI system design. This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits The compensation range for this position is $140,000-$150,000 annually. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies A remote and accomplished global team Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan

The AI Applications Engineer will design, develop, and deploy AI agents and tools to enhance clinical workflows and decision-making. They will collaborate with cross-functional teams to translate clinical needs into technical specifications and prototypes. | Candidates should have a bachelor's degree in Computer Science or a STEM-related field and at least 2 years of software engineering experience. Experience in developing AI-powered applications and familiarity with relevant technologies is also required. | Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity We are looking for an AI Applications Engineer to join our team and help shape the next generation of deeper activity experiences. This is an exciting opportunity to work at the intersection of backend engineering and AI, collaborating closely with backend, mobile, and AI engineers, as well as clinical teams, to build innovative solutions. Your work will empower members with personalized experiences that enhance engagement and support overall metabolic well-being. Responsibilities Contribute to the design, development, and deployment of AI agents and tools that streamline clinical decision-making and enhance clinical workflows. Explore and implement full-stack architecture for AI-agentic systems, from context engineering to API design and deployment. Develop and maintain robust, scalable backend services and integrations (using Python, Java Spring Boot, SQL) that serve as the foundation for our AI applications. Collaborate with cross-functional teams to help translate clinical and operational needs into technical specifications and prototypes. Follow best practices for developing reliable, secure, and scalable AI applications, ensuring all solutions meet compliance standards such as HIPAA. Monitor and optimize the performance of AI systems in production to handle growth and ensure a seamless user experience. Take on additional responsibilities as needed, including on-call rotations. Regular travel to our Mountain View headquarters for planning workshops and team collaboration sessions. Other duties as assigned Qualifications Bachelor’s degree in Computer Science or a STEM-related field. 2+ years of software engineering experience, with a foundation in building backend services. Demonstrated experience (professional or personal projects) in developing AI-powered applications using Large Language Models (LLMs) like GPT, Claude, or Gemini. Familiarity with prompt engineering, vector databases, and Retrieval-Augmented Generation (RAG). Proficiency in Java and/or Python and experience developing microservices. Experience with SQL databases (PostgreSQL, MySQL). Ability to work across disciplines, collaborating effectively with technical and non-technical stakeholders. Strong communication skills and a proactive approach to problem-solving. Experience in healthcare, biosensors, or related fields is a plus but not required. This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits The compensation range for this position is $145,000-$160,000 annually. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies A remote and accomplished global team Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan

Contribute to the design, development, and deployment of AI agents and tools that streamline clinical decision-making. Collaborate with cross-functional teams to translate clinical and operational needs into technical specifications and prototypes. | Bachelor’s degree in Computer Science or a STEM-related field is required, with a preference for a Master’s degree. Candidates should have 5+ years of software engineering experience and demonstrated experience in developing AI-powered applications. | Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity We are looking for an AI Applications Engineer to join our team and help shape the next generation of deeper activity experiences. This is an exciting opportunity to work at the intersection of backend engineering and AI, collaborating closely with backend, mobile, and AI engineers, as well as clinical teams, to build innovative solutions. Your work will empower members with personalized experiences that enhance engagement and support overall metabolic well-being. Responsibilities Contribute to the design, development, and deployment of AI agents and tools that streamline clinical decision-making and enhance clinical workflows. Explore and implement full-stack architecture for AI-agentic systems, from context engineering to API design and deployment. Develop and maintain robust, scalable backend services and integrations (using Python, Java Spring Boot, SQL) that serve as the foundation for our AI applications. Collaborate with cross-functional teams to help translate clinical and operational needs into technical specifications and prototypes. Follow best practices for developing reliable, secure, and scalable AI applications, ensuring all solutions meet compliance standards such as HIPAA. Monitor and optimize the performance of AI systems in production to handle growth and ensure a seamless user experience. Take on additional responsibilities as needed, including on-call rotations. Regular travel to our Mountain View headquarters for planning workshops and team collaboration sessions. Other duties as assigned Qualifications Bachelor’s degree in Computer Science or a STEM-related field (Master’s preferred). 5+ years of software engineering experience, with a strong foundation in building backend services. Demonstrated experience in developing and deploying AI-powered applications using Large Language Models (LLMs) like GPT, Claude, or Gemini. Strong practical knowledge of prompt engineering, vector databases, Retrieval-Augmented Generation (RAG), and other techniques for building reliable LLM-based systems. Proficiency in Java and/or Python and experience developing microservices. Hands-on experience with SQL databases (PostgreSQL, MySQL) and query optimization. Proven ability to work across disciplines, collaborating effectively with product, design, and non-technical stakeholders to build user-centric solutions. Excellent communication skills and a demonstrated ability to navigate ambiguity and drive projects from concept to completion. Experience in healthcare, biosensors, or related fields is a plus but not required. This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. Compensation and Benefits The compensation range for this position is $195,000-$210,000 annually. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies A remote and accomplished global team Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan

Drive test strategy and execution for AI-driven enrollment process, validate end-to-end user experiences across mobile and web apps, and leverage AI tools for test automation. | Senior QA experience with functional and end-to-end testing, technical ability to use AI testing tools, strong communication skills, and experience with consumer-facing mobile and web applications. | Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity We are looking for a Senior QA Engineer to join our team and play a key role in shaping our AI-driven Enrollment process, delivering highly optimized conversion outcomes for our Twin Members. This will entail validating end-to-end behavior of conversational AI agents (voice and text) as integrated into our Twin ecosystem (Member mobile app and Clinical web app). You will interact with your Product Management, Development, Design and MEA (Member Enrollment Advisor) peers to become an expert super-user - representing our Members with empathy and deep insight. Your input will be highly valued in terms of improving our user experience. Lastly, you will utilize AI solutions to efficiently and comprehensively develop test cases and automation coverage for your areas of responsibility. Responsibilities Drive test strategy, planning and execution to cover all aspects of the Twin Health Enrollment experience. This will include areas such as functionality, usability, performance, localization, 3rd-party integrations and reliability. Validate real-world end-to-end Member and Clinical conversion experiences (on both Production and Staging environments) across the Twin ecosystem of conversational agents, Member mobile app and Clinical web app. Collaborate with Developers, PM, UX designers and our MEA team to design, develop and release a world-class user experience for highly optimized enrollment outcomes. In this capacity you will act as a ‘super-user’ - representing our Members to meet their expectations for a 5-star experience. Fully leverage AI to assist your testing, utilizing AI QA agents to develop comprehensive test coverage and automated regression. In this capacity you will need to quickly adapt to novel AI-driven solutions to enable optimized feedback loops and rapid test cycles. Additional duties as assigned Qualifications A detail-oriented and user-focused mindset High empathy and passion for end users Past experience of assertive engagement across the design and successful delivery of high quality outcomes Proven functional and end-to-end QA skills Proven technical ability requisite to leveraging AI-driven testing tools and testing AI conversational interfaces Experience testing features and UI’s (mobile and web) for consumer-facing or other high-scale applications Experience testing complex systems Strong verbal and written communication skills This position is based in Mountain View, California Compensation and Benefits The compensation range for this position is $130,000-$140,000 annually. In addition, Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments. Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan

Drive the end-to-end lifecycle of AI products, from ideation to optimization. Collaborate cross-functionally to design AI-powered experiences for members and clinical teams. | Bachelor's or Master's degree in a related field is required, with 5+ years of industry experience in AI and Machine Learning. Experience with LLMs, Generative AI, and advanced techniques is preferred. | Twin Health At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. Working here Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with several companies, such as Blackstone, HCSC, RRD, Benjamin Moore, and many others. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world! Excited to join us and do your part in improving people’s health and happiness? Opportunity We are seeking a Senior AI Engineer to join our Core AI team of AI Engineers and Data Scientists to take our AI-driven product to the next level using the latest techniques in Gen AI, AI agents, and deep learning. This is powered by our Digital Twin AI, which combines Predictive and Generative AI to provide individualized insights and recommendations that improve the health of our members everyday. If you’re a hands-on AI Engineer who is excited to ship AI features used by members to fundamentally improve their health everyday, this is an excellent opportunity for you. Previous experience in healthcare is preferred, but not required. Responsibilities Drive the end-to-end lifecycle of AI products, from ideation and prototyping to development, deployment, and optimization Apply advanced techniques like advanced Prompt Engineering, conversational AI agents, deep learning, and personalized recommendations to create “N of 1” solutions that adapt to individual needs Build and improve ML models to drive behavior change to achieve sustained improvements in metabolic health for a diverse member base across diabetes, weight loss, etc. Influence product roadmap by deeply understanding member behavior and preferences through continuous data analysis Collaborate cross-functionally with our clinical, medical research, business analytics, and engineering teams to design end-to-end AI-powered experiences for our members and clinical teams and achieve metrics-driven impact Additional duties as assigned Qualifications Bachelor's or Master's degree in Computer Science, Statistics, or a related field; PhD a plus 5+ years of industry experience developing AI and Machine Learning systems in production. Experience building consumer facing features a plus Experience creating applications leveraging LLMs, Generative AI, advanced Prompt Engineering, RAG, and iterative AI evals. Experience building, deploying, and optimizing ML models using advanced techniques like deep learning neural networks Experience with Voice AI or specialized Language Models (VLMs, multi-modal, etc) would be a plus. Proficiency in programming with Python and complex analysis of large datasets using technologies like SQL, Snowflake, etc. This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. Compensation and Benefits The compensation range for this position is $200,000-$220,000 annually. In addition, Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments. Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan

Build and maintain relationships with consultants and brokers to drive revenue growth and renewals, collaborate with sales teams, and influence go-to-market strategies. | 6+ years in benefits consulting or consultant relations with proven sales collaboration, strong relationship-building skills, and willingness to travel. | Opportunity The Consultant Relations Account Executive will play a mission-critical role in driving early revenue growth and retaining the revenue that we have secured. Reporting directly to the VP of Consultant Relations, this person will be instrumental in building trusted relationships with national consultants and brokers, key local offices of our consultant partners, and shaping the go-to-market approach alongside leadership. This is a high-impact opportunity to influence the trajectory of the business from the ground up. Responsibilities • Build and maintain relationships with key consulting houses. Own the relationship and generate key deal flow from your target consultants. • On a local level, help our Employer Sales representatives “open” key offices of your target consultants. • Play a key role in renewal efforts of key accounts from your target consultants. • Capture market sentiment from consultants to bring insights back to Twin. Play a key role in go to market prioritization decisions. • Expand win rates, renewal rates, and pipeline size from your target consultants. • As assigned, collaborate with potential channel partners to facilitate deal flow through their channels. Qualifications • 6+ years of experience as a benefits consultant and/or consultant relations at a peer organization. • Thrive in a fast-paced, ambiguous environment with a builder mindset and a strong sense of ownership. • Demonstrated track record of collaborating with sellers to achieve their quota attainment from your channels. • Strong ability to identify pain points and position solutions with compelling ROI narratives. • Low ego, team-oriented, and energized by working cross-functionally to win together. • Passionate about creating value for employers and contributing to a broader mission (e.g., workforce development, talent access, etc.). • Willingness and ability to travel as needed, understands there are no hard-and-fast rules but will do what is needed to support the success of the business. Preferred Qualifications • Experience selling into HR functions • Deep relationships with key large market brokers and consultants in your region • Deep relationships with potential buyers in your region • Familiarity with CRM and sales engagement tools • Prior success in early-stage, high-growth environments Benefits The target compensation for this position is $185,000 - $215,000 annually. This position is bonus eligible. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners, and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin • A competitive compensation package in line with leading technology companies • A remote and accomplished global team • Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents • 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options • 401k retirement savings plan

Lead client engagement, satisfaction, retention, and revenue growth by building trusted relationships, driving program adoption, and collaborating cross-functionally. | 6+ years in client success or account management with proven client growth and retention, strong communication, analytical skills, and ability to work independently in a fast-paced environment. | Twin Health At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual's unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. Working here Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what's needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world! Excited to join us and do your part in improving people's health and happiness? Opportunity We are seeking a Senior Manager, Client Growth & Success who thrives in a fast-paced environment and is passionate about building strong, trusted relationships with clients and cross-functional teams. This role is ideal for someone who is energized by partnering with clients, driving measurable outcomes, and creating value for both our clients and members. As a key leader on the team, you will be responsible for ensuring client engagement, satisfaction, and retention - while identifying opportunities for program growth and revenue expansion. You'll work cross-functionally to align internal teams around client goals and help maximize program utilization and long-term success. The ideal candidate is highly organized, resourceful, and customer-obsessed. You're a strategic thinker who is also a hands-on doer, comfortable with ambiguity, motivated by impact, and naturally collaborative. Responsibilities Deliver Exceptional Client Value • Build and maintain trusted, strategic relationships with key client stakeholders to ensure alignment with goals, KPIs, and long-term success. • Develop deep expertise in Twin Health's programs, clinical operations, implementation process, and growth marketing strategies to effectively advise clients. • Navigate complex health plan and employer partner environments across mid-market, large, and jumbo client segments. • Provide data-driven, consultative recommendations to drive member engagement, improve outcomes, and enhance client satisfaction. • Prepare and deliver compelling client reporting including ROI analysis and business reviews tailored to each client's strategic objectives. • Monitor client health proactively, identifying and mitigating risks to satisfaction, engagement, and retention. • Turn high-performing clients into brand advocates through success stories, testimonials, and case studies. Drive Adoption & Engagement • Lead strategies to maximize program adoption and member engagement, ensuring clients achieve meaningful, measurable results. • Leverage data insights to improve the client experience and inform strategic adjustments. • Collaborate with Marketing to create compelling client success stories, case studies, and referenceable proof points. • Support and lead client events, webinars, and special initiatives that foster engagement and community-building. Grow Revenue & Renewals • Own and manage the full client renewal lifecycle for your portfolio, ensuring timely and successful renewals. • Identify and secure expansion and upsell opportunities by aligning solutions with evolving client needs. • Surface and communicate risks to renewal or expansion early, partnering cross-functionally to resolve them. Lead Cross-Functional Collaboration • Serve as the central point of contact for client escalations, driving resolution by coordinating with Implementation, Clinical, Product, and Business Development teams. • Collaborate closely with internal teams Product, Engineering, Clinical, Marketing, and Executive leadership to share client insights and inform continuous improvement. • Partner with Member Marketing to co-develop promotional strategies and toolkits that drive member engagement and program impact. • Take initiative and lead by example willing to roll up your sleeves and operate with a strong sense of urgency to meet client needs and business objectives. • Additional duties as assigned Qualifications • 6+ years of experience in client success, account management, or a similar. Customer-facing role, ideally within a SaaS, health, or services-driven organization. • Proven track record of driving client growth, engagement, and retention. • Exceptional communication and relationship-building skills. • Strong analytical and problem-solving abilities. • Comfortable navigating ambiguity and working independently. • Highly organized with excellent attention to detail and follow-through. • A collaborative mindset and a passion for making a meaningful impact. • Compelling presentation/storytelling skills, to be assessed during recruiting process. • The flexibility and agility to work cross-functionally in a fast-paced environment. • Willingness and ability to travel as needed. • This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits The compensation range for this position is $130,000-$145,000 annually. In addition, Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin • A competitive compensation package in line with leading technology companies • As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments. • Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents • 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options • 401k retirement savings plan

The Digital Strategy Analyst will analyze and interpret digital data to drive strategic decisions and enhance the digital experience for customers. Responsibilities include engaging with stakeholders, designing data collection strategies, and collaborating with cross-functional teams to deliver actionable insights. | Candidates should have a Bachelor's degree in a relevant field and at least 2 years of experience in digital analytics. Strong technical skills in digital analytics platforms and excellent communication abilities are essential. | Twin Health At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. Working here Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world! Excited to join us and do your part in improving people’s health and happiness? Opportunity Are you a data-driven individual with a passion for digital analytics? Twin Health is seeking a highly skilled and motivated Digital Analyst to join our team. In this role, you will analyze and interpret digital data to drive strategic decisions and enhance the digital experience for our customers. You will leverage various analytics tools, collaborate with cross-functional teams, and deliver actionable insights that shape our digital strategy. If you thrive in a fast-paced, dynamic environment and have a proven track record of turning data into actionable recommendations, we want to hear from you! Responsibilities Relationship Management: Engage with stakeholders to understand their needs and develop digital analytics measurement strategies that ensure those needs are met. Tagging & Data Collection: Design and configure tag management solutions based on requirements to ensure accurate digital data collection using platforms such as Google Tag Manager, Adobe Launch, or Telium. Data Analysis & Insight Development: Utilize various tools and techniques to collect, clean, and analyze digital data from sources such as websites, social media, and online campaigns. Identify trends, patterns, and opportunities that can enhance the digital customer experience. Translate analytical findings into clear, actionable insights and recommendations. Optimization & Testing: Identify areas for improvement, including website usability, conversion rates, and customer engagement. Develop and execute A/B tests to validate insights and drive performance enhancements. Cross-Functional Collaboration: Work closely with marketing, product, and technology teams to align data-driven recommendations with overall business goals. Present complex data insights clearly and concisely to non-technical stakeholders, including senior leadership. Performance Monitoring & Reporting: Develop and maintain dashboards and reports to track key performance indicators, providing regular updates to stakeholders. Strategic Data Initiatives: Collaborate with the data and analytics team to develop and refine a comprehensive data strategy and support the implementation of data-driven processes. Data Integrity & Governance: Ensure the accuracy and integrity of digital data through regular audits and troubleshooting discrepancies. Confirm that data collection complies with HIPAA regulations and partner agreements. Project Support: Participate in special projects and initiatives related to digital analytics, including the implementation of new tracking methods or tools to support Twin Health’s overall digital strategy. Additional duties as assigned Qualifications Education & Experience: Bachelor’s degree in Data Science, Analytics, Marketing, Computer Science, or a related field. An advanced degree is a plus. Proven experience (typically 2+ years) in digital analytics, data interpretation, and delivering actionable insights in a dynamic digital environment. Technical Skills: Digital Analytics Platforms: Deep expertise with tools such as Google Analytics, Adobe Analytics (or AEP), and Mixpanel. Tag Management & QA: Strong experience with tag management solutions (e.g., Google Tag Manager, Adobe Launch, or Telium) and a proven track record in technical debugging and quality assurance for both web and mobile analytics implementations. Martech Integration: Familiarity with marketing technology solutions like Salesforce, Braze, HubSpot, Webflow, Facebook, Instagram, and LinkedIn and similar platforms to support digital marketing analytics. Data Integration & Reporting: Experience in managing the complete analytics lifecycle—from requirements gathering and data integration to insights generation and optimization. Familiarity with API development and cloud-based data architectures is a plus. Analytical & Problem-Solving Abilities: Excellent troubleshooting skills and a strong analytical mindset. Ability to interpret complex datasets and technical challenges, translating them into clear, actionable insights that drive digital strategy. Communication & Collaboration: Excellent written and verbal communication skills. Proven ability to work effectively with both technical and non-technical stakeholders—including marketing teams, product owners, and developers—to ensure accurate data capture and reporting. Preferred Qualifications: Industry certifications in digital analytics platforms (e.g., Google Analytics, Adobe Analytics) or related digital marketing technologies. Experience in a fast-paced digital technology or large enterprise health tech environment. Familiarity with agile methodologies and project management tools Experience in B2B2C preferred This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits The compensation range for this position is $100,000-$105,000 annually. In addition, Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments. Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan

Lead budgeting, forecasting, financial reporting, variance analysis, and partner with leadership to drive strategic financial decisions. | 5+ years FP&A experience, strong Excel and ERP skills (preferably Netsuite and Datarails), GAAP knowledge, excellent communication, and ability to manage multiple priorities. | Twin Health At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. Working here Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world! Excited to join us and do your part in improving people’s health and happiness? Opportunity We are seeking a Financial Planning & Analysis Manager to play a critical role in driving Twin Health's financial reporting, planning and operational efficiency. Reporting to the VP of Finance, you will provide crucial financial insights, analysis, and forecasting to support strategic decision-making across the organization. You will be instrumental in budgeting, performance reporting, monthly and quarterly variance analysis, and serving as the key business partner to our executive team and department leads on financial performance. You are highly analytical, detail-oriented, a strong communicator, and proactive in identifying opportunities for financial improvement. You will constantly strive to leverage your financial expertise to directly contribute to a mission-driven company that is revolutionizing healthcare. Responsibilities Co-lead the annual budgeting process and development of rolling financial forecasts with Twin’s Manager of Strategic Finance, collaborating with various department heads to ensure accuracy and alignment with company objectives. Conduct in-depth financial analysis of key performance indicators (KPIs), operational trends, and business initiatives to identify risks, opportunities, and areas for strategic improvement. Prepare detailed financial reports, including monthly, quarterly, and annual performance analyses, for senior leadership and investors. Partner with cross-functional teams to improve financial processes, implement FP&A best practices, and enhance reporting capabilities. Lead monthly financial review process with senior leadership and department heads, highlighting variances, trends, and strategic recommendations. Manage and optimize Twin’s FP&A platform, Datarails, to ensure timely, accurate, and insightful reporting for key stakeholders. Manage operational interface with Twin’s accounting team for all monthly, annual, and quarterly close processes. Deliver actionable insights and strategic recommendations to support cost efficiencies, revenue growth, and long-term financial health. Support due diligence processes and financial integration for potential mergers, acquisitions, or partnerships. Additional duties as required Qualifications Bachelor's degree in a related field 5+ years of progressive experience in Financial Planning & Analysis, with a strong background in corporate finance, budgeting, forecasting, and financial modeling. Advanced proficiency in Microsoft Excel, ERP, and financial planning software (preferably Netsuite and Datarails). Strong understanding of GAAP and financial reporting principles. Excellent analytical, problem-solving, and communication skills, with the ability to present complex financial information clearly and concisely to diverse audiences. Proven ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, dynamic environment. This hybrid opportunity is based out of our New York City office. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits The compensation range for this position is $140,000-$150,000 annually. In addition, Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies As a remote friendly company we are committed to providing opportunities for all who join to further build relationships, increase cross-functional collaboration, and celebrate our accomplishments. Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan

The Member Support Specialist will handle inbound customer inquiries and troubleshoot support escalations related to the Twin digital product. This role requires collaboration with various teams to ensure a high-quality customer experience and to meet service level agreements. | Candidates should have completed a post-secondary program and possess at least 3 years of experience in technical support or customer-facing roles. Strong communication skills in English and a passion for improving member health are essential. | Twin Health At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. Working here Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world! Excited to join us and do your part in improving people’s health and happiness? Opportunity The Member Support Specialist will be the first line of contact for all Twin Members and Care teams to troubleshoot support escalations or queries related to the Twin digital product and experience, sensor-related escalations, and/ or queries related to Product/service. In this critical customer-centric role; we are looking for a passionate problem-solver who finds fulfillment through working with others to achieve Twin’s greater mission to reverse and heal chronic disease. The ideal candidate exudes customer service in every interaction, while always leading with professionalism, patience, and attention to detail. To be successful, we need an individual who will thrive in a fast-paced environment, with a passion not only in defining what top-tier customer support looks like, but also by partnering with Senior Leadership to build and expand the customer support function over time. The Member Support Specialist will also serve as a key liaison between Twin’s member base, our Clinical Operations team, and the L2 / engineering support team; creating insights to inform ongoing optimizations to the digital experience. We are looking for someone excited to grow within the clinical operations team, that will bring a fresh perspective to wow and retain our member-base. This position is a 90 day contract role with opportunity to extend. It will be 25-40 hours per week. The shifts available are: Sunday-Thursday, 8:30am-1:30pm with opportunity to flex to 8:30am-5pm based on business need. Tuesday-Saturday, 8:30am-1:30pm with opportunity to flex to 8:30am-5pm based on business need. Responsibilities Handle inbound customer inquiries in a timely and accurate way, via phone, email or chat and track inquiries in a ticketing system Maintain accurate, high-quality, and timely documentation for all steps and activities undertaken to resolve client issues/questions Collaborate with the Product, Sales, Clinical and Customer Experience teams (both in USA and at times, in India) to ensure we provide best customer experience and attain high NPS Ensure proper, timely follow-up on assigned support cases to ensure Service Level Agreements are met and customer satisfaction is consistently high Work with third party vendors to resolve healthcare device related issues Responsible for troubleshooting, triaging, and escalating support issues across multiple areas in the organization to engage appropriate stakeholders Utilize and contribute to resource development for most common tools: FAQ articles, videos, etc. Gain an in-depth knowledge and become a subject matter expert of Twin Product and offering Monitor and review the level of support that is provided to our customers and provide internal stakeholders with this data on an ongoing basis Successfully manage and resolve escalated customer support issues individually and through collaboration with team members Ability to be on-call during some holidays and weekends (rotation) for emergency issues Additional duties as assigned Qualifications Education and Experience Completed a post-secondary program, preferred 3+ years of experience in technical support or customer facing roles Must be able to pass a background check Productivity Ability to handle a fast-paced environment with competing priorities Use of good judgment to appropriately prioritize responsibilities and member needs Display a proactive and efficient work style, consistently meet productivity metrics while working autonomously Communication Strong interpersonal, customer relationship/partnership and influential skills to facilitate the implementation of efficient business processes supported by technology across all departments Must have excellent customer interaction skills, written and oral communication skills in English, along with the ability to strategically relate and problem-solve to a diverse member-base. Must be able to interface appropriately and provide key insights at all levels (i.e. Support Team, management, executives, and customers). Human-centered Service & Hospitality Must be passionate about the success of our members and be skilled in the art of having difficult conversations. Must have a measurable track record of member satisfaction and understanding of NPS Healthcare experience preferred IoT Medical device experience preferred Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases. Benefits The compensation range for this position is $21.00-$24.00 hourly.

The Member Support Specialist will handle inbound customer inquiries and collaborate with various teams to ensure a high-quality customer experience. They will also troubleshoot and escalate support issues as necessary. | Candidates should have completed a post-secondary program and possess 3+ years of experience in technical support or customer-facing roles. Bilingual proficiency in English and Spanish is required, along with strong communication and interpersonal skills. | Twin Health At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. Working here Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world! Excited to join us and do your part in improving people’s health and happiness? Opportunity The Member Support Specialist will be the first line of contact for all Twin Members and Care teams to troubleshoot support escalations or queries related to the Twin digital product and experience, sensor-related escalations, and/ or queries related to Product/service. In this critical customer-centric role; we are looking for a passionate problem-solver who finds fulfillment through working with others to achieve Twin’s greater mission to reverse and heal chronic disease. The ideal candidate exudes customer service in every interaction, while always leading with professionalism, patience, and attention to detail. To be successful, we need an individual who will thrive in a fast-paced environment, with a passion not only in defining what top-tier customer support looks like, but also by partnering with Senior Leadership to build and expand the customer support function over time. The Member Support Specialist will also serve as a key liaison between Twin’s member base, our Clinical Operations team, and the L2 / engineering support team; creating insights to inform ongoing optimizations to the digital experience. We are looking for someone excited to grow within the clinical operations team, that will bring a fresh perspective to wow and retain our member-base. This position is a 90 day contract role with opportunity to extend. It will be 25-40 hours per week. The shifts available are: Sunday-Thursday, 8:30am-1:30pm with opportunity to flex to 8:30am-5pm based on business need. Tuesday-Saturday, 8:30am-1:30pm with opportunity to flex to 8:30am-5pm based on business need. Responsibilities Handle inbound customer inquiries in a timely and accurate way, via phone, email or chat and track inquiries in a ticketing system Maintain accurate, high-quality, and timely documentation for all steps and activities undertaken to resolve client issues/questions Collaborate with the Product, Sales, Clinical and Customer Experience teams (both in USA and at times, in India) to ensure we provide best customer experience and attain high NPS Ensure proper, timely follow-up on assigned support cases to ensure Service Level Agreements are met and customer satisfaction is consistently high Work with third party vendors to resolve healthcare device related issues Responsible for troubleshooting, triaging, and escalating support issues across multiple areas in the organization to engage appropriate stakeholders Utilize and contribute to resource development for most common tools: FAQ articles, videos, etc. Gain an in-depth knowledge and become a subject matter expert of Twin Product and offering Monitor and review the level of support that is provided to our customers and provide internal stakeholders with this data on an ongoing basis Successfully manage and resolve escalated customer support issues individually and through collaboration with team members Ability to be on-call during some holidays and weekends (rotation) for emergency issues Additional duties as assigned Qualifications Education and Experience Completed a post-secondary program, preferred 3+ years of experience in technical support or customer facing roles Must be able to pass a background check Productivity Ability to handle a fast-paced environment with competing priorities Use of good judgment to appropriately prioritize responsibilities and member needs Display a proactive and efficient work style, consistently meet productivity metrics while working autonomously Communication Must be bilingual English/Spanish Strong interpersonal, customer relationship/partnership and influential skills to facilitate the implementation of efficient business processes supported by technology across all departments Must have excellent customer interaction skills, written and oral communication skills in English, along with the ability to strategically relate and problem-solve to a diverse member-base. Must be able to interface appropriately and provide key insights at all levels (i.e. Support Team, management, executives, and customers). Human-centered Service & Hospitality Must be passionate about the success of our members and be skilled in the art of having difficult conversations. Must have a measurable track record of member satisfaction and understanding of NPS Healthcare experience preferred IoT Medical device experience preferred Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases. Benefits The compensation range for this position is $21.00-$24.00 hourly.