Tutored by Teachers

Serve as a strategic partner to clients, lead onboarding, manage account health, and drive renewal and expansion efforts. | 3-5+ years in Customer Success or Account Management, experience in K-12 education preferred, strong organizational skills, and ability to travel up to 40%. | About Us At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Engagement Management team. This is a remote position, but we are looking for someone who can travel to midwest/northeast regions! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you! The Role As a Partner Success Manager you will: Serve as a strategic partner to district and school teams, ensuring program success and long-term growth Lead onboarding for new clients, setting clear expectations, timelines, and milestones Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities Synthesize client feedback to provide meaningful insights to internal teams & senior management Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes Proactively identify at-risk accounts and partner internally to mitigate churn Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience 3-5+ years experience in Customer Success or Account Management Experience in K-12 education, district and school leadership preferred Strong organizational and project management skills; ability to prioritize strategically Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value Experience navigating and resolving client challenges, both internally and externally Willingness to travel up to 40% of work week Commitment to TbT’s mission to close the opportunity gap and promote inclusivity We currently offer the following benefits: Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family! Access to 401k to help save for the future Well-rounded wellness benefits including access to free and low cost mental health resources and support services Fully remote work environment Company-owned laptop Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval. Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know. The expected base salary range for this position is $90,000-$110,000.

Build and improve customer support workflows, manage incident responses, and lead support team development. | Experience in customer support or education operations, system building, and cross-team collaboration, with 3-5+ years in relevant roles. | We’re looking for someone to own customer support + program operations end-to-end and oversee our support resources. Your primary responsibility is to bring structure, clarity, and scalability to a fast-expanding part of the business. You’ll own and strengthen our customer support operations, working directly with school and district partners, and build systems that enable flawless program execution. This isn’t about maintaining an existing playbook; it’s about building one that will carry us into our next stage of growth. WHAT YOU'LL TACKLE 1 | School & District Partners (50%) School administrators, district leaders, and teachers rely on TbT’s white glove service to deliver student outcomes, and they turn to Support when anything affects program execution. Respond directly to operational issues: rosters, scheduling, access management, attendance discrepancies, and real-time troubleshooting during tutoring windows. Handle complex or escalated support cases with professionalism and care. Partner with district technology teams to confirm best practices. Ensure every district experiences TbT as a highly responsive, proactive, and outcomes-driven partner. Support Operations & Content (20%) Build and document support workflows, escalation paths, and SLAs. Select, implement, and optimize support tools (e.g., ticketing system, knowledge base, automation). Create internal and external documentation to improve self-service. Establish metrics and reporting to track support volume, response times, resolution quality, and trends. Cross-Functional Collaboration (20%) Serve as Incident Manager during customer-impacting issues, owning triage, internal coordination, external communication, and post-incident follow-up. Partner with Product and Engineering to manage customer feedback & bugs, prioritize fixes, and close the loop with customers. Work closely with Customer Success & Teaching & Learning Team to ensure smooth handoffs and consistent communication. Identify recurring issues and recommend process or product improvements. Team Leadership (10%) Lay the foundation for a scalable support team, including onboarding, training, and quality standards. Manage contractors or future support hires as the team grows. Continuously improve the support experience as the company evolves. WHO YOU ARE We’re open to different backgrounds, but here’s what great looks like at TbT: Exceptionally strong written & oral communication — much of our culture runs on clear writing, and district partners rely on communication that is crisp, accurate, and empathetic High ownership — you proactively solve problems and only escalate when absolutely necessary Process architect — you can turn messy workflows into clean, repeatable system Detail-obsessed — you understand that in education operations, small misses can ripple into major issues for classrooms and schedules Sound judgment — you navigate ambiguity, anticipate downstream impacts, and know when to be flexible vs. process-driven Systems thinker — you build processes that account for scale, seasonality, and multiple customer personas Scrappy problem-solver — you thrive in fast-changing environments and enjoy creating order from complexity AI & automation literate — you use tools to eliminate manual work and accelerate support Experience — 3-5+ years in customer support, customer operations, or education operations roles where you’ve built and improved systems Required: experience in K12, tutoring, edtech, or multi-stakeholder service environments WHY THIS ROLE MATTERS You’ll be stepping into a function at an inflection point—one where the right systems can dramatically improve our ability to support districts, scale programs, and deliver measurable student impact. Within your first year, you’ll have helped shape how TbT thinks about customer support operations, built the foundations for scale, and influenced major cross-functional decisions. For the right person, this is a career-defining opportunity: Build systems that impact thousands of students Partner directly with Product, Partner Success, and senior leadership Grow with the company as the function matures We currently offer the following benefits: Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family! Access to 401k to help save for the future Well-rounded wellness benefits including access to free and low cost mental health resources and support services Fully remote work environment Company-owned laptop Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval. Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know. The expected base salary range for this position is $80,000-$95,000.

Oversee the lifecycle of instructional content development and delivery, build scalable content systems, manage teams and vendors, and ensure quality and alignment with educational standards. | 5-10+ years in program operations or curriculum development in K-12 education, strong project and vendor management skills, knowledge of standards-aligned instruction, and experience with workflow tools. | About Tutored by Teachers Tutored by Teachers (TbT) is a national leader high-dosage tutoring. We partner with K-12 school districts across the country to serve their high-need students with personalized virtual learning powered by certified teachers. Our mission is to close the opportunity gap for students and elevate the teaching profession by ensuring educators are paid and empowered to drive student learning. Role Overview We are seeking an experienced Program Operations leader to build and scale the systems, processes, and structures that power TbT’s instructional content and program delivery. This individual will oversee the end-to-end lifecycle of our curriculum and instructional content—from intake and development through launch and ongoing maintenance -- ensuring that TbT’s products are high-quality, standards-aligned, and efficiently produced. The ideal candidate combines instructional expertise with operational rigor: they understand how great teaching materials are made, how to manage the people and processes behind them, and how to design scalable systems that enable rapid, consistent delivery for hundreds of school district partners. Key Responsibilities Content Operations & Systems Design Build and manage scalable systems for the creation, versioning, and maintenance of TbT instructional content across programs and subject areas. Define and enforce quality standards for content design, ensuring materials align with priority standards, HQIM principles, and Science of Reading practices. Create efficient workflows that allow new content requests to be fulfilled quickly and with fidelity. Implement a knowledge-management infrastructure to catalog, track, and update all curricular assets. Cross-Functional Program Execution Partner with Sales, Implementation, and Product teams to ensure clear handoffs and alignment between client needs and available content. Coordinate timelines, resources, and priorities for new or custom content builds across multiple teams. Monitor and optimize launch readiness processes to consistently meet client start dates. People & Vendor Management Manage and develop a team responsible for content development, instructional design, and program execution. Recruit, onboard, and oversee external curriculum developers and contractors to expand capacity and expertise. Foster collaboration, accountability, and continuous improvement within the team. Quality Assurance & Continuous Improvement Establish review cycles, feedback loops, and data-driven metrics to evaluate content quality and impact. Identify process bottlenecks and introduce tools or automations to increase speed and accuracy. Surface insights from program data to inform content updates and operational refinements. Qualifications 5–10+ years of experience in program operations, instructional design, academic product management, or curriculum development within K–12 education. Proven success building scalable systems for content development or academic service delivery. Deep knowledge of standards-aligned instruction and assessment design. Strong project management, prioritization, and organizational skills. Experience managing people and external vendors in a fast-moving, cross-functional environment. Exceptional communication and stakeholder-management skills. Preferred Experience in tutoring, intervention, or high-dosage instructional programs. Familiarity with Salesforce, Zapier, Asana, Airtable or similar workflow-tracking tools. Background in knowledge-management or academic content operations. Traits We Want to See in Everyone: Adapted from Carrol Chang, CEO of Andela Low ego, low drama, servant leader. You share credit, take blame. You like being wrong because it means someone else had an even better idea. One team mentality. You break silos across teams. You put the company and mission first above your team alone. Great listener, hungry for feedback. You’re always seeking to improve – our product, our business, yourself. You solicit diverse opinions and deeply listen. Owner, not renter. You see a problem, you fix it or find someone who will. The buck stops with you. Player-coach. You fly high (create strategy) AND low (know the details that matter). You roll up your sleeves and get scrappy. You do this without micromanaging, empowering your team while actively engaging in important details. Business problem solver. You’re not just a functional expert; you consistently get praise for approaching your function through the lens of solving business problems. Information worker. You aggressively, directly, and succinctly communicate up, down, left, and right using the right channels. 100% healthcare coverage for you and your family Access to 401k to help save for the future Well-rounded wellness benefits, including access to free and low cost mental health resources and support services Fully remote work environment and a flexible schedule Annual in-person team retreats Unlimited vacation policy to help recharge The chance to make a meaningful impact on students' lives and contribute to the advancement of educational equity.

The Sales Development & Ground Support Associate will serve as a liaison between schools and the Engagement Management team while also generating new school partnerships. This role involves assisting with on-site tutoring programs and ensuring smooth operations in Louisiana-based schools. | Candidates should have experience in education, be passionate about educational equity, and possess strong communication and organizational skills. Being tech-savvy and having experience with CRM tools are also important for this position. | About Tutored by Teachers (TbT) At Tutored by Teachers (TbT), we’re on a mission to advance equity in education by delivering high-impact tutoring where it’s needed most. Backed by leading EdTech investors like GSV, A-Street Ventures, and TMV, we partner with schools and districts across the country to close opportunity gaps and ensure every student has access to high-quality, teacher-led instruction. We’re seeking a Hybrid Sales Development & Ground Support Associate to play a dual role in driving our mission forward, by helping generate new school partnerships and by ensuring our on-site programs run smoothly in Louisiana-based schools. What You’ll Do Ground Support (On-Site in Schools): Serve as a key liaison between schools and our Engagement Management team Be a friendly face and strong support for school staff to lean on Assist students with logging into TbT’s tutoring platform Troubleshoot basic tech issues (e.g., with Chromebooks, iPads, connectivity) Ensure classroom technology is functional and ready for tutoring sessions Collaborate with teachers and school staff to support daily operations Monitor session quality and report any classroom or tech challenges Sales Development (Focused on Louisiana): Research leads and initiate outreach to schools, districts, and charter networks Educate potential customers about our programs and value proposition Maintain accurate sales data and track activities in Salesforce (or similar CRM) Share insights and feedback with the sales team to improve messaging and outreach strategies Build relationships with education leaders in Louisiana (e.g., superintendents, principals, etc.) Coordinate and drive events for key Louisiana stakeholders (e.g., dinners, lunches, sporting events, etc.,) with the ultimate goal of building relationships and driving sales You’re a Great Fit If You: Have experience as a classroom teacher or working directly in schools Are passionate about educational equity and student outcomes Are tech-savvy and comfortable with Zoom, Google Meet, and Microsoft Teams Are confident making cold calls and handling objections with professionalism Thrive in both independent and team environments Are reliable, organized, and detail-oriented Have high emotional intelligence and strong communication skills Are based in Louisiana, are willing to travel within the state, and can commute to schools during normal school hours Bonus Points For: Previous SDR, inside sales, or business development experience Familiarity with K–12 school systems and district decision-making processes Experience using Salesforce or similar CRM tools Being a founding team member or having worked in a startup or scrappy environment Bilingual abilities Traits We Want to See in Everyone Adapted from Carrol Chang, CEO of Andela Low ego, low drama, servant leader. You share credit, take blame. You like being wrong because it means someone else had an even better idea. One team mentality. You break silos across teams. You put the company and mission first above your team alone. Great listener, hungry for feedback. You’re always seeking to improve – our product, our business, yourself. You solicit diverse opinions and deeply listen. Owner, not renter. You see a problem, you fix it or find someone who will. The buck stops with you. Player-coach. You fly high (create strategy) AND low (know the details that matter). You roll up your sleeves and get scrappy. You do this without micromanaging, empowering your team while actively engaging in important details. What We Offer Flexible, part-time contract with the opportunity to grow into a full-time role Mission-driven, supportive team environment Opportunities for professional development and cross-functional exposure Meaningful work advancing equity for underserved students