Turnitin, LLC

Own customer retention and growth, drive adoption and outcomes, build trusted relationships, act as the customer’s voice, collaborate to win, monitor health and engagement, champion customer advocacy. | 3+ years in Customer Success or similar client-facing role within SaaS or EdTech, proven renewal and upsell success, strong relationship-building skills, proficiency with CRM tools, and a deep understanding of education technology challenges. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description We’re looking for an experienced, relationship-driven Higher Education Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact—someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. Key Responsibilities Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts. Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership. Act as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies. Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal. Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success. Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events. Qualifications 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech. Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets. Strong ability to build and maintain executive-level relationships within higher education institutions. Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity. Excellent communication, presentation, and storytelling skills—able to articulate value and outcomes clearly to diverse audiences. Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy. Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.). A collaborative teammate with a growth mindset, resilience, and a passion for education. Success Metrics Achieves or exceeds renewal and upsell targets. Drives adoption and demonstrable customer outcomes. Expands relationships across institutional stakeholders. Maintains high customer health and satisfaction scores (NPS/CSAT). Generates qualified cross-sell referrals in partnership with Sales. Builds advocates who amplify the customer story within the education community. Additional Information The expected annual base salary range for this position is: $77,700/year to $129,500/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage Education Reimbursement*Competitive Paid Time Off Self-Care Days National Holidays 2 Founder Days + Juneteenth Observed Paid Volunteer Time Off Charitable Contribution Match Monthly Wellness or Home Office Reimbursement Access to Employee Assistance Program (mental health platform) Parental Leave Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

Developing and executing an integrated content strategy to support brand, communication, and demand generation goals, ensuring consistency and quality across channels. | 7-10 years of related experience in content strategy, excellent writing and communication skills, experience with social media, SEO, PR, and team management, with a relevant bachelor’s degree. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description The content strategy manager will develop, execute, and maintain an integrated content strategy across all channels to support brand, communications, and demand generation goals. They will ensure a consistent, compelling message is delivered to Turnitin’s existing and future customers, partners, and other external stakeholders. The content manager will partner with other teams to plan and execute cohesive content calendars, lead content planning for major PR and brand campaigns, establish content governance and quality standards, drive cross-functional content prioritization, and regularly report on content performance to recommend continuous improvements. The content strategy manager plays a critical role in shaping Turnitin’s brand. They should be an outstanding written, verbal, and visual communicator with strong organizational skills and an ability to thrive in a fast-paced work environment. They should possess strong leadership and teamwork skills, able to lead both direct reports and indirectly across the organization. KEY RESPONSIBILITIES Develop and maintain an integrated content strategy that aligns brand, communications, and demand generation marketing goals, ensuring consistency across all channels and audiences. Partner with brand, communications, and marketing to plan and execute cohesive content calendars that support awareness, engagement, and pipeline growth. Lead content planning for major PR and brand campaigns, product launches, thought leadership moments, and executive visibility, ensuring materials ladder up to overall brand narrative. Establish content governance, quality standards, and review processes to ensure accuracy, brand consistency, and cross-team alignment. Drive cross-functional content intake and prioritization processes, balancing strategic needs, PR/brand campaign timelines, and business priorities. Partner closely with Demand Gen Marketing to optimize web, blog, and nurture content for performance, SEO, and conversion, while maintaining brand voice. Collaborate with the creative team to translate strategy into high-quality visual assets (e.g., videos, social posts, graphics). Regularly report on content performance, insights, and outcomes, translating data into clear recommendations and next steps. Use audience insights, analytics, and competitive research to refine content strategy and recommend continuous improvements. Qualifications REQUIRED QUALIFICATIONS Ability to craft and socialize narratives that connect brand, product, and customer value across multiple channels and formats Skilled at partnering and negotiating with teams without direct authority to drive shared outcomes Strong writing, editing, and messaging capabilities Social media experience, either as an individual contributor or managing the function Understands full-funnel marketing, SEO, PR and brand campaign development, and how content impacts awareness, conversion, and loyalty Able to build and manage workflows, prioritization models, and content governance systems that keep teams aligned and on track Comfortable using analytics, SEO insights, and market research to inform strategy and measure performance Can balance long-term brand building with short-term needs while staying proactive and solutions-oriented People management experience Bachelor’s degree in communications, public relations, journalism or related field 7-10 years of related work experience. PREFERRED QUALIFICATIONS Previous content strategy leadership experience Experience working in the education technology sector Additional Information The expected annual base salary range for this position is: $112,125/year to $130,000/year. This position is bonus eligible. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits Remote First Culture Health Care Coverage Education Reimbursement*Competitive Paid Time Off Self-Care Days National Holidays 2 Founder Days + Juneteenth Observed Paid Volunteer Time Off Charitable Contribution Match Monthly Wellness or Home Office Reimbursement Access to Employee Assistance Program (mental health platform) Parental Leave Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

The role involves driving access to and analysis of company data to create visibility into product health and performance. Responsibilities include developing reporting standards, conducting gap analyses, and supporting strategic decisions through data insights. | Candidates should possess strong analytical skills and the ability to communicate complex information clearly. Experience in a fast-paced environment and collaboration across functions is essential. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin, LLC is an equal opportunity employer- vets/disabled. Job Description The purpose of this role is to drive access to, thoughtful analysis of and regular reporting on company data in order to create visibility into product health and performance. You will accomplish this by conducting analysis and creating data visualizations that display the most critical metrics, trends, and insights derived from our product and sales data. In this role, you will work collaboratively across functions to develop reliable, robust and self-serve reporting that ensures access to globally-consistent reporting of KPIs and against specific target metrics. You will own the requirements definition, creation and management of the usage, adoption, operational, and financial metrics necessary to monitor performance against our goals. You will also design and execute ad-hoc reporting and analysis to inform strategic decisions supporting short- and long-term product strategy. In addition, you’ll work cross-functionally with stakeholders to conduct gap analyses of existing data sources, investigate and remediate data quality and, in partnership with product management and engineering, craft a plan to ensure instrumentation and collection of all data necessary to enable the product organization to define, measure and quantify its goals. You’ll support the implementation of key organizational initiatives where data is integral such as Product usage and health, pricing and packaging, and portfolio strategy. Provide day-to-day support managers and team members in their use of data and BI (Business Intelligence). Monitor and maintain data quality and integrity within the BI infrastructure of regular data loads from key platforms into BI tools and visualization solutions. Works with Product, Engineering, and Sales to bring together key data sources to further enhance available BI and analytics. Responsibilities: Works with teams to collect requirements and define reporting standards in order to create robust and timely product KPI and utilization dashboards in an agreed-upon format Provides ad-hoc support on data collection, analysis and reporting Investigates and designs improved solutions for current data models and mappings Works with Product, Engineering, Sales, and Customer Experience teams to bring together key data sources to further enhance BI infrastructure Qualifications Ability to see the big picture and continue redefining the critical question(s) at hand utilizing a data-driven analytical approach Ability to communicate complex technical information to non-technical colleagues to aid decision-making supported by the ability to communicate written and verbally in clear language Ability to work in a fast-paced environment and manage multiple priorities under pressure Strong collaboration skills and ability to work with colleagues across the organization to achieve shared outcomes Bias towards action, operating with a high degree of autonomy and ownership Creativity and persistence when faced with challenges, designing, and redesigning solutions in order to achieve key goals Ability to create and execute on specs for reports and analysis based on business needs (e.g., regular KPI reporting) and required or available data elements Ability to participate in the technical implementation of new data analysis and visualization tools, establishing new processes and automation as well as improving existing processes Additional Information The expected annual base salary range for this position is: $97,350/year to $162,250/year. This position is bonus eligible / commission-based. As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off 4 Self-Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The role involves driving access to and analysis of company data to create visibility into product health and performance. Responsibilities include developing reporting standards, conducting gap analyses, and supporting organizational initiatives where data is integral. | Candidates should possess strong analytical skills and the ability to communicate complex information clearly. Experience in a fast-paced environment and collaboration across teams is essential. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin, LLC is an equal opportunity employer- vets/disabled. Job Description The purpose of this role is to drive access to, thoughtful analysis of and regular reporting on company data in order to create visibility into product health and performance. You will accomplish this by conducting analysis and creating data visualizations that display the most critical metrics, trends, and insights derived from our product and sales data. In this role, you will work collaboratively across functions to develop reliable, robust and self-serve reporting that ensures access to globally-consistent reporting of KPIs and against specific target metrics. You will own the requirements definition, creation and management of the usage, adoption, operational, and financial metrics necessary to monitor performance against our goals. You will also design and execute ad-hoc reporting and analysis to inform strategic decisions supporting short- and long-term product strategy. In addition, you’ll work cross-functionally with stakeholders to conduct gap analyses of existing data sources, investigate and remediate data quality and, in partnership with product management and engineering, craft a plan to ensure instrumentation and collection of all data necessary to enable the product organization to define, measure and quantify its goals. You’ll support the implementation of key organizational initiatives where data is integral such as Product usage and health, pricing and packaging, and portfolio strategy. Provide day-to-day support managers and team members in their use of data and BI (Business Intelligence). Monitor and maintain data quality and integrity within the BI infrastructure of regular data loads from key platforms into BI tools and visualization solutions. Works with Product, Engineering, and Sales to bring together key data sources to further enhance available BI and analytics. Responsibilities: Works with teams to collect requirements and define reporting standards in order to create robust and timely product KPI and utilization dashboards in an agreed-upon format Provides ad-hoc support on data collection, analysis and reporting Investigates and designs improved solutions for current data models and mappings Works with Product, Engineering, Sales, and Customer Experience teams to bring together key data sources to further enhance BI infrastructure Qualifications Ability to see the big picture and continue redefining the critical question(s) at hand utilizing a data-driven analytical approach Ability to communicate complex technical information to non-technical colleagues to aid decision-making supported by the ability to communicate written and verbally in clear language Ability to work in a fast-paced environment and manage multiple priorities under pressure Strong collaboration skills and ability to work with colleagues across the organization to achieve shared outcomes Bias towards action, operating with a high degree of autonomy and ownership Creativity and persistence when faced with challenges, designing, and redesigning solutions in order to achieve key goals Ability to create and execute on specs for reports and analysis based on business needs (e.g., regular KPI reporting) and required or available data elements Ability to participate in the technical implementation of new data analysis and visualization tools, establishing new processes and automation as well as improving existing processes Additional Information The expected annual base salary range for this position is: $97,350/year to $162,250/year. This position is bonus eligible / commission-based. As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off 4 Self-Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead and mentor engineering teams to deliver secure desktop and web applications, drive security testing and architecture, and collaborate cross-functionally to mitigate risks. | 10+ years engineering experience with 5+ years leadership in security-focused software development, expertise in C++ desktop apps, security practices, and team management. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin, LLC is an equal opportunity employer- vets/disabled. Job Description This Senior Manager of Software Engineering will lead engineering efforts for a core product within the product portfolio, playing a pivotal role in maintaining and evolving a mature, security-critical desktop used by institutions globally. This is a senior technical leadership role requiring expertise in security, reverse engineering, desktop software development, and engineering team management. This position will drive security enhancements, security awareness, product stability, and long-term architectural planning. Strong technical acumen and leadership skills will be required to ensure reliability, compliance, and scalability. The role also supports broader company OKRs, including security and resilience across the ExamSoft portfolio. What You’ll be Doing: Lead and Empower Security-Focused Engineering Teams. Oversee and mentor a high-performing engineering team responsible for delivering a secure, resilient assessment platform. Drive technical execution with a strong focus on security, privacy, and compliance. Cultivate a culture of proactive risk management, continuous improvement, and operational excellence. Embed Security into Engineering Practices. Champion secure software development lifecycle (SDLC) principles from design through deployment. Ensure security is integrated into CI/CD pipelines, code reviews, and architecture. Advocate for threat modeling, static and dynamic code analysis, and secure-by-design architecture reviews. Drive Advanced Security Testing. Lead efforts in white-box, black-box, and grey-box testing, ensuring thorough coverage of the platform’s attack surface. Oversee initiatives in reverse engineering of software components to identify potential vulnerabilities or security gaps, and guide the remediation process. Guide Security-Critical Desktop and Web Development. Bring technical expertise in secure desktop application development (e.g., C++) and cloud-based backend systems (e.g., AWS). Ensure that the exam delivery platform maintains integrity under adversarial conditions, including offline scenarios and tamper attempts. Collaborate Cross-Functionally to Mitigate Risk. Partner with Product, Security, QA, and Compliance teams to identify risks early, prioritize security-related initiatives, and align with institutional, regulatory, and industry standards. Translate technical findings into actionable business decisions for leadership and stakeholders. Establish and Maintain Secure Architecture. Own the evolution of the system architecture with a strong emphasis on scalability, performance, and resilience against tampering and cheating. Continuously assess architectural decisions through the lens of risk reduction and secure isolation of sensitive workflows. Build Security Talent and Capabilities. Hire and develop engineers with a strong security mindset. Mentor the team in areas such as secure coding practices, exploit prevention, and adversarial thinking. Encourage upskilling through security certifications, training, and internal knowledge sharing. Personal Attributes: Experience managing remote stakeholders and working with US based peers Strong Project Management and planning skills Strong Engineering skills (not required to be hands-on, but ability to perform System Design Reviews if needed) Proactivity and curiosity Get things done attitude Experience in similar roles in a high-tech environment Fluency in an English Qualifications Top skills required for this position: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience. 10+ years of progressive engineering experience, including 5+ years of engineering leadership in a product-driven organization along with an emphasis on security. Proven success in leading engineering efforts for desktop applications (e.g., C++). Background in obfuscation and relevant tools to build secure software applications Deep understanding of security best practices in software development, including secure coding, vulnerability mitigation, and compliance standards. Demonstrated ability to lead teams through product maintenance, optimization, and legacy system modernization. Effective communication and stakeholder management across multiple time zones (U.S. and Europe). Expertise in Agile methodologies and managing cross-functional delivery teams. Track record of mentoring, coaching, and building high-performing engineering organizations. Tii Elements: Goal Setting & Vision Execution Coaching & Team Building Action & Ownership Collaboration & Influencing Accountability Additional Information The expected annual base salary range for this position is: $143,025/year to $238,375/year. This position is bonus eligible / commission-based. As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off 4 Self-Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Lead engineering efforts for a core product, focusing on security and stability. Mentor a high-performing team to deliver a secure assessment platform while driving technical execution and risk management. | Candidates should have a Bachelor's or Master's degree in a related field and over 10 years of engineering experience, including 5 years in leadership roles. A strong background in security practices and desktop application development is essential. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin, LLC is an equal opportunity employer- vets/disabled. Job Description This Senior Manager of Software Engineering will lead engineering efforts for a core product within the product portfolio, playing a pivotal role in maintaining and evolving a mature, security-critical desktop used by institutions globally. This is a senior technical leadership role requiring expertise in security, reverse engineering, desktop software development, and engineering team management. This position will drive security enhancements, security awareness, product stability, and long-term architectural planning. Strong technical acumen and leadership skills will be required to ensure reliability, compliance, and scalability. The role also supports broader company OKRs, including security and resilience across the ExamSoft portfolio. What You’ll be Doing: Lead and Empower Security-Focused Engineering Teams. Oversee and mentor a high-performing engineering team responsible for delivering a secure, resilient assessment platform. Drive technical execution with a strong focus on security, privacy, and compliance. Cultivate a culture of proactive risk management, continuous improvement, and operational excellence. Embed Security into Engineering Practices. Champion secure software development lifecycle (SDLC) principles from design through deployment. Ensure security is integrated into CI/CD pipelines, code reviews, and architecture. Advocate for threat modeling, static and dynamic code analysis, and secure-by-design architecture reviews. Drive Advanced Security Testing. Lead efforts in white-box, black-box, and grey-box testing, ensuring thorough coverage of the platform’s attack surface. Oversee initiatives in reverse engineering of software components to identify potential vulnerabilities or security gaps, and guide the remediation process. Guide Security-Critical Desktop and Web Development. Bring technical expertise in secure desktop application development (e.g., C++) and cloud-based backend systems (e.g., AWS). Ensure that the exam delivery platform maintains integrity under adversarial conditions, including offline scenarios and tamper attempts. Collaborate Cross-Functionally to Mitigate Risk. Partner with Product, Security, QA, and Compliance teams to identify risks early, prioritize security-related initiatives, and align with institutional, regulatory, and industry standards. Translate technical findings into actionable business decisions for leadership and stakeholders. Establish and Maintain Secure Architecture. Own the evolution of the system architecture with a strong emphasis on scalability, performance, and resilience against tampering and cheating. Continuously assess architectural decisions through the lens of risk reduction and secure isolation of sensitive workflows. Build Security Talent and Capabilities. Hire and develop engineers with a strong security mindset. Mentor the team in areas such as secure coding practices, exploit prevention, and adversarial thinking. Encourage upskilling through security certifications, training, and internal knowledge sharing. Personal Attributes: Experience managing remote stakeholders and working with US based peers Strong Project Management and planning skills Strong Engineering skills (not required to be hands-on, but ability to perform System Design Reviews if needed) Proactivity and curiosity Get things done attitude Experience in similar roles in a high-tech environment Fluency in an English Qualifications Top skills required for this position: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience. 10+ years of progressive engineering experience, including 5+ years of engineering leadership in a product-driven organization along with an emphasis on security. Proven success in leading engineering efforts for desktop applications (e.g., C++). Background in obfuscation and relevant tools to build secure software applications Deep understanding of security best practices in software development, including secure coding, vulnerability mitigation, and compliance standards. Demonstrated ability to lead teams through product maintenance, optimization, and legacy system modernization. Effective communication and stakeholder management across multiple time zones (U.S. and Europe). Expertise in Agile methodologies and managing cross-functional delivery teams. Track record of mentoring, coaching, and building high-performing engineering organizations. Tii Elements: Goal Setting & Vision Execution Coaching & Team Building Action & Ownership Collaboration & Influencing Accountability Additional Information The expected annual base salary range for this position is: $143,025/year to $238,375/year. This position is bonus eligible / commission-based. As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits Remote First Culture Health Care Coverage* Education Reimbursement* Competitive Paid Time Off 4 Self-Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness or Home Office Reimbursement* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.