TurnItIn

Lead strategic consumer insights and innovation programs to fuel product development and growth. | Extensive experience in consumer insights, innovation leadership, and global research with strong team management and strategic planning skills. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description We are seeking a strategic and experienced Senior Product Program Manager, Localization to support Turnitin's global expansion. You will be responsible for transforming our localization program into a comprehensive strategic approach, ensuring our products, content, and experiences are seamlessly localized and culturally relevant for our international users. You will manage multiple product and program roadmaps with minimal supervision. You will collaborate closely with product, engineering, and UX teams to establish and execute localization strategies, optimize workflows, and maintain exceptional quality standards across all Turnitin offerings. You will collaborate across Product and other teams to improve product quality and operations. Your expertise will be instrumental in shaping the user experience for millions globally, enabling them to engage with our products in a way that feels inherently local. The ideal candidate is an adaptable, data-driven self-starter who effectively identifies and closes product or program operational gaps with minimal support. Key Responsibilities: • Localization Program Strategy & Execution: Define, develop, and execute Turnitin’s end-to-end localization strategy in alignment with company objectives. This includes setting success metrics, reporting on progress to leadership, and establishing best practices for scaling localization. Manage project planning cycles, define processes, coordinate stakeholders, and oversee localization workflows from initiation to launch, all while minimizing risks and blockers. • Global User Experience & Quality: Act as an advocate for global users, ensuring international perspectives in our program outcomes. Establish and ensure high-quality localization standards, linguistic validation, and bug management. • Language Asset Governance: Update and maintain documentation for product or program developments. Build and scale key asset usage including glossaries, style guides, and AI-ready datasets to support consistent, inclusive brand experiences. • Operational & Vendor Management: Identify and close product or program operational gaps with minimal support. Oversee vendor evaluations, ensure accurate budget tracking, and manage third-party localization vendor quality. • Cross-Functional Collaboration: Collaborate across Product and other teams (including technology, marketing, and UX) to organize and facilitate data-driven change management. • Process Improvement: Serve as a change agent centered on consultation around process and continuous improvement, optimizing workflows from initiation through post-launch. Qualifications Essential • 8+ years of related experience in program, project management, and/or localization. • Localization Strategy: Demonstrated experience in crafting localization strategy and leading cross-functional initiatives to launch successful localized products. • Vendor Management: Experience collaborating with and managing localization and linguistics vendors to ensure high-quality delivery. • Technical Proficiency: Mastery of Translation Management Systems (TMS), Computer-Assisted Translation (CAT) tools, machine translation, and content management systems. • Program Mastery: Mastery of at least one product line or program AND multiple product functions (e.g., quality, communication, operations). Strong operational, organizational, and project management abilities, including experience building and scaling processes from the ground up, and navigating ambiguity and dependencies in an agile environment. • Communication: Exceptional oral and written communication skills in English; ability to influence stakeholders and present plans to diverse audiences. Experience working in a highly cross-functional setting, driving results across various teams and time zones. Desirable • Thorough understanding of internationalization (i18n) and globalization (g11n) concepts and standards such as Unicode and CLDR. • Demonstrated experience applying AI tools, machine translation (NMT), or LLMs to improve localization workflows. • Familiarity with Agile development workflows, including Scrum or Kanban. • Experience with localization programs or project management with educational institutions and/or in the EdTech industry. • Master’s degree in Localization, Linguistics, International Studies, Computer Science, or related field. Personal Attributes/Competencies: • Customer Centric: Focuses on the needs of the customer and global users in all actions and decisions • Action & Ownership: Demonstrates a bias for action and takes ownership of outcomes • Self-Awareness & Impact: Understands own strengths/weaknesses and their impact on others • Accountability: Holds oneself responsible for required actions and team goals • Quality Focus: Sets high standards for our work and strives for continuous improvement and quality assurance so that our internal & external customers get the best possible outcomes • Resourcefulness: Creates and advances ways of achieving results in new or difficult situations • Collaboration & Influencing: Effectively communicates and cooperates to achieve outcomes; networks with key contacts outside own area of expertise • Cultural Awareness: Committed to learning about and understanding the diverse environments and cultures in which Tii operates, both commercially and culturally Additional Information The expected annual base salary range for this position is: $112,125/year to $186,875/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. • Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. • One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits • Remote First Culture • Health Care Coverage • Education Reimbursement*Competitive Paid Time Off • Self-Care Days • National Holidays • 2 Founder Days + Juneteenth Observed • Paid Volunteer Time Off • Charitable Contribution Match • Monthly Wellness or Home Office Reimbursement • Access to Employee Assistance Program (mental health platform) • Parental Leave • Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

Lead patching team, automate endpoint management, mentor team members, and manage large-scale IT infrastructure. | Senior-level systems engineering and automation expertise with RMM tools and endpoint management. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in the US, to engage and inspire new and existing customers throughout the Americas region. As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. In addition, you will take a consultative approach to understand each customer’s goals and context, tailoring guidance and recommendations to support their adoption journey. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies. You will act as a trusted partner, helping customers translate best practices into practical workflows aligned to their institutional needs. You will help solve technical problems with empathy and optimism, and identify and mitigate any risks associated with the customer’s adoption of our product. Through proactive check-ins and thoughtful discovery, you will surface potential barriers early and recommend strategies to drive successful outcomes. You will be responsible for providing in-depth consulting services, using advanced functional knowledge, and product expertise to partner with customers on the implementation of their Turnitin product suite. You will guide customers in aligning product capabilities with their teaching, learning, and academic integrity objectives. This role will report to the Manager of Customer Onboarding. Your success will expand Turnitin’s global reach – helping institutions to safeguard the academic integrity of all forms of assessment. Responsibilities: • Guide customers through a seamless implementation – You will own the onboarding process end-to-end for all assigned customers, including change management, implementation, integrations, training, usage, and adoption. You will take a consultative approach to understand customer goals, constraints, and success criteria, and use that insight to shape the onboarding plan. You’re an expert at managing multiple projects at once. Your written communication and scheduling skills are exceptional. You will respond to customer queries in a timely manner, with empathy and optimism, while reviewing new customer contracts and ensuring all relevant information is documented. You’ll ensure databases are correctly configured for assigned clients and maintain alignment with internal teams and customers to validate objectives and requirements. You will also help customers make informed decisions by recommending best-practice pathways based on their context. • Educate customers for immediate success – You possess expert presentation skills for both online and in-person software training delivery. You will use your knowledge of education, assessment, and academic integrity to connect with your audience of education professionals, inspiring them to unlock the full potential of our tools. By hosting customized, consultative training sessions, you will bridge knowledge gaps, assess customer knowledge from self-paced learning modules, and facilitate change management to support customer outcomes. • Solve technical problems – You will learn our products and integrations quickly and thoroughly, applying your technical knowledge to suggest solutions, propose workarounds, or escalate relevant details to our Support team. You will diagnose issues by asking thoughtful questions, clarifying root causes, and guiding customers toward the most effective resolution. You will identify issues before the customer does and implement steps to mitigate risk. You will also identify additional features and training opportunities that enhance customer success and retention. • Collect and act on feedback – You will actively seek feedback on your training delivery from customers and peers to identify improvements that can be incorporated into your work as you strive for excellence in all that you do. You will use feedback as an input to refine your consultative approach and the customer experience. You will craft and track success plans for all assigned clients, ensuring risks to onboarding and adoption are assessed and mitigated. You will document insights and recommendations clearly to support continuity across stakeholders. • Understand and act on success metrics – You will help develop and track key success metrics in relation to onboarding, adoption, and retention. You will use these metrics to inform recommendations, measure progress against customer-defined outcomes, and adjust plans as needed. Using project scheduling and control tools, you’ll monitor project plans and timelines, drive deliverables, and ensure onboarding milestones are met. You will communicate timeline updates to internal and external stakeholders clearly and effectively. You will proactively flag risks and propose mitigation strategies to keep customers on track. • Develop outstanding training materials – You are always searching for better ways to do things. You will continually test new ideas, revise existing training materials, and create high-quality resources for new topics. You are meticulous about sticking to brand design guidelines and ensuring training materials align with customer needs. • Work as ‘One Team’ – You can engage and collaborate with ease in all stages of the customer journey. While you’ll own the onboarding and implementation stage, you will strategically transition customers to the assigned team during handoffs, setting up other stage-owners (such as Sales, Renewals, Support, and Product) for success. You will provide consultative context—goals, risks, and success plans—to enable a smooth, informed handoff. You will guide them to provide what you need to succeed yourself. Qualifications Requirements: • Education: Bachelor’s degree or equivalent professional experience required; a graduate degree is highly valued. • Experience: A minimum of 3 years of experience onboarding customers at a SaaS company or in a related field, such as education technology. Additional experience as an instructional designer, educator, faculty trainer, or technology staff is highly regarded. • Communication: Exceptional written and verbal communication skills and compelling presentation abilities for online and in-person delivery. A second language is highly valued. Skills & Attributes: • Proven ability to distill complex ideas into clear, powerful messaging tailored to diverse audiences with varying levels of technical expertise. • Strong customer empathy, with the ability to connect with and engage clients effectively. • Excellent organizational and project management skills for managing multiple priorities, long-term collaborative projects, and cross-functional partnerships with competing agendas. • Tech-savvy, with the ability to quickly learn new software and train others effectively. Familiarity with remote presentation software and CRM tools is a plus. • Consultative mindset, with the ability to conduct discovery, understand customer goals and constraints, and provide tailored recommendations that drive adoption and outcomes. • Self-starter with the ability to work independently and in nuanced, ambiguous situations. • Enthusiastic, engaging presence with customers and internal teams. • Flexibility to work with global clients across multiple time zones. • Knowledge of onboarding and customer success processes and best practices. • Familiarity with local higher education systems, secondary education curriculum, educational technology, and learning management systems is highly regarded. • Familiarity with the ethical use of AI tools in education and professional settings, including responsible guidance on appropriate use, privacy, and academic integrity considerations. • Ability to travel for on-site client visits or conferences, both locally and internationally, no more than 10% annually. Attendance at an international company meeting may be required. Additional Information The expected annual base salary range for this position is: $75,375/year to $125,625/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. • Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. • One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits • Remote First Culture • Health Care Coverage • Education Reimbursement*Competitive Paid Time Off • Self-Care Days • National Holidays • 2 Founder Days + Juneteenth Observed • Paid Volunteer Time Off • Charitable Contribution Match • Monthly Wellness or Home Office Reimbursement • Access to Employee Assistance Program (mental health platform) • Parental Leave • Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

Lead and manage digital marketing campaigns and client engagement projects remotely. | Extensive experience in digital campaign and client project management with proficiency in Workfront and agile methodologies, but no demonstrated localization or vendor management expertise. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description We are seeking a strategic and experienced Senior Product Program Manager, Localization to support Turnitin's global expansion. You will be responsible for transforming our localization program into a comprehensive strategic approach, ensuring our products, content, and experiences are seamlessly localized and culturally relevant for our international users. You will manage multiple product and program roadmaps with minimal supervision. You will collaborate closely with product, engineering, and UX teams to establish and execute localization strategies, optimize workflows, and maintain exceptional quality standards across all Turnitin offerings. You will collaborate across Product and other teams to improve product quality and operations. Your expertise will be instrumental in shaping the user experience for millions globally, enabling them to engage with our products in a way that feels inherently local. The ideal candidate is an adaptable, data-driven self-starter who effectively identifies and closes product or program operational gaps with minimal support. Key Responsibilities: • Localization Program Strategy & Execution: Define, develop, and execute Turnitin’s end-to-end localization strategy in alignment with company objectives. This includes setting success metrics, reporting on progress to leadership, and establishing best practices for scaling localization. Manage project planning cycles, define processes, coordinate stakeholders, and oversee localization workflows from initiation to launch, all while minimizing risks and blockers. • Global User Experience & Quality: Act as an advocate for global users, ensuring international perspectives in our program outcomes. Establish and ensure high-quality localization standards, linguistic validation, and bug management. • Language Asset Governance: Update and maintain documentation for product or program developments. Build and scale key asset usage including glossaries, style guides, and AI-ready datasets to support consistent, inclusive brand experiences. • Operational & Vendor Management: Identify and close product or program operational gaps with minimal support. Oversee vendor evaluations, ensure accurate budget tracking, and manage third-party localization vendor quality. • Cross-Functional Collaboration: Collaborate across Product and other teams (including technology, marketing, and UX) to organize and facilitate data-driven change management. • Process Improvement: Serve as a change agent centered on consultation around process and continuous improvement, optimizing workflows from initiation through post-launch. Qualifications Essential • 8+ years of related experience in program, project management, and/or localization. • Localization Strategy: Demonstrated experience in crafting localization strategy and leading cross-functional initiatives to launch successful localized products. • Vendor Management: Experience collaborating with and managing localization and linguistics vendors to ensure high-quality delivery. • Technical Proficiency: Mastery of Translation Management Systems (TMS), Computer-Assisted Translation (CAT) tools, machine translation, and content management systems. • Program Mastery: Mastery of at least one product line or program AND multiple product functions (e.g., quality, communication, operations). Strong operational, organizational, and project management abilities, including experience building and scaling processes from the ground up, and navigating ambiguity and dependencies in an agile environment. • Communication: Exceptional oral and written communication skills in English; ability to influence stakeholders and present plans to diverse audiences. Experience working in a highly cross-functional setting, driving results across various teams and time zones. Desirable • Thorough understanding of internationalization (i18n) and globalization (g11n) concepts and standards such as Unicode and CLDR. • Demonstrated experience applying AI tools, machine translation (NMT), or LLMs to improve localization workflows. • Familiarity with Agile development workflows, including Scrum or Kanban. • Experience with localization programs or project management with educational institutions and/or in the EdTech industry. • Master’s degree in Localization, Linguistics, International Studies, Computer Science, or related field. Personal Attributes/Competencies: • Customer Centric: Focuses on the needs of the customer and global users in all actions and decisions • Action & Ownership: Demonstrates a bias for action and takes ownership of outcomes • Self-Awareness & Impact: Understands own strengths/weaknesses and their impact on others • Accountability: Holds oneself responsible for required actions and team goals • Quality Focus: Sets high standards for our work and strives for continuous improvement and quality assurance so that our internal & external customers get the best possible outcomes • Resourcefulness: Creates and advances ways of achieving results in new or difficult situations • Collaboration & Influencing: Effectively communicates and cooperates to achieve outcomes; networks with key contacts outside own area of expertise • Cultural Awareness: Committed to learning about and understanding the diverse environments and cultures in which Tii operates, both commercially and culturally Additional Information The expected annual base salary range for this position is: $112,125/year to $186,875/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. • Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. • One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits • Remote First Culture • Health Care Coverage • Education Reimbursement*Competitive Paid Time Off • Self-Care Days • National Holidays • 2 Founder Days + Juneteenth Observed • Paid Volunteer Time Off • Charitable Contribution Match • Monthly Wellness or Home Office Reimbursement • Access to Employee Assistance Program (mental health platform) • Parental Leave • Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

Manage customer relationships, drive product adoption, and identify growth opportunities within higher education institutions. | 3+ years in SaaS or EdTech customer success, proven renewal and upsell success, strong relationship-building skills, and familiarity with CRM tools. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description We’re looking for an experienced, relationship-driven Higher Education Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact—someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. Key Responsibilities • Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts. • Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. • Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership. • Act as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies. • Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal. • Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success. Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events. Qualifications • 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech. • Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets. • Strong ability to build and maintain executive-level relationships within higher education institutions. • Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity. • Excellent communication, presentation, and storytelling skills—able to articulate value and outcomes clearly to diverse audiences. • Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy. • Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.). • A collaborative teammate with a growth mindset, resilience, and a passion for education. Success Metrics • Achieves or exceeds renewal and upsell targets. • Drives adoption and demonstrable customer outcomes. • Expands relationships across institutional stakeholders. • Maintains high customer health and satisfaction scores (NPS/CSAT). • Generates qualified cross-sell referrals in partnership with Sales. • Builds advocates who amplify the customer story within the education community. Additional Information The expected annual base salary range for this position is: $77,700/year to $129,500/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. • Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. • One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits • Remote First Culture • Health Care Coverage • Education Reimbursement*Competitive Paid Time Off • Self-Care Days • National Holidays • 2 Founder Days + Juneteenth Observed • Paid Volunteer Time Off • Charitable Contribution Match • Monthly Wellness or Home Office Reimbursement • Access to Employee Assistance Program (mental health platform) • Parental Leave • Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

Conduct market and competitor analysis, develop portfolio strategies and business cases, and collaborate cross-functionally to drive product growth and strategic initiatives. | Requires 3-5 years in strategy or product roles with strong analytical, communication, and collaboration skills, plus a bachelor's degree; MBA and ed tech experience preferred. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin, LLC is an equal opportunity employer- vets/disabled. Job Description Turnitin is seeking an analytical and resilient Portfolio Strategy Manager to join our Product team. This individual will make recommendations to expand our product offerings and drive growth by identifying new opportunities, defining target markets, and developing strategic initiatives. This highly visible role requires a strategic thinker with a background in performing qualitative and quantitative market and user research and translating your findings into business recommendations and execution plans. You will work in partnership across all functions and levels within the company to shape priorities. If you enjoy operating with a significant degree of autonomy and ambiguity across functions and global regions, getting your hands into data and packaging the most valuable insights, and seeing the tangible impact of your strategy work, please consider applying. Responsibilities: • Market Analysis and Opportunity Identification: • Conduct research, including internally and in the market, and analysis to identify emerging trends, unmet customer needs, and potential new market opportunities. • Define and size new target markets, providing data-driven insights into market attractiveness and potential. • Analyze competitor strategies, market positioning, and potential threats. • Portfolio Strategy Development: • Develop and articulate clear and compelling strategic frameworks for new product offerings and portfolio growth. • Define the strategic rationale, target audience, value proposition, and key success metrics for new product initiatives. • Collaborate cross-functionally to align product roadmaps with the overall portfolio strategy. • Strategic Planning and Execution Support: • Develop business cases and financial models to evaluate new opportunities. • Work cross-functionally to ensure alignment and effective execution of strategic initiatives. • Present strategic recommendations and insights to executive leadership and other key stakeholders. Qualifications Characteristics for Success: • Self-motivated and self-managing, with strong organizational skills. • Able to see the big picture, even while diving into the details, and continue driving toward the question to be solved / problem at hand even as focus, priorities and tasks evolve. • Able to work independently, scoping and managing projects from inception to completion, proactively procuring guidance and resources necessary for success. • Able to break down complex and ambiguous questions with a mix of analytical rigor, customer insight and input from internal and external data sources. • Comfortable working cross-functionally, understanding diverse perspectives and positions within the context of the overarching goal(s) at hand. • Bias towards action, operating with a high degree of autonomy and ownership • While not a Product Manager, possesses an understanding of product development processes and user experience principles. Required: • Bachelor's degree in Business, Economics, Math, Statistics, Engineering or a related field. • 3-5 years of experience in strategy consulting, product strategy, market analysis, or a similar strategic role within a technology-driven industry. • Proven ability to conduct market research, analyze data, and derive actionable insights. • Financial modeling and business case development experience for investment recommendations. • Comfort with ambiguity and making recommendations that account for missing or imperfect data. • Excellent written and oral presentation and communication skills. • Strong collaboration and teamwork skills, and enthusiasm for our company values. Desired: • Master's degree in Business Administration (MBA) or a related advanced degree. • Experience in education and/or the ed tech industry. • Experience working internationally and/or cross-culturally. • Generally curious, enthusiastic about collaborative problem-solving. • Experience with strategic frameworks and methodologies. Tii Elements: • Collaboration & influencing • Curiosity • Adaptability • Cultural awareness Additional Information The expected annual base salary range for this position is: $83,400/year to $139,000/year. This position is bonus eligible / commission-based. As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. • Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. • Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. • Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. • Action & Ownership - We have a bias toward action and empower teammates to make decisions. • One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes. • Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits • Remote First Culture • Health Care Coverage* • Education Reimbursement* • Competitive Paid Time Off • 4 Self-Care Days per year • National Holidays* • 2 Founder Days + Juneteenth Observed • Paid Volunteer Time* • Charitable contribution match* • Monthly Wellness or Home Office Reimbursement* • Access to Modern Health (mental health platform) • Parental Leave* • Retirement Plan with match/contribution* • varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.