TurnItIn

Manage customer relationships, drive product adoption, and identify growth opportunities within higher education institutions. | 3+ years in SaaS or EdTech customer success, proven renewal and upsell success, strong relationship-building skills, and familiarity with CRM tools. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description We’re looking for an experienced, relationship-driven Higher Education Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact—someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. Key Responsibilities • Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts. • Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. • Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership. • Act as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies. • Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal. • Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success. Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events. Qualifications • 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech. • Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets. • Strong ability to build and maintain executive-level relationships within higher education institutions. • Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity. • Excellent communication, presentation, and storytelling skills—able to articulate value and outcomes clearly to diverse audiences. • Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy. • Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.). • A collaborative teammate with a growth mindset, resilience, and a passion for education. Success Metrics • Achieves or exceeds renewal and upsell targets. • Drives adoption and demonstrable customer outcomes. • Expands relationships across institutional stakeholders. • Maintains high customer health and satisfaction scores (NPS/CSAT). • Generates qualified cross-sell referrals in partnership with Sales. • Builds advocates who amplify the customer story within the education community. Additional Information The expected annual base salary range for this position is: $77,700/year to $129,500/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. • Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. • One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits • Remote First Culture • Health Care Coverage • Education Reimbursement*Competitive Paid Time Off • Self-Care Days • National Holidays • 2 Founder Days + Juneteenth Observed • Paid Volunteer Time Off • Charitable Contribution Match • Monthly Wellness or Home Office Reimbursement • Access to Employee Assistance Program (mental health platform) • Parental Leave • Retirement Plan with match/contribution Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

Conduct market and competitor analysis, develop portfolio strategies and business cases, and collaborate cross-functionally to drive product growth and strategic initiatives. | Requires 3-5 years in strategy or product roles with strong analytical, communication, and collaboration skills, plus a bachelor's degree; MBA and ed tech experience preferred. | When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin, LLC is an equal opportunity employer- vets/disabled. Job Description Turnitin is seeking an analytical and resilient Portfolio Strategy Manager to join our Product team. This individual will make recommendations to expand our product offerings and drive growth by identifying new opportunities, defining target markets, and developing strategic initiatives. This highly visible role requires a strategic thinker with a background in performing qualitative and quantitative market and user research and translating your findings into business recommendations and execution plans. You will work in partnership across all functions and levels within the company to shape priorities. If you enjoy operating with a significant degree of autonomy and ambiguity across functions and global regions, getting your hands into data and packaging the most valuable insights, and seeing the tangible impact of your strategy work, please consider applying. Responsibilities: • Market Analysis and Opportunity Identification: • Conduct research, including internally and in the market, and analysis to identify emerging trends, unmet customer needs, and potential new market opportunities. • Define and size new target markets, providing data-driven insights into market attractiveness and potential. • Analyze competitor strategies, market positioning, and potential threats. • Portfolio Strategy Development: • Develop and articulate clear and compelling strategic frameworks for new product offerings and portfolio growth. • Define the strategic rationale, target audience, value proposition, and key success metrics for new product initiatives. • Collaborate cross-functionally to align product roadmaps with the overall portfolio strategy. • Strategic Planning and Execution Support: • Develop business cases and financial models to evaluate new opportunities. • Work cross-functionally to ensure alignment and effective execution of strategic initiatives. • Present strategic recommendations and insights to executive leadership and other key stakeholders. Qualifications Characteristics for Success: • Self-motivated and self-managing, with strong organizational skills. • Able to see the big picture, even while diving into the details, and continue driving toward the question to be solved / problem at hand even as focus, priorities and tasks evolve. • Able to work independently, scoping and managing projects from inception to completion, proactively procuring guidance and resources necessary for success. • Able to break down complex and ambiguous questions with a mix of analytical rigor, customer insight and input from internal and external data sources. • Comfortable working cross-functionally, understanding diverse perspectives and positions within the context of the overarching goal(s) at hand. • Bias towards action, operating with a high degree of autonomy and ownership • While not a Product Manager, possesses an understanding of product development processes and user experience principles. Required: • Bachelor's degree in Business, Economics, Math, Statistics, Engineering or a related field. • 3-5 years of experience in strategy consulting, product strategy, market analysis, or a similar strategic role within a technology-driven industry. • Proven ability to conduct market research, analyze data, and derive actionable insights. • Financial modeling and business case development experience for investment recommendations. • Comfort with ambiguity and making recommendations that account for missing or imperfect data. • Excellent written and oral presentation and communication skills. • Strong collaboration and teamwork skills, and enthusiasm for our company values. Desired: • Master's degree in Business Administration (MBA) or a related advanced degree. • Experience in education and/or the ed tech industry. • Experience working internationally and/or cross-culturally. • Generally curious, enthusiastic about collaborative problem-solving. • Experience with strategic frameworks and methodologies. Tii Elements: • Collaboration & influencing • Curiosity • Adaptability • Cultural awareness Additional Information The expected annual base salary range for this position is: $83,400/year to $139,000/year. This position is bonus eligible / commission-based. As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered. Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. • Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. • Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. • Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. • Action & Ownership - We have a bias toward action and empower teammates to make decisions. • One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes. • Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits • Remote First Culture • Health Care Coverage* • Education Reimbursement* • Competitive Paid Time Off • 4 Self-Care Days per year • National Holidays* • 2 Founder Days + Juneteenth Observed • Paid Volunteer Time* • Charitable contribution match* • Monthly Wellness or Home Office Reimbursement* • Access to Modern Health (mental health platform) • Parental Leave* • Retirement Plan with match/contribution* • varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.