Turner Services Inc.

Lead and execute transformation strategies, manage cross-functional projects, and foster a culture of innovation within Warner Bros. Discovery. | Over 7 years of experience in business transformation or strategy, with strong analytical, change management, and execution skills, preferably in media, entertainment, or technology sectors. | Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role The Director Global Transformation will be instrumental in shaping and executing transformation strategies that position the organization for long-term success. This role requires expertise in problem solving, analytics, and change management across a complex business environment. The ideal candidate will be highly adaptable and a “doer”. We work in a very dynamic and ever-changing environment. The role requires someone who is highly motivated, flexible and resilient. For the next 6 months the majority of the work will be on the separation. The role is a key member of the Separation team and will lead workstreams, manage timelines, deliverables and tracking, and problem-solve paths forward. The successful candidate will need to get up to speed quickly on WBD’s current business and be able to hit the ground running as the separation is already well underway. Your Role Accountabilities Strategic Transformation Leadership Lead and implement transformation strategies aligned with WBD’s mission, values, and the evolving market landscape. Collaborate with colleagues across business units to identify and prioritize initiatives that drive growth and innovation. Data-Driven Decision Making and Problem Solving Structure high-level and ambiguous problems soundly and develop clear insights using both qualitative and quantitative methods. Utilize analytics and business intelligence to develop data-driven recommendations. Partner with business leaders to define the scope, goals and KPIs for transformation initiatives. Change & Program Management Foster a culture of innovation, adaptability, and continuous improvement. Manage the planning, execution and oversight of transformation programs. Oversee program governance, reporting and timelines for change initiatives. Identify risks and issues, and help problem solve mitigation strategies. Facilitate meetings to align on project goals, drive decision making and resolve conflicts. Operational Excellence & Innovation Champion the integration of digital technologies and AI to enhance content delivery, audience engagement, and internal workflows. Manage cross-functional efforts to optimize processes, reduce complexity, and improve performance across global operations. Stakeholder Engagement Serve as a strategic thought partner to Transformation leaders and business leads on company-wide transformation initiatives and functional specific initiatives. Communicate transformation goals, progress, and impact clearly and consistently across the organization. Team Leadership & Development Foster a collaborative and inclusive team environment that encourages accountability and continuous learning. Collaborate with other team members within the Global Transformation team. Develop and foster a strong team dynamic by role modelling good working relationships for junior team members. Qualifications & Experience 7+ years of experience in business transformation or strategy, ideally within media, entertainment, or technology sectors. Strong emphasis on experience in strategy/management consulting which focuses on strategic problem structuring / critical thinking Bachelor's degree MBA preferred Proven success managing large-scale, cross-functional projects in dynamic, fast-paced environments. Strategic Thinking: Exceptional strategic thinking and problem solving with the ability to develop long-term transformation plans that align with evolving industry trends. Analytical Expertise: Strong analytical skills. Experience in gathering and analyzing data and developing actionable recommendations. Change Management: Experience leading change management programs with a proven record of being a change agent and motivating the organization to embrace new ways of working. Execution-focus: Strong ability to manage and drive complex projects, multiple stakeholders and articulate the dependencies and interrelationships Prioritization: Organizational, project, and priority management skills for planning, executing and following up on issues, projects and daily responsibilities in order to meet established deadlines. Communication: Excellent communication, negotiation, and interpersonal skills, with the ability to effectively articulate complex strategies to a diverse set of audiences. Strong facilitation and negotiation skills: Effective stakeholder management, building commitment and trust, influencing others positively Global Perspective: Experience working in international markets with an understanding of cultural, regulatory, and operational differences. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $175,070.00 - $325,130.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation. Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.

Oversee and optimize email platform operations, data integrity, and deliverability to support marketing and editorial goals. | Extensive experience with email systems, data flows, compliance, and cross-functional collaboration in a high-growth environment. | Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more, need more, deserve more. We are the home of the global digital revolution. We are CNN. To see what it’s like to work at CNN, follow @WBDLife on Instagram and X! Manager, CRM & Email Platform Your New Role… We are CNN. The world's most essential and engaging source of digital news. We are in the midst of rapid transformation and need our next generation of innovators, makers, and dreamers who will lead and drive our growth. We aim to make the world a better, more connected place. CNN is looking for a Manager, CRM & Email Platform to ensure the health, scalability, and performance of our marketing, transactional, and editorial email programs. This role will oversee everything from domain and mailbox management to deliverability monitoring and data integrity — while helping our teams make the most of the systems (including our ESP) that power our email products. The ideal candidate combines operational excellence with product sensibilities — someone who can translate business goals into platform solutions, improve reliability and efficiency, and guide teams in using email as a key engagement and growth channel. The ideal candidate will possess a robust background in email operations, possess a strong technical acumen, be detail-oriented, and thrive in a fast-paced, growth-oriented environment. Your Role Accountabilities… ESP Platform and Systems Management: Work closely with our ESP vendor and other technical partners to oversee system maintenance, integrations, and new feature rollouts, ensuring we take full advantage of platform capabilities to support marketing and editorial objectives. Data Ingestion, Maintenance and Integrity: Partner with ESP technical teams and internal data engineers to ensure accurate and reliable data flows between systems, maintain high data quality, and enable consistent audience segmentation. Establish ongoing monitoring and audit processes to safeguard data integrity. Cross-Functional Collaboration: Work closely with product, marketing, engineering, data & analytics teams to align email operations with business priorities, and to ensure our teams are leveraging ESP and data platforms to support our marketing and editorial needs. Email Deliverability & Compliance: Monitor e-mail deliverability performance, maintain proper list hygiene and ensure compliance with CAN-SPAM, GDPR and other email regulations. Maintain Domain Reputation Build process and documentation for scalable domain and mailbox management. Proactively identify and mitigate deliverability issues including blacklistings, spam traps, etc. Performance Reporting and Insights. Track and report key e-mail campaign metrics (delivery, open and click rates) and help marketing and editorial teams use these insights to optimize their campaigns. Continuous Optimization: Stay current with email industry trends, compliance updates, best practices and emerging tools. Identify opportunities to improve efficiency, automate workflows and adopt new ESP features that enhance e-mail engagement and performance. Issue Resolution & Support: Investigate and resolve technical issues, serving as a liaison between our internal teams and our vendor support to ensure timely resolution and minimal disruption. Training & Enablement: Onboard and train team members on all processes and platforms. Educate teams on new ESP features and best practices to maximize platform utilization. Qualifications & Experience… Experience: 5+ years of experience in email operations or system administration, preferably within a subscription-based business or high-growth tech environment. ESP Expertise: Hands-on experience managing and configuring major email marketing platforms (e.g., Zeta Marketing Platform, Salesforce Marketing Cloud, Braze) including automation workflows, triggered campaigns, dynamic content, and integrations. Technical Understanding: Familiarity with email infrastructure, data flows, and delivery best practices (you don’t have to be an engineer, but you can speak their language). Experience with scripting or developing tools to automate tasks and processes is plus. Compliance Knowledge: Solid understanding of CAN-SPAM, GDPR, and other email marketing regulations, as well as email list management and deliverability best practices. Analytical Skills: Ability to analyze data, identify trends, and perform root cause analysis. Communication: Clear and prompt communication with vendors and both technical and non-technical internal stakeholders. Problem-Solving: Proactive and resourceful approach to identifying and resolving technical challenges. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $91,000.00 - $169,000.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation. Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.