Tufts Medical Center

Provide basic nursing support and patient care under supervision, including monitoring patient condition, assisting with daily activities, and supporting nursing staff. | High school diploma or equivalent with at least one year of mental health services experience; preferred bachelor's degree and three years psychiatric patient experience. | Schedule Per diem requirements are a minimum of 4 shifts per month on day/night/weekend/holiday rotation. Job Profile Summary ​This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following Nursing Support duties: Provides basic care services to patients, but does not have an RN or LPN license.  Positions in this nursing support work under the direction of physicians, mid-level practitioners, and may work under the direction of registered nurses depending on their unit. A clinical technologist role that has specialized knowledge or skills gained through a combination of vocational education, training, and experience. This role will be most commonly applied to patient care and/or scientific/laboratory jobs. An experienced level role requiring basic knowledge of job procedures and tools obtained through work experience and requiring vocational or technical education. Works under moderate supervision, works through problems of a routine nature, but may at times require interpretation or deviation from standard procedures and communicates information that requires some explanation or interpretation. Job Overview The position according to the policies, procedures, philosophy, and objective of the department and hospital. Works cooperatively within the department and the contracted behavioral health services with other services to create a system of quality health care. Under the direct supervision of a registered nurse, this position provides physical and emotional care to patients on an assigned unit, as a member of the patient care team. Job Description Minimum Qualifications: 1. High school diploma or equivalent. 2. One (1) year of applicable experience in mental health services, addiction recovery. Preferred Qualifications: 1. Bachelor’s degree in Psychology or Behavioral Sciences 2. Three (3) years of applicable experience working with psychiatric patients. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Monitors the patient’s condition through general observations, taking vital signs neurological signs and determining weights and heights. Administers physical care and personal hygiene measures to assigned patients as appropriate. 2. Establishes a therapeutic and helping relationship with assigned patients and helps patients with daily living activities such as daily hygiene, showering and clothing. Responds promptly and appropriately to the needs and requests of patients as appropriate. 3. Facilitates effective patient reports. At the beginning of each shift, receives a report and an assignment from the nurse at the beginning of each shift. During the shift and after the shift, Communicates pertinent observations and information regarding the patient’s condition to the nurse 4. Assists the nurse or physician during exams and procedures. Completes specimen collection and test measurements. Observes the patient’s condition during and after the procedure as directed and supervised by the RN. 5. Assists in the pre-admission and discharge process as requested. This may include recording vital signs, checking ID bracelets, orienting patients to the unit and escorting patients and their families to the exit. 6. Assists with administrative duties such as documenting observations and activity of patient. Requires keeping detailed records, reporting changes in patients' behavior to the clinical care team. 7. Transports patients, equipment and specimens to designated areas. 8. Maintains the patient environment and the nursing unit in a clean, neat and safe manner. 9. Assists in managing meal times. Ensure that patients have received the proper meal trays and observes patients’ nutritional intake. Assists in setting up patient’s tray and feeding patient when appropriate. 10. Provides assistance during Code 99s by calling the page operator, obtaining equipment, transporting specimens and observing and assisting the other patients on the unit. 11. Assists in monitoring the safety of the unit. 12. Participates in the implementation of the treatment plan. 13. Participates in milieu activities and groups. Observes and reports patients’ interactions in the milieu. 14. Intervenes in crisis situations in collaboration with nurses and other mental health team members to maintain safety of patients and staff, and to promote therapeutic outcomes. 15. When assigned and following the established protocol, remains in constant attendance with patients who are suicidal or have behavioral problems. Physical Requirements: 1. Prolonged, extensive, or considerable standing/walking. 2. Lifts, positions, pushes and/or transfer patients and equipment of 5-10 lbs. 3. Considerable reaching, stooping, bending, kneeling, crouching. 4. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of blood borne diseases and other transmissible infections. 6. Contact with patients under wide variety of circumstances. 7. Subject to varying and unpredictable situations. 8. Manual dexterity using fine hand manipulations for assisting patients and computer keyboard. 9. Requires ability to hear instructions from clinical staff. Skills & Abilities: 1. Excellent interpersonal and organizational skills. 2. Able to work with detailed, confidential material. 3. Computer experience. 4. Ability to handle stressful and demanding situations, and exceptional communication skills & requires observing skills. 5. Ability to take vital signs, weighs patients and collects routine specimens. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $20.12 - $25.15

Provide professional nursing care and case management to patients, including assessment, planning, implementation, and evaluation of care needs, while managing processes and coaching lower-level professionals. | Must have RN license, BLS certification, and at least 3 years of case management experience; BSN and specialty certifications preferred. | RN Case Manager - Case Management Tufts Medical Center is recognized by the ANCC Magnet Recognition Program® for excellence in nursing. Magnet® recognition is the highest and most prestigious credential a health care organization can achieve for nursing excellence and quality patient care. Magnet® recognition signals to nurses that the organization is committed to nursing. The nurses at Tufts Medical Center are integral to everything we do. They are often the ones patients interact with first, and sometimes the ones they interact with the most. It’s a critically important role, so our nurses are well-supported, well-respected, and very well-appreciated! There’s an intensity and a pace to be embraced. You will have responsibility and accountability the minute you pull on the scrubs. You need to be the kind of person who gives everything you've got. Our patients deserve the best. Our nurses give it to them. Position/Job Title: RN - Case Manager, Day Shift Hours: 40 hours per week Job Profile Summary ​This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following Clinical Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patient’s plan of care as directed. Provides professional nursing care to patients. Requires a nursing license. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience. Typically responsible for: managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower level professionals, resolving difficult and sometimes complex problems. Job Overview The professional registered nurse possesses and applies the skills and knowledge necessary for the delivery and management of patient care from admission through discharge. The professional registered nurse is knowledgeable of current trends in healthcare including but not limited to advances in technology, pharmacology, treatment care modalities, quality and patient safety. The professional registered nurse serves as a patient and family advocate while facilitating a cooperative and collaborative environment among all health care providers. The professional registered nurse is responsible for the planning, delivery and management of patient/family centered care utilizing the nursing process and adhering to the standards of nursing practice embedded in research, evidence based practice and/or best practices. The professional registered nurse at Tufts Medical Center provides clinical excellence, which fosters and supports an environment central to our patient and family centered model of care. Minimum Qualifications: 1. Registered Nurse (RN) license or license eligible. 2. Basic Life Support (BLS) certification. 3. Three (3) years of Case Management experience. Preferred Qualifications: 1. Bachelor of Science in Nursing (BSN) 2. Specialty Nursing certifications. Job Profile Summary ​This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following Clinical Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patient’s plan of care as directed. Provides professional nursing care to patients. Requires a nursing license. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience. Typically responsible for: managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower level professionals, resolving difficult and sometimes complex problems. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $41.76 - $68.89

Conducts basic research activities including data collection, literature review, record maintenance, and assists with manuscripts under close supervision. | Entry-level position requiring a high school diploma or enrollment in an educational program with minimal research experience preferred. | Job Profile Summary ​This role focuses on performing work related to research and development of new products, innovation, and improvement of products and processes. In addition, this role focuses on performing the following Research Programs and Projects duties: Supports the development of new products and innovation. Includes Clinical roles focused on research projects. Positions in this family perform basic, translational, and/or clinical research towards solving a specific problem for an entity or community. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An entry level role that applies broad theoretical job knowledge typically obtained through advanced education. May require the following proficiency: work is closely supervised, problems faced are not typically difficult or complex, and explains facts, policies and practices related to job area. Job Overview Under the supervision and direction of the Principal investigator, this position conducts research activities which include, but are not limited to, reviewing and summarizing literature, testing, data preparation and analysis, and assisting with the preparation of manuscripts and presentations. Job Description Minimum Qualifications: 1. High school diploma or equivalent. 2. Enrolled in an Educational Related Degree program, relevant to research. Preferred Qualifications: 1. One (1) year of research experience. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Facilitates data collection and ensuring that all data is collected in a timely fashion, which includes identifying missing data and implementing data checks, as well as generation of reports. 2. Performs tasks which may require familiarity with a variety of protocols, techniques and equipment. 3. Maintains and updates records, reports and files as required. 4. Assists with preparation of abstracts, presentations, and publications as needed. 5. Attends meetings as required, may be asked to take minutes. 6. Performs literature searches either relevant to the project(s), else in pursuit of new techniques/ideas to expand relevant basic knowledge. 7. Schedules meetings or study visits, as well as calendar maintenance. Logs work performed. 8. Assists with the collection, storage, and shipping of biological samples. 9. Maintains and updates records in accordance with IRB/WIRB and sponsor requirements. 10. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment. Physical Requirements: 1. Ability to sit for extended periods of time. Skills & Abilities: 1.Excellent written and oral communication skills. 2. Strong computer skills, including proficiency with MS Office (Word, Excel and Power Point), and familiarity with databases (e.g., experience using MS Access). 3. Strong organizational skills with the ability to handle competing demands in order to meet project timelines. 4. Ability to follow directions from supervisor and work well in a collaborative team environment. 6. Ability to multi-task and prioritize responsibilities as needed. 7. Ability to be meticulous and detail-oriented in following procedures and recordkeeping.

Lead strategic and operational initiatives across clinical, research, and administrative domains to improve financial performance, quality outcomes, and care delivery within the Department of Medicine. | Bachelor’s degree with 5+ years leadership in healthcare project planning or clinical operations, preferred master’s degree and project management certification, experience in academic medical center or integrated health system. | Job Profile Summary ​This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that manages experienced professionals who exercise latitude and independence in assignments. Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. Job Overview This position reports to the Executive Director, Department of Medicine, provides strategic and operational leadership for Tufts Medical Center. This position focuses on cross-cutting project execution, operational redesign, and strategic planning to enhance financial performance, quality outcomes, and care delivery within the Department of Medicine. Oversees department-wide initiatives focusing on clinical operations, and finance, with a focus on embedding Lean methodologies, developing programmatic growth strategies, and aligning with institutional performance goals. Supports population health performance across value-based contracts, working collaboratively with clinical and administrative leaders to ensure operational and financial success. Also supports educational and research activities that align with our clinical operations and population health activities, as part of the overall missions of the Department and Tufts Medicine. A major component of the role includes partnering with primary care and specialty divisions to advance strategic initiatives such as chronic disease program buildouts, workflow optimization, and financial planning. Manages a dedicated team and acts as a liaison between operations, finance, quality, and physician leadership. Job Description Minimum Qualifications: 1. Bachelor’s degree in Public Health, Business Administration, or related area. 2. Five (5) years of leadership experience in healthcare project planning, population health, finance, or clinical operations. Experience should include leading multi-stakeholder initiatives with measurable outcomes. Preferred Qualifications: 1. Master's degree in Public Health, Business Administration, or related area. 2. Project management certification (e.g., Lean Six Sigma or similar). 3. Experience in an academic medical center or integrated health system. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Oversees department-wide project planning and implementation across research, education, clinical, and administrative domains. 2. Develops and scales programs in chronic disease management, access improvement, and service line growth (e.g., Diabetes, CHF, COPD). 3. Serves as a strategic advisor to the Executive Director and division chiefs to align operational projects with institutional goals. 4. Standardizes project execution frameworks using Lean methodology and change management principles. 5. Redesigns and optimizes departmental workflows for efficiency, financial sustainability, and quality outcomes. 6. Develops and maintains dashboards and tracking tools to monitor performance improvement and project execution. 7. Leads root-cause analyses and redesign initiatives in partnership with quality, finance, and operations teams. 8. Helps lead value-based care performance in coordination with Tufts Medical Center Local Care Organization (LCO) leadership. 9. Collaborates with Tufts Medicine Integrated Network (TMIN) and their partnerships to ensure alignment of Department of Medicine strategies with network and payer priorities. 10. Supports risk adjustment, care model design, and other payer-facing initiatives. 11. Leads funds flow modeling and reimbursement optimization efforts in collaboration with Finance. 12. Ensures compliance with ACO, CMS, MACRA/MIPS, and state/federal regulatory requirements. 13. Monitors and reports on contract performance, offering strategic recommendations to leadership. 14. Leverages data tools (e.g., Epic, payer claims data, predictive analytics) to identify trends and opportunities. 15. Develops high-level reports and dashboards to inform department strategy. 16. Promotes a culture of data-informed decision-making and operational transparency. 17. Contributes to performance and revenue improvement by focusing on strategic project planning and financial execution within value-based care frameworks: a.) 10% – Quality Performance Metrics (e.g., HEDIS, Stars, and clinical outcomes). b.) 25% – Risk Adjustment (accurate RAF coding, documentation, and patient complexity). c.) 65% – Efficiency & Cost Reduction (chronic disease management, reduced ED utilization, and inpatient admissions control, including Diabetes and CHF program buildouts). Physical Requirements: 1. Occasionally lift and/or move up to 25 lbs (OSHA standard requirement). 2. Primarily a sedentary role, but may involve walking, standing, and operating office equipment. 3. Frequent communication via phone, email, and in-person meetings. Skills & Abilities: 1. Strong analytical and financial acumen, with the ability to interpret complex data and drive actionable insights. 2. Proven leadership in high-performance, results-driven environments, with a track record of scaling population health programs. 3. Exceptional communication and stakeholder engagement skills, able to collaborate effectively across departments. 4. Expertise in value-based care, risk adjustment, and healthcare financial models. Job Profile Summary ​This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that manages experienced professionals who exercise latitude and independence in assignments. Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures.