TTEC Digital

Manage large-scale enterprise projects, coordinate teams, and ensure client satisfaction. | Extensive project management experience, familiarity with Microsoft solutions, and relevant certifications. | At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Microsoft Partner Practice, consisting of over 100 experts globally and growing, have the most recent certifications and experience with Azure AI, Power Platform and Microsoft Business Applications, earning them AI Inner Circle Awards, Eagle Awards, Partner of the Year, and nine Business Apps Inner Circle awards, all of which validate our employees' innovative industry solutions that fuel our clients' exceptional customer experience (CX). As part of our Project Management team supporting our Microsoft Practice, you will provide program and project management services for the design, deployment, and delivery support of our services and solutions in a client-facing environment. What you’ll be doing: • Manage the overall delivery relationship with assigned program/project clients • Frequent and direct contact with senior-level managers, directors, and executives to provide technical expertise and project status • Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 50 people [TTEC staff, contractors, client resources, and vendors] • Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes • Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and provide project progress and issues to client stakeholders, delivery management, and account team • Ensure client stakeholder alignment and drive overall program customer satisfaction. • Develop and deliver financial reporting dashboards providing project financial status to client stakeholders • Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions. • Review project invoices for accuracy • Work with project staff to develop work plans and assign duties, and responsibilities to ensure the specified project objectives are met. • Coach members of the project teams as needed to optimize the efficiency of the team. • Manage the program resource plan, project plan, and schedule. • Achieve project goals within designated constraints. • Perform and support project management duties related to resource utilization and revenue projection. • Assist in the continuous improvement of the established project management methodologies • Perform related duties as assigned What skills you’ll bring: • Experience delivering transformation projects. • Deep knowledge in at least one of these technologies: • Microsoft Solution stack • Customer Relationship Management-- Microsoft D365 CE highly desired • Data and AI • 10+ years of Project/Program Management experience within a consulting environment • Experience leading large enterprise client projects with 500,000 - $10,000,000 in consulting services, including executive-level sponsorship, and reporting requirements. • Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum, and hybrid methodology-run projects. • Experience leading a program with multiple projects and workstreams is preferred. • Experience leading multiple project teams ranging in size from 3 to 50 people • Superb written and verbal communication and listening skills • Excellent organizational and planning skills • Keen attention to detail • Ability to build relationships, collaborate, problem solve, negotiate, drive, and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members, and 3rd party partners. • PMP or other Project Management Certification strongly preferred • CSM, ACP, or SAFe Certification is desired and required for Hybrid or Agile-focused project teams. • Ability to travel up to 30% $140,000 - $170,000 a year #LI-DD1 Team Overview For ten years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as 'Partner of the year for Microsoft Dynamics 365 Service', ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform. Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience. About Us Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-REMOTEUS

Lead CX strategy and design projects remotely, managing teams and collaborating with clients to deliver user-centered digital transformation solutions. | 8-12 years experience with 5+ years leading projects in consulting or agency settings, strong portfolio in UX and digital transformation, excellent communication and leadership skills, and a bachelor's degree minimum. | At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The world has changed. Disruptive technologies, social media, more demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. TTEC Digital seeks a CX UX Strategy and Design Lead to join our CX Consulting practice area. This is a 100% remote opportunity! As a CX UX Strategy & Design Lead, working remotely in the US, you will play a pivotal role in UX team and the impact our technology practices bring to both end-customer and employee experience, ensuring that our clients receive exceptional and impactful solutions centered around Customer Experience Strategy and Human-Centered Design. Your expertise in user-centered design and your ability to gather and understand our client’s customers will be crucial in driving client success. This is a unique opportunity to be part of a growing practice delivering innovative and impactful solutions to our clients. This role reports to the UX/Design Director. We are seeking a strategic and tactical leader with a growth mindset and a proven track record of leadership in strategizing, designing, and developing digital transformation experiences, leveraging best-in-class digital platforms. What You Will Be Doing: Strategy Development: • Collaborate with clients to understand their business objectives, user needs, and market requirements and develop effective, creative strategies that align with their goals. • Conduct market research, analyze industry trends, and identify opportunities for innovation to drive client success. • Conduct user research, usability testing, and competitive analysis to inform design decisions and ensure user-centric solutions. • Solution and deliver key research objectives and methodologies to gain deep insights into customer behaviors, pain points, and motivations. • Define and communicate the creative vision to clients and internal teams, ensuring a clear understanding of objectives and expectations. Experience Design: • Oversee the development and execution of research, applying Design Thinking methodologies, and creation of design concepts, ensuring they are on-brand, visually appealing, and strategically aligned. • Provide guidance and feedback to the team, nurturing their professional growth and ensuring the delivery of high-quality research and design work. • Integrate research insights into the design and development process. • Lead the creation of experience concepts, wireframes, prototypes, and interactive mock-ups. • Define and implement user flows and interaction design to optimize user journeys and enhance usability. Team Leadership and Collaboration: • Manage experience design execution of multiple projects simultaneously, overseeing timelines, budgets, and resource allocation, as well as the implementation of design and usability testing. • Serve as a leader who inspires a team, including designers, UX architects, and UX strategists, fostering a collaborative and innovative work environment. • Collaborate with cross-functional teams to ensure seamless integration of design solutions within broader strategies and programs. Thought Leadership: • Stay abreast of industry trends, emerging technologies, and best practices in CX strategy and design, to leverage innovative approaches and tools to enhance research and design deliverables, facilitate knowledge sharing within the practice, and across the firm. What You Will Bring: • 8-12 years of relevant experience, including at least 5 years of experience leading projects, preferably within a consulting or agency environment. • Strong portfolio showcasing successful design strategies, visual concepts, successful user-centered design projects, and innovative digital transformations • Proficiency in Design Thinking facilitation, research methodologies, design and prototyping software, and other relevant tools. • Excellent communication, presentation, and client relationship skills, with the ability to articulate and sell CX strategy and design concepts to clients. • Strong leadership and management skills, with the ability to inspire and motivate a team. • Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage resources effectively. • In-depth knowledge of user experience, interaction design, and usability testing. • A passion for user-centered design and a continuous drive to stay updated with industry trends and emerging technologies. • Minimum Bachelor’s level degree required; Master’s degree preferred. #LI-JF1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: • Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions. #LI-Remote