TTEC

Lead and mentor managers to achieve service delivery goals and ensure quality customer experience. | Requires 3+ years call center or customer service experience, preferably in financial services, with leadership and data reporting skills. | Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Manager - Service Delivery working onsite in Oklahoma City, OK you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the USA says it all! What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? You’ll support and motivate managers to make sure they’re on track to meet goals and motivate their teams. You’ll work to find answers, resolve issues, provide feedback and know when to escalate to the next level of support while ensuring quality customer experience on every call. You’re instrumental in creating and maintaining a positive work environment. You’ll report to the Director. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You’ll • Improve the key success metrics associated with goals. These include: • Customer Satisfaction Score • Service Level Goals • Quality Goals • Mentor managers to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects • Bring your time management and organizational skills to help support managers on their multiple, complex, on‐going tasks and projects What You Bring to the Role • 3 years or more of call center experience or customer service industry experience • Experience in investment or financial services • Bachelor’s Degree or equivalent • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks • You lead by example and collaborate with your team, management, and clients to contribute to the overall success of your client program • Understanding, interpreting, and manipulating data for reporting What You Can Expect • Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Ask us about our paid time off (PTO) and wellness and healthcare benefits • " data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":" • ","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1" role="listitem">And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. The anticipated range is 80,000-90,000 annual salary offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our TTEC is a leading global consulting, technology and managed services company focused on delivering solutions at the intersection of data, AI, and customer experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-onsite Benefits: Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria Skills: Artificial Intelligence (AI), Call Centers, Career Development, Coaching, Consulting, Customer Experience, Customer Satisfaction, Customer Support/Service, Diversity, Mentoring, Metrics, Organizational Skills, Problem Solving Skills, Service Delivery, Team Building, Time Management, Training/Teaching, Workplace Issues About the Company: TTEC We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC. Company Size: 10,000 employees or more Industry: Other/Not Classified Founded: 0 Website: http://www.ttecjobs.com

Lead client portfolio to grow profitable business and align organizational objectives with client needs. | 15+ years business leadership, deep knowledge of customer experience with enterprise technology clients, and experience managing large complex clients. | Bringing smiles is what we do at TTEC… for you and the customer. As a VP, Client Success working remotely or at our principal place of business in Austin, Texas, you’ll be a part of bringing humanity to business. #ExperienceTTEC What You’ll be Doing Reporting to the Technology, Media, & Communications (TMC) Portfolio Leader, this experienced executive will lead a specialized client portfolio across technology clients representing the TTEC Engage solution set. The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for – and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships. As a client success executive, you should stay up to date on market trends impacting your clients’ industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives. To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio. You will be responsible for orchestrating TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably. During a Typical Day, You’ll • Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions. • Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance. • Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients’ business needs and market trends. Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies. • Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth • Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage • Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels. • Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance. What You Bring to the Role • 15+ years of business leadership experience, preferably in the customer experience industry • In depth knowledge of customer experience with enterprise level technology industry clients • Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques. • Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment. • A problem solver with demonstrated success influencing, managing and being part of matrix organizations. • Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment • Someone who galvanizes the team, excites the masses about one’s vision / operational plan, and balances being a take-charge leader with having a collaborative approach COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $170,000-$210,000. This position is eligible to participate in a sales incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: • Medical, dental, and vision • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

Lead client portfolio to grow profitable business and align organizational objectives with client needs. | 15+ years leadership in customer experience industry with expertise in operational excellence and client relationship management. | Bringing smiles is what we do at TTEC… for you and the customer. As a VP, Client Success working remotely or at our principal place of business in Austin, Texas, you’ll be a part of bringing humanity to business. #ExperienceTTEC What You’ll be Doing Reporting to the Technology, Media, & Communications (TMC) Portfolio Leader, this experienced executive will lead a specialized client portfolio across technology clients representing the TTEC Engage solution set. The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for – and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships. As a client success executive, you should stay up to date on market trends impacting your clients’ industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives. To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio. You will be responsible for orchestrating TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably. During a Typical Day, You’ll • Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions. • Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance. • Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients’ business needs and market trends. Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies. • Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth • Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage • Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels. • Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance. What You Bring to the Role • 15 years of business leadership experience, preferably in the customer experience industry • In depth knowledge of customer experience with enterprise level technology industry clients • Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques. • Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment. • A problem solver with demonstrated success influencing, managing and being part of matrix organizations. • Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment • Someone who galvanizes the team, excites the masses about one’s vision / operational plan, and balances being a take-charge leader with having a collaborative approach COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $170,000-$210,000. This position is eligible to participate in a sales incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: • Medical, dental, and vision • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. Remote Benefits: Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria Skills: Best Practices, Business Development, Business Growth, Business Strategy, Call Center Operations, Call Centers, Channel Strategies, Channel Support, Consulting, Customer Experience, Customer Relations, Customer Retention/Renewal, Diversity, Exceeded Sales Goal, Finance, Financial Metrics, Fortune 500 Customers, Healthcare, Leadership, Market Trend Analysis, Marketing, Matrix Management, Operations Planning, Problem Solving Skills, Process Improvement, Profit & Loss Management, Public/Media/Press/Analyst Relations, Sales, Sales Management, Service Delivery, Set Goals, Strategic Planning, Team Player, Technical Operations, Technical Strategy, Telesales, Vision Plan, Work From Home About the Company: TTEC We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC. Company Size: 10,000 employees or more Industry: Other/Not Classified Founded: 0 Website: http://www.ttecjobs.com

Lead and mentor sales managers to achieve revenue, customer satisfaction, and quality goals in a sales service delivery environment. | Requires 5+ years in insurance or related sales support, 3+ years call center or sales management, and a bachelor's degree. | Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Manager – Sales Service Delivery working onsite in Tempe, Arizona, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate managers to make sure they’re on track to meet goals and motivate their teams. You’ll work to find answers, resolve issues, provide feedback and know when to escalate to the next level of support while ensuring quality customer experience on every call. You’re instrumental in creating and maintaining a positive work environment. You’ll report to the Director, Sales Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You’ll • Improve the key success metrics associated with goals. These include: o Revenue Targets o Customer Satisfaction Score o Quality Goals • Manage key client stakeholders • Mentor managers to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects • Bring your time management and organizational skills to help support managers on their multiple, complex, on‐going tasks and projects What You Bring to the Role • At least 5 years of experience in pet insurance, property and casualty insurance support and sales, or related roles • • 3 years or more of call center, customer service industry or sales management experience • Bachelor’s degree or equivalent • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks • You lead by example and collaborate with your team, management, and clients to contribute to the overall success of your client program • Understanding, interpreting, and manipulating data for reporting • What You Can Expect • Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Ask us about our paid time off (PTO) and wellness and healthcare benefits • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. The anticipated range is $70,000 - $90,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Onsite Benefits: Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria Skills: Artificial Intelligence (AI), Career Development, Coaching, Consulting, Customer Experience, Customer Satisfaction, Customer Support/Service, Diversity, Insurance, Insurance Sales, Mentoring, Metrics, Organizational Skills, Problem Solving Skills, Property and Casualty Insurance, Sales, Sales Management, Sales Support, Service Delivery, Team Building, Telesales, Time Management, Training/Teaching, Workplace Issues About the Company: TTEC We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC. Company Size: 10,000 employees or more Industry: Other/Not Classified Founded: 0 Website: http://www.ttecjobs.com

Provide expert technical escalation support for connected vehicle services, troubleshoot complex hardware/software issues, collaborate with internal teams, and maintain documentation. | 3+ years technical or engineering support experience, familiarity with help desk and CRM software, experience with incident management tools, and preferably remote work experience. | Integrated Services Support Specialist Apply now At Percepta, we bring first-class service across each market we support. As an Integrated Services Support Specialist in Dearborn MI, youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What Youll Be Doing Integrated Services at a Automotive Company creates and delivers innovative customer experiences by seamlessly integrating hardware, software, and services across the Company. Our over-the-air (OTA) updates continuously enhance customer experience, making Automotive Company vehicles smarter and more valuable over time. We're building leading-edge connected digital platforms that will revolutionize how vehicles operate, how people interact with them, and the overall value they provide. The Escalation Support Specialist will play a critical role in ensuring a seamless experience for our retail customers using connected vehicle services. You will troubleshoot and resolve complex technical issues, collaborate effectively with internal teams and external customers, and deliver timely solutions. During a Typical Day, Youll Escalation Support: Provide expert technical support to retail customers via our Contact Resolution Center (CRC), resolving hardware and software issues within defined SLAs. Issue Resolution: Diagnose and resolve complex technical problems related to connected vehicle services, collaborating with product and engineering teams as needed. Proactive Monitoring & Issue Prevention: Leverage connected vehicle data to proactively identify and address potential issues before they impact customers, improving overall quality metrics. Data Analysis & Reporting: Analyze support data to identify trends, recurring issues, and areas for improvement in our services. Contribute to reporting on key performance indicators (KPIs). Collaboration & Communication: Effectively communicate with customers, internal teams (engineering, product, etc.), and external partners to resolve issues and provide updates. Documentation & Knowledge Base: Create and maintain up-to-date documentation, including troubleshooting guides, FAQs, and knowledge base articles. Process Improvement: Identify opportunities to streamline support processes and reduce manual effort. Responsible for following up on cases to ensure any update is communicated with customers, Managers, Engineers and dealers to support escalated cases in effort to resolve customers concerns. Identify and communicate software related departmental trends to Team Leads, Managers, Managers and Engineers to bring awareness and work toward possible solutions. Work with Knowledge Base on creation of articles for internal use for teams across the CRCs in effort to promote real-time solutions. Escalation Management: Efficiently escalate complex or unresolved issues to appropriate teams via Jira, ServiceNow, Microsoft Teams or Webex ensuring timely resolution and communication to the customer. What You Bring to the Role Education High School Diploma or GED Postsecondary education program in automotive service or software technology preferred or equivalent work experience Experience 3+ years of experience in engineering or technical support, preferably in a customer-facing role. Experience with help desk software, remote support tools, and CRM systems (e.g., Microsoft Dynamics, Salesforce). Experience working with IT incidents and problem management tools, such as JIRA, BMC or Service Now. Experience in a remote work environment is preferred. What You Can Expect Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility We listen first, lead with empathy, and stay groundedso people and ideas have room to grow. • Service beyond self We serve othersclients, customers, and teammateswith care and integrity in every interaction. • Leave it better We take ownership and leave every process, person, and place better than we found it. • Win together We succeed as onecelebrating, supporting, and showing up for each other. • Deliver remarkable We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Onsite Location/Division Dearborn, Michigan Job Requisition 0475E Apply now