TTEC

Lead a client portfolio, develop business strategies, and ensure profitable growth through relationship management and operational oversight. | 15+ years in business leadership, deep customer experience industry knowledge, proven success in managing large Fortune 500 clients, and strong matrix organization experience. | Bringing smiles is what we do at TTEC… for you and the customer. As a VP, Client Success working remotely or at our principal place of business in Austin, Texas, you’ll be a part of bringing humanity to business. #ExperienceTTEC What You’ll be Doing Reporting to the Technology, Media, & Communications (TMC) Portfolio Leader, this experienced executive will lead a specialized client portfolio across technology clients representing the TTEC Engage solution set. The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for – and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships. As a client success executive, you should stay up to date on market trends impacting your clients’ industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives. To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio. You will be responsible for orchestrating TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably. During a Typical Day, You’ll Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions. Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance. Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients’ business needs and market trends. Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies. Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels. Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance. What You Bring to the Role 15+ years of business leadership experience, preferably in the customer experience industry In depth knowledge of customer experience with enterprise level technology industry clients Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques. Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment. A problem solver with demonstrated success influencing, managing and being part of matrix organizations. Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment Someone who galvanizes the team, excites the masses about one’s vision / operational plan, and balances being a take-charge leader with having a collaborative approach COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $170,000-$210,000. This position is eligible to participate in a sales incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

Lead a client portfolio, develop business strategies, and ensure profitable growth while managing senior relationships. | 15+ years in customer experience or related leadership roles, deep industry knowledge, and experience managing large enterprise clients. | Vice President, Client Success - Technology (US Remote) Apply now Bringing smiles is what we do at TTEC for you and the customer. As a VP, Client Success working remotely or at our principal place of business in Austin, Texas, youll be a part of bringing humanity to business. #ExperienceTTEC What Youll be Doing Reporting to the Technology, Media, & Communications (TMC) Portfolio Leader, this experienced executive will lead a specialized client portfolio across technology clients representing the TTEC Engage solution set. The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships. As a client success executive, you should stay up to date on market trends impacting your clients industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives. To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio. You will be responsible for orchestrating TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably. During a Typical Day, Youll • Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions. • Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance. • Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients business needs and market trends. Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies. • Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth • Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage • Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels. • Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance. What You Bring to the Role • 15+ years of business leadership experience, preferably in the customer experience industry • In depth knowledge of customer experience with enterprise level technology industry clients • Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques. • Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment. • A problem solver with demonstrated success influencing, managing and being part of matrix organizations. • Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment • Someone who galvanizes the team, excites the masses about ones vision / operational plan, and balances being a take-charge leader with having a collaborative approach COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $170,000-$210,000. This position is eligible to participate in a sales incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: • Medical, dental, and vision • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. Location/Division Austin, Texas, Remote Job Requisition 0490A Work From Home Yes Apply now

Provide phone-based customer support for online banking, assist with product inquiries and application processes, document interactions, and meet performance metrics. | At least 1 year of customer service experience, high school diploma or equivalent, proficiency with Microsoft Suite, and strong communication skills. | Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Financial Services, working onsite in Concord, NC you’ll be a part of bringing humanity to business. #experienceTTEC. You’ll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for helping others navigate through their online banking needs? Whether it’s getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll • Answer questions about products via phone while providing website navigation support and assisting with the application process • Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request • Meet established goals for all performance metrics including call quality, productivity, and schedule adherence • Participate in projects or process improvements to drive operational excellence What You Bring to the Role • 1 year of customer service experience • High school diploma or equivalent • Recognize, apply and explain your product or service knowledge • Computer experience • Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook) What You Can Expect • Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Base wage of $19 per hour plus performance bonus opportunities • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Financial Services, working onsite in Concord, NC you’ll be a part of bringing humanity to business. #experienceTTEC. You’ll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for helping others navigate through their online banking needs? Whether it’s getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll • Answer questions about products via phone while providing website navigation support and assisting with the application process • Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request • Meet established goals for all performance metrics including call quality, productivity, and schedule adherence • Participate in projects or process improvements to drive operational excellence What You Bring to the Role • 1 year of customer service experience • High school diploma or equivalent • Recognize, apply and explain your product or service knowledge • Computer experience • Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook) What You Can Expect • Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Base wage of $19 per hour plus performance bonus opportunities • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Provide expert technical escalation support for connected vehicle services, troubleshoot complex hardware/software issues, collaborate with internal teams, and maintain documentation. | 3+ years technical or engineering support experience, familiarity with help desk and CRM software, experience with incident management tools, and preferably remote work experience. | Integrated Services Support Specialist Apply now At Percepta, we bring first-class service across each market we support. As an Integrated Services Support Specialist in Dearborn MI, youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What Youll Be Doing Integrated Services at a Automotive Company creates and delivers innovative customer experiences by seamlessly integrating hardware, software, and services across the Company. Our over-the-air (OTA) updates continuously enhance customer experience, making Automotive Company vehicles smarter and more valuable over time. We're building leading-edge connected digital platforms that will revolutionize how vehicles operate, how people interact with them, and the overall value they provide. The Escalation Support Specialist will play a critical role in ensuring a seamless experience for our retail customers using connected vehicle services. You will troubleshoot and resolve complex technical issues, collaborate effectively with internal teams and external customers, and deliver timely solutions. During a Typical Day, Youll Escalation Support: Provide expert technical support to retail customers via our Contact Resolution Center (CRC), resolving hardware and software issues within defined SLAs. Issue Resolution: Diagnose and resolve complex technical problems related to connected vehicle services, collaborating with product and engineering teams as needed. Proactive Monitoring & Issue Prevention: Leverage connected vehicle data to proactively identify and address potential issues before they impact customers, improving overall quality metrics. Data Analysis & Reporting: Analyze support data to identify trends, recurring issues, and areas for improvement in our services. Contribute to reporting on key performance indicators (KPIs). Collaboration & Communication: Effectively communicate with customers, internal teams (engineering, product, etc.), and external partners to resolve issues and provide updates. Documentation & Knowledge Base: Create and maintain up-to-date documentation, including troubleshooting guides, FAQs, and knowledge base articles. Process Improvement: Identify opportunities to streamline support processes and reduce manual effort. Responsible for following up on cases to ensure any update is communicated with customers, Managers, Engineers and dealers to support escalated cases in effort to resolve customers concerns. Identify and communicate software related departmental trends to Team Leads, Managers, Managers and Engineers to bring awareness and work toward possible solutions. Work with Knowledge Base on creation of articles for internal use for teams across the CRCs in effort to promote real-time solutions. Escalation Management: Efficiently escalate complex or unresolved issues to appropriate teams via Jira, ServiceNow, Microsoft Teams or Webex ensuring timely resolution and communication to the customer. What You Bring to the Role Education High School Diploma or GED Postsecondary education program in automotive service or software technology preferred or equivalent work experience Experience 3+ years of experience in engineering or technical support, preferably in a customer-facing role. Experience with help desk software, remote support tools, and CRM systems (e.g., Microsoft Dynamics, Salesforce). Experience working with IT incidents and problem management tools, such as JIRA, BMC or Service Now. Experience in a remote work environment is preferred. What You Can Expect Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility We listen first, lead with empathy, and stay groundedso people and ideas have room to grow. • Service beyond self We serve othersclients, customers, and teammateswith care and integrity in every interaction. • Leave it better We take ownership and leave every process, person, and place better than we found it. • Win together We succeed as onecelebrating, supporting, and showing up for each other. • Deliver remarkable We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Onsite Location/Division Dearborn, Michigan Job Requisition 0475E Apply now

You will resolve escalated or complex calls from customers, ensuring their issues are addressed effectively. Your role will significantly impact the overall customer experience. | Candidates should have at least 6 months of customer service experience and a high school diploma or equivalent. Computer experience and high-speed internet are also required. | Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely in Virginia, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience High speed internet (>15 mbps) What You Can Expect Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $15.25 per hour plus performance bonus and opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

You will resolve escalated or complex calls from customers, providing answers and consulting on products. Your role is to enhance the customer experience by addressing their issues with care and efficiency. | Candidates should have at least 6 months of customer service experience and a high school diploma or equivalent. Proficiency in written and verbal communication in Spanish and English is essential. | Your potential has a place here with TTEC’s award-winning employment experience. As a Spanish-English Bilingual Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Great written and verbal communication skills in Spanish-English Computer experience High speed internet (>15 mbps) What You Can Expect Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $13.50 to $17.25 per hour plus performance bonus and opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.