TTEC

Lead a communications client portfolio, own its financial performance, and coordinate teams to retain clients and grow profitable business. | Requires 15+ years of business leadership, customer experience expertise with communications clients, sales and contact center operations knowledge, and experience serving complex Fortune 500 accounts. | Vice President, Client Success Communications (US Remote) Apply now Save jobSaved job Bringing smiles is what we do at TTEC for you and the customer. As a VP, Client Success working remotely or at our principal place of business in Austin, Texas, youll be a part of bringing humanity to business. #ExperienceTTEC What Youll be Doing Reporting to the Communications Portfolio Leader, this experienced executive will lead a specialized client portfolio across one or multiple communications clients representing the TTEC Engage solution set. The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships. As a client success executive, you should stay up to date on market trends impacting your clients industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives. To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio. You will be responsible for orchestrating TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably. During a Typical Day, Youll • Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions. • Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance. • Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients business needs and market trends. Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies. • Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth • Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage • Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels. • Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance. What You Bring to the Role • 15+ years of business leadership experience, preferably in the customer experience industry • In depth knowledge of customer experience with communications clients • Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques. • Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment. • A problem solver with demonstrated success influencing, managing and being part of matrix organizations. • Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment • Someone who galvanizes the team, excites the masses about ones vision / operational plan, and balances being a take-charge leader with having a collaborative approach COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $170,000-$200,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: • Medical, dental, and vision • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. Location/Division Austin, Texas, Remote Job Requisition 04FDN Work From Home Yes Apply now Save jobSaved job

Manage security processes and provide technical leadership to protect information assets across global sites. | Bachelor's degree or equivalent experience with 5-7 years in information security and relevant certifications like CISSP. | Information Security Principal Engineer TTEC is seeking an Information Security Principal Engineer to join our Information Technology team. Our global IT organization of 500 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services. What you’ll be doing: Manages the implementation of processes and procedures to cost-effectively protect information systems assets from intentional or inadvertent modification, disclosure, or destruction. Provides technical leadership, architectural support, guidance and direction for the protection of information systems assets to other functional units and to all global sites. Owns and manages the configuration and administration functions for specific security tools. Assists Fraud & Compliance, Human Capital and Operations with fraud detection, documentation, and prevention, and provides investigative support as needed. Assists and supports audits (Payment Card Industry, SSAE16, internal and client audits). Provides reports to superiors regarding effectiveness of data security and makes recommendations for the adoption of new procedures and tools. Interviews and makes recommendations for additional staff. What we’re looking for: Experience managing and implementing key policies and procedures related to information security. Experience with analysis, design and development of new security initiatives and incorporates security into business initiatives. Experience in supporting internal and external audits and manages findings to resolution. What skills you’ll need: BA/BS degree or equivalent experience. Security certifications, such as CISSP, CISM, CISA 5-7 years of Information Security experience Knowledge of LAN/WAN systems, networks, and applications What You Can Expect Supportive of your career and professional development. An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company value. Ask us about our paid time off (PTO) and wellness and healthcare benefit And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://www.ttecjobs.com/en/us The anticipated range is 118,000-130,000 USD. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels Who We Are: TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success. The Information Security Principal Engineer is a key part of this team, and will impact our global operation as part of a world class team of professionals. #LI-Remote