Trustly

Own and optimize user acquisition strategies across multiple channels, build attribution infrastructure, and run data-driven experiments to scale growth. | 7+ years in growth marketing, proven success in user acquisition, proficiency in cohort analysis, LTV modeling, and full-funnel optimization, with experience in paid media platforms and attribution infrastructure. | WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. ABOUT THE ROLE As Trustly’s Growth Marketing Manager, you will own the user acquisition strategy and execution for our consumer-facing capabilities in the US market. You will build, operate, and scale efficient acquisition engines across paid, organic, and partnership channels, with a clear mandate to validate unit economics before unlocking meaningful spend. This role is about creating repeatable growth—grounded in data, discipline, and impact. WHO YOU’LL WORK WITH A lean team that is combining the power of agentic AI with seamless financial tools to provide users with a new financial experience. \n WHAT YOU'LL DO Divide your time between high-stakes execution, viral engineering, and data-driven experimentation. Launch and optimize multi-channel paid campaigns across Meta, TikTok, YouTube, and Reddit. Scale performance via Google App Campaigns, podcast sponsorships, and influencer partnerships. Build the attribution infrastructure required to track CAC by channel and cohort with surgical precision. Design and launch dual-sided referral mechanics and viral loops to lower blended CAC. Execute distribution partnerships through employers, colleges, and niche communities. Own the funnel: Identify drop-off points from download to active usage and run rapid retention experiments. Build cohort analysis dashboards to monitor activation, retention, and LTV. Maintain an "experimentation obsession"—running lean tests and killing underperforming tactics quickly. WHO YOU ARE 7+ years leading growth at a high-growth B2C app or marketplace (mobile-first preferred) Strong track record scaling user acquisition in competitive US consumer markets Highly proficient in cohort analysis, LTV modeling, and full-funnel optimization Equally comfortable in paid media platforms and building attribution infrastructure Experience in proving unit economics with constrained budgets before scaling Preferably US-based (or UK-based with a demonstrable and deep understanding of the US market) \n $120,000 - $140,000 a year \n Applications for this role are accepted on an ongoing basis. SALARY RANGES IN US-BASED ROLE POSTING Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits. WHAT WE OFFER At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way. Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. The total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include: - Flexible paid time off & generous PTO accrual plans - Comprehensive medical, dental, vision, and other insurances - FSA & HSA plans for medical and dependent care - Home office set-up allowance - Internet stipend - Retirement plan match for 401k and RRSP - Gender-neutral paid parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.) At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

Lead product strategy and development for Trustly's new consumer card, from concept to launch, leveraging consumer psychology and behavioral science. | Extensive experience in consumer payment infrastructure, card ecosystems, and building 0-1 financial products, with a strong understanding of card product economics and mobile/web platform capabilities. | WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. ABOUT THE ROLE Trustly is seeking a high-energy Lead Product Manager, Consumer Card, who will own the product strategy and delivery for Trustly's new open banking-powered consumer card. You’ll play in a greenfield space for Trustly and set our direction for bringing our market-leading pay-by-bank capabilities directly to consumers via card. Take ownership and drive this 0-1 product initiative by defining the initial market segments, identifying key customer problems we can uniquely solve, and driving the product success from design, launch, and data-driven roadmap definition.. With a focus on consumer fintech payments, you will leverage your extensive experience to deliver a lovable, referable, mobile-first experience. We are actively searching for individuals who possess exceptional problem-solving skills and thrive on innovative thinking, enabling us to maintain our competitive edge in an industry that is continuously evolving. WHO YOU'LL WORK WITH On the Product team, our mission is to provide our customers with cutting-edge payment technologies with best-in-class user experience that meet the highest security and compliance standards. Our team is made up of skilled and experienced professionals who are passionate about our customers, payments, tech and committed to technical excellence. \n WHAT YOU'LL DO Lead a cross-functional team to develop a new consumer payment option, from strategy to execution, including product planning, roadmap development, and GTM strategy. Apply a deep understanding of consumer psychology and behavioral science to understand customer needs and inform product decisions. Define the product economics, balancing customer value with business objectives, and aligning the cost structure across rails and bank integrations. Create key product metrics, monitor performance over time and promote hypothesis-driven experiments to prove causality of any impact claimed. Work with designers to create exceptional mobile-first user experiences. Work with engineers to test feasibility and drive end-to-end feature development with a focus on speed whilst maintaining high quality and security standards Collaborate with key functional stakeholders, including marketing, operations, risk and compliance to bring the product smoothly from concept to launch. Help maintain the product strategy by staying current with the latest trends in payments and UX design with a keen eye on competition. Use known product frameworks to justify prioritization of key problem statements Promote a writing culture with concise PRDs detailing the WHY in everything we do, justifying decisions with strong customer insight and data. Be an evangelist for product-led thinking in our company by working collaboratively with the rest of the product design team to shape the culture. WHO YOU ARE 6+ years of product management experience working with consumer payment infrastructure providers, including wallet partners, bank partners, BaaS platforms, Apple Pay, Android Pay, issuer processors and non-card networks. Deep understanding of the card issuance ecosystem, including working with issuer processors, sponsor banks, and card networks. Experience navigating and optimizing card product economics (interchange, authorization flows, funding models). A proven track record of building 0-1 financial products, ideally combining traditional card solutions with alternative payment methods. Proven ability to protect the customer at all costs while working collaboratively with risk and compliance to meet required standards. A firm understanding of the capabilities available to product developers on the top mobile & web platforms especially concerning wallets, identity and payments Demonstrated experience in driving innovative thinking and problem-solving within a competitive and regulated space. Comfortable with ambiguity and able to navigate complex business problems with a strategic mindset. Experience working with product discovery frameworks (e.g. JTBD) #LI-Remote \n $165,000 - $185,000 a year \n Applications for this role are accepted on an ongoing basis. SALARY RANGES IN US-BASED ROLE POSTING Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits. WHAT WE OFFER At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way. Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. The total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include: - Flexible paid time off & generous PTO accrual plans - Comprehensive medical, dental, vision, and other insurances - FSA & HSA plans for medical and dependent care - Home office set-up allowance - Internet stipend - Retirement plan match for 401k and RRSP - Gender-neutral paid parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.) At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

Drive user adoption, engagement, and conversion through experimentation and data-driven improvements in the payment funnel. | 6+ years of product management experience in growth or consumer tech, with strong analytical, technical, and UX skills, and experience in A/B testing and funnel optimization. | WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. ABOUT THE ROLE As a Lead Product Manager – Growth at Trustly, you will drive user adoption, engagement, and conversion across our consumer-facing payment experiences. You will focus on experimentation, funnel optimization, and data-driven insights to reduce friction in the checkout experience and improve key consumer metrics. This role is highly cross-functional, with a mix of strategy and execution. You’ll work closely with Engineering, UX, Data, Marketing, and other partners to design, run, and scale experiments that meaningfully improve the end-to-end payment journey. You’ll also help shape how Trustly approaches experimentation and growth product practices more broadly. We’re looking for someone who thrives in fast-paced environments, is deeply curious about consumer behavior, and is motivated by measurable impact. WHO YOU’LL WORK WITH You’ll be part of the Product organization and work day-to-day with a cross-functional Growth pod spanning Engineering, UX, Data Analytics, and Marketing. You’ll also partner closely with Risk, Compliance, Sales, and Merchant Success to ensure growth initiatives are scalable, secure, and compliant. \n WHAT YOU'LL DO Own and execute a growth roadmap focused on activation, conversion, retention, and revenue impact. Design, launch, and iterate on A/B tests and experiments across the consumer payment funnel. Identify friction points across key consumer flows and propose data-backed improvements. Partner closely with UX to refine product experiences that increase conversion and reduce checkout drop-off. Translate insights into scalable product improvements across merchants and use cases. Define and track core growth metrics (e.g., activation, conversion, retention). Leverage quantitative and qualitative insights to inform prioritization and product decisions. Clearly communicate experiment results, learnings, and recommendations to stakeholders. Work closely with Engineering to scope, prioritize, and deliver growth initiatives efficiently. Collaborate with Marketing, Data, and UX to ensure experiments are well-designed and actionable. Partner closely with Risk to balance customer lifetime value (CLV) against key risk decisions, including approval rates. Contribute to improving Trustly’s experimentation frameworks, metrics, and best practices. WHO YOU ARE 6+ years of Product Management experience in growth or consumer tech, with a proven track record in A/B testing and funnel optimization. Deep analytical and technical fluency, with the ability to turn complex data and payment ecosystem logic into actionable product strategies. Strategic focus on Customer Lifetime Value (CLV), balancing aggressive conversion gains against fraud, risk, and long-term profitability. Consumer-first mindset with a strong intuition for UX and the ability to drive measurable business impact in fintech or payments. Exceptional collaborator and communicator, skilled at aligning Engineering, Data, and senior stakeholders on complex trade-offs. \n $165,000 - $185,000 a year \n Applications for this role are accepted on an ongoing basis. SALARY RANGES IN US-BASED ROLE POSTING Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits. WHAT WE OFFER At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way. Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. The total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include: - Flexible paid time off & generous PTO accrual plans - Comprehensive medical, dental, vision, and other insurances - FSA & HSA plans for medical and dependent care - Home office set-up allowance - Internet stipend - Retirement plan match for 401k and RRSP - Gender-neutral paid parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.) At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

Lead product marketing strategies for the gaming vertical, translating market insights into actionable plans, and developing sales enablement tools. | 5+ years in product marketing, deep understanding of the U.S. gaming landscape, experience in GTM strategies, and ability to develop industry-specific value propositions. | WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. ABOUT THE ROLE Trustly is looking for a Senior Product Marketing Manager, Gaming, to join our team and be the strategic driver for our most dynamic vertical. In this role, you will be the subject matter expert on the North American gaming landscape, bridging the gap between product innovation and commercial execution. In close collaboration with our Product Strategy team, you will turn Trustly’s industry-leading "Pay with Bank" solutions into concrete go-to-market plans that resonate with sports betting operators, iGaming platforms, and digital gaming giants. Your goal is to ensure our products not only meet market needs but also define the standard for player experience and operational efficiency. WHO YOU'LL WORK WITH The Product Marketing team plays a strategic role in our product ecosystem — acting as the essential bridge between our global Product Management, Commercial teams, and Marketing Communications. We are the champions of our customers and the experts on our competition, ensuring that Trustly’s innovations solve real-world problems for the world’s most ambitious brands. \n WHAT YOU'LL DO Be the strategic lead for the Gaming vertical, working closely with Product Strategy, Sales, and Marketing to define our "right to win" in the iGaming and sports betting space. Tailor the Product Marketing function to project needs: depending on the product team’s structure, you’ll decide when and how to get involved. Conduct deep-dive research into the U.S. gaming ecosystem, tracking regulatory shifts, player payment preferences, and competitor moves to identify gaps and opportunities. Translate gaming market insights into actionable feedback for Product Management to influence the roadmap for our gaming-specific APIs and checkout flows. Create compelling, industry-specific value propositions that highlight Trustly’s advantages in areas like instant payouts, higher deposit limits, and seamless KYC integration. Lead the end-to-end GTM planning for new gaming-centric features or regional expansions, ensuring alignment across technical and commercial teams. Develop high-impact sales enablement tools—including gaming-specific pitch decks, operator battle cards, case studies, and ROI calculators—to help our commercial teams win. WHO YOU ARE 5+ years of experience in Product Marketing, with a proven track record in the Gaming, iGaming, payments or FinTech sectors. Bachelor’s or master’s degree in Business, Marketing, or a related field required A deep understanding of the U.S. gaming landscape, including an awareness of the unique regulatory requirements and the critical importance of the "payout" experience. Proven capability to design and execute GTM strategies, develop sales enablement materials, and contribute to launch, adoption, and acquisition plans. Ability to evaluate player trends and operator pain points to inform product decisions, always through a Trustly-centric lens. Comfortable navigating a cross-functional environment and training internal teams (Sales, Account Management, Support) on the nuances of the gaming product suite. Excellent written and verbal communication skills, with a knack for turning complex payment technology into a "player-first" story. \n $135,000 - $155,000 a year \n Applications for this role are accepted on an ongoing basis. SALARY RANGES IN US-BASED ROLE POSTING Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits. WHAT WE OFFER At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way. Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. The total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include: - Flexible paid time off & generous PTO accrual plans - Comprehensive medical, dental, vision, and other insurances - FSA & HSA plans for medical and dependent care - Home office set-up allowance - Internet stipend - Retirement plan match for 401k and RRSP - Gender-neutral paid parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.) At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

Manage and coordinate large-scale projects across multiple departments, ensuring timely delivery and risk mitigation. | Requires 5+ years in project management within fintech/tech, experience with Agile in SaaS environment, and strong communication skills. | WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. ABOUT THE ROLE Trustly is looking for a passionate, detailed and organized individual to join the Project Management team. We are looking for someone that will drive project planning and track progress on key business objectives. This role will work collaboratively across all departments at Trustly to include Sales, Product, Engineering, Merchant Services, Support & Operations, Customer Success and others on our highest priority initiatives. Join us on our exciting journey as we continue to scale Trustly! \n WHAT YOU'LL DO Day-to-day management of multiple large scale and complex projects or initiatives across the enterprise from initiation to delivery while maintaining project scope, ensuring deadlines are met and project risks are identified and mitigated. Build project plans with timelines and dependencies, tracking key milestones and progress to ensure project outcomes are achieved on time. Proactively identify, resolve, or escalate issues in order to minimize delays. Partner cross functionally with technical and business teams to drive initiatives, issue resolution, and align on expected outcomes while providing clear and concise communication throughout the project. Make decisions and determinations with limited information and direction. Provide accurate and timely status reports to project stakeholders. Comply with methodologies, policies and procedures while also participating in developing/enhancing project management processes, templates, documentation and control. Facilitate and document lessons learned for each initiative in order to continuously improve project management processes. Generally works across internal functional areas but may involve external stakeholders. WHO YOU ARE 5+ years of project management experience with a background in fintech/tech. Experience with Agile development methodology in a software/enterprise SaaS environment. Ability to work in a fast paced, team centered work environment. Excellent communication - verbal, written, interpersonal with strong active listening skills. Organized, detail oriented with a high degree of self motivation and drive. Ability to collaborate and manage cross-functional teams of diverse subject-matter-experts remotely. Can effectively manage multiple projects simultaneously. #LI-Remote \n $125,000 - $140,000 a year \n Applications for this role are accepted on an ongoing basis. SALARY RANGES IN US-BASED ROLE POSTING Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits. WHAT WE OFFER At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way. Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. The total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include: - Flexible paid time off & generous PTO accrual plans - Comprehensive medical, dental, vision, and other insurances - FSA & HSA plans for medical and dependent care - Home office set-up allowance - Internet stipend - Retirement plan match for 401k and RRSP - Gender-neutral paid parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.) At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

Create and maintain customer-facing help/support content, employee knowledge base articles, customer response libraries, procedural manuals, and assist with conversational AI content design. | 5+ years technical writing in software, experience with help/support content, content taxonomy, B2B/B2C content, cross-functional teams, conversational design principles, and preferably payment industry experience. | WHO WE ARE At Trustly, we are on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do. We are revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease. Fueled by this purpose, we have grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $100 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value. With regional offices in Vitoria, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our "work from anywhere" policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team. Now is the perfect time to join us and help accomplish our mission. If you are inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we would love to hear from you! ABOUT THE ROLE You are a passionate content writer with broad expertise in technical, help & support writing who cares deeply about enabling your customer's successes. As a Senior Technical Writer at Trustly, you will create clear and concise content for a wide range of customers and stakeholder touchpoints in a software environment. This content will be used to answer questions and guide and train consumers, merchants, and employees on the use and optimization of Trustly solutions. This is a remote role based in Canada only. WHAT YOU'LL DO • Customer-facing help and support: Designing, writing, and publishing online self-service and support content for our customers (FAQs, How-To Articles or Videos, point-of-need snippets, hover-help, etc.) • Employee knowledge base articles: Creating, updating, and maintaining employee-specific content to detail policies or procedures that enable customer success. • Customer response library: Develop and maintain a library of responses for common inquiries, ensuring efficiency and consistency in customer interactions. • Enterprise merchant process and procedures: Designing, writing, and publishing procedural and how-to manuals for enterprise merchants using our solutions. • Gen AI content designer: Backup writer for conversational AI platform to create and refine conversational flows for the Gen AI platform, ensuring seamless and personalized customer interactions. Leverages AI to drive efficiency in content writing as needed. WHO YOU ARE • 5+ years of experience in technical writing and content management in a software environment with experience in conversational design principles and practices; payment experience is an asset. • Experience creating customer help and support content (FAQs, point-of-need help, hover help, guided support, etc.). Experience writing clear documentation and procedural materials. • Experience developing and managing a content taxonomy. • Experience with the unique requirements of B2B and B2C content approaches. • Experience working within collaborative, cross-functional product teams performing audience and task analysis to identify and create content for new product and service offerings. • Adept at creating content that is both human-readable and machine-consumable, enabling efficient knowledge sharing and retrieval across various platforms. • Creative use of visual help (images, workflows, expandable sections of content, video content).Ability to report on outcomes for the content domain, including what data is important, how to visualize the data, and how to tell the story using the content data. • Proven experience prioritizing work and managing stakeholder expectations. • Experience using Salesforce Knowledge is an asset. #LI-Remote $80,000 - $120,000 a year Applications for this role are accepted on an ongoing basis. SALARY RANGES IN CANADA-BASED ROLE POSTING Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all Canada locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits. WHAT WE OFFER At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way. Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong-a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. The total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include: - Flexible paid time off & generous PTO accrual plans - Comprehensive medical, dental, vision, and other insurances - FSA & HSA plans for medical and dependent care - Home office set-up allowance - Internet stipend - Retirement plan match for 401k and RRSP - Gender-neutral paid parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.) At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need. Apply for this job