Trustly

Lead and execute channel partnership strategies to expand Trustly’s market presence and revenue, working cross-functionally to launch, support, and grow partnerships. | Over 6 years of experience in channel partnerships, sales, or business development within the financial technology or payments industry, with proven success in revenue generation and strategic partnership management. | WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. ABOUT THE ROLE As Trustly’s Manager, Channel Partnerships, you will play a pivotal role in accelerating growth by defining and executing a strategic approach to expand and support our network of channel partners. Working closely with cross-functional teams, you’ll lead initiatives to launch, scale, and support partnerships that amplify Trustly’s market presence and revenue. Your responsibilities include building strong partner engagement strategies, managing go-to-market plans, and achieving annual sales targets. You’ll leverage Salesforce to provide insights, reporting, and forecasting. This role is ideal for a strategic thinker with expertise in partnerships within the payments industry, offering the chance to influence Trustly’s expansion and foster impactful relationships across our partner ecosystem. \n WHAT YOU'LL DO Responsible for defining and executing channel strategy to drive Trustly’s growth Responsible for executing a multi-channel and multi-vertical approach targeting acquirer, referral, distributor/reseller and other related technology and service partners Working closely with Sales, Legal, Marketing, Risk, and Product to launch and manage new channel partnerships as well as strengthen existing partnerships to extend Trustly’s reach and revenue Individually and working with Trustly Marketing and Sales teams: identify and develop relationships with new channel partners Maximize sales through existing channel relationships Leverage internal & external resources to effectively position Trustly's value proposition to channel partners Generate passion and enthusiasm within our partner community, fostering a desire to promote, prioritize and sell Trustly's solutions Coordinate go-to-market plans including partner communications, joint marketing, sales training, sales incentives, lead qualification and referral process, and associated reporting Engage with new and existing channel partners to set, achieve and exceed targets by developing and executing annual sales plans Champion the channel program internally to drive focus and appropriate level of investment in Product and Marketing Work closely with the Trustly Sales teams to engage partners and establish 1-to-1 linkages between Trustly Sales and the partner’s sales organization Work as part of the sales team to assist in negotiating and closing channel deals Work cross-functionally and with Sales Management, Solution Consulting, Product Management, Marketing, and Legal to ensure continued growth of the business Effectively use SFDC to forecast, track, develop and report activity with potential clients, channel partners and renewals Achieve annual quota through well-documented quarterly progress Participate in monthly performance reviews with direct management and quarterly reviews with department management WHO YOU ARE 6+ years of experience, with at least the past 5 years in channel partnerships, sales, business development, or strategic partner management within a financial technology company Domain expertise in payments or experience working in the payments industry is required Track record of working with product and engineering teams with strong product instincts and the ability to identify opportunities to leverage partners’ products and capabilities Documented success implementing channel strategy within payments or other related markets Consistent track record for revenue generation driving sales in both direct and channel sales roles Excellent closing, negotiation, leadership, and presentation skills Outstanding interpersonal skills with the ability to work with all levels of management Ability to forecast channel revenue accurately with strong Salesforce.com skills Highly organized and detail-oriented Ability to influence and build strong relationships with decision-makers across all levels of partner and prospect organizations Strong oral and written communication skills Ability to work with little supervision and adapt to a fast-paced, constantly changing environment A high degree of honesty, integrity and sound judgment \n $130,000 - $145,000 a year \n Applications for this role are accepted on an ongoing basis. SALARY RANGES IN US-BASED ROLE POSTING Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits. WHAT WE OFFER At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way. Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. The total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include: - Flexible paid time off & generous PTO accrual plans - Comprehensive medical, dental, vision, and other insurances - FSA & HSA plans for medical and dependent care - Home office set-up allowance - Internet stipend - Retirement plan match for 401k and RRSP - Gender-neutral paid parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.) At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

Create and maintain customer-facing help/support content, employee knowledge base articles, customer response libraries, procedural manuals, and assist with conversational AI content design. | 5+ years technical writing in software, experience with help/support content, content taxonomy, B2B/B2C content, cross-functional teams, conversational design principles, and preferably payment industry experience. | WHO WE ARE At Trustly, we are on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do. We are revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease. Fueled by this purpose, we have grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $100 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value. With regional offices in Vitoria, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our "work from anywhere" policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team. Now is the perfect time to join us and help accomplish our mission. If you are inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we would love to hear from you! ABOUT THE ROLE You are a passionate content writer with broad expertise in technical, help & support writing who cares deeply about enabling your customer's successes. As a Senior Technical Writer at Trustly, you will create clear and concise content for a wide range of customers and stakeholder touchpoints in a software environment. This content will be used to answer questions and guide and train consumers, merchants, and employees on the use and optimization of Trustly solutions. This is a remote role based in Canada only. WHAT YOU'LL DO • Customer-facing help and support: Designing, writing, and publishing online self-service and support content for our customers (FAQs, How-To Articles or Videos, point-of-need snippets, hover-help, etc.) • Employee knowledge base articles: Creating, updating, and maintaining employee-specific content to detail policies or procedures that enable customer success. • Customer response library: Develop and maintain a library of responses for common inquiries, ensuring efficiency and consistency in customer interactions. • Enterprise merchant process and procedures: Designing, writing, and publishing procedural and how-to manuals for enterprise merchants using our solutions. • Gen AI content designer: Backup writer for conversational AI platform to create and refine conversational flows for the Gen AI platform, ensuring seamless and personalized customer interactions. Leverages AI to drive efficiency in content writing as needed. WHO YOU ARE • 5+ years of experience in technical writing and content management in a software environment with experience in conversational design principles and practices; payment experience is an asset. • Experience creating customer help and support content (FAQs, point-of-need help, hover help, guided support, etc.). Experience writing clear documentation and procedural materials. • Experience developing and managing a content taxonomy. • Experience with the unique requirements of B2B and B2C content approaches. • Experience working within collaborative, cross-functional product teams performing audience and task analysis to identify and create content for new product and service offerings. • Adept at creating content that is both human-readable and machine-consumable, enabling efficient knowledge sharing and retrieval across various platforms. • Creative use of visual help (images, workflows, expandable sections of content, video content).Ability to report on outcomes for the content domain, including what data is important, how to visualize the data, and how to tell the story using the content data. • Proven experience prioritizing work and managing stakeholder expectations. • Experience using Salesforce Knowledge is an asset. #LI-Remote $80,000 - $120,000 a year Applications for this role are accepted on an ongoing basis. SALARY RANGES IN CANADA-BASED ROLE POSTING Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all Canada locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits. WHAT WE OFFER At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way. Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong-a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. The total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include: - Flexible paid time off & generous PTO accrual plans - Comprehensive medical, dental, vision, and other insurances - FSA & HSA plans for medical and dependent care - Home office set-up allowance - Internet stipend - Retirement plan match for 401k and RRSP - Gender-neutral paid parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.) At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need. Apply for this job