TruGreen

Supervise and motivate call center representatives to meet sales budgets and performance metrics, handle escalated calls, conduct performance appraisals, and enforce company policies. | High school diploma or GED with 1-2 years related experience, preferably in sales or call center operations, plus leadership and communication skills. | R31211 Description 100924 1801 Lakepointe Dr, Lewisville, Texas 75057 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Supervises the day-to-day activities of Call Center Representatives to achieve sales budgets, ensure quality sales and drive key performance metrics to achieve company goals. Motivate, coach, and develop call center associates. Handle calls due to customer escalations and/or calls requiring in-depth knowledge of the organization’s products and services. Monitor calls/activities as necessary to ensure performance standards are met. May make hiring decisions and conduct performance appraisals. Responsible for the day-to-day application of organizational policies and procedures and the generation of reports as required. Responsibilities • Motivates and leads a team of associates to achieve optimal performance. • Ensures that Associates handle calls in accordance with established guidelines and procedures. • Intercedes on incoming telephone calls to resolve customer complaints/issues. • Monitors and reviews progress and accuracy of work, directs efforts towards achieving agreed performance metrics, and provides technical guidance on complex issues. • Maintains performance records of assigned associates. May conduct performance appraisals. • Provides regular feedback, development, and coaching to associates on performance objectives. Facilitates and maintains a positive work environment. • Generates various routine management reports and other reporting as needed. • Ensures appropriate communication with team members through one-on-one meetings and conducting team meetings. • Ensures company policies are enforced and provides coaching, including corrective action, when necessary. • Assists with the recruitment and selection process for new associates and/or leadership roles. • Supports the goals and objectives of the Call Center, Management, and the Organization. Education and Experience Requirements • High School Diploma or general education degree (GED); plus one to two years of related experience and/or training; or equivalent combination of education and experience. • Two or more years experience in sales and/or service operations or call center. • Senior-level, lead, or management experience preferred. Knowledge, Skills, and Abilities • Oral and written communications skills • Organizational skills • Analytical skills • Knowledge of call center and/or customer service operations • Leadership skills • Team Development Skills • Proficient in software applications (Word, Excel, Outlook, PowerPoint) • Time Management skills; ability to prioritize tasks • Ability to work the full range of hours and adjust to seasonal and any other shift changes as necessary as directed by management to accomplish team and company goals Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: • Sit, stand, and walk • Use hands and arms to handle, feel or reach • Speak and hear • Use close vision abilities Occasionally required to: • Lift or move up to 25 lbs • Stoop, kneel, crouch or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level • Low to moderate • Adverse Conditions • Minimal Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job. TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace. Pay Ranges $45,818.00 - $76,364.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com). California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

Drive inside sales, lead and mentor sales reps, coach on sales skills, support leadership with training and team performance, and achieve sales targets. | High school diploma with 2+ years contact center or sales experience, leadership skills, strong communication, ability to work flexible shifts, and basic Microsoft Office knowledge. | 102196 2711 Commerce Drive, Rochester Hills, Michigan 48309 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview The Contact Center Sales Team Lead is a hybrid role sharing dual responsibilities for sales and leadership. Associates in this role are expected to drive sales of TruGreen products and services in an inside sales environment. This role will support Contact Center leadership with delegated responsibilities around mentoring other sales reps and driving sales efficiency and performance. This is a developmental role, providing the associate the opportunity to lead by example and develop leadership competencies to prepare them for increased responsibility or advanced roles. Responsibilities • Engages with customers and prospects via acquisition & outbound calls to present and sell the full range of TruGreen services. • Demonstrates advanced sales process knowledge and execution through exceptional ability to convert prospects into new customers, upsell/bundle service lines, and retain new customers. • Demonstrates advanced product knowledge and superior service leading to improved customer experiences and strong sales numbers. • Leads and influences team members by example, demonstrating the highest quality of sales skill and customer focus in a way that peers can learn from and replicate • Supports the Contact Center Supervisor (and other leaders as required) in monitoring sales representatives’ metrics/conversations and coaching them on sales skills and efficiency to drive a higher level of individual and team performance. • Accepts other delegated responsibilities from Contact Center leadership as needed to support sales objectives including, but not limited, to new hire training support and facilitation, manage and lead teams, providing support while actively pursuing individual sales targets. • Achieves individual sales targets on designated sales shifts as well as assists the team to achieve sales targets during supervisory shifts. • Provides coaching sessions and training facilitation in person or virtually. • Leads will regularly monitor live calls to provide immediate coaching, including but not limited to barging in, taking over and assisting agent with customer. • Supports location leadership in all on site requirements including, safety protocols and regulations, health screenings, and basic facilities upkeep. Education and Experience Requirements • High School diploma/GED required with 2+ years Contact Center, Telemarketing, or Inside Sales experience required • Associate degree or higher secondary education preferred. • 3+ years of experience in sales, telemarketing, and or call center experience strongly preferred • 1 or more years senior level sales experience preferred Competencies • Customer Focus – Building strong customer relationships and delivering customer-centric solutions. • Accountability – holding self and others accountable to meet commitments. • Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Drives Results – Consistently achieving above average results, even under tough circumstances.. • Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations. • Manages Ambiguity – Operating effectively, even when things are not certain or the way forward is not clear. • Interpersonal Savvy – Relating openly and comfortably with diverse groups of people. Knowledge, Skills, and Abilities • Strong Verbal and Written Communication Skills • Team Lead should have dynamic facilitation skills, be comfortable with publicly presenting information, and engaging/motivating others. • Basic knowledge of Microsoft Office (Word, Excel, Windows and Outlook) as well as web-based applications • Knowledge of sales and up-selling techniques (e.g., overcoming objections, closing sales, suggestive selling) • Data Entry Skills • Ability to work evenings, weekends, and holidays with possible shifting schedules in support of leadership team coverage plans • Ability to build customer relationships and provide customer service • Advanced knowledge of the industry, organization, products, and/or services • Demonstrated success leading others Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: • Sit, stand and walk • Use hands and arms to handle, feel or reach • Speak and hear • Use close vision abilities Occasionally required to: • Lift or move up to 25 lbs • Stoop, kneel, crouch or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • Noise level - Low to moderate • Adverse Conditions - Minimal Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job. TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace. Pay Ranges $31,819.00 - $58,865.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com). California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

Lead and manage a multi-state residential sales team, develop customer acquisition strategies, maintain key customer relationships, and support sales reps with training and complex negotiations. | Bachelor’s degree, 5-7 years sales management experience, valid driver’s license, strong negotiation skills, CRM knowledge, and ability to travel within assigned region. | 100342 4908 Olsen Drive, Dallas, Texas 75227 TruGreen accepts applications on an ongoing basis. Job Description Position Overview Directly responsible for leading of region residential sales team. Develops and implements new customer acquisition strategies. Responsible for Multiple State Territory. Maintains key customer relationships. Interacts and partners with National Accounts Team to maximize local revenue fulfillment from National Accounts agreements. Trains and familiarize residential sales reps with established policies and practices to ensure the team is equipped with the product knowledge, CRM sales system understanding and selling-skills. Assist residential sales reps with complex sales negotiations. Works with Operations Regional Vice President and General Managers to drive revenue completion, customer satisfaction and resolve customer issues in a timely manner. Responsibilities • Directly responsible for managing the day to day activities of residential sales team for the region. • Develops and implements customer growth strategies. • Maintains key customer relationships. • Manages and leads the residential sales team. • Trains and familiarize residential sales reps with established policies and practices to ensure the team is equipped with the product knowledge, understanding of CRM sales systems, and Top Down and Segment selling-skills. • Assist residential sales reps with complex sales negotiations. Works with Regional VP and General Managers to drive customer satisfaction and resolve customer issues in a timely manner. Competencies • Proven leadership experience directing multi-state market sales teams • Organizational Savvy – Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. • Attracts Top Talent – Attracting and selecting the best talent to meet current and future business needs. • Develops Talent – Developing people to meet both their career goals and the organization’s goals. • Drives Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives. • Financial Acumen – Interpreting and applying understanding of key financial indicators to make better business decisions. • Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement; Working understanding of CRM Sales Systems. Education and Experience Requirements • Bachelor’s degree and 5-7 years sales experience or equivalent combination of education and experience. • Sales Management experience required • Valid, permanent driver’s license from state of residence. Current liability auto insurance required. Knowledge, Skills, and Abilities • Negotiation and influencing skills; Experience in Segment Selling • Knowledge of sales and marketing principles, practices and methodologies • Business and financial acumen • Proven track record achieving New Customer Acquisition in B2B Market • Direct experience managing sales associates across multi-state markets • Ability to mentor, train and develop others • Organizational, project and process management and leadership skills • Written and verbal communication skills, including delivering presentations • Business process analysis skills • Attention to detail and quantitative analytical skills • Working Knowledge of CRM Sales Systems • Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) • Ability to travel within assigned region Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: • Sit, stand and walk • Use hands and arms to handle, feel or reach • Speak and hear • Use close vision abilities Occasionally required to: • Lift or move up to 25 lbs. • Stoop, kneel, crouch or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level: • Low to moderate Adverse Conditions: • Minimal Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job. TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace. Pay Ranges $136,815.00 - $228,024.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com). California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer