TrueScripts Management Services

Lead strategic account teams to ensure client satisfaction, manage client renewals, analyze claims data for trends and cost savings, and coordinate client review meetings. | Five+ years in account management or client success preferably in PBM or health benefits, proficiency in Microsoft Office, valid driver's license, ability to travel up to 25%, strong communication and organizational skills. | Description: • Act as a senior liaison between TrueScripts and our clients. • Leverage your expertise to drive business growth by ensuring client renewal and retention. • Lead the strategic account team (including client success, clinical, and data analytics) as the quarterback with full ownership of client satisfaction and service delivery. • Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis. • Oversees execution of communication plan. • Developing strong internal and client relationships through proactive interactions and strong verbal and written communication skills. • Collaborating with internal teams including account management, clinical, member care, business analyst, data analytics, and business development. • Work directly with your POD on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities. • Execute client renewals by building lasting relationships with key client stakeholders. • Provide leadership to coordinate all aspects of client review meetings including scheduling, reporting, materials, accommodations, etc. • Be proficient in CRM and all aspects of proprietary software used for claims adjudication. • Work directly with your POD to adjust plan parameters as directed by the client/broker. • Participate in introductory/enrollment meetings with employees. Requirements: • Five + years of cumulative Account Management/Client Success in a PBM setting or equivalent client-facing health/benefits experience is required. • Experience in management of employer groups or health plan accounts preferred. • Must possess a valid and current driver’s license. • Ability to travel up to 25% of the time if needed. • Client-facing presentation experience preferred. • Capable of interfacing with TrueScripts clients and owners and providing solutions to problems. • Must be proficient in all Microsoft Office Products. • Need to be flexible and work as a team player. • Demonstrates strong attention to detail. • Ability to prioritize and have good organizational skills. • Ability to perform multiple tasks at one time. • Ability to communicate and work under stress effectively while always maintaining confidentiality. • Need to be self-motivated and work with little supervision. • Need to be adaptable and have different responsibilities given periodically. Benefits: • A wide range of health insurance options including medical, dental and vision • A strong salary and bonus program • A robust 401k and company match • Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan! • Employee Assistance Program • A wellness program including financial incentives, chiropractic and massage services, and fitness stipends • Dream Manager Program (yes, it’s a real thing!) • A cohesive, family-based culture • Charitable contributions and volunteer time • Lots of celebrations!