TrueML

Lead the development of a communications platform that balances client configurability with consumer personalization, ensuring compliance and positive outcomes. | Minimum 2 years in product management with AI/ML experience, channel expertise, and ability to work with data science teams. | Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. The Opportunity TrueML is a mission-driven financial technology company creating seamless experiences for distressed borrowers. Consumers today want personal, digital-first interactions that align with their lifestyles, especially when managing finances. We are building a B2B2C platform: software that empowers our clients to manage intuitive experiences for consumers. The TrueML team includes inspired product leaders, data scientists, financial services industry experts, and consumer experience fanatics. We are building technology to serve people in a way that recognizes their unique needs and preferences, endeavoring to ensure nobody gets locked out of the financial system. Our approach uses machine learning to engage each consumer digitally, adjusting strategies in real-time. We are seeking a Senior Product Manager to lead our Communications Platform. You will sit at the intersection of automation, seamless client control, and consumer empathy. The Role In this role, you will own the engine that drives how our clients speak to their customers. You will build the tools that allow our B2B clients to configure and trust our system, while simultaneously refining the consumer experience and AI models to ensure the end consumer receives the right message, on the right channel, at the right time. The key responsibilities for the role are listed below: \n Driving the Client Experience (B2B) Empower the Client: Build intuitive features that allow enterprise clients to define their communication strategies, compliance constraints, and brand voice within our platform. Transparency & Control: Create "glass box" visibility into our AI models, giving clients the insights they need to understand why a specific communication strategy was chosen. Seamless Integration: Own the integrations with 3rd-party vendors (e.g., Twilio, Sparkpost) to ensure our experiences can scale. Workflow Optimization: engaging directly with client strategist teams to understand Driving Consumer Impact (B2C) Hyper-Personalization: Collaborate with data science teams to refine compliance-first "agentic decisioning" - ensuring the system intelligently selects the best channel (Email, SMS, MMS) and timing for each individual consumer. Engagement Strategy: Shift the focus from simple "delivery rates" to meaningful consumer outcomes. You will measure success by how well our communications drive positive financial resolution. Experimentation and Feedback Loops: Utilize quantitative data (open rates, click-throughs, payment conversions) and experimentation strategies to continuously train our models and improve the consumer journey. Product Strategy & Leadership The Roadmap: Define the vision for AI/ML-driven communications, balancing client feature requests with long-term innovation. Cross-Functional Bridge: Act as the translator between technical teams (Engineering/Data Science) and business stakeholders (Sales/Customer Success). Compliance & Safety: Ensure the platform remains compliant with strict financial regulations (e.g., FDCPA, TCPA) while scaling to meet enterprise volume. What We're Looking For: Experience: 2+ years in Product Management, with at least 1 year focused on AI/ML, Data, or Communications platforms. The "Double-Sided" Mindset: Proven success managing B2B2C products - you know how to satisfy a business buyer while delighting an end-user. Channel Expertise: Deep technical understanding of outbound communication channels (Email deliverability, SMS/MMS regulations) and vendors. Data Fluency: You are comfortable working with Data Science teams on personalization algorithms, audience segmentation, and predictive analytics. Soft Skills: Exceptional ability to articulate complex technical concepts to non-technical client stakeholders. Education: Bachelor's degree in Computer Science, Business, or a related field. MBA preferred. Why You’ll Love This Role: You will have the unique opportunity to use cutting-edge technology not just to optimize metrics, but to help real people navigate complex financial situations with dignity. \n $111,722 - $148,962 a year This information reflects the anticipated base salary range for this position based on current national/regional data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. \n We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference. Our Dedication to Diversity & Inclusion TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Manage daily payment lifecycle operations, monitor and resolve payment system issues, ensure compliance, optimize processes, manage payment provider relationships, and report key metrics. | 2 to 7 years payments industry experience with strong knowledge of payment methods, technical ability to query data, and understanding of compliance and operational risk. | Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. About the Role: The Payment Operations Specialist is a vital function within our organization, ensuring the seamless, efficient, and secure flow of all electronic payment transactions. This role sits at the intersection of finance, technology, and compliance, serving as the daily operational expert responsible for monitoring, maintaining, and improving our payment infrastructure and processes. The criticality of this position lies in its direct impact on customer experience, revenue integrity, and regulatory adherence. Success in this role requires a deep understanding of payment lifecycles and a commitment to operational excellence and risk mitigation. \n What You'll Do: Own the Daily Payment Lifecycle: Be the primary point of contact for the end-to-end operational execution of payment processing across all supported channels (e.g., credit/debit cards, ACH, digital wallets, wire transfers). Operational Monitoring and Incident Response: Proactively monitor payment system performance, identify transaction failures, reconcile discrepancies, and rapidly troubleshoot and resolve operational incidents in partnership with Engineering and Finance teams. Compliance and Risk Management: Execute daily operational controls, including transaction monitoring and reporting, to ensure compliance with relevant payment network rules (e.g., Visa, Mastercard) and regulatory standards (e.g., AML, KYC). Process Optimization and Efficiency: Identify operational bottlenecks and inefficiencies within the payment flow and drive projects to automate manual tasks, improve processing speed, and reduce overall operational costs. Manage Key Payment Relationships: Assist in managing relationships and operational communications with third-party payment providers, processors, acquiring banks, and payment gateways. Reporting and Analysis: Generate detailed operational reports on key metrics such as authorization rates, chargeback volumes, fraud trends, and settlement timing, providing actionable insights to leadership. Who You Are: Experience: 2 to 7 years of professional experience specifically within the Payments Industry (e.g., FinTech, acquiring banks, payment processors, or a merchant with a high-volume payment function). Payments Expertise: Must possess a strong foundational understanding of payment methodologies, including authorization, clearing, and settlement for card networks, as well as an understanding of alternative payment methods (e.g., ACH/SEPA/RTP). Technical Acumen: Ability to leverage internal tools, run basic SQL queries (or similar data extraction methods), and analyze large datasets to identify operational trends and root causes of payment failures. \n $66,453 - $84,912 a year This information reflects the anticipated base salary range for this position based on current national/regional data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. \n We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference. Our Dedication to Diversity & Inclusion TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Lead and manage a team of engineers to deliver software products, collaborate with stakeholders, mentor team members, and participate in on-call rotations. | 5+ years software engineering experience, 2+ years managing others, strong technical skills, Agile experience, and excellent communication and leadership. | Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. Summary/Responsibilities: The Consumer Payment Portal team's mission is to create intelligent solutions for customers to easily pay down financial obligations. As an Engineering Manager, you'll lead and technically guide a team of engineers focused on developing and extending our payments platform infrastructure for safe, secure, and consistent financial transactions. You'll collaborate with payment processing partners to identify new workflows, offering consumers more options like alternative payment methods or flexible scheduling. This role also involves working closely with UX, Design, and Experimentation teams to build a seamless front-end web experience, enabling easy payments and account management. The Engineering Manager defines and executes the product roadmap, mentors the team, and participates in a 24/7 on-call rotation. \n Benefits & Perks Everything you need to work remotely Unlimited PTO Medical/dental/vision insurance 401k through Charles Schwab Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package. Company-paid short-term and long-term disability plus basic life insurance. Family-friendly maternity and paternity leave Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more! PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide. Paid time off to do volunteer work in your community. Access to the Wellness Coach app for you and 5 family members Essential Duties and Responsibilities: Lead and manage a team of engineers to deliver high-quality software products. Work closely with product managers, designers, and other stakeholders to define and execute on the product roadmap. Mentor and develop team members. Conduct regular 1:1s with team members to provide feedback, coaching, and development opportunities. Drive progress based on individual strengths and weaknesses. Lead with empathy and foster a positive and supportive team environment. Responsible for recruiting, leading, developing, and growing the engineering team. Work with the team to identify and solve technical challenges. Ensure that the team is following best practices for software development. Keep up-to-date on the latest technology trends. Work with other Engineering Managers to ensure that the team is well-coordinated and aligned with the overall company goals. Participate in the 24/7 on-call rotation, providing timely response and resolution to production issues. Qualifications: Bachelor’s degree in Computer Science or related field or equivalent work experience 5+ years of experience in software engineering. 2+ years of experience managing others. Strong technical skills and experience in one or more programming languages. Experience working with Agile development methodologies. Excellent communication, interpersonal, and leadership skills. Passionate about building high-quality software products. Ability to work independently and as part of a team. \n $124,000 - $173,000 a year Compensation Disclosure: This information reflects the anticipated base salary range for this position based on current national/regional data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. \n We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference. Our Dedication to Diversity & Inclusion TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.