True Tandem

Serve as the technical lead for SharePoint Online, support Power Platform initiatives, and act as Tier 3 escalation for complex IT issues. | 7-10+ years of system engineering experience with expertise in SharePoint Online, Microsoft 365, Power Platform, and federal compliance standards. | TrueTandem's mission is to be a trusted information technology solutions provider, committed to the success of our customers, communities and employees. To enable this mission, we listen to our customers’ needs, empower our dedicated and talented employees, envision success together, and deliver innovative cost-effective solutions. For our customers, we aim to deliver more power to meet their business outcomes through technology implementation, integration, optimization and customization. We enable some of the most well-known companies, nonprofits and federal agencies in the United States to intelligently plan and develop their applications, modernize their infrastructure and manage their data. Job Description: The Senior Systems Engineer will serve as the technical lead for the organization’s SharePoint Online environment, provide support and guidance for Power Platform development initiatives, and act as a Tier 3 escalation point for complex IT issues. This role combines deep technical expertise with a strong customer-service mindset, ensuring a secure, efficient, and highly available digital workplace. Our delivery teams are driven to explore new ideas and technology, and care deeply about collaboration, feedback, and iteration. We follow agile practices, embrace DevOps standards to “automate-first”, use modern tech stacks, and constantly challenge each other to grow and improve. Responsibilities: · Serve as the primary administrator for SharePoint Online and related Microsoft 365 services. · Design, configure, and maintain site collections, content types, permissions, workflows, and governance policies. · Implement and support site migrations, structure redesign, and content lifecycle planning. · Monitor system performance, capacity, and compliance with security standards. · Collaborate with business stakeholders to create scalable and user‑friendly solutions. Maintain high‑quality artifacts: test plans, test cases, defect logs, training decks, learner guides · Support low-code/no-code development in Power Platform (Power Apps, Power Automate, Dataverse). · Act as the Tier 3 escalation point for complex issues involving Microsoft 365, SharePoint, identity, and network dependencies. · Lead root-cause analysis for recurring problems and drive long-term fixes. · Collaborate with vendors and internal teams to resolve advanced technical issues. · Create and maintain documentation for troubleshooting, workflows, and operational procedures. · Ensure compliance with organizational and federal IT security standards. Qualifications: · * US Citizen and active Public Trust* · Bachelor's degree OR equivalent work experience · 7-10+ years of experience in system engineering or a similar role · Strong understanding of SDLC/Agile frameworks (Scrum) and DevOps/CI‑CD practices · Excellent communication, facilitation, and stakeholder engagement skills; comfortable with executive briefings · Working knowledge of Section 508 accessibility standards and tools · Expertise in SharePoint Online administration, development support, and site architecture. · Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Dataverse). · Strong understanding of Microsoft 365 ecosystem including Teams, OneDrive, Exchange Online, and Azure AD. · Proven Tier 3 troubleshooting skills across complex environments (identity, permissions, integrations, networking dependencies). Desired Qualifications: · Understanding of Security and testing basics to ensure compliance with federal standards · Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights. · Excellent communication and collaboration skills with the ability to interact effectively with cross-functional teams and convey complex data insights. · Knowledge of federal compliance standards (FedRAMP, NIST, etc.) · Microsoft certifications such as: MS-700, MS-720, MS-900, PL-200, AZ-104, or related. \n \n Additional Information TrueTandem is an equal opportunity employer, committed to diversity and inclusion in the workplace and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws. Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

Provide Tier 1 support for Microsoft 365 services, troubleshoot user issues, and document resolutions. | Candidate should have basic knowledge of Microsoft 365, Azure AD, and customer support experience, with a focus on troubleshooting and user assistance. | TrueTandem's mission is to be a trusted information technology solutions provider, committed to the success of our customers, communities and employees. To enable this mission, we listen to our customers’ needs, empower our dedicated and talented employees, envision success together, and deliver innovative cost-effective solutions. For our customers, we aim to deliver more power to meet their business outcomes through technology implementation, integration, optimization and customization. We enable some of the most well-known companies, nonprofits and federal agencies in the United States to intelligently plan and develop their applications, modernize their infrastructure and manage their data. TrueTandem's mission is to be a trusted information technology solutions provider, committed to the success of our customers, communities and employees. To enable this mission, we listen to our customers’ needs, empower our dedicated and talented employees, envision success together, and deliver innovative cost-effective solutions. For our customers, we aim to deliver more power to meet their business outcomes through technology implementation, integration, optimization and customization. We enable some of the most well-known companies, nonprofits and federal agencies in the United States to intelligently plan and develop their applications, modernize their infrastructure and manage their data. The Microsoft Tier 1 Help Desk Support Engineer will remotely supporting a federal Cloud M365 Service Offering contract. This individual will be responsible for providing Microsoft 365 support via phone, chat, or email to users that are experiencing technical difficulties. They will be collaborating with users to diagnose problems and investigate to find a solution. They will also be a part of escalating issues that cannot be solved to the proper service level queue and document throughout the process. This position requires someone capable of working in a highly collaborative and growth-focused environment. Responsibilities: · Serve as the first point of contact via phone, chat, email, and ticketing system. · Create, categorize, prioritize, and update tickets; document resolution steps and user impact. · Meet or exceed SLAs for response, resolution, and customer satisfaction. · Assist with Exchange Online (mailbox access, Outlook profile issues, mail flow basics). · Support Teams (sign-in, meetings, calling/voice basics, device/peripheral issues). · Support SharePoint Online/OneDrive (sync issues, permissions basics, access requests). · Help with Microsoft 365 Apps (installation, activation, updates, and basic troubleshooting). · Perform user onboarding/offboarding tasks (e.g., license assignment, group membership). · Support password resets and MFA-related issues; follow access control procedures. · Understand basic Entra ID (Azure AD) concepts (users, groups, conditional access awareness). Qualifications : · *US Citizen and active Public Trust* · Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering, or related field · 0-2 years of related IT experience in IT help desk, desktop support, or customer support role troubleshooting M365 or Azure environments highly preferred · Working knowledge of Microsoft 365 fundamentals (Outlook/Exchange Online, Teams, SharePoint/OneDrive, Microsoft 365 Apps) · Basic understanding of identity (password resets, MFA, groups, role-based access) · Strong customer service mindset; clear verbal/written communication · Ability to triage, document steps, follow runbooks, and escalate appropriately · Organized, dependable, and comfortable working in a fast-paced environment Preferred Skills & Experience · Microsoft: MS-900 (M365 Fundamentals) or AZ-900 (Azure Fundamentals) · Experience supporting FedRAMP/GCCH/Microsoft 365 Government environments · Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights · Excellent communication and collaboration skills with the ability to interact effectively with cross-functional teams and convey complex data insights Additional Information TrueTandem is an equal opportunity employer, committed to diversity and inclusion in the workplace and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws. Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

Provide Tier 1 support for Microsoft 365 and related services, troubleshoot user issues, and escalate complex problems. | Minimum 0-2 years of IT help desk or support experience, knowledge of Microsoft 365, basic Azure AD understanding, strong customer service skills. | TrueTandem's mission is to be a trusted information technology solutions provider, committed to the success of our customers, communities and employees. To enable this mission, we listen to our customers’ needs, empower our dedicated and talented employees, envision success together, and deliver innovative cost-effective solutions. For our customers, we aim to deliver more power to meet their business outcomes through technology implementation, integration, optimization and customization. We enable some of the most well-known companies, nonprofits and federal agencies in the United States to intelligently plan and develop their applications, modernize their infrastructure and manage their data. TrueTandem's mission is to be a trusted information technology solutions provider, committed to the success of our customers, communities and employees. To enable this mission, we listen to our customers’ needs, empower our dedicated and talented employees, envision success together, and deliver innovative cost-effective solutions. For our customers, we aim to deliver more power to meet their business outcomes through technology implementation, integration, optimization and customization. We enable some of the most well-known companies, nonprofits and federal agencies in the United States to intelligently plan and develop their applications, modernize their infrastructure and manage their data. The Microsoft Tier 1 Help Desk Support Engineer will remotely supporting a federal Cloud M365 Service Offering contract. This individual will be responsible for providing Microsoft 365 support via phone, chat, or email to users that are experiencing technical difficulties. They will be collaborating with users to diagnose problems and investigate to find a solution. They will also be a part of escalating issues that cannot be solved to the proper service level queue and document throughout the process. This position requires someone capable of working in a highly collaborative and growth-focused environment. Responsibilities: · Serve as the first point of contact via phone, chat, email, and ticketing system. · Create, categorize, prioritize, and update tickets; document resolution steps and user impact. · Meet or exceed SLAs for response, resolution, and customer satisfaction. · Assist with Exchange Online (mailbox access, Outlook profile issues, mail flow basics). · Support Teams (sign-in, meetings, calling/voice basics, device/peripheral issues). · Support SharePoint Online/OneDrive (sync issues, permissions basics, access requests). · Help with Microsoft 365 Apps (installation, activation, updates, and basic troubleshooting). · Perform user onboarding/offboarding tasks (e.g., license assignment, group membership). · Support password resets and MFA-related issues; follow access control procedures. · Understand basic Entra ID (Azure AD) concepts (users, groups, conditional access awareness). Qualifications : · *US Citizen and active Public Trust* · Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering, or related field · 0-2 years of related IT experience in IT help desk, desktop support, or customer support role troubleshooting M365 or Azure environments highly preferred · Working knowledge of Microsoft 365 fundamentals (Outlook/Exchange Online, Teams, SharePoint/OneDrive, Microsoft 365 Apps) · Basic understanding of identity (password resets, MFA, groups, role-based access) · Strong customer service mindset; clear verbal/written communication · Ability to triage, document steps, follow runbooks, and escalate appropriately · Organized, dependable, and comfortable working in a fast-paced environment Preferred Skills & Experience · Microsoft: MS-900 (M365 Fundamentals) or AZ-900 (Azure Fundamentals) · Experience supporting FedRAMP/GCCH/Microsoft 365 Government environments · Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights · Excellent communication and collaboration skills with the ability to interact effectively with cross-functional teams and convey complex data insights \n \n Additional Information TrueTandem is an equal opportunity employer, committed to diversity and inclusion in the workplace and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws. Equal Opportunity Employer - Minorities/Females/Disabled/Veterans