True Care

Coordinate caregiver placement, manage schedules, communicate with patients and caregivers, and ensure quality service. | High school diploma or GED, knowledge of HHAeXchange preferred, bilingual in Spanish, strong interpersonal skills, ability to multitask in a fast-paced environment. | Company Overview: Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare. Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow. Position title: Home Care Staffing Coordinator Location: Full-time Monday-Friday 9 am-5 pm onsite in Brooklyn, NY Position summary: The Home Care Staffing Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Care’s policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service. Key Responsibilities: Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange Successfully maintain a caseload of 90-115 patients ensuring they receive the best homecare service Participate in departmental trainings Assist the Team Lead with coverage and work with the team members with any staffing challenges Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHAeXchange Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations Maintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month Verify billed services against requested services Maintain patient confidentiality and privacy with dignity and respect Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others Required Qualifications: High School diploma/ GED equivalent Knowledge of HHA eXchange is highly preferred Bilingual Fluency in Spanish Strong interpersonal and communication skills Able to deal with difficult or sensitive situations in person or on the phone Excellent customer service having empathy and patience in working for elderly population Able to multitask and work in an extremely fast paced environment Ability to maintain a professional demeanor when handling issues Benefits: Health, dental, and vision insurance 401(k) with company match Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays Professional development opportunities Mission-driven work in an innovative healthcare space

Coordinate caregiver placement and visit confirmations, maintain schedules, and communicate with patients, caregivers, and staff. | High school diploma or GED, bilingual in Spanish, strong communication skills, and experience in caregiving or healthcare coordination. | Salary: $22 - $24 per hour Company Overview:Empowering Health, Enriching Lives: True Cares Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare. Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare we offer hope, healing, and a brighter tomorrow. Position title:Home Care Staffing Coordinator Location: Full-time Monday-Friday 9 am-5 pm onsite in Brooklyn, NY Position summary: The Home Care Staffing Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Cares policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service. Key Responsibilities: • Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange • Successfully maintain a caseload of 90-115 patients ensuring they receive the best homecare service • Participate in departmental trainings • Assist the Team Lead with coverage and work with the team members with any staffing challenges • Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHAeXchange • Verify caregivers attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patients needs of care • Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status • Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations • Maintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers schedules and maintain a schedule of all services per month • Verify billed services against requested services • Maintain patient confidentiality and privacy with dignity and respect • Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation • Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others Required Qualifications: • High School diploma/ GED equivalent • Knowledge of HHA eXchange is highly preferred • Bilingual Fluency in Spanish • Strong interpersonal and communication skills • Able to deal with difficult or sensitive situations in person or on the phone • Excellent customer service having empathy and patience in working for elderly population • Able to multitask and work in an extremely fast paced environment • Ability to maintain a professional demeanor when handling issues Benefits: • Health, dental, and vision insurance • 401(k) with company match • Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays • Professional development opportunities • Mission-driven work in an innovative healthcare space

Coordinate caregiver placements, confirm visits, communicate with staff and patients, and manage scheduling and documentation. | High school diploma or GED, knowledge of scheduling systems (preferably HHAeXchange), bilingual in Spanish, strong interpersonal skills, and ability to multitask in a fast-paced environment. | Company Overview: Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare. Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow. Position Title: Weekend Home Care Scheduling Coordinator Location: Saturday & Sunday, 2pm - 10pm, onsite at White Plains, NY Job Summary: The Weekend Home Care Scheduling Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients during the weekends. Responsibilities include creating and maintaining staff schedules, confirming attendance, and communicating with the caregivers, patients, and their families while adhering to True Care’s policies and procedures. He/she works to provide coverage and assistance to the Coordination Department for any and all staffing needs. Key Responsibilities: Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange Assist the weekday Coordinators with any staffing challenges that can occur during the weekend Assist the Team Lead with coverage Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger-scale issues Ensure documentation is being updated for all of our caregivers and patients in HHAeXchange Verify caregivers’ attendance daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs, or any missed visits based on the patient’s needs of care Handle and respond promptly to incoming calls, emails, or faxes from physicians, contracts, or clients requesting report status and/or information; communicate with contracts for patient status Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations Maintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month Verifies billed services against requested services Maintain patient confidentiality and privacy with dignity and respect Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others Job requirements: High School diploma/ GED equivalent Knowledge of HHAeXchange is highly preferred Bilingual Fluency in Spanish Strong interpersonal and communication skills Able to deal with difficult or sensitive situations in person or on the phone Excellent customer service having empathy and patience in working for the elderly population Able to multitask and work in an extremely fast paced environment Ability to maintain a professional demeanor when handling issues

Manage front desk operations, facilitate caregiver orientation, and ensure onboarding compliance. | High school diploma or equivalent, 1-2 years in HR or administrative roles, proficiency in MS Office, bilingual preferred. | Company Overview: Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow. Position title: Caregiver Onboarding Specialist Reports To: Senior Branch Manager Position Summary: The Caregiver Onboarding Specialist plays a key role in welcoming and preparing new caregivers to join True Care. This position is responsible for managing the front desk at our Washington Heights office, facilitating orientation classes, and ensuring that all caregivers are properly cleared to work in compliance with federal, state, and agency requirements. Work Schedule: Full-Time Monday - Friday 9am-5pm in Washington Heights Key Responsibilities Front Desk Operations • * Greet and assist visitors, applicants, and new hires in a professional and friendly manner. • Answer incoming calls and direct them appropriately. • Maintain a clean, organized, and welcoming reception area. Orientation & Training • * Host and facilitate new caregiver orientation classes, ensuring participants understand agency policies, procedures, and expectations. • Distribute and review orientation materials. • Engage and motivate new hires to feel prepared and supported. Onboarding Compliance • * Collect and verify employment eligibility documentation (Form I-9) and maintain accurate records. • Coordinate and process background checks, reference checks, and any other pre-employment screening. • Track and follow up on incomplete onboarding requirements to ensure timely clearance. Documentation & Data Entry • * Maintain accurate onboarding records in Hubspot and paper files. • Ensure all onboarding forms and required documentation are completed, signed, and stored in compliance with company policies and regulatory requirements. Collaboration • * Partner with Compliance, Recruitment, and Scheduling/Coordination teams to ensure a smooth transition from hiring to assignment. • Provide feedback on the onboarding process to improve efficiency and caregiver experience. Qualifications • * High school diploma or equivalent required; associate’s or bachelor’s degree preferred. • 1–2 years of experience in HR, onboarding, recruiting, or a similar administrative role (healthcare experience a plus). • Strong interpersonal and communication skills, with the ability to present in front of groups. • Knowledge of I-9 requirements and employment eligibility verification procedures preferred. • Experience processing background checks and managing confidential information. • Proficient in Microsoft Office Suite and comfortable learning HRIS or applicant tracking systems. • Bilingual (English/Spanish) strongly preferred. Compensation & Benefits: • * Hourly Rate: $22 - $24 • Health, dental, and vision insurance • 401(k) with company match • PTO and paid holidays • Professional development opportunities • Mission-driven work in an innovative healthcare space