TruBridge, Inc

Provide inbound and outbound call support to patients, maintain quality and production standards, handle escalated calls, and assist with account resolution and AR management procedures. | At least one year of remote customer service experience, strong communication and organizational skills, and a high school diploma or equivalent. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Service roles are responsible for providing TruBridge Contact Center Support to clients Early Out Service patients. Essential Functions for Customer Service Provider include: • Responsible for consistently meeting production standards for inbound and outbound calls • Responsible for consistently meeting quality assurance standards • Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer • Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems • Protects customer information by keeping all information confidential • Processes miscellaneous paperwork and documentation • Effectively communicates with callers for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service • Schedules call backs as needed • Be a collaborative team member • Assist with additional tasks as assigned by supervisor or call center management • Be proficient in the de-escalation on calls and handle patient escalated calls • Be proficient in working directly in multiple client systems where applicable • Be proficient in all communication channels including Web Chat • Has the ability to effectively communicate information to various team members • Ability to be a mentor for new employees to help them be successful within the first 60 days of new hire • Develop proficiency in various AR Management procedures at the direction of Management (including but not limited to bad debt processes, bill hold reviews, account corrections, etc.) Qualifications • Excellent communication (written and oral) and interpersonal skills • Strong organizational, multi-tasking, and time-management skills • Must be detail oriented and able to follow through on issues to resolution • Must be able to act both independently and as a team member • High School Diploma or equivalent combination of education and relevant experience needed Requirements • One year or more providing customer service support over the phone in a remote setting (preferred) Benefits • Work remotely with a work/life balance approach • Robust benefits offering, including 401(k) • Generous time off allotments • 10 paid holidays annually • Employer-paid short term disability and life insurance • Paid Parental Leave You’ll help connect providers, patients and communities with innovative solutions that create real value by supporting both the financial and clinical sides of healthcare delivery. You’ll be part of a remote team that’s encouraged to push boundaries and look at things differently. And you’ll contribute to supporting providers in delivering the best care possible for their communities.