Trinity Health

Manage front-office operations including scheduling, registration, and patient check-in/out, ensuring efficient patient flow and data accuracy. | High school diploma or equivalent, proficiency with Microsoft Office, experience in customer service, ability to handle multiple priorities, and previous medical office experience preferred. | Employment Type : Full time Shift : Day Shift Description : Sr. Receptionist (Sr. Registration Associate) - Troy NY - full time Hours 8 : 15-4 : 45with 1-3 evenings per month required If you are looking for a position as a Sr. Registration Associate in Albany this could be your opportunity. Here at St. Peters Health Partners we care for more people in more places. This position is located at 2 New Hampshire Ave Troy. Position Highlights : Quality of Life : Where career opportunities and quality of life converge Advancement : Strong orientation program generous tuition allowance and career development Work / Life : Monday Friday Office Hours What you will do : The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service oriented operation of a medical practice. The Senior Registration Associate will perform all job functions in a courteous and professional manner consistent with the mission and core values of St Peters Health Partners Medical Associates. Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics consistent with excellence standards and practice workflows : Scheduling and registration Check-in Check-out Charge entry / claims End of day processes General duties including but not limited to : Document processing Scanning Inbox monitoring Responsibilities : Ensure distribution of work throughout the team is sufficient to meet daily schedules Display leadership qualities Manages daily staffing needs in coordination with office and float pool managers Serve as a mentor and role model to all colleagues Schedules patient appointments to maximize patient access. Handles all incoming calls and directs appropriately. Registers patient obtains necessary consent forms and patient demographic data. Collects co-pay at check-in / or check-out when applicable. Documents monies collected and generate patient receipts. Acts as liaison between patients and clinical staff; monitors for delays and informs patient. Schedules all follow-up appointments at check-out including ancillary and / or diagnostic tests. Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned. Obtains referrals for specialist office visits. Consistently and accurately passes charges in accordance with office policies and procedures. Information Processing : Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards. Maintains patient confidentiality and adheres to HIPAA regulations. Works cooperatively with all team members to ensure quality patient care at all times. Communicates respectfully and effectively with providers clinical staff colleagues managers and others. Cross covers other areas needed What you will need : Strong leadership skills required Associates degree preferred High School Diploma / Equivalent Required Demonstrated proficiency with Microsoft Office product and other computer applications Demonstrated experience with delivering successful customer service Demonstrated experience with handling multiple priorities in a deadline driven environment. Managing difficult customers respectfully and without confrontation Previous medical office experience preferred Ability to lift 25 lbs. Pay Range : $18.50-$23.90 Pay is based on experience skills and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. Our Commitment Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law. Required Experience : Senior IC Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Experience : years Vacancy : 1 Monthly Salary Salary : 18 - 23

Assist with daily department operations, manage staff schedules, evaluate and improve work processes, and ensure compliance with policies. | High school diploma or GED, 1-2 years of related experience, computer proficiency, and good communication skills. | Employment Type: Full time Shift: Rotating Shift Description: SUMMARY: Assists the Service Delivery Leader (SDL) with coordination of and leads the daily work assignments of department employees. Actively participates in identifying department opportunities for improvement, creative thought for problem solving, and communicating potential improvement ideas with SDL. Acts as a resource person and role model for employees as to techniques, policies/procedures, rules/regulations, and customer service standards. Pay Starting at $16.30 per hour or more based on experience Total Rewards and Benefits: Competitive compensation, DAILYPAY Benefits effective Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Opportunity for growth and advancement throughout Trinity Health Tuition Reimbursement DUTIES AND RESPONSIBLITES: Performs all duties and functions of the department as needed (e.g. coverage for breaks, meals, absences, or high volumes). Demonstrates hands-on knowledge of procedures and processes unique to the department; demonstrates ability to readily acquire new knowledge. Performs as a liaison with other departments related to work processes. Evaluates work processes; identifies and makes recommendations for improvements; measures changes and assesses impact to the workflow. Responsible for staff schedules, completing Kronos in the absence of the SDL, plans work priorities and coordinates daily work activities of the department. Provides ongoing review of policies and procedures and ensures compliance with all departmental, system and/or regulatory agency requirements. Knowledgeable in the content of SJMHS safety/emergency procedures and monitors staff compliance with same. Provides accurate and timely performance feedback to team members. Assists the SDL in identifying training and educational needs of the team; develops educational plans and assists in training. Maintains personal competency by attending and participating in seminars and training sessions. Encourages and fosters team empowerment in work activities; solicits input and feedback from team members. Coordinates and assigns work according to the levels of talents and skills required. Serves as problem-solver and resource for the work team, keeping the SDL apprised of issues. Assures continued competencies of team members related to annual departmental or system requirements, or due to change in workflow, system enhancements, and/or other environmental factors. Provides input to SDL for staff evaluations or performance issues. Provides an ongoing review of departmental policies and procedures, reporting needed revision to the SDL. Gathers data to measure team effectiveness and productivity; prepares necessary reports or summaries of team activities. Provides a variety of statistical reports as requested. Demonstrates knowledge and skills to effectively interact with systems utilized by the department (e.g. Workforce Central, Healthstream, Excel). Responsible for effectively communicating with team members. Promotes tidiness and organization of team’s work area(s); coordinates acquisition and maintenance of necessary supplies and equipment operation. Promotes excellent customer services skills at all times. Education: Requires a high school diploma or GED equivalent. Experience: One to two year(s) related experience. Three to six months’ previous experience with computers. Required Skills and Abilities: Demonstrates good verbal and written communication skills and effective conflict management skills. Ability to provide employees instruction in and interpretation of departmental processes, protocol or procedure. Self-starter, ability to assume responsibility. Analytical skills necessary to make decisions, particularly in a leadership role to employees. Ability to work independently and to stay calm, act quickly, and follow policy and procedures in stressful situations. Visit Trinity Health Michigan to learn more about the benefits, culture, and career development opportunities available to you at Trinity Health Michigan. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Evaluate and admit new patients, complete readmissions and revisits, and educate patients and caregivers about their health conditions. | Valid NYS RN licensure, 1-2 years of RN acute care experience, and ability to learn specialized home health skills. | Employment Type: Full timeShift: 12 Hour Day Shift Description: Eddy Visiting Nurse & Rehab Association has a rewarding opportunity for a RN to join our Weekend team! RN – WEEKEND Track (2 twelve hour day shifts, Saturday and Sunday) Work 24 hours a weekend; receive full time benefits! Work schedule would be 12 hours Saturday and Sunday. Work 48 out of 52 weekends a year and receive full time benefits. Responsibilities: • Evaluate and admit new patients to service, completing a comprehensive assessment and developing a plan of care to meet patient needs. • Complete readmissions to service for those who have had a hospitalization • Complete revisits to existing patients requiring care on the weekend. Requirements: • Valid NYS RN Licensure. • 1-2 years RN acute care experience required. • Gain new skills (Wound Vacs, Advanced Wound Care, Chronic Disease Management, and more!) • Teach patients/caregivers about their diagnoses, medications, and help them to become independent with their treatments and self-management of their chronic illness(es), Eddy VNRA has a RN Supervisor, RN Team Leader and secretarial support in the office on weekends to ensure support is available to our Weekend Team in a timely manner. • *Care for ONE PATIENT AT A TIME.** • *Once trained, enjoy the independence of starting and ending your day from home** Be on the front-line of the transitions in health care from inpatient settings to the community – home health care is the future! Eddy VNRA provides a comprehensive orientation to home health care. We provide a supportive work environment with access to clinical nurse specialists, in-depth computer training, assistance obtaining insurance authorizations, RN supervisors who are only a phone call away, and more! Join us for a day and shadow an experienced RN Case Manager! See why RNs who transition to home care love what they do! Apply today for more information! Enhanced Weekend Track Rate- $55.40 Pay Range (for non weekend track):$36.50 - $49.95 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Lead and manage the Michigan Regional Laboratory outreach program, including sales, marketing, and operational support, while overseeing multiple departments and staff. | Requires 2+ years in healthcare sales, 5+ years in sales management, and a bachelor's degree or equivalent experience. | Employment Type: Full time Shift: Day Shift Description: Regional Director, Laboratory Sales and Outreach Drive the growth and success of our Michigan Regional Laboratory outreach program by leading marketing and sales strategies, building strong client relationships, and ensuring seamless operational support across key service areas. Responsible for Michigan Regional Laboratory outreach marketing and sales efforts servicing both affiliated and non-affiliated clients. Develop specific sales and financial objectives for the region, teams and individuals in assigned work units. Provides direct management oversight of the southeast Michigan (SEMI) client services representatives, sales representative, Regional Lab Courier and Ann Arbor Outpatient phlebotomy departments. The SEMI regional courier department is comprised of a direct report manager with 30 staff members and a fleet of 23 vehicles. The Ann Arbor OP phlebotomy department is comprised of a manager and 50 FTEs with 13 phlebotomy service centers in the Ann Arbor/Livingston/Chelsea area. This position also oversees 7 technical service reps that deal directly with laboratory clients to support lab outreach services and 1 Lab Sales representative that works in the field with physician offices. EDUCATION Education: Bachelor’s degree in a related field with advanced education such as an MBA preferred, or equivalent experience. Experience: 2+ years in Health care sales (laboratory preferred); 5+ years sales management and coaching with a proven track record. ESSENTIAL FUNCTIONS Lead and manage the Michigan Regional laboratory outreach program, including marketing and physician client sales. In SEMI, manages the support services such as courier, customer service and Ann Arbor Outpatient Phlebotomy. Identify and develop new business opportunities; manage strategic partnerships. Participate in the Joint Venture Hospital Lab (JVHL) Board. Track and report key business metrics, including sales performance, lost accounts, and resource utilization (e.g., phlebotomy site productivity). Plan short- and long-term strategies for systems, resources, staffing, and facilities to meet departmental and health system goals. Manage department leaders, including setting expectations, evaluating performance, and assist in handling staff disciplinary actions. Direct and support department managers overseeing daily operations for courier, clerical, and Ann Arbor Outpatient Phlebotomy. Also oversees business functions; assist with complex employee relations issues. Review customer service and quality data and recommend improvements. Manage operational and capital budgets for the department. Resolve operational issues impacting regional effectiveness. Collaborate with internal and external teams to achieve business results; foster teamwork and coach others on effective collaboration. Recommend pricing strategies to maintain competitiveness and profitability. Prepare annual marketing reports on marketplace trends and departmental responses. Develop annual sales plans and forecasts for the region. Create, implement, and monitor departmental policies to ensure compliance with federal and state regulations and laboratory accreditation standards (e.g., CAP, TJC) Lead development and execution of departmental goals to enhance services and support strategic initiatives. BENEFITS AVAILABLE TO YOU AS A COLLEAGUE OF TRINITY Competitive compensation and participation in the Management Incentive Program. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability. Benefits effective Day One! No waiting periods. Retirement savings plan with employer match. Opportunity for growth and advancement throughout Trinity Health Tuition Reimbursement Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Provide comprehensive outpatient primary care to patients of all ages, including preventive, acute, and chronic care, collaborating with a multidisciplinary team. | Licensed Physician Assistant or Family Medicine Nurse Practitioner, DEA license, experience in primary care, proficiency with electronic medical records, and strong communication skills. | About Us As a physician-led organization, IHA combines the autonomy and close-knit culture of private practice with the stability and resources of a prestigious national healthcare system. Were seeking a passionate and driven individual to join our team as an APP - Inbox-ologist who is eager to make a meaningful impact on the health of our community! Opportunity Details • FTE: 1.0 • Schedule: Monday-Friday 8:00AM-5:00PM • Location: Hybrid home and office • Specialty: Primary Care Why Work with Us? • Comprehensive Care - Provide primary care services to patients of all ages. • Work-Life Balance and Advanced Digital Tools - Epic and MyChart • Supportive Team Environment - Collaborate with skilled physicians, nurse practitioners, and dedicated support staff. • Prioritizing Internal Growth and Advancement - We are committed to promoting from within, offering abundant opportunities for career advancement and fostering a culture that empowers employees to thrive • Competitive Compensation and Benefits Package: • Competitive salary + incentives • Health, dental, and vision insurance • Retirement savings plans (403b & 457) • Public Service Loan Forgiveness eligibility • Short- & long-term disability coverage • Malpractice insurance with tail coverage Requirements • Board Certified or Board Eligible Family Medicine Nurse Practitioner or Physician Assistant • License and DEA in State of Michigan • Strong clinical skills in Primary Care, including preventive care, acute illness management, and chronic disease follow-up • Excellent communication and interpersonal skills for collaborative, team-based care • Comfortable using electronic medical records (EPIC or similar systems preferred) • Commitment to providing high-quality, compassionate, and evidence-based care • Interest in participating in quality improvement initiatives, population health, or value-based care models is a plus Duties & Responsibilities A typical day may include: • Provide comprehensive outpatient primary care to patients of all ages • Conduct preventive care visits, acute care visits, and chronic disease follow-ups. • Collaborate with a multidisciplinary team including subspecialists, behavioral health providers, care managers, and nursing staff • Utilize EPIC for documentation, care coordination, and quality tracking • No inpatient rounding, hospital call, or delivery attendance required • No shared call required during off hours • Participate in quality improvement initiatives and value-based care models • Support from centralized administrative and clinical infrastructure for scheduling, billing, and referrals is provided We are proud of our commitment to equal employment opportunities for all qualified job candidates and associates, and we ask that all associates support diversity and inclusion in the workplace. Trinity Health IHA Medical Group prohibits unlawful discrimination based on age, race, color, sex/gender, sexual orientation, gender identity, pregnancy, national origin, religion, disability, genetic information, veteran status, or any other characteristic made unlawful by federal, state, or local laws. Recruitment Agencies: Please do not submit candidates for this role. Any submissions will be considered unsolicited and will not be credited. About Trinity Health IHA Medical Group Established in 1994, Trinity Health IHA Medical Group is one of the largest multi-specialty medical groups in Michigan delivering more than one million patient visits each year, practicing based on the guiding principle: our family caring for yours. Led by physicians, Trinity Health IHA Medical Group is committed to providing the best care, with the best outcomes for every patient, and exceptional work experience for every provider and employee. Recognized as Metro Detroits Top Physician Group by Consumer Reports magazine, Trinity Health IHA Medical Group offers patients from infancy through senior years, access to convenient, quality health care with extended office hours and urgent care services, online patient diagnosis, treatment and appointment access tools. Trinity Health IHA Medical Group is based in Ann Arbor and employs more than 3,000 staff, including nearly 1,000 providers consisting of physicians, nurse practitioners, physician assistants, care managers and midwives in more than 150 practice locations across Southeast Michigan. QUICK OVERVIEW Here are a few facts about Trinity Health IHA Medical Group to help you understand our impact on the communities we serve in Washtenaw, Livingston, Lenawee, Oakland, and western Wayne Counties: • Office Locations: More than 150 • Active Patients: 500,000+ • Babies Delivered: 5,576 in 2023 • Physicians: 720+ • Certified Nurse Practitioners, Certified Physician Assistants & Certified Nurse-Midwives: 230+ • Board Certified/Eligible Physicians: 100% • Hospital Affiliations: Trinity Health Ann Arbor, Trinity Health Chelsea, Trinity Health Livingston, Trinity Health Oakland, Trinity Health Livonia, Michigan Medicine • Support Staff: More than 2,200 MISSION STATEMENT Trinity Health IHA Medical Group exists to meet community needs through the provision of personalized, high-quality health and medical services to its patients in a manner which results in high levels of patient satisfaction with clinical quality, services, accessibility and value. Our Values -CARES: • Commitment - We strive to provide quality care. • Advocacy - We are dedicated to advocating for our patients. • Respect - We believe that mutual respect is the foundation of a trusting relationship. • Efficiency - We are committed to delivering quality care, advocating for our patients, and fostering respectful relationships while also ensuring care is provided efficiently and cost-effectively. • Service - We prioritize service excellence for both our internal and external customers.

Evaluate and analyze sepsis treatment protocols, educate staff, and improve patient outcomes. | Requires a Bachelor's in Nursing, active Michigan nursing license, BLS certification, and ICU or emergency department experience. | Employment Type: Full timeShift: Day Shift Description: POSITION PURPOSE Responsible for the identification and analysis of evidence-based protocols. Works with medical staff to provide real-time education for colleagues for the treatment of sepsis with the end goal of improving quality of care. Engages and interacts with medical staff, resident physicians, allied health professionals, and nursing staff to meet the necessary objectives of standards of care. The coordinator may be asked to participate in other quality initiatives and projects that fall outside the scope of sepsis (or Neuroscience), if necessary, based on the needs of the organization. POSITION QUALIFICATIONS Minimum Education, Licensure / Certification and Experience Education • Bachelor of Science in Nursing required. Masters preferred. Licensure / Certification • Active license to practice nursing in the State of Michigan. • Basic Life Support (BLS) certification. Experience • Minimum of two years Intensive Care Unit (ICU) setting or Emergency Department experience. Lean Six Sigma training preferred. • Experience as a Clinical Nurse Specialist preferred. • Experience with current sepsis guidelines preferred. Special Skill / Aptitudes • Continuously seeks opportunities to improve the quality of patient care delivery through innovative and creative resolution finding, becoming expert at point of care support/resolution through use of critical thinking. • Proven ability in the Microsoft Office suite and other PC-based applications. • Ability to use critical thinking, logic and reasoning to address complex situations. • Ability to use and effectively integrate positive communication approaches to meet diverse patient needs, optimize resources, and adapt care processes to accommodate changing patient acuity and unit needs. • Ability to serve as a teacher, mentor, and coach to patients, students, new nurses, peers, other colleagues, and staff, to advance the profession of nursing and optimize patient outcomes. • Excellent interpersonal service skills necessary in order to form and maintain positive relationships with customers and other healthcare professionals. • Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups. DUTIES / RESPONSIBILITIES • Actively rounds on patients with suspected or confirmed sepsis to ensure patients receive appropriate care. • Evaluates and analyzes utilization of treatment protocols for patients experiencing sepsis to reduce mortality rates and decrease patient length of stay. • Utilizes research and evidence-based practice in the delivery of care, to advance nursing practice, and to improve nurse and patient satisfaction, and quality of care with keystone data. Report figures to management and System Office. • Lead meetings with other members of hospital staff and participate in other meeting when called upon to discuss sepsis • Educate Nurses, Nurse Practitioners, Physician Assistants and Residents to identify and treat symptoms in a timely manner. • Uses data and evidence to drive decisions at point of care that improve and optimize care delivery for patients, clinical outcomes, and patient and nurse satisfaction. • Demonstrates principles of Relationship-based Care to cultivate and maintain therapeutic relationships as a means to optimal healing and collegial functioning as interdisciplinary care team members. • Actively engages and participates in unit-based, and other committees/ initiatives that promote patient and workplace safety, optimal clinical outcomes, and satisfaction. • Contributes to the positive image of nursing and enhances the culture of excellence by modeling professional behavior both in the organization and in the community. • Embraces change and lifelong learning, taking personal accountability to seek out experiences that promote personal and professional growth in order to advance skills and competence. • Utilizes process excellence tools and processes to improve the quality of patient care delivery and outcomes. • Integrates principles of the ZeroHarm/TogetherSafe and demonstrates Trinity Health Guiding Behaviors to provide excellent care of self, patients, and care team members. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors • Additional duties as assigned. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Leading clinical practice and ensuring quality patient care in a healthcare setting. | Registered nurse with 2-3 years of experience, BSN required, leadership and communication skills. | Employment Type: Full timeShift: Evening Shift Description: Job Type: Full Time Schedule: 3:00pm to 11:00pm, 80 hours per biweekly pay period. Job Duties: The Clinical Team Lead is a registered nurse who supports, leads and directs clinical practice. He or she provides assessment, prioritization and direction of activities to meet the changing unit demands. Following the direction of the Nurse Manager, he or she assumes leadership accountability for fostering the established professional practice and care delivery models. The Clinical Team Lead implements unit specific strategies as well as colleague specific practice remediation that results in achieving specific clinical quality and patient safety outcomes. Requirements: BSN required, MSN preferred. 2-3 years prior RN experience required Specialty Certification to be obtained within 1 year. Special Skills: Ability to communicate in English, both written and verbal Effective communication skills Two (2) years general nursing experience Demonstrated teaching, leadership and human relation skills Ability to remain calm during stressful situations We offer a competitive salary and comprehensive benefits including: • Benefits start on first day of employment • Medical, Dental, & Vision Coverage • Retirement Savings Program • Paid Time Off • Tuition Reimbursement • Free Parking • Daily Pay Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Providing administrative support, scheduling, record management, and resident support in a medical education setting. | Prior administrative experience, proficiency with Microsoft Office, discretion handling confidential information, and strong organizational skills. | Employment Type: Full timeShift: Day Shift Description: Mercy Fitzgerald Hospital is looking for an Administrative Assistant to join our team in Internal Medicine Job Type: Full Time Schedule: 40 hours per week, day shift : The administrative assistant in Graduate Medical Education (GME) provides crucial support to GME leadership and residents by managing schedules, coordinating meetings and events, maintaining confidential records, preparing administrative documents, and serving as a liaison with internal and external departments. This role involves strong organizational, communication, and technical skills, with duties including data entry for resident records, creating resident block schedules, tracking program requirements, and assisting with resident-related processes like recruitment, orientation, and evaluations. Key Responsibilities • Administrative Support: Provide administrative and clerical support to GME leadership, program directors, and faculty. • Scheduling & Coordination: Coordinate and schedule meetings, didactics, and various program-related events, including securing venues and preparing agendas. • Record Management: Maintain confidential files, databases, and records for residents, faculty, and programs, often using specialized residency management software. • Communication: Serve as a primary point of contact, handling telephone inquiries, managing mail, and ensuring professional and timely communication with various stakeholders. • Documentation: Compose, edit, and proofread correspondence, reports, presentations, and other documents as needed. • Data Entry: Accurately enter and update data into residency management system. • Resident Support: Assist with tasks such as preparing paperwork for resident orientations, managing resident data sheets, tracking licenses and certifications, and assisting with resident evaluations. • Meeting Support: Attend meetings, take minutes, and track follow-up actions and deliverables. • Office Operations: Assist with ordering supplies, setting up for events, and other general office duties to ensure smooth operations. Essential Skills & Qualifications • Organizational Skills: Ability to manage multiple tasks, prioritize workload, and maintain order in a fast-paced environment. • Communication Skills: Excellent verbal and written communication skills for interacting with residents, faculty, and other staff. • Technical Proficiency: Computer proficiency, particularly with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Familiarity with residency management software, a plus. • Attention to Detail: Meticulous in data entry, record-keeping, and document preparation. • Discretion: Ability to handle highly confidential information and maintain professional boundaries. • Interpersonal Skills: Strong interpersonal skills for building relationships and collaborating effectively with internal partners and external institutions. Qualifications: • Prior Administrative Assistant experience preferred • Associates degree preferred • Competent with Microsoft Office Products (Word, Excel, PowerPoint) • Must be able to exercise discretion in working with confidential and sensitive matters. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Assist patients and staff with administrative tasks such as greeting, scheduling, and insurance verification. | High school diploma, experience in a medical office or billing preferred, proficiency in Windows and Microsoft Office. | Employment Type: Full timeShift: Day Shift Description: Position Purpose: Trinity Health Of New England Medical Group is looking for a Medical Receptionist / Business Services Rep to join our Bloomfield ACC Cottage Grove team The Business Services Representative is responsible for ensuring patient flow within the practice by performing all business functions such as greeting patients, answering phones, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior authorizations, referrals, chart prep, manage incoming and outgoing faxes as well as provide clerical support to providers and staff. What you will do: • Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department. • Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting. • Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner. • Schedules patient appointments based on department protocols to maximize provider productivity. Minimum Qualifications: • High school diploma or equivalent • Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred • Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required. Position Highlights and Benefits: • Day Shift. Hours may vary • Great benefits effective day 1! • Mission Driven Team environment • Career growth and advancement potential Facility Information We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Collect blood specimens and perform EKGs while ensuring patient comfort and safety. | High School Diploma, Certified Phlebotomy Technician, less than one year of related experience. | Employment Type: Full timeShift: Description: Join our team and play a vital role in patient care! As a Phlebotomist, you’ll collect high-quality specimens and perform EKGs that help deliver accurate diagnoses and exceptional care. Your work supports patients of all ages—from pediatrics to geriatrics—while ensuring comfort, safety, and respect at every step. What You’ll Do: • Collect blood specimens using approved techniques to maintain integrity and accuracy. • Perform and transmit EKGs for cardiology interpretation. • Communicate clearly and compassionately with patients and families. • Verify patient identity, maintain confidentiality, and provide instructions for non-blood specimen collection. • Accurately enter and release test orders in EPIC and process charges. • Follow all regulatory standards (CLIA, CAP, IDPH, Joint Commission). • Contribute to quality improvement initiatives and maintain a safe, organized workspace. Why You’ll Love Working Here: • Be part of a collaborative, patient-focused team. • Opportunities for growth and skill development. • A culture built on care, respect, and service excellence. • Competitive pay and comprehensive benefits. If you’re detail-oriented, compassionate, and committed to quality care, we’d love to meet you! Minimum Education: Required: High School Diploma plus training acquired through work experience or education Minimum Experience: Required: Less than one year of previous job-related experience Licensure/Certifications: Required: Certified Phlebotomy Technician COMPENSATION Pay Range: $19.61 - $25.53 per hour Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. Trinity Health Benefits Summary Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Manage initial patient inquiries, facilitate enrollment into diabetes prevention programs, and coordinate referrals within the healthcare network. | Associates degree in healthcare or related field, with at least two years of experience in patient intake or customer service, and proficiency with EHR systems and Microsoft Office. | Employment Type: Part time Shift: Day Shift Description: The SHAPE-DP "Strategic Health Approach to Promote Health Engagement and Diabetes Prevention” is a targeted expansion of Trinity Health's existing National Diabetes Prevention Program (DPP) efforts. The purpose is to advance health for people at risk for type 2 diabetes by implementing a bold strategy that promotes optimal health for people experiencing poverty and other vulnerabilities, including addressing unmet health-related social needs, by building a network of National Diabetes Prevention Program (NDPP) providers and payers across the Trinity Health service area. Is responsible for managing the initial patient inquiries and interactions to ensure a seamless enrollment process into a CDC-recognized Lifestyle Change Program within the SHAPE-DP Hub network. Responsible for facilitating introductory sessions and general overviews to potential participants and encourages and facilitates enrollment into the program. Responsible for collecting and verifying information, conducting initial assessments and coordinating referrals throughout the Trinity Health network. Ensures a positive experience for patients and community members by maintaining knowledge of the evidence-based intervention and creating a welcoming environment during the intake process. Is responsible for managing the initial patient inquiries and interactions to ensure a seamless enrollment process into a CDC-recognized Lifestyle Change Program within the SHAPE-DP Hub network. Responsible for facilitating introductory sessions and general overviews to potential participants and encourages and facilitates enrollment into the program. Responsible for collecting and verifying information, conducting initial assessments and coordinating referrals throughout the Trinity Health network. Ensures a positive experience for patients and community members by maintaining knowledge of the evidence-based intervention and creating a welcoming environment during the intake process. ESSENTIAL FUNCTIONS Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in behaviors, practices and decisions. Uses the EHR, bulk outreach, patient registries and email systems to manage the initial patient inquiries for the National Diabetes Prevention Program’s Lifestyle Change Program Collects and verifies information through phone or email encounters with potential participants. Creates patient intake profiles ensuring all information is accurate and documented Conducts brief assessments for eligibility for services and understands patient/participant needs including physical location, date/time/modality preferences to determine appropriate enrollment placements. Works to ensure patients get placed in CDC-recognized Trinity Health Hub programs within their physical geographies whenever possible, to help Hub partners meet enrollment goals. Acts as a liaison and point person to Trinity Health System Office and contracted delivery organizations to monitor, triage and disperse referrals across the Trinity Health network in a timely manner with follow-up to ensure seamless enrollment into the care system. Conducts additional outreach to qualified patients as required to meet enrollment goals Participants in workflow and triage development with System Office and Hub delivery partners to incorporate best practices and lessons learned to maximize referral to enrollment conversions Creates a welcoming and encouraging environment with potential participants during the intake process Registers potential participants into an introductory session, as requested, and facilitates these sessions on a periodic basis, not to exceed 12 annually. Maintains a working knowledge of the National Diabetes Prevention Program Lifestyle Change Program and prediabetes to effectively answer questions and provide information about services. Facilitates grant-required data collection and reporting. Enters data into various systems and runs reports using Tableau, the EHR, and other data software as available. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS Associates Degree in Healthcare, Health Education, Communication, Marketing, Human Services, Medical Office Management, Health Sciences or related field and a minimum of two (2) years’ related experience with patient intake or customer service. Previous experience with evidence-based programming or chronic disease management preferred Excellent communication, organizational and interpersonal skills. Bilingual fluency is preferred (Spanish). Experience using EHR systems, workflows and Microsoft suite applications (word, excel, Forms) Problem-solving skills to identify, address and resolve programmatic and procedural issues, ability to meet deadlines and achieve quality results. Ability to respond professionally to patient needs and questions Prior experience with triage coordination or managing multi-state referrals preferred. Must be able to operate effectively in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health. Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working with the System Office and Health Ministries and contracted National partners. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS Communicates frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Supervise nursing activities to ensure quality care in a community setting. | Must have a nursing degree, RN licensure, and supervisory experience in healthcare. | Employment Type: Full timeShift: Day Shift Description: Under the direction of the Director of Nursing, in cooperation and collaboration with the Nursing Team, the Clinical care Coordinator is to supervise the day-to-day nursing activities of the community. Such supervision must be in accordance with current federal, state and local standards, guidelines and regulations our established policies and procedures, and as may be directed by the Director of Nursing and/or Administrator/Executive Director to ensure that the highest degree of quality care is maintained at all times. MINIMUM QUALIFACTIONS • Must possess, as a minimum, a Nursing Degree from an accredited college or university, or be a graduate of an approved RN program. Bachelors of Science Degree in Nursing preferred (LPNs actively enrolled in a Registered Nurse program may be considered on an interim basis) • Must possess a current, unencumbered, active license to practice as a Registered Nurse in this state. Must possess and maintain current CPR Certification. • Must have training and/or experience in rehabilitative and restorative nursing practices. • Must be knowledgeable of nursing and medical practices and procedures, as well as laws, regulations, and guidelines that pertain to long-term care Previous experience working in long-term care or with the geriatric population preferred • Must have 1 year experience in a supervisory capacity in a hospital, long-term care environment, or other related healthcare facility. • Must lead by example and possess superior customer service skills and professionalism Flexibility to adapt to ongoing change and work in a fast-paced, customer driven environment. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Providing direct patient care, handling patient registration, scheduling appointments, and performing office tasks. | High school diploma or GED, BLS CPR, medical assistant certification or equivalent experience, and authorization to work in the U.S. | Employment Type: Full time Shift: Day Shift Description: If you want to join an organization that truly cares about its employees, consider continuing your career with Loyola! We offer · Medical/Dental/Vision Benefits on your FIRST DAY!!! · competitive wages · great work atmosphere Minimum Requirements: High School Diploma or GED. BLS CPR by the American Heart Association. Successful completion of an accredited Medical Assistant Program, OR one year of Medical Assistant work experience can be substituted for the successful completion of an accredited medical assistant program. In summary, the Medical Assistant's primary responsibilities include providing direct patient care, handling patient registration, scheduling appointments, and performing various office-related tasks. Must obtain at least one (1) of the following Medical Assistant credentials within 6 months of hire date: American Association of Medical Assistants (AAMA) American Medical Technologists (AMT) National Center for Competency Testing (NCCT) National Healthcareer Association (NHA) Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position. COMPENSATION Pay Range: $20.05 - $26.81 per hour Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. Trinity Health Benefits Summary Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Assist residents with daily activities, support independence, monitor health, and collaborate with healthcare team. | High school diploma or GED, patience, empathy, caregiving experience preferred, ability to follow care plans, and basic computer skills. | Employment Type: Full time Shift: Evening Shift Description: Home Health Aid Enhanced Assisted Living Eddy Memorial Geriatric Center Full Time Eve 3-11p You can make a difference as a resident assistant in our enhanced assisted living or memory care community where we don't just provide care—we create a home, where every resident is embraced like family, supported with compassion, and surrounded by warmth, comfort, and connection. As a resident assistant you will be more than just a caregiver; you’ll be a companion, friendly face and part of a close-knit team – part of The Glen family. Our community focuses on promoting resident independence while providing support with activities of daily living in a warm, homelike environment. Position Summary: Home Health Aid, or HHA, is a caregiver aiding residents under the supervision of the LPN and/or RN. Home Health Aids provide compassionate care that is respectful of each resident's needs, values, and wishes. Job Specific Competencies Principal Responsibilities: Core Competencies: Supports the Trinity/SPHP Vision, Mission, Values in all encounters with residents and families Adheres to the SPHP Code of Conduct Demonstrates accountability as an individual and team member in meeting basic resident and family needs Clinical Competencies: Home Health Aids provide the following nursing services under the supervision and direction of an LPN or RN across the continuum of care at SPHP. Assist residents with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting and mobility in a respectful, compassionate manner. Assist residents in taking medications as needed. Encourage and support resident independence and dignity. Monitor residents' safety and well-being, reporting any changes to the LPN. Consult with the LPN/RN on any changes of health status of residents. Build meaningful relationships with residents, understanding their personal histories, preferences and routines and anticipate needs of residents. Help with light housekeeping and meal service as needed to maintain a safe and clean-living space. Participate in team meetings and communicate/collaborate with coworkers and supervisors. Promote a warm, friendly, and respectful environment. Education Requirements: Must possess patience, empathy and a genuine desire to help others High school diploma or GED preferred. Previous experience in senior care, health care or assisted living preferred, but not required Must be able to: Ability to follow care plan and safety protocols Working knowledge of computers including electronic health record, checking email, and preforming required in-servicing, along with use of other required applications Have the physical, visual and auditory ability adequate to perform resident care Maintain composure and positivity in a high stress environment Promote physical, cognitive, and psychosocial well-being of each resident Work with residents in a highly personal manner during stages of acute and chronic illness Pay Range:$18.40 - $22.50 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Greet patients, verify insurance, schedule appointments, maintain medical records, answer phones, and perform data entry. | High School diploma or GED, customer service experience, ability to lift 20 lbs, computer skills, pleasant phone manners, medical terminology preferred but not required. | Employment Type: Part time Shift: Day Shift Description: Front Desk Registration Associate FLOAT - Outpatient Offices - Capital Region , NY - Per Diem 10% Premium for FLOAT If you are looking for a position as a FLOAT Registration Associate this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position will support location sin Latham, Albany, Clifton Park and Troy. Position Highlights: Quality of Life: Where career opportunities and quality of life converge Advancement: Strong orientation program, generous tuition allowance and career development Work/Life: Office Hours Monday-Friday What you will do: The Registration Associate is the receptionist for the office and is often the first person to greet and assist patients, visitors, and staff. This individual coordinate the flow of information in a positive and timely manner. The individual would need to possess computer skills and pleasant phone manners. Medical terminology is preferred for this position but not required. Responsibilities: checking in/outpatients Insurance verification Appointment scheduling medical record maintenance supply monitor/ordering answering phones data entry What you will need: High School diploma / GED required Customer service experience Must be able to lift 20 lbs. Pay Range: $17.50-$21.80 10% Premium for FLOAT Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. Our Commitment to Diversity and Inclusion Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Handling customer inquiries, resolving billing issues, and documenting interactions within hospital revenue operations. | High school diploma or equivalent, experience in customer service or revenue cycle functions, and proficiency with office software. | Employment Type: Full time Shift: Day Shift Description: POSITION PURPOSE Work Hours: 8:30 a.m. to 5:00 p.m. (EST) - Monday thru Friday Work Remote Position (Pay Range: $19.2123--$28.8184) Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely, accurate and professional follow-up and resolution to customer complaints, problems, issues and general inquiries. This position reports to the Supervisor PFS Customer Service. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Performs customer service activities handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process for an assigned PBS location. Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, responsive and efficient manner. Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s). Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor. Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer Service. Performs communication and follow-up processes related customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders. Performs other duties as needed and assigned by the supervisor. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS High school diploma or Associate's degree in Accounting or Business Administration or related field and successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards or at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience. Experience in a complex, multi-site environment preferred. Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner. Excellent verbal and written communication skills and organizational abilities. Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs. Accuracy, attention to detail and time management skills. Ability to work independently and operate keyboard and telephone effectively. Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel. Completion of regulatory/mandatory certifications and skills validation competencies preferred Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions. Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Must possess the ability to comply with Trinity Health policies and procedures. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Supervise nursing activities in a long-term care community to ensure quality care and compliance with regulations. | Must have a nursing degree, RN license, supervisory experience, and knowledge of long-term care practices. | Employment Type: Full time Shift: Day Shift Description: Under the direction of the Director of Nursing, in cooperation and collaboration with the Nursing Team, the Clinical care Coordinator is to supervise the day-to-day nursing activities of the community. Such supervision must be in accordance with current federal, state and local standards, guidelines and regulations our established policies and procedures, and as may be directed by the Director of Nursing and/or Administrator/Executive Director to ensure that the highest degree of quality care is maintained at all times. MINIMUM QUALIFACTIONS Must possess, as a minimum, a Nursing Degree from an accredited college or university, or be a graduate of an approved RN program. Bachelors of Science Degree in Nursing preferred (LPNs actively enrolled in a Registered Nurse program may be considered on an interim basis) Must possess a current, unencumbered, active license to practice as a Registered Nurse in this state. Must possess and maintain current CPR Certification. Must have training and/or experience in rehabilitative and restorative nursing practices. Must be knowledgeable of nursing and medical practices and procedures, as well as laws, regulations, and guidelines that pertain to long-term care Previous experience working in long-term care or with the geriatric population preferred Must have 1 year experience in a supervisory capacity in a hospital, long-term care environment, or other related healthcare facility. Must lead by example and possess superior customer service skills and professionalism Flexibility to adapt to ongoing change and work in a fast-paced, customer driven environment. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Handle customer inquiries, resolve billing issues, document interactions, and escalate complex problems. | High school diploma or equivalent, healthcare call center experience, knowledge of revenue cycle functions, and proficiency in Microsoft Office. | Employment Type: Full time Shift: Day Shift Description: POSITION PURPOSE Work Hours: 8:30 a.m. to 5:00 p.m. (EST) - Monday thru Friday Work Remote Position (Pay Range: $19.2123--$28.8184) Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely, accurate and professional follow-up and resolution to customer complaints, problems, issues and general inquiries. This position reports to the Supervisor PFS Customer Service. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Performs customer service activities handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process for an assigned PBS location. Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, responsive and efficient manner. Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s). Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor. Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer Service. Performs communication and follow-up processes related customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders. Performs other duties as needed and assigned by the supervisor. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS High school diploma or Associate's degree in Accounting or Business Administration or related field and successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards or at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience. Experience in a complex, multi-site environment preferred. Must have at least one year of healthcare call center customer service experience Experience working with the Epic medical billing system desirable Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner. Excellent verbal and written communication skills and organizational abilities. Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs. Accuracy, attention to detail and time management skills. Ability to work independently and operate keyboard and telephone effectively. Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel. Completion of regulatory/mandatory certifications and skills validation competencies preferred Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions. Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Must possess the ability to comply with Trinity Health policies and procedures. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Provide administrative support to leadership teams, manage scheduling, handle confidential information, and support special projects. | Minimum of 7-10 years of office experience, proficiency in Microsoft Office, excellent organizational skills, and ability to maintain confidentiality. | Employment Type: Part time Shift: Day Shift Description: Executive Assistant - SPHP - Part Time This is a great opportunity if you're looking for a flexible Executive Assistant role across the Trinity New York Health Systems. This role will help support our Population Health and Strategy teams in Syracuse and Albany. Position Summary: Under minimal supervision and direction, the incumbent exercises considerable independent judgment and discretion in performing tasks and completing assignments to provide administrative support to Population Health and Strategy leadership teams including but not limited to: Administrative Scheduling, Board and Committee administrative support for the Clinically Integrated Networks, minimal operations support including financial filings and other administrative duties as assigned. This position can be at either location (SJH OR SPHP), with a possibility of this being a remote opening for the right/experienced person, you may be required to attend local on-site meetings in either Albany or Syracuse, sometimes on short notice. 25 - 30 hours weekly Position currently supports multiple leaders, handles timecards, scheduling, payroll approvals, personal expenses and multiple cost center work expenses. Additional special projects and governance committee supports for the two regional clinically integrated networks. Education Requirements: AAS preferred or equivalent experience. Experience Requirements: Highly motivated, detail-oriented individual with 7-10 years office experience, with demonstrated increasing levels of responsibility and competencies. Excellent written, verbal, political and interpersonal skills. Three years computer experience utilizing Microsoft Office or comparable work processing and spreadsheet applications. Excellent organizational skills including flexibility, creativity, resourcefulness, and the ability to multi-task to meet deadlines, manages people/tasks. Ability to maintain a high degree of confidentiality. Shorthand or speedwriting preferred. Please be aware for the safety and security of our colleagues and patients all new employees are required to undergo and pass all applicable state and federally mandated pre-employment screening requirements. Pay range: $24.60-$30.32 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Coordinate medical care and case management for members, conduct assessments, and collaborate with care teams. | Requires RN licensure, 5-7 years of clinical nursing experience, and familiarity with case management and utilization review. | Employment Type:Full timeShift:Day Shift Description:Please note position is 100% remote, however colleagues who reside within a 50mile radius of Columbus, Ohio is required to come onsite 1x per quarter for quarterly meeting. Why MediGold? MediGold is a not-for-profit Medicare Advantage insurance plan serving seniors and other Medicare beneficiaries across the United States. We're dedicated to providing excellent customer service, cost-effective care, and exceptional healthcare coverage. We rely on talented colleagues in a wide variety of professional roles including information technology, financial analysis, audit, provider relations and more. Position Purpose: The RN Case Manager MCHP is responsible for the coordination of the medical care provided to Plan members with Plan providers, the member's family and other resources as appropriate. Assists in the implementation of Case Management software along with the Plan's UM and QM Program and the review of the Plan's Medical Management Plan. What we are looking for: • Education: Associate Degree in Nursing. Bachelor's Degree as appropriate. • Licensure / Certification: RN with current unrestricted state licensure required, nursing compact license is preferred. Ability to obtain licenses from other participating states • Experience: Minimum of 5-7 years of clinical nursing experience with at least 2 years experience in utilization review, discharge planning, case management, or disease management experience required. Nursing experience in an HMO insurance company setting preferred. • Demonstrated ability to analyze, summarize and concisely report medical utilization, and medical chart audit results. • Ability to compare approved criteria with clinical information to determine appropriateness of service and to document all related information according to department policies and procedures. • Conducts claim review as required for appropriate claims processing. • Ability to implement and successfully utilize Case Management software. What you will do: • Coordinates with case management resources to assure development and documentation of a treatment plan for members who meet the Plan's guidelines for Case Management and communicates the plan to the member's PCP and other members of the care team. • Completes an initial assessment of the member's health status, including medical history, medications, symptoms, degree of support from family & friends, and current treatment prescribed by the member's physician. • Provide telephone follow up at the frequency agreed upon and teaching to promote goal attainment as well as providing educational materials appropriate for that member's condition. • Assist member to be an advocate for their healthcare and assist with formulating questions to ask the physician, as well as how to respond to common symptoms they might experience. • Coordinates with the utilization review, case management, discharge planning staff within network facilities. • Creates and maintains a case management database of referrals and treatment plans for Members. • Coordinates with Medical Director/Associate Medical Directors on case-specific issues. • Coordinates with Claims, Member Services, Grievance Coordinator and other operational departments regarding case management issues. • Conducts inpatient concurrent review. • Documents and communicates to QM staff appropriately all identified quality concerns related to Members. • All other duties as assigned. Position Highlights and Benefits: • Mount Carmel Health System recognized by Forbes in 2025 as one of America's Best State Employers. • Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one. • Retirement savings account with employer match starting on day one. • Generous paid time off programs. • Employee recognition programs. • Tuition/professional development reimbursement starting on day one. • RN to BSN tuition 100% paid at Mount Carmel's College of Nursing. • Relocation assistance (geographic and position restrictions apply). • Employee Referral Rewards program. • Mount Carmel offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday.You deserve to get paid every day! • Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups. Ministry/Facility Information: Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you're seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.