TridentCare

Manage patient scheduling and communication for home-based services ensuring timely service delivery and quality customer experience. | High school diploma or GED required, associates degree preferred, strong communication and computer skills, ability to work independently and in teams. | Full-Time Shift- Remote- Monday thru Friday 2:00 p.m. to 10:30 p.m. Eastern Standard Time Role The TridentCare at Home Patient Success Coordinator (PSC) holds primary ownership of each Customer and Patient experience. This position is responsible for internal oversight for all home-based orders to ensure that TridentCare meets or exceeds its customer commitments related to the execution and follow-up of the service provided. Tasks And Responsibilities • Work directly with the field leadership team to ensure the timeliness of services provided to the patient are within a customer’s service matrix. • Assisting with the scheduling of our services and communicating with the patient and/or ordering entity; when applicable. • Providing ETAs to the patient or ordering entity, when applicable. • Rescheduling and cancelling exams when appropriate and communicating with the patient and/or ordering entity. • Working with internal field operations to help prioritize the dispatching of techs based upon client SLAs. • Become SMEs in the various models of TridentCare at Home clients including Hospital at Home, Emergency Department in Home, and PACE programs. • Work with internal teleradiology team to ensure successful image transfer processes, when applicable. • Address patient and/or client questions/concerns timely; record for Quality Improvement metrics. • Assist in obtaining required paperwork for timely and accurate billing, as applicable. • Monitor reporting and operational metrics for all home‐based services. • Answer incoming customer service orders as soon as possible. • Display active listening and superior customer service skills for both external & internal customers. • Display the ability to enter orders manually via our fax process. • Navigate seamlessly through the TridentCare applications (TCC, DDF, etc.) • Display the ability to operate the phone system effectively. • Adhere to work schedule Skills/Experience • Ability to work independently and as a team. • Ability to communicate effectively through electronic means including Microsoft Teams, Skype and Web based meetings. • Strong computer skills, including Microsoft office suite (Outlook, Word, & Excel). Strong customer service skills. • Solid communication skills (including verbal, written, and listening skills). • Solid problem solving and decision‐making abilities. • Results oriented and goal driven. • Strong ethics, integrity, and accountability. • Ability to type 35‐40 words per minute. • Medical terminology/experience preferred but not required. • High School degree or GED equivalent required. Associates Degree (B.A.) preferred. #MBX