Trace3

Own seller experience improvements by identifying productivity barriers, streamlining sales operations, managing seller feedback, and driving adoption of new tools and processes. | Requires a bachelor's degree, at least seven years in sales or revenue operations including three years in enterprise program management, Lean or Six Sigma expertise, and strong analytical skills. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. ABOUT THE ROLE: The Sr. Program Manager, Seller Experience, owns the end-to-end experience of Trace3's sellers and leads the systematic removal of friction across the sales process. This role is responsible for building and managing a seller listening program that identifies productivity barriers, translating insights into prioritized process and technology improvements, and driving those initiatives from analysis and design through documentation, training, adoption, and measurable business impact. Sellers are the customers of this function. Through direct observation, feedback, and data analysis, this leader will develop productivity benchmarks, establish operational health metrics, and oversee the intake process for seller-related tools, systems, and process enhancement requests across Revenue Operations. In partnership with HR, IT, and Revenue leaders, this role will also own new seller ramp acceleration, change management, and adoption strategies for all Revenue Operations initiatives. Success is measured not only by what is delivered, but by seller adoption, productivity gains, and improvements in sales performance. Adoption is how we define done. WHAT YOU'LL DO: Seller Listening Program Build and lead seller advisory board, nominated by regional sales leaders, and serve as the voice of the field within Revenue Operations. Gather and analyze seller feedback, workflow observations, and productivity data to identify barriers to selling effectiveness. Measure and monitor seller satisfaction and experience across regions, segments, and roles. Maintain a prioritized backlog of seller productivity opportunities and improvement initiatives. Process Improvement, Documentation, and Adoption Lead continuous improvement initiatives that streamline sales processes, reduce administrative burden, and improve seller productivity. Evaluate current-state processes, identify inefficiencies, and design scalable solutions that drive measurable business outcomes. Establish and maintain process documentation, standards, and governance practices across Revenue Operations. Drive successful rollout, training, and adoption of new processes, tools, and capabilities. Manage intake, prioritization, and roadmap planning for seller-facing process and technology improvements. Measurement and Baselines Define and maintain key performance indicators related to seller productivity, adoption, effectiveness, and experience. Develop reporting and performance benchmarks to track the impact of Revenue Operations initiatives. Measure and communicate realized business value, including productivity gains, process efficiencies, and adoption outcomes. Partner with leadership to identify trends, risks, and opportunities that improve sales execution. Onboarding, Ramp, and Certification Partner with POH, Sales Leadership, and IT to continuously improve the new seller onboarding and ramp experience. Develop frameworks, measurements, and programs that accelerate time-to-productivity for new sellers. Support role-based enablement, certification, and readiness programs aligned with sales motions and business objectives. Monitor ramp effectiveness and recommend enhancements based on performance data and seller feedback. Change Management Lead change management efforts for Revenue Operations initiatives, ensuring successful adoption and sustained behavioral change. Develop communication, training, and reinforcement strategies that maximize seller engagement and utilization. Serve as a seller advocate in cross-functional decision making, ensuring seller productivity and experience are considered in prioritization and trade-off discussions. Establish adoption measures and accountability mechanisms to validate success and business impact. Cross-Functional Leadership Partner closely with Sales Leadership, HR, Marketing, IT, Finance, Customer Experience, and Transformation teams to deliver seller-focused solutions. Build alignment across stakeholder groups and influence outcomes without direct authority. Lead through collaboration, data-driven decision making, and a customer-first mindset with sellers as the primary customer. QUALIFICATIONS & INTERESTS: Bachelor's degree required; advanced degree preferred. 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, Process Improvement, Sales Enablement, or a related function, including at least 3 years leading enterprise programs from strategy through execution. Demonstrated expertise in process improvement methodologies, with Lean, Six Sigma (Yellow Belt or higher), or comparable training and experience strongly preferred. Experience building and operating customer, employee, or seller experience programs, including structured feedback and listening mechanisms. Proven track record leading process improvement initiatives from discovery and analysis through implementation, documentation, training, change management, and measurable adoption. Experience designing and managing structured feedback programs such as advisory boards, seller councils, surveys, voice-of-the-customer programs, workflow observations, or similar mechanisms. Strong analytical and quantitative skills, including the ability to establish performance baselines, define success metrics, and communicate insights to executive stakeholders. Experience working with CRM, ERP, sales enablement, and related business systems, with a strong understanding of seller workflows and revenue processes. Experience partnering cross-functionally with Sales, People Operations, IT, Marketing, Finance, and other business functions to drive organizational change. Experience supporting onboarding, training, certification, adoption, or enablement programs that improve employee productivity and performance. Demonstrated ability to influence stakeholders and drive alignment across organizations without direct authority. Strong executive presence and exceptional written, verbal, and presentation skills, including experience presenting recommendations and results to senior leadership. Highly organized with the ability to manage multiple priorities and drive results in a fast-paced, evolving environment. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $160,000—$175,000 USD The Perks Comprehensive medical, dental and vision plans for you and your dependents 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability Competitive Compensation Training and development programs Major offices stocked with snacks and beverages Collaborative and cool culture Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Lead architect-level thought leadership and complex client engagements to secure enterprise AI programs. | 10+ years cybersecurity experience with 3+ years securing AI/ML systems, bachelor's degree, and strong executive communication skills. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. JOB SUMMARY: The Principal Consultant of AI Security will be responsible for providing architect-level thought leadership and expertise in securing enterprise AI programs, including AI models, applications, agents, data, and the pipelines and platforms they run on. Under the direction of AI Security leadership, the Principal Consultant will lead Trace3’s most complex client engagements in this domain, serve as a senior technical authority for AI security architecture across the Security Solutions practices, and turn that work into the reference architectures, offerings, and enablement that allow Trace3 associates, partners, and regional teams to help clients adopt and scale AI in a secure, resilient, and trustworthy manner. SUMMARY OF ESSENTIAL JOB FUNCTIONS: Lead client engagements as the Subject Matter Expert (SME) across the full range of AI security services, including assessment, strategy, architecture, and design engagements spanning AI models, applications, agents, data, and the pipelines and platforms they run on, from discovery through executive readout. Engage with clients to assess needs and provide strategic, tactical, and operational recommendations that translate AI risk into business terms for CISO-, CIO-, and board-level audiences, and that position security as the enabler of the client’s AI program rather than a constraint on it. Own and evolve the practice’s AI security offerings, and author the reference architectures, standards, and design patterns that allow the Security Solutions practices to deliver one coherent AI security answer to a client rather than several overlapping ones. Collaborate with a multidisciplinary team across Security Solutions (Governance, Risk & Compliance; Identity; Cloud and Application Security; Data Security; Security Operations; Cyber Resiliency), Data & Analytics, Digital Consulting, Innovation, and Service Delivery to scope, design, and deliver programs, solutions, and services engagements that enable secure and responsible AI transformation. Develop and maintain Trace3’s point of view on emerging AI security problems, including trustworthy agents, agent-to-agent trust and delegation, non-human identity, and AI resilience, and contribute that point of view to Trace3’s solution plays and go-to-market initiatives. Develop and deliver enablement for regional solutions architects and sellers, including discovery and qualification guidance for AI security opportunities and delivery playbooks for standardized assessment work, such that AI security can be recognized, opened, and sold by the field without the Principal in every conversation. Foster and contribute to partnerships with AI security and platform vendors, hyperscalers, delivery partners, industry groups, and research institutions, influencing roadmaps, shaping joint offerings, and ensuring client and organizational needs are consistently exceeded. Advocate on behalf of Trace3 on the importance of AI security through speaking engagements, publications, client and partner briefings, and participation at industry events and forums. Provide subject matter expertise with respect to AI security, including staying up to date on the latest threats, techniques, technologies, regulatory requirements, industry standards, frameworks, and best practices, and with the technologies that operationalize AI security controls. Mentor consultants, solutions architects, and interns within the practice and across regions, transferring judgment as well as knowledge, and contributing to Trace3’s leadership and talent development standards. REQUIRED SKILLS AND EXPERIENCE: Bachelor’s degree in computer science, Cybersecurity or equivalent information security, engineering, data science, or like discipline from an accredited college or university, or measurable knowledge / experience from proven industry, military, defense, or government operations. Experience in a customer-facing technology consulting, solutions architecture, or professional services role. 10+ years’ experience developing, implementing, and managing Cybersecurity strategies, programs, architectures, technologies, and associated controls. 3+ years’ experience securing AI/ML systems in production, including at least two of: model and AI supply chain security, LLM and AI application security, agentic AI or autonomous system security, AI data and pipeline security, or AI red teaming and adversarial testing. Demonstrated ability to design and defend AI security architectures for enterprise environments, including controls for AI agents, non-human identities, delegated access, tool invocation, and constrained action across systems. Subject matter expertise of AI security and Trustworthy AI Principles, Frameworks and Standards including, but not limited to NIST AI RMF, ISO 42001:2023, ISO 5338:2024, OWASP Top 10 for LLM Applications and Agentic Applications, MITRE ATLAS, and CSA AI controls. Subject matter expertise of Cybersecurity Principles, Frameworks and Standards including NIST CSF, CSA CCM, MITRE ATT&CK, and ISO 27001. Working knowledge of AI governance and regulatory requirements (including the EU AI Act and emerging U.S. state and sector requirements) sufficient to partner effectively with Governance, Risk & Compliance on AI risk programs. Working knowledge and hands-on experience with at least one (preferably multiple) major cloud service providers (AWS, GCP, Azure), their AI platforms and services, and their native AI security capabilities. Knowledge and hands-on experience with technologies that operationalize AI security, including but not limited to AI security posture management, LLM gateways and guardrails, AI runtime protection, agent identity and authorization, model registries and AI supply chain controls, and AI-aware data security. Ability to collaborate cross-functionally with software engineers, data scientists, platform teams, and security personnel to assess security risks and requirements throughout the AI development and deployment lifecycle. Certifications including CISSP, CCSP, AIGP, AAISM, or cloud AI/security certifications from at least one major CSP are highly preferred. Prior experience packaging offerings, authoring reference architectures, or running technical enablement or certification programs is highly preferred. Public technical voice, including talks, published research, or open-source contributions in AI security, is highly preferred. Ability to conduct training workshops, assessments, and executive briefings and to develop clear, concise reporting and recommendations. Knowledge and experience creating and maintaining technical documentation, presentations, plans, roadmaps, etc. Strong executive communication skills, including the ability to make complex AI security problems understandable to executives and to defend a recommendation under challenge. Strong interpersonal and communication skills are required. Strong customer presentation skills are required. Motivated self-starter who loves to solve challenging problems and feels comfortable working directly with customers. Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment. Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment. Ability to travel when needed (approximately 25–35%); holds a valid driver’s license. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $190,000—$250,000 USD The Perks Comprehensive medical, dental and vision plans for you and your dependents 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability Competitive Compensation Training and development programs Major offices stocked with snacks and beverages Collaborative and cool culture Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Lead complex client engagements designing security operations architectures and develop enablement content for regional teams. | 8+ years in security operations with deep SIEM/SOAR and EDR/XDR expertise, bachelor's degree, and strong executive communication skills. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. JOB SUMMARY: The Senior Solutions Architect, Security Operations will be responsible for providing architect-level thought leadership and expertise across modern security operations including endpoint detection and response, SIEM/SOAR, agentic SOC, and AI-assisted detection engineering, and AI-ready threat, exposure, and vulnerability management, including continuous threat exposure management (CTEM), threat-informed prioritization, attack surface and attack path analysis, and closed-loop remediation validation. Under the direction of Security Operations leadership, the Senior Solutions Architect will lead Trace3’s most complex client architecture engagements across these domains and translate that work into the reference architectures, offerings, and enablement that allow Trace3’s regional technical teams to sell and deliver Security Operations solutions consistently and at scale. This is a client-facing, presales role in a practice built to lead where AI is rebuilding both how organizations detect and respond to threats and how they find, prioritize, and eliminate exposure. SUMMARY OF ESSENTIAL JOB FUNCTIONS: Lead client engagements as the senior architect for target-state SOC architecture, SIEM/SOAR modernization and consolidation, agentic SOC and AI-assisted detection design, and CTEM and vulnerability operations redesign, from discovery through executive readout. Assess client current state and deliver strategic, tactical, and operational recommendations that translate detection, response, and exposure capabilities into business risk, investment, and operating-model terms for CISO- and board-level audiences. Design target-state threat and exposure management architectures that unify vulnerability management, attack surface management (EASM/CAASM), cloud and container posture, identity exposure, and attack path analysis into a single prioritized view of risk. Define defensible risk scoring, remediation SLAs, and accountability models, combining threat intelligence, exploitability evidence (EPSS, KEV), asset criticality, and compensating controls, that client IT, cloud, and application owners will accept and execute. Architect the AI layer of security operations and exposure management, including agentic enrichment and deduplication of findings, automated remediation routing, natural-language executive reporting, and closed-loop validation through breach and attack simulation, penetration testing, and purple-team findings. Converge detection and exposure operations so exposure context informs detection and response prioritization, and detection, incident, and threat-hunting findings feed back into exposure prioritization, one threat-informed loop, not two disconnected programs. Govern the data foundation that agentic SOC and exposure workflows depend on: asset inventory and ownership fidelity, findings normalization across scanners and platforms, and security data pipeline and platform decisions. Author and maintain the practice's reference architectures, assessment frameworks, and packaged offerings, including SOC maturity and AI-readiness assessment, SIEM/SOAR migration, agentic SOC readiness, and exposure management program design, each with defined scope and a delivery playbook. Collaborate with Security Solutions practices, Regional teams, Managed Services, and Service Delivery to scope, design, and hand off engagements that can be delivered repeatably without the architect's continued involvement. Develop and deliver enablement and certification content for regional architects and sellers, including delivery playbooks for standardized work (EDR migration, SIEM onboarding, detection content standards) and opportunity qualification guidance. Serve as the practice’s senior technical counterpart to priority Security Operations partners (such as Palo Alto Networks, CrowdStrike, Microsoft, and Google), influencing roadmaps, shaping joint offerings, and securing co-funded enablement and lab capacity. Support account teams on qualified opportunities with solution design, competitive positioning, proposal and SOW creation, and technical validation. Provide subject matter expertise on AI in security operations, AI-assisted triage, LLM-based detection engineering, agentic workflows, and agent governance, and stay current on the threat landscape, standards, and frameworks. Advocate for Trace3 through speaking engagements, publications, field briefings, and industry events. Mentor solutions architects, early-career practitioners, and interns across regions, transferring judgment as well as knowledge. REQUIRED SKILLS AND EXPERIENCE: Bachelor’s degree in computer science, Cybersecurity or equivalent information security, engineering, or like discipline from an accredited college or university, or measurable knowledge / experience from proven industry, military, defense, or government operations. 8+ years’ experience in security operations, exposure management, or both, including hands-on ownership of detection engineering, SIEM/SOAR content and automation, SOC operations, or enterprise vulnerability and exposure operations, beyond product implementation alone. Experience in a customer-facing presales, solutions architecture, or technology consulting role within a VAR, systems integrator, consultancy, or technology vendor. Deep expertise in at least two of the following: SIEM/SOAR platforms (e.g., Palo Alto Networks Cortex XSIAM, Microsoft Sentinel, Google SecOps, Splunk); endpoint/EDR/XDR (e.g., CrowdStrike Falcon, Microsoft Defender, SentinelOne); threat, exposure, and vulnerability management, including CTEM and attack surface management (e.g., Tenable, Qualys, Rapid7, Wiz, Axonius, XM Cyber, Cymulate); identity and cloud telemetry integration. Demonstrated ability to design target-state security operations architectures, including platform consolidation and migration strategy, detection-as-code, exposure-as-code, and SOC and exposure operating models. Demonstrated experience designing or operating a risk-based vulnerability management or CTEM program at enterprise scale, including asset inventory and ownership, findings normalization across multiple scanners and platforms, threat-informed prioritization, remediation SLAs, and executive-level exposure reporting. Working knowledge of exposure prioritization inputs and standards, including CVSS, EPSS, CISA KEV, and SSVC, and of threat intelligence enrichment, with a defensible point of view on where each is useful and where each misleads. Familiarity with attack path analysis, breach and attack simulation, and adversarial validation, and how each should inform remediation priority and measure program effectiveness. Practical experience building, evaluating, or operating AI-assisted security operations and exposure management capabilities, with an informed point of view on what works, what does not yet, and how such capabilities should be governed. Working knowledge of Cybersecurity Principles, Frameworks and Standards including NIST CSF, MITRE ATT&CK, MITRE D3FEND, ISO 27001, and CTEM-aligned exposure frameworks; familiarity with OWASP AI, the OWASP Top 10 for LLM Applications, MITRE ATLAS, and the NIST AI Risk Management Framework is a plus. Working knowledge and experience with at least one (preferably multiple) major cloud service providers (AWS, GCP, Azure) and their native security telemetry. Certifications such as GIAC (GCIA, GCDA, GCFA, GDAT), CISSP, or vendor architecture certifications on the platforms above are highly preferred. Experience in incident response, threat hunting, or purple-team detection validation is highly preferred. Prior experience packaging offerings, writing reference architectures, or running technical enablement or certification programs is highly preferred. Ability to conduct workshops, assessments, and executive briefings and to develop clear, concise reporting and recommendations. Knowledge and experience creating and maintaining technical documentation, presentations, plans, roadmaps, etc. Strong executive communication skills, including the ability to make complex security operations problems understandable to executives and to defend a recommendation under challenge. Strong interpersonal and communication skills are required. Strong customer presentation skills are required. Motivated self-starter who loves to solve challenging problems and feels comfortable working directly with customers. Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment. Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment. Ability to travel when needed (approximately 25–35%); holds a valid driver’s license Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $175,000—$200,000 USD The Perks Comprehensive medical, dental and vision plans for you and your dependents 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability Competitive Compensation Training and development programs Major offices stocked with snacks and beverages Collaborative and cool culture Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Design and deliver client-facing AI and data architecture proofs of concept and build reusable AI accelerator assets. | Requires 5+ years in solutions/data/AI architecture, 3+ years hands-on AI/ML production experience, proficiency in Python and cloud platforms, and strong client-facing skills. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. What You’ll Do As a Data Solutions Architect, you will own the end-to-end lifecycle of technical proof work across the Data and Experiences BU. Your work will directly support Practice Directors, field SAs, and the Delivery Organization across the Intelligent Enterprise, Consumer Experiences, and Data and Analytics practices. Pre-Sales and Client-Facing Technical Work You will design, build, and present client-facing proofs of concept (POCs) and proofs of value (POVs) that demonstrate Trace3’s technical differentiation. These are not vendor-provided sandbox logins or generic demos. They are live, configured, Trace3-branded environments built on the client’s data, the client’s workflows, and the client’s integration points. You will own the scoping, architecture, build, and presentation of these assets. You will lead AI capability demonstrations across the BU’s core technology plays, including agentic AI architectures, retrieval-augmented generation (RAG) systems, multimodal AI pipelines, MLOps platforms, and AI-native data and analytics stacks. You will be the person in the room who can answer the question “can you show me that working?” with a yes – and then show it. You will partner with Practice Directors and field SAs during active sales pursuits to define POC success criteria, scope minimum viable architectures, and ensure that every proof of concept is designed to answer a specific technical question – not to impress, but to advance the deal. AI Innovation and Capability Development You will be a visible, opinionated AI forward thinker within the BU. You will track emerging AI capabilities across the vendor ecosystem, evaluate their relevance to Trace3’s client base, and translate that evaluation into actionable technical assets: working prototypes, architecture reference guides, and intake recommendations for the Accelerators build pipeline. You will build reusable AI accelerator assets – prompt libraries, agent frameworks, RAG pipeline templates, evaluation harnesses, and fine-tuning playbooks – that reduce the time required to stand up AI capabilities from scratch on client engagements. You will not build these assets in isolation; you will build them in collaboration with the TAMs, Practice Directors, and Delivery teams who will use them. You will drive the Accelerators group’s contribution to the Pre-Sales Intelligence Evaluation Suite (CXE, DPE, SPE, IFE) – a set of AI-powered research evaluations that give Trace3 sellers an informed, opinionated starting position before the first client meeting. You will build, test, and refine the agent prompts, research workflows, and output templates that make these evaluations repeatable and high-quality. Delivery Enablement You will build technical tooling that makes the Delivery Organization faster and more consistent. This includes configuration automation scripts that reduce platform stand-up time, automated UAT frameworks that catch issues early in the delivery lifecycle, and documentation automation pipelines that generate as-built artifacts as a byproduct of the delivery process rather than a manual effort at the end. You will serve as the technical escalation path for Practice Directors and SAs who encounter questions they cannot answer – new vendor capabilities, integration edge cases, regulatory requirements that affect architecture decisions. You will research, document, and communicate findings in a form that the requesting team can use immediately. Thought Leadership and Team Contribution You will contribute to the Accelerators group’s internal knowledge base, publishing technical briefs, architecture patterns, and lessons learned from every significant POC or accelerator build. You will mentor junior team members and contribute to the continuous development of the team’s collective capability. You will represent the Accelerators group in vendor technical briefings, partner advisory boards, and internal BU forums. Required Qualifications • Bachelor’s degree in computer science, engineering, mathematics, or a related field, or equivalent professional experience • 5 or more years of experience in solutions architecture, data architecture, or AI architecture with a track record of client-facing technical delivery • 3 or more years of hands-on experience building and deploying AI or machine learning solutions in production or near-production environments • Demonstrated experience designing and building POCs and POVs for enterprise clients, including scoping, architecture, build, and executive presentation • Proficiency in Python and at least one additional language (SQL, Scala, JavaScript, or R) • Hands-on experience with cloud data platforms (Snowflake, Databricks, or equivalent) and at least one major cloud provider (AWS, Azure, or GCP) • Working knowledge of modern AI architectures including large language models (LLMs), RAG systems, vector stores, knowledge graphs, and agentic frameworks • Outstanding communication and presentation skills with both technical and executive audiences, including the ability to present complex AI concepts to non-technical stakeholders • Strong organizational and time management skills with the ability to manage multiple concurrent POC and accelerator builds in a fast-moving environment Preferred Qualifications • Master’s degree in computer science, AI, machine learning, or a related field • Experience with MLOps platforms and practices (model versioning, monitoring, drift detection, retraining pipelines) • Experience with agentic AI frameworks (LangChain, LangGraph, AutoGen, CrewAI, or equivalent) • Experience with ETL and data pipeline architecture at scale (Apache Spark, Kafka, Flink, or equivalent) • Familiarity with CCaaS, UCaaS, or contact center AI platforms (Genesys, Five9, Cisco, or equivalent) • Relevant AI or cloud certifications (Azure AI Engineer, Google Cloud Professional ML Engineer, AWS Machine Learning Specialty, or equivalent) • Experience in a consulting or professional services environment where you have owned client-facing technical deliverables end-to-end • Experience building and maintaining demo environments or technical accelerator libraries for reuse across multiple engagements Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range: $160,000 USD - $180,000 USD The Perks • Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Major offices stocked with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. • **To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Monitor ticketing systems and provide technical support, manage incidents, and assist with new hire training. | High school diploma or GED, 2+ years IT experience, proficiency in Microsoft 365, Active Directory, VPN, and strong communication skills. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. About the Role: The Service Desk Technician will provide services and support for a wide variety of customers, including multiple subscribers to the Company’s monitoring and contract Service Desk offerings. In addition, this position will act as a customer liaison for the Service Desk team as assigned. This position will also be responsible for updating runbook documentation as required or requested. What You’ll Do: Monitor ticketing system service boards, inbound email, and receive inbound phone calls. Support multiple customer environments. Troubleshoot basic end-user desktop issues. Act on requests and notifications in accordance with defined procedures, which vary by client. Self-manage assigned tasks in accordance with Service Desk guidelines. Create and manage workflow incidents within approved ticket and monitoring solutions. Create and escalate incident response tickets. Assist with new hire training. Serve as an escalation point for Associate Service Desk Technicians when issues arise with incidents. REQUIRED SKILLS AND EXPERIENCE: A high school diploma or GED is required. A minimum of 2 years of experience with various IT systems and applications. Microsoft Active Directory, Outlook, Exchange, O365, and others. Various VPN technologies, end-user computing systems, and peripherals. Certifications: CompTIA A+, Network +; MS-900 (Microsoft 365 Fundamentals) preferred. DNS knowledge and how it applies to network devices. Strong written and oral communication skills. Strong interpersonal skills. Ability to constantly adapt to rapid change. Intuitive ability to gather data, diagnose, and troubleshoot end-user technology. Ability to confidently explain and deliver complex recommendations. Personally and professionally self-motivated. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong desire to exceed customer service and expectations. Strong documentation skills for tasks that will ultimately improve the team's knowledge base. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $23—$27 USD The Perks Comprehensive medical, dental and vision plans for you and your dependents 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability Competitive Compensation Training and development programs Major offices stocked with snacks and beverages Collaborative and cool culture Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.