Trace3

Serve as final escalation for complex incidents in contact center environments and mentor engineers to improve stability. | Extensive hands-on experience with Cisco UCCE, collaboration technologies, scripting, VMware, and ITIL processes required. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. About the Role: The Senior NOC Engineer III (Contact Center) is a senior individual contributor and final technical escalation for complex incidents and chronic problems, executing advanced diagnostics across network, server, cloud, and backup platforms, and driving root cause analysis and problem management in client environments. They implement approved standards or emergency changes during maintenance windows in alignment with ITIL/CAB processes and ServiceNow workflows and use LogicMonitor to validate and refine alerting effectiveness. The Senior Engineer mentors lower tiers, advances automation, and authors/maintains SOPs, runbooks, and knowledge articles while engaging directly with clients as needed to communicate status and ensure SLA and MTTR objectives are met within a 24x7 operations model. What You’ll Do: Act as the final technical escalation for P1/P2 incidents, run the technical bridge to stabilize service, define targeted workarounds, and deliver complete post‑incident remediation plans. Lead deep‑dive diagnostics across network, server, storage, virtualization, cloud, and/or backup platforms, correlating logs, traces, packet captures, and platform telemetry to isolate root cause with high confidence. Own problem management for chronic issues, producing RCAs and known error records, defining preventative actions, and tracking systemic fixes to closure in ServiceNow. Engineer and execute complex/high‑risk changes, including risk/impact analysis, MOP authoring, pre/post validation, and backout plans; improve change success by templating repeatable patterns aligned to CAB policy. Elevate monitoring/observability, assist with designing monitoring thresholds, event correlation, custom metrics, and dashboards that reduce alert noise and improve time to detect for critical services. Build and harden operational automation (PowerShell/Python/Bash and platform APIs) to accelerate diagnostics, remediation, compliance checks, and recurring maintenance, and package it for safe use by lower tiers. Serve as a subject‑matter expert and vendor/TAC coordinator, unblocking complex technical issues and integrating vendor guidance into durable, documented fixes. Raise the quality bar for operational content, authoring, and reviewing Tier 1/2‑ready SOPs, runbooks, and KBs; ensure artifacts are updated after incidents and changes and remain audit‑ready in the central repository. Uphold ITIL discipline in ServiceNow, maintaining exemplary ticket hygiene, CI relationships, client‑facing communications, and complete Incident/Change/Problem/Knowledge records within a 24x7 model. Support 24x7 operation through on‑call participation and after‑hours maintenance/emergency changes to ensure continuity of care. Qualifications: Extensive hands-on experience supporting Cisco Unified Contact Center Enterprise (UCCE) environments, including ICM scripting, Cisco Voice Portal (CVP/Call Studio), Finesse, CUIC, ECE, CUSP, SIP, IVR, call routing, and Webex Contact Center. Extensive experience supporting Cisco Collaboration technologies, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Expressway, Cisco Voice Gateways, Webex Suite, and related voice infrastructure. Advanced expertise in SIP, Cisco Unified Border Element (CUBE), and voice gateway configuration within Cisco collaboration environments. Experience supporting Tier 3 NOC or Contact Center operations, including ownership of P1/P2 incidents, major incident bridge leadership, and complex cross-domain troubleshooting. Strong scripting and automation skills (PowerShell, Python, or Bash), API integrations, and version control. Experience with VMware vSphere/ESXi virtualization. Excellent written and verbal communication skills, including executive-ready RCAs, technical documentation, SOPs, runbooks, and mentoring Tier 2/3 engineers. Understanding of LAN/WAN networking, Quality of Service (QoS), and IP voice performance in enterprise Cisco environments. Certifications: Strongly Preferred CCNP Collaboration Cisco Black Belt UCCE Support – Stage 1 & 2 Preferred Cisco Black Belt UCCX Support – Stage 1 & 2 Cisco Black Belt Webex Contact Center Support – Stage 1 & 2 Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $81,000—$100,000 USD The Perks Comprehensive medical, dental and vision plans for you and your dependents 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability Competitive Compensation Training and development programs Major offices stocked with snacks and beverages Collaborative and cool culture Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Drive execution of transformation initiatives by coordinating teams, managing progress, and supporting governance routines. | 7+ years program/project management experience with strong organizational, analytical, and communication skills in a matrixed environment. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. ABOUT THE ROLE: The Program Manager is responsible for driving day-to-day execution of transformation initiatives, applying front office expertise to connect strategic direction with operational delivery. The role coordinates cross-functional teams to maintain momentum, manage interdependencies, and ensure consistent use of program management tools and standards while tracking progress against milestones, KPIs, and value targets. It also serves as a central point of contact for workstream leads and supports governance routines by preparing high-quality materials for Steering Committees and leadership reviews. A successful Program Manager will: • Operate effectively within the VCO governance model and helps refine processes, standards, and templates • Ensure initiative teams keep Shibumi and related artifacts accurate, timely, and complete for leadership, SteerCo, and Board use • Maintain delivery momentum across initiatives by coordinating activity, managing interdependencies, and resolving or escalating blockers • Produce clear, concise portfolio roll-ups of progress, risk, and value realization in line with VCO reporting standards • Work with Finance Lead and initiative owners to keep initiative plans, progress, and value targets aligned WHAT YOU'LL DO: • Portfolio Coordination & Planning • Coordinate day-to-day execution across a portfolio of transformation initiatives • Work with initiative owners and project managers to maintain charters, milestones, KPIs, and value targets using standard templates • Ensure initiatives are structured and categorized according to VCO standards Execution Routines & Stakeholder Engagement • Support regular check-ins with initiative teams to review progress, risks, and upcoming milestones • Reinforce adherence to existing governance cadence and expectations • Facilitate cross-functional coordination and escalate issues through defined Shibumi Ownership, Data Quality & Reporting • Oversee Shibumi data quality for the portfolio within the VCO governance model • Monitor completeness, accuracy, and timeliness of updates; follow up to resolve gaps • Maintain portfolio reports and standard views used for leadership, SteerCo, and Board reporting • Provide input to refine fields, views, and usage patterns in partnership with the tools/analytics team Value Tracking & Insight Support • Partner with Finance Lead and initiative owners to keep value assumptions and tracking aligned • Support basic analysis of progress versus plan and value versus target • Prepare execution and value-tracking inputs aligned to SteerCo and Board formats Continuous Improvement • Apply program management expertise to evolve VCO standards, templates, and routines • Identify opportunities to simplify processes and reduce administrative burden for initiative teams • Share portfolio and stakeholder feedback to inform ongoing enhancements to the VCO operating model QUALIFICATIONS & INTERESTS: • Required • Minimum of 7 years in program/project management, PMO, operations, or similar roles in a matrixed environment • Experience coordinating cross-functional initiatives with senior leadership level and below stakeholders • Experience supporting large-scale organizational change, ideally within consulting, transformation offices, PMOs, or fast-growing companies • Strong organizational skills; proven ability to manage multiple initiatives and deadlines • High attention to detail and commitment to data accuracy in systems and reports • Solid analytical skills; comfortable with milestones, KPIs, and basic value-tracking concepts • Clear, concise written and verbal communication; able to produce simple, actionable status updates • Proficiency with program/portfolio tools (e.g., Shibumi, Planview, Smartsheet or similar) • Comfort working in a fast-paced environment with established governance and ongoing refinement Preferred • Experience supporting transformation, value creation, or enterprise-wide change initiatives • Exposure to PE-backed environments or formal SteerCo/Board reporting • Familiarity with core financial concepts (revenue, margin, savings, payback) • Project or program management certifications (e.g., PMP, Agile) Prosci or comparable change management certification • Exposure to value creation, M&A integration, or transformation programs • Experience in technology, consulting, or services industries Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range: $130,000 USD - $150,000 USD The Perks • Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Major offices stocked with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. • **To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Lead platform engineering consulting engagements, advise executives, develop strategies, and manage delivery of complex initiatives. | 8+ years consulting experience, pre-sales skills, AI and platform engineering expertise, strong communication and leadership abilities. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. About the role: This Senior Platform Engineering Consultant role blends senior-level consulting, technical advisory, and delivery leadership together. This role will leverage executive consulting skills and technical expertise to accelerate strategic initiatives and deliver impactful solutions. The Senior Platform Engineering Consultant serves as a trusted advisor to client executives and engineering leaders, shapes platform engineering and agentic AI strategies and roadmaps, leads delivery of complex initiatives, and supports pre-sales activities that grow the platform engineering practice. They work shoulder-to-shoulder with Trace3 architects, engineers, and account teams to ensure engagements deliver business value and create durable client relationships. What You'll do: Client Advisory and Business Development • Serve as the lead platform engineering consultant on assigned strategic accounts; act as a trusted advisor to CIOs, CTOs, VPs of Engineering, and platform leaders on cloud-native, DevOps, and developer-experience strategy. • Partner with Sales, Account Management, and Trace3 architects to shape pursuits, develop proposals, statements of work (SOWs), and level-of-effort (LOE) estimates, and close opportunities; consistently contribute to revenue growth and portfolio margin targets. • Drive business development in partnership with Sales and account teams; serve as a leader for go-to-market (GTM) strategy and execution for platform engineering pursuits. • Identify high-priority business use cases and translate them into actionable platform engineering roadmaps, investment cases, and target operating models. • Influence executive stakeholders through compelling presentations, workshops, and proof-of-concept demonstrations. • Identify and pursue opportunities to expand engagements into adjacent Trace3 services (cloud, application development, data/AI, security, managed services). • Contribute to the ongoing development and maturation of Trace3's Digital Consulting Platform Engineering offerings, frameworks, and go-to-market (GTM) collateral. Platform Engineering Strategy and Architecture • Develop enterprise platform engineering strategies and operating models aligned to client business outcomes; guide “build vs buy” decisions and align solution, integration, and developer-experience architectures with non-functional requirements. • Advise clients on agentic AI solutions (AI Native Development Experience with agentic solutions including agentic platforms, orchestrating agents and sub-agents to run projects, AI in SRE/RCA/observability, AI in CI/CD, and other agentic solutions within the cloud native solutions space, etc), Internal Developer Platforms (IDPs), Kubernetes platforms, CI/CD modernization, DevSecOps, observability, and platform automation. • Design platform reference architectures, golden paths, and paved-road patterns that improve developer productivity, reliability, and security posture. • Provide thought leadership on emerging trends in cloud-native technologies, platform engineering, automation, and observability; bring point-of-view to clients on the partner and tooling ecosystem. • Lead organizational change management, adoption planning, and platform team operating-model design to drive measurable value realization. Program and Delivery Leadership • Lead complex, cross-functional platform engineering programs covering platform build-out, migration, modernization, and operational maturity. • Set delivery methodology, governance, success criteria, and quality gates; orchestrate Trace3 architects, engineers, product owners, and client resources across multiple workstreams. • Own scope, schedule, budget, RAID, dependencies, and decision facilitation; produce executive dashboards and transparent status reporting on benefits, risks, and spend. • Collaborate closely with client sponsors and engineering leadership to ensure technical decisions align to enterprise objectives and constraints (including regulated environments where applicable). • Interface and partner with external business customers and internal sales teams and business units to ensure clear communication, alignment on objectives, and successful project implementation. • Qualifications: • Minimum of Bachelor’s degree, preferably Master’s degree, in Business, IT, Computer Science, Quantitative Methods, Data Science, or related field. • Minimum of 8 years of work experience in pre-sales or management consulting. • Minimum of 2 years of experience in one or more industries (e.g., healthcare, financial services, technology, manufacturing, etc.). • Practical knowledge and pre-sales experience selling AI and agentic solutions within the Platform Engineering/AI Native Developer Experience space • Team oriented and collaborative working style, with clients and colleagues. • Demonstrated ability to plan, organize, and manage other consultants to achieve project objectives and deliver successful projects. • Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment. • Excellent oral, written communication, and presentation skills with an ability to present technical issues to executives and non-technical audience. • Strong proficiency in Microsoft Office (Word, PowerPoint, Outlook, Excel, Teams, etc.) • Experience in an Agile environment. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range: $190,000 USD - $225,000 USD The Perks • Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Major offices stocked with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. • **To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Lead AI enablement and engineering teams to drive enterprise AI adoption, operationalization, and governance. | Requires 5+ years in AI enablement or related fields, 3+ years leadership, hands-on AI solution experience, and strong stakeholder management. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. JOB SUMMARY: The Manager, AI Enablement & Engineering is responsible for driving enterprise adoption, operationalization, support, and value realization of AI tools and solutions across the organization. This role leads the enablement and operational engineering strategy for AI technologies including copilots, internal AI agents, workflow automations, enterprise AI productivity platforms, and emerging AI-enabled business solutions. This is a player-coach leadership role responsible for leading AI enablement engineers, analysts, automation specialists, and technical resources to deliver scalable AI adoption, automation, training, support, governance, and operational capabilities across the enterprise. The role partners closely with business stakeholders, IT leadership, Security, Infrastructure, Enterprise Applications, and AI engineering teams to ensure AI solutions are effectively deployed, governed, supported, adopted, and optimized for measurable business impact. The Manager, AI Enablement & Engineering combines technical leadership, operational management, user enablement, change leadership, and AI governance responsibilities to accelerate responsible AI adoption while improving employee productivity, operational efficiency, and business outcomes. SUMMARY OF ESSENTIAL JOB FUNCTIONS: AI Adoption, Enablement & Strategy • Define and execute the enterprise AI enablement and operationalization strategy.• Develop programs to drive AI awareness, adoption, productivity, and measurable business value.• Partner with executive leadership to align AI initiatives with organizational priorities and transformation goals.• Establish success metrics, KPIs, and operational standards for AI adoption and value realization.• Drive enterprise AI best practices, governance alignment, and standardized usage guidance. AI Engineering & Solution Delivery • Lead AI enablement engineers and technical specialists responsible for deployment, configuration, integration, and operational support of enterprise AI solutions.• Oversee implementation and operationalization of AI copilots, internal AI agents, workflow automations, and AI-enabled productivity tools.• Partner with AI engineering, infrastructure, and enterprise application teams to prioritize integrations, enhancements, and AI platform capabilities.• Establish scalable operational processes, support models, technical standards, and documentation practices for AI-enabled services.• Support evaluation, pilot programs, and rollout of emerging AI technologies and platforms.• Ensure AI solutions align with enterprise architecture, security, governance, and compliance standards.• Drive operational maturity, scalability, and continuous optimization of enterprise AI services. Feedback, Analytics & Continuous Improvement • Collect and analyze user feedback, adoption trends, support metrics, and operational analytics.• Measure and report on AI adoption, productivity improvements, operational efficiencies, and business value realization.• Develop executive reporting and dashboards demonstrating ROI and impact of enterprise AI initiatives.• Identify gaps in usability, operational support, training effectiveness, or technical solution performance.• Partner with engineering and business stakeholders to improve AI capabilities using data-driven insights.• Drive continuous improvement initiatives focused on user experience, operational excellence, and AI effectiveness. Training & Organizational Change Management • Oversee development and delivery of enterprise AI training programs, onboarding, and enablement resources.• Ensure effective education and support for tools including Microsoft Copilot, ChatGPT Enterprise, internal AI agents, automation platforms, and enterprise AI solutions.• Lead organizational change management initiatives to accelerate adoption and responsible AI usage.• Standardize enterprise AI usage guidance, playbooks, and best practices.• Promote AI literacy and responsible AI behaviors across business and IT organizations. AI Support Operations & User Experience • Own the enterprise AI support model and end-user experience strategy.• Manage AI support operations, ticketing processes, escalation workflows, and issue resolution coordination.• Identify recurring user issues and drive proactive operational or technical improvements.• Partner with engineering teams to troubleshoot and resolve complex AI platform issues.• Ensure a high-quality, scalable, and secure user experience for enterprise AI capabilities. AI Governance & Responsible AI • Partner with Security, Legal, Compliance, and IT leadership teams to enforce responsible AI governance standards.• Support governance processes for evaluating, approving, and operationalizing enterprise AI tools.• Ensure AI usage aligns with data protection, privacy, compliance, and acceptable use policies.• Promote secure and compliant usage of enterprise-approved AI technologies.• Assist in development and communication of enterprise AI policies, standards, and operational procedures. Team Leadership • Lead and develop a multidisciplinary AI Enablement & Engineering team including enablement engineers, automation specialists, business analysts, and support resources.• Establish team priorities, operational KPIs, delivery roadmaps, and service expectations.• Manage workload prioritization, resource planning, and execution of AI initiatives.• Provide technical and professional mentorship to team members supporting enterprise AI platforms and services.• Foster a culture of innovation, experimentation, accountability, and continuous learning. Vendor & Platform Management • Manage relationships with AI platform vendors, technology partners, and service providers.• Coordinate vendor onboarding, operational reviews, escalations, and ongoing platform governance.• Partner with Procurement, Security, Legal, and IT leadership on vendor evaluations, renewals, risk reviews, and licensing management.• Monitor vendor performance, platform adoption, support responsiveness, and roadmap alignment with business objectives.• Collaborate with vendors to identify optimization opportunities, feature enhancements, and best practices.• Support proof-of-concepts, pilot programs, and evaluation of emerging AI technologies and strategic partnerships.• Assist with forecasting, budgeting, and consumption management for enterprise AI platforms and services. REQUIRED SKILLS AND EXPERIENCE: • Bachelor’s degree in Engineering, Computer Science, or related field (or equivalent experience) required.• Minimum of 5 years of experience in AI enablement, enterprise technology, digital transformation, automation, IT operations, or related roles.• Minimum of 3 years of leadership or technical program management experience.• Proven experience operating in a player-coach leadership role balancing strategic leadership with hands-on execution.• Experience leading technical teams supporting AI, automation, digital workplace, enterprise productivity, or SaaS platforms.• Hands-on experience implementing, configuring, supporting, or operationalizing AI-powered solutions such as copilots, AI agents, workflow automation tools, or generative AI platforms.• Experience partnering with AI engineers, developers, infrastructure teams, enterprise application teams, and business stakeholders.• Familiarity with enterprise AI ecosystems including Microsoft Copilot, OpenAI/ChatGPT Enterprise, automation platforms, knowledge management solutions, and AI productivity tools.• Experience using analytics, operational metrics, and reporting to measure adoption, usage, productivity impact, and value realization.• Understanding of AI governance, responsible AI practices, enterprise security, and compliance requirements.• Experience supporting APIs, integrations, workflow automation, or enterprise SaaS technologies.• Experience building enterprise training programs, operational support models, and enablement strategies.• Experience managing or partnering with enterprise software vendors and technology providers.• Experience supporting SaaS platform lifecycle management including licensing, renewals, adoption, and operational governance.• Familiarity with enterprise vendor management processes including security reviews, compliance considerations, and contract coordination.• Strong executive communication, presentation, and stakeholder management skills.• Ability to translate technical AI concepts into clear business and user guidance.• Strong analytical, organizational, and continuous improvement capabilities. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range: $142,727 USD - $150,000 USD The Perks • Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Major offices stocked with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. • **To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Design, provision, and deploy AWS infrastructure and cloud-based solutions with security and performance monitoring. | 5+ years IT experience with 2+ years cloud engineering focusing on AWS, plus relevant certifications and active security clearance. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The "Stuff" it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it's due and demonstrate transparency. We "bring the weather" by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. Active (or active within 24months) Secret Security Clearance required, can hold TS JOB SUMMARY: As a Cloud Engineer II (CEII) you will provide engineering and transformation expertise to migrate and modernize the environment. Deploying architectures to support Working with a team to plan, assess requirements, design, and develop optimal and secure cloud-based solutions. Engineer must have exceptional problem-solving skills and have a greater understanding of the code base to identify and solve issues before an issue becomes systematic. All engineers on the team are key contributors to the overall program success providing vital services to our government customers. Engineers are expected to stay current with best practices, industry standards and advance current and existing certifications to obtain necessary approval for operating within the environment. There may be some travel required with this position. SUMMARY OF ESSENTIAL JOB FUNCTIONS: • Design, provision and deploy AWS infrastructure (EC2, VPC, IAM, S3, RDS, Lambda, CloudWatch and related services) following industry best practices and organization standards. • Execute cloud migrations with minimal downtime, ensuring data integrity and application continuity across environments. • Implement Zero Trust architecture principles throughout infrastructure and systems to ensure security posture. • Configure and manage identity and access management (IAM) policies, active directory integration for role-based access controls. • Produce internal and customer facing documentation for the configuration and use of deployed systems. • Configure and manage active directory services for system, application and environment access including security and group policies within active directory. • Implement security controls and hardening measures to meet compliance requirements and organizational security standards as implemented. • Conduct security assessments of cloud resources and remediate identified vulnerabilities • Monitor system and application performance metrics using CloudWatch and other observability tools to assess, provide recommendations on and take action in order to resolve performance issues. • Perform root cause analysis on incidents and recommend corrective actions to prevent recurrence • Maintain and enhance documentation of infrastructure configurations for all environments. • Provide reports and actions taken necessary to work as a team and enable handoff of issues within and between teams. • Evaluate and make recommendations on cloud and system technologies including executing proof-of-concept and minimum viable product testing as part of program engineering efforts. • Support application migrations into infrastructure as code and cloud native approach. • Provide feedback and revision to customer-based requirements when core program direction and requirements do not align • Ability to build strong and friendly relationships with partners, stakeholders and customers to limit escalated issues. • Experience in troubleshooting, developing and deploying containerized applications and system workloads using Docker, including building optimized Docker images, managing container lifecycles and debugging container runtime issues across environments. • Deliver Cloud Solutions across multiple environments to meet business needs REQUIRED SKILLS AND EXPERIENCE: • 5+ years of progressive IT experience in systems administration, networking or infrastructure engineering • 2+ years of demonstrated Cloud Engineering experience, with a primary focus on AWS service design, deployment and operations. • CompTIA Security+ Certification AWS Associate Certification or higher EDUCATION: Bachelors with 5+ or Master with 3+ Years of Experience LENGTH: 4 Months LOCATION: Remote CLEARANCE REQUIRMENT: Secret DOD 8570 REQUIREMENT: None SALARY RANGE: $75 to $90 PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to: • Remain in a stationary position for extended periods of time. • Operate a computer, keyboard, and other office equipment using hands and fingers. • Communicate effectively in person, over the phone, and through electronic means. • Occasionally move about the office to access files, office equipment, and meeting spaces. • Lift and/or move up to 15 pounds as needed. • Maintain specific vision abilities, including close vision and the ability to adjust focus. WORK ENVIRONMENT: This position is performed within a secure, classified workspace. Employees must comply with all applicable security protocols and access control procedures, including restrictions on personal electronic devices and the handling of sensitive information. The Perks • Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Major offices stocked with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We're committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Lead analytics architecture and consulting for enterprise-scale solutions with a focus on government clients, including presales support and technical leadership. | 8+ years experience, Splunk Enterprise Certified Architect, Top Secret clearance, and a technical bachelor's degree or equivalent. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. *This position is fully remote with some travel possible to Colorado Springs and client sites, Active Top Secret (min) Security Clearance Required JOB SUMMARY: The Analytics Architect serves as a senior, customer-facing technical leader responsible for delivering high-impact analytics architecture, consulting, and project execution, with a primary focus on the State of Colorado’s Office of Information Technology. This role partners closely with state stakeholders to design, implement, and evolve enterprise-scale analytics solutions, acting as a trusted advisor and lead architect throughout the delivery lifecycle. In parallel, the Analytics Architect supports presales efforts across Trace3 Government’s Data & Analytics portfolio, serving as the primary technical resource in solution discussions with customers, account executives, and technology partners. This includes helping scope and shape solutions, contributing to service design and Statements of Work (SOWs), and ensuring technical alignment between customer requirements and proposed solutions. Success in this role requires deep expertise in Splunk, including Enterprise Security, as well as working knowledge of ITSI and SOAR, combined with strong communication skills and the ability to bridge delivery execution with strategic growth initiatives. The Analytics Architect builds and maintains strong executive‑level relationships within the State of Colorado and other strategically important accounts, helping translate business objectives into effective analytics solutions that improve operational and mission outcomes. Success in this role requires experience leading complex system integrations, guiding solution development to meet strict functional and security requirements, and developing technical roadmaps that align platform capabilities with long‑term customer needs. The ideal candidate can clearly communicate enterprise analytics best practices and architectural tradeoffs to both engineering teams and business stakeholders, serving as a bridge between strategy and execution. SUMMARY OF ESSENTIAL JOB FUNCTIONS: • Assess customer technical and operational requirements, with a primary focus on the State of Colorado, and develop near- and long-term analytics strategies aligned to existing environments, regulatory constraints, and funding models. • Lead technical discovery and solution shaping in collaboration with account executives, customers, and technology partners, providing presales architectural guidance across Trace3 Government's Data & Analytics portfolio (not limited to Splunk). • Serve as a senior technical resource throughout presales and delivery activities, contributing to solution design, architectural validation, service scoping, and Statements of Work (SOWs), while ensuring alignment with customer objectives and delivery best practices. • Independently perform complex architecture and consulting activities while collaborating with peer architects and engineers to stay current on vendor capabilities, platform best practices, and emerging analytics solutions for regulated environments. • Lead technical solution definition and service scoping, including contributing to architectures, solution designs, and Statements of Work (SOWs); support Bill of Materials (BOMs) development as needed to ensure alignment with customer requirements and delivery outcomes. • Apply delivery and architectural expertise to continuously improve presales-to-delivery workflows, tooling, and technical engagement models; provide recommendations to leadership based on real-world customer and project experience. • Use a consultative, collaborative approach to bridge account executives, engineering teams, and customers to ensure technical feasibility, clear expectations, and smooth handoff from presales to delivery. • Support strategic account planning and technical execution by aligning customer objectives, platform capabilities, and delivery methodologies to drive long-term analytics success within target government environments. REQUIRED SKILLS AND EXPERIENCE: • YEARS OF EXPERIENCE: 8 years of experience, or 12 years of relevant experience. • EDUCATION: minimum of a bachelor’s degree, 5+ years demonstrated experience leading enterprise data architecture assessments, design, and build out. • CERTIFICATION: minimum of a Splunk Enterprise Certified Architect, preferred Splunk Core Certified Consultant. • SECURITY CLEARANCE: Top Secret security clearance • EDUCATION: Technical BA/BS (Engineering, Computer Science, Cyber Security, Math, or Physics) or equivalent preferred. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to: • Remain in a stationary position for extended periods of time. • Operate a computer, keyboard, and other office equipment using hands and fingers. • Communicate effectively in person, over the phone, and through electronic means. • Occasionally move about the office to access files, office equipment, and meeting spaces. • Lift and/or move up to 15 pounds as needed. • Maintain specific vision abilities, including close vision and the ability to adjust focus. WORK ENVIRONMENT: This position is performed within a secure, classified workspace. Employees must comply with all applicable security protocols and access control procedures, including restrictions on personal electronic devices and the handling of sensitive information. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $145,000—$165,000 USD The Perks • Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Major offices stocked with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Lead patching and endpoint management using RMM tools and scripting to ensure security and compliance at scale. | Extensive experience in security architecture, consulting, and client-facing roles with strong knowledge of enterprise security solutions and certifications. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. About the Role: The Presales Security Architect provides education, guidance and thought leadership on emerging security technologies to regional clients. The Security Architect will be responsible for a broad set of knowledge across enterprise security solutions and should have a strong understanding of how technology enables businesses to develop strategies and meet objectives. Working together with regional sales teams, the Security Architect will seek to understand customer needs, develop solutions to exceed customer expectations, demonstrate the value of the proposed solution, assist with architectural integration design, and support the customer throughout the relationship lifecycle. This role will focus on strategic accounts in the Southwest Region with the purpose of building deep relationships, gaining trust and enabling client success. What You’ll Do: • Partner with regional sales team to execute comprehensive cybersecurity solutions that support business needs and objectives in complex environments for our clients • Create technical roadmaps, project plans, requirements, designs, and implementation plans in various security architecture and engineering solutions • Participate in business requirement gathering sessions, gathering user data requirements, understanding the user requirements, and assisting in the reconciliation of technical and business requirements as they relate to security • Support prospects through RFP/RFI lifecycles, including assisting with defining requirements and facilitating responses. • Support prospects through POC lifecycles, including defining Test Plans and Success Criteria • Own successful implementation of sold solutions by ensuring smooth transition of designed solutions to the delivery team and remain engaged with the client while becoming a “thought leader” for the next opportunity • Ensure that a quality solution is delivered in a timely manner, within budget, and to our client's satisfaction • Communicate Trace3’s value proposition to varying technical and non-technical clients, including executive ''C'' level management, VP, and Director levels, and end-users • Establish strong and lasting relationships with key stakeholders and decision makers in client organizations • Collaborate with Sales and Account Management team to develop sales playbooks outlining strategies for driving high value into strategic accounts • Contribute to the development of internal best practices as well as new innovative consulting services offerings that we can take to market • Contribute to Trace3’s presence and brand in the Security community Qualifications & Interests: • A minimum of 8-10 years’ working experience as a Security Architect • Bachelor’s degree from an accredited university, preferred • Prior experience working for a Consulting or Technology company • CISSP or other relevant industry certifications preferred • Deep experience with security software solutions like firewall, intrusion prevention, encryption, data leak prevention, and data protection • An understanding of business environments and challenges of IT operations in the typical corporation • Strong experience designing technology solutions for Fortune 500 companies • Knowledge and familiarity with adjacent technology areas including Cloud, Data Intelligence, and IoT • Excellent presentation skills; able to comfortably communicate and present in front of C-Level Executives, VPs and Directors • Strong understanding of how clients use technology to meet business objectives • Familiarity with the local district markets • Strong interpersonal skills; able to work well with people from many different disciplines • Ability to lead and mentor other engineers • Strong ability to operate independently and manage multiple projects and priorities • Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment • Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver • Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment • Strong ability to operate independently • Holds a valid drivers license and can travel to client sites when needed Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $180,000—$215,000 USD The Perks • Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Major offices stocked with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

The ServiceNow Engineer will develop and deploy integrations between ServiceNow and third-party platforms. This role requires collaboration with stakeholders to ensure secure and scalable solutions that meet business objectives. | Candidates must have a Bachelor's degree or equivalent experience and be ServiceNow Certified System Administrators. They should have at least 5 years of experience with ServiceNow and 3 years of integrating it with third-party systems. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. ABOUT THE ROLE: The ServiceNow Engineer will serve as a vital technical resource responsible for developing and deploying robust integrations between ServiceNow and NetSuite SuiteBilling, as well as other third-party platforms. This hands-on role requires deep technical expertise in ServiceNow, strong integration skills, and close collaboration with cross-functional stakeholders to ensure secure, scalable, and high-performing solutions that advance Trace3’s business objectives. WHAT YOU'LL DO: Design, develop, and customize ServiceNow applications including modules, workflows, business rules, UI policies, client/server-side scripts, and ACLs. Leverage ServiceNow Flow Designer and Workflow Editor, along with scripting tools, to automate TPSM and other enterprise processes critical to billing and financial operations. Implement and enforce role-based access controls (RBAC) and maintain secure data boundaries, especially in domain-separated or multi-tenant environments. Monitor and optimize ServiceNow platform performance, ensuring scalability and efficient operation across development, testing, and production environments. Collaborate closely with business stakeholders, functional teams, and IT leadership to gather technical requirements, translate them into system configurations or scripts, and deliver end-to-end solutions. Create and maintain technical documentation for integrations, workflows, and configurations; provide training and Tier 2/3 support to administrators and power users as needed. Support Multi-Tenancy & Domain Separation project and solution once live in system. QUALIFICATIONS & INTERESTS: Bachelor’s degree from an accredited university or equivalent experience. ServiceNow Certified System Administrator (CSA) required 5 years’ experience with ServiceNow platform administration, development, and customer integrations. 3 years’ of experience integrating ServiceNow with third-party systems such as NetSuite, Active Directory, and Azure. 5 years’ experience with ServiceNow modules, including ITSM, ITOM, CSM, and others. 5 years’ experience with ServiceNow security models, ACLs, and domain-specific configurations. 5 years’ experience with JavaScript, Glide API, REST/SOAP web services, and MID Server configurations. Strong analytical and problem-solving skills, with the ability to understand complex business processes and technical requirements. Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders. Strong organizational skills and the ability to manage multiple and changing priorities while meeting deadlines. Excellent written and verbal communication skills. Hands on experience with ServiceNow upgrades, cloning, and patching processes Knowledge of ITIL, DevOps, and Agile methodologies. Experience with ServiceNow Performance Analytics and Reporting. Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $120,000—$130,000 USD The Perks Comprehensive medical, dental and vision plans for you and your dependents 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability Competitive Compensation Training and development programs Stocked kitchen with snacks and beverages Collaborative and cool culture Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Design and oversee cloud platform engineering solutions, provide consulting and pre-sales support, collaborate with sales and engineering teams, and deliver proof of concepts. | Bachelor's degree or equivalent, strong consulting background, extensive Kubernetes and cloud-native experience, AWS certifications, DevOps ecosystem expertise, scripting skills, and excellent communication and organizational skills. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. About The Role As the Senior Cloud Architect, you will be responsible for successfully designing cloud platform engineering solutions while focusing on consulting, project delivery oversight, and pre-sales activities. You will be a subject matter expert and trusted advisor, providing guidance and working closely with clients, partners, and other business units to ensure that consulting engagements meet their objectives. You will support pre-sales activities, such as reviewing requirements, creating level-of-effort estimates, proposals, and delivering proof of concepts. What You'll Do • Design, develop, and oversee implementation of consulting and hands-on services offerings for platform engineering. • Serve as a cloud native technical resource to determine the needs of our client’s businesses and recommend solutions across the broad cloud and platform engineering ecosystems. • Align solutions with standards and best practices working with cross-functional engineering and consulting teams. • Collaborate and communicate with the Sales and Account Management teams to ensure smooth and successful delivery and assist with the identification of additional services and sales opportunities within the customer’s environment. • Using your consulting background, establish strong and lasting relationships with key stakeholders and decision-makers in client organizations. • Contribute to the development of internal best practices as well as new innovative consulting and hands-on services offerings that we can take to market. • Develop and deliver proof of concepts to clients. • Support the Sales team by creating level-of-effort estimates and proposals. • Provide thought leadership in cloud native technologies, DevOps, and platform engineering. • Provide insights into the partner ecosystem, advancements and emerging technologies related to Platform Engineering, Automation and Observability. • Maintain enterprise use cases and stories to support our GTM, offerings and to represent the landscape. • Support Trace3’s Digital Consulting group with participation in Anchor Accounts, thought leadership to drive continuous engagement in our most strategic clients. Qualifications • Bachelor’s degree from an accredited university required or equivalent work experience. • Strong consulting background with preferably prior hands-on experience with cloud-native technologies, DevOps, and platform engineering. • Extensive experience with Kubernetes (K8s) technologies such as EKS, AKS, GKE, and OpenShift. • DevOps and DevSecOps ecosystem experience including CI/CD solutions, Jenkins, GitHub, Gitlab, Harness is strongly preferred. • Experience with observability solutions and Open Telemetry (OTEL). • Experience with BackStage and/or other internal developer portals a big plus. • Knowledge of K8s operators and solutions like Cilium and Crossplane. • AWS Certified Solution Architect and/or DevOps Engineer. • 5+ years of experience with implementation and support of cloud compute, networking, and storage services. • Experience with cloud operations using native and third-party tools for monitoring and management. • Strong scripting skills in languages such as Python, Ruby, or GoLang. • Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment. • Ability to approach customer and sales requests in a proactive and consultative manner; listen and understand customer requests and needs and effectively deliver. • Effectively facilitate discussions, collaborate with team members, and proactively engage with client resources for tasks such as discovery, requirements analysis, data collection, and synthesis. • Create the necessary documentation such as architecture, test/QA, and as-built documentation. • Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $190,000—$225,000 USD The Perks • Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Stocked kitchen with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. • To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Collaborate within a dynamic IT consulting environment to empower clients through technology integration, automation, and innovation. | Strong teamwork, leadership, adaptability, and a passion for technology-driven business transformation. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. Thank you for your interest in Trace3's Data Intelligence Team! Please note that we will be much quicker in responding to you if you are interested in a specific job - this bucket is just not reviewed as often. If you are not sure what to apply for, just note that in your application. If all else fails, go ahead and submit your application here! The Perks • Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Stocked kitchen with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. • **To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Lead pre-sales cloud security engagements, design secure multi-cloud architectures, assess customer environments, and enable sales and technical teams. | 7+ years cloud security experience, advanced cloud and security certifications, hands-on with CNAPP/CSPM tools, strong communication and pre-sales skills. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. Summary We’re looking for a former hands-on cloud security practitioner who’s ready to take their technical expertise into a client-facing pre-sales role. This position is for a Subject Matter Expert (SME) in cloud security—covering AWS, Azure, and GCP—who can help our sales organization understand customer pain points and confidently guide them toward secure, scalable solutions. As a Sr. Cloud Security Architect, you will partner with account executives throughout the sales cycle, from discovery and solution design to proposal support and technical validation. You’ll engage directly with customer architects, engineers, and executives to assess cloud security posture, design well-architected multi-cloud solutions, and position leading security platforms such as Wiz, Sysdig, Orca, and other CNAPP/CSPM tools. If you’ve been a practitioner securing cloud environments and are now ready to move into a role that blends technical depth with business impact, this role is for you. Ideal Candidate You are a cloud security practitioner at heart who thrives in technical problem-solving but is ready to step into a role where you can influence strategy and shape solutions before they’re built. You have spent years securing AWS, Azure, and/or GCP environments, are comfortable with frameworks like CIS and NIST, and have worked hands-on with CNAPP or CSPM platforms such as Wiz, Sysdig, or Orca. You excel at explaining technical concepts to both engineers and executives, and you enjoy guiding organizations toward secure cloud adoption. Most importantly, you’re eager to transition your expertise into pre-sales engagements, becoming the trusted advisor who connects business needs with the right security solutions. Key Responsibilities Client Engagement & Pre-Sales Leadership • Act as the technical lead and cloud security SME during pre-sales engagements. • Partner with account teams to align security strategies with customer priorities, risk posture, and compliance requirements. • Lead discovery sessions, workshops, and executive briefings to uncover challenges and shape solution strategy. • Present cloud security platforms (e.g., Wiz, Sysdig, Orca) in competitive pre-sales environments. • Contribute to proposals, RFP responses, and reference architectures that support sales opportunities. • Partner with our vendor relationships to help drive successful outcomes Cloud Security Architecture • Design and articulate secure, well-architected multi-cloud environments across AWS, Azure, and GCP. • Recommend architectures leveraging CNAPP, CSPM, CWPP, and CIEM solutions to improve security posture. • Guide secure configuration and hardening of IaaS, PaaS, and SaaS resources, focusing on identity, networking, and workload protection. • Apply frameworks like CIS Benchmarks, NIST 800-53, CSA CCM, and cloud provider well-architected frameworks. Solution Assessment & Positioning • Evaluate customer environments to identify misconfigurations, over-permissioned roles, and exposed services. • Recommend remediation strategies that balance security requirements with operational realities. • Map technical findings to business outcomes, helping customers understand ROI and risk reduction. Collaboration & Enablement • Work closely with delivery and partner teams to ensure solutions are scoped for successful implementation. • Provide internal enablement for sales and technical teams on emerging cloud security capabilities. • Develop reusable assets—architectural templates, demo scripts, technical diagrams—for scalable pre-sales execution. Qualifications Education & Certifications (Preferred) • Bachelor’s degree in Cybersecurity, Computer Science, or related field—or equivalent experience. • Relevant cloud certifications such as: • AWS Solutions Architect Professional or Security Specialty • Azure Solutions Architect Expert or Security Engineer Associate • GCP Professional Cloud Architect or Security Engineer • CISSP or other advanced security certifications a plus. Experience • 7+ years in cloud security, cloud architecture, or security engineering—preferably in a practitioner role. • Strong working knowledge of AWS, Azure, and GCP security models, controls, and best practices. • Hands-on experience with one or more CNAPP/CSPM platforms (Wiz, Sysdig, Orca, Prisma Cloud, Lacework, etc.). • Experience applying cloud security frameworks (CIS, NIST, CSA) and conducting well-architected reviews. • Comfort interacting with technical and executive stakeholders in pre-sales settings. Skills • Ability to translate technical risks into clear business value. • Proficiency in secure cloud networking, IAM hardening, encryption strategies, and centralized monitoring/logging. • Knowledge of container and Kubernetes security best practices. • Strong presentation, communication, and solution-selling skills. Why This Role? This is your opportunity to bring your cloud security practitioner expertise to a pre-sales leadership role where you’ll influence strategy, shape solutions, and help clients achieve secure cloud adoption. You’ll work with cutting-edge platforms, collaborate with top-tier partners, and be the trusted technical voice in the room. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $165,000—$200,000 USD The Perks • Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Stocked kitchen with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. • To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

The Offensive Security Engineer will perform offensive security campaigns to uncover vulnerabilities in clients' cyber environments through ethical hacking and penetration testing. This role involves executing assessments, reporting findings, and providing recommendations to enhance security measures. | Candidates should have a bachelor's degree in a related field or equivalent experience, along with 2-3 years of experience in penetration testing and security assessments. Relevant certifications such as OSCP or eCPPT are a plus, and strong communication skills are essential. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. JOB SUMMARY: The Offensive Security Engineer will perform offensive security campaigns for our clients to improve their ability to protect, detect and respond to known adversaries. This position will reduce cyber risk by uncovering vulnerabilities and weaknesses in our client’s enterprise cyber environment through coordinated ethical hacking and penetration testing scenarios. The Engineer will work closely with team members to execute and report on sophisticated ethical hacking exercises, to identify cyber vulnerabilities and reduce the risk posture of enterprise systems. This role will be primarily responsible for performing application and OS security assessments and will make recommendations on effective countermeasures. A key function of this role will be building deep relationships, gaining trust, and enabling client success. SUMMARY OF ESSENTIAL JOB FUNCTIONS: Performs client penetration testing to find any vulnerabilities or weaknesses that might be exploited by a malicious party, using open-source, custom, and commercial testing tools Conducts periodic scans of networks to find and detect vulnerabilities Report generation that clearly communicates testing and assessment details, results, and remediation recommendations to clients Develop scripts, tools, and methodologies to automate and streamline internal processes and engagements Conduct IT application testing, cybersecurity tool and systems analysis, system and network administration, and systems engineering support for the sustainment of information technology systems (mobile application testing, penetration testing, application, security, and hardware testing) Provide recommendations to clients on specific security measures to monitor and protect sensitive data and systems from infiltration and cyber-attacks including response and recovery of a data security breach Maintain a firm grasp on the industry and anticipate trends and movements while balancing maturity and timing Contribute to Trace3’s presence and brand in the Security community REQUIRED SKILLS AND EXPERIENCE: Bachelor’s degree in Engineering in Computer Science or Information Technology or a related technical field; or equivalent related professional experience OSCP, OSCE, eCPPT, eWPT, PNPT or other equivalent certification(s) is a huge plus Through understanding of one or more Unix/Linux/Mac/Windows operating systems 2-3 years' experience in at least three of the following: Red Team penetration test tools such as Kali, ParrotOS, Bloodhound, MetaSploit, BurpSuite, OWASP Zap, etc Network penetration testing and manipulation of network infrastructure Mobile and/or web application assessments Shell scripting or automation of simple tasks using Perl, Python, Go, Powershell or Ruby Developing, extending, or modifying exploits, shellcode or exploit tools Developing applications or scripts in C#, ASP, .NET, ObjectiveC, Go, Java (J2EE), Python, or Ruby Experience with at least one or more of the major cloud providers (AWS, Azure, and GCP) Strong knowledge of tools used for wireless, web application, and network security testing Strong knowledge of current web application structure and strong ability to test both modern and older web applications Motivated self-starter who loves to solve challenging problems and feels comfortable working directly with customers Excellent oral, written communication, and presentation skills with an ability to present client security sessions and security workshops to C-Level Executives and non-technical audience Highly organized, detail-oriented, excellent time management skills, and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment Ability to travel when needed Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $1—$1 USD The Perks Comprehensive medical, dental and vision plans for you and your dependents 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability Competitive Compensation Training and development programs Stocked kitchen with snacks and beverages Collaborative and cool culture Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Design, build, and maintain large-scale data systems and pipelines, collaborate with data science teams to deploy ML models, ensure data quality and security, and automate deployment and testing processes. | 7+ years in data engineering or related field, strong programming skills in Python and Terraform, experience with data pipeline tools like Spark and Kafka, knowledge of AI/ML technologies, and strong communication and collaboration skills. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. U.S. Citizenship is required for this position due to client-specific government/federal requirements. Candidates with dual citizenship are not eligible for this position. Position Overview As a Data Engineer, you will be responsible for the development, optimization, and management of data ingestion, transformation, and storage processes using modern frameworks. The successful candidate will implement infrastructure-as-code and automation solutions to streamline and build resiliency into data processing workflows. You will work closely with our data science and analytics teams to create and optimize data and machine learning models that support stakeholder needs. This is a 6 month contract with the hopes to convert to a full-time employee. The selected candidate will need to be located within 30-50 minutes of one of the following locations due to a potential hybrid schedule: • Dallas, TX • Central Florida • King of Prussia, PA • Stratford, CT • Denver, CO • Marietta, GA • Please note, this is a contract position through Trace3* Key Responsibilities • Design, build, and maintain large-scale data systems, including data warehouses, data lakes, and data pipelines • Develop and implement data architectures that meet the needs of our business stakeholders • Collaborate with data scientists and analysts to develop and deploy machine learning models and data products • Ensure data quality, security, and compliance with standards • Develop and maintain technical documentation of data systems and architectures • Troubleshoot and resolve data-related issues and optimize system performance • Develop and implement automated testing and deployment scripts to ensure smooth and efficient delivery of data solutions • Collaborate with cross-functional teams to identify and prioritize data requirements and develop solutions to meet business needs Required Qualifications • *** US Citizenship is required for this role *** • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent combination of education and experience) • 7+ years of experience in data engineering, software development, or a related field • Strong programming skills in languages such as Python and Terraform • Strong understanding of data architecture, data modeling, and data warehousing concepts • Experience with data pipeline tools such as Apache Spark, Apache Kafka, AWS Kinesis • Experience with Artificial Intelligence and Machine Learning technologies • Strong understanding of data security and compliance principles and practices • Excellent problem-solving skills, with the ability to analyze complex data systems and identify areas for improvement • Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams Desired Skills • Experience with cloud-based data platforms such as AWS and Azure • Experience with agile development methodologies and version control systems such as Git • Experience with data visualization tools such as Tableau and Cognos Analytics • Familiarity with complex data regulatory requirements such as NIST 800-171 and SOX • Familiarity with OpenTelemetry standards • Optimization for observability data and real time anomaly detections Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $65—$70 USD The Perks • Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Stocked kitchen with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. • To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Design and implement observability solutions, lead pre-sales and post-sales engagements, provide consulting and strategic roadmaps, and collaborate with sales and delivery teams to ensure client satisfaction. | 10+ years in observability or related field, strong communication skills, experience designing technology solutions for Fortune 500 clients, proactive problem-solving, and familiarity with observability tools and integrations. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. About the Role: Observability Architects work closely with Trace3 sales teams to understand our customers’ business goals and provide them with technology solutions that help them realize those goals. Responsibilities will include both pre-sale technology design, professional service estimation, as well as post-sale implementation services. Observability Architects also partner closely with delivery-focused Engineers to ensure the success of a sold solution and delivery of the expected outcome. What You'll Do: • Provide customers with observability strategy for tools to provide end-to-end visibility into IT Operations • IT Infrastructure Monitoring (ITIM): Monitoring solutions to track the performance and availability of servers, storage and network devices. • Application Performance Monitoring (APM) and Digital Experience Monitoring (DEM): Monitor application performance and user experience to identify and respolve performance bottlenecks. • Digital Employee Experience (DEX): Solutions to assess and optimize the end-user experience across digital platforms. • Log Analytics: Log management and analytics solutions to collect, index, and analyze log data for troubleshooting and compliance. • Network Performance Monitoring (NPM): Solutions to monitor network traffic and performance to ensure optimal connectivity and detect network issues. • Change Detection: Solutions to detect and analyze changes in the IT environment, ensuring that changes do not negatively impact performance. • Event Management: Solutions to automate event correlation and management to prioritize and respond to critical incidents effectively. • IT Service Management (ITSM): Integrate observability tools with ITSM platforms to streamline incident, CMDB, and change management processes. • Automation: Automation solutions to reduce manual intervention, streamline workflows, and improve response times. • Visualization: Business intelligence and dashboard solutions that provide a unified view of IT operations, enabling quick identification of issues and trends. • Notification and Escalation: Solutions for automated notifications and escalation protocols to ensure timely response to critical incidents. • Lead pre-sales engagements as the observability subject matter expert (SME) to solve customer problems and translate customer requirements into deliverable services. • Design and implement blueprints for end-to-end observability architectures. • Provide consulting expertise on observability operational models and strategic roadmaps, ensuring alignment with business objectives and technological capabilities. • Oversee the successful implementation of sold observability solutions by ensuring smooth transitions from design to delivery teams and maintaining client engagement to establish thought leadership for future opportunities. • Ensure high-quality observability solutions are delivered on time, within budget, and meet client satisfaction standards, stepping in as needed. • Communicate the value proposition of advanced observability solutions to diverse audiences, including technical and non-technical stakeholders, executive 'C' level management, VP and Director levels, and end-users. • Establish strong and lasting relationships with key stakeholders and decision-makers in client organizations to drive customer satisfaction and business growth. • Collaborate with Regional teams to develop sales playbooks, outlining strategies for introducing high-value observability solutions into strategic accounts. • Contribute to the development of strategic partner strategies and innovative observability services offerings that can be taken to market to enhance our competitive edge. • Enhance the organization's presence and brand in the Observability communities through active participation in industry events, thought leadership, and community engagements. Qualifications & Interests: • Bachelor’s degree in Computer Science, Information Systems, or a related field; or minimum of 10 years of experience in observability, or a related field. • Exceptional communication skills, with the ability to understand complex analytics requirements and to clearly communicate and demonstrate solutions. • A proactive approach to problem-solving and a continuous improvement mindset. • Strong expertise in designing technology solutions for Fortune 500 companies and presenting them to the client from proposal to implementation • Must have a firm grasp on the industry and anticipate trends and movements while balancing maturity and timing • Motivated self-starter who loves to solve challenging problems and feels comfortable working directly with customers • Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment • Comfortable managing multiple and changing priorities, and meeting deadlines Preferred Skills: • Dynatrace SaaS / Datadog / OTEL • LogicMonitor / ScienceLogic • BigPanda • Splunk / Elastic • Grafana • ServiceNow integrations for Observability (Incident / Change / CMDB) • Cribl Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $180,000—$200,000 USD The Perks • Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Stocked kitchen with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. • **To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Lead client-facing design and implementation of business intelligence and observability solutions using Splunk and cloud-native platforms to enhance IT operations and analytics. | 8+ years in data architecture or BI with 3+ years in solution architecture, strong Splunk expertise including ITSI and Enterprise Security, experience with observability tools, cloud platforms, and client engagement skills. | Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. JOB SUMMARY: Trace3 is seeking a highly skilled Data/Business Intelligence Solution Architect to join our Data & Analytics Solutions practice. This senior-level, client-facing role will act as a trusted advisor and technical leader, guiding clients in the design, implementation, and optimization of modern business intelligence and observability solutions. With a deep focus on platforms such as Splunk, IT Service Intelligence (ITSI), and User Experience Monitoring (UEM), you will drive the development of scalable data architectures that support advanced analytics, service performance visibility, and operational intelligence. You will collaborate closely with clients, account teams, and delivery engineers to translate business goals into data-driven solutions that enhance IT operations, digital experience, and decision-making capabilities. This role combines pre-sales expertise with post-sales architecture guidance to ensure consistent, measurable value delivery from concept through execution. SUMMARY OF ESSENTIAL JOB FUNCTIONS: Partner with Sales and Account Management teams to identify and pursue data-focused client opportunities. Lead client discovery sessions to understand business and operational goals and translate them into data architecture and analytics solutions. Design and architect end-to-end Business Intelligence and IT observability solutions leveraging platforms such as: Splunk (Core, Enterprise Security, and ITSI) User Experience Monitoring tools (e.g., Catchpoint, AppDynamics, Dynatrace) Cloud-native observability and monitoring platforms (e.g., AWS CloudWatch, Azure Monitor, Google Cloud Operations Suite) Support pre-sales initiatives including architectural design sessions, proof-of-concepts, RFP responses, and solution demos. Architect integrations that unify logs, metrics, and traces into centralized observability dashboards and alerting frameworks. Deliver performance analytics, business insights, and data visualizations tailored for IT and business stakeholders. Provide architectural guidance on data ingestion, normalization, correlation, and enrichment strategies. Support clients in implementing KPIs, service health scores, and predictive analytics using platforms such as Splunk ITSI. Ensure alignment between data architectures and broader digital transformation, IT operations, and cloud strategies. Serve as a technical mentor and coach for junior engineers and consultants on the Data & Analytics team. REQUIRED SKILLS AND EXPERIENCE: Bachelor’s degree from an accredited university or equivalent experience in Computer Science, Engineering, Information Systems, or related field. 8+ years of experience in data architecture, business intelligence, or IT operations analytics, including at least 3 years in a client-facing solution architecture role. Strong expertise in Splunk architecture, including ITSI and Enterprise Security modules. Experience designing observability solutions that incorporate User Experience Monitoring, synthetic testing, and real user monitoring. Strong grasp of event correlation, anomaly detection, and machine learning applications in monitoring environments. Proven ability to translate business requirements into scalable, data-driven architectures. Familiarity with cloud-native data services (AWS, Azure, GCP) and hybrid infrastructure monitoring. Strong presentation and communication skills with the ability to explain complex data concepts to both technical and non-technical stakeholders. Experience working with enterprise clients and navigating complex organizational environments. Excellent time management, organization, and multitasking skills in a fast-paced consulting environment. Passion for emerging technologies and continuous improvement in data observability, automation, and business insight delivery. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $160,000—$190,000 USD The Perks Comprehensive medical, dental and vision plans for you and your dependents 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability Competitive Compensation Training and development programs Stocked kitchen with snacks and beverages Collaborative and cool culture Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.