Total Wine & More

Assist customers at the front desk, process transactions, and provide excellent customer service. | High school diploma or equivalent, 1-3 years retail experience preferred, familiarity with POS systems, ability to work flexible hours. | As a Cashier, you play an essential role in the customer service experience by providing customers with fast and friendly service. You will process transactions, answer questions, and ensure customers leave feeling positive about their visit. While both part-time and full-time positions generally focus on being a cashier, you may also be assigned as a sales assistant or merchandiser/stock associate. Internally you will be called Front End Team Member and will report to the store management team. If this job posting is coded as a seasonal role above, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non-seasonal role. You will • Process sales transactions accurately and efficiently, including identification verification, payment handling, answering inquiries, promoting loyalty program, and bagging product. • Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services. • Participate in wine, spirits, and beer training to build product knowledge. • Maintain knowledge of advertisements, promotions, and loyalty programs. • Maintain safety and cleanliness standards across the store. • Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. • Complete cross-functional responsibilities and other duties as assigned. What we're looking for • High School Diploma or equivalent preferred • Passion for best-in-class customer service and team player mindset • 1-3 years of work experience, 1+ years of experience in a retail setting preferred • Familiarity with point-of-sale systems and inventory management software. • Ability to work a flexible schedule as business requires, including evenings and weekends. Physical Requirements (with or without accommodations) • Must be 21 years of age or older • Walk, bend down repeatedly, and be on feet for 8-10 hours a day • Climb ladders and lift 50 lbs. overhead and repeatedly • May be exposed to various outdoor weather conditions throughout the workday. Crafted for You We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more! Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.

Provide first contact resolution to customers via phone, email, chat, and social media while supporting store teams and documenting communications. | Must be 21+, have 2+ years in high-end retail or guest services and 2+ years in a contact center or guest service environment, be punctual, flexible, and able to work nights and weekends remotely. | About the Role Total Wine & More is seeking a Customer Care Associate to join our Customer Care Center team. You will work with our guests and store teams by phone, email, live chat, and social media to provide first contact resolution. You will be passionate about delivering exceptional customer experience. If you have a sense of empathy when engaging with people along with the ability to manage multiple, concurrent issues while working collaboratively with other departments, this would be a great role for you. This role reports to the Customer Call Center Supervisor. This position requires working nights and weekends with an expected average of 30+ hours a week. This role is approved for applicants whose primary residency is in MD, VA, DC, FL, NV, or TX. You will • Work with customers to resolve issues on the first interaction and follow-up with those requiring additional information  • Partner with other teams to gather information for customers and projects • Work with customers to identify products and quantities to make their events a memorable experience • Build relationships with customers by providing positive and informative experience • Use internal tools and systems to manage a productive workflow • Partner with customers through their preferred method i.e. phone, email, chat, or social media • Build lasting relationships with store teams by supporting them through phone and email for web orders and guest relations • Document all communications with customers to promote consistent experience across all touch points You will come with • Must be 21 years of age or older • This is a temporary full-time position (30+ hours per week) and may require evenings (until 12 AM EST) and weekend work • Opportunity to work overtime as needed • Flexible schedule required • Needs to be able to perform all job responsibilities from home. Job requires high-speed internet • 2+ years in high-end retail or guest services/restaurants/hotels • 2+ years in a contact center or guest service environment • A team player mentality • Experience developing solutions and solving problems • Technologically proficient and customer-focused • Must be punctual with attendance and shift start • Certificate of training in a customer service program or prior customer service experience desired Grow with us Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.careers.totalwine.com! Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply Worker Type: Seasonal (Seasonal) Pay Range: $16.00 - $33.99

Manage store operations, lead and develop the store team, drive sales and profitability, maintain vendor relationships, and ensure compliance with alcohol sales laws. | Bachelor's degree, 4-6 years managerial experience in retail or related field, leadership skills, financial management, familiarity with POS and inventory software, and flexible schedule. | As Store Manager, you will grow the company brand by delivering best-in-class service and bringing to life a distinctive world of adult beverages and more for our customers. You will manage store operations and create a sales and service culture to expand our customer base and maximize profitability. Internally, you will be referred to as Store Manager and report to the District Manager. You will • Drive sales and deliver against key performance metrics (KPMs). • Recruit, train, and manage store team, including ongoing development and disciplinary action. • Manage day-to-day operations, including payroll, inventory, merchandising and shrink. • Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues. • Maintain vendor relationships to support store and inventory objectives. • Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. What we're looking for • Bachelor's Degree business administration or related field preferred • 4-6 years of work experience, 5+ years of proven experience in a managerial or supervisory role in a retail setting. • Experience leading, developing and motivating a sales-focused team, big box experience preferred. • Experience managing overall financial performance. • Familiarity with point-of-sale systems and inventory management software. • Ability to work a flexible schedule as business requires, including evenings and weekends. Physical Requirements (with or without accommodations) • Must be 21 years of age or older • Walk, bend down repeatedly, and be on feet for 8-10 hours a day • Climb ladders and lift 50 lbs. overhead and repeatedly Crafted for You We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more! This is an exempt position, and compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.