Topstep

Provide frontline technical assistance and support for trading platform users, monitor platform performance, and collaborate with internal teams to resolve issues. | 3+ years supporting electronic trading platforms, understanding of order types and integrations, proficiency with CRM and ticketing systems, strong problem-solving skills, and excellent communication. | Summary The Platform Support Specialist provides frontline technical assistance and client support for Topstep Brokerage’s proprietary trading platform. This role is essential to ensuring a seamless client experience through expert troubleshooting, platform education, and collaboration across technology, operations, and trade desk teams. At Topstep, we trust our team to take accountability and drive results while fostering an environment of continuous learning and collaboration. Key Responsibilities • Provide technical assistance for platform onboarding, setup, and troubleshooting, ensuring professional and timely client support. • Serve as an internal escalation point for complex technical issues; collaborate with the Trade Desk and Technology teams to resolve system-related concerns. • Monitor platform performance (latency, outages, anomalies) and escalate findings to the Director of Operations for coordination with IT and external vendors. • Maintain detailed records of customer interactions, issues, and resolutions in CRM and ticketing systems for audit and quality review. • Identify recurring technical problems and communicate themes to leadership to support platform enhancements and improved user experience. • Stay current on platform updates, regulatory requirements, and support best practices. • Educate clients on platform functionality and features while refraining from providing trading or suitability advice. • Participate in business continuity and disaster recovery (BCDR) testing and incident management drills. • Collaborate cross-functionally with Compliance, Operations, and the Trade Desk to ensure consistent, compliant service delivery. • Capture and classify issue types to support monthly reporting on platform health and client experience trends. Required Qualifications and Key Competencies • Fluency in Spanish or Portuguese is preferred. • 3+ years of experience supporting proprietary or electronic trading platforms (e.g., CQG, TradingView, TT, T4, or similar). • Understanding of order types, market connectivity, and back-end integrations with clearing partners. • Proficiency with CRM and ticketing systems; experience with Google Workspace. • Strong analytical, problem-solving, and troubleshooting skills. • High attention to detail, accountability, and ability to operate under time-sensitive conditions. • Excellent written and verbal communication; ability to explain complex technical issues clearly and empathetically. • Ability to thrive in a fast-paced, regulated environment and collaborate effectively across teams. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations. Ability to solve practical problems via a logical, analytic approach. Computer Skills To perform this job successfully, an individual must have knowledge of electronic equipment, intermediate PC skills, knowledge of internet software and proficiency. Familiarity with Google Drive and Google Docs is a must. Computer experience/operation is required. Must have the ability to operate general office equipment. Other Skills and Abilities Ability to multitask. Ability to work in a fast-paced environment. Strong time management and organizational skills. Ability to work under dynamic schedule constraints and consistently meet deliverable timelines. Company Culture & Perks • Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication. • 10 Company paid Holidays and generous Family Leave. Paid time off is accrued monthly. • Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees • Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness. New Hire Base Salary Range • $28.84/h - $38.46/h • Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. • The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. Equal Opportunity Employer Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws. Interested in the role? Apply today with your resume and cover letter! At this time immigration sponsorship is not available for this position (including H-1B, STEM OPT training plans, etc.).

Lead brand identity and strategy, manage social content and community engagement, and oversee PR and corporate communications to build Topstep's reputation and thought leadership. | 10+ years marketing experience focused on brand, social media, content, and PR in B2C or fintech, proven success in brand identity evolution, social content strategy, earned media, and team leadership. | Senior Director, Brand & CommunicationThe Senior Director, Brand & Communications will be the steward of Topstep's voice, reputation, and storytelling. This role will lead three interconnected areas: Brand Activation & Strategy: Owning brand identity, positioning, and expression across every touchpoint. Social, Content & Community: Leading organic social strategy, platform-native content, and community engagement. PR & Communications: Building earned media presence, executive communications, thought leadership, and proactive reputation management. This leader will combine strategic vision with hands-on execution, ensuring that every public interaction with Topstep inspires confidence, builds loyalty, and fosters an engaged trading community.Brand Activation & StrategyOwn and evolve Topstep's brand strategy, identity, voice, and tone to resonate with aspiring and active retail traders.Ensure brand consistency across all marketing and product touchpoints, from website and educational content to events and partner activations.Partner with Creative, Product, and Growth teams to integrate brand storytelling into campaigns and launches.Develop brand guidelines and ensure adoption across internal teams and external partners.Social, Content & CommunityLead organic social content strategy and execution across Discord, X, Reddit, LinkedIn, TikTok, Instagram, Facebook, and other key or emerging platforms.Create platform-native storytelling that educates, entertains, and engages traders while reinforcing brand positioning.Own blog content strategy, writing, and publishing cadence.Build and nurture community engagement channels with heavy emphasis on Discord, X, and Reddit, fostering active peer-to-peer learning and advocacy.Collaborate with creative, product, partnerships, and growth teams to amplify launches and campaigns through organic content.PR & CommunicationsDevelop and execute a proactive earned media strategy to increase visibility, credibility, and thought leadership in fintech and trading media.Manage media relationships and secure placements that align with Topstep's mission and growth objectives.Oversee corporate, executive, and crisis communications to maintain a consistent, trusted public narrative.Partner with leadership on speaking opportunities, awards, and industry presenceRequired Qualifications and Key Competencies10+ years of progressive marketing experience with a focus on brand, social media, content, and PR/communications, ideally within a B2C, fintech, or high-growth brand.Proven success shaping and evolving brand identity, voice, tone, and perception in a high-growth B2C or fintech environment.Expertise in social content strategy and community building, particularly on Discord, X, Reddit, LinkedIn, TikTok, Instagram, and Facebook.Strong track record of securing impactful earned media coverage and managing corporate communications or corporate communication teams.Exceptional writing skills with the ability to craft compelling narratives for diverse audiences.Experience leading multidisciplinary creative and content teams.Comfortable operating at both strategic and tactical levels in a fast-paced, entrepreneurial environment.Company Culture & PerksTopstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras-on during meetings and a robust Slack environment for communication.Nine (9) Company-paid Holidays and generous Family Leave. Paid time off is accrued monthly.Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employeesVacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.New Hire Base Salary Range$240,000 - $280,000Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.Equal Opportunity EmployerTopstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.

Lead brand identity and strategy, social content and community engagement, and PR and corporate communications to build Topstep's reputation and community. | 10+ years marketing experience with brand, social media, content, and PR in B2C or fintech, expertise in social platforms including Discord and Reddit, strong writing and leadership skills. | Senior Director, Brand & CommunicationThe Senior Director, Brand & Communications will be the steward of Topstep's voice, reputation, and storytelling. This role will lead three interconnected areas: Brand Activation & Strategy: Owning brand identity, positioning, and expression across every touchpoint. Social, Content & Community: Leading organic social strategy, platform-native content, and community engagement. PR & Communications: Building earned media presence, executive communications, thought leadership, and proactive reputation management. This leader will combine strategic vision with hands-on execution, ensuring that every public interaction with Topstep inspires confidence, builds loyalty, and fosters an engaged trading community. Brand Activation & StrategyOwn and evolve Topstep's brand strategy, identity, voice, and tone to resonate with aspiring and active retail traders. Ensure brand consistency across all marketing and product touchpoints, from website and educational content to events and partner activations. Partner with Creative, Product, and Growth teams to integrate brand storytelling into campaigns and launches. Develop brand guidelines and ensure adoption across internal teams and external partners. Social, Content & CommunityLead organic social content strategy and execution across Discord, X, Reddit, LinkedIn, TikTok, Instagram, Facebook, and other key or emerging platforms. Create platform-native storytelling that educates, entertains, and engages traders while reinforcing brand positioning. Own blog content strategy, writing, and publishing cadence. Build and nurture community engagement channels with heavy emphasis on Discord, X, and Reddit, fostering active peer-to-peer learning and advocacy. Collaborate with creative, product, partnerships, and growth teams to amplify launches and campaigns through organic content. PR & CommunicationsDevelop and execute a proactive earned media strategy to increase visibility, credibility, and thought leadership in fintech and trading media. Manage media relationships and secure placements that align with Topstep's mission and growth objectives. Oversee corporate, executive, and crisis communications to maintain a consistent, trusted public narrative. Partner with leadership on speaking opportunities, awards, and industry presence Required Qualifications and Key Competencies10+ years of progressive marketing experience with a focus on brand, social media, content, and PR/communications, ideally within a B2C, fintech, or high-growth brand. Proven success shaping and evolving brand identity, voice, tone, and perception in a high-growth B2C or fintech environment. Expertise in social content strategy and community building, particularly on Discord, X, Reddit, LinkedIn, TikTok, Instagram, and Facebook. Strong track record of securing impactful earned media coverage and managing corporate communications or corporate communication teams. Exceptional writing skills with the ability to craft compelling narratives for diverse audiences. Experience leading multidisciplinary creative and content teams. Comfortable operating at both strategic and tactical levels in a fast-paced, entrepreneurial environment. Company Culture & PerksTopstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras-on during meetings and a robust Slack environment for communication. Nine (9) Company-paid Holidays and generous Family Leave. Paid time off is accrued monthly. Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness. New Hire Base Salary Range$240,000 - $280,000 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. Equal Opportunity EmployerTopstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.