Tools for Humanity

Drive market research, operationalize partner strategies, and support product and developer enablement for a decentralized identity platform. | Extensive experience in product operations, strategy, and supporting technical documentation, with strong analytical and technical skills. | About the Company: World is building a real human network designed to accelerate people in the age of AI. As bots and autonomous agents reshape the internet, people, institutions, and applications need a trusted way to confirm who is a real human while preserving privacy. Our products make this possible: the Orb verifies real people, World ID proves it privately, and World App enables and distributes the new applications made possible by this technology. Together, they form a new layer for AI internet. We’re one of the fastest-growing networks in tech. More than 17 million people across 160 countries have verified with World ID, and we complete over 350,000 verifications each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can’t replicate. World was founded in 2019 and launched globally in 2023. We are more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We’re backed by leading investors, including a16z, Khosla Ventures, Bain Capital Crypto, Blockchain Capital, Variant, Tiger Global, and Coinbase Ventures, as well as prominent operators and founders across fintech and AI. World has been featured on the cover of TIME Magazine, highlighted in Fast Company’s Next 5 in Fintech, and explored in a Bloomberg deep dive. The New York Times, Bankless and TechCrunch have all recognized our progress in identity, cryptography, AI, and global-scale hardware deployment. Our leadership is also named to the Time AI 100. Learn more about the newest product launches from our Unwrapped event. About the Team The World ID team is on a mission to empower every person on the planet with a unique digital identity that distinguishes humans from AI online. As the driving force behind World ID, the team oversees the entire lifecycle of the product—from user experiences to developer interactions. Our goal is to establish a decentralized identity protocol that is open for any developer to contribute to and build upon. Built on Web3 technology, World ID prioritizes privacy, security, and data self-custody as foundational principles. We ensure that users maintain full control of their data, setting a new standard for privacy in the digital age. Challenges and opportunities we tackle include: Scaling globally with local relevance, ensuring World ID works for people across diverse regions and contexts. Building a vibrant global partnerships & developer community that spans both Web2 and Web3 ecosystems. Bridging the gap between Web2 and Web3, making the transition seamless for users and developers. Empowering users to control their own data through data minimization at internet scale. Introducing a new, privacy-preserving digital credential to the evolving digital identity ecosystem. Together, we are redefining what it means to own and protect your digital identity in a decentralized world. About the Opportunity: As the Product Operations Manager for World ID, you will drive the infrastructure, systems, and workflows essential for scaling user adoption and unlocking new utility for World ID. You’ll focus on ensuring that BD, regional teams, and developers have the right systems, documentation, and support to activate integrations and scale adoption across geographies. In this role, you'll lead market research, operationalize the partner funnel strategy, maintain partner-facing assets like the IDKit SDK, and support consistent product messaging across different use cases and partner types. This is a highly cross-functional role working across Product, Engineering, BD, DevRel, PMM, and MarketOps. You’ll be central to driving partner enablement, helping scale the impact of World ID integrations globally — from enterprise launches to regional rollouts. In this role, you will: Lead Market Research and Analysis: Conduct deep market research to assess competitive landscapes, identify growth opportunities, and provide actionable insights to product and engineering teams. Drive strategic initiatives, including partner evaluations, stakeholder mapping, and new growth strategies. Operationalize the partner funnel strategy — ensuring partners are tracked, prioritized, and supported consistently across regions and partner types Improve product development operations — partnering with Product and Engineering to streamline how we plan, build, and launch. Optimize internal processes, rituals, and tools to reduce friction and increase clarity across the product lifecycle. Support vendor coordination across the product stack — helping onboard, track, and operationalize third-party vendors critical to product delivery. Own IDKit SDK as a partner-facing asset — working with Product and Engineering to keep it updated, reliable, and optimized for repeatable use cases Maintain and improve developer-facing documentation — including writing technical guides, publishing updates, and editing code samples directly where needed Support partner enablement at scale — by building and maintaining collateral, playbooks, demo kits, and messaging guides for BD and regional teams Drive internal alignment across Product, DevRel, PMM, and MarketOps — ensuring teams have what they need to activate, pitch, and support integrations Support DevRel and partner teams in executing small to mid-size integrations — including lightweight SDK and config changes where appropriate Manage funnel tooling and reporting systems — including tagging, tracking, and surfacing key metrics that inform team priorities and unblock execution Lead internal documentation, training sessions, and knowledge sharing — to scale the team’s ability to work with external partners confidently and effectively Capture and relay field insights to Product and Engineering — helping close the loop from partner feedback to roadmap improvements Codify and scale what works — turning one-off solutions into reusable frameworks that raise the quality and consistency of how we build and operate. About You: 5+ years of experience in product operations, strategy, or a similar role within fast-paced, high-growth organizations. Strong analytical skills with the ability to interpret data, uncover insights, and translate them into actionable strategies. Experience leading market research and competitive analysis to inform product decisions and growth strategies. Strong technical proficiency — comfortable reading and writing code, working with APIs and SDKs, and contributing to developer documentation Proven experience supporting partner- or customer-facing teams in fast-paced, high-growth environments Experience managing and maintaining developer-facing content, demos, and onboarding materials Skilled in designing and scaling internal systems, processes, and reporting tools (e.g., HubSpot, Airtable, Notion, dashboards) Highly organized, detail-oriented, and able to manage multiple priorities without losing momentum Strong ownership mindset — you roll up your sleeves to get things done, move fast with limited resources, and unblock others Experience in Web3, blockchain, or decentralized identity systems is highly desirable, but not required. Passionate about privacy, decentralization, and World ID’s mission to empower everyone with a secure and user-controlled digital identityThe reasonably estimated salary for this role at TFH ranges from $110,000 - $130,000, plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!

Lead and scale operations across the US, develop and execute go-to-market strategies, and build high-performing teams. | 10+ years of relevant experience in scaling operations in the US, 5+ years of management experience, strong interpersonal and public representation skills, and based in San Francisco with willingness to travel. | About the Company: World is building a real human network designed to accelerate people in the age of AI. As bots and autonomous agents reshape the internet, people, institutions, and applications need a trusted way to confirm who is a real human while preserving privacy. Our products make this possible: the Orb verifies real people, World ID proves it privately, and World App enables and distributes the new applications made possible by this technology. Together, they form a new layer for AI internet. We’re one of the fastest-growing networks in tech. More than 17 million people across 160 countries have verified with World ID, and we complete over 350,000 verifications each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can’t replicate. World was founded in 2019 and launched globally in 2023. We are more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We’re backed by leading investors, including a16z, Khosla Ventures, Bain Capital Crypto, Blockchain Capital, Variant, Tiger Global, and Coinbase Ventures, as well as prominent operators and founders across fintech and AI. World has been featured on the cover of TIME Magazine, highlighted in Fast Company’s Next 5 in Fintech, and explored in a Bloomberg deep dive. The New York Times, Bankless and TechCrunch have all recognized our progress in identity, cryptography, AI, and global-scale hardware deployment. Our leadership is also named to the Time AI 100. Learn more about the newest product launches from our Unwrapped event. This opportunity would be with Tools for Humanity. About the Team: The Market Operations team is responsible for driving the successful launch, growth, and ongoing performance of World’s operations in markets around the world. Our work sits at the intersection of strategy and execution, ensuring that World’s unique model of verifying humanness through a global network of Orb Operators is implemented effectively, sustainably, and at scale. We collaborate closely with cross-functional teams to design and optimize operational processes, manage local partnerships, and deliver exceptional user and Operator experiences. Because every market has its own cultural, regulatory, and logistical nuances, the Market Operations team must combine analytical rigor with adaptability and deep local insight. We are known for our operational excellence, on-the-ground problem solving, and relentless focus on execution and impact. About the Opportunity: As the General Manager for the US, you will lead and scale World’s operations across the United States, one of our most strategically important and complex markets. You will be responsible for developing and executing the go-to-market strategy, ensuring operational excellence, and driving sustainable user growth. You will build and manage key relationships with operational partners, World ID partners, and other stakeholders. This is both a strategic and hands-on leadership role: you will set the long-term vision for the US market while ensuring flawless execution on the ground. You will represent World publicly with the media and other relevant stakeholders. You will report to the VP of Market Operations and collaborate closely with other cross-functional teams. Your leadership will be instrumental in establishing World’s presence and reputation in the US and in shaping how the project scales globally. Key Responsibilities: Operational Leadership Onboard and manage Operators and retail locations to rapidly scale our network of Orb operations to 1000s of locations across the US Ensure high-quality operations and an excellent user experience Manage and continuously improve flagship locations as examples of operational excellence Experiment with new operating models and optimize for efficiency, scalability, and sustainability Own the P&L. Monitor and analyze KPIs (on growth, costs, quality, and utility) to inform strategic decisions and resource allocation Stakeholder Collaboration Serve as the single point of accountability for the success of the US market Build and manage relationships with large-scale operational partners to accelerate growth Find and onboard local World ID and mini app partners to increase utility and real-world relevance for our users Partner closely with Product, Engineering, and Economics to support seamless execution of new initiatives People Management Build up and lead a high-performing, mission-driven team spanning operations, business development, and community management Create a culture of accountability, collaboration, and continuous improvement Foster cross-functional coordination across local and global teams to ensure alignment and knowledge sharing Public Representation Be the face of World in the US with our business partners and external stakeholders Represent the company in public discussions to strengthen our presence and reputation in the US market Collaborate with Legal and Policy teams to proactively engage with the relevant US regulatory frameworks. About You: You have an excellent educational background. You have a BSc degree from a top-tier institution; advanced degree (MBA or equivalent) a plus You have 10+ years of relevant experience. You have proven success in scaling operations in the US. You have 5+ years of management experience. You have experience building and leading operational teams. You thrive in ambiguity. You enjoy working as part of a fast-moving, dynamic team, and you are willing to contribute wherever needed to make an impact. You are a collaborative innovator. You love developing solutions to unconventional problems in collaboration with others. You are a trailblazer. You have rolled out novel business models and first-of-a-kind products. You are analytical. You enjoy working with data and you make data-driven decisions. You have strong interpersonal skills. You are able to manage and nurture high-performing relationships with cross-functional teams and local stakeholders. You know that no two people are the same and are able to mediate and resolve conflicts. You are an excellent communicator. You have experience representing a high-profile project publicly, engaging with media and other external stakeholders in high-stakes settings. You are based in San Francisco and you are ready to travel across the US. You have extensive experience living and working nationwide, and you are able to spend 30-50% of your time on the road to drive growth in your region. Pay transparency statement (for CA and NY based roles): The reasonably estimated salary for this role at TFH ranges from $260,000 - $310,000, plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more! By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR

Drive merchant acquisition and activation through door-to-door sales, build local go-to-market strategies, manage key merchant relationships, and collaborate cross-functionally to ensure operational excellence and compliance. | 5+ years in sales or business development with experience in door-to-door sales or retail partnerships, strong data-driven execution skills, resilience in high-volume outreach, and alignment with decentralized identity mission. | About the Company: World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone. About the Team The Market Operations team oversees the launch strategy and deployment of World operations across all markets. This group drives user adoption by managing partnerships, business development, and or distribution on the ground. This role sits at the intersection of Sales and Go-to-Market execution in the United States and collaborates closely with cross functional teams, to ensure global and local alignment and operational excellence. About the Role We are looking for an entrepreneurial, execution-focused Sales Lead to drive the growth of our commercial efforts in the United States. You’ll spend much of your time in the field, going door-to-door to retail stores, cafés, and restaurants, building partnerships that bring World hardware devices and offers to everyday consumers. This person will play a key role in our go-to-market initiatives — Orbs for All (merchant-hosted Orb deployments) and World ID Rewards (merchant-sponsored offers and loyalty campaigns). You’ll be directly responsible for hitting merchant acquisition targets and partnering cross-functionally with Product, Device, Logistics and the broader Market Ops org to implement at speed while ensuring compliance and consistency. This is a foundational role in one of World’s most strategic markets, and an opportunity to shape how America experiences and adopts our protocol. Key Responsibilities Sales Strategy & Execution Own the end-to-end sales funnel for both Orbs for All and World ID Rewards in your city, from merchant acquisition to activation. Personally prospect, pitch, and close merchants directly through door-to-door outreach, ensuring strong early traction and market credibility. Build and execute local go-to-market strategies that align with broader Market Ops and United States specific milestones Leverage internal performance data and market insights to shape merchant targeting, incentive models, and campaign strategy. Prioritize merchant verticals (e.g. convenience, retail, cafés) and test offer structures that drive both user verifications and long-term retention. Partner & Stakeholder Management Own key merchant relationships in your city.. Collaborate closely with the US General Manager and Merchants to deliver on shared goals and ensure integrated execution across sales and Orb deployment. Serve as the commercial liaison with cross-functional teams—including Product, Device, Logistics, and the broader Market Ops—to localize processes and execution. Operational Excellence Track and report on KPIs including Orb installations, active merchant count, reward redemptions, location performance, and cost per Orb deployed. Ensure compliance with local legal and policy standards for merchant onboarding and user rewards. Design and implement scalable systems for merchant support, asset deployment, and deal performance monitoring. Lead by example, showing your team how to pitch, close, and support merchants through your own direct fieldwork. Foster a culture of resilience, transparency, and accountability across the org. About You 5+ years of experience in sales, business development, or merchant acquisition. Experience in door-to-door sales, territory management, or retail partnerships (telecom, payments, POS, or loyalty) is strongly preferred. You have experience scaling distributed partner or merchant networks with clear funnel accountability. You’re data-driven and strategic, regularly using performance data, feedback loops, and local insight to fine-tune execution, optimize funnels, and influence broader go-to-market strategy. You’re scrappy, resilient, and comfortable handling high-volume outreach and rejection in pursuit of market penetration. You are mission-aligned, with deep curiosity and belief in privacy-preserving identity and decentralized systems. Nice to have Experience scaling a merchant network or channel partner ecosystem. Experience in Web3, rewards/loyalty platforms, or identity systems. Familiarity with local consumer behavior, offline retail, or regulatory environments.