Toolbx US Inc.

Assist with ERP integration setup, configure systems, and act as a first responder to technical issues to ensure smooth customer onboarding and ongoing support. | 3+ years in a customer-facing technical role, software development experience, proficiency with Windows and VPN, and ability to manage work independently. | Customer Success Engineer Location: Remote (Canada or United States) Department: Engineering Website: www.toolbx.com Compensation: $70,000-$90,000 CAD / $60,000-$80,000 USD About TOOLBX TOOLBX is a technology company dedicated to enabling the building supply industry to serve their customers with exceptional digital experiences. We empower independent building suppliers with an integrated commerce platform that streamlines sales, AR, operations, and customer service to increase operating efficiency, improve the customer experience, and boost the bottom line. We are curious, solution-driven and customer obsessed. About the Role Our product is driven by integrations with the ERPs (Enterprise Resource Management systems) that independent building supply dealers use, including Bistrack, Spruce and Eagle. We are looking for an experienced Customer Success Engineer to create a bridge between our customer experience team and the product development team that builds and maintains these ERP integrations. This is a customer-facing role, in which you’ll provide technical expertise, answer questions, collect requirements, design and create automations, and configure systems and networks for new dealer onboarding. You’ll also help the Integrations team understand how best to build new functionality and improve reliability, and use AI and other tools to automate this work and scale your impact. You will work closely day to day with the Onboarding team within our Customer Experience organization and report to the Director of Engineering. You will be our first Customer Success Engineer and will help define and expand this function in the future. This is a new vacant position. Key Responsibilities • Assist with dealer onboarding and ERP integration setup and configuration • Participate in customer calls, demos and requirement gathering • Configure roles, workflows and reports in ERP systems • Set up VPN connections and install and configure services on virtual Windows instances • Write scripts and custom code to support solve customer problems • Improve integration stability • Solve problems including service restarts, instance updates, network disconnection, script fragility • Act as a first responder to customer integration issues, escalating to the integrations team as needed • Provide visibility into patterns of instability and highest ROI areas of investment • Optimize and automate your own work • Become an expert on lumber and building materials ERP functionality and specifically Bistrack, Spruce and Eagle • Understand at a deep technical level how our ERP integrations are built • Inform customers on best practices for integration and ERP configuration and related tradeoffs • Build internal tools that optimize collaboration with customer experience and integrations product development teams • Automate workflows and development with AI coding tools and agents Qualifications • 3+ years experience in a customer-facing sales engineer or similar role • Excellent communication skills and customer rapport • Experience and proficiency in translating technical issues to non-technical customers • 3+ years professional software development experience in a fast-paced startup environment • Experience administering Windows clients and VPN connections and working with AWS • Strong ability to manage your own work with little explicit direction • Customer obsession, curiosity, solution focus • Background in construction supplies or related industry domain knowledge is a plus How to apply and what to expect Apply through our careers site. Be sure to include a cover letter describing a hard, ambiguous customer problem you worked through by collaborating deeply with the customer. Interviews will involve conversations with the Director of Engineering and members of the Integrations and Onboarding teams, a live coding challenge, and a live practical test of system administration skills. Why Join TOOLBX? At TOOLBX, you'll be part of a team dedicated to transforming the construction industry through technology. As a Customer Success Engineer, you will play a vital role in ensuring our customers are set up for success from day one. If you are detail-oriented, passionate about helping customers, and eager to make an impact, we would love to hear from you! Note: Only selected candidates will be contacted for an interview. TOOLBX is an equal opportunity employer committed to diversity and inclusion in the workplace. Location Remote Department Engineering Employment Type Full-Time Minimum Experience Mid-level Compensation 70K to 90K CAD / 60K to 80K USD

Develop and implement product strategy, lead feature development, improve user experience, make data-driven decisions, and manage stakeholder relationships. | 7+ years product management experience, strong entrepreneurial/startup background, deep AI, vertical SaaS, payment systems, eCommerce knowledge, excellent communication, and agile methodology familiarity. | Job Title: Senior Product Manager (Remote) Company: TOOLBX Location: Canada (remote) Website: www.toolbx.com Company Summary TOOLBX is building a construction materials platform that enables lumber & building material dealers to transact digitally. We make it easy for independent building suppliers to sell online, manage quotes, accept payments, and communicate with their contractors—all in one platform. Here’s why it matters: • We see an opportunity for small businesses to compete alongside larger organizations. Our platform brings the big and the small of the supply chain for construction together. • We see an opportunity to drive planned orders and an on-demand supply chain to support buying and selling in an industry that has been slow to adopt change. • Most construction projects are either over budget or over time, contractors struggle to optimize their procurement processes with their labor resources. • Independent building material dealers supply the country’s home builders. The most significant purchase for any individual or family will likely be their home. • TOOLBX helps make construction projects more efficient. We’re focused on material procurement, and we’re still in the early innings. You could be one of the early people that shape our strategy. About The Role We are seeking a dynamic and experienced Senior Product Manager to join our growing team at TOOLBX. You will play a crucial role in enhancing and optimizing our product, ensuring a secure, efficient, and user-friendly experience for our customers. This is an individual contributor role, with strong leadership influence throughout the organization. Responsibilities • Product Strategy: • Develop and implement a comprehensive product strategy aligned with TOOLBX's overall business objectives. • Analyze market trends, customer feedback, and industry best practices to identify opportunities for improvement and innovation. • Feature Development: • Collaborate with cross-functional teams, including engineering, design, and operations, to define and prioritize features and enhancements. • Lead the end-to-end product development process, from ideation to delivery, ensuring timely and high-quality releases. • User Experience: • Focus on creating an intuitive and seamless user experience for both customers and suppliers. • Conduct user research and gather feedback to continuously improve workflows and resolve pain points. • Data-Driven Decision Making: • Utilize data analytics and key performance indicators to make informed decisions. • Monitor and analyze user behavior, conversion rates, and other relevant metrics to drive continuous improvement. • Relationship Management: • Establish and maintain relationships with external stakeholder partners. • Collaborate with third-party vendors. Requirements • Bachelor's degree in Business, Computer Science, or a related field (MBA is a plus). • 7+ years of proven product management experience, with a strong preference for experience in an entrepreneurial/start up role. • Deep understanding of AI technologies, vertical SaaS, payment systems and eCommerce industry trends. • Exceptional analytical and problem-solving skills. • Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams. • Strong familiarity with agile development methodologies. • An entrepreneurial mindset, comfortable with ambiguity, and a proven ability to deliver results. Why Join Us? • Competitive compensation, including opportunities for growth and equity. • Annual team events. • Gain valuable experience with a fast-growing startup. • Make a significant impact in the trillion-dollar construction industry. • Comprehensive benefits plan. • Exclusive TOOLBX swag. • Outstanding company culture. Terms Of Employment • Full-time, Permanent Location • Our team works remotely distributed across North America How to Apply: If you are a passionate Product Manager seeking an exciting opportunity to make a significant impact in the construction industry, please visit our website at https://toolbx.com to apply. We look forward to reviewing your application and connecting with you soon. Note: Only selected candidates will be contacted for an interview. TOOLBX is an equal opportunity employer committed to diversity and inclusion in the workplace.