Tonal

Lead cross-functional teams to drive product cost reduction and manage supply chain for new product development. | 7+ years in supply chain or manufacturing for hardware devices with program leadership and a bachelor's degree. | Who We Are Tonal is the smartest home gym and personal trainer. It has completely revolutionized the way people work out at home, with its sleek design and advanced A.I. technology. We’ve united a diverse team of experts and decades of research to reinvent strength training, making it more efficient, more effective and more engaging. With this in mind, we want to bring that same innovative approach to the workplace. At Tonal, we continue our shift of emphasis by growing our instrumental team. We collectively weave our knowledge and creativity, as we redefine the future of fitness. We are passionate about building products that transform lives, and building teams that transform the status quo. Together, we can be our strongest. Overview Tonal’s Supply Chain Operations Program Manager is responsible for driving the execution of various initiatives related to product cost reduction and improved customer experience. This will include working with key partners located in the US, Mexico, Taiwan, and China. The role will also develop the supply chain for new products and drive new product development component sourcing and tooling acquisition. This role is a hybrid position located in San Francisco. What You Will Do Lead cross-functional teams in continuous improvement initiatives to reduce product cost and improve the customer experience Develop new product supply chain and support NPI procurement and tool development Own new product quoting processes and cost management across component, subassembly and CM level Drive a global tooling strategy in support of current and future business, prioritizing both capacity and cost Provide timely communications and updates throughout the department, raising key issues and options for resolution Drive product manufacturability, testability and supply chain design to meet cost, quality and response targets Establish supply readiness to ensure material availability to support production ramp Who You Are 7+ years of experience in supply chain or manufacturing for a hardware device company with a demonstrated track record of leadership in execution of large-scale programs managing cross-functional projects and programs with tight deadlines Bachelor’s degree in Engineering, Business, Management, or related field Experience in global supply chain/manufacturing positions with relevant knowledge of contract manufacturing and supplier commodity management Demonstrated experience in quickly adapting and learning new technologies and creating a solid understanding of operational challenges of complex systems Experience dealing with ambiguity, operating in a high-growth environment, and facilitating actions and resolving conflicts with limited oversight Strong analytical background used for making complex decisions Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones Ability to travel approximately 30% of the time At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you! Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, accessibility@tonal.com. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.

Lead end-to-end IT operations and security programs including HIPAA compliance and AI governance. | 10+ years IT and security leadership with hands-on HIPAA controls and SaaS portfolio management. | Overview Tonal is the world's most intelligent strength training system, combining hardware, software, AI, computer vision, and world-class content to help people build strength and live healthier. Tonal is now expanding into healthcare and clinical applications, connecting strength training technology with providers, employers, and payers to deliver measurable health outcomes — raising the bar for what our IT and security function needs to deliver. We're looking for a Director of IT & Security to own this function end-to-end. This role carries the highest privileges across our most sensitive systems and direct accountability for IT and security outcomes company-wide. You'll report to the VP of Business Technology and work closely with senior leadership. The ideal candidate has a start-up mentality — comfortable moving fast in a lean, resource-constrained environment, while never losing sight of the security and compliance discipline a healthcare-adjacent company requires. What You Will Do Own end-to-end IT operations, including device lifecycle, onboarding/offboarding, SaaS administration, identity and access management, help desk, and office infrastructure across all locations. Lead the technical controls side of Tonal's HIPAA compliance program, implementing the safeguards required by the HIPAA Security Rule and HITECH Act — encryption, SIEM, MDM/EDR, and role-based access. Own and execute Tonal's security program: penetration testing remediation, security policy, tabletop exercises, vendor security reviews, and incident response. Govern Tonal's AI tool ecosystem, including licensing, spend, API key governance, corporate AI policy, and DLP and prompt injection protections. Drive AI training and best practices across the organization. Administer Tonal's SaaS portfolio, owning contract renewals, license optimization, and vendor negotiations across critical platforms. Drive automation and identity governance maturity, including Okta Identity Governance, expanding SCIM-based provisioning, building & enforcing RBAC frameworks, and driving workflow automation and system integration. Lead and grow the IT & Security team, managing engineers and administrators, overseeing the virtual CISO engagement, owning the budget and aligning org structure to Tonal’s needs. Own IT documentation and process improvement, maintaining runbooks and closing gaps in onboarding, offboarding, and incident response, and driving overall automation. Manage global physical infrastructure — networking, Wi-Fi, AV, and physical access — across a distributed, multi-office footprint. Serve as a trusted operator on Tonal's most sensitive matters, from executive access provisioning to security incidents and legal holds. Report regularly to senior leadership and the C-suite, translating IT & Security roadmap priorities, progress, technical risk and incident management into clear, actionable narratives. Who You Are 10+ years in IT and security leadership, with full functional ownership and experience across identity and access management, endpoint security, SaaS administration, network infrastructure, and security program management. Hands-on HIPAA compliance implementation experience, beyond writing policies Track record of building a security program from the ground up: policy, penetration testing, and real incident response Broad expertise across identity and access management, endpoint security, SaaS administration, and network infrastructure Equally comfortable configuring technical systems and presenting security risk to executive leadership A start-up mindset: thrives in fast-moving, resource-constrained environments without cutting corners on security Proven ability to prioritize with a lean team and limited budget, with outcomes to show for it. Experience managing a large SaaS portfolio, including contract renewals, vendor negotiation, and license governance Strong people leadership skills, setting clear expectations and developing team members High standards of trust, integrity, and discretion, given access to the company's most sensitive systems Extra Credit HIPAA compliance roll-out and execution, owning the technical controls end-to-end. Experience with SOC 2 Type II, NIST CSF, or HITRUST in a hands-on implementation capacity Background in healthcare technology, digital health, or clinical-grade software environments At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you! Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, accessibility@tonal.com. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.

Lead field operations and last mile strategy managing repair, installation, and delivery networks with outsourced service providers. | 7-10 years managing national outsourced networks in repair, field operations, or last mile logistics with strong analytical and leadership skills. | Who We Are Tonal is the smartest home gym and personal trainer. It has completely revolutionized the way people work out at home, with its sleek design and advanced A.I. technology. We’ve united a diverse team of experts and decades of research to reinvent strength training, making it more efficient, more effective and more engaging. With this in mind, we want to bring that same innovative approach to the workplace. At Tonal, we continue our shift of emphasis by growing our instrumental team. We collectively weave our knowledge and creativity, as we redefine the future of fitness. We are passionate about building products that transform lives, and building teams that transform the status quo. Together, we can be our strongest. Overview We are seeking a Senior Manager, Field Operations & Last Mile to lead and oversee Tonal’s servicing, field operations, and last mile network. This leader will manage a high-performing internal team responsible for service provider performance, compliance, quality, training, and operational excellence across our outsourced repair and installation network. This role is ideal for someone who thrives in complexity, brings deep experience in servicing and large-format or bulky last mile operations, and can balance strategic thinking with hands-on execution. What You’ll Do Lead Tonal’s Field Operations & Last Mile Strategy Own operational performance across repair, field operations, and last mile (across U.S.) Develop and execute scalable strategies to improve delivery quality, service levels, cost efficiency, and member experience Build operational frameworks that support growth while maintaining a premium member experience Define and own the operational roadmap for field services and last mile, aligning with Tonal’s broader business strategy, growth targets, and seasonal demand patterns Design and build out post-sales service experience for B2B and Healthcare journeys Develop strategy and approach for proactive maintenance for B2B and Healthcare Manage Service Provider Network Performance Lead and develop an internal team responsible for service provider management, compliance, quality assurance, and training Oversee a complex multi-site outsourced network of repair and installation partners ensuring providers consistently meet Tonal’s quality bar regardless of geography, volume, or scale Establish and enforce clear performance standards, accountability mechanisms, and operational governance Drive consistency and operational rigor across providers and geographies Drive Continuous Improvement & Operational Excellence Identify root causes and implement systematic solutions to operational challenges Use data and analytics to improve KPIs including NPS, repair completion rates, install quality, cost-to-serve, productivity, and SLA adherence Lead cross-functional initiatives focused on process optimization, scalability, and improved unit economics Build reporting, operational cadences, and performance management systems that enable proactive decision-making Develop and own operational SOPs that can scale with the business and enable faster onboarding of new team members, partners, and geographies Balance Strategy with Cross-functional Translate high-level business goals into actionable operational plans Partner cross-functionally with Logistics, Customer Care, Supply Chain, Product, Engineering, and Finance teams to align on priorities, resolve operational friction, and deliver seamless member experiences across every channel Operate effectively in ambiguity while maintaining strong attention to detail and urgency Serve as a hands-on leader willing to dive deep into operational issues when needed Champion the Member Experience Ensure field operations consistently deliver a premium, seamless customer experience Serve as the internal advocate for the member throughout the post-purchase journey - ensuring every repair, installation, and field interaction lives up to Tonal’s premium brand promise and reinforces member trust Build a culture centered on accountability, quality, continuous improvement, and responsiveness Who You Are Strategic thinker with a strong operational bias for action Strong people leader Analytical and data-driven with exceptional problem-solving skills Systems-oriented leader who can simplify complexity and scale operations effectively Passionate about continuous improvement and operational excellence Strong critical thinker who can connect operational decisions to broader business outcomes Comfortable navigating ambiguity in a fast-paced, high-growth environment Collaborative leader with strong executive presence and communication skills What You’ll Bring 7-10 years of experience in repair/servicing, field operations, last mile logistics or related operational leadership roles Significant experience managing outsourced service provider networks across multiple sites on a national scale Deep understanding of complex servicing and last mile operations, ideally involving large hardware, big bulky delivery, complex installation, or in-home service models Proven success leading field teams, building new operational processes, and driving continuous improvement initiatives Strong understanding of operational metrics, financial performance, and unit economics Experience balancing strategic planning with day-to-day operational execution Demonstrated ability to lead and develop high-performing teams Expertise in compliance, safety, quality management, training, and field performance management preferred Experience in consumer electronics, fitness equipment, appliances, medical devices, furniture, or other large-format installation environments is a plus At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you! Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, accessibility@tonal.com. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.