Tjx

Tjx

2 open positions available

2 locations
1 employment type
Actively hiring
Full-time

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Tjx

Customer Experience Coordinator

TjxFranklin, MIFull-time
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Compensation$31K - 32K a year

Oversee store operations, lead and train associates, ensure excellent customer experience, and promote store loyalty programs. | Minimum 1 year retail experience with leadership skills, strong communication, organizational skills, and ability to multi-task. | TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. • Creates a positive internal and external customer experience • Promotes a culture of honesty and integrity; maintains confidentiality • Takes an active role in training and mentoring Associates on front end principles • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates • Addresses customer concerns and issues promptly, ensuring a positive customer experience • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates • Provides and accepts recognition and constructive feedback • Partners with Management on Associate training needs to increase effectiveness • Ensures adherence to all labor laws, policies, and procedures • Promotes credit and loyalty programs • Supports and participates in store shrink reduction goals and programs • Promotes safety awareness and maintains a safe environment • Other duties as assigned Who We're Looking For: You. • Available to work flexible schedule, including nights and weekends • Strong understanding of merchandising techniques • Capable of multi-tasking • Strong communication and organizational skills with attention to detail • Able to respond appropriately to changes in direction or unexpected situations • Team player, working effectively with peers and supervisors • Able to train others • 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 17740 West 13 Mile Road Location: USA TJ Maxx Store 0285 Beverly Hills MI This position has a starting pay range of $14.73 to $15.23 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Customer Service
Team Leadership
Communication
Verified Source
Posted 29 days ago
Tjx

Global Program Manager

TjxAnywhereFull-time
View Job
Compensation$93K - 119K a year

Manage and deliver large concurrent projects within Global Sourcing & Procurement by coordinating resources, timelines, risks, and communications across global teams. | 8+ years project management experience with strong leadership and communication skills; preferred project management certification; ability to manage multiple priorities and cross-functional teams. | TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Global Program Manager What you'll discover • Inclusive culture and career growth opportunities • Global Organization which collaborates across U.S., Canada, Europe, Australia and India • Challenging, collaborative, and team-based environment What you'll do The TJX Global Sourcing and Procurement (GS&P) organization is a trusted partner to our myriad of business functions. You will support the development and implementation of comprehensive project plans for large concurrent projects within Global Sourcing & Procurement (GS&P), including setting milestones, identifying required resources, establishing interdependencies & cross project timelines, to ensure projects objectives are delivered on-time. • Partners, collaborates and consults with GS&P leaders and management team and GS&P strategic planning team to develop plans to execute and achieve project/program requirements. • Develops and manages relationships with GS&P leaders, management team and project teams to ensure that the projects are supported with the appropriate resources to meet identified needs. • Partner with GS&P teams and leverages industry best practices to assist in the development, delivery and maintenance of project management standards/methods, tools, documentation and training to support the ongoing development of strategic project management capabilities within GS&P • Create and maintain detailed project documentation. • Collaborate with GS&P Teams to ensure the product backlog is well-defined and prioritized • Ensure team risks and dependencies are identified and managed. Accountable for identifying and manage risks, scope trade-offs, and timeline impacts • Provides project management leadership and guidance to to help build knowledge and skill capability to manage a range of projects more effectively and efficiently. • Accountable for identifying project roadblocks and issues and partnering with Leaders and Management Team members to develop solutions and mitigate risks, escalating to Leaders and Governance Committee when required to ensure project goals are met. • Partners with the strategic project leads and team members to influence and guides multiple, concurrent tasks and properly assesses priorities of assigned activities and ensures integration of all dependent projects. • Coordinate and track Strategic Initiative and Value Driver meetings and activity tracking. • Supports the timely and effective project communications by partnering with Leadership and Management team supporting regular progress meetings, as well as preparing and presenting regular progress updates. • Manages Business expectations for project engagement, time commitments, delivery timeline. • Works closely with other key functions as needed (ex. Finance, IT, etc) to ensure project remains on track. • Facilitates the gathering of project related information to create reports (KPI, Executive Summary) to monitor and report on the execution of project plans and its resources and capacity. • Manages project change control process with leaders and team members, ensuring any requested changes to scope are reviewed to assess impact on schedule, cost and resources. • Builds and manages a repository of all relevant project documents to be used as a reference point for current projects and as a learning resource for future projects. • Work closely with development teams to ensure timely and high-quality product delivery What you'll need • Excellent project management skills including structured project methodology (i.e. determining needs, researching existing programs, etc.); preparing and maintaining detailed development plans for projects; determining project specifications; understanding and applying principles of project control to launch and manage new initiatives and innovations. • Demonstrated experience in design and management of project documents. • Demonstrated capacity to manage multiple priorities and working in a fast-paced environment and deliver high quality product under tight timelines. • Excellent interpersonal skills with ability to influence business partners, to help prioritize activities and resources to meet the organization needs, build rapport and credibility to be a trusted advisor. • Demonstrated leadership skills with the ability to act as a collaborative partner with leadership and positively influence outcomes. • Strong business writing skills with ability to write clearly and concisely, ability to respond effectively to sensitive inquiries, ability to write standard operating procedures and other business documents. • Demonstrated management skills including organizational, interviewing, negotiating, listening, conflict management and information gathering skills. • Ability to leverage prior experience and adapt quickly to the changing work environment to make effective decisions, revise business strategies to support the vision of the organization. • People management skills including coaching, providing feedback to team members. • Ability to work effectively with cross-functional teams. • Identify and document business requirements and objectives Minimum Qualifications • 8+ years' experience in project management, with a focus on larger cross-functional projects • Preferred but not required: Certification in Project Management such as PMP, PgMP, PRINCE2, or an equivalent accreditation. Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 300 Value Way Location: USA Home Office Marlborough MA 300 Value Way This position has a starting salary range of $92,900.00 to $118,500.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.

Project Management
Cross-functional Collaboration
Risk Management
Stakeholder Engagement
Business Writing
Leadership
Coaching
Change Management
Verified Source
Posted 6 months ago

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