Tixr

Provide technical support and troubleshoot complex enterprise issues across multiple platforms and environments. | Extensive experience in technical support and problem solving across storage, networking, and multi-platform environments with strong communication and collaboration skills. | About Tixr Tixr's on a mission to transform the ticket buying experience with a modern approach to a legacy business. Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly-complex ticketing and e-commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets. The Role We’re hiring a Client Services Operations Manager to partner with our VP of Client Services in transforming how Tixr delivers for clients. This role is equal parts builder, operator, and problem-solver. You’ll design the systems, processes, and data flows that allow our CS team to focus on what they do best — building trusted relationships with the world’s most ambitious event creators. You will: • Stand up CS tooling, AI & automation, and workflows (HubSpot, Intercom, Notion, etc.). • Own tiering & SLA frameworks (design, recertification, reporting). • Build capacity & coverage models to inform hiring and resource allocation. • Develop scalable systems and templates for post-event reporting, case studies, and go-to-market enablement. • Drive data quality and documentation discipline across CS systems. • Act as the connective tissue between CS, Product, Sales, and Finance. This is a high-leverage role — you’ll be the operator behind one of the largest teams in the company, with direct impact on revenue, client retention, and scalability. Who You Are • 2–5+ years in Business Ops, Revenue Ops, CS Ops, Sales Ops, or related operational roles, ideally within SaaS or technology-enabled services organizations. • Deep passion for client experience and service excellence — you believe in top-tier service and know what world-class delivery feels like. You may even bring an operational background from a high-level services environment (hospitality, entertainment, luxury, etc.). • Strong systems thinker with hands-on ownership in HubSpot (or similar CRM), customer engagement tools (e.g. Intercom), and workflow automation platforms. • Proven ability to translate ambiguous problems into structured processes, playbooks, and measurable outcomes. • Data-fluent: Advanced Google Sheets/Excel, with exposure to BI platforms (exposure to Amazon Quicksight would be strongly preferred). You can design dashboards and reports that drive decision-making. • Comfortable working with executives and cross-functional leaders; can craft executive-ready presentations and narratives that influence strategy. • Builder’s mindset: you can balance tactical quick wins with long-term scalable design. Preferred Qualifications • Technical background with the ability to engage deeply with tools, integrations, and automation. • Experience applying design thinking and systems thinking to improve processes and client experiences. • Background in operational excellence within high-growth or service-driven organizations. • Strong project management skills (PMP, Agile, or similar a plus) with the ability to drive cross-functional initiatives to completion. • Familiarity with customer health scoring models, churn analysis, and renewal/expansion forecasting - with a track record of improving KPIs (e.g. retention, NPS, product/feature adoption) • Experience with AI-enabled CS tooling (e.g., chatbots, AI-driven workflow automation) and how it integrates into CS Ops strategy. The Perks • Paid Health Benefits ($0 Premiums) • Dental, Vision, Life plans • Open Vacation • 401k (50% match up to 3%) • Paid Equipment • Education Stipend • Paid Holidays & Birthdays Off • Parental Leave • Team Offsites / Events • Ticket hookups! Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK. We exclusively power 500 of the most respected live entertainment brands in 40 countries including Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ G League Affiliate Rip City Remix, among many others.

Collaborate on complex software solutions, focusing on Java development, system design, and API integrations. | Requires 8+ years of Java experience, knowledge of modern databases, web API experience, and strong communication skills. | The Opportunity As a Senior Software Engineer you will collaborate with developers, designers, product owners, and other team members to deliver the highest caliber products. You will work on complex problems that need well thought-out and test-driven solutions. You will be a part of a team that loves what they do and thrives to push what technology allows. Work-Life This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street Promenade. Most teams run West Coast Hours with lots of autonomy. At this time we are only able to hire US Citizens or active US Green Card holders Responsibilities 8+ years of modern Java development Strong proficiency with software architecture, modular and object-oriented design Experience with a variety of modern databases (Relational, NoSQL, etc.) Experience with web-based API Integrations (RESTful, etc.) Experience with the Spring Framework a strong plus Experience with AWS a strong plus Experience with realtime distributed computational systems a plus Strong communicator and documentation writer Strong leadership, prioritization and organizational skills The Perks Salary Range $140,000 - $190,000 + bonus + equity 100% Remote Health benefits starting at $0 premium + choice of dental and vision plans Unlimited PTO, holidays, a paid day off on your birthday 401k with Company match Fun and relaxed work environment Access to awesome events! Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK. We exclusively power 500 of the most respected live entertainment brands in 40 countries including LIV Golf, Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.

Lead technical implementations, serve as a trusted advisor to clients, and collaborate with product teams to improve workflows and solutions. | 3-5+ years in technical support, SaaS, or client management, with strong technical aptitude, organizational skills, and ability to communicate effectively across technical and business audiences. | The Opportunity As a Technical Solutions Manager (TSM), you act as a trusted technical advisor to both clients and internal teams. You sit at the intersection of product capability, client operations, and real-world execution, ensuring solutions are not only technically sound but scalable and aligned with client business outcomes. This role is ideal for someone who is deeply curious, asks thoughtful questions to understand complex systems fully, and is comfortable pushing back—professionally and persuasively—when advocating for the right technical or product path. You will lead complex implementations, support live events, and serve as a critical feedback loop into Product by translating client needs into clear, actionable insights. Client Advisory & Technical Ownership Serve as the primary technical advisor for a portfolio of clients, deeply understanding their business models, workflows, and goals. Lead technical implementations, ensuring clients are set up for long-term success—not just launch. Proactively audit event builds, configurations, and workflows, identifying risks, inefficiencies, and opportunities for improvement. Ask probing questions to uncover root causes, not just symptoms, and recommend multiple solution paths with clear tradeoffs. Product Partnership & Advocacy Act as a strong voice of the client in collaboration with Product, Engineering, and Client Experience. Translate real-world client use cases into clear product feedback, supported by data, context, and business impact. Professionally challenge assumptions and advocate for product improvements that enable scale, automation, and data integrity. Participate in GTM initiatives by testing new features, validating workflows, and shaping internal and external enablement materials. Process, Documentation & Scale Document common client questions, edge cases, and solutions to improve internal knowledge and reduce repeat escalations. Identify opportunities to streamline workflows, automate repetitive steps, and improve team efficiency. Maintain strong personal organization across multiple clients, initiatives, and deadlines—without losing attention to detail. What We’re Looking For 3–5+ years of experience in technical account management, SaaS implementations, live event operations, or technical client support. Strong technical aptitude with the ability to quickly understand complex systems and integrations. Ability to ask the right questions, synthesize information, and make clear, defensible recommendations. Comfort pushing back professionally—using data, logic, and client impact to influence decisions. Highly organized, efficient, and able to manage competing priorities. Comfortable learning new tools and workflows as the platform evolves. Strong communicator who can fluidly switch between technical and business audiences. Willingness to travel occasionally for onsite event support. This Role May Be a Good Fit for You If You… Are comfortable adapting as systems and processes evolve rather than relying solely on prescriptive playbooks. Ask clarifying questions and revisit assumptions to ensure you fully understand a problem before moving forward. Enjoy understanding the underlying goals behind requests and proposing thoughtful alternative approaches. Are comfortable engaging in respectful debate and advocating for a point of view using data and clear rationale. Are motivated by proactive problem-solving and continuous improvement, not just reactive support. Stay organized and effective while balancing multiple clients, priorities, and shifting timelines. Value collaboration and believe client-facing technical teams should have a voice in product decisions. Enjoy learning, iterating, and experimenting with new tools, workflows, and processes. Work-Life This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street Promenade. Most teams run West Coast Hours with lots of autonomy. At this time we are only able to hire US Citizens or active US Green Card holders The Perks Salary Range $75,000 - $85,000 DOE + Equity 100% Remote with Hybrid Optional Paid Health Benefits ($0 Premiums) Dental, Vision, Life plans Open Vacation 401k (50% match up to 3%) Paid Equipment Paid Holidays & Birthdays Off Parental Leave Team Offsites / Events Ticket hookups! Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK. We exclusively power 500 of the most respected live entertainment brands in 40 countries including Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.