Titan Technologies

Develop and implement responsive web applications and UI/UX solutions collaborating with cross-functional teams. | Requires TS/SCI clearance, 9+ years UI/UX and frontend experience, proficiency in Vue.js, and a strong design portfolio. | Titan Technologies LLC is seeking a talented Senior UI/UX Frontend Software Developer with experience supporting the Federal Government—preferably within DoD or the Intelligence Community. The ideal candidate will have a strong background in front-end development and user experience design, with the ability to translate user needs into effective and efficient software solutions. This role involves developing and enhancing responsive web applications, collaborating with cross-functional teams, and applying design principles to optimize usability and operational performance. This position is Hybrid and requires a TS/SCI/Poly with occasional work at DC/VA/MD secured facilities to work with classified data. Most work will be performed remotely using unclassified network access. Duties and Responsibilities: * Develop and implement responsive web pages and applications for both legacy and modernized systems. * Collaborate with product management, designers, and engineering teams to define and implement innovative UI/UX solutions. * Execute all visual design stages, from concept to final hand-off with engineering. * Conceptualize original ideas that simplify complex workflows and enhance user experience. * Create wireframes, storyboards, user flows, process flows, and site maps to effectively communicate design concepts. * Present designs and milestone deliverables to stakeholders for feedback and approval. * Conduct user research and integrate feedback into iterative design improvements. * Establish and promote design guidelines, best practices, and UI/UX standards. * Analyze user needs and develop or customize software solutions to optimize operational efficiency. * Collaborate on database design within an application area as needed, working independently or as part of a development team. * Help support the development and use of Restful APIs. You MUST have: * Active or recent DoD TS/SCI clearance with Poly * 9+ years of professional UI/UX and frontend development experience * Hands-on frontend development experience with modern JavaScript frameworks, Vue.js preferred * Strong UI/UX design-to-development experience with a portfolio * Experience working in an Agile/Scrum environment * Ability to work hybrid and visit classified facilities occasionally as needed. * 90% of work is remote, from home. Monthly occasional visits to DC/VA/MD area SCIFs for classified work or meetings. It’s GREAT if you also have: * Prior experience supporting DoD or Intelligence Community (IC) programs * Experience aligning user behavior, mission needs, and business goals with technical solutions * Proficiency with HTML, CSS, and responsive design techniques * Experience creating, modifying, and enhancing graphical user interfaces (GUI) * Familiarity with SQL databases and basic database design principles * Ability to implement user stories independently with minimal supervision * Experience with additional frontend technologies such as TypeScript, jQuery, or Python Education: * Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience). : Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team! Titan is proud to be a Service-Disabled Veteran Owned Business.

Provide first-level technical support and incident management for CBP employees and contractors in a 24x7 help desk environment. | Minimum 1 year IT help desk experience, knowledge of Windows, Microsoft Office, Active Directory, and strong customer service skills. | Zen Strategics, a Titan Technologies company, is seeking Help Desk Specialist I to support the Customs and Border Protection (CBP) Technology Service Desk. This role provides first-level technical support for employees, contractors and external customers by responding to service requests, troubleshooting hardware, software, network, and access issues, documenting incidents in ServiceNow, and escalating complex problems to appropriate support teams. This role is a focused on delivering customer support in a 24x7x365 help desk environment while maintaining compliance with security and operational requirements. Duties And Responsibilities • Serve as the Tier 1 customer support Point of Contact for all CBP employees and contractors, operating in a 24x7x365 environment. • Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email. • Accurately log and document all incidents and service requests in ServiceNow, including troubleshooting steps and resolution details required for next‑level support. • Perform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to: • CBP web‑based and client‑based applications • Email and messaging systems • Mobile devices • Hardware (printers, desktops, laptops, peripherals) • Network connectivity • Workstation login and PIV card issues • Remote access, VPN, and DHS Workplace connectivity • Perform password resets, account unlocks, and initial request intake in compliance with security policies. • Provide first‑call resolution using established troubleshooting techniques and approved knowledge articles. • Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. • Monitor ticket status and proactively communicate updates and resolution progress to customers. • Identify and escalate potential major incidents affecting multiple users. • Participate in major incident bridge calls and communicate customer impact as required. • Handle sensitive or VIP customer contacts with timely, accurate escalation and follow‑ • Verify ACE Portal accessibility following scheduled maintenance or outage events. You MUST Have • Minimum 1 year of experience providing IT help desk, service desk, or technical customer support. • Working knowledge of Windows operating systems, Microsoft Office, Active Directory, and basic networking concepts. • Strong customer service skills with clear and professional verbal and written communication. • Ability to work rotating shifts, including nights, weekends, and holidays. • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). It’s GREAT If You Also Have • CompTIA A+ or similar entry‑level IT certification. • HDI Customer Service Representative (CSR) or Support Center Analyst (SCA) • Experience using the ServiceNow ITSM • Experience troubleshooting VPN solutions such as GlobalProtect or Zscaler. • Prior federal government or CBP help desk • Experience with Amazon Connect or similar Automatic Call Distribution (ACD) systems. Education • High school diploma or equivalent required. Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team! Titan is proud to be a Service-Disabled Veteran Owned Business.