TITAN

Guide partners and customers through Salesforce platform implementations, collaborate on projects, and optimize business processes. | 3+ years of SaaS/CRM/ERP implementation experience, 2+ years in backend development (Salesforce APEX preferred), proficiency in Salesforce and data modeling, degree in Computer Science or Information Systems, and excellent interpersonal skills. | TITAN is designed for native Salesforce integration. Our products offer code-free, effortless Salesforce experiences and are the best digital engagement platform for any Salesforce project on the planet. As a Senior Solution Engineer at TITAN, you will be a trusted advisor to our partners and customers in helping them effectively implement solutions using the Titan platform. You will be with them every step of the way from the idea phase right until project completion. You will get a golden opportunity to work with big-name clients and on projects from every industry. You will also have the chance to make a real difference, ensuring users get the most out of Titan to improve their internal and external business processes. Responsibilities: • Guide partners and customers through seamless implementations on the Titan platform. • Collaborate from concept to completion on diverse projects. • Make an impact by optimizing business processes for our users. Your Impact: • Drive excellence with your analytical skills and customer service. • Solve problems with a proactive, best-practices approach. • Educate customers on features and industry-specific use cases. • Create success stories and case studies. Requirements: • 3+ years of hands-on experience with implementing SaaS, CRM or ERP systems - must have. • 2+ years in backend development (Salesforce APEX preferred) - an advantage. • Proficient in Salesforce and data modelling techniques. • A degree in Computer Science or Information Systems. • Outstanding interpersonal skills and English fluency. • Able to work within the Pacific time zone. Why Join TITAN?: • We’re the leading digital engagement platform for Salesforce. • Rapidly growing, we seek ambitious, skilled professionals. • Embrace a journey with a company that values diversity and innovation.

Manage client onboarding, expansions, and renewals while building strong customer relationships and identifying growth opportunities. | 2-4 years SaaS Customer Success or Technical Account Management experience, Salesforce or CRM onboarding experience, strong communication and problem-solving skills, and ability to work remotely. | Description TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams. Responsibilities Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption. Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value. Build strong relationships with key stakeholders to drive engagement and long-term success. Identify upsell and expansion opportunities by aligning product capabilities with customer needs. Analyze customer usage data to proactively address risks and drive retention strategies. Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention. Requirements 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must). Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions. Experience in identifying upsell/cross-sell opportunities and working closely with Sales. Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must. A can-do approach with strong problem-solving skills and the ability to work under pressure. Fluent in English; additional languages are a plus. Ability to work remotely across EST/PST time zones. Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience. Why Join TITAN? Work with a dynamic and innovative team in a fast-growing SaaS startup Collaborate with industry-leading clients and gain exposure to cutting-edge technologies Enjoy the flexibility of remote work and a healthy work-life balance Competitive compensation package and opportunities for professional growth and development Diversity Policy At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.