Tines

The Senior Customer Success Manager will drive strategic success planning and engagement across assigned enterprise accounts, fostering champions and supporting customers throughout their journey. This includes onboarding, ongoing adoption, expansion, and renewal, while aligning with customer goals and internal resources. | Candidates should have 8 or more years of experience in a technical account management or customer success role within a technology company. Experience with SaaS solutions for technical teams and the ability to uncover problems and translate technical requirements are essential. | Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. This is a remote position that must be based in EST or CST. The Senior Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they achieve and deliver to their business. Your role will be to drive strategic success planning and engagement across an assigned set of Tines’ enterprise accounts. You will foster champions in these accounts and will support and empower your customers across the customer journey - from onboarding to ongoing adoption, through expansion and renewal. Success in this role will entail developing an understanding the customer’s current state (teams, processes, tools, current usage of Tines), their strategic initiatives, and aligning with executive and key stakeholder goals & priorities. You will be able to effectively orchestrate across both customer and internal teams to bring to bear internal resources (Customer Success Engineers, Sales, Product, CS Leadership, etc) to tailor messaging and recommendations to the customer’s specific needs and to identify future-state opportunities for automation, additional feature usage, or recommend maturity of process within the customer’s organization. You will develop Success Plans to help customers drive an automation plan and roadmap, and you will partner closely with Sales teams to deliver customer Executive Business Reviews and QBR’s. Alongside expansion within existing teams, you will play a crucial part in our strategy to expand outside of security teams into other functions where automation potential exists, such as: IT, HR, Product/Engineering & Operations ) - helping to identify these opportunities and gain trust and stakeholder mindshare to extend the footprint and deepen the partnership with Tines. You will become a trusted advisor and subject matter expert on the Tines product, helping to build customer advocacy. At the same time, you will provide feedback to our Product and Engineering teams, helping us shape the future of the product. This role partners closely with Sales, Professional Services, Product teams, Customer Success Engineers, and other internal teams in pursuit of driving deeper partnerships and successful customer outcomes in these accounts. What you will be doing: Effectively aligning with customer stakeholders in Tines’ higher-spend and more strategic/enterprise set of accounts accounts to ensure stakeholder alignment and value is being delivered along the customer journey - from onboarding through renewal In conjunction with a Customer Success Engineer (technical resource), orchestrating a first-class onboarding experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform Reviewing account dashboards, metrics, log-ins, and use cases to determine the health of the customer Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution, and to provide recommendations to streamline existing process through automation Coordinating onboarding and business reviews to evaluate and review performance, align with customer priorities, drive a automation plan/roadmap, and locate new opportunities to promote usage & expansion within existing and new teams Partnering with internal teams to build success plans and account plans, align customer needs with use cases to increase platform usage/adoption/features, and present outcomes to executive stakeholders: VP / C-Suite level alignment Proactively identifying risks to the customer achieving their stated goals, and working with the CSE / PM teams and CS leadership to develop and drive a comprehensive risk mitigation plan Developing and driving a renewal plan and delivering a strategic message to customer users/analysts, management, and the C-Suite on the value of Tines and strategic recommendations for the account Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform What you bring with you: 8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company. Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other) Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners. Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership. Target Annual Earnings (salary + commission): $150-170K Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-SW1 #LI-Remote At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you. Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Lead pre-sales technical engagements, deliver demos, manage technical decision processes, mentor team members, and collaborate cross-functionally to drive sales and product strategy. | 8+ years in pre-sales or sales engineering at SaaS companies, strong technical background with APIs, security/IT experience, excellent communication and project management skills, and ability to travel up to 30%. | Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. Seeking candidates in the LA and San Diego region Job Summary We are looking for a Sr. Solutions Engineer to join our pre-sales team at Tines and win new customers. You will partner closely with our Account Executives & sales leadership to evangelize Tines' SaaS solutions and educate customers on the business value that they gain with no-code automation. You will use your product and technical knowledge to demonstrate how Tines can work with existing technology stacks to perform simple or complex automation without the need for coding or lengthy integration work. The ideal candidate will be someone who understands customer business pains and can show how Tines can be deployed quickly to add value and solve problems. What you will be doing: • Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security & IT operations challenges that our customers face • Create and deliver compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions • Build and demo Tines Stories with customers to show value and win sales • Manage the technical decision process with customers, setting and managing expectations in proof of concepts and/or evaluations • Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges • Support enablement of Tines’ priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements • Be a key source of market feedback into the product organization • Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more • Support the greater Solutions Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams Senior-Level Responsibilities: • Strategic Leadership: • Drive the strategic direction for sales engineering within the SoCal region, aligning with overall business goals and objectives • Act as a senior voice of the SE team in setting the direction for sales engineering in the NAMER region helping us evolve to meet overall business goals and objectives • Mentorship: • Mentor and provide guidance to other sales engineers, fostering professional growth and skill development within the team • Thought Leadership: • Represent Tines at industry events, conferences, and webinars, showcasing the value of our solutions and establishing Tines as a thought leader in automation • Complex Problem Solving: • Lead the design and implementation of complex automation solutions for high-profile customers, ensuring successful deployment and integration • Cross-Functional Collaboration: • Work closely with product management, marketing, and engineering teams to influence product roadmap and strategy based on market and customer insights • Customer Advocacy: • Act as a senior advocate for key customers, ensuring their needs are met and their feedback is incorporated into product development • Innovation: • Identify and drive initiatives that enhance the overall effectiveness and efficiency of the sales engineering function, including process improvements and new tool adoption What you bring with you: • 8+ years of experience in a pre-sales / sales engineering or technology delivery position at a SaaS company • Strong technical background and experience working with APIs, and a curiosity to learn new cloud technologies • Security and/or IT industry experience • Strong skills and experience with uncovering customer needs • Experience with delivering compelling demos to customers and winning technical evaluations • Experience communicating with business and technical audiences • A love for learning, open to giving and receiving feedback and passionate about making clients successful • Project management skills and ability to deliver customer solutions • Analytical skills and the ability to craft actionable insights from complex data • A startup mentality with the ability to adapt in a fast-paced environment • Ability to travel up to 30% of the time Target Annual Compensation: $155,000 - $165,000 base, OTE $210,000 - $240,000 For U.S. roles: Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-SW1 At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you. Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Partner with sales to evangelize and demonstrate Tines' no-code automation platform, manage technical evaluations, and support customer success and product feedback. | 3+ years in pre-sales or sales engineering with strong technical background including APIs, excellent communication skills, customer needs analysis, demo delivery, and project management. | Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. Job Summary We are looking for a Solutions Engineer to join our pre-sales team at Tines and win new customers. You will partner closely with Enterprise Account Executives to evangelize Tines' SaaS solutions and educate customers on the business value that they gain with no-code automation. You will use your product and technical knowledge to demonstrate how Tines can work with existing technology stacks to perform simple or complex automation without the need for coding or lengthy integration work. The ideal candidate will be someone who understands customer business pains and can show how Tines can be deployed quickly to add value and solve problems. What you will be doing: • Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security operations challenges that our customers face • Create and deliver compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions • Build and demo Tines Stories with customers to show value and win sales • Manage the technical decision process with customers, setting and managing expectations in proof of concepts and/or evaluations • Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges • Support enablement of Tines’ priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements • Be a key source of market feedback into the product organization • Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more • Support the greater Sales Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams What you bring with you: • 3+ years of experience in a pre-sales / sales engineering or technology delivery position • Strong technical background and experience working with APIs, and a curiosity to learn new cloud technologies • Strong skills and experience with uncovering customer needs • Experience of delivering compelling demos to customers and winning technical evaluations • Experience communicating with business and technical audiences • A love for learning, open to giving and receiving feedback and passionate about making clients successful • Project management skills and ability to deliver customer solutions • Analytical skills and the ability to craft actionable insights from complex data Target Annual Compensation: $110,000 - $130,000 base, $160,000 - $185,000 OTE For U.S. roles: Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-SW1 At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you. Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Lead and grow a global team of Professional Services Engineers to deliver consulting, advisory, and implementation services aligned with customer adoption and company growth. | 10+ years post-sales customer-facing experience, 5+ years leadership of technical teams, proficiency with REST APIs and SaaS integration, experience managing distributed teams and delivering scalable professional services. | Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. This is a remote role that must be based in EST. At Tines, our Customer Success organization is recognized by customers for the quality of our work, responsiveness to their needs, and our commitment to giving them a voice in the platform’s evolution. Within this organization, the Professional Services Engineering (PSE) team serves as the technical authority on the Tines platform. We specialize in building, integrating, and optimizing workflow automation solutions across enterprises. By partnering closely with Customer Success Engineering, Customer Success Management, and Project Management, we ensure every implementation aligns with project goals and delivers measurable outcomes. As a Sr. Manager, you will lead and grow a world-class team of Professional Services Engineers. Your focus will be on enabling successful delivery, driving customer adoption, and ensuring the team’s impact across customer organizations remains strong. You will collaborate with leaders across Customer Success, Technical Support, and Project Management to deliver consulting, advisory, and implementation services of the highest standard. This role reports to the Customer Success Engineering Leader, based in Dublin, Ireland. What will you be doing? • Lead and grow a global team of Professional Services Engineers, providing coaching, support, and direction to achieve customer, team, and company outcomes. • Foster a high-performance culture of inclusion, collaboration, and technical excellence. • Drive continuous team development through technical learning, certifications, and knowledge sharing. • Partner with Customer Success leadership to shape and execute strategy, ensuring Professional Services aligns to customer adoption and company growth. • Work cross-functionally to define and implement metrics, KPIs, and scalable processes that improve delivery quality, utilization, and forecasting. • Recruit, onboard, and retain world-class talent, ensuring the team scales effectively with company demand. • Build and refine repeatable service offerings, processes, and engagement models to deliver consistent, high-value customer outcomes. What will you bring with you? • 10+ years of experience in a post-sales customer facing role at a technology company • 5+ years of of leadership experience, with a track record of coaching and developing high-performing technical teams. • Experience leading distributed/global teams across multiple regions and time zones. • Strong collaboration skills and the ability to influence effectively at all levels, including executive stakeholders. • Proficiency with REST APIs and broader SaaS integration concepts, with the ability to guide others through technical troubleshooting. • Proven expertise in scoping, planning, and executing professional services engagements, balancing delivery excellence with commercial awareness. • Experience delivering customer enablement and adoption through diverse channels (e.g., workshops, webinars, one-to-one sessions). • A history of driving successful outcomes in complex, technical environments while building scalable, repeatable service models. Target Annual Compensation: $240-250K OTE Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-SW1 At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you. Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Manage and develop the global deal desk team, own CPQ tool operations, coordinate complex deal structuring, and optimize deal desk processes. | Minimum 6 years in deal desk or sales operations with 2 years leadership, strong CPQ and CRM experience, SaaS pricing knowledge, and excellent communication skills. | Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. • This is a remote position that must be based in the United States in the Eastern or Central time zones. We’re hiring a Manager, Deal Desk reporting into our Commercial Operations organization. This role will own deal desk globally and will be responsible for helping us scale our deal processes in-line with our rapid growth. They will be managing one person who is in role today, based in Dublin. They will also be expected to be very hands on in the role and be the primary POC for our sales and GTM teams in North America. Our ideal candidate is someone who is highly-detail oriented and excels at optimizing process. They bring strong deal desk and operational leadership experience. CPQ systems and spreadsheets don’t scare them. Nor does the EOQ activity that is part of every deal desk role. This candidate should also be a good communicator, both verbally and written, as you’ll be working with a wide array of teams and levels of seniority from our CRO to our newest AEs. Finally, this is a start-up, so ideally the person is excited by the prospect of coming in and being part of building something with others who are equally energised by that same opportunity. Key Responsibilities: • Serve as the central point of coordination between sales, finance, legal, and product teams for complex deal structuring, with a particular focus on North America market support. • Design, implement, and continuously improve deal desk processes and workflows • Manage and develop a high-performing deal desk team (currently one team member) • Be the product owner of our CPQ tool, DealHub, including day to day operations, administration, and implementation of new models. • Develop and maintain pricing strategies that balance competitive positioning and company profitability • Ensure compliance with internal pricing policies and external regulatory requirements • Help train and enable our GTM organisation through trainings and first-class documentation • Mentor and develop team members, providing ongoing coaching and professional development Qualifications: • Min. 6 years of experience in deal desk, sales operations, or related revenue strategy or finance roles • Min. 2 years of people leadership experience • Proven track record of managing and developing sales support teams • Deep understanding of SaaS pricing models and contract structures • Able to prioritise and project manage incoming tasks while keeping cool under pressure • Exceptional communication skills, able to interact effectively with executives and cross-functional teams • Prior experience with administering a CPQ tool (we use DealHub) • Strong experience in CRM systems (Salesforce preferred) • Strong MS Excel/Google Sheets skills are required for this role Target Annual Compensation: $130,000 - $150,000 salary + 10% bonus + equity #LI-SW1 At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you. Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Assist in the FedRAMP certification program and maintain SOC 2 compliance. Conduct risk assessments and manage vendor risk while collaborating with cross-functional teams. | Candidates should have over 8 years of experience in IT compliance, security, or risk management, with a strong understanding of FedRAMP and SOC 2 frameworks. Preferred qualifications include industry certifications and experience in SaaS or technology companies. | Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. About the Role Tines is seeking an experienced Senior Governance, Risk, and Compliance (GRC) Analyst to strengthen our compliance strategy and execution during a pivotal growth phase. Reporting directly to the Head of IT Operations & Information Security, you will play a critical role in our FedRAMP program while maintaining our existing SOC 2 compliance. Location: Based remotely in the United States. Key Responsibilities FedRAMP Certification Efforts - Assist our FedRAMP certification program, including gap analysis, remediation planning, documentation development, and coordination with 3PAO assessors Maintain SOC 2 Compliance - Support continuous compliance with SOC 2 requirements, including evidence collection, control testing, and audit coordination Vendor Risk Management - Establish and manage a comprehensive vendor risk assessment program, evaluating security controls and compliance posture before acquisition Risk Assessment and Management - Conduct thorough risk analyses for systems, processes, and third-party applications, implementing appropriate controls to mitigate identified risks Compliance Automation - Leverage Tines automation capabilities to streamline compliance processes, evidence collection, and reporting Customer Security Assurance - Respond to customer security inquiries, questionnaires, and audit requests, maintaining our Trust Center with up-to-date documentation Policy Development and Maintenance - Review, update, and develop security policies and procedures aligned with regulatory requirements and industry best practices Cross-functional Collaboration - Partner with engineering, product, legal, and leadership teams to embed compliance requirements into organizational processes Contract Review and Management - Collaborate closely with the legal team to review contracts for security and compliance requirements, ensure appropriate security provisions are included, identify potential compliance risks, and recommend mitigating controls. Help develop standardized security language for various contract types. Regulatory Monitoring - Stay current with evolving compliance standards and regulatory requirements relevant to our business and customers Qualifications Required 8+ years of experience in IT compliance, security, or risk management Demonstrated experience with FedRAMP certification processes and requirements Hands-on experience implementing or maintaining ISO 27001 compliance Strong knowledge of SOC 2 compliance frameworks and audit processes Experience conducting vendor security assessments and risk analyses Excellent understanding of information security principles, controls, and best practices Strong project management skills with ability to manage multiple compliance initiatives simultaneously Exceptional communication skills for translating technical requirements to non-technical stakeholders Preferred Industry certifications such as CISSP, CISA, or CISM Experience with compliance automation tools and techniques Knowledge of cloud security principles and controls (AWS, Azure, GCP) Experience reviewing contracts for security and compliance requirements Experience in SaaS or technology companies Familiarity with privacy regulations (GDPR, CCPA) Experience working in remote-first environments Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-SW1 At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you. Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

The Senior Solutions Engineer will partner closely with Account Executives to evangelize Tines' SaaS solutions and educate customers on the business value of no-code automation. They will manage the technical decision process with customers and support the enablement of Tines’ priority channel and technical alliance partners. | Candidates should have 8+ years of experience in a pre-sales or sales engineering role at a SaaS company, with a strong technical background and experience working with APIs. They should possess strong skills in uncovering customer needs and delivering compelling demos. | Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. This is a remote position that must be based in the Ohio Valley region, ideally in the Cleveland, OH metro area, as it will require regular in person meetings in this region. Job Summary: Tines is looking for a Senior Solutions Engineer to join our pre-sales team, who are crucial to our growth and winning customers. You will partner closely with our Account Executives & sales leadership to evangelize Tines' SaaS solutions and educate customers on the business value that they gain with no-code automation. You will use your product and technical knowledge to demonstrate how Tines can work with existing technology stacks to perform simple or complex automation without the need for coding or lengthy integration work. You will understand customers’ business pains and outcomes they want to achieve and show how Tines can help them realize those outcomes. What you will be doing: Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security & IT operations challenges that our customers face Create and deliver compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions Build and demo Tines Stories with customers to show value and win sales Manage the technical decision process with customers, setting and managing expectations in proof of concepts and/or evaluations Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges Support enablement of Tines’ priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements Be a key source of market feedback into the product organization Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more Support the greater Solutions Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams Senior-Level Responsibilities: Strategic Leadership: Drive the strategic direction for sales engineering within the Canadian region, aligning with overall business goals and objectives Act as a senior voice of the SE team in setting the direction for sales engineering in the NAMER region helping us evolve to meet overall business goals and objectives Mentorship: Mentor and provide guidance to other sales engineers, fostering professional growth and skill development within the team Thought Leadership: Represent Tines at industry events, conferences, and webinars, showcasing the value of our solutions and establishing Tines as a thought leader in automation Complex Problem Solving: Lead the design and implementation of complex automation solutions for high-profile customers, ensuring successful deployment and integration Cross-Functional Collaboration: Work closely with product management, marketing, and engineering teams to influence product roadmap and strategy based on market and customer insights Customer Advocacy: Act as a senior advocate for key customers, ensuring their needs are met and their feedback is incorporated into product development Innovation: Identify and drive initiatives that enhance the overall effectiveness and efficiency of the sales engineering function, including process improvements and new tool adoption What you bring with you: 8+ years of experience in a pre-sales / sales engineering or technology delivery position at a SaaS company Strong technical background and experience working with APIs, and a curiosity to learn new cloud technologies Security and/or IT industry experience Strong skills and experience with uncovering customer needs Experience with delivering compelling demos to customers and winning technical evaluations Experience communicating with business and technical audiences A love for learning, open to giving and receiving feedback and passionate about making clients successful Project management skills and ability to deliver customer solutions Analytical skills and the ability to craft actionable insights from complex data A startup mentality with the ability to adapt in a fast-paced environment Ability to travel up to 30% of the time Target Annual Compensation (salary + commission): $225-250k OTE + equity Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-SW1 At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you. Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.