TickPick

Own and optimize the CRM platform, run experiments, and improve the checkout experience to drive conversion and retention. | 2-4 years in product or growth engineering roles, comfortable with coding, experimentation, and AI tools, with experience in CRM platforms preferred. | Who We Are: No Hidden Fees. More Savings. Among the fastest-growing technology companies, TickPick is reshaping the ticket marketplace industry, putting money back in the wallets of live event-goers. TickPick's BestPrice Guarantee backs our promise to deliver lower prices than our competitors. TickPick is a leading North American ticket marketplace that has offered all-in pricing on tickets since its inception in 2011, saving customers over $335M in service fees alone. For the last five years running, TickPick has been named as one of Deloitte's Technology Fast 500 companies and has also landed on both Crain's Fast 50 and the Inc. 5000 lists that recognize the fastest-growing private companies in both New York and the United States, respectively. If you're passionate about concerts, sports, theater, or all of the above, and want to see your skills and experience have a direct impact on a rapidly-growing company, TickPick is the place for you. We're building a diverse team committed to delivering the most innovative, transparent, and cost-effective ticket marketplace in the industry. For more information, visit tickpick.com. Who You Are: We're looking for a Product Manager to own our CRM platform (Iterable), conversion rate optimization, and checkout experience. This isn't a traditional PM role - you'll both define what to build and build it yourself. You'll partner directly with our Head of Product and Engineering Manager on one of our tech teams to drive measurable improvements across the purchase funnel. This is ideal for someone 2-4 years into their career who's hungry to grow into a senior product leader but wants to earn it by shipping, not by sitting in meetings. What You'll Own: At most companies, a 2-3 year PM is writing tickets and fighting for roadmap space. Here, you'll own an entire CRM platform, run your own experiments, and report directly to the Head of Product. The scope is senior-level; we're looking for someone ready to grow into it. CRM & Lifecycle Marketing Own our Iterable platform end-to-end: journeys, segmentation, datafeeds, triggered campaigns. Configure, optimize, and measure. Experimentation & CRO Run a steady cadence of A/B tests across key funnels (event view → checkout → purchase). Build hypotheses from data, ship tests, document learnings. Checkout & Purchase Experience Improve checkout speed, clarity, and completion rate. Reduce friction, improve error handling, instrument failure modes. Landing Page Optimization Partner with Growth on traffic strategy while you own the product surface, measurement, and iteration. Post-Purchase & Retention Strengthen order transparency, delivery updates, and lifecycle journeys that drive repeat purchase. 2-4 years in product, growth engineering, or a hybrid product/engineering role You build things. You can write code, configure platforms, set up experiments - not just write specs and wait. Comfortable in a codebase. AI-native. You use AI tools daily to move faster - whether that's Cursor, Claude, ChatGPT, or custom workflows. You see AI as a multiplier, not a novelty. Data-driven. You think in funnels, conversion rates, and experiment design. You know what statistical significance means and why it matters. CRM experience is a plus - Iterable, Braze, Klaviyo, or similar. If you haven't used one, you can learn fast. Ambitious. You want to grow into a senior PM. You see this role as a launchpad, not a landing pad. Ownership mentality. You don't wait to be told what to do. You find the problem, propose the solution, and ship it. Nice to Have Experience with marketplace or e-commerce products Familiarity with ticketing, live events, or similar verticals Experience with experimentation platforms (Optimizely, LaunchDarkly, etc.) Comfort with SQL, analytics tools (Amplitude, GA, Looker, etc.) A hybrid in-office approach, enabling remote work a portion of each week Health Care Plan (Medical, Dental & Vision) Retirement Plan Contribution (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Holidays) Family Leave (Maternity, Paternity) Training & Development $100 Monthly Stipend to Attend Live Events Employee Outings Free Lunch & Snacks Compensation (NYC): The estimated base salary range for this role is $100,000 - $140,000 plus eligibility for TickPick’s equity program. Actual compensation will vary based on experience, skills, and scope alignment.Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company. The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate. Diversity at TickPick: At TickPick, we believe that diversity in all forms — within an equitable and inclusive culture — strengthens our organization. When our employees reflect the communities we serve, we create better outcomes for our customers and our teams. We’re proud to foster an open and supportive environment where every employee can bring their authentic self to the table. Diversity of thought and perspective powers the innovation that defines TickPick. TickPick, LLC is proud to be an equal opportunity employer open to all qualified candidates regardless of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other category protected by law.