Ticketmaster

The Artist & Promoter Relations Coordinator supports the team in delivering service to artists, agents, labels, and promoters. Responsibilities include tour planning, ticketing coordination, and stakeholder communication. | Candidates should have relevant experience in live entertainment and a passion for music. Strong organizational and communication skills are essential, along with proficiency in Microsoft Office. | Job Summary: JOB TITLE: Artist & Promoter Relations Coordinator LOCATION: Manchester (Remote) REPORTS TO: Sr. Manager, Artist & Promoter Relations DEPARTMENT: Ticketmaster Music & Festivals THE ROLE The Artist & Promoter Relations Coordinator supports the Artist & Promoter Relations team in delivering best-in-class service to some of the most exciting artists, agents, labels, and promoters in the UK and Ireland. This role is ideal for someone passionate about live music and eager to build a career in the live entertainment or ticketing industry. You’ll play a critical support role in tour planning, ticketing coordination, campaign reporting, and stakeholder communication. Working closely with senior team members and cross-functional partners, you’ll help ensure tours run smoothly from announcement through to final onsales, while learning the intricacies of the artist and promoter landscape. WHAT YOU WILL BE DOING Assist in collating and organising tour-level information such as tour names, routing, schedules, presale mechanics, ticket limits, and unique code requirements. Act as a liaison between agents, promoters, labels, and internal Ticketmaster teams to ensure timely communication and delivery of required assets (e.g. copy for mailers, landing page needs). Distribute key information to clients such as tour links, view stats, presale performance data, and queue counts — helping promoters and agents make informed decisions. Track ticketing performance metrics (e.g., onsale traffic, sell-through rates) and escalate any trends that may require attention (e.g. high demand or low inventory). Assist in the coordination of presale and onsale campaigns, ensuring key stakeholders have access to appropriate resources and timelines. Maintain internal documentation and trackers to ensure all stakeholders are aligned on event setup details and client expectations. Shadow senior team members to learn about Ticketmaster Music’s product suite Support the team with the preparation of internal and external presentations, reports, and weekly status updates. Monitor incoming requests from artists, managers, and promoters, escalating to the appropriate contact within the business as needed. Contribute to the maintenance of a region-level pipeline of local information including TM offers/products/services in discussion, to be reported on a weekly basis; Contribute to a positive, artist-first culture while representing Ticketmaster professionally in all communications. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Proven years of relevant experience in live entertainment, music, events, or a related administrative or coordination role. A passion for live music and an interest in building relationships within the music industry. Excellent organizational and time-management skills with an ability to juggle multiple priorities. Strong verbal and written communication skills; confident engaging with both internal teams and external clients. Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook); experience with Salesforce or other CRM tools is a plus. Comfortable handling data, reporting stats, and using logic to help inform decisions. Self-motivated and eager to learn, with a proactive approach to problem-solving. Able to work in a fast-paced environment and maintain professionalism under pressure. NICE TO HAVE Previous experience working with promoters, agents, record labels or artists. Understanding of how a tour is structured or marketed. Familiarity with digital ticketing, fan engagement tools, or pricing strategies. Knowledge of the UK and IE live music ecosystem. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-RL #LI-Remote LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

Lead and execute fan support content strategy, manage all fan-facing communications, govern content standards, enhance self-service content, and lead a high-performing communications team. | 10+ years in content and communications leadership with strong strategic, analytical, and collaborative skills, proven team management, and experience driving external messaging aligned with business goals. | Job Summary: Title: Director, Content and Communications Fan Support Location: Remote, UK Division: Ticketmaster Global Fan Support Line Manager: EVP, Fan Support Contract Terms: Permanent, Full Time THE TEAM Fan Support is at the forefront of the Ticketmaster brand, passionately delivering world-class service to fans and clients alike. As the leading ticketing marketplace, we set the standard for an exceptional fan experience by driving best-in-class interactions across our support centres, teams, and communications. THE JOB We are seeking a dynamic and visionary leader for the role of Director, Fan Support Content and Communications. This key position will shape and execute the strategy for all fan support content, ensuring it’s engaging, informative, and future focused. You will play a critical role in optimizing how we communicate with fans, utilizing technology and innovative approaches to redefine the fan experience. By driving content standards and overseeing all fan-facing communication channels, you’ll ensure that fans receive clear, helpful, and effective information that reduces future contact and enhances satisfaction. Your focus will be on creating a scalable, strategic communications framework that’s proactive, engaging, and aligned with Ticketmaster’s overarching business and brand objectives. You will lead a team responsible for content creation and optimization across multiple platforms and work collaboratively with various internal teams to govern content quality and effectiveness. WHAT YOU WILL BE DOING Develop and Execute Content Strategy: Lead the creation and implementation of a content and communications strategy that proactively addresses fan needs, delivering clear, concise, and self-sufficient information that reduces repeat inquiries. Oversee Fan-Facing Communications: Manage content creation across all touchpoints, including help centre FAQs, email notifications, agent macros, social media messaging, and complaint handling, ensuring all communication is engaging, informative, and aligned with business goals. Govern Communication Standards: Establish and enforce content governance processes to ensure consistency, accuracy, and compliance with Ticketmaster’s brand guidelines and tone of voice. Enhance Self-Service Capabilities: Drive initiatives to optimize self-service content, enabling fans to find answers independently and reducing the need for direct interaction with support agents. Monitor and Improve Content Effectiveness: Use data-driven insights to measure the effectiveness of content, adjusting strategies based on customer feedback, emerging trends, and evolving needs. Foster Cross-Functional Collaboration: Work closely with marketing, legal, corporate communications, and other teams to ensure all fan-facing content is aligned, accurate, and legally compliant. Lead a High-Performing Team: Manage and inspire a team responsible for fan communication across all channels, setting standards for quality, efficiency, and creativity in content creation. Analyze and Report on Content Performance: Develop and report on performance metrics related to content effectiveness, self-service adoption, and overall fan engagement with communications. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Extensive Experience: 10+ years in content creation, communications, or customer service writing, with a strong focus on external-facing messaging and fan engagement. Leadership Expertise: Proven leadership experience managing teams across multiple locations, fostering a culture of accountability and excellence. Strategic & Visionary Thinker: Ability to think ahead and shape the future of fan communications through innovative, technology-driven strategies. Data-Driven: Strong analytical skills, with the ability to assess customer sentiment, content performance, and make strategic decisions based on insights. Collaboration & Cross-Functional Experience: Skilled in working with internal teams, including legal, marketing, and corporate communications, to ensure content is accurate, aligned, and impactful. Outstanding Communication Skills: Exceptional writing, editing, and storytelling abilities, with a focus on clarity, brand consistency, and fan-centric messaging. Proactive & Organized: Ability to manage multiple projects, prioritize tasks, and work efficiently in a fast-paced environment. Team Development: Experience engaging, motivating, and holding teams accountable for high standards in content creation and communications. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities #LI-RL #LI-Remote LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.