Ticketmaster

Lead and execute commercial strategy for Fan and Season Ticket Holder resale business, manage a small team, collaborate cross-functionally, and optimize business performance. | 7+ years in strategy consulting or corporate strategy, bachelor's degree in a related analytical field, strong business acumen, analytical skills, and willingness to work onsite in Chicago. | Job Summary: JOB DESCRIPTION – Senior Manager, eCommerce Growth & Ancillary Revenue Location: Chicago, IL Division: eCommerce Growth & Ancillary Revenue Line Manager: VP, eCommerce Growth & Ancillary Revenue Contract Terms: Full Time THE TEAM The eCommerce Growth & Ancillary Revenue team plays a key role in driving growth across some of Ticketmaster’s most important revenue streams. Reporting into the COO, we are responsible for setting and executing the commercial vision behind high-impact areas of the business - including the Fan and Season Ticket Holder resale platforms and a range of Ancillary Revenue opportunities such as ticket add-ons, premium upgrades, and insurance. We act as business owners for these categories, accountable for their performance, strategy, and innovation. Our team identifies opportunities, shapes go-to-market approaches and collaborates closely with cross-functional partners in product, marketing, sales, analytics, and operations to deliver results and improve the fan experience. With a new and evolving mandate aligned with Ticketmaster’s top priorities, we’re focused on scaling impact, growing market share, and unlocking millions in incremental revenue. If you thrive in a dynamic environment where you can help define what comes next, this is the team for you. THE JOB Ticketmaster is looking for a strategic and driven Senior Manager to lead the development and execution of the commercial strategy for our Fan and Season Ticket Holder resale businesses. This high-impact role is responsible for shaping the future of how fans sell on our marketplace—owning key initiatives such as our instant offer program and driving critical growth objectives across a priority area of the business. You will lead the development of multi-year commercial strategies, partner closely with Product to influence roadmap priorities, and collaborate across the organization to bring initiatives to life. With oversight of a small, high-performing team, you’ll be expected to lead through data & storytelling, connect strategy to execution, and continuously optimize performance. This is a unique opportunity for a strong commercial leader to take ownership of a core business line and help shape the next chapter of Ticketmaster’s growth. WHAT YOU WILL BE DOING • Own the commercial strategy, execution, and ongoing management of Fan and Season Ticket Holder resale business lines, including Ticketmaster’s instant offer program • Define and prioritize multi-year business plans and support initiatives based on data-driven opportunity assessments • Clearly communicate plans, findings, and recommendations to senior stakeholders to drive alignment and action • Partner closely with Product to influence roadmap priorities and define business requirements • Lead cross-functional collaboration with teams including pricing, marketing, operations, fan support, design, and finance to drive aligned execution • Manage and mentor a small team to deliver high-impact insights and strategic recommendations • Monitor key business and financial performance metrics; identify gaps, risks, and opportunities • Optimize and evolve business strategy through continuous learning, market trend analysis, and performance diagnostics WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) • 7+ years of experience in strategy consulting, corporate strategy, or a similarly rigorous analytical role • Bachelor’s degree in Business, Economics, Finance, Engineering, or a related analytical field • Strong business acumen and strategic mindset; able to connect data insights to broader commercial objectives • Proven ability to work independently in a fast-paced, results-oriented environment while managing multiple priorities • Exceptional analytical and problem-solving skills, with the ability to synthesize complex data into clear, actionable recommendations • Clear and confident communicator, with the ability to influence and partner with cross-functional stakeholders and senior leadership • Willingness and ability to work from our Chicago office as needed YOU (BEHAVIOURAL SKILLS) • Business Driver: Identify problems, develop meaningful solutions, and independently drive work forward with the support of related business functions • Analytical Prowess: Get excited working with large data sets and be able to structure, high-quality analytical approaches to problem solving. Frame the answer in a straightforward and effective manner. • Creative Thinker: Think outside the box, introduce novel solutions, think about “what’s next”, and challenge the status quo. • Persuasive Storyteller: Share plans and insights effectively and concisely via high-impact presentations to drive business strategy and change behavior • Collaborator: Communicate and collaborate cross-functionally across our team and a matrixed organization to help get buy-in and deliver key initiatives. BENEFITS & PERKS Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars: • HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) • YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days • WEALTH: 401(k) program with company match, stock reimbursement program • FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support • CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment • OTHERS: Volunteer time off, crowdfunding match LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen. Teamwork – While we celebrate individual achievements, we know have more success as a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. ---------- The expected compensation for this position is: $144,000.00 USD - $180,000.00 USD • * Pay is based on a number of factors including market location, qualifications, skills, and experience.

Provide actionable data insights to drive product development and enhance fan experience by collaborating with cross-functional teams, developing analytics tools, and leading testing efforts. | Requires experience with dashboarding tools (Domo, Tableau), digital analytics platforms (Adobe Analytics, Google Analytics), advanced Excel, SQL, Google BigQuery, and strong communication skills. | Job Summary: JOB DESCRIPTION – Manager, Product Analytics and Insights Location: Los Angeles - Remote, Beverly Hills, CA - Remote Division: Global Product Analytics and Insights Line Manager: Sr Director, Global Product, Analytics, and Insights Contract Terms: Full-time/Regular THE TEAM The Insights and Analytics Team at Ticketmaster is a highly skilled and collaborative team that identifies opportunities for improvements to product features and drives overall revenue by innovating new ways to look at data and providing analysis and insights. Members of the Insights and Analytics Team partner with business teams across multiple functions including Product, Design, Sales, Marketing, Strategy, & Finance providing analyses covering fan insights, ticket sales, shopping behavior, site analytics, incremental revenue streams, venue/client analysis, and customer lifetime value. THE JOB We are in search of an experienced analyst who will support Product Analytics and Insights. As the Manager, Analytics and Insights, you will be responsible for providing actionable data insights that drive product development and enhance the overall fan experience. You will work with complex data sources, multiple tools, and analytical rigor. You will work with various teams to coordinate analysis and testing efforts. WHAT YOU WILL BE DOING • Collaborate with cross-functional teams to define and measure key digital metrics aligned with business objectives. • Utilize data analysis to uncover trends, patterns, and opportunities, providing actionable insights to inform product strategy. • Lead the development and implementation of analytics tools and methodologies to enhance data-driven decision-making processes. • Work closely with stakeholders to understand business requirements and translate them into analytical solutions. • Build strong relationships with internal stakeholders and counterparts within the Insights and Analytics NA organization. • Partner with the research team to triangulate and understand our fans’ needs and provide actionable insights that help stakeholders make informed business decisions. • Collaborate with stakeholders on testing design and performance reporting. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) • Working knowledge of dashboarding tools such as Domo, Looker Studio, Tableau. • Experience with digital analytics platforms and tools like Adobe Analytics, Google Analytics, Monetate, Contentsquare, and Pendo. • Excellent communication and presentation skills. Ability to translate complex analytical findings into clear, engaging narratives for non-technical audiences • Ability to design and run complex experimental product tests from A/B to Multivariate tests. • Advanced proficiency in Microsoft Office, especially Excel and PowerPoint, and expertise in SQL, and Google BigQuery. • Advanced or expert level excel skills with the ability to create and automate dynamic models required. • Excellent presentation skills. YOU (BEHAVIORAL SKILLS) • Ability to partner with stakeholders to understand their use cases, develop analytical frameworks, and provide data driven strategic business insight. • Ability to build rapport and trust with diverse team members. • Openness to diverse perspectives and ideas. • Identifies and focuses on high-impact tasks and goals. • Manages time effectively to meet deadlines and commitments. • Flexibility to adjust to changing priorities or environments is essential. • Resilience in the face of setbacks or obstacles is important. BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: • HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs) • YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets • WEALTH: 401(k) program with company match, Stock Program Reimbursement • FAMILY: New parent programs & support including caregiver leave and infertility support • CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings • OTHERS: Volunteer time off, crowdfunding network LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you are passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: • Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. • Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team • Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent • Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and home life.  As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It is talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified people available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. ---------- The expected compensation for this position is: $120,000.00 USD - $150,000.00 USD • * Pay is based on a number of factors including market location, qualifications, skills, and experience.

Manage ticket pricing portfolios by analyzing sales data, creating pricing plans, communicating with clients, and presenting data-driven insights. | Bachelor's degree in business or related field, experience with sales models and forecasts, proficiency in Excel and PowerPoint, strong communication skills, and flexible schedule. | Description: MANAGED PRICING ANALYST Location: Remote in the US Division: Ticketmaster NA - Global Sales Operations (Revenue & Demand Management) Line Manager: Manager, Managed Pricing Services Contract Terms: Permanent, Full-Time, 40 hours per weekTicketmaster’s Pricing & Distribution team is an industry leading product and service provider focused on unlocking the ability for our clients to sell their products to the right customers at the right time and channel in ways that maximize yield via data driven revenue and demand optimization.We are looking for a self-motivated, hardworking, team player to manage a portfolio of live event tickets. This role is critical to the success of our clients as you will help create and execute/implement the pricing strategy of our client’s ticket inventory.In this role, you will utilize our products, tools and reporting to analyze many different variables to determine the proper price and sales velocity for our client’s inventory. In addition, you will be directly communicating your findings to clients and management.Create a pricing plan that is structured to achieve client goals.Analyze sales and demand data to identify trends and recommend pricing strategies.Develop and maintain key performance indicators such as margin percentage, expired inventory percentage, and sell through percentage to evaluate personal and company performance.Maintain a pricing schedule ensure all work is completed on time and at the proper cadence.Communicate and work with clients, internal teams and external marketplaces to resolve operational issues.Monitor real-time sales and market data to adjust pricing strategies and ensure client goals.Build and develop relationship with key external stakeholders.Create and present data driven power point decks to update clients on a weekly basis.Create visualizations using Domo/Data Visualization Tools.External and Internal Ad Hoc Requests. Requirements: Bachelor’s Degree in Economics, Business Administration, Finance, or quantitative related field.Experience in ticketing, sports, or entertainment industry is a plus!Demonstrated experience in creating sales models and forecasts.Proficiency using Excel and PowerPoint.Experience in data analytics is a bonus!Solid communication skills and be able to understand data and communicate your findings to management and external stakeholders.Proven ability to pay close attention to detail to ensure accuracy of data entry.Must have flexible schedule with the ability to work nights, weekends and holidays. Benefits: Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars: HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH : 401(k) program with company match, stock reimbursement program FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS : Volunteer time off, crowdfunding match