Thyme Care

Manage partnerships with healthcare providers, oversee onboarding and performance, and use data to improve care delivery. | Over 6 years in healthcare operations or network management, with experience in building scalable partnerships and understanding healthcare ecosystems. | OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. WHAT YOU’LL DO As a Senior Network Operations Manager at Thyme Care, you’ll lead partnerships with oncology practices and provider groups, ensuring they view Thyme Care as an indispensable collaborator in improving care delivery and patient outcomes. You will: • Serve as the primary contact for partner practices, overseeing onboarding, adoption, and performance. • Build and maintain trusted relationships with physicians, administrators, and clinical staff. • Use data to surface insights, measure impact, and identify opportunities for improvement. • Collaborate with internal teams to streamline workflows and enhance practice engagement. • Conduct business reviews and help practices align with value-based care initiatives. WHAT YOU’VE DONE You have a strong background in healthcare operations and relationship management, with experience building and scaling partnerships between payers, providers, and care delivery teams. Qualifications • 6+ years of experience in healthcare operations, account management, or network management. • Understanding of the healthcare ecosystem — payers, providers, and value-based care models. • Proven experience leading external relationships and implementing scalable workflows. • Strong communicator with the ability to synthesize complexity for different audiences. • Highly organized with a track record of managing cross-functional initiatives. Nice-to-Haves • Experience in oncology, population health, or complex/serious illness programs. • Familiarity with EMRs, care coordination technology, or analytics tools like Tableau, Looker, or Power BI. WHAT LEADS TO SUCCESS • Act with our members in mind. Thyme Care’s mission matters deeply to you, particularly our member experience. • Move with purpose. You balance strategic thinking with hands-on execution in a fast-paced environment. You embrace new tools and technologies — including AI — to work smarter, automate where possible, and focus your time on what drives the greatest impact. • Comfortable with ambiguity. You have a proven track record of success in scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course. • Expertise. You understand provider engagement and care delivery operations, and can translate between clinical, operational, and business needs. This job description is intended to provide a general overview of the position, its responsibilities, and the required qualifications. Thyme Care reserves the right to modify, add, or remove duties as necessary to meet business needs and organizational objectives. OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $126,000-$140,000. The salary range could be lower or higher than this if the role is hired at another level. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Lead market insights, develop go-to-market strategies, and oversee content and demand marketing to support healthcare B2B growth. | Over 10 years in marketing, with healthcare B2B experience, buyer research, messaging, and cross-functional leadership. | OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. ROLE OVERVIEW: Thyme Care’s growth depends on how well we understand and design for the people who decide whether to partner with us. We are seeking a Director of B2B Marketing to lead this charge, a strategic thinker, skilled storyteller, and experienced cross-functional operator who can drive alignment across Product, Clinical, and Commercial teams. Reporting to the VP of Marketing, this leader will oversee the full B2B Marketing function, including Product Marketing, Growth Marketing, and Content and Events. They will ensure that audience insights, brand storytelling, and market activation work in concert to build awareness, strengthen relationships, and drive demand across our partner ecosystem. This individual will lead a team to synthesize market feedback, understand our business buyers and their decision-making process, and support Product in translating their roadmap into commercial context, connecting what we build to how we sell and communicate our value. They will also develop and execute channel, segment, and event strategies, shape a thought leadership platform that elevates Thyme Care’s voice in oncology care, and design a digital approach to reach and engage priority audiences. We are looking for a player-coach who can both set the strategy and roll up their sleeves to execute. WHAT YOU’LL DO: Audience Insight & Market Understanding Lead the synthesis of insights across health plans, employers, oncology practices, and health system administrators. Establish a repeatable, insight-driven system for market and audience research that informs positioning, messaging, and go-to-market plans. Translate market insights into actionable inputs for Product, Clinical, and Growth teams, helping Product identify how market trends, buyer needs, and competitive shifts inform roadmap prioritization. Build and operationalize Thyme Care’s “voice of the customer” capability to ensure all teams share a unified, data-informed view of the market. Proactively identify emerging market trends, competitive movements, and partner needs to inform strategy and planning. Go-to-Market Strategy & Positioning Lead the creation of clear, evidence-based value propositions and messaging frameworks that guide all B2B campaigns, sales materials, and partner communications. Translate complex capabilities into differentiated stories that resonate with key buyer personas and decision-makers. Partner closely with Product and Commercial teams to translate the product roadmap into compelling narratives, messaging, and go-to-market plans. Develop and execute end-to-end go-to-market plans for new launches, major features, and strategic partnerships. Content, Channel & Demand Strategy Oversee the creation of thought leadership, narratives, and creative assets that deepen engagement and trust with partners. Build and execute an integrated event strategy, including industry conferences, partner roundtables, and owned experiences that strengthen Thyme Care’s market presence and relationships. Develop and scale an account-based marketing (ABM) approach that aligns tailored content, campaigns, and events to the needs and priorities of high-value target accounts and key partner segments. Partner with Clinical teams to translate expertise into impactful thought leadership content such as white papers, reports, and speaking opportunities. Develop and execute an integrated channel and digital marketing strategy to reach and nurture key segments. Establish KPIs and measurement plans to assess campaign, event, and content effectiveness, connecting marketing performance to business outcomes. Sales Enablement & Commercial Partnership Partner with the Sales and Partnership Operations teams to create high-impact sales tools, demos, and enablement materials that bring our value story to life. Support large opportunities with tailored messaging, presentations, and strategic content. Contribute to client QBRs and use partner feedback and data from the field to adjust marketing strategies. Serve as a subject matter expert on how Thyme Care’s solutions align with partner goals and improve member outcomes. Leadership & Collaboration Lead, mentor, and develop a multidisciplinary B2B marketing team, fostering curiosity, accountability, and excellence. Serve as a key thought partner to the VP of Marketing and executive leadership on market trends, buyer dynamics, and growth opportunities. Build and refine operational rhythms that connect audience insight to execution across teams. Partner deeply with Product leadership to ensure marketing insights inform development priorities and that new capabilities are effectively introduced to the market. WHAT YOU’VE DONE 10+ years of experience in marketing, with a focus on B2B audiences. 5+ years of healthcare experience in health plans or B2B2C virtual care/digital health. Oncology experience is a significant plus. 2+ years experience engaging directly with customers through sales, product demos, or account management. Demonstrated experience in buyer research and insights, messaging and positioning, go-to-market planning, and content and demand marketing. A successful track record of developing competitive, insight-driven stories that differentiate complex solutions. Strong ability to translate technical or clinical concepts into clear, compelling narratives and content, including presentations, product guides, web content, and white papers. Proven ability to lead cross-functional collaboration and drive alignment across product, clinical, and commercial teams. Experience developing and measuring multi-channel marketing campaigns and customer segment strategies. Leadership experience guiding teams through strategic and planning exercises. Strong command of KPI development and performance tracking to connect marketing execution to business results. Comfort working in a high-growth, fast-paced environment with shifting priorities and multiple stakeholders. WHY THIS ROLE, WHY NOW Thyme Care is partnering with more organizations that share our mission to improve the experience and outcomes of people living with cancer. As we expand our partnerships and capabilities, we need to more deeply understand our buyers and their evolving needs, and translate that understanding into strategies that drive meaningful impact. This role is central to that mission. The Director of B2B Marketing will connect insight to action, aligning our teams and our story around what matters most to partners and members. By proactively connecting the dots across data, market signals, and relationships, this leader will help make Thyme Care a trusted, indispensable partner in transforming cancer care. OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $178,500 to $210,000. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Lead and execute new business development and operational initiatives from concept through launch, collaborating cross-functionally to drive impact and build repeatable processes. | 7+ years in healthcare strategy and operations with experience building and scaling initiatives, strong financial acumen, excellent communication skills, and comfort with ambiguity; healthcare and oncology experience preferred. | OUR MISSION Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way. At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it. To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime. WHAT YOU’LL DO As Thyme Care continues to scale, our ability to incubate and launch transformational new initiatives will be core to our long-term success. To meet this moment, we’ve recently launched a new Business Development & Operations vertical — a cross-functional innovation and execution engine focused on bringing high-priority ideas to life, from early concept through operational launch. The Director of Business Development & Operations will be a foundational leader on this team, translating strategic ideas into tangible impact for our members and partners. Reporting to the VP of BD & Ops, you’ll spearhead initiatives that not only enhance near-term contract success with our partners, but also have the potential to become meaningful standalone revenue streams. This role is equal parts strategy, execution, and velocity: you’ll move from whiteboard to pilot to scale, acting as the driving force behind some of our most important new bets. In this role, you will: Identify and evaluate opportunities that drive impact for Thyme Care’s members and partners — including strategic partnerships and new builds. You’ll work cross-functionally across Thyme Care’s teams – including product, clinical, growth, and finance – to assess these opportunities and recommend which ones we should bring to life. Own the end-to-end build and execution of these new initiatives — from validating market and member needs, building the business case, overseeing implementation, and driving early results. You’ll operate as the de facto GM for early-stage efforts, with accountability for short-term performance and long-term sustainability. Build a repeatable launch function — develop the tools and process that help Thyme Care consistently evaluate, pressure-test, and move quickly on new business opportunities. WHAT YOU’VE DONE You’ve likely worn many hats in your career and bring a deep blend of strategic horsepower and operational know-how. You’ve thrived in high-growth environments and know how to create momentum when the path isn’t clear. We’re looking for someone who has: 7+ years of experience across healthcare strategy and operations, with a clear track record of building and scaling complex initiatives or business lines from the ground up. Background that includes meaningful time in a consulting, investing, or corporate strategy environment, paired with deep healthcare operating experience. A track record of building from scratch — owning large-scale initiatives from early concept through launch, iteration, and scale. Strong financial acumen, including comfort with building financial models, market entry analyses, and investment cases. Exceptional communication skills, with the ability to distill complexity and effectively engage C-suite executives and partners. Comfort with ambiguity and a bias for action — you know how to create clarity, momentum, and results when there’s no playbook. Nice to have: MBA or equivalent experience preferred — especially if paired with exposure to P&L ownership or business unit leadership. Significant experience working in or around oncology value-based care. Industry expertise at the intersection of oncology and pharma/life sciences. Experience supporting or leading healthcare M&A and due diligence processes. WHAT LEADS TO SUCCESS Act with our members in mind. Thyme Care’s mission matters deeply to you, particularly our member experience. You are deeply passionate about leveraging technology to improve healthcare outcomes and enhance the experience for all stakeholders. Move with purpose. Your bias for action and ability to prioritize will be crucial. You know how to identify critical needs and drive timely execution. Comfortable with ambiguity. You possess a proven track record of thriving in the dynamic and often unpredictable nature of a startup, particularly within the evolving health tech landscape. You embrace change and can adapt strategies as needed. Expertise in Health Tech Business Development & Operations. Your deep understanding of the health tech market, including its unique challenges and opportunities, and your experience in building strategic partnerships and launching new initiatives, will be critical to your success. OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $175,000-$210,000. The salary range could be lower or higher than this if the role is hired at another level. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Lead and execute strategic business development and operational initiatives, build and scale new programs, and collaborate cross-functionally to drive healthcare innovation and revenue growth. | 7+ years in healthcare strategy and operations with experience in consulting or corporate strategy, strong financial acumen, ability to lead complex initiatives from concept to scale, and exceptional communication skills. | OUR MISSION Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way. At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it. To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime. WHAT YOU’LL DO As Thyme Care continues to scale, our ability to incubate and launch transformational new initiatives will be core to our long-term success. To meet this moment, we’ve recently launched a new Business Development & Operations vertical — a cross-functional innovation and execution engine focused on bringing high-priority ideas to life, from early concept through operational launch. The Director of Business Development & Operations will be a foundational leader on this team, translating strategic ideas into tangible impact for our members and partners. Reporting to the VP of BD & Ops, you’ll spearhead initiatives that not only enhance near-term contract success with our partners, but also have the potential to become meaningful standalone revenue streams. This role is equal parts strategy, execution, and velocity: you’ll move from whiteboard to pilot to scale, acting as the driving force behind some of our most important new bets. In this role, you will: • Identify and evaluate opportunities that drive impact for Thyme Care’s members and partners — including strategic partnerships and new builds. You’ll work cross-functionally across Thyme Care’s teams – including product, clinical, growth, and finance – to assess these opportunities and recommend which ones we should bring to life. • Own the end-to-end build and execution of these new initiatives — from validating market and member needs, building the business case, overseeing implementation, and driving early results. You’ll operate as the de facto GM for early-stage efforts, with accountability for short-term performance and long-term sustainability. • Build a repeatable launch function — develop the tools and process that help Thyme Care consistently evaluate, pressure-test, and move quickly on new business opportunities. WHAT YOU’VE DONE You’ve likely worn many hats in your career and bring a deep blend of strategic horsepower and operational know-how. You’ve thrived in high-growth environments and know how to create momentum when the path isn’t clear. We’re looking for someone who has: • 7+ years of experience across healthcare strategy and operations, with a clear track record of building and scaling complex initiatives or business lines from the ground up. • Background that includes meaningful time in a consulting, investing, or corporate strategy environment, paired with deep healthcare operating experience. • A track record of building from scratch — owning large-scale initiatives from early concept through launch, iteration, and scale. • Strong financial acumen, including comfort with building financial models, market entry analyses, and investment cases. • Exceptional communication skills, with the ability to distill complexity and effectively engage C-suite executives and partners. • Comfort with ambiguity and a bias for action — you know how to create clarity, momentum, and results when there’s no playbook. Nice to have: • MBA or equivalent experience preferred — especially if paired with exposure to P&L ownership or business unit leadership. • Significant experience working in or around oncology value-based care. • Industry expertise at the intersection of oncology and pharma/life sciences. • Experience supporting or leading healthcare M&A and due diligence processes. WHAT LEADS TO SUCCESS • Act with our members in mind. Thyme Care’s mission matters deeply to you, particularly our member experience. You are deeply passionate about leveraging technology to improve healthcare outcomes and enhance the experience for all stakeholders. • Move with purpose. Your bias for action and ability to prioritize will be crucial. You know how to identify critical needs and drive timely execution. • Comfortable with ambiguity. You possess a proven track record of thriving in the dynamic and often unpredictable nature of a startup, particularly within the evolving health tech landscape. You embrace change and can adapt strategies as needed. • Expertise in Health Tech Business Development & Operations. Your deep understanding of the health tech market, including its unique challenges and opportunities, and your experience in building strategic partnerships and launching new initiatives, will be critical to your success. OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $175,000-$210,000. The salary range could be lower or higher than this if the role is hired at another level. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Develop and maintain training materials and curricula for the enrollment team, facilitate virtual training sessions, and collaborate with quality and cross-functional teams to ensure effective onboarding and ongoing education. | 4-7 years of training or instructional design experience preferably in healthcare, proficiency with LMS and e-learning tools, excellent communication skills, project management ability, and a bachelor's degree; healthcare certifications and HIPAA knowledge preferred. | Education and Enablement Associate - Enrollment Remote- US OUR MISSION Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way. At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it. To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime. WHAT YOU’LL DO • As a Training Associate, your primary responsibilities will include developing and maintaining effective training materials, curricula, and learning solutions that support the onboarding and ongoing development of the enrollment team. • This role focuses on instructional design, e-learning creation, and content development, with occasional facilitation support. • The Enrollment Team serves as the first point of contact for prospective members, guiding them through the enrollment process with compassion and clarity. • Enrollment Specialists conduct high-volume outreach via phone, email, and text to educate patients about Thyme Care’s oncology navigation services and address participation concerns; they verify eligibility and insurance, ensure accurate documentation, and coordinate timely handoffs to clinical teams. Enrollment Specialists maintain a strong understanding of Thyme Care’s mission and services to clearly communicate value to patients and caregivers. • This position will play a fundamental role in developing and maintaining the standards of quality and training that Thyme Care strives to meet by ensuring that new hires and existing Enrollment Care Team members receive the training and coaching to be successful in their roles. • In addition to ensuring that Enrollment Team new hires receive the necessary training to be successful in their roles, this position will also play a key part in partnering with your quality team peers to discover trends and training needs to inform better enablement materials and coaching areas for the enrollment of the Care Team. • This role reports into the Quality, Training, and Enablement Manager and in it, you will spend a significant portion of your time each day, building training materials, training resources like job aids, virtual training modules and develop training resources for ongoing department education, such as product updates/releases, changes in workflows/processes, etc. • As a secondary role of your position, you will also be facilitating and or assisting with virtual training sessions for new hire onboarding, training needs during the new hires ramp up period, continuing education and professional development of current enrollment team members. • This role will help to build and develop a comprehensive Enrollment Care Team onboarding program at Thyme Care, ensuring member, partner, physician, and health plan satisfaction. • Design and develop onboarding and job-specific training content tailored to enrollment workflows • Work with SMEs to gather input and ensure content accuracy • Maintain and update the Learning Management System (LMS) • Create e-learning modules, presentations, SOPs, and job aids • Support process documentation and knowledge base updates WHAT YOU’VE DONE Experience • 4-7 years of experience in but not limited to, training curriculum development or instructional design, preferably in a healthcare, insurance, or medical support setting. • Prior experience supporting or training within an enrollment team or similar patient-facing administrative healthcare function preferred but not required. • Experience in developing and delivering both instructor-led, self paced and virtual training programs • Familiarity with onboarding processes, especially in regulated environments Skills • Excellent communication and presentation skills (both written and verbal) Proficiency in using Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate, Captivate, etc.) • Ability to analyze training needs and evaluate training effectiveness using metrics Project management skills and ability to coordinate multiple training initiatives simultaneously • High attention to detail and organizational skills • Proficiency in Instructional design, Technical writing, Content management, Visual communication, Process documentation, Collaboration. • Proficient in or have a working knowledge of Google Suit (Doc’s, Sheets, Slides) and familiar with tools like Zoom, Slack, etc. Attributes • Ability to work collaboratively with cross-functional teams including HR, Compliance, Operations, and IT • Patient, approachable, and skilled at working with adult learners from various backgrounds • Adaptable to changes in healthcare regulations, internal processes, and technologies • Strong ethical standards and commitment to confidentiality, especially when handling patient data or sensitive information Education & Certification • Bachelor’s degree required (Specialization in Education or Healthcare-related field is preferred but not required) • Certified Professional in Training Management (CPTM) or similar training certification (preferred) • Knowledge of HIPAA and healthcare compliance standards (preferred) WHAT LEADS TO SUCCESS Expertise. You have experience facilitating and building staff training, with a well-developed instinct for how to build engaging training and clear materials that drive staff proficiency and success. Collaborative approach. You can seamlessly collaborate with cross-functional teams including Enrollment Management and Team Leads, as well as HR, Compliance, Operations, and IT. A patient-first approach. You’re personally motivated by our mission and by what we are building. You seek to understand problems and help people solve them, especially this one. Operational orientation. Creating and improving processes is second nature for you. You build repeatable, reliable, and efficient processes and are able to train others accordingly. Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs and do what it takes to ensure that urgent and important needs are acted on immediately. Effective listener and communicator. You are persuasive and articulate, but you always start by listening. You build rapport, trust, and great working relationships with colleagues. Bias to action. You’re a self-starter and don’t need anyone to tell you when to do something. You’re always solving problems and going the extra mile for others. OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $33.65 - $38.46/hour. The salary range could be lower or higher than this if the role is hired at another level. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Conduct quality audits of nurse-member interactions, provide coaching and feedback to nursing staff, support new hire training, and collaborate with clinical leadership to improve oncology care quality. | Requires BSN degree, active RN license, minimum 5 years nursing experience including 2 years oncology, strong coaching and communication skills, and ability to conduct clinical quality audits. | OUR MISSION Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way. At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it. To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime. WHAT YOU’LL DO The Quality Assurance Nurse (QA) plays a vital role in upholding Thyme Care’s high-quality standards by conducting quality audits that evaluate nurse-member interactions (via telephone, text, and e-mail) against established quality standards, to ensure compliance, and support remediation plans as needed. This position reports to the Manager of Education and Enablement and involves conducting audits and documentation reviews, in addition to providing coaching and feedback sessions to nurse team members. A summary of findings and audit scores are then provided to clinical leadership to confirm compliance, performance, and address any gaps affecting service delivery. Quarterly audits are conducted on all nurse team members with a focus on adherence to regulatory requirements, comprehensive assessments, effective goal setting, and member support in driving outcomes to meet established goals. Newly hired nurses undergo more frequent audits—initially on a weekly basis and then biweekly—to provide support as they become familiar with Thyme Care’s policies and procedures. The Quality Assurance (QA) Nurse will also serve as a resource for clinical expertise, collaborate with clinical leadership and cross-functional teams to enhance services offerings, and support the implementation of best practices in oncology case management, care navigation, and population health. Our dedicated Care Team oncology nurses serve as advocates, navigators, and coordinators for individuals diagnosed with cancer, guiding them through the continuum of care. They conduct telephonic clinical assessments, assist members in managing symptoms, and provide continuous support from initial diagnosis through treatment and transitions of care. Conducting routine and ongoing audits of telephonic nurse interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes. Create individualized feedback and coaching plans for new hires and nursing team members, based on audit findings. Conduct 1:1 feedback and coaching sessions with nurse team members to provide feedback, identify risks, training opportunities, and ensure adherence to operational policies and procedures. Evaluate new hire training effectiveness and provide performance improvement plan support, through audits of telephonic nurse interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes. Conduct/Support new hire training sessions as needed Conduct new hire ramp-up auditing and feedback sessions This job description is not intended to be all-inclusive. Employees may be required to perform other duties as assigned by management to meet business needs. WHAT YOU’VE DONE To hit the ground running, the ideal candidate should have a proven track record of roles that ensured high-quality care, coaching nurses, and contributing to clinical onboarding and training. Education: Bachelor of Science in Nursing (BSN) required Licensure: Current RN license active, unrestricted, and in good standing. Experience: Minimum of 5 years of clinical nursing experience. 2 years in an oncology specialized role preferred. Previous experience in Oncology as a Nurse Navigator or Case Manager preferred. Skills: Proven track record of functioning in roles that focused on assuring high-quality care, strong leadership, communication, and organizational skills. Proficiency in providing feedback and coaching to nurses and/or other clinical team members, and developing or contributing to orientation of staff and training programs. Within your first three months, you will: Have completed training and are on the path to becoming an expert on our Thyme Care systems, tools, technology, partners, and expectations Know our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backwards and forwards, and actively share ideas on how to improve them Have built strong, trusting relationships with Care Team nurses, where listening and empathy are the foundation for every interaction both with our members and with each other. Audit nurse-member interactions (via telephone recordings, text, email, etc.) against our quality standards to ensure they are consistently met, and support remediation plans as appropriate. Continually raise the bar in clinical quality and improve the standard of care through coaching and objective, effective feedback delivery. Identify and surface quality trends and training gaps, to enhance training and coaching delivery, in addition to reference materials of the Care Delivery team. Contribute to quality improvement initiatives and regulatory, quality, and experimental audits, as needed. Constantly be on the lookout to improve the effectiveness and quality of our work with our members. WHAT LEADS TO SUCCESS People-first. Thyme Care’s mission and members matter to you, deeply. A BSN. You must have Bachelors of Science Degree in Nursing and an unrestricted Registered Nurse (RN) license and willingness to obtain additional state licenses, as needed. Experience. You have at least 5 years of nursing experience with 2 years of oncology nursing and/or oncology case management. Additionally, you may have experience with clinical education and regulatory/quality audits. An eye for quality. You are passionate about upholding and raising the bar in delivering high quality care and challenging the team to adhere to and improve the standard of care, to beat their best and never lose sight of the goal. Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.Effective listener and communicator. You are approachable and articulate. You always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with colleagues and articulate feedback effectively and objectively. Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure. A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important. OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19. As such, Thyme Care employees are expected to be fully vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention, subject to conflicting laws and exemptions based on medical or religious objections. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role, if filled within New York City, is $39.90/hour. The salary range could be lower or higher than this if the role is hired in another location or at another level. We also believe that your personal needs and preferences should be considered so we allow some choice between equity and cash. Full-time position Day Shift with potential for occasional PM shifts to meet training and auditing needs. This role offers flexibility, with options for remote work or a hybrid arrangement based in our Nashville office. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Manage complaints program ensuring timely investigation and resolution, support NCQA accreditation and clinical quality measures, and drive quality improvements through data monitoring and cross-functional collaboration. | 3-5 years healthcare quality or compliance experience, complaints management, HEDIS/NCQA knowledge, project management, data analysis skills, and proficiency with Google Suite, Excel, Slack. | OUR MISSION Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way. At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it. To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime. YOUR ROLE As Manager of Quality, you will help operationalize and shape key components of Thyme Care's quality infrastructure, with a focus on managing our new complaints program. You will ensure complaints are tracked, investigated, and resolved effectively and within SLA. Reporting to the Director of Quality, you will also support NCQA accreditation and Thyme Care's clinical quality measures. In your day to day, this means enabling quality improvements through data monitoring and reporting, data analysis and project management. We hope you'll bring quality, compliance and analytical expertise to collaborate cross-functionally and to drive meaningful improvements in member care and experience. This is a remote role with the option to work from our Nashville or NYC office. WHAT YOU'LL DO Complaints Management • Lead intake, investigation, and resolution of member complaints within SLA, ensuring confidentiality and regulatory compliance–and that this understanding that we expect the complaints volume to grow with our membership • Maintain and update complaint tracking tools, SOPs/P&Ps, and workflows • Develop and deliver staff training and guidance on service recovery, complaint documentation, and escalation • Track and trend complaint themes, member experience survey results, and prepare summaries for internal stakeholders, the Quality Committee (quarterly), and the Annual QI Report • Act as a SME/resource collaborating with Compliance and the Care Team Leads to ensure appropriate remediation, service recovery, and process updates based on root cause findings • Work with leadership to clarify ownership of member communications, resolution delivery, and service remediation Quality Operations Support • Support quality reporting and operations, including metric monitoring, documentation, and cross-functional collaboration with Clinical, Product, and Data teams • Help build and maintain metrics reports and playbooks to support routine measure review (weekly, monthly, quarterly) • Participate in quality investigations (e.g., audits, event reviews) and lead quality gap closure • Assist in collecting and preparing quality metrics for client-facing deliverables (e.g., QBRs) • Contribute to the preparation of the Annual QI Report and quarterly Quality Committee meetings WHAT LEADS TO SUCCESS Member-First Mindset. You're motivated by the opportunity to improve member care and experience through evidence-based processes, data analysis, and service recovery. Quality & Complaints Expertise. You have prior experience with quality incidents or complaints and are familiar with HEDIS or NCQA standards. Adaptable & Growth-Oriented. You work well across teams and are excited for the anticipated growth in our complaints program. Tech-Savvy & Analytical. You're comfortable with Google Suite, Slack, Asana, EHRs, BI tools, advanced Excel functions, and analyzing data–you can spot trends, flag risks, and support data-driven action. If you have experience building quality and operational reporting in Looker/Sheets, let's talk. Strong Communicator & Collaborator. Seek diverse perspectives, listen actively, foster a positive team environment, build trust, and engage persuasively with cross-functional teams. Self-Starter & Problem-Solver. Curious, proactive, and results-driven. Take initiative, prioritize effectively, and execute quickly with innovative solutions. Detail-Oriented & Organized. Accuracy and structure matter—ensure precision in analyses, reporting, and documentation. REQUIRED QUALIFICATIONS • 3–5 years of experience in fast-paced healthcare quality, compliance, or clinical operations (e.g., managed care, VBC startup) • Demonstrated experience managing member complaints/grievances, appeals • Experience supporting HEDIS, NCQA accreditation, or other quality reporting frameworks • Project management and organizational skills • Strong communication and stakeholder management • Proficiency in Google Suite, Excel, Slack • Proficiency with analyzing data and creating quality reports (e.g., Looker) BONUS IF YOU HAVE • CPHQ certification or Lean Six Sigma training • Proficiency with SQL or data analysis tools • Experience in a startup, care coordination, or delegated risk organization • RN license OUR VALUES At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role if filled within New York City is $125,000 - $140,000. The salary range could be lower or higher than this if the role is hired in another location. We also believe that your personal needs and preferences should be taken into consideration so we allow some choice between equity and cash. Additionally, we recognize a history of inequality in health care. We're here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.