Thumbtack

Lead product experience and drive business outcomes through collaboration with engineering, design, analytics, and external partners. | 7+ years product management experience with strong user-centric design, analytical skills, communication, and business judgment. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Product Team Our product team is small but mighty. We partner with engineering, design, analytics and more to craft a marketplace that delivers business to our pros while helping millions of customers get their projects done each year. About the Role Do you want to work in a highly collaborative environment to reinvent how a large piece of the local economy works? We’re looking for a product manager to partner with engineers and designers to develop great solutions for Thumbtack’s customers and professionals. You’ll work on a variety of projects across the product with a diverse set of team members. You’ll join a team of Growth PMs building great user experiences that deliver value to our users and business impact. Our Partnerships PMs are building zero to one product experiences and capabilities that are reshaping Thumbtack in the AI age. We have active partnerships and integrations with some of the largest home services, home retailers and consumer tech brands including major LLM providers such as Alexa and OpenAI. Thumbtack’s goal is to become the go-to partner for AI powered experiences to enter the real world, connecting homeowners in need with real human beings that can solve their home problems. Partnerships PMs work directly on these product experiences and APIs helping shape the future of home services. What you'll do Lead a significant portion of our product experience and be accountable for business outcomes Conduct user research and lightweight tests to scope and prioritize product initiatives Partner with engineers, designers, analysts and data scientists to ideate, prioritize and deliver great solutions for our customers and professionals Define and analyze key metrics to inform decision-making and measure success Work closely with key Thumbtack partners (including LLM tech, consumer tech and home services/retailers) to ensure strategic alignment and strong execution Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects Wear many hats and be key organizational glue In order to be successful, you must bring 7+ years of product management experience building consumer web or mobile products Excellent user-centric design and product sense Excellent analytical skills to break down and solve complex problems Proven ability to collaborate cross-functionally Excellent written and oral communication skills Excellent business judgment Ability to work in a fast-paced and dynamic environment Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $200,600.00 - $259,600.00 For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $180,200.00 - $233,200.00 For candidates living in all other US locations, the expected salary range for this role is currently $170,900.00 - $221,100.00 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Lead high-impact data science projects, develop frameworks, and communicate insights to influence business decisions. | Proficiency in SQL, Python, data visualization, and experience in empirical methods and causal inference; strong communication and cross-functional collaboration skills. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Core Data Science team Core Data Science (Core DS) accelerates Thumbtack’s success through scalable, scientific decision-making. We drive impact across the business by building shared programs and tools that improve how teams measure outcomes and make decisions, and by leading rigorous analysis on cross-cutting, company-wide questions. About the Role As a member of Core DS, you will lead high-impact work end-to-end, from identifying opportunities and structuring the approach, to executing rigorous analysis and communicating to stakeholders. You will collaborate closely with other data scientists and cross-functional partners, deliver insights that inform strategy and execution, and contribute to shared capabilities that strengthen data-driven decision-making across Thumbtack. As a senior contributor, you may also mentor others and help shape the team’s scientific culture through guidance and training. What you'll do Identify, scope, and deliver high-impact projects end-to-end, leveraging the right resources and partners Proactively coordinate and collaborate with stakeholders to maximize the impact and adoption of your work Clearly communicate insights and business implications to audiences ranging from technical to executive, using the right level of complexity and narrative to influence decisions and roadmaps Develop frameworks and measurement approaches that make complex marketplace and product questions intuitive and actionable Apply rigorous analytical and causal inference methods (e.g., experimentation, quasi-experimental designs, forecasting/measurement) balancing rigor with practical constraints (time, complexity, marginal value) Own and improve shared decision-making programs and infrastructure, such as experimentation practices, market-based testing, and impact measurement Design, build, and maintain shared DS tooling and reusable assets (e.g., notebooks, libraries, training, standardized metrics, and key models that empower other teams) Mentor other scientists/analysts and lead trainings/courses to raise the bar for scientific decision-making across the company In order to be successful, you must bring 3+ years of professional experience in economics, analytics, or data science (e.g. in tech, consulting, government, etc) Proficiency with empirical econometrics toolkit (experimentation; methods for causal inference such as IV; panel data methods; discrete models; etc) Proficiency with SQL Proficiency with R or Python, including strong data visualization skills Strong communication skills: able to communicate complex methods in intuitive and simple ways, easily able to adapt messaging to fit the audience, able to identify/highlight key information Ability to build strong relationships cross-functionally and with senior leadership Proficiency with data wrangling and organizing data for different models or analyses; and organized workflows and project management skills Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $197,200 - $255,200. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $177,700 - $229,900. For candidates living in all other US locations, the expected salary range for this role is currently $167,500 - $216,700. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Deliver and improve high-impact training programs for diverse audiences, including onboarding, upskilling, and ongoing learning initiatives, while partnering with cross-functional teams. | Minimum 5 years of experience in training or enablement roles, advanced facilitation skills, excellent communication, and ability to connect training to business outcomes. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Field Enablement Team The Field Enablement team’s mission is to enable our frontline Experience Operations (Sales, Service, Success, and Trust & Safety) employees to solve problems, facilitate ongoing internal educational programs to ensure top-notch product supportability, and empower Thumbtack’s customers and pros to self-serve their needs via public educational content. About the Role As an Enablement Trainer II, you will play a critical role in delivering and evolving high-impact training programs that enable our frontline teams to perform at their best. You will serve as a trusted facilitator and subject matter expert, leading complex training initiatives across Sales, Service, Success, Trust & Safety, and partner-facing audiences. In this role, you will own the facilitation of major enablement programs such as employee onboarding, continuous upskilling initiatives, and virtual learning experiences for Thumbtack Pros, customers, and key partners. You will partner closely with Enablement Design, Product Operations, and cross-functional stakeholders to ensure training experiences are engaging, relevant, and aligned to business priorities. You will also help pilot new training approaches, contribute to program iteration and improvement, and provide coaching and mentorship to fellow trainers. Your work will directly impact performance outcomes, customer experience, and the growth and development of Thumbtack employees. What you'll do Advanced Training Facilitation: Lead high-impact, interactive training sessions for diverse and often tenured audiences, modeling best-in-class facilitation techniques and fostering meaningful knowledge transfer. Program Ownership: Own the delivery and execution of core enablement programs such as onboarding, role-based upskilling, and large-scale learning initiatives, ensuring consistency, quality, and strong learner engagement. Continuous Learning Enablement: Facilitate ongoing training initiatives that address evolving product capabilities, industry trends, performance gaps, and leadership or soft-skill development needs. Program Evaluation & Iteration: Assess training effectiveness using learner feedback, performance metrics, and business outcomes; partner with Enablement Design to continuously improve content and delivery methods. Cross-Functional Collaboration: Partner closely with Enablement Design, Product Operations, Partnerships, and frontline leaders to align training initiatives with operational goals and strategic priorities. Expanded Audience Enablement: Deliver training for Thumbtack Pros, customers, key partners, and internal partner-facing teams to drive adoption, confidence, and satisfaction across the ecosystem. Mentorship & Innovation: Support and mentor junior trainers while piloting new facilitation techniques or learning approaches that raise the bar for enablement delivery. In order to be successful, you must bring Educational Background: A bachelor’s degree in business, education, organizational development, or a related field is preferred, or an equivalent combination of education and experience. 5–7+ years of experience in training, enablement, or a related role, preferably supporting sales, service, success, or partner-facing teams. Advanced facilitation skills, with demonstrated ability to lead complex, high-stakes virtual training sessions and adapt approaches for different audiences and learning needs. Exceptional verbal and written communication skills, with the ability to influence, engage, and inspire learners. Note that fluency in Spanish is required. Strong stakeholder partnership skills and experience collaborating cross-functionally to deliver aligned enablement outcomes. Ability to connect training initiatives to performance improvement and business impact, using feedback and metrics to inform iteration. A growth mindset and strong team-player mentality, demonstrating adaptability, ownership, and a commitment to continuous learning and development. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $79,000 - $102,000. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $71,000 - $92,000. For candidates living in all other US locations, the expected salary range for this role is currently $67,000 - $87,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Design, build, and maintain data sets and warehouses to support analytics and product needs, ensuring data quality and best practices. | Requires 4+ years of experience with data sets, warehouses, SQL, and modern data stacks like BigQuery, dbt, and Airflow, along with collaboration skills. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Data Engineering Team Thumbtack’s Data Engineering team is a centralized team that works closely with engineers, analysts, data scientists, and machine learning engineers to help design and curate data sets originating from internal and third-party sources to meet current and future needs. Over the next year, it will continue to build on its prior successes in building a more cohesive data warehouse while starting to work more deeply upstream to build data best practices into the full software development lifecycle (SDLC). The Challenge There are several teams all over Thumbtack with Terabytes of data and unique challenges trying to clean and organize this data to measure their performance. In this role, you will work with Engineers, Data Scientists, Managers, and others to understand their needs, and actively work to build datasets to tackle these challenges . What you'll do Collaboratively refine and evangelize a comprehensive framework for integrating data-thinking into the software development lifecycle for product teams Design, architect, and maintain core marketplace datasets, data marts, and feature stores that support a blend of mature products and features with a rapidly evolving product line, in partnership with analytics, data science, and machine learning Integrate with teams consisting of product engineers, analysts, data scientists, machine learning engineers throughout Thumbtack to understand their data needs, and help design datasets with the same engineering rigor as any other software we design Drive data quality and best practices across different business areas Help build the next generation data products at Thumbtack, based on real-time data products on top of Apache Kafka In order to be successful, you must bring 4 or more years of experience designing and building data sets and warehouses Excellent ability to understand the needs of and collaborate with stakeholders in other functions, especially Analytics, and identify opportunities for process improvements across teams Expertise in SQL for analytics/reporting/business intelligence and also for building SQL- and Python-based transforms inside an ETL pipeline, or similar Experience designing, architecting, and maintaining a data warehouse and data marts that seamlessly stitches together data from production databases, clickstream data, and external APIs to serve multiple stakeholders Expertise building the above with a modern data stack based on a cloud-native data warehouse, in our case we use BigQuery, dbt, and Apache Airflow, but a similar stack is fine Experience or strong interest in applying AI-enabled workflows to accelerate development velocity and improve data engineering practices Strong sense of ownership and pride in your work, from ideation and requirements-gathering to project completion and maintenance Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800 - $272,800. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600 - $245,300. For candidates living in all other US locations, the expected salary range for this role is currently $179,400 - $232,100. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Managing customer relationships, driving product adoption, and analyzing engagement data. | Extensive experience in account management, customer success, or similar roles with strong analytical and cross-functional collaboration skills. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Commercial Strategy Team The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. In addition to driving new growth, the Commercial Strategy team owns and executes strategic growth programs that sit at the intersection of multiple teams and functions, and is the center of excellence for continuous improvement, focused on how to drive operational efficiency and rigor as we scale. The team goes where the problems are and are key to enabling future growth opportunities. About the Role As Senior Commercial Strategy Manager, you will serve as a thought partner to leaders across the organization and lead critical, cross-functional initiatives that shape the company’s growth trajectory. You will drive strategic planning cycles, stand up 0-1 initiatives, and unblock & unlock operational scale across our most critical programs. Like most marketplaces, Thumbtack serves two sides: customers and pros. What makes this role unique is that it sits within our Partnerships organization, a fast-growing and increasingly important part of our business. In addition to enabling growth for our core marketplace, you’ll drive valuable impact shaping go-to-market (GTM) strategy for B2B partnerships as well. This is a fast-paced, fluid role in an organization scaling rapidly. Success in this role requires strong problem-solving capabilities, analytical horsepower, comfort operating in ambiguity, “bringing structure to chaos”, as we like to say. You’ll work closely with executives, product and engineering leaders, marketers, sales, finance, etc. so strong business acumen, communication, collaboration skills and the ability to push progress on multiple fronts are essential. This role requires a self-starter mindset and the ability to take ownership of complex, high-priority problems from day one. What you'll do Identify, prioritize and lead initiatives that support our biggest bets and create the greatest impact, while being agile and quickly pivoting as priorities change Develop, test, and incubate new ideas (products and businesses) Own ad hoc analysis and project work (e.g., board prep, planning, goal setting, competitive analysis, financial analyses) Be the connective tissue across teams and functions, aligning stakeholders, harmonizing objectives, and driving progress; this role is extremely cross-functional Be a leader who can see around corners, foresee roadblocks, and proactively propose solutions to overcome them - with minimal guidance Be dynamic, resourceful, and willing to advocate for your projects internally and externally - influencing without authority will be critical to success Be a trusted advisor to the Director of Commercial Strategy, VP of Business Development, and Chief Commercial Officer In order to be successful, you must bring 5-7+ years in management consulting, investment banking, private equity, bizops, or strategy roles A “super generalist” who is comfortable with ambiguity and building frameworks/plans to provide necessary structure Ability to build analytical models and translate them into executive-level insights Demonstrated ability to build strong cross functional relationships and influence leaders at all levels Owner attitude and mentality that rolls up your sleeves to “Get Stuff Done” Adept at influencing without authority and working with internal/external partners from all backgrounds Growth mindset - you care about impact and going the extra mile Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $149,600.00 - $193,600.00. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $134,300.00 - $173,800.00. For candidates living in all other US locations, the expected salary range for this role is currently $127,500.00 - $165,000.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Support strategic initiatives, drive cross-functional collaboration, and improve operational efficiency for technical teams. | Extensive experience in strategy, business operations, or program management in high-growth tech environments, with supporting or partnering with technical teams, and proven ability to lead cross-functional initiatives. | This a Full Remote job, the offer is available from: United States Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Business Operations Program Management Team Thumbtack’s Business Operations Program Management (BOPM) team drives many of our most critical strategic initiatives. We operate at the intersection of strategy and execution, partnering closely with senior leaders to scale operations, align teams, and deliver meaningful outcomes. With a company-wide perspective and deep involvement in day-to-day execution, we bring clarity to complexity and structure to ambiguity. Reporting to the Director of BOPM, the team is embedded across functions to help teams work smarter and move faster. We design operational frameworks, launch new programs, and build scalable systems that endure. Our goal is simple: to ensure bold ideas move beyond concept and are delivered with impact. About the Role We’re hiring a Lead Business Operations Program Manager to support our Engineering, Product, Analytics, and Design (EPAD) organizations, some of the most technical and fast-moving teams at Thumbtack. In this role, you will own strategic initiatives end to end, partnering closely with functional leaders to identify opportunities, drive alignment, and implement solutions that enable teams to scale effectively. This role is ideal for someone who thrives in complexity, brings strong systems thinking, and is willing to dive in to make progress. You will serve as the connective tissue across functions, leading cross-team initiatives, enabling clear decision making, and ensuring EPAD teams have the tools, processes, and context they need to execute well. If you enjoy solving operational problems, driving cross-functional impact, and shaping how high-performing technology teams work, this role offers the chance to make a meaningful difference. What you'll do • Strategic Partnership and Execution: You will be a trusted partner to our Chief Product Officer, Chief Technology Officer, and EPAD leaders, helping turn strategy into execution. This includes building thoughtful, phased plans that account for real-world constraints like team capacity, leadership alignment, and rollout timing. You will identify risks early, surface what is not being said in leadership discussions, and help drive the initiatives that meaningfully move the business forward. • Operational Excellence and Team Coordination: You will not just run meetings, you will make them effective. You will design agendas around decisions that matter, keep fast-moving discussions focused, and ensure outcomes translate into clear action. When priorities compete, you will help navigate trade-offs, maintain momentum, and prevent teams from getting stuck. • Cross-functional Collaboration and Alignment: This role serves as connective tissue across EPAD. You will identify when teams are working in parallel without coordination and step in to align efforts. You will ensure the right stakeholders are involved at the right moments and help teams share learnings rather than reinventing solutions. • Project Management and Analytics: You will use data as a tool for decision making, not documentation. You will define what success looks like, build systems to track progress, and course-correct when needed. Whether launching a new process or sunsetting one that is no longer effective, your focus is on making it easier for teams to do their best work. • Future of Work and Team Culture: You will help shape how EPAD teams operate in a virtual-first environment. This includes co-creating rituals that support strong asynchronous collaboration, designing in-person moments that build connection, and ensuring culture remains intentional as teams scale. You will also lead key people-focused workstreams, translating engagement insights into initiatives that improve employee experience and organizational health. In order to be successful, you must bring • 10+ years of experience in strategy, business operations, or program management roles within high-growth technology companies or similarly fast-paced, ambiguous environments. • Direct experience supporting or partnering with technical organizations such as Product, Engineering, Analytics, or Design, with a strong understanding of how these teams operate and where friction tends to arise. • Proven track record of leading cross-functional initiatives from zero to one, independently scoping work, building alignment, and driving execution without relying on a predefined roadmap. • Experience working closely with executive stakeholders, translating loosely defined objectives into clear plans, influencing through insight rather than authority, and navigating shifting priorities with confidence. • Demonstrated ability to bring clarity to complexity by defining success metrics, designing scalable workflows, and leveraging AI and automation tools to improve decision making and streamline operational processes. • Strong operational instincts paired with strategic judgment, with experience building processes that endure because they work in practice, not just on paper. • Industry experience in consumer marketplaces, SMB platforms, or tech-enabled services preferred, particularly in environments operating at meaningful scale. • Proven experience building operational mechanisms that scale with a rapidly growing org—starting with lightweight, minimum-viable processes, then iterating based on adoption and outcomes (not opinions) to reduce coordination tax as headcount, scope, and dependencies expand. Expected salary ranges • For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $212,400.00 - $259,600.00. • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $190,800.00 - $233,200.00. • For candidates living in all other US locations, the expected salary range for this role is currently $180,900.00 - $221,100.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. This offer from "thumbtack" has been enriched by Jobgether.com and got a 72% flex score.

Support and execute strategic initiatives across engineering, product, analytics, and design teams, ensuring alignment and operational excellence. | Over 10 years of experience in strategy, business operations, or program management within high-growth tech environments, with proven ability to lead cross-functional initiatives and support technical teams. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Business Operations Program Management Team Thumbtack’s Business Operations Program Management (BOPM) team drives many of our most critical strategic initiatives. We operate at the intersection of strategy and execution, partnering closely with senior leaders to scale operations, align teams, and deliver meaningful outcomes. With a company-wide perspective and deep involvement in day-to-day execution, we bring clarity to complexity and structure to ambiguity. Reporting to the Director of BOPM, the team is embedded across functions to help teams work smarter and move faster. We design operational frameworks, launch new programs, and build scalable systems that endure. Our goal is simple: to ensure bold ideas move beyond concept and are delivered with impact. About the Role We’re hiring a Lead Business Operations Program Manager to support our Engineering, Product, Analytics, and Design (EPAD) organizations, some of the most technical and fast-moving teams at Thumbtack. In this role, you will own strategic initiatives end to end, partnering closely with functional leaders to identify opportunities, drive alignment, and implement solutions that enable teams to scale effectively. This role is ideal for someone who thrives in complexity, brings strong systems thinking, and is willing to dive in to make progress. You will serve as the connective tissue across functions, leading cross-team initiatives, enabling clear decision making, and ensuring EPAD teams have the tools, processes, and context they need to execute well. If you enjoy solving operational problems, driving cross-functional impact, and shaping how high-performing technology teams work, this role offers the chance to make a meaningful difference. What you'll do Strategic Partnership and Execution: You will be a trusted partner to our Chief Product Officer, Chief Technology Officer, and EPAD leaders, helping turn strategy into execution. This includes building thoughtful, phased plans that account for real-world constraints like team capacity, leadership alignment, and rollout timing. You will identify risks early, surface what is not being said in leadership discussions, and help drive the initiatives that meaningfully move the business forward. Operational Excellence and Team Coordination: You will not just run meetings, you will make them effective. You will design agendas around decisions that matter, keep fast-moving discussions focused, and ensure outcomes translate into clear action. When priorities compete, you will help navigate trade-offs, maintain momentum, and prevent teams from getting stuck. Cross-functional Collaboration and Alignment: This role serves as connective tissue across EPAD. You will identify when teams are working in parallel without coordination and step in to align efforts. You will ensure the right stakeholders are involved at the right moments and help teams share learnings rather than reinventing solutions. Project Management and Analytics: You will use data as a tool for decision making, not documentation. You will define what success looks like, build systems to track progress, and course-correct when needed. Whether launching a new process or sunsetting one that is no longer effective, your focus is on making it easier for teams to do their best work. Future of Work and Team Culture: You will help shape how EPAD teams operate in a virtual-first environment. This includes co-creating rituals that support strong asynchronous collaboration, designing in-person moments that build connection, and ensuring culture remains intentional as teams scale. You will also lead key people-focused workstreams, translating engagement insights into initiatives that improve employee experience and organizational health. In order to be successful, you must bring 10+ years of experience in strategy, business operations, or program management roles within high-growth technology companies or similarly fast-paced, ambiguous environments. Direct experience supporting or partnering with technical organizations such as Product, Engineering, Analytics, or Design, with a strong understanding of how these teams operate and where friction tends to arise. Proven track record of leading cross-functional initiatives from zero to one, independently scoping work, building alignment, and driving execution without relying on a predefined roadmap. Experience working closely with executive stakeholders, translating loosely defined objectives into clear plans, influencing through insight rather than authority, and navigating shifting priorities with confidence. Demonstrated ability to bring clarity to complexity by defining success metrics, designing scalable workflows, and leveraging AI and automation tools to improve decision making and streamline operational processes. Strong operational instincts paired with strategic judgment, with experience building processes that endure because they work in practice, not just on paper. Industry experience in consumer marketplaces, SMB platforms, or tech-enabled services preferred, particularly in environments operating at meaningful scale. Proven experience building operational mechanisms that scale with a rapidly growing org—starting with lightweight, minimum-viable processes, then iterating based on adoption and outcomes (not opinions) to reduce coordination tax as headcount, scope, and dependencies expand. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $212,400.00 - $259,600.00. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $190,800.00 - $233,200.00. For candidates living in all other US locations, the expected salary range for this role is currently $180,900.00 - $221,100.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Develop and execute leadership development programs, including AI-powered initiatives, and measure their impact. | 7+ years in leadership development, experience with AI in learning, program management skills, and stakeholder engagement. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the talent team We bring Recruiting, Learning & Development, and Talent Management together to create a seamless, high-impact journey for every teammate-from first interview to leadership growth. As part of the People org, we design experiences that accelerate performance, deepen capability, and strengthen culture so teams can do their best work. We partner closely with executives and managers to align development with business priorities and measurable outcomes across Thumbtack. About the role You'll own Thumbtack's leadership development initiatives to build capability for today and readiness for what's next. This role blends strategy, program design, and hands-on execution: you'll finalize the roadmap, launch and iterate programs, and show impact with clear metrics. You'll work directly with senior leaders, managers, and external partners-and use AI thoughtfully-to deliver learning that's practical, scalable, and loved by learners. What you'll do • Leadership development strategy: Evolve a leadership development strategy and annual roadmap tied to workforce and business priorities • Program design & delivery: Build and run end-to-end leadership programs (e.g., leadership onboarding, manager fundamentals, senior leadership learning circles, mentoring, coaching), using blended modalities to meet learners where they are • AI-powered learning: Re-architect our leadership development portfolio with an AI-first mindset to increase relevance, speed, quality and engagement • Measurement & improvement: Establish measurement frameworks to track participation, behavior change, and business impact; iterate programs based on data and feedback. • Stakeholder partnership & coaching: Partner with Talent Management, HRBPs, and business leaders to assess needs and co-create solutions integrated with talent cycles; advise executives and managers • Change leadership: Drive adoption of new programs and make new ways of working stick In order to be successful, you must bring • Leadership development depth: 7+ years in L&D/Talent/Organizational Development, including 5+ years building and scaling end-to-end leadership programs in cross-functional environments • AI-first builder: Hands on experience building AI-powered leadership development programs and initiatives • Program management excellence: Proven ability to run complex, multi-phase initiatives from idea to launch to iteration; strong facilitation skills • Demonstrated strength in stakeholder management and cross-functional collaboration • High-velocity operator: Works fast and experimentally while maintaining a high bar; balances big-picture thinking with roll-up-your-sleeves execution • Growth mindset: Brings an evidence-based perspective on leadership development yet stays flexible and collaborative in fast-changing environments; strong learning orientation Expected salary ranges • For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $159,000.00 - $215,000.00. • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $142,800.00 - $193,200.00. • For candidates living in all other US locations, the expected salary range for this role is currently $135,200.00 - $182,900.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we'll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. Summary Company name: Thumbtack Remote job title: Senior Learning & Development Manager Job tags: leadership development, software project management, cross-functional team leadership

Drive category-level growth through data analysis, cross-functional collaboration, and strategic initiatives to optimize marketplace performance. | 3-5+ years in management consulting, business operations, or category management with strong analytical skills and experience in tech or marketplace businesses. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Commercial Strategy & Category Management Team The Commercial Strategy & Category Management team, part of Thumbtack's Business Development group, fuels company growth through new ventures, partnerships, and strategic product initiatives. We specialize in taking bold ideas from concept to launch, leading cross-functional efforts that improve operations and unlock new opportunities as Thumbtack scales. Within this team, the Category Management function plays a key role by applying deep category expertise to identify growth opportunities, design tailored initiatives for specific markets, and optimize performance across the business. This role is part of that Category Management group, working at the intersection of strategy, execution, and cross-functional collaboration to drive impact where it matters most. About the Role As a Commercial Strategy & Category Manager, you'll be a versatile problem-solver who thrives on tackling complex challenges and driving meaningful initiatives across Thumbtack. You'll bring structure to ambiguity, helping turn big ideas into scalable programs that accelerate growth. Success in this role depends on collaboration and curiosity. You'll partner with Product, Marketing, GTM, Finance, Operations, and Support to move work forward, often by influencing without direct authority. You'll look ahead to identify opportunities, while also supporting the execution of Thumbtack's most pressing priorities. By applying a category lens, you'll help ensure our marketplace meets the distinct needs of each segment (from plumbers to house cleaners) and supports product experiences that resonate with both customers and pros. You'll also translate marketplace insights into clear recommendations, guiding merchandising strategies and enabling performance improvements. This is a unique opportunity to grow your career while shaping how categories contribute to Thumbtack's success - at a time when AI is rapidly reshaping the home services industry and unlocking new possibilities for growth What you'll do • Cross-Functional Collaboration: Work closely with Product, Operations, Marketing (and more!), mobilizing teams without direct authority to deliver measurable improvements. • Category Insights & Growth: Drive category-level growth by analyzing performance data and industry trends, identifying new opportunities, developing strategies, and operationalizing initiatives end-to-end. Prioritize initiatives with the highest impact & stay agile as priorities shift. • Executive-Ready Communication: Craft clear, compelling analyses and materials that can be adapted for leadership audiences. Build confidence presenting your work to cross-functional partners and contributing to larger team presentations. • Industry Expertise: Build deep knowledge of the Home Services industry to bring context, empathy, and sharper insights to decision-making. In order to be successful, you must bring • Experience & Expertise: 3-5+ years in Management Consulting, Business Operations, GTM/Business Strategy, Business Development, Category Management, or similar roles. • Tech & Marketplace Experience: Experience working in technology, marketplace, online retail, or platform businesses; ideally scaling or optimizing category-level performance. • Cross-Functional Collaboration: Demonstrated ability to lead projects and align diverse teams toward shared goals. • Analytical Rigor: Strong quantitative skills, including business case development and financial modeling, with the ability to translate data into actionable insights. • Strategic Curiosity: Passion for solving complex challenges at the intersection of strategy, operations, business development, and technology. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we'll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Design and implement modular backend services that support various operational systems. Collaborate with teams to develop sustainable architecture for real-time event-driven systems and integrations with third-party tools. | Candidates must have 4+ years of experience in backend engineering and building microservice architectures. Experience with integration frameworks and cloud environments is also required. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the BusApps Team We deliver trusted, scalable, secure services and infrastructure to empower Thumbtack employees with the tools they need to get work done. We partner with the business and own our platform of internal tools throughout their lifecycle -- intake, prioritization, buy/build, implementation, support and retirement. About the Role We are looking for a Senior Backend Software Engineer to join Thumbtack’s Business Applications team. This team builds the scalable backend tooling and infrastructure that powers our frontline sales and service, commercial operations, and trust & safety organizations. You’ll design and implement modular backend services that support our Help Center, Contact Center, CX AI Platforms, CRM, and trust and safety operational systems. Your work will drive higher pro supply through more effective sales campaigns, deliver stronger support experiences, and strengthen the systems that keep our marketplace safe. This role will also shape how we integrate third-party enterprise tools (Salesforce, contact center platforms, etc.) with Thumbtack’s backend product services. These integrations will unlock automation and AI-driven workflows (e.g., via Conversational AI), accelerating our ability to support pros, customers, and business functions at scale. As our ecosystem grows and matures, this engineer will help develop sustainable architecture that enables real-time event-driven systems, handling of large data volumes, and personalization at scale. What you'll do This is a hands-on role that will require a high level of autonomy in their work and the ability to make decisions as the founding Engineer supporting the Business Applications team. Unlock and expand write-based and read-based integrations with our product systems (e.g., via GraphQL, APIs) for real-time data pulls. In the near term, building out a microservices architecture to allow Business Application tools to be integrated with product services. Longer term, expanding the existing event-based integrations framework for Salesforce and other 3rd-Party tools into a more scalable, BusApps-owned architecture. Partner with Commercial Operations and Trust & Safety to deliver backend infrastructure for campaigning, alerting, and automation. Collaborate with relevant AI/ML teams to unlock automation and LLM-driven workflows, powering initiatives like Conversational AI. Contribute to backend best practices — service architecture, event-driven systems, monitoring, and resiliency — to scale internal tools into a cohesive platform. In order to be successful, you must bring 4+ years experience in backend engineering, with experience building microservice architectures and online services. Experience building and maintaining integration frameworks, middleware, or service layers that connect enterprise SaaS business tools (e.g., Salesforce, Zendesk, contact center platforms) to backend systems. Fluent in at least one major programming language (Go, Python, Java, or similar) and are able to work with multiple coding languages. You have experience building software using databases (e.g. Postgres, DynamoDB, etc.). Experience developing event-driven architectures, messaging systems, or workflow engines. Track record of working cross-functionally with infra, product, and business teams to deliver scalable systems. Hands-on experience building and operating services in cloud environments (e.g. AWS, GCP, Azure) with secure service entry points, managing authentication/authorization, and implementing scalability and resiliency patterns. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $200,900 - $259,900. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $180,800 - $234,000. For candidates living in all other US locations, the expected salary range for this role is currently $170,800 - $221,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Lead and scale Thumbtack's paid social strategy, manage a team, optimize campaigns across multiple platforms, and drive measurable customer growth. | 6-8 years of paid social marketing experience, proven leadership skills, expertise in major social platforms, strong analytical abilities, and experience managing large budgets. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Team We're a data-driven, highly collaborative team focused on driving sustainable customer growth across paid and organic channels. We combine performance rigor with creative experimentation to unlock meaningful contribution and deliver against Thumbtack's mission of helping homeowners and home professionals accomplish more. About the Role We're looking for a strategic and hands-on Senior Marketing Manager to lead and scale Thumbtack's Paid Social program. This role will manage two direct reports and serve as the go-to expert across social growth channels - including Meta, TikTok, Pinterest, and influencer marketing. You'll drive both national and local campaigns, marrying sharp execution with cross-functional leadership and a strong understanding of how social fits within our broader growth engine. The ideal candidate brings deep expertise in paid social, has worked across the performance marketing ecosystem, and thrives in dynamic environments. You're a strong operator, creative problem solver, and people-first leader who can elevate both strategy and team impact. What you'll do • Own and scale Thumbtack's paid social strategy across platforms like Meta, TikTok, and Pinterest - driving incremental customer growth, while balancing positive contribution. • Own the tracking, attribution, and incrementality measurement strategy for paid social, partnering with internal and third-party tools to ensure confidence in results. • Lead, mentor, and develop two direct reports, providing strategic direction and hands-on coaching to uplevel the team's execution and impact. • Translate customer insights and performance signals into an experimentation roadmap-driving a continuous test-and-learn culture across audiences, creative, and platforms. • Oversee all aspects of campaign management-including budget pacing, bid optimization, creative iteration, audience segmentation, and platform best practices. • Audit and evolve the paid social tech stack, unlocking automation, signal improvements, and campaign efficiency - especially within Meta and TikTok. • Partner closely with analytics, product, and marketing tech teams to build automated tools for audience workflows, creative decisioning, campaign builds, and reporting. • Collaborate with Brand and Creative teams to develop and iterate thumb-stopping, performance-driven creative that also advances Thumbtack's brand narrative. • Manage external agency and platform relationships - pushing for innovation, unlocking new opportunities, and ensuring Thumbtack remains on the leading edge of social marketing. • Drive executive-level reporting and translate channel performance into business impact. In order to be successful, you must bring • A Bachelor's/Master's in Marketing, Business, Statistics, Economics, or a related field preferred • 6 - 8 years of experience managing, scaling, and evolving paid social programs • Proven success leading high-performing teams and developing talent • Deep expertise in Meta, TikTok, Pinterest, and emerging social platforms • Strong analytical chops - experience with Excel/Google Sheets (pivot tables, lookups) and hands-on exposure to incrementality, lift testing, and attribution frameworks • Demonstrated ability to manage multi-million dollar budgets with efficiency and strategic rigor • Confident communicator with experience presenting to senior stakeholders and cross-functional partners • Comfort in a fast-paced, high-stakes growth org - with a bias for action, experimentation, and results Expected salary ranges • For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $155,550 - $201,300. • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $140,250 - $181,500. • For candidates living in all other US locations, the expected salary range for this role is currently $132,600 - $171,600. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we'll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Lead Thumbtack’s customer and agent experience initiatives while managing a team of Experience Architects. Drive complex journey redesigns and set experience design standards to enhance customer satisfaction and operational excellence. | Candidates must have 12+ years in service design or customer operations, with at least 5 years in leadership roles. Proven success in leading customer journey redesigns and expertise in service design methods is essential. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Service Operations Team We're a tight-knit team of process, program management, customer experience and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to identify friction points in customer and pro support journeys, and redesign them with AI-enabled automation and processes. Our focus is on creating service experiences that are both efficient for our operations team and effective for our customers and pros. About the Role As the Sr. Manager, Experience, you’ll lead Thumbtack’s most important customer and agent experience initiatives, while managing and growing a small but high-impact team of Experience Architects within Service Operations. This role requires both strategic vision and hands-on execution—you’ll personally drive our most complex, high-value journey redesigns, while coaching your team to deliver consistent operational excellence and breakthrough customer experiences. You’ll be responsible for setting experience design standards, creating frameworks for innovation, and driving service experience improvements that strengthen Thumbtack’s competitive edge and customer satisfaction. What you'll do Develop and lead a team while owning the most complex, enterprise-level customer and agent journey transformations that drive strategic outcomes. Define and implement service design standards, methods, and governance (dashboards, satisfaction metrics, efficiency measures) that ensure consistent, high-quality service across all touch points. Own the portfolio-level experience strategy and roadmap, advising senior leadership on customer experience investments, service innovation, and operational priorities. Partner across Commercial Operations, Go To Market, Data Science, Product, and other teams to connect service design with technology solutions and operations teamsDevelop and mentor experience design talent through coaching, career development planning, and performance management while fostering a culture of customer-centricity and design thinking excellence Advance AI-enabled service experiences, shaping automation strategies, prompt designs, and escalation logic that balance efficiency with human-centered design. In order to be successful, you must bring 12+ years in service design, customer operations, or experience transformation (5+ in leadership), with a track record of building strong teams and driving organizational change. Proven success leading large-scale customer journey redesigns that improved business results, customer satisfaction, and operational efficiency in complex service environments. Deep expertise in service design methods, journey mapping, systems thinking, and cross-functional collaboration, with hands-on experience setting standards and driving adoption. Strong executive presence and communication skills with the ability to influence senior leaders, craft compelling design narratives, and align teams around customer-first strategies Experience with AI and automation in service contexts, with demonstrated success designing solutions that improve rather than compromise the customer experience Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $178,500 - $241,000 For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $160,700 - $217,400 For candidates living in all other US locations, the expected salary range for this role is currently $151,700 - $205,300 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Own and improve key developer infrastructure components including build systems, CI/CD, test infra, observability, and dev/test environments while collaborating across teams to optimize developer workflows and adopt impactful technologies. | 4+ years software engineering experience, fluency in multiple languages and frameworks, experience in developer infrastructure or related roles, strong problem-solving skills, and a passion for improving developer ecosystems. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Developer Experience Team The Developer Experience (DX) team at Thumbtack is focused on making engineering fast, reliable, and delightful. We tackle hard problems collaboratively, grounded in strong values of ownership and transparency. As a DX team member, you’ll partner closely with engineers company-wide to identify pain points, design pragmatic solutions, and drive impactful improvements that elevate our entire engineering organization. The Challenge We’re tackling some of the most important and complex challenges in modern software development. We’re introducing GenAI tooling into a hybrid local/cloud development environment — balancing innovation with reliability and performance. We’re streamlining the designer–developer feedback loop to enable rapid prototyping and faster iteration. And we’re building the foundations for measuring developer productivity across diverse workflows, helping Thumbtack make smarter, faster engineering investments. What you'll do • Own the realization of the company’s charter across key infrastructure components – build systems, CI/CD, test infra, observability and dev/test environments. • Optimize performance, improve usability and simplify configuration of developer workflows throughout the development pipeline to production. • Work closely with engineers across the entire organization – spanning iOS, Android, web and backend – to identify pain points and gaps in systems and tools, and iterate with them on delivering solutions. • Explore best-in-class and cutting-edge technologies in the industry, evaluate relevance to Thumbtack, and drive adoption of impactful technologies at the company. • Drive engineering projects to completion, with a tenacious focus on the developer impact of those projects. Prioritize tasks to deliver on goals with a sense of urgency. • Solve tough technical problems at any level of the stack, and be persistent in getting to the solution, whether it involves front-end, back-end, or infrastructure work. In order to be successful, you must bring • Minimum of 4+ years of industry experience in software engineering. • You’re fluent in at least one major programming language and would be able to switch between multiple languages and frameworks. In our stack, we use Go, Scala, PHP, TypeScript, React, Next.js, Swift, and Kotlin for our web and mobile apps. Our developer tooling is in Go and Python. • You know what it means to write high quality, maintainable, testable, reliable and performant code, and you enjoy doing it. • You have experience working on a developer infrastructure team, taking on full or part-time developer experience roles, or have contributed to related open source projects. • You can break down complex problems rigorously and understand the tradeoffs necessary to deliver great, impactful products. • You care deeply about developer infrastructure, and have consistently made improvements to the developer ecosystem around you throughout your career. • You’re curious, you’re data-driven, you love to ask questions, you think critically about problems, and enjoy delivering value to your users and your teammates through your work. Expected salary ranges • For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $200,900 - $259,900. • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $180,800 - $234,000. • For candidates living in all other US locations, the expected salary range for this role is currently $170,800 - $221,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

Manage and coach a bilingual sales team to acquire high-capacity businesses, improve sales processes, and drive revenue growth. | 3+ years sales experience, 2-3 years sales management, bilingual Spanish-English, CRM experience (preferably Salesforce), and strong sales coaching skills. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Sales Team The Sales team directly impacts the growth of the company by acquiring high quality + high capacity new professionals who will provide an amazing experience for our customers. Our sales approach drives product comprehension, pro retention, and generates a much higher ROI for the pro vs. pros who self-serve signup. We are a growing sales organization, currently looking for highly motivated leaders who want to be a part of scaling our Sales org. About the Role As a Bilingual Sales Manager, you will oversee a team of Spanish speaking sales reps and their outbound efforts to acquire high-capacity businesses on Thumbtack. You will play a key role in the team’s growth by surfacing learnings from sales conversations, by testing new data sources and sales processes, by improving the quality & quantity of pros on Thumbtack and by driving revenue for the company. What you'll do Maintaining high team morale, setting & achieving goals both as a team, coaching and improving the sales process, managing ever-changing campaigns and team productivity, and helping to streamline the AE workflow and operations processes Train and mentor current team members and new hires on sales strategies, scripting, and processes in a work from home environment Provide feedback to Sales Operations and Enablement on ways to improve workflow and efficiency for Account Executives, as well as identify training needs. Become an expert in the Thumbtack product and clearly articulate why every business professional needs the product as part of their business plan Performance & documentation Manages daily sales issues and reconciles sales for accuracy and completion Other duties as assigned or required. In order to be successful, you must bring Bilingual in both Spanish and English Expert at solution-based selling through aligning prospect goals, needs and problems to product solutions Have a collaborative attitude to share techniques and success with the team Experience with CRM and sales tools, preferably Salesforce Must have a minimum of 3 years sales experience and 2-3 years of sales management experience Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $110,500 - $128,700 For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $99,500 - $79,000 For candidates living in all other US locations, the expected salary range for this role is currently $93,900 - $121,600 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .