Thumbtack

Lead strategy, tooling, and processes for frontline teams and manage operations analysts to optimize marketplace supply health. | 7+ years in operations roles with experience managing senior contributors and strong quantitative skills in marketplace models. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Success Operations Team Success Operations shapes how Thumbtack’s Success organization runs. We design the strategies, programs, and processes that help pros and customers realize value quickly and predictably. Our team partners across Sales, Success, Service, Partnerships, Product, Data Science, and Finance to create clarity, alignment, and an operating rhythm that keeps the marketplace healthy. We focus on building reliable processes, defining clear success metrics, generating insights that guide decisions, and driving the cross functional execution needed to improve marketplace outcomes. Our work ensures the Success organization operates consistently, scales effectively, and delivers meaningful impact for both sides of the marketplace. About the role We are looking for a Sr. Manager of Success Operations to own the strategy, tooling, and process that support our frontline teams across Manual Ops, Partnership Experiments, and the broader Experiments function that serves all of Success, plus the supply health model and levers that keep pro supply ready as more partners come online. You’ll lead a team of senior operations analysts and report to the Director of Success Operations. This role is about bringing structure to chaos: you're comfortable working in a highly entrepreneurial, highly ambiguous, highly versatile environment and building new processes from the ground up, rather than optimizing an already steady-state program. You'll decide where AI genuinely reduces manual load and where a human needs to stay in the loop. You will also shape team capabilities, leadership effectiveness, and talent decisions required to scale this work across Success. What you’ll do Own the strategy, tooling, processes, and outcome-oriented goals for Manual Ops, Partnership Experiments, Experiments serving the broader Success organization, and the supply health model and levers. Serve as the single Commercial Ops liaison to Partnerships, translating new partner commitments and growth spikes into staffed, tooled, supply-ready frontline execution. Lead execution across Success, Partnerships, Product, Data Science, and Finance, resolving dependencies and adapting priorities as partner volume and supply needs change. Oversee the supply health model, dashboard, and levers, directing where to acquire, reactivate, or adjust pricing and job-fit while giving leaders a clear view of coverage, gaps, and required actions. Own headcount and capacity forecasting, business reviews, and executive narratives that translate fulfillment and supply signals into staffing plans and actionable directives. Set the test-and-learn strategy for fulfillment approaches, go-to-market motions, AI-enabled workflows, and automation, determining when to pilot manually and when to invest in scalable solutions. Lead and evolve a high-performing team of managers, senior individual contributors, and/or operations analysts through strategic hiring, coaching, performance management, role clarity, and team-composition decisions. In order to be successful, you must bring 7+ years in Customer Success Operations, Marketplace Operations, Revenue Operations, Business Operations, or similar roles, including experience managing senior individual contributors. Experience in a two-sided marketplace, gig economy platform, or fast-moving consumer/SMB ecosystem, ideally one that was supply-constrained or required balancing supply and demand. Track record of standing up a new operational motion under time pressure, shipping an imperfect version fast and iterating rather than waiting for a fully built system. Quantitative fluency: comfortable enough with coverage ratios, propensity or probability-based models, or similar frameworks to direct someone building one and sanity-check their output yourself. Hands-on experience shipping an AI-enabled workflow or automation in an operations context, including the judgment to know when automation isn't the right call. Strong executive presence and a track record of changing senior stakeholders' minds with data rather than title or authority. Demonstrated ability to translate ambiguous marketplace-level problems into cross-team strategies, make difficult talent decisions, and build a culture of accountability, feedback, and growth. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $190,400 - $246,400. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $171,700 - $222,200 For candidates living in all other US locations, the expected salary range for this role is currently $161,500 - $209,000 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Lead innovation and execution of user experiences to simplify home care and drive business growth, transforming ideas into scalable product initiatives. | Proven track record launching consumer mobile or web products with strong user-centric thinking, excellent analytical skills, business acumen, and ability to drive cross-functional alignment. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Product Management Team Our team is small but mighty, partnering closely with Engineering, Design, and Analytics to craft a two-sided marketplace that successfully delivers business to our pros while helping millions of customers complete their home projects each year. We have cultivated an environment defined by radical ownership and a strong bias for action, empowering you to move fast, define your own strategy, and drive outcomes quickly. We are outcome-obsessed and strive to spend our time on high-leverage product thinking rather than bureaucracy, minimizing administrative overhead to focus on what truly moves the needle for our users. About the role We're looking for an entrepreneurial Product Manager who is driven by autonomy and fueled by ownership. You will be at the helm of innovation and execution, shaping industry-disrupting user experiences that simplify how millions of people confidently care for their homes and how home service professionals grow their business. This role is about defining product vision, challenging the status quo, and driving outcomes that leave a lasting impact on our customers, local service professionals, and the entire home services industry. What you’ll do Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria. Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions. Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria. In order to be successful, you must bring A proven track record of launching impactful consumer mobile or web products that users love. Exceptional user-centric thinking with strong user experience and product sense, allowing you to empathize with users and craft excellent experiences. Excellent analytical thinking and problem-solving skills combined with strong business acumen. Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving cross-functional alignment. Excellent written and verbal communication skills, with a talent for articulating complex customer problems precisely. Comfort with and strong discerning judgment of AI Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $200,600.00 - $259,600.00. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $180,200.00 - $233,200.00. For candidates living in all other US locations, the expected salary range for this role is currently $170,900.00 - $221,100.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Develop and execute global internal communications strategies and advise senior leadership on messaging. | Requires 8+ years in internal/executive communications with leadership experience and strong writing skills. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Employee Communications Team We shape how it feels to work at Thumbtack. The Employee Communications team sits at the intersection of culture, communication, and brand. We translate Thumbtack's mission and strategy into meaningful moments for employees and candidates alike. By bringing together internal communications and employer brand storytelling, we ensure our values are not just articulated, but experienced. From leadership messaging and key company moments to recruitment marketing campaigns, we create a cohesive narrative that resonates from a candidate's first interaction through every stage of the employee experience, reinforcing who we are and what we stand for along the way. About the role As Lead Internal Communications Manager, you'll serve as a senior strategist and thought leader on internal communications. You'll own the development and execution of high-impact strategies that span internal communications, employer brand, and executive messaging, driving alignment across the organization and shaping how Thumbtack's story is told. This is a high-visibility role that requires both strategic vision and hands-on execution. You'll independently lead multi-year communications initiatives, manage complex stakeholder relationships end-to-end, and serve as a trusted partner to senior leaders and cross-functional teams, influencing decisions at the highest levels of the organization. What you’ll do Develop and execute global internal communications strategies that connect business priorities to clear, consistent messaging across teams and audiences. Drive long-term, high-impact communications initiatives from strategy through execution, establishing communications frameworks and best practices that improve consistency, effectiveness, and organizational alignment. Advise senior leaders on communications strategy, shaping executive messaging and employee narratives through high-stakes, high-visibility, and sensitive business moments. Establish success metrics for communications programs, evaluate effectiveness, and use insights to continuously improve communications strategy and employee engagement. Shape executive and enterprise communications, including all-hands presentations, AMA materials, leadership updates, and company announcements, ensuring every communication aligns with business priorities, audience needs, and Thumbtack's narrative. Influence cross-functional partners at all levels, driving strategic alignment and advancing key initiatives in partnership with leaders across Brand & Communications, Marketing, People, Engineering, Product, and other business functions. Leverage AI to accelerate research, drafting, synthesis, and iteration while applying exceptional editorial judgment to ensure quality, accuracy, and audience fit. In order to be successful, you must bring 8+ years of experience in internal or executive communications. A proven track record of independently leading enterprise communications strategies that shape business priorities, influence executive stakeholders, and drive measurable organizational impact. Success leading communications for company-wide moments such as all-hands meetings, AMAs, executive announcements, reorganizations, and culture initiatives. Exceptional written and verbal communication skills, with the ability to translate complex business topics into clear, compelling narratives that inform, inspire, and align diverse audiences. Strong executive presence with a demonstrated ability to advise senior leaders on messaging, narrative development, organizational change, and employee communications strategy. Ability to establish scalable communications programs, operating models, and best practices, using data-driven insights and measurement to continuously improve effectiveness, team performance, and organizational impact. Exceptional editorial judgment, including the ability to thoughtfully integrate AI into communications workflows while maintaining accountability for every final deliverable. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $187,000 - $242,000. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $168,300 - $217,800. For candidates living in all other US locations, the expected salary range for this role is currently $159,000 - $205,700. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Build backend services and APIs to connect business applications with product services and create reusable integration patterns. | Strong backend engineering experience building production services and ability to translate ambiguous workflows into technical designs with good judgment on security and reliability. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Business Applications Org The Business Applications org builds and operates the internal systems that help Thumbtack run effectively at scale: Salesforce-centered workflows, admin tooling, and integrations that connect teams across the company. We are expanding that foundation into a broader internal platform for business workflows, with shared APIs, reusable integration patterns, and safe, auditable capabilities for business-critical actions. The org works closely with engineering and business partners to turn complex internal needs into systems that are easier to operate, extend, and automate responsibly. The challenge Thumbtack's internal systems are becoming more connected, more automated, and more central to how teams serve customers, pros, and the business. Business Applications is helping drive that shift by turning Salesforce-centered workflows and operational tools into a broader internal platform for AI-enabled work. The challenge for this engineer is to build the backend services, APIs, and integration patterns that let agents and business systems take safe, auditable action across Thumbtack's internal ecosystem. This work will shape how teams move from one-off operational workflows to production capabilities that can be reused, extended, and trusted by the business. What you’ll do Build backend services and APIs that connect Business Applications workflows with Thumbtack's product and platform services. Bring agentic and AI-enabled workflow prototypes into production with the reliability, observability, and human review needed for business-critical work. Create reusable integration patterns that let internal tools, third-party systems, and agents take safe, auditable action across systems. Partner with business and engineering teams to understand operational workflows and turn the highest-value problems into durable backend capabilities. Help define the technical foundation for a BusApps platform that supports reliable integrations, safe automation, and production AI workflows. In order to be successful, you must bring Strong backend engineering experience building production services, APIs, or platform capabilities. Technical judgment for integrations where reliability, security, data correctness, and audibility matter. Ability to turn ambiguous operational workflows into clear technical designs that can be delivered incrementally. Strong collaboration skills with engineering, business, and operational partners, especially when technical constraints and business needs need to be reconciled. Comfort learning new domains quickly, including internal systems, third-party business applications, and AI-enabled workflows, with the judgment to know when automation needs human review. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00. For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Lead product and experience marketing to align company strategy with user engagement and go-to-market plans. | 10+ years in product or lifecycle marketing with senior leadership experience and expertise in messaging frameworks for complex portfolios. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Marketing & Communications Team The Marketing & Communications team at Thumbtack is responsible for turning the company’s product ambitions into relationships that last. Product Marketing translates Thumbtack’s strategy into positioning that homeowners and professionals genuinely understand and value. Experience Marketing—spanning Lifecycle, Landing Page Optimization and Content Marketing—builds the ongoing engagement that makes Thumbtack indispensable after the first interaction. Together, these functions connect product, growth, and commercial efforts to the outcomes that matter most to the business. About the role This Sr. Director role leads both Product Marketing and Experience Marketing at a pivotal moment for Thumbtack. Demand is growing ahead of plan, the product roadmap is ambitious, and the company is investing seriously in the marketing capability that will turn transactional usage into lasting relationships. You will own strategy and execution across PMM and Experience Marketing, manage a team of experienced marketers, and work closely with Product, Commercial, and Growth leadership to keep these functions tied to the outcomes that drive the business forward. What you’ll do Serve as the voice of the homeowner and the professional inside Thumbtack — building a continuous, rigorous understanding of what both audiences need, how they make decisions, and where the product earns or loses their trust, and bringing that perspective into product planning before decisions are made Partner with product and senior leadership to shape product vision and strategy, contributing customer insight, market perspective, and positioning upstream of the roadmap rather than downstream of engineering Lead Product Marketing to define positioning and product narrative ahead of the roadmap — for both homeowners and professionals — ensuring messaging holds coherence across a two-sided marketplace from company narrative through in-product copy Set the strategic direction for Experience Marketing, connecting Lifecycle, Landing Page optimization and Content Marketing so behavioral signals and content performance inform each other and align with the broader growth strategy Partner directly with the CPO, CCO, and Growth leadership on roadmap priorities, go-to-market strategy, and commercial alignment Represent your team's strategy and results clearly to senior leadership and serve as a credible voice for PMM and Experience Marketing in cross-functional conversations Develop your team, create clear accountability, and foster an environment where strong marketers do their best work In order to be successful, you must bring 10+ years of experience in product marketing, lifecycle marketing, or both, including significant experience leading high-performing teams at the Senior Director level (or equivalent) within a high-growth company. A track record of working closely with product teams, not just downstream of them; you have built positioning and messaging frameworks that hold across multiple audiences and a complex product portfolio. Demonstrated ability to build positioning and messaging frameworks that hold across multiple audiences and a complex product portfolio. Preferred experience in a two-sided marketplace, where the same product must earn trust with consumers and business users who care about very different things. A clear point of view on how segmentation, personalization, and behavioral data should shape how a company communicates with its users over time. Strong cross-functional instincts—you earn trust with product, engineering, and commercial teams by being specific, rigorous, and useful. A commitment to developing your team and building clear accountability structures that help strong people do their best work. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $270,300 - $349,800 For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $243,100 - $314,600 For candidates living in all other US locations, the expected salary range for this role is currently $229,500 - $297,000 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Design and maintain software and systems to improve platform availability, scalability, and efficiency including infrastructure management and troubleshooting. | At least 5 years managing infrastructure and distributed systems in production cloud environments with fluency in AWS, Linux, and multiple programming languages such as Python, Go, or PHP. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Site Reliability Engineering Team Thumbtack's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts Thumbtack’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems. The challenge The Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build Thumbtack’s ecosystem of platform services that have the right impact at the right time. Thumbtack values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications. What you’ll do Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services Set the architectural direction of infrastructure and platform services while supporting the engineering organization Design and implement tools and processes used for deployment, change, service, and infrastructure management Troubleshoot and debug critical systems throughout the SDLC Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization Capacity planning and demand forecasting, anticipating performance bottlenecks Participate in rotating on-call duties In order to be successful, you must bring Extensive fluency in AWS and Linux Ability to effectively read, write, and debug code in programming languages like but not limited to: Python, Go, PHP, Javascript Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact 5 years of experience managing infrastructure and systems Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment Ability to communicate clearly and effectively to cross functional partners of various technical levels Passion for reducing toil and improving developer experience Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00 For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00 For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Own and optimize infrastructure components like build systems, CI/CD, and observability to improve developer workflows and collaborate across platforms. | Minimum 4+ years software engineering experience with fluency in a major programming language and proven developer infrastructure contributions. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Developer Experience Team The Developer Experience (DX) team at Thumbtack is focused on making engineering fast, reliable, and delightful. We tackle hard problems collaboratively, grounded in strong values of ownership and transparency. As a DX team member, you’ll partner closely with engineers company-wide to identify pain points, design pragmatic solutions, and drive impactful improvements that elevate our entire engineering organization. The challenge We’re tackling some of the most important and complex challenges in modern software development. We’re introducing GenAI tooling into a hybrid local/cloud development environment — balancing innovation with reliability and performance. We’re streamlining the designer–developer feedback loop to enable rapid prototyping and faster iteration. And we’re building the foundations for measuring developer productivity across diverse workflows, helping Thumbtack make smarter, faster engineering investments. What you’ll do Own the realization of the company’s charter across key infrastructure components – build systems, CI/CD, test infra, observability and dev/test environments. Optimize performance, improve usability and simplify configuration of developer workflows throughout the development pipeline to production. Work closely with engineers across the entire organization – spanning iOS, Android, web and backend – to identify pain points and gaps in systems and tools, and iterate with them on delivering solutions. Explore best-in-class and cutting-edge technologies in the industry, evaluate relevance to Thumbtack, and drive adoption of impactful technologies at the company. Drive engineering projects to completion, with a tenacious focus on the developer impact of those projects. Prioritize tasks to deliver on goals with a sense of urgency. Solve tough technical problems at any level of the stack, and be persistent in getting to the solution, whether it involves front-end, back-end, or infrastructure work. In order to be successful, you must bring Minimum of 4+ years of industry experience in software engineering. You’re fluent in at least one major programming language and would be able to switch between multiple languages and frameworks. In our stack, we use Go, Scala, PHP, TypeScript, React, Next.js, Swift, and Kotlin for our web and mobile apps. Our developer tooling is in Go and Python. You know what it means to write high quality, maintainable, testable, reliable and performant code, and you enjoy doing it. You have experience working on a developer infrastructure team, taking on full or part-time developer experience roles, or have contributed to related open source projects. You can break down complex problems rigorously and understand the tradeoffs necessary to deliver great, impactful products. You care deeply about developer infrastructure, and have consistently made improvements to the developer ecosystem around you throughout your career. You’re curious, you’re data-driven, you love to ask questions, you think critically about problems, and enjoy delivering value to your users and your teammates through your work. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00. For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Lead go-to-market strategy and adoption for AI-powered consumer hiring experiences. | 4+ years product marketing experience with consumer-facing products and strong GTM expertise. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Product Marketing Manager Team Product Marketing’s goal is to make Thumbtack known, trusted, and loved by influencing the product roadmap, developing impactful positioning, and launching multi-channel campaigns. We shape our product to be market-leading and deeply aligned with the needs of both pros and customers. About the Role Thumbtack is reimagining how consumers complete their home projects from the moment they identify an issue to hiring the right pro, and AI is at the center of that transformation. As a Product Marketing Manager focused on the consumer hiring experience, you will play a pivotal role in bringing AI-powered products to market and driving adoption to move homeowners from uncertainty to confidence. In this role, you’ll be a strategic thought partner to Product, Design, Research and Data Science, building clear problem framing, grounding product decisions in market insights, and developing differentiated positioning and messaging in the market. You’ll work to deeply understand our homeowner audience including how they think about home projects, their motivations, and where they get stuck. And you’ll help optimize our new customer experience, reducing friction so more customers feel ready to start a project. You'll also partner with our growth team to identify new product experiences that drive demand, repeat usage, and long-term consumer engagement. What you'll do • Become the expert on our homeowners, competitors and AI trends shaping the consumer hiring landscape to identify opportunities and areas of differentiation, using these insights to shape product strategy and define our right to win. • Own the end-to-end GTM strategy for our consumer AI-powered hiring experiences from insight generation and market assessment, through positioning and messaging, launch strategy, and performance measurement. • Drive product-market fit and adoption for these experiences, identifying the ideal customer and use cases, clearly articulating the value that these products deliver to homeowners. • Collaborate with Product, Design, and Research to determine how we can reduce friction and drop off in the search experience to get more customers to start a project. • Build consistent internal and external narratives on our hiring experience in close partnership with Brand, PR, Growth and Lifecycle Marketing. • Partner with the growth team to identify product opportunities that generate new demand and increase repeat usage among existing customers. In order to be successful, you must bring • 4+ years of product marketing experience, with a strong foundation in consumer-facing products. • Demonstrated ability to develop sharp, insight-driven positioning and messaging for products that are still finding product market fit. • Experience working with Brand, Growth, Lifecycle and PR teams to align on a unified narrative. • Strong 0-to-1 GTM expertise, with experience taking products from insight generation through launch strategy and performance measurement. • Excellent collaboration and communication skills, with the ability to influence and drive alignment with cross-functional partners. • Comfortable operating with ambiguity in a fast-moving environment, bringing structure and a strong user-centric mindset to complex, evolving problems. Expected salary ranges • For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $108,800.00 - $140,800.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Drive category-level growth through data analysis, cross-functional collaboration, and strategic initiatives to optimize marketplace performance. | 3-5+ years in management consulting, business operations, or category management with strong analytical skills and experience in tech or marketplace businesses. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Commercial Strategy & Category Management Team The Commercial Strategy & Category Management team, part of Thumbtack's Business Development group, fuels company growth through new ventures, partnerships, and strategic product initiatives. We specialize in taking bold ideas from concept to launch, leading cross-functional efforts that improve operations and unlock new opportunities as Thumbtack scales. Within this team, the Category Management function plays a key role by applying deep category expertise to identify growth opportunities, design tailored initiatives for specific markets, and optimize performance across the business. This role is part of that Category Management group, working at the intersection of strategy, execution, and cross-functional collaboration to drive impact where it matters most. About the Role As a Commercial Strategy & Category Manager, you'll be a versatile problem-solver who thrives on tackling complex challenges and driving meaningful initiatives across Thumbtack. You'll bring structure to ambiguity, helping turn big ideas into scalable programs that accelerate growth. Success in this role depends on collaboration and curiosity. You'll partner with Product, Marketing, GTM, Finance, Operations, and Support to move work forward, often by influencing without direct authority. You'll look ahead to identify opportunities, while also supporting the execution of Thumbtack's most pressing priorities. By applying a category lens, you'll help ensure our marketplace meets the distinct needs of each segment (from plumbers to house cleaners) and supports product experiences that resonate with both customers and pros. You'll also translate marketplace insights into clear recommendations, guiding merchandising strategies and enabling performance improvements. This is a unique opportunity to grow your career while shaping how categories contribute to Thumbtack's success - at a time when AI is rapidly reshaping the home services industry and unlocking new possibilities for growth What you'll do • Cross-Functional Collaboration: Work closely with Product, Operations, Marketing (and more!), mobilizing teams without direct authority to deliver measurable improvements. • Category Insights & Growth: Drive category-level growth by analyzing performance data and industry trends, identifying new opportunities, developing strategies, and operationalizing initiatives end-to-end. Prioritize initiatives with the highest impact & stay agile as priorities shift. • Executive-Ready Communication: Craft clear, compelling analyses and materials that can be adapted for leadership audiences. Build confidence presenting your work to cross-functional partners and contributing to larger team presentations. • Industry Expertise: Build deep knowledge of the Home Services industry to bring context, empathy, and sharper insights to decision-making. In order to be successful, you must bring • Experience & Expertise: 3-5+ years in Management Consulting, Business Operations, GTM/Business Strategy, Business Development, Category Management, or similar roles. • Tech & Marketplace Experience: Experience working in technology, marketplace, online retail, or platform businesses; ideally scaling or optimizing category-level performance. • Cross-Functional Collaboration: Demonstrated ability to lead projects and align diverse teams toward shared goals. • Analytical Rigor: Strong quantitative skills, including business case development and financial modeling, with the ability to translate data into actionable insights. • Strategic Curiosity: Passion for solving complex challenges at the intersection of strategy, operations, business development, and technology. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we'll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Design and implement modular backend services that support various operational systems. Collaborate with teams to develop sustainable architecture for real-time event-driven systems and integrations with third-party tools. | Candidates must have 4+ years of experience in backend engineering and building microservice architectures. Experience with integration frameworks and cloud environments is also required. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the BusApps Team We deliver trusted, scalable, secure services and infrastructure to empower Thumbtack employees with the tools they need to get work done. We partner with the business and own our platform of internal tools throughout their lifecycle -- intake, prioritization, buy/build, implementation, support and retirement. About the Role We are looking for a Senior Backend Software Engineer to join Thumbtack’s Business Applications team. This team builds the scalable backend tooling and infrastructure that powers our frontline sales and service, commercial operations, and trust & safety organizations. You’ll design and implement modular backend services that support our Help Center, Contact Center, CX AI Platforms, CRM, and trust and safety operational systems. Your work will drive higher pro supply through more effective sales campaigns, deliver stronger support experiences, and strengthen the systems that keep our marketplace safe. This role will also shape how we integrate third-party enterprise tools (Salesforce, contact center platforms, etc.) with Thumbtack’s backend product services. These integrations will unlock automation and AI-driven workflows (e.g., via Conversational AI), accelerating our ability to support pros, customers, and business functions at scale. As our ecosystem grows and matures, this engineer will help develop sustainable architecture that enables real-time event-driven systems, handling of large data volumes, and personalization at scale. What you'll do This is a hands-on role that will require a high level of autonomy in their work and the ability to make decisions as the founding Engineer supporting the Business Applications team. Unlock and expand write-based and read-based integrations with our product systems (e.g., via GraphQL, APIs) for real-time data pulls. In the near term, building out a microservices architecture to allow Business Application tools to be integrated with product services. Longer term, expanding the existing event-based integrations framework for Salesforce and other 3rd-Party tools into a more scalable, BusApps-owned architecture. Partner with Commercial Operations and Trust & Safety to deliver backend infrastructure for campaigning, alerting, and automation. Collaborate with relevant AI/ML teams to unlock automation and LLM-driven workflows, powering initiatives like Conversational AI. Contribute to backend best practices — service architecture, event-driven systems, monitoring, and resiliency — to scale internal tools into a cohesive platform. In order to be successful, you must bring 4+ years experience in backend engineering, with experience building microservice architectures and online services. Experience building and maintaining integration frameworks, middleware, or service layers that connect enterprise SaaS business tools (e.g., Salesforce, Zendesk, contact center platforms) to backend systems. Fluent in at least one major programming language (Go, Python, Java, or similar) and are able to work with multiple coding languages. You have experience building software using databases (e.g. Postgres, DynamoDB, etc.). Experience developing event-driven architectures, messaging systems, or workflow engines. Track record of working cross-functionally with infra, product, and business teams to deliver scalable systems. Hands-on experience building and operating services in cloud environments (e.g. AWS, GCP, Azure) with secure service entry points, managing authentication/authorization, and implementing scalability and resiliency patterns. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $200,900 - $259,900. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $180,800 - $234,000. For candidates living in all other US locations, the expected salary range for this role is currently $170,800 - $221,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Lead and scale Thumbtack's paid social strategy, manage a team, optimize campaigns across multiple platforms, and drive measurable customer growth. | 6-8 years of paid social marketing experience, proven leadership skills, expertise in major social platforms, strong analytical abilities, and experience managing large budgets. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together. About the Team We're a data-driven, highly collaborative team focused on driving sustainable customer growth across paid and organic channels. We combine performance rigor with creative experimentation to unlock meaningful contribution and deliver against Thumbtack's mission of helping homeowners and home professionals accomplish more. About the Role We're looking for a strategic and hands-on Senior Marketing Manager to lead and scale Thumbtack's Paid Social program. This role will manage two direct reports and serve as the go-to expert across social growth channels - including Meta, TikTok, Pinterest, and influencer marketing. You'll drive both national and local campaigns, marrying sharp execution with cross-functional leadership and a strong understanding of how social fits within our broader growth engine. The ideal candidate brings deep expertise in paid social, has worked across the performance marketing ecosystem, and thrives in dynamic environments. You're a strong operator, creative problem solver, and people-first leader who can elevate both strategy and team impact. What you'll do • Own and scale Thumbtack's paid social strategy across platforms like Meta, TikTok, and Pinterest - driving incremental customer growth, while balancing positive contribution. • Own the tracking, attribution, and incrementality measurement strategy for paid social, partnering with internal and third-party tools to ensure confidence in results. • Lead, mentor, and develop two direct reports, providing strategic direction and hands-on coaching to uplevel the team's execution and impact. • Translate customer insights and performance signals into an experimentation roadmap-driving a continuous test-and-learn culture across audiences, creative, and platforms. • Oversee all aspects of campaign management-including budget pacing, bid optimization, creative iteration, audience segmentation, and platform best practices. • Audit and evolve the paid social tech stack, unlocking automation, signal improvements, and campaign efficiency - especially within Meta and TikTok. • Partner closely with analytics, product, and marketing tech teams to build automated tools for audience workflows, creative decisioning, campaign builds, and reporting. • Collaborate with Brand and Creative teams to develop and iterate thumb-stopping, performance-driven creative that also advances Thumbtack's brand narrative. • Manage external agency and platform relationships - pushing for innovation, unlocking new opportunities, and ensuring Thumbtack remains on the leading edge of social marketing. • Drive executive-level reporting and translate channel performance into business impact. In order to be successful, you must bring • A Bachelor's/Master's in Marketing, Business, Statistics, Economics, or a related field preferred • 6 - 8 years of experience managing, scaling, and evolving paid social programs • Proven success leading high-performing teams and developing talent • Deep expertise in Meta, TikTok, Pinterest, and emerging social platforms • Strong analytical chops - experience with Excel/Google Sheets (pivot tables, lookups) and hands-on exposure to incrementality, lift testing, and attribution frameworks • Demonstrated ability to manage multi-million dollar budgets with efficiency and strategic rigor • Confident communicator with experience presenting to senior stakeholders and cross-functional partners • Comfort in a fast-paced, high-stakes growth org - with a bias for action, experimentation, and results Expected salary ranges • For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $155,550 - $201,300. • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $140,250 - $181,500. • For candidates living in all other US locations, the expected salary range for this role is currently $132,600 - $171,600. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we'll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Lead Thumbtack’s customer and agent experience initiatives while managing a team of Experience Architects. Drive complex journey redesigns and set experience design standards to enhance customer satisfaction and operational excellence. | Candidates must have 12+ years in service design or customer operations, with at least 5 years in leadership roles. Proven success in leading customer journey redesigns and expertise in service design methods is essential. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Service Operations Team We're a tight-knit team of process, program management, customer experience and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to identify friction points in customer and pro support journeys, and redesign them with AI-enabled automation and processes. Our focus is on creating service experiences that are both efficient for our operations team and effective for our customers and pros. About the Role As the Sr. Manager, Experience, you’ll lead Thumbtack’s most important customer and agent experience initiatives, while managing and growing a small but high-impact team of Experience Architects within Service Operations. This role requires both strategic vision and hands-on execution—you’ll personally drive our most complex, high-value journey redesigns, while coaching your team to deliver consistent operational excellence and breakthrough customer experiences. You’ll be responsible for setting experience design standards, creating frameworks for innovation, and driving service experience improvements that strengthen Thumbtack’s competitive edge and customer satisfaction. What you'll do Develop and lead a team while owning the most complex, enterprise-level customer and agent journey transformations that drive strategic outcomes. Define and implement service design standards, methods, and governance (dashboards, satisfaction metrics, efficiency measures) that ensure consistent, high-quality service across all touch points. Own the portfolio-level experience strategy and roadmap, advising senior leadership on customer experience investments, service innovation, and operational priorities. Partner across Commercial Operations, Go To Market, Data Science, Product, and other teams to connect service design with technology solutions and operations teamsDevelop and mentor experience design talent through coaching, career development planning, and performance management while fostering a culture of customer-centricity and design thinking excellence Advance AI-enabled service experiences, shaping automation strategies, prompt designs, and escalation logic that balance efficiency with human-centered design. In order to be successful, you must bring 12+ years in service design, customer operations, or experience transformation (5+ in leadership), with a track record of building strong teams and driving organizational change. Proven success leading large-scale customer journey redesigns that improved business results, customer satisfaction, and operational efficiency in complex service environments. Deep expertise in service design methods, journey mapping, systems thinking, and cross-functional collaboration, with hands-on experience setting standards and driving adoption. Strong executive presence and communication skills with the ability to influence senior leaders, craft compelling design narratives, and align teams around customer-first strategies Experience with AI and automation in service contexts, with demonstrated success designing solutions that improve rather than compromise the customer experience Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $178,500 - $241,000 For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $160,700 - $217,400 For candidates living in all other US locations, the expected salary range for this role is currently $151,700 - $205,300 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Own and improve key developer infrastructure components including build systems, CI/CD, test infra, observability, and dev/test environments while collaborating across teams to optimize developer workflows and adopt impactful technologies. | 4+ years software engineering experience, fluency in multiple languages and frameworks, experience in developer infrastructure or related roles, strong problem-solving skills, and a passion for improving developer ecosystems. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Developer Experience Team The Developer Experience (DX) team at Thumbtack is focused on making engineering fast, reliable, and delightful. We tackle hard problems collaboratively, grounded in strong values of ownership and transparency. As a DX team member, you’ll partner closely with engineers company-wide to identify pain points, design pragmatic solutions, and drive impactful improvements that elevate our entire engineering organization. The Challenge We’re tackling some of the most important and complex challenges in modern software development. We’re introducing GenAI tooling into a hybrid local/cloud development environment — balancing innovation with reliability and performance. We’re streamlining the designer–developer feedback loop to enable rapid prototyping and faster iteration. And we’re building the foundations for measuring developer productivity across diverse workflows, helping Thumbtack make smarter, faster engineering investments. What you'll do • Own the realization of the company’s charter across key infrastructure components – build systems, CI/CD, test infra, observability and dev/test environments. • Optimize performance, improve usability and simplify configuration of developer workflows throughout the development pipeline to production. • Work closely with engineers across the entire organization – spanning iOS, Android, web and backend – to identify pain points and gaps in systems and tools, and iterate with them on delivering solutions. • Explore best-in-class and cutting-edge technologies in the industry, evaluate relevance to Thumbtack, and drive adoption of impactful technologies at the company. • Drive engineering projects to completion, with a tenacious focus on the developer impact of those projects. Prioritize tasks to deliver on goals with a sense of urgency. • Solve tough technical problems at any level of the stack, and be persistent in getting to the solution, whether it involves front-end, back-end, or infrastructure work. In order to be successful, you must bring • Minimum of 4+ years of industry experience in software engineering. • You’re fluent in at least one major programming language and would be able to switch between multiple languages and frameworks. In our stack, we use Go, Scala, PHP, TypeScript, React, Next.js, Swift, and Kotlin for our web and mobile apps. Our developer tooling is in Go and Python. • You know what it means to write high quality, maintainable, testable, reliable and performant code, and you enjoy doing it. • You have experience working on a developer infrastructure team, taking on full or part-time developer experience roles, or have contributed to related open source projects. • You can break down complex problems rigorously and understand the tradeoffs necessary to deliver great, impactful products. • You care deeply about developer infrastructure, and have consistently made improvements to the developer ecosystem around you throughout your career. • You’re curious, you’re data-driven, you love to ask questions, you think critically about problems, and enjoy delivering value to your users and your teammates through your work. Expected salary ranges • For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $200,900 - $259,900. • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $180,800 - $234,000. • For candidates living in all other US locations, the expected salary range for this role is currently $170,800 - $221,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

Manage and coach a bilingual sales team to acquire high-capacity businesses, improve sales processes, and drive revenue growth. | 3+ years sales experience, 2-3 years sales management, bilingual Spanish-English, CRM experience (preferably Salesforce), and strong sales coaching skills. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Sales Team The Sales team directly impacts the growth of the company by acquiring high quality + high capacity new professionals who will provide an amazing experience for our customers. Our sales approach drives product comprehension, pro retention, and generates a much higher ROI for the pro vs. pros who self-serve signup. We are a growing sales organization, currently looking for highly motivated leaders who want to be a part of scaling our Sales org. About the Role As a Bilingual Sales Manager, you will oversee a team of Spanish speaking sales reps and their outbound efforts to acquire high-capacity businesses on Thumbtack. You will play a key role in the team’s growth by surfacing learnings from sales conversations, by testing new data sources and sales processes, by improving the quality & quantity of pros on Thumbtack and by driving revenue for the company. What you'll do Maintaining high team morale, setting & achieving goals both as a team, coaching and improving the sales process, managing ever-changing campaigns and team productivity, and helping to streamline the AE workflow and operations processes Train and mentor current team members and new hires on sales strategies, scripting, and processes in a work from home environment Provide feedback to Sales Operations and Enablement on ways to improve workflow and efficiency for Account Executives, as well as identify training needs. Become an expert in the Thumbtack product and clearly articulate why every business professional needs the product as part of their business plan Performance & documentation Manages daily sales issues and reconciles sales for accuracy and completion Other duties as assigned or required. In order to be successful, you must bring Bilingual in both Spanish and English Expert at solution-based selling through aligning prospect goals, needs and problems to product solutions Have a collaborative attitude to share techniques and success with the team Experience with CRM and sales tools, preferably Salesforce Must have a minimum of 3 years sales experience and 2-3 years of sales management experience Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $110,500 - $128,700 For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $99,500 - $79,000 For candidates living in all other US locations, the expected salary range for this role is currently $93,900 - $121,600 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .