Thrive

Provide advanced remote support and resolve escalated incidents across multi-tenant client environments while mentoring engineers and improving service delivery. | 3-5 years IT support experience in MSP or multi-tenant environments with strong Windows Server, Microsoft cloud, networking, endpoint security, backup, patch management, PowerShell, and customer communication skills. | About us: Thrive delivers upon the promise of technology by enabling our clients’ digital transformation journeys with best practices on an AI, cybersecurity and cloud focused NextGen managed services platform. Thrive’s culture is powered by diverse talent, big ideas, and a customer-first mindset—and it’s what truly sets us apart. Thrive is built for people who want more than a weekday routine. If you’re hungry to grow, eager to tackle new challenges and ready to drive real impact in a rapidly expanding environment, then welcome to THRIVE! Position Overview System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating with other teams, and serving as an escalation point for engineers within the team, while maintaining clear client communication. Thrive seeks technically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth. Responsibilities Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process. Perform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive’s tools. Analyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution. Support and troubleshoot diverse computing environments across a wide range of business clients. Perform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues. Troubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive’s standard operating procedures and best practices. Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents. Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency. Communicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience. Provide guidance to clients on applications, Thrive best practices, and general infrastructure standards. Develop, document, and help implement client standards based on Thrive best practices; evaluate client environments and identify opportunities for improvement. Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement initiatives. Review client environments for security best practices, proactively identifying risks and participating in change management activities. Monitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation. Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery. Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery. Experience supporting virtual desktops 3–5 years in IT support/operations, including MSP or multi-tenant experience. Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint. Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs). Experience with endpoint security (EDR/AV), backup/DR, patch management. Proficient with PowerShell scripting and automation. Strong incident management, change control, and documentation. Excellent written and verbal communication, documentation, and time-management skills. Ability to work independently and collaboratively in a team environment. Availability to work after hours or participate in on-call rotations as required. Excellent customer service skills Preferred Certifications CompTIA Network+ / A+ Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102) ITIL v4 Foundation (modules)

Lead and manage daily SOC operations, develop incident response processes, mentor analysts, and ensure high-quality security monitoring and customer service. | Bachelor's degree or equivalent, 2-3 years SOC experience with managerial skills, strong communication, and preferably CISSP certification. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: • Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts • Primarily responsible for security event monitoring, incident response, and resource management • Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting. • Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution. • Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives. • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring. • Proactive monitoring and response to known and/or emerging threats. • Creation of reports, dashboards, and metrics for clients and Sr. Mgmt. • Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service. • Drive continuous improvement of SOC incident handling and security investigations. • Define metrics and KPIs to drive quality and efficiency. • Conduct annual performance reviews for all direct reports. • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc. • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management. • Escalation point for SOC customer service and technical issues. • Ability to adjust priorities and balance responsibilities in a fast-paced environment. • Other duties as required. Requirements Qualifications: • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience. • Professional experience in a system administration role supporting multiple platforms and applications. • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes. • Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred. • Strong written and verbal communication skills • CISSP preferred

Lead US People Business Partner team and partner with Go-to-Market and Sales leadership to drive talent programs and organizational guidance. | 10+ years progressive HR or PBP experience with leadership of HR professionals and direct partnership with revenue teams, bachelor's degree required, Massachusetts-based. | We’re looking for a hands-on Director, People Business Partner to lead our US PBP team and serve as the primary PBP for Go-to-Market, with a particular focus on Sales. This is a true player-coach role, combining strategic business partnership with day-to-day leadership, coaching, and hands-on execution. Working closely with the VP, Talent and People Business Partners, you’ll help translate People priorities into action, take ownership of key programs and workstreams, and strengthen how we partner with the business. You’ll also collaborate closely with our global People team to drive alignment and consistency across our global PBP model. Primary Responsibilities: Lead and Develop the US PBP Team Directly manage, coach, and develop US-based PBPs, helping them strengthen their business partnerships and continue to grow their capabilities. Help set priorities, provide direct feedback and coaching, remove roadblocks, and ensure the team remains focused on the work that matters most. Stay connected to active employee and leader matters to ensure they are appropriately prioritized, owned, and resolved with consistency and care. Provide guidance and step in directly on more complex employee relations, organizational, talent, performance, or leadership matters when needed. Model strong business partnership, sound judgment, clear communication, and practical, solutions-oriented problem solving. Partner with Go-to-Market and Sales Leadership Serve as the primary PBP for Go-to-Market, with a significant focus on partnering directly with Sales leadership. Build strong relationships with leaders and develop a deep understanding of their business, talent, priorities, and challenges. Advise and coach leaders on organization design, workforce planning, talent, succession, performance, engagement, manager effectiveness, and change. Help leaders look beyond the immediate issue, understand root causes and broader implications, and identify practical solutions. Use data, employee insights, and business context to identify trends and inform recommendations. Support leaders through growth and change while strengthening leadership capability, accountability, communication, and employee experience. Drive People Programs and Support Global PBP Alignment Partner with the VP, Talent and People Business Partners on key People and talent programs and initiatives. Take ownership of assigned programs and workstreams from planning through execution, including timelines, stakeholder coordination, communication, risk identification, and follow-through. Lead or support programs across performance and talent management, engagement, manager enablement, career development, and organizational effectiveness. Help translate our PBP model into practical tools, processes, and consistent ways of working for the US team. Partner collaboratively with international People team members to share insights and best practices and support alignment across the global PBP model. Bring forward themes, insights, and opportunities that can help improve how the PBP team supports the business and employee experience. 10+ years of progressive People Business Partner, HR Business Partner, or HR experience, including experience leading or coaching HR professionals. Demonstrated experience partnering directly with Go-to-Market, Sales, or revenue leadership. Strong HR expertise across employee relations, performance management, talent and succession, organization design, workforce planning, and change. Experience leading and developing PBPs or other HR professionals in a player-coach capacity. Experience working within a global or geographically dispersed organization preferred. Experience leading or owning People programs and initiatives from planning through execution. Bachelor’s degree in Human Resources, Business Administration, or a related field; HR certification a plus. Must be based in Massachusetts. Competencies to Be Successful in the Role Business Acumen & Strategic Thinking: Understands business priorities, looks beyond the immediate issue, connects the dots, considers downstream impacts, and translates business needs into practical People solutions. Trusted Partnership & Influence: Builds credibility with leaders, asks thoughtful questions, challenges when appropriate, and brings forward a clear point of view and recommendations. Judgment & Problem Solving: Navigates complex and sensitive situations with sound judgment, balances business and employee considerations, and knows when to act, pause, or escalate. Player-Coach Leadership: Develops and coaches others while staying close to the work and stepping in with hands-on support when needed. Ownership & Execution: Takes work from idea through execution, anticipates what comes next, drives follow-through, and keeps priorities moving with a high degree of independence. Communication: Communicates clearly, directly, and confidently across audiences and navigates difficult conversations with care and credibility. Adaptability: Operates effectively through ambiguity, changing priorities, and evolving processes while bringing structure, clarity, and calm to others. Collaboration: Builds strong partnerships across the People team and works effectively with US and international colleagues to drive alignment and consistency. EEOC & Compensation Thrive is committed to fair and equitable compensation practices. The salary range for this role is $165,000 to $170,000 annually. A candidate’s salary is determined by various factors, including, but not limited to, relevant work experience, skills, location and certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Lead and manage SOC daily operations, develop incident response processes, mentor analysts, and ensure high-quality customer service and security monitoring. | Bachelor's degree or equivalent experience, SOC experience with managerial skills, critical thinking, playbook creation, and strong communication skills. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: · Oversee the daily operations of Thrive’s Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts · Primarily responsible for security event monitoring, incident response, and resource management · Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting. · Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution. · Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives. · Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring. · Proactive monitoring and response to known and/or emerging threats. · Creation of reports, dashboards, and metrics for clients and Sr. Mgmt. · Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service. · Drive continuous improvement of SOC incident handling and security investigations. · Define metrics and KPIs to drive quality and efficiency. · Conduct annual performance reviews for all direct reports. · Uphold procedural requirements around prioritization, communication, documentation, escalations, etc. · Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management. · Escalation point for SOC customer service and technical issues. · Ability to adjust priorities and balance responsibilities in a fast-paced environment. · Other duties as required. Requirements Qualifications: • Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience. • Professional experience in a system administration role supporting multiple platforms and applications. • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes. • · Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred. • Strong written and verbal communication skills • CISSP preferred

Lead and manage SOC operations, incident response, and team performance to ensure security event monitoring and customer satisfaction. | Bachelor's degree or equivalent experience, 2-3 years SOC experience with managerial skills, strong communication, and security process development. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: · Oversee the daily operations of Thrive’s Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts · Primarily responsible for security event monitoring, incident response, and resource management · Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting. · Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution. · Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives. · Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring. · Proactive monitoring and response to known and/or emerging threats. · Creation of reports, dashboards, and metrics for clients and Sr. Mgmt. · Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service. · Drive continuous improvement of SOC incident handling and security investigations. · Define metrics and KPIs to drive quality and efficiency. · Conduct annual performance reviews for all direct reports. · Uphold procedural requirements around prioritization, communication, documentation, escalations, etc. · Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management. · Escalation point for SOC customer service and technical issues. · Ability to adjust priorities and balance responsibilities in a fast-paced environment. · Other duties as required. Requirements Qualifications: • Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience. • Professional experience in a system administration role supporting multiple platforms and applications. • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes. • · Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred. • Strong written and verbal communication skills • CISSP preferred

Lead and manage SOC operations, teams, and incident response processes to ensure high-quality security monitoring and customer satisfaction. | Bachelor's degree or equivalent, SOC experience with managerial skills, strong communication, and security process expertise. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: · Oversee the daily operations of Thrive’s Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts · Primarily responsible for security event monitoring, incident response, and resource management · Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting. · Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution. · Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives. · Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring. · Proactive monitoring and response to known and/or emerging threats. · Creation of reports, dashboards, and metrics for clients and Sr. Mgmt. · Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service. · Drive continuous improvement of SOC incident handling and security investigations. · Define metrics and KPIs to drive quality and efficiency. · Conduct annual performance reviews for all direct reports. · Uphold procedural requirements around prioritization, communication, documentation, escalations, etc. · Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management. · Escalation point for SOC customer service and technical issues. · Ability to adjust priorities and balance responsibilities in a fast-paced environment. · Other duties as required. Requirements Qualifications: • Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience. • Professional experience in a system administration role supporting multiple platforms and applications. • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes. • · Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred. • Strong written and verbal communication skills • CISSP preferred

Lead and manage SOC operations, including incident response, team mentoring, process improvement, and customer service. | Bachelor's degree or equivalent experience, SOC experience with managerial skills, playbook creation, and strong communication skills. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: · Oversee the daily operations of Thrive’s Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts · Primarily responsible for security event monitoring, incident response, and resource management · Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting. · Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution. · Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives. · Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring. · Proactive monitoring and response to known and/or emerging threats. · Creation of reports, dashboards, and metrics for clients and Sr. Mgmt. · Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service. · Drive continuous improvement of SOC incident handling and security investigations. · Define metrics and KPIs to drive quality and efficiency. · Conduct annual performance reviews for all direct reports. · Uphold procedural requirements around prioritization, communication, documentation, escalations, etc. · Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management. · Escalation point for SOC customer service and technical issues. · Ability to adjust priorities and balance responsibilities in a fast-paced environment. · Other duties as required. Requirements Qualifications: • Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience. • Professional experience in a system administration role supporting multiple platforms and applications. • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes. • · Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred. • Strong written and verbal communication skills • CISSP preferred

Lead and manage SOC operations, including incident response, team mentoring, and process improvement. | Requires SOC experience, managerial skills, playbook creation, and preferably CISSP certification. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: • Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts • Primarily responsible for security event monitoring, incident response, and resource management • Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting • Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution • Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Proactive monitoring and response to known and/or emerging threats • Creation of reports, dashboards, and metrics for clients and Sr. Mgmt • Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service • Drive continuous improvement of SOC incident handling and security investigations • Define metrics and KPIs to drive quality and efficiency • Conduct annual performance reviews for all direct reports • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management • Escalation point for SOC customer service and technical issues • Ability to adjust priorities and balance responsibilities in a fast-paced environment • Other duties as required Requirements Qualifications: • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • Professional experience in a system administration role supporting multiple platforms and applications • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes • • Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred • Strong written and verbal communication skills • CISSP preferred

Lead and manage SOC operations, including incident response, threat detection, and team mentoring to ensure high-quality security services. | Bachelor's degree or equivalent experience, 2-3 years SOC experience with managerial skills, strong communication, and security process development. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: • Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts • Primarily responsible for security event monitoring, incident response, and resource management • Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting • Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution • Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Proactive monitoring and response to known and/or emerging threats • Creation of reports, dashboards, and metrics for clients and Sr. Mgmt • Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service • Drive continuous improvement of SOC incident handling and security investigations • Define metrics and KPIs to drive quality and efficiency • Conduct annual performance reviews for all direct reports • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management • Escalation point for SOC customer service and technical issues • Ability to adjust priorities and balance responsibilities in a fast-paced environment • Other duties as required Requirements Qualifications: • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • Professional experience in a system administration role supporting multiple platforms and applications • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes • • Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred • Strong written and verbal communication skills • CISSP preferred

Lead and manage daily SOC operations, including incident response, threat monitoring, and team leadership to ensure high-quality security service delivery. | Requires SOC experience, managerial skills, and ability to develop security processes and playbooks, with preference for CISSP and relevant degree or equivalent experience. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: • Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts • Primarily responsible for security event monitoring, incident response, and resource management • Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting • Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution • Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Proactive monitoring and response to known and/or emerging threats • Creation of reports, dashboards, and metrics for clients and Sr. Mgmt • Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service • Drive continuous improvement of SOC incident handling and security investigations • Define metrics and KPIs to drive quality and efficiency • Conduct annual performance reviews for all direct reports • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management • Escalation point for SOC customer service and technical issues • Ability to adjust priorities and balance responsibilities in a fast-paced environment • Other duties as required Requirements Qualifications: • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • Professional experience in a system administration role supporting multiple platforms and applications • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes • • Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred • Strong written and verbal communication skills • CISSP preferred

Lead and manage daily SOC operations including incident response, team mentoring, and process improvement. | Requires SOC experience with managerial skills, playbook creation, and strong communication, preferably with CISSP certification. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: • Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts • Primarily responsible for security event monitoring, incident response, and resource management • Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting • Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution • Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Proactive monitoring and response to known and/or emerging threats • Creation of reports, dashboards, and metrics for clients and Sr. Mgmt • Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service • Drive continuous improvement of SOC incident handling and security investigations • Define metrics and KPIs to drive quality and efficiency • Conduct annual performance reviews for all direct reports • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management • Escalation point for SOC customer service and technical issues • Ability to adjust priorities and balance responsibilities in a fast-paced environment • Other duties as required Requirements Qualifications: • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • Professional experience in a system administration role supporting multiple platforms and applications • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes • • Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred • Strong written and verbal communication skills • CISSP preferred

Lead and manage SOC daily operations, incident response, and team performance to ensure high-quality security monitoring and customer satisfaction. | Requires SOC experience with managerial skills, ability to develop playbooks and processes, and strong communication skills. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: • Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts • Primarily responsible for security event monitoring, incident response, and resource management • Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting • Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution • Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Proactive monitoring and response to known and/or emerging threats • Creation of reports, dashboards, and metrics for clients and Sr. Mgmt • Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service • Drive continuous improvement of SOC incident handling and security investigations • Define metrics and KPIs to drive quality and efficiency • Conduct annual performance reviews for all direct reports • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management • Escalation point for SOC customer service and technical issues • Ability to adjust priorities and balance responsibilities in a fast-paced environment • Other duties as required Requirements Qualifications: • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • Professional experience in a system administration role supporting multiple platforms and applications • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes • • Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred • Strong written and verbal communication skills • CISSP preferred

Lead and manage SOC operations, including incident response, team mentoring, and process improvement. | Bachelor's degree or equivalent experience, SOC experience with managerial skills, strong communication, and security process knowledge. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: • Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts • Primarily responsible for security event monitoring, incident response, and resource management • Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting • Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution • Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Proactive monitoring and response to known and/or emerging threats • Creation of reports, dashboards, and metrics for clients and Sr. Mgmt • Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service • Drive continuous improvement of SOC incident handling and security investigations • Define metrics and KPIs to drive quality and efficiency • Conduct annual performance reviews for all direct reports • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management • Escalation point for SOC customer service and technical issues • Ability to adjust priorities and balance responsibilities in a fast-paced environment • Other duties as required Requirements Qualifications: • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • Professional experience in a system administration role supporting multiple platforms and applications • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes • • Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred • Strong written and verbal communication skills • CISSP preferred

Lead and manage SOC operations, incident response, and team performance to ensure high-quality security monitoring and customer satisfaction. | Requires SOC experience, leadership skills, playbook development, and preferably CISSP certification. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: • Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts • Primarily responsible for security event monitoring, incident response, and resource management • Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting • Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution • Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Proactive monitoring and response to known and/or emerging threats • Creation of reports, dashboards, and metrics for clients and Sr. Mgmt • Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service • Drive continuous improvement of SOC incident handling and security investigations • Define metrics and KPIs to drive quality and efficiency • Conduct annual performance reviews for all direct reports • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management • Escalation point for SOC customer service and technical issues • Ability to adjust priorities and balance responsibilities in a fast-paced environment • Other duties as required Requirements Qualifications: • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • Professional experience in a system administration role supporting multiple platforms and applications • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes • • Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred • Strong written and verbal communication skills • CISSP preferred

Lead and manage SOC operations, develop incident response processes, and ensure customer satisfaction. | Bachelor's degree or equivalent, SOC experience with managerial skills, strong communication, and CISSP preferred. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: • Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts • Primarily responsible for security event monitoring, incident response, and resource management • Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting • Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution • Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Proactive monitoring and response to known and/or emerging threats • Creation of reports, dashboards, and metrics for clients and Sr. Mgmt • Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service • Drive continuous improvement of SOC incident handling and security investigations • Define metrics and KPIs to drive quality and efficiency • Conduct annual performance reviews for all direct reports • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management • Escalation point for SOC customer service and technical issues • Ability to adjust priorities and balance responsibilities in a fast-paced environment • Other duties as required Requirements Qualifications: • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • Professional experience in a system administration role supporting multiple platforms and applications • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes • • Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred • Strong written and verbal communication skills • CISSP preferred

Oversee daily SOC operations including security event monitoring, incident response, team leadership, and process improvement. | Requires 2-3 years SOC experience with managerial skills, strong communication, and preferably CISSP certification. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: • Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts • Primarily responsible for security event monitoring, incident response, and resource management • Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting • Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution • Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Proactive monitoring and response to known and/or emerging threats • Creation of reports, dashboards, and metrics for clients and Sr. Mgmt • Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service • Drive continuous improvement of SOC incident handling and security investigations • Define metrics and KPIs to drive quality and efficiency • Conduct annual performance reviews for all direct reports • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management • Escalation point for SOC customer service and technical issues • Ability to adjust priorities and balance responsibilities in a fast-paced environment • Other duties as required Requirements Qualifications: • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • Professional experience in a system administration role supporting multiple platforms and applications • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes • • Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred • Strong written and verbal communication skills • CISSP preferred

Lead and manage SOC operations, including incident response, team mentoring, and process improvement to ensure high-quality security monitoring and customer satisfaction. | Bachelor's degree or equivalent experience, SOC experience with managerial skills, strong communication, and preferably CISSP certification. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: • Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts • Primarily responsible for security event monitoring, incident response, and resource management • Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting • Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution • Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Proactive monitoring and response to known and/or emerging threats • Creation of reports, dashboards, and metrics for clients and Sr. Mgmt • Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service • Drive continuous improvement of SOC incident handling and security investigations • Define metrics and KPIs to drive quality and efficiency • Conduct annual performance reviews for all direct reports • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management • Escalation point for SOC customer service and technical issues • Ability to adjust priorities and balance responsibilities in a fast-paced environment • Other duties as required Requirements Qualifications: • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • Professional experience in a system administration role supporting multiple platforms and applications • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes • • Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred • Strong written and verbal communication skills • CISSP preferred

Lead and manage SOC operations, including incident response, threat detection, team mentoring, and process improvement. | Requires SOC experience with managerial skills, ability to develop playbooks and processes, and strong communication skills. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: • Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts • Primarily responsible for security event monitoring, incident response, and resource management • Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting • Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution • Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Proactive monitoring and response to known and/or emerging threats • Creation of reports, dashboards, and metrics for clients and Sr. Mgmt • Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service • Drive continuous improvement of SOC incident handling and security investigations • Define metrics and KPIs to drive quality and efficiency • Conduct annual performance reviews for all direct reports • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management • Escalation point for SOC customer service and technical issues • Ability to adjust priorities and balance responsibilities in a fast-paced environment • Other duties as required Requirements Qualifications: • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • Professional experience in a system administration role supporting multiple platforms and applications • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes • • Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred • Strong written and verbal communication skills • CISSP preferred

Lead and manage SOC operations including incident response, team mentoring, and process improvement. | Requires SOC experience, leadership skills, playbook development, and preferably CISSP certification. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: • Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts • Primarily responsible for security event monitoring, incident response, and resource management • Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting • Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution • Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Proactive monitoring and response to known and/or emerging threats • Creation of reports, dashboards, and metrics for clients and Sr. Mgmt • Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service • Drive continuous improvement of SOC incident handling and security investigations • Define metrics and KPIs to drive quality and efficiency • Conduct annual performance reviews for all direct reports • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management • Escalation point for SOC customer service and technical issues • Ability to adjust priorities and balance responsibilities in a fast-paced environment • Other duties as required Requirements Qualifications: • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • Professional experience in a system administration role supporting multiple platforms and applications • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes • • Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred • Strong written and verbal communication skills • CISSP preferred

Lead and manage SOC operations including incident response, team mentoring, and process improvement. | Bachelor's degree or equivalent experience, SOC experience, managerial skills, and strong communication. | About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings. In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities: • Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts • Primarily responsible for security event monitoring, incident response, and resource management • Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting • Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution • Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Proactive monitoring and response to known and/or emerging threats • Creation of reports, dashboards, and metrics for clients and Sr. Mgmt • Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service • Drive continuous improvement of SOC incident handling and security investigations • Define metrics and KPIs to drive quality and efficiency • Conduct annual performance reviews for all direct reports • Uphold procedural requirements around prioritization, communication, documentation, escalations, etc • Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management • Escalation point for SOC customer service and technical issues • Ability to adjust priorities and balance responsibilities in a fast-paced environment • Other duties as required Requirements Qualifications: • Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience • Professional experience in a system administration role supporting multiple platforms and applications • Proven critical thinking and problem-solving skills • Experience with creating playbooks and effective security processes • • Excellent Written and Verbal Communication Skills • 2-3 years of SOC experience; managerial experience preferred • Strong written and verbal communication skills • CISSP preferred