Thrive

Manage and automate Linux infrastructure including VM provisioning, configuration management, and incident escalation. | 3-5 years Linux admin experience, proficiency with Ansible and Terraform, virtualization knowledge, scripting skills, and strong documentation practices. | Job Description: • Administer, monitor, and troubleshoot Linux systems (primarily Ubuntu) across physical and virtual environments. • Serve as a Tier 2 escalation point for infrastructure incidents; perform root cause analysis and implement remediation actions. • Manage and operate virtual machine workloads within HPE Morpheus Enterprise HVM and VMware ESXi, including VM provisioning, lifecycle management, and hypervisor-level troubleshooting. • Define and enforce standardized build documentation • Develop and maintain Ansible playbooks for configuration management, OS patching, application deployment, and compliance enforcement. • Write and manage Terraform configurations for infrastructure provisioning and lifecycle management. • Enforce infrastructure-as-code best practices including version control and peer review. • Maintain and update NetBox as the authoritative source of truth for IP address management (IPAM), DCIM asset records, and network topology documentation. • Integrate Netbox with IaC tools for automation of routine physical equipment commissioning • Participate in change management processes, ensuring all changes are documented, reviewed, and approved in alignment with Thrive's ITSM standards. • Perform routine system health checks, capacity reviews, and performance tuning for Linux servers. • Maintain and improve internal runbooks, technical documentation, and knowledge base articles. • Collaborate with networking, security, and cloud teams to resolve cross-functional infrastructure issues. • Participate in an on-call rotation to support critical infrastructure incidents outside of standard business hours. • Identify opportunities to improve operational efficiency through automation and standardization. Requirements: • 3-5+ years of hands-on Linux system administration experience with strong proficiency in Ubuntu Linux including systemd, networking, storage management, and security hardening • 2+ years of experience with Infrastructure as Code tools, specifically Ansible (roles, playbooks, inventories) and Terraform (state management, CI/CD plan/apply workflows) • Hands-on familiarity with HPE Morpheus Enterprise or similar HVM/KVM platforms for VM provisioning, template management, and self-service automation; experience with VMware vCenter is a strong plus • Working knowledge of NetBox for IPAM, DCIM, and network source-of-truth management; experience with NetBox API integrations preferred • Proficiency in scripting languages for automation and tooling development • Solid understanding of networking fundamentals including TCP/IP, VLANs, DNS, DHCP, routing, and firewall rules as they apply to virtualized and cloud environments • Familiarity with Git-based version control and collaborative workflows (GitLab or GitHub) • Ability to diagnose and resolve complex system and infrastructure issues independently and under pressure • Strong documentation habits - able to produce accurate and maintainable runbooks, topology diagrams, and change records • Ability to work in a fast-paced environment with a diverse workload • Strong team player - collaborates effectively with peers and cross-functional teams to solve problems • Proactive, change-oriented mindset - actively seeks process improvements and drives automation-first approaches • Ability to communicate technical concepts clearly to both technical and non-technical stakeholders • Bachelor's degree in Computer Science, or a related discipline — or equivalent combination of education and relevant work experience • Knowledge of ITIL and ITSM best practices • Preferred Certifications: Linux Professional Institute Certification (LPIC-1/LPIC-2) or Red Hat Certified System Administrator (RHCSA); Red Hat Enterprise Linux Automation with Ansible (RH294) or better; HashiCorp Terraform Associate (003 or 004). Benefits: • Standard business hours with participation in an on-call rotation. • Remote work eligible. • Occasional travel may be required for datacenter activities. Less than 10%.

Administer and automate Linux infrastructure with Ansible and Terraform, serve as Tier 2 escalation, and maintain cloud and virtualization environments. | 3-5 years Linux admin experience, 2+ years with Ansible and Terraform, virtualization knowledge, scripting skills, and strong documentation abilities. | Position Overview The Cloud, Engineer - Linux and Automation is responsible for the administration, automation, and continuous improvement of Thrive's Linux-based infrastructure. This role serves as an escalation point for Tier 1 issues and works closely with senior engineers and architects to design and implement repeatable, code-driven infrastructure solutions. The engineer will maintain and develop automation frameworks using Ansible and Terraform, assist with managing Thrive’s private cloud on HPE Morpheus Enterprise and VMware ecosystems, and ensure Ubuntu-based systems are secure, patched, and operating within established SLAs. The ideal candidate brings hands-on IaC experience, strong Linux troubleshooting skills, and a mindset oriented toward automation and operational excellence – all with a security first focus required to avoid unexpected downtime. Responsibilities • Administer, monitor, and troubleshoot Linux systems (primarily Ubuntu) across physical and virtual environments. • Serve as a Tier 2 escalation point for infrastructure incidents; perform root cause analysis and implement remediation actions. • Manage and operate virtual machine workloads within HPE Morpheus Enterprise HVM and VMware ESXi, including VM provisioning, lifecycle management, and hypervisor-level troubleshooting. • Define and enforce standardized build documentation • Develop and maintain Ansible playbooks for configuration management, OS patching, application deployment, and compliance enforcement. • Write and manage Terraform configurations for infrastructure provisioning and lifecycle management. • Enforce infrastructure-as-code best practices including version control and peer review. • Maintain and update NetBox as the authoritative source of truth for IP address management (IPAM), DCIM asset records, and network topology documentation. • Integrate Netbox with IaC tools for automation of routine physical equipment commissioning • Participate in change management processes, ensuring all changes are documented, reviewed, and approved in alignment with Thrive's ITSM standards. • Perform routine system health checks, capacity reviews, and performance tuning for Linux servers. • Maintain and improve internal runbooks, technical documentation, and knowledge base articles. • Collaborate with networking, security, and cloud teams to resolve cross-functional infrastructure issues. • Participate in an on-call rotation to support critical infrastructure incidents outside of standard business hours. • Identify opportunities to improve operational efficiency through automation and standardization. Requirements{{:}} • 3-5+ years of hands-on Linux system administration experience with strong proficiency in Ubuntu Linux including systemd, networking, storage management, and security hardening • 2+ years of experience with Infrastructure as Code tools, specifically Ansible (roles, playbooks, inventories) and Terraform (state management, CI/CD plan/apply workflows) • Hands-on familiarity with HPE Morpheus Enterprise or similar HVM/KVM platforms for VM provisioning, template management, and self-service automation; experience with VMware vCenter is a strong plus • Working knowledge of NetBox for IPAM, DCIM, and network source-of-truth management; experience with NetBox API integrations preferred • Proficiency in scripting languages for automation and tooling development • Solid understanding of networking fundamentals including TCP/IP, VLANs, DNS, DHCP, routing, and firewall rules as they apply to virtualized and cloud environments • Familiarity with Git-based version control and collaborative workflows (GitLab or GitHub) • Ability to diagnose and resolve complex system and infrastructure issues independently and under pressure • Strong documentation habits - able to produce accurate and maintainable runbooks, topology diagrams, and change records • Ability to work in a fast-paced environment with a diverse workload • Strong team player - collaborates effectively with peers and cross-functional teams to solve problems • Proactive, change-oriented mindset - actively seeks process improvements and drives automation-first approaches • Ability to communicate technical concepts clearly to both technical and non-technical stakeholders • Bachelor's degree in Computer Science, or a related discipline — or equivalent combination of education and relevant work experience • Knowledge of ITIL and ITSM best practices • Preferred Certifications{{:}} Linux Professional Institute Certification (LPIC-1/LPIC-2) or Red Hat Certified System Administrator (RHCSA); Red Hat Enterprise Linux Automation with Ansible (RH294) or better; HashiCorp Terraform Associate (003 or 004); Other{{:}} • Work Schedule{{:}} Standard business hours with participation in an on-call rotation. • Remote work eligible • Travel Requirements{{:}} Occasional travel may be required for datacenter activities. Less than 10% • Applicant selected will be subject to a criminal and credit background investigation and must meet eligibility requirements for access to restricted information. Candidate must be able to pass CJIS clearance for the state of Florida. Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.

Provide first-contact remote technical support and manage support tickets for network, server, and end-user systems. | 2-3 years IT support experience, preferably MSP, proficiency with Windows, macOS, Microsoft 365, basic networking, and strong communication skills. | JOB TITLE: Systems Engineer REPORTING TO: Service Operations Manager About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview: This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available. Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support. Responsibilities: Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process. Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools. Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level. Manage the daily prioritization, coding, and routing of service incidents and requests. Follow Thrive's established best practices for task management Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service. Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution. Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution. Required Qualifications: 2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred. Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms. Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration. Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals. Basic networking knowledge, including TCP/IP, DNS, and DHCP. Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users. Excellent written and verbal communication, documentation, and time-management skills. Ability to work independently and collaboratively in a team environment. Availability to work after hours or participate in on-call rotations as required. Optional Qualifications: Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required. Preferred Certifications: CompTIA A+ CompTIA Network+ Microsoft 365 Fundamentals (MS-900) ITIL Foundation (v4).

Provide remote advanced troubleshooting and support for escalated incidents across multi-tenant environments, coordinate changes, document environments, and lead technical efforts. | 3-5 years IT support experience in MSP or multi-tenant settings with proficiency in Microsoft administration, networking, and PowerShell scripting. | SHIFT: Monday to Friday 11 AM to 8 PM ET About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating with other teams, and serving as an escalation point for engineers within the team, while maintaining clear client communication. Thrive seeks technically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth. Responsibilities Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process. Perform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive’s tools. Analyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution. Support and troubleshoot diverse computing environments across a wide range of business clients. Perform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues. Troubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive’s standard operating procedures and best practices. Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents. Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency. Communicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience. Provide guidance to clients on applications, Thrive best practices, and general infrastructure standards. Develop, document, and help implement client standards based on Thrive best practices; evaluate client environments and identify opportunities for improvement. Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement initiatives. Review client environments for security best practices, proactively identifying risks and participating in change management activities. Monitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation. Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery. Required Qualifications 3–5 years in IT support/operations, including MSP or multi-tenant experience. Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint. Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs). Experience with endpoint security (EDR/AV), backup/DR, patch management. Proficient with PowerShell scripting and automation. Strong incident management, change control, and documentation. Excellent written and verbal communication, documentation, and time-management skills. Ability to work independently and collaboratively in a team environment. Availability to work after hours or participate in on-call rotations as required. Excellent customer service skills ​​​​​​​Optional Qualifications: Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required. Preferred Certifications CompTIA Network+ / A+ Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102) ITIL v4 Foundation (modules).

Provide remote advanced troubleshooting and support for multi-tenant environments with technical leadership and incident management. | 3-5 years IT support experience in MSP environment with proficiency in Microsoft tools, networking, and PowerShell scripting. | SHIFT: Monday to Friday 12 PM to 9 PM ET About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating with other teams, and serving as an escalation point for engineers within the team, while maintaining clear client communication. Thrive seeks technically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth. Responsibilities Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process. Perform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive’s tools. Analyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution. Support and troubleshoot diverse computing environments across a wide range of business clients. Perform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues. Troubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive’s standard operating procedures and best practices. Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents. Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency. Communicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience. Provide guidance to clients on applications, Thrive best practices, and general infrastructure standards. Develop, document, and help implement client standards based on Thrive best practices; evaluate client environments and identify opportunities for improvement. Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement initiatives. Review client environments for security best practices, proactively identifying risks and participating in change management activities. Monitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation. Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery. Required Qualifications 3–5 years in IT support/operations, including MSP or multi-tenant experience. Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint. Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs). Experience with endpoint security (EDR/AV), backup/DR, patch management. Proficient with PowerShell scripting and automation. Strong incident management, change control, and documentation. Excellent written and verbal communication, documentation, and time-management skills. Ability to work independently and collaboratively in a team environment. Availability to work after hours or participate in on-call rotations as required. Excellent customer service skills Optional Qualifications: Willingness to visit nearby client sites, when necessary, with the understanding that on-site visits may not always be required. Preferred Certifications CompTIA Network+ / A+ Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102) ITIL v4 Foundation (modules).

Provide remote advanced troubleshooting and support for multi-tenant environments, handle escalated incidents, coordinate changes, and mentor engineers. | 3-5 years MSP IT support experience with proficiency in Microsoft ecosystem, networking, and PowerShell scripting. | SHIFT: Monday to Friday 11 AM to 8 PM ET About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating with other teams, and serving as an escalation point for engineers within the team, while maintaining clear client communication. Thrive seeks technically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth. Responsibilities Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process. Perform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive’s tools. Analyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution. Support and troubleshoot diverse computing environments across a wide range of business clients. Perform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues. Troubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive’s standard operating procedures and best practices. Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents. Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency. Communicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience. Provide guidance to clients on applications, Thrive best practices, and general infrastructure standards. Develop, document, and help implement client standards based on Thrive best practices; evaluate client environments and identify opportunities for improvement. Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement initiatives. Review client environments for security best practices, proactively identifying risks and participating in change management activities. Monitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation. Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery. Required Qualifications 3–5 years in IT support/operations, including MSP or multi-tenant experience. Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint. Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs). Experience with endpoint security (EDR/AV), backup/DR, patch management. Proficient with PowerShell scripting and automation. Strong incident management, change control, and documentation. Excellent written and verbal communication, documentation, and time-management skills. Ability to work independently and collaboratively in a team environment. Availability to work after hours or participate in on-call rotations as required. Excellent customer service skills Optional Qualifications: Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required. Preferred Certifications CompTIA Network+ / A+ Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102) ITIL v4 Foundation (modules).

Provide remote advanced troubleshooting and support for multi-tenant environments, handling escalated incidents and coordinating changes to maintain infrastructure standards. | 3-5 years IT support experience in MSP or multi-tenant environment with proficiency in Microsoft tools, networking, and PowerShell scripting. | SHIFT: Monday to Friday 8 AM to 5 PM ET About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating with other teams, and serving as an escalation point for engineers within the team, while maintaining clear client communication. Thrive seeks technically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth. Responsibilities Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process. Perform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive’s tools. Analyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution. Support and troubleshoot diverse computing environments across a wide range of business clients. Perform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues. Troubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive’s standard operating procedures and best practices. Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents. Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency. Communicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience. Provide guidance to clients on applications, Thrive best practices, and general infrastructure standards. Develop, document, and help implement client standards based on Thrive best practices; evaluate client environments and identify opportunities for improvement. Identify recurring issues and contribute to permanent resolutions through problem management and continuous improvement initiatives. Review client environments for security best practices, proactively identifying risks and participating in change management activities. Monitor and manage escalated service tasks, ensuring proper prioritization, documentation, and escalation. Provide escalated support, mentoring, and technical leadership to other engineers, collaborating with team leadership to improve service delivery. Required Qualifications 3–5 years in IT support/operations, including MSP or multi-tenant experience. Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint. Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs). Experience with endpoint security (EDR/AV), backup/DR, patch management. Proficient with PowerShell scripting and automation. Strong incident management, change control, and documentation. Excellent written and verbal communication, documentation, and time-management skills. Ability to work independently and collaboratively in a team environment. Availability to work after hours or participate in on-call rotations as required. Excellent customer service skills ​​​​​​​Optional Qualifications: Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required. Preferred Certifications CompTIA Network+ / A+ Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102) ITIL v4 Foundation (modules).

Provide cybersecurity consulting services including risk assessment, strategy development, and client presentations. | Requires 5+ years cybersecurity/IT experience, knowledge of cyber frameworks, virtualization, cloud platforms, and ability to create client-facing documents. | Job Description: • Participate on teams serving clients across industries while establishing trusted relationships with client counterparts • Facilitate due diligence processes focused on identifying cybersecurity, operational and technology strategy, organizational structures, and current state risks. • Facilitate the process of developing strategic, prioritized recommendations based on customer collaboration during consulting engagements. • Collaborate in scoping future engagements and proposals based on findings and customer priorities. • Collaborate in developing comprehensive documentation for clients reflecting current state and long-term strategy • Collaborate in assessing client cybersecurity and technology investment strategies against recognized standards and industry benchmarks, identify gaps and improvement opportunities. • Work with his supervisor in identifying opportunities to recommend appropriate Thrive products and services aligned to client strategy, priorities, and requirements. • Develop executive-ready client presentations that capture current state, key findings, and long-term strategy recommendations. Requirements: • Bachelor’s degree or equivalent accreditation in a related discipline (e.g. Operations Management, Management Information Systems, Information Technology) • Minimum of five (5) years’ experience in cybersecurity or IT • Existing CISSP or CISM certification or willingness to rapidly achieve certification is preferred • Knowledge of industry-standard cyber security frameworks, including the CIS controls • Ability to present to both technical and non-technical audiences at levels up to management • Administrative-level knowledge in the following areas: VMware and Hyper-V virtualization platforms, Windows, UNIX, Linux OS, Microsoft 365, Entra ID IAM, Azure, AWS and/or Google public clouds, Network Infrastructure • Operational and technology experience in MSP, MSSP, software/hi-tech, healthcare, and/or manufacturing & distribution organizations • Ability to assist in creating customer-facing documents and presentations • Candidates must be eligible to work permanently in the US • Ability to travel as required Benefits: • Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities

Lead and develop senior project managers and architects to deliver IT projects and drive continuous improvement. | 7+ years managing personnel and projects in IT managed services with strong technical and leadership skills. | About Us: Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview: The Director of Project Delivery is primarily responsible for developing and directing Senior Project Managers and Principal Architects within the Project Delivery organization. The Director serves as an experienced professional escalation point as well as a personnel manager. They will need to drive their team to success through clear expectation setting, task management, capacity management, and leading continuous improvement initiatives. This includes defining, planning, tracking, and managing department KPIs, OKRs, and strategic initiatives. Applicable initiatives will be a mix of internal Project Management Office improvements and cross-functional process implementations. The Director of Project Delivery will communicate with and organize Thrive internal resources including Managers of Project Delivery, Engineering Management, Project Delivery Leads, Principal Architects, Engineers, Consultants, Solutions Architects, and Account Management using ServiceNow, Project Management software, business cases, reports, and change management principles. The ideal candidate needs to possess strong management development skills and have experience in managed services, technology solutions, and growing professional services departments. Exceptional communication and organizational skills are necessary to navigate escalations, gain stakeholder confidence, and develop solutions quickly. The applicant must be able to motivate people, encourage teamwork, and communicate effectively with senior management and front-line staff. Additionally, they must be able to manage change and take active leadership in timely decision making. Responsibilities: • Drive continuous improvement of Project Delivery through data analysis, strategic initiative business cases, and cross-functional leadership • Monitor and influence KPI performance of Key Results to achieve Thrive Objectives • Develop personnel by providing communication strategies, professional development plans, and one on one coaching • Data Analysis – accountable for Team Data Hygiene, Result Reporting, and Goal Setting • Serve as an internal and external escalation point to ensure projects are delivered in a manner that exceeds client expectations • Investigate cross-functional needs by working with sales, account managers, and consultants to understand Thrive-wide priorities and required growth • Facilitate standardization of project delivery design to communicate effectively, mitigate risk, and meet customer timeframes • Keep project resources on task, monitor project plan data, drive projects to completion, and maintain accurate Monthly Recurring Revenue forecasts and activations • Develop Project Delivery Leads by communicating Thrive standards, training on new and existing processes, and leading by example • Quickly respond to Thrive parties and client inquiries by being highly available Qualifications: • Ability to be a leader of a cross functional project team, as the Director is ultimately responsible to both the customer and internal Stakeholders • Advanced experience (7+ years) in personnel management and development • Advanced experience (7+ years) in project management and/or professional services • Experience implementing managed services and information technology solutions • Skilled in data analysis, continuous improvement, process definition, and organizational design • Solid understanding of common technologies: cloud migrations, networking, cyber security, office buildout/moves, and disaster recovery • Technical understanding of Thrive approved technologies included but not limited to: • Office 365, Intune, and Entra ID • Microsoft Server OS • Private Cloud • Public Cloud (Azure) • Networking (Firewalls, Switching, Access Points) • Disaster Recovery • Backup technology • Cyber Security Tools (Web/Mail Filtering, Endpoint Protection) Preferred: • Project management certification (PMP, CAPM, Prince etc.) • Experience using ServiceNow (or other project management software) • Experience in ITIL methodology and change management processes • Willingness to improve team process and contribute to team and company initiatives Base Salary Range: $140-160k Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.