Thorntons

Manage store operations, lead team, ensure safety and customer satisfaction, and meet performance targets. | Minimum one year management experience in retail or food industries, high school diploma or GED, and physical ability to perform store duties. | Description: The Store Manager (SM) is responsible for managing all aspects of the business, with minimal direct supervision from the General Manager (GM), to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in stock shopping experience, teaching and demonstrating core values, and supporting the GM in achieving store goals and initiatives. The SM assists the GM in maintaining a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero. Requirements: Essential Job Functions (Responsible to) • Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation • Create a place of welcoming and belonging for our Guests and Team Members • Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance; ability to delegate tasks accordingly and follow up to ensure completion • Engage and lead company initiatives • Oversee fresh food production to ensure food safety requirements are always met and par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste • Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values. • Support and guide Team Members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process • Assist GM in facilitating the labor model by ensuring the team is working the schedule to our standard to maintain adequate coverage for all shifts • Train and empower Team Members to de-escalate Guest service issues • Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy • Uses a point-of-sale cash register and other electronic equipment • Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records • Perform additional duties as assigned Key Relationships • Region Manager • General Manager • Guest Service Representative • Human Resource Manager • Recruiter • Trainer • Auditor Skills • Demonstrates a commitment to leading by example, considering no tasks as below one's position. • Contributes to setting work priorities and direction, supporting the team in achieving goals and objectives • Demonstrates a positive and approachable presence, even during stressful situations • Recognizes positive performance, celebrates team achievements, and addresses poor performance • Provides feedback effectively and with empathy • Collaborates with GM to deliver high-quality Guest service • Fosters team camaraderie, collaboration, and cohesion • Proactively identifies potential issues and works with GM to take action to avoid workplace disruptions • Uses "active listening" to understand viewpoints of others. Adjusts one's position/view to try and resolve conflict • Uses analytical skills to identify and solve a variety of business-related problems • Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc. • Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team Knowledge • Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction • Principles and methods for displaying, promoting, and selling products or services • Principles and procedures for personnel recruitment, selection, and training Experience • Minimum one (1) year of management in retail and/or food and beverage industries • Experience with the following applications a plus; o PeopleMatter, Workday, Reflexis o PDI, ESO Equipment/Special Expertise • NA Required or Preferred Qualifications/Certifications • High School Diploma or GED (required) • Must have reliable transportation • Valid driver's license (preferred) • Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one) Physical Requirements • Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. • Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 50 lbs. • Occasional Sitting and Driving required. • Exposed to extreme weather conditions and temperatures • Long periods of standing • Exposure to gasoline fumes and cleaning products • Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit https://www.exploreyourbenefits.com/retail.html.

Manage store operations, lead and develop staff, ensure safety and food safety standards, and meet financial targets. | Minimum one year management experience in retail or food and beverage, with knowledge of POS systems and safety certifications preferred. | Description: The Store Manager (SM) is responsible for managing all aspects of the business, with minimal direct supervision from the General Manager (GM), to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in stock shopping experience, teaching and demonstrating core values, and supporting the GM in achieving store goals and initiatives. The SM assists the GM in maintaining a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero. Requirements: Essential Job Functions (Responsible to) • Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation • Create a place of welcoming and belonging for our Guests and Team Members • Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance; ability to delegate tasks accordingly and follow up to ensure completion • Engage and lead company initiatives • Oversee fresh food production to ensure food safety requirements are always met and par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste • Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values. • Support and guide Team Members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process • Assist GM in facilitating the labor model by ensuring the team is working the schedule to our standard to maintain adequate coverage for all shifts • Train and empower Team Members to de-escalate Guest service issues • Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy • Uses a point-of-sale cash register and other electronic equipment • Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records • Perform additional duties as assigned Key Relationships • Region Manager • General Manager • Guest Service Representative • Human Resource Manager • Recruiter • Trainer • Auditor Skills • Demonstrates a commitment to leading by example, considering no tasks as below one's position. • Contributes to setting work priorities and direction, supporting the team in achieving goals and objectives • Demonstrates a positive and approachable presence, even during stressful situations • Recognizes positive performance, celebrates team achievements, and addresses poor performance • Provides feedback effectively and with empathy • Collaborates with GM to deliver high-quality Guest service • Fosters team camaraderie, collaboration, and cohesion • Proactively identifies potential issues and works with GM to take action to avoid workplace disruptions • Uses "active listening" to understand viewpoints of others. Adjusts one's position/view to try and resolve conflict • Uses analytical skills to identify and solve a variety of business-related problems • Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc. • Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team Knowledge • Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction • Principles and methods for displaying, promoting, and selling products or services • Principles and procedures for personnel recruitment, selection, and training Experience • Minimum one (1) year of management in retail and/or food and beverage industries • Experience with the following applications a plus; o PeopleMatter, Workday, Reflexis o PDI, ESO Equipment/Special Expertise • NA Required or Preferred Qualifications/Certifications • High School Diploma or GED (required) • Must have reliable transportation • Valid driver's license (preferred) • Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one) Physical Requirements • Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. • Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 50 lbs. • Occasional Sitting and Driving required. • Exposed to extreme weather conditions and temperatures • Long periods of standing • Exposure to gasoline fumes and cleaning products • Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit https://www.exploreyourbenefits.com/retail.html.

Providing excellent guest service, maintaining store cleanliness and stock levels, and adhering to safety and food handling standards. | High school diploma preferred, food certifications optional, physical ability to perform job duties. | Description: The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements: Essential Job Functions (Responsible to) • Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. • Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. • Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. • Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. • Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. • Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. • Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. • Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. • Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests • Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook • Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations • Perform additional duties as assigned Key Relationships • Region Manager • Human Resource Manager • General Manager • Store Manager • Food Service Manager • Guest Service Representatives Skills • Follows written and verbal direction/instructions and seeks clarification when required. • Works effectively and accurately in a fast-paced environment. • Seeks appropriate support to solve problems in a timely manner. • Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. • Demonstrates self-control in stressful situations. • Adaptability and flexibility to respond effectively to a variety of situations • Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. • Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication • Takes pride in delivering high-quality Guest service • Meets performance expectations associated with the role • Uses analytical skills to identify and solve problems or situations encountered on the job. • Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. • Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge • Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction • Principles and methods for showing, promoting, and selling products or services Experience • All experience is considered Required or Preferred Qualifications/Certifications • High School Diploma or GED (Preferred) • Food Certifications (Preferred) Other Considerations • Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements • Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. • Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. • Occasional Sitting and Driving required. • Exposed to extreme weather conditions and temperatures • Long periods of standing • Exposure to gasoline fumes and cleaning products • Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit https://www.exploreyourbenefits.com/retail.html. Additional Info: • Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.

Manage all aspects of the retail/food service operation to ensure excellent guest experience, safety, and financial performance. | Minimum three years of single-unit management experience in retail or food and beverage, with strong leadership, safety, and operational skills. | The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values. The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero. Requirements Essential Job Functions (Responsible to) • Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation • Create a place of welcoming and belonging for our Guests and Team Members • Oversees the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance • Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and/or increase sales; develop plans to correct budget misses, measure and track plan effectiveness, and ultimately achieve budget in a timely manner, complete required reports either in writing or via computer entry • Track and manage inventory through count execution and submitting accurate orders to remain in stock • Delegate tasks to subordinate Team Members and follow up to ensure proper completion • Engage and lead company initiatives • Oversee food production to ensure food safety requirements are consistently met and that par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste • Develop well trained Team Members by following Thorntons’ training processes as prescribed while demonstrating and teaching our core values. • Support and guide team members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons’ Progressive Discipline Process • Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts while complying with meal and rest break requirements • Train and empower Team Members to de-escalate guest service issues • Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy • Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records • Promote sales and profits working within the local community to partner and support events that extend the brand • Regular and predictable in-person attendance • Perform additional duties as assigned Key Relationships • Region Manager • Store Manager • Guest Service Representative • Human Resource Manager • Recruiter • Trainer • Auditor Skills • Demonstrates a commitment to leading by example considering no tasks as below one’s position • Uses analytical skills to identify and solve a variety of business-related problems • Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc. • Prioritizes and distributes work to deliver objectives on time and to the highest standard • Demonstrates a positive and approachable presence, even during stressful situations • Recognizes positive performance, celebrates team achievements, addresses poor performance • Takes action to remove obstacles and address problems before they impact performance and results • Provides feedback effectively and with empathy • Actively solicits internal and external guest feedback to improve business relationships • Fosters team camaraderie, collaboration, and cohesion • Uses "active listening" to understand viewpoints of others. Adjusts one's position/view to try and resolve conflict • Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team Knowledge • Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction • Principles and methods for displaying, promoting, and selling products or services • Principles and procedures for personnel recruitment, selection, and training Experience • Minimum three (3) years single-unit management in retail and/or food and beverage industries • Experience with the following applications a plus; o PeopleMatter, Workday, Reflexis o PDI, ESO Equipment/Special Expertise • NA Required or Preferred Qualifications/Certifications • High School Diploma or GED (Required) • Must have reliable transportation • Valid driver’s license (preferred) • Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one) Physical Requirements • Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. • Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. • Occasional Sitting and Driving required. • Exposed to extreme weather conditions and temperatures • Long periods of standing • Exposure to gasoline fumes and cleaning products • Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact accommodationsretail@bp.com 9 am – 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its’ representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit https://www.exploreyourbenefits.com/retail.html. $27.00-$34.00 The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values. The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero. Requirements Essential Job Functions (Responsible to) • Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation • Create a place of welcoming and belonging for our Guests and Team Members • Oversees the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance • Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and/or increase sales; develop plans to correct budget misses, measure and track plan effectiveness, and ultimately achieve budget in a timely manner, complete required reports either in writing or via computer entry • Track and manage inventory through count execution and submitting accurate orders to remain in stock • Delegate tasks to subordinate Team Members and follow up to ensure proper completion • Engage and lead company initiatives • Oversee food production to ensure food safety requirements are consistently met and that par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste • Develop well trained Team Members by following Thorntons’ training processes as prescribed while demonstrating and teaching our core values. • Support and guide team members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons’ Progressive Discipline Process • Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts while complying with meal and rest break requirements • Train and empower Team Members to de-escalate guest service issues • Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy • Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records • Promote sales and profits working within the local community to partner and support events that extend the brand • Regular and predictable in-person attendance • Perform additional duties as assigned Key Relationships • Region Manager • Store Manager • Guest Service Representative • Human Resource Manager • Recruiter • Trainer • Auditor Skills • Demonstrates a commitment to leading by example considering no tasks as below one’s position • Uses analytical skills to identify and solve a variety of business-related problems • Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc. • Prioritizes and distributes work to deliver objectives on time and to the highest standard • Demonstrates a positive and approachable presence, even during stressful situations • Recognizes positive performance, celebrates team achievements, addresses poor performance • Takes action to remove obstacles and address problems before they impact performance and results • Provides feedback effectively and with empathy • Actively solicits internal and external guest feedback to improve business relationships • Fosters team camaraderie, collaboration, and cohesion • Uses "active listening" to understand viewpoints of others. Adjusts one's position/view to try and resolve conflict • Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team Knowledge • Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction • Principles and methods for displaying, promoting, and selling products or services • Principles and procedures for personnel recruitment, selection, and training Experience • Minimum three (3) years single-unit management in retail and/or food and beverage industries • Experience with the following applications a plus; o PeopleMatter, Workday, Reflexis o PDI, ESO Equipment/Special Expertise • NA Required or Preferred Qualifications/Certifications • High School Diploma or GED (Required) • Must have reliable transportation • Valid driver’s license (preferred) • Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one) Physical Requirements • Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. • Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. • Occasional Sitting and Driving required. • Exposed to extreme weather conditions and temperatures • Long periods of standing • Exposure to gasoline fumes and cleaning products • Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact accommodationsretail@bp.com 9 am – 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its’ representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit https://www.exploreyourbenefits.com/retail.html. $27.00-$34.00

Providing friendly guest service, maintaining store cleanliness, stocking shelves, and handling cash transactions. | High school diploma or GED preferred, food certifications are a plus, physical ability to perform job duties. | The Guest Service Representative (GSR) is responsible for delighting Thorntons’ Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) • Delivers guest service with a “how may I help you” attitude. Looks for opportunities to delight guests and follows instructions from store management. • Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. • Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. • Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. • Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. • Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. • Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. • Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. • Live Thorntons’ Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests • Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons’ Team Member Handbook • Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations • Perform additional duties as assigned Key Relationships • Region Manager • Human Resource Manager • General Manager • Store Manager • Food Service Manager • Guest Service Representatives Skills • Follows written and verbal direction/instructions and seeks clarification when required. • Works effectively and accurately in a fast-paced environment. • Seeks appropriate support to solve problems in a timely manner. • Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. • Demonstrates self-control in stressful situations. • Adaptability and flexibility to respond effectively to a variety of situations • Possesses an open and approachable demeanor with a positive and constructive tone of voice and a “can do” attitude. • Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication • Takes pride in delivering high-quality Guest service • Meets performance expectations associated with the role • Uses analytical skills to identify and solve problems or situations encountered on the job. • Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. • Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge • Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction • Principles and methods for showing, promoting, and selling products or services Experience • All experience is considered Required or Preferred Qualifications/Certifications • High School Diploma or GED (Preferred) • Food Certifications (Preferred) Other Considerations • Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements • Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. • Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. • Occasional Sitting and Driving required. • Exposed to extreme weather conditions and temperatures • Long periods of standing • Exposure to gasoline fumes and cleaning products • Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am – 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its’ representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit https://www.exploreyourbenefits.com/retail.html. $20.25-$20.50 Job Benefits • Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am – 5 pm EST M-F. The Guest Service Representative (GSR) is responsible for delighting Thorntons’ Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) • Delivers guest service with a “how may I help you” attitude. Looks for opportunities to delight guests and follows instructions from store management. • Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. • Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. • Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. • Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. • Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. • Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. • Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. • Live Thorntons’ Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests • Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons’ Team Member Handbook • Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations • Perform additional duties as assigned Key Relationships • Region Manager • Human Resource Manager • General Manager • Store Manager • Food Service Manager • Guest Service Representatives Skills • Follows written and verbal direction/instructions and seeks clarification when required. • Works effectively and accurately in a fast-paced environment. • Seeks appropriate support to solve problems in a timely manner. • Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. • Demonstrates self-control in stressful situations. • Adaptability and flexibility to respond effectively to a variety of situations • Possesses an open and approachable demeanor with a positive and constructive tone of voice and a “can do” attitude. • Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication • Takes pride in delivering high-quality Guest service • Meets performance expectations associated with the role • Uses analytical skills to identify and solve problems or situations encountered on the job. • Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. • Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge • Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction • Principles and methods for showing, promoting, and selling products or services Experience • All experience is considered Required or Preferred Qualifications/Certifications • High School Diploma or GED (Preferred) • Food Certifications (Preferred) Other Considerations • Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements • Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. • Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. • Occasional Sitting and Driving required. • Exposed to extreme weather conditions and temperatures • Long periods of standing • Exposure to gasoline fumes and cleaning products • Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am – 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its’ representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit https://www.exploreyourbenefits.com/retail.html. $20.25-$20.50 Job Benefits • Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am – 5 pm EST M-F.