Thomson Reuters

Leading a team of Customer Success Managers, managing enterprise customer portfolios, and driving customer outcomes. | 3+ years of leadership or CSM experience in SaaS, preferably in legal tech, with skills in customer success practices, CRM tools, and legal workflows. | We're looking for a Manager of Customer Success to lead a team of Customer Success Managers (CSMs) serving customers across our Corporates Legal suite of products (CoCounsel, Westlaw, Practical Law, Legal Tracker and HighQ). This leader will also directly hold and manage their own focused book of enterprise customers while managing and developing a team of Customer Success professionals. The ideal candidate is equally comfortable leading people and engaging with executives at our largest customers, setting direction for the team, modeling best-in-class customer success practices, and rolling up their sleeves to drive outcomes for their own accounts. You’ll coach and enable your team to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins. You and your team will focus on adoption, value realization, and expansion in partnership with Sales and Professional Services. About the Role In your capacity serving your individual book of business, you will: Own a portfolio of enterprise and strategic customers across our Corp Legal Content or Software solutions. Deliver all aspects of the customer success motion to assigned customers. Co-create and execute customer success plans (CSPs), lead executive business reviews (EBRs), and demonstrate value that leads to desired customer outcomes. Track product usage, time-to-value, and leading indicators to proactively manage customer health and escalate risk early. Identify and drive expansion opportunities within your assigned portfolio, collaborating with Sales on strategy and execution. Model best-in-class customer success practices. Leverage technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately. In your capacity as the leader of a team of Customer Success Managers, you will: Coach and Develop CSMs: Mentor and guide CSMs to build their skills in customer relationship management, problem-solving, and strategic account planning. Drive Team Performance: Set and monitor performance metrics for the team, ensuring alignment with customer and business outcomes such as adoption, retention, and growth. Support Customer Engagement: Ensure high-quality, consistent delivery of CSPs, EBRs, and proactive check-ins across the team. Customer Advocacy: Act as an escalation point for customer issues, working cross-functionally to resolve challenges and advocate for customer needs. Foster Collaboration: Partner closely with Sales, Product, Customer Support, Professional Services and Enablement to ensure CSMs have the tools and resources needed to succeed and accelerate customer outcomes. Optimize Processes: Identify and implement best practices to improve team efficiency, customer engagement, and overall effectiveness. Use Gainsight, Salesforce, and related tooling to maintain accurate account data, health scores, and activity tracking for your team. Promote a Customer-Centric Culture: Lead by example and build a culture of customer focus, accountability, rigor, and continuous improvement within the team. Key Outcomes Increased customer adoption and time-to-value across Corp Legal solutions Identify and drive expansion across your assigned customer portfolio High-quality, consistent delivery of CSPs, EBRs, and check-ins across the team Clear visibility and action plans for at-risk accounts Strong cross-functional collaboration that improves customer experience and advocacy Model best-in-class customer and product success practices through hands-on work with your own accounts and translate those practices into scalable playbooks, processes, and enablement for the broader team. About You You are a fit for the role of Manager, Customer Success if you have: 3+ years of leadership experience or equivalent CSM experience in a SaaS company supporting legal technology products. Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred. Understanding of legal workflows, terminology, and common challenges. Experience in developing people and building high-performing teams; you lead with empathy, clarity, and accountability. Proven record driving retention, adoption, and expansion with enterprise/strategic accounts while owning a book of business. Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms). Functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis. Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins. Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving. Demonstrated curiosity, learning agility, proactivity, urgency, strategic thinking, collaboration, and accountability. Aligned to TR values: obsess over customers, compete to win, challenge your thinking, act fast, learn fast, and be stronger together. Bachelor’s degree required; master’s degree or J.D. is a plus. Ability to travel up to 25%. #LI-BS1 What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $147,000 - $273,000. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 01/11/2026. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our employer story 🔍 Inside Thomson Reuters blog 🏆 Awards and recognition 🤝 Our values Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Customer relationship management

Team leadership

Customer success planning

Problem-solving

Direct Apply

Posted 27 days ago

Manager, Commercial Account Management

Thomson Reuters•New York, NY•Full-time

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Compensation$200K - 371K a year

Lead and develop a high-performing account management team, foster customer relationships, and drive revenue growth through strategic planning and collaboration. | Proven leadership in account management, strong sales and negotiation skills, experience in managing teams, and ability to develop strategic account plans. | Manager, Commercial Account Management We are seeking a strategic and results-driven Sales manager to lead our growing account management team and drive revenue growth calling on our corporate accounts. The ideal candidate possesses a proven track record of successfully Leading a team and growing a portfolio of high-value accounts, exceeding sales targets, and cultivating strong customer relationships. You are a customer-centric leader with exceptional communication, negotiation, and team management skills.  About the Role  In this opportunity as a Manager, Commercial Account Management, you will Leadership and Strategy:  • Develop and implement a comprehensive account management strategy aligned with the Corporates segment's strategy in collaboration with cross-functional teams. To drive new customer acquisition, expand customer relationships, and renewal sales with assigned territories. • Oversee the development and execution of strategic account plans to achieve sales targets, maximize revenue from existing customers, and expand the customer base.  • Lead, mentor, and manage a high-performing account management team, fostering a positive and results-oriented environment through sales process excellence. • Establish clear goals, KPIs, and performance metrics for the team, providing regular feedback and coaching to drive individual and team success.  • Ensure a strategic product mix across the assigned team to achieve company revenue goals and sustainable growth.  Customer Relationship Management:  • Foster strong, long-term relationships with key customers and stakeholders, building trust and credibility through consistent communication and exceptional service.  • Ensure high levels of customer satisfaction and loyalty by addressing customer needs and concerns promptly and effectively.  • Collaborate with the Customer Success Leader to ensure a seamless customer experience, contributing to customer retention and expansion of the full product portfolio.  • Collaborate closely with customers to thoroughly understand their business needs, challenges, and goals. • Participate in key customer business meetings to ensure alignment with customer goals and objectives, demonstrating a deep understanding of their business.  Collaboration Internal Partners as a customer advocate:  • Partner effectively with solution consultants to develop tailored solutions that precisely meet customer needs and requirements.  • Coordinate seamlessly with professional services teams to ensure timely and successful implementation of solutions, guaranteeing customer satisfaction.  • Collaborate with the sales team and the Partnerships & Alliances team to develop and execute go-to-market campaigns with strategic partners.  • Develop strong relationships with key partners, ensuring that the partner metric is consistently met or exceeded.  • Partner and collaborate with Industry & Product Specialists to develop and execute impactful product marketing campaigns and develop our customer solution portfolio. • Contribute to the prioritization of features and continuous improvement of our solutions and processes based on market feedback and customer needs.  Performance Management and Reporting:  • Closely monitor, analyze, and report on key performance metrics, including sales targets, renewal rates, and customer satisfaction, to track progress and identify areas for improvement.  • Provide regular reports, updates, and other information on account management activities and outcomes to executive leadership, ensuring transparency and accountability.  • Continuously assess and improve processes to enhance efficiency and effectiveness of the account management team.  Key Success Measures  • Sales Performance: Total Revenue, Team Quota Achievement, Average Deal Size, Win Rate, Sales Cycle Length, Revenue Growth, Upsell/Cross-sell Revenue, Net Dollar Retention, Customer Lifetime Value (CLTV), Customer Acquisition Cost (CAC) to CLTV Ratio, Partner Attach Rate, New customer acquisition  • Leadership and Operational Efficiency: Account Manager Productivity, Strategic Account Planning, Operational Excellence, Team Morale and Turnover, Team Development  • Challenge & Commit: Embraces challenges, takes ownership, and is fully committed to delivering exceptional results.  • Growth Mindset: Continuously seeks opportunities for learning and development, embraces feedback, and is adaptable to change.  • People Leader: Excels at leading, coaching, and developing team members, creating a positive and supportive work environment.  About You You’re a fit for the role of Manager, Commercial Account Management if your background includes: • Customer Focus: A customer-centric mindset with a commitment to providing exceptional product and service through deep understanding and long-term partnerships with the Softwared technology customers. • Leadership: Proven ability to inspire, motivate, and guide teams to achieve ambitious goals. Provides clarity, energy, and drive for success.  • Account Management: Demonstrated ability to develop & execute a strategic account management process that focuses on building and maintaining relationships with key customers to ensure their satisfaction, retention, and drive business growth, leading to customer loyalty, advocacy and long-term revenue.  • Sales Acumen: Strong grasp of sales processes and strategies, with the ability to develop compelling value propositions that address customer use cases with solutions from the product portfolio.  • Negotiation: Proven ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.  • Communication: Excellent executive-level verbal and written communication skills. Possesses strong interpersonal skills and active listening skills, capable of conveying complex information in an accessible and engaging manner.  • Analytical Thinking: Ability to analyze market data, feedback, and sales performance to inform strategies and decisions.  • Problem Solving: Proven ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implementing the chosen solution.  • Collaboration: Exceptional ability to work effectively with cross-regional/functional teams, including sales, product development, marketing, and commercial excellence.  • Adaptability: Comfortable working in a fast-paced, dynamic environment with a willingness to embrace change and new challenges.  • Training & Education: Experience in developing and delivering training programs.  Additional Skills:  • Experience working in a fast-paced, high-growth environment.  • Strong work ethic, self-motivation, and a passion for driving results.  • Proven experience in building and managing successful partnerships and alliances.  #LI-D2E What’s in it For You? • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $199,500 - $370,500. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 01/31/2026. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Account Management

Leadership

Customer Relationship Management

Sales Strategy

Negotiation

Team Management

Verified Source

Posted 28 days ago

Customer Success Executive

Thomson Reuters•Ann Arbor, Michigan, Eagan, Minnesota, Frisco, Texas•Full-time

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Compensation$104K - 194K a year

Manage customer accounts, identify growth opportunities, and ensure customer satisfaction and retention. | Requires 2+ years in Customer Success, SaaS experience preferred, strong communication, and organizational skills. | Summary of the Role The Customer Success Executive plays an integral role in helping to increase customer satisfaction and brand loyalty for a fast-growing and award-winning software company. The Customer Success Executive is responsible for driving the growth and expansion of existing customer accounts. This role involves identifying opportunities for upselling, cross-selling, and enhancing customer engagement to ensure customer success and revenue growth. The ideal candidate will have a solid understanding of customer needs and the ability to develop strategies that align with business objectives. The position will also maintain customer satisfaction and retention by proactively addressing customer needs and issues. This role involves developing strategies to reduce churn, enhance customer engagement, and build long-term relationships with customers. About the Role Client Relationship Management: Own the entire relationship with assigned accounts, including adoption, expansion, retention, and satisfaction. Identify at-risk accounts and develop plans to address their concerns and improve their experience. Product Expertise: Develop a thorough understanding of our solutions and service offerings to better upsell and cross-sell to customers. Assist in product launches. Drive Sales Growth: Identify and manage upselling and additional purchase opportunities to customers to ensure customers continue to derive value from our offerings. Achieve and exceed sales targets and KPIs. Spread the Word: Promote customer success stories and case studies to highlight the value of our solutions. Customer Journey Expertise: Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals. Data Analysis: Analyze customer data to identify trends, opportunities, and areas for improvement. Collaboration: Work with the company's Marketing, Sales, and Product teams to support the development of marketing initiatives to help ensure continually evolving products that meet or exceed client expectations. Professional Development: Invest in ongoing self-development to acquire industry-relevant skills necessary to satisfy customer needs. About You Bachelor's degree from an accredited college/university or equivalent work experience. 2+ years of experience as a Customer Success Manager. Experience in the SAAS industry preferred. Experience in the tax and accounting industry or similar is a plus. A passion for technology; comfortable with web-based applications. Exceptional time management skills and ability to prioritize multiple tasks in a fast-paced environment while meeting critical deadlines. Excellent presentation skills and ability to effectively communicate a variety of topics to a diverse audience. Experience providing high-level client support, internally and externally, along with the ability to build relationships with clients and team members. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Possess the ability to self-motivate, maintain a consistent schedule, and to train clients who may have no understanding of the product. Excellent computer skills including Microsoft Word, Excel, PowerPoint, and Outlook. #LI-TV1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $104,300 - $193,700. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Customer Relationship Management

Client Support

Sales & Upselling

Data Analysis

Communication

Direct Apply

Posted 28 days ago

Pre-Sales Solutions Consultant, Legal Solutions

Thomson Reuters•Anywhere•Full-time

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Compensation$104K - 194K a year

Assist sales teams by understanding prospect challenges, demonstrating solutions, and supporting sales activities to drive revenue. | 5+ years of technical sales experience, ability to communicate complex solutions, and familiarity with legal or SaaS solutions preferred. | Solutions Consultant–Legal Software The Solution Consultant is a critical part of the Sales team and is instrumental in helping drive sales by identifying needs, proposing solutions & being an integral part of the opportunity-driven sales efforts.  Legal Tracker and HighQ are SaaS, hosted solutions that provide workflow, collaborative and financial tools associated with the operations of a Corporate Legal Department. CoCounsel assists legal professionals by providing advanced AI-driven support for legal research, drafting, and document analysis. Outcomes: • Assist sales teams to maximize closed sales & performance (greater than or equal to 100% of product plan) by gathering requirements for & articulating process around data conversions, integrations, security, implementations, Professional Services, and Sales Support/RFP’s • Acts as a liaison with other departments & Thomson Reuters companies including Product Management, Client Relations, IT Operations, Product Development, and Marketing • This is a customer facing role which is part of the team that will be quoting pricing, compiling proposals and statements of work About the Role: In this opportunity as a Solutions Consultant, you will: • Participate in discovery calls with the support of a sales executive to understand prospect challenges and identify specific issues that can be addressed by Thomson Reuters Solutions (Legal Tracker, HighQ and CoCounsel).  Helping to understand the prospects vision and aligning to the core capabilities of these products to support that vision. • Demonstrate these Solutions to prospective customers. • Demonstrate Partner Products to prospective customers. • Understand and convey value of larger Thomson Reuters vision for legal departments. • Understand and convey customer experiences that reflect the unique capabilities / differentiators of our products to solve the underlying business issues of the prospect. • Utilize business value calculators to help the prospect understand the value of our products. • Work closely with professional services and data security teams in sales cycle • Be innovative and bring forward ideas to demonstrate the value of Thomson Reuters products and services • Consistently and routinely update information on opportunities and activities in Salesforce • Meet and exceed quarterly and annual sales targets About You: You're a fit for the role of Solution Consultant if you: • Have a bachelor's degree or equivalent experience; JD is preferred • 5+ years technical sales experience within software solutions • Have the ability to understand and communicate complex technology visions and value propositions • Ability to demonstrate to prospects and interact on a daily and weekly basis with prospects and sales executives. Ideally, proven pre-sales experience targeting and demonstrating software solutions to large, multi-national organizations • Able to connect with decision makers and be comfortable presenting to mid-level and C level executives in Corporate Legal Operations function • Have a general understanding Legal Operations; Experience with Matter Management, E-billing, Contract Management and/or Generative AI solutions a plus • Able to travel up to 10%; Able to be available across multiple time zones when necessary #LI-D2E What’s in it For You? • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $104,300 - $193,700. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 01/31/2026. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Technical Sales

Solution Demonstration

Customer Needs Assessment

Sales Cycle Management

Legal SaaS Knowledge (desired)

Verified Source

Posted 29 days ago

Customer Success Manager (Legal AI Solutions)

Thomson Reuters•Los Angeles, California, San Francisco, California, Ann Arbor, Michigan, Eagan, Minnesota, Frisco, Texas•Full-time

View Job

Compensation$91K - 169K a year

Engage with customers to understand their goals, develop success plans, and drive adoption of legal AI solutions, acting as a trusted advisor throughout the customer lifecycle. | Experience in customer success, legal technology or SaaS, relationship building, and collaboration with cross-functional teams. | Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology. Thomson Reuters acquired a leading AI startup, Casetext in 2023 and scaled up to become one of the leading AI solution providers to law firms and corporations. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions. The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters' legal AI solutions. The Customer Success Manager will typically focus on a portfolio of customers, actively prioritizing customers based on adoption, health and other key parameters. The Customer Success Manager will use a standard CSM playbook to proactively engage throughout the customer lifecycle to grow adoption and deliver value. This is a remote position and is open to any US location. About the Role In the role of Customer Success Manager, you will focus on: Strategic Relationships: Engage regularly with senior executives to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Customer Success Plan: Jointly create success plans with customers to deliver value and outcomes from Thomson Reuters’s legal AI solutions. Transform Legal Workflows with AI: Collaborate with customers to identify their specific business challenges and design tailored workflows / use cases that deliver sustained value from Thomson Reuters' legal AI solutions. Change Management: Partner with customers to help gain executive sponsorship, identify champions and define change management strategies to help transform the work of attorneys at law firms. Drive Adoption: Partner with customers to ensure users are trained appropriately (leveraging TR customer education managers) and define mutual strategies to grow adoption of the TR Legal AI solutions. Lead Executive Business Reviews: Capture value delivered to customers from TR Legal AI solutions, lead executive business reviews and develop the joint roadmap for success with customers. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. About You You are a great fit for the role of Customer Success Manager if you have the following: Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals. You have 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role, with leading legal tech consulting organizations or SaaS firms. Curiosity in technology/AI developments: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. #LI-BS1 What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $91,000 - $169,000. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close . About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com Thomson Reuters informs the way forward by delivering trusted content and technology that professionals and institutions need to make the right decisions. We are modernizing the pillars of society through the digitalization of the tax and legal professions, the free press, commerce, and the rule of law, and elevating the way professionals and institutions work. Discover how Thomson Reuters approaches AI innovation as Chief Product Officer David Wong breaks down the essential components.

Customer Relationship Management

Strategic Planning

Team Leadership

Process Optimization

Direct Apply

Posted 30 days ago

Customer Success Manager (Legal AI Solutions)

Thomson Reuters•Ann Arbor, MI•Full-time

View Job

Compensation$Not specified

Engage with legal professionals to drive adoption of AI solutions, develop success plans, and serve as a trusted advisor throughout the customer lifecycle. | Requires 5+ years in legal tech, legal education or experience, strong relationship skills, and familiarity with AI-driven platforms. | Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology. Thomson Reuters acquired a leading AI startup, Casetext in 2023 and scaled up to become one of the leading AI solution providers to law firms and corporations. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions. The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters' legal AI solutions. The Customer Success Manager will typically focus on a portfolio of customers, actively prioritizing customers based on adoption, health and other key parameters. The Customer Success Manager will use a standard CSM playbook to proactively engage throughout the customer lifecycle to grow adoption and deliver value. This is a remote position and is open to any US location. About the Role In the role of Customer Success Manager, you will focus on: • Strategic Relationships: Engage regularly with senior executives to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. • Customer Success Plan: Jointly create success plans with customers to deliver value and outcomes from Thomson Reuters’s legal AI solutions. • Transform Legal Workflows with AI: Collaborate with customers to identify their specific business challenges and design tailored workflows / use cases that deliver sustained value from Thomson Reuters' legal AI solutions. • Change Management: Partner with customers to help gain executive sponsorship, identify champions and define change management strategies to help transform the work of attorneys at law firms. • Drive Adoption: Partner with customers to ensure users are trained appropriately (leveraging TR customer education managers) and define mutual strategies to grow adoption of the TR Legal AI solutions. • Lead Executive Business Reviews: Capture value delivered to customers from TR Legal AI solutions, lead executive business reviews and develop the joint roadmap for success with customers. • Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. • Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. About You You are a great fit for the role of Customer Success Manager if you have the following: • Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals. • You have 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role, with leading legal tech consulting organizations or SaaS firms. • Curiosity in technology/AI developments: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. • Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. • Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. • Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. #LI-BS1 What’s in it For You? • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $91,000 - $169,000. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close . About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Legal technology

Customer success management

Relationship building

Change management

Strategic planning

Verified Source

Posted about 1 month ago

Product Success Manager, CoCounsel Legal

Thomson Reuters•Anywhere•Full-time

View Job

Compensation$122K - 226K a year

Manage customer relationships, co-create success plans, demonstrate product value, and develop enablement strategies for legal AI products. | Experience in legal tech or working with legal professionals, technical skills in AI systems, and ability to manage multiple projects and stakeholders. | Are you passionate about building meaningful relationships and empowering customers to achieve their goals, while driving success for both them and the company? Product Success is not just a function or team at Thomson Reuters, but also our reason for doing business. We measure our success based on the prioritization of our customers' needs and goals. The relationship we create with our customers determines the future benefits for them and our company. The PSM is assigned a book of customers and will be required to provide support to all customer Tiers upon request. The PSM is responsible for the development of customers’ knowledge of their suite of offerings. The PSM will manage these customers to drive performance towards Thomson Reuters' strategic objectives and retention goals. This will require the management of multiple projects with strong business acumen to remove obstacles interfering with growth and retention of customers. About the Role In this opportunity as a Product Success Manager, you will · Be a deep product expert on our AI-enabled CoCounsel Legal suite of products. Must be a technical expert. · Deliver all aspects of the customer success motion to assigned customers; in combination with deep CoCounsel Legal product expertise. Including, but not limited to: co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customers' relationship with Thomson Reuters. · Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements. · Develop enablement for customers in partnership to serve our digital strategy. · Develop enablement to educate Thomson Reuters employees. · Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives. · Effectively partner with all relevant internal and external partners and stakeholders. · Leverage technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately. About You You are a fit for the role of Product Success Manager if you have: · Bachelor's degree in a relevant field (e.g., Business, Law, Computer Science, Engineering or a related discipline). · Master's degree or J.D. is a plus. · Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred. · Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable. · Gainsight, Gong, or Salesforce user experience is a plus · Functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis · Understanding legal workflows, terminology, and common challenges. · Ability to travel 25% #LI-BS1 What’s in it For You? • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $121,800 - $226,200. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close . About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Legal technology understanding

AI and GenAI systems knowledge

Customer success management

Stakeholder engagement

Technical product expertise

Verified Source

Posted about 1 month ago

Client Executive, SurePrep

Thomson Reuters•Ann Arbor, MI•Full-time

View Job

Compensation$104K - 194K a year

Drive revenue growth, manage client relationships, develop account strategies, and serve as a trusted advisor to clients. | Minimum 2 years in Customer Success, preferably in SaaS, with strong communication, organizational skills, and familiarity with web-based applications. | Summary of the Role The SurePrep Client Executive plays an integral role in helping to drive the growth and expansion of aligned customer accounts. They will play a crucial role in achieving our sales targets while ensuring customers receive exceptional service and support. This role involves identifying opportunities for upselling, increasing utilization, and enhancing customer engagement to ensure customer success and revenue growth. The ideal candidate will have a solid understanding of customer needs and the ability to develop strategies that align with business objectives.   The position will also maintain customer satisfaction and retention by proactively addressing customer needs and issues. This role involves developing strategies to reduce churn, enhance customer engagement, and build long-term relationships with key customers. About the Role • Drive Sales Growth: Develop and execute strategies to drive revenue growth within assigned accounts. Identify upselling and cross-selling opportunities to enhance client engagement and increase sales. Achieve and exceed sales targets and KPIs.   • Client Relationship Management: Build and maintain strong relationships with key decision-makers and stakeholders within client organizations. Understand their business needs and align our solutions to meet those needs effectively.   • Account Strategy: Create and implement account plans that outline sales goals, strategies, and tactics. Regularly review and adjust plans based on performance and market conditions.   • Business Acumen: Demonstrates strong business acumen by effectively managing client accounts, identifying growth opportunities, analyzing market trends, and ensuring alignment with organizational goals. Proficient in strategic thinking and fostering long-term partnerships to drive mutual success.  • Customer Advocacy: Serve as a trusted advisor to clients, providing insights and recommendations to help them achieve their goals with our software solutions. Address any concerns and ensure high levels of customer satisfaction.   • Collaboration: Work closely with internal teams, including Sales, Marketing, and Product, to ensure alignment and drive successful outcomes for clients. Assist in product launches.   • Reporting: Prepare and present regular reports on account performance, sales metrics, and strategic recommendations.   • Product Expertise: Develop a thorough understanding of our solutions and service offerings to better upsell and cross-sell to customers.   • Professional Development: Invest in ongoing self-development to acquire industry-relevant skills necessary to satisfy customer needs.  About You • 2+ years of experience as a Customer Success Manager. • Experience in the SAAS industry preferred. • Experience in the tax and accounting industry or similar is a plus. • A passion for technology; comfortable with web-based applications. • Exceptional time management skills and ability to prioritize multiple tasks in a fast-paced environment while meeting critical deadlines. • Excellent presentation skills and ability to effectively communicate a variety of topics to a diverse audience. • Experience providing high-level client support, internally and externally, along with the ability to build relationships with clients and team members. • Excellent verbal and written communication skills. • Excellent organizational skills and attention to detail. • Possess the ability to self-motivate, maintain a consistent schedule, and to train clients who may have no understanding of the product. • Excellent computer skills including Microsoft Word, Excel, PowerPoint, and Outlook. #LI-TV1 What’s in it For You? • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $104,300 - $193,700. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Customer Relationship Management

Client Support

Communication Skills

Organization and Time Management

Product Knowledge

Verified Source

Posted about 1 month ago

Manager, Applied Research

Thomson Reuters•Frisco, TX•Full-time

View Job

Compensation$158K - 337K a year

Lead and manage a team of applied scientists and engineers to develop and deliver AI and NLP solutions for tax and compliance software products. | PhD or Master’s plus equivalent experience, 8+ years in IR/NLP system development, prior management experience, production code expertise, cloud and MLOps skills, and strong communication. | Are you excited about working at the forefront of applied research in an industry setting? Thomson Reuters Labs in Toronto is seeking scientists with a passion for solving problems using state-of-the-art information retrieval, natural language processing and generative AI, to lead a team of high performing ML scientists and research engineers. What does Thomson Reuters Labs do? We experiment, we build, we deliver. We support the organization and our customers through applied research in informational retrieval and natural language processing. We work closely with product and domain experts to identify compelling solutions at the intersection of user need and technical feasibility. Our team is responsible for designing the next generation of tax, accounting and audit compliance software for Tax Professionals and Corporates in the US, and across the global markets. We own AI innovation for Thomson Reuters’ core tax products, including UltraTax, Cloud Audit Suit, SurePrep and ONESOURCE. We work with the latest LLM prompting and agentic AI approaches to build cutting edge products. About the role  In this opportunity as Manager, Applied Research you will:    • Experiment and Develop: You will execute the entire model development lifecycle, from prototype to delivery, while applying best practices for reproducible research and well-managed software delivery.  • Collaborate: Working on a collaborative cross-functional team, you will share information, value diverse ideas, and partner effectively with colleagues across the globe.  • Deliver: You will be accountable for timely, well-managed deliverables.  • Innovate: You will be empowered to try new approaches and learn new technologies. You will implement innovative ideas to solve real-world challenges.  • Inspire: You will be a proactive communicator who is excited to share your work. You will be articulate and compelling in describing ideas to both technical and non-technical audiences.   • Manage: Direct the efforts of a team of Applied Scientists and Research Engineers ensuring a high-performance culture, nurturing your team’s career development and managing their performance expectations through servant leadership and active coaching.  About you  You're a fit for the role of Manager, Applied Research if your background includes: Basic qualifications  • PhD in a relevant discipline or Master’s plus a comparable level of experience  • 8+ years hands-on experience building IR / NLP systems for commercial applications  • Prior management experience – coaching & developing high-performing teams  • Experience writing production code and ensuring well-managed software delivery  • Experience delivering minimum viable products in a large enterprise environment • Demonstrable experience translating complex problems into successful AI applications  • Expertise in several of the following areas: robust Python development, MLOps, containerization, cloud infrastructure (AWS and Azure), advanced search and recommendation technology, orchestration of ML pipelines for real-time inference, microservices architecture, model monitoring and governance. • Outstanding communication, problem solving, and analysis skills    Preferred qualifications   • Experience innovating state-of-the-art research to solve real-world problems.  • Experience designing and implementing solutions with large language models   • Relevant publications at ACL, EMNLP, NAACL, NeurIPS, ICLR, SIGIR, KDD, or similar.  • Advanced proficiency in Python, Java, or Scala  #LI-MW1 What’s in it For You? • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $181,400 - $337,000. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $157,500 - $292,500. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Python

MLOps

Containerization

Cloud infrastructure (AWS, Azure)

Information retrieval

NLP

Generative AI

Team management

Software delivery

Microservices architecture

Verified Source

Posted 3 months ago

Senior Software Engineer, AI Platform

Thomson Reuters•Frisco, TX•Full-time

View Job

Compensation$88K - 164K a year

Build and maintain AI/ML platform software to support model lifecycle management, deployment, and monitoring with a focus on enabling self-service tooling for AI/ML workflows. | 5 years software engineering experience, proficiency in Python, cloud AI services (AWS SageMaker, Azure Studio), DevOps skills including CI/CD, and familiarity with AI concepts and tools. | The AI Platform team has been established to create, operate, and run the Enterprise AI Platform and aims to foster a culture of innovation, enables rapid development of AI solutions, and drive transformative outcomes to stakeholders. Towards this vision, it currently serves as a comprehensive ecosystem of collaborative services, tools, and infrastructure empowering both technical and non-technical users to seamlessly develop, evaluate, deploy, and monitor AI solutions tailored to various business use cases and personas. Through prioritizing transparency, reusability of prompts, models and workflows, and swift integration of emerging AI frameworks like Generative AI, the AI Platform strives to redefine the landscape of AI solutions whether for experimentation or for a production environment. The Senior Software Engineer, AI Platform will facilitate the build and operation of the centralized AI platform for AI/ML development and deployment across Thomson Reuters business operations. The Senior Software Engineer, AI Platform is expected to be an expert in AI tooling and setting up and streamlining AI workflows and building applications to enable AI/ML workflow development, testing and deployment About The Role In this opportunity you will: • Build and Maintain software that tracks the full lifecycle of ML from ideation to post deployment monitoring • Assist in the deployment of machine learning models into production and support these models throughout their lifecycle, including GenAI models • Build out features that help data scientists and AI novices to iterate and re-train models at speed and ease. • Enable self-service tooling for teams to create and maintain models • Utilize a variety of software and tools both commercial and open source • Continuously challenge and evolve the existing platform capabilities and keep up to date with new offerings About You • You’re a fit for the role of Senior Software Engineer, AI Platform if you meet all or most of these criteria: • 5 years in Software Engineering • Hands-on experience working with public cloud technology (AWS, Azure, GCP) • Familiarity with AI concepts and hands on experience with AI solutions • Experience with AWS sagemaker, Azure Studio or similar cloud AI capabilities • Proficiency in modern programming languages and in particular Python • Experience with relational and/or non-relational databases • Hands on DevOps experience – CI/CD in AWS, Git, Monitoring, Log Analytics What’s in it For You? • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $88,200 - $163,800. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Python

AWS

Azure

GCP

OpenAI API

LangChain

TensorFlow

PyTorch

CI/CD

Git

DevOps

Machine Learning

NLP

AI/ML workflow deployment

Verified Source

Posted 3 months ago

Product Manager

Thomson Reuters•Frisco, TX•Full-time

View Job

Compensation$88K - 164K a year

Lead product efforts to improve global Indirect Tax solutions by collaborating with stakeholders, analyzing market needs, and driving product lifecycle from requirements to release. | At least 3 years product management experience in enterprise software, strong understanding of Indirect Tax and regulatory environments, ability to translate market needs into actionable plans, and experience working with systems integrators. | Summary: Are you passionate about the chance to bring your experience to a world-class company that is market-leading, or both content and technology? If yes, we’re looking for you. Join our team! As a key player in shaping the future of the global knowledge economy, our technology empowers professionals worldwide to make informed decisions, driving international markets and fostering innovation. Collaborate with the industry's brightest minds on diverse projects, creating next-generation solutions with impactful results. As the world’s leading provider of intelligent information, we value your unique perspective in crafting solutions that propel our business and your career forward. We are seeking customer-focused, collaborative, and strategic individuals with a robust passion for product leadership to join our Indirect Tax team in the role of Product Manager. • Lead efforts to improve the implementation and onboarding experience for customers and partners by collaborating with internal and external stakeholders, including cross-functional teams, certified implementation partners, and customers globally. • Focus on identifying and resolving market problems, user scenarios, go-to-market activities, and best practices across global markets. • Translate market-driven and internally generated business needs and requirements into actionable stories, leveraging methodologies such as interviews, market validation, and beta programs. • Analyze and evaluate indirect tax challenges, and develop innovative ideas based on industry experience and interactions with customers and prospects worldwide. • Demonstrate a unique blend of business and technical acumen, strategic vision, and the drive to bring that vision to fruition in a globally diverse market landscape, ensuring a best-in-class customer experience. • Proven experience in product management, particularly in the context of global markets and Indirect Tax solutions. • Strong understanding of the Indirect Tax landscape and regulatory environments on a global scale. • Ability to translate complex market needs into clear, actionable plans and deliverables, specifically focused on improving customer and partner implementation processes and enhancing the customer experience as measured by NPS. About the Role As a Product Manager for Indirect Tax, you will: • Build and Develop: world-class capabilities and relationships with our clients and markets, thoughtful and strategic roadmaps, abilities to solve client problems, and capture market share. • Be a Team Player: work in a collaborative team-oriented environment, share information, value diverse ideas, and partner with cross-functional and remote teams. • Be Curious & Innovative: passionately curious and obsessive over our customers' problems and needs, working closely with customers, partners, and other Thomson Reuters colleagues across all aspects of the business to maintain a deep and well-rounded understanding of the indirect tax market. • Be an Agile Person: with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment to deliver solutions against strict timelines, unafraid of failure. • Be an Effective Communicator: Be confident, concise, and clear when communicating directly to executives, management, your peers, customers, and partners. • Take Extreme Ownership: responsible for the product, its performance, and reliability, and delighting our clients with a positive experience. About You You’re a fit for the role of Product Manager - Indirect Tax if your background includes: Basic qualifications: • Self-starter who leads discussions with customers, prospects, certified implementation partners, and other internal stakeholders to gather market problems/requirements. • Work closely with customers, partners, and other Thomson Reuters colleagues across all aspects of the business to maintain a deep and well-rounded understanding of the indirect tax market. • Continuously review and analyze existing indirect software features and functionality to develop and maintain your knowledge for improving or further leveraging our solutions for the global end-to-end indirect tax market. • Support the product development process, working closely with our Development, Quality Assurance, and Technical Publication teams throughout the whole product life cycle, feature validation, and preparing the entire organization for product release. • Experience with requirements analysis and documenting requirements, use case development, information systems, business operations, and integration/design of indirect tax software solutions. • At least 3 years of experience as a Product Manager for enterprise software solutions. • Bachelor’s degree in business administration or equivalent work experience; Formal education in tax/accounting/finance is desired. • Previous work experience leading teams and projects within a software company is strongly preferred. • Experience implementing Enterprise Software Applications and working with Systems Integrators strongly preferred. • Ability to multitask and work under tight deadlines in a fast-paced environment. • Possess a professional and cooperative attitude. • Self-starter who works well both independently and on a team. • Some travel (5-10%) is required. Preferred qualifications: • Experience working in an Agile development environment. • Experience with Indirect Taxes and technologies that support organizations' compliance and operations. • Bug tracking and communication applications preferred (ADO, SharePoint, etc.). #LI-SS What’s in it For You? • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $88,200 - $163,800. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Product Management

Agile

Scrum

Requirements Analysis

Indirect Tax Software

Enterprise Software

Stakeholder Collaboration

Market Validation

Cross-functional Team Leadership

Verified Source

Posted 3 months ago

(Python Based) Senior Research Engineer

Thomson Reuters•Frisco, TX•Full-time

View Job

Compensation$126K - 234K a year

Develop and deliver scalable machine learning solutions, collaborate in a cross-functional team, and innovate in AI research and software development. | Requires 5+ years software engineering experience including 2+ years in ML, strong Python skills, cloud development, Agile, CI/CD, and effective communication. | Senior Research Engineer Do you love creating innovative solutions for customers? We are seeking a passionate Senior Research Engineer who will bring expertise in AI and ML and is interested in building data-driven capabilities that drive transformation. As a member of Thomson Reuters Labs you will have a direct impact on our company by helping to create new and innovative capabilities that will delight our customers.  What does Thomson Reuters Labs do? We experiment, we build, we deliver. We support the organization and our customers through applied research and the development of new products and technologies. TR Labs innovates collaboratively across our core segments in Legal, Tax & Accounting, Government, and Reuters News. As a Senior Research Engineer at Thomson Reuters Labs, you will be part of a global interdisciplinary team of experts. We hire engineers and specialists across a variety of AI research areas to drive the company’s digital transformation. The science and engineering of AI are rapidly evolving. We are looking for an adaptable learner who can think in code and likes to learn and develop new skills as they are needed; someone comfortable with jumping into new problem spaces; who enjoys directing and supporting the efforts of others. Is this you? Come join us!  About the Role : In this opportunity as a  Senior Research Engineer, you will:  • Develop and Deliver: Applying modern software development practices, you will be involved in the entire software development lifecycle, building, testing and delivering high-quality solutions. • Build Scalable ML Solutions: You will create large scale data processing pipelines to help researchers build and train novel machine learning algorithms.  You will develop high performing scalable systems in the context of large online delivery environments. • Be a Team Player: Working in a collaborative team-oriented environment, you will share information, value diverse ideas, partner with cross-functional and remote teams. • Be an Agile Person:  With a strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you will deliver timely solutions.  • Be Innovative: You are empowered to try new approaches and learn new technologies. You will contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries.  • Be an Effective Communicator: Through dynamic engagement and communication with cross-functional partners and team members, you will effectively articulate ideas and collaborate on technical developments.   About You: You are a fit for the position of Senior Research Engineer if your background includes: Required Skills and Experience: • A Bachelors Degree in Computer Science, Related Field, or Equivalent Experience • At least 5 years software engineering experience. • At least 2 years working on a Machine Learning related product or solution. • Have a deep understanding of Python software development stacks and ecosystems. • Demonstrate ability to write clean, reusable, maintainable and well-tested code • Demonstrate a desire to learn and embrace new and emerging technology • Ability to collaborate, communicate effectively, and work as part of a multi-disciplinary team.   • Keen interest in real-world applications and impact. • Have experience with cloud computing development. • Have experience with Agile Methodologies. • Have experience implementing CI/CD, DevOps, and SDLC concepts in development of a application. Preferred Skills and Experience: • Have experience integrating Machine Learning solutions into production-grade software and have an understanding of ModelOps and MLOps principles • Had previous exposure to Natural Language Processing (NLP) problems and have familiarity with key tasks such as Named Entity Recognition (NER), Information Extraction, Information Retrieval, etc. • Can understand and translate between language and methodologies used both in research and engineering fields • Hands-on experience in other programming language/scripting langugage and development stack (Java, Rust, Scala, Typescript, etc.) #LI-JF1 What’s in it For You? • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $145,200 - $269,600. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $126,000 - $234,000. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Python

Machine Learning

Cloud Computing (AWS, GCP, Azure)

MLOps

NLP

Agile Methodologies

CI/CD

DevOps

Verified Source

Posted 4 months ago

Senior Applied Scientist – Legal Tech

Thomson Reuters•Frisco, TX•Full-time

View Job

Compensation$140K - 260K a year

Develop, test, and deploy advanced AI models to enhance legal AI assistant capabilities, collaborate with teams, lead research, and mentor junior staff. | PhD or Master’s with equivalent experience, 5+ years in ML/NLP, expertise in LLMs, strong programming and ML framework skills, research and production deployment experience. | Senior Applied Scientist – Legal Tech Are you passionate about developing AI systems that transform the way professionals work? Join Thomson Reuters Labs, where we experiment, build, and deliver cutting-edge solutions in machine learning, natural language processing (NLP), and generative AI. Our flagship AI assistant, CoCounsel, is designed to streamline complex workflows for legal, tax, and business professionals. We’re seeking innovators to help expand its capabilities and impact. At Thomson Reuters Labs, we combine rigorous research with applied development to solve real-world challenges. From enhancing large language model (LLM) reasoning to creating new skills for task-specific applications, we drive impactful solutions for professionals worldwide. About the Role: As a Senior Applied Scientist, you will: • Innovate: Develop new skills and capabilities for CoCounsel, focusing on areas such as document summarization, legal research, contract analysis, and reasoning improvement. Lead research initiatives in LLM benchmarking, grounding, LLM agents, and enhancing the reasoning abilities of large language models. • Build & Experiment: Design, test, and deploy state-of-the-art models that expand CoCounsel’s ability to address complex, real-world tasks. • Collaborate: Partner with engineering teams, product managers, and stakeholders to translate complex challenges into impactful solutions. • Mentor & Lead: Guide and support junior researchers, fostering a culture of learning, creativity, and collaboration. • Communicate: Publish findings at top-tier conferences (e.g., NeurIPS, ACL, EMNLP, SIGIR) and contribute to patents, ensuring our solutions are cutting-edge and competitive. Key Responsibilities: • Drive the development of AI models to expand CoCounsel’s task-specific capabilities and overall performance. • Enhance CoCounsel’s reasoning, grounding, and responsiveness, ensuring it meets the needs of professional users. • Conduct experiments to evaluate AI performance, focusing on reliability, ethical considerations, and user alignment. • Work with engineering teams to deploy scalable, production-ready models and co-design ML Ops processes for monitoring and retraining. About You: You’re a fit for the role of Senior Applied Scientist if your background includes: • PhD in Computer Science, AI, or a related field, or Master’s with equivalent research/industry experience. • 5+ years of hands-on experience building and deploying machine learning models in NLP or IR applications. • Expertise in LLMs, including alignment, reasoning enhancement, and grounding techniques. • Strong programming skills (e.g., Python) and experience with modern ML frameworks (e.g., PyTorch, TensorFlow). • Proven ability to translate complex problems into innovative AI applications. Preferred Qualifications: • Experience developing and deploying AI assistants or task-specific skills in production environments. • Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and distributed machine learning systems. • Knowledge of retrieval-augmented generation, synthetic data creation, and efficient fine-tuning methods. • Publications in top-tier ML or NLP conferences. Why Join Us? • Be part of the team shaping CoCounsel, Thomson Reuters’ flagship AI assistant. • Access to unparalleled datasets, including 60,000+ TBs of legal, tax, and news data. • A culture of experimentation, supported by cutting-edge infrastructure and research resources. • Opportunities to publish, patent, and present your work while solving high-impact challenges. • Competitive benefits, including flexible work arrangements, research time, and professional development funding. We Value Diversity At Thomson Reuters Labs, we understand that diversity of thought, background, and experience fuels innovation. If you’re excited about our work in areas such as LLM benchmarking, grounding, agents, and enhancing LLM reasoning abilities but aren’t sure you meet every qualification, we encourage you to apply. Your unique perspective and skills could be vital to driving our research and solutions forward. #LI-LP2 What’s in it For You? • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $140,000 - $260,000. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 10/22/2025. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Python

LLMs

NLP

Machine Learning

TensorFlow

PyTorch

AWS

LangChain

OpenAI API

MLOps

Verified Source

Posted 4 months ago

Senior Product Manager, Global Trade Solutions

Thomson Reuters•Anywhere•Full-time

View Job

Compensation$110K - 150K a year

Lead strategic direction and product roadmap for global trade solutions, collaborate cross-functionally, manage product launches, and monitor KPIs and market trends. | Bachelor’s degree required, master’s preferred, 5+ years product management experience in technology/software, knowledge of global trade regulations, strong analytical and communication skills, and Scrum experience. | Description: • Lead the strategic direction of Thomson Reuters' Global Trade solutions, aligning with industry trends and client needs • Collaborate with sales, marketing, customer support, and technical teams to gather feedback and define enhancements • Conduct market research and competitor analysis to inform product roadmap and go-to-market strategy • Prioritize features, manage project timelines, and ensure successful product launches • Define pricing strategy and packaging options based on market insights and revenue goals • Develop positioning, messaging, and collateral to communicate product value propositions • Monitor industry trends, regulatory changes, and emerging technologies; provide thought leadership • Identify partnership and collaboration opportunities to expand the solutions portfolio • Monitor and analyze KPIs: adoption rates, customer satisfaction, and revenue growth • Provide regular updates to senior management on product progress, market developments, and financial performance Requirements: • Bachelor’s degree in Business Administration, International Trade, Management, or relevant field • Master’s degree preferred • Proven product management experience (typically 5+ years), preferably in technology or software • Experience in global trade management solutions and implementations highly desirable • Strong understanding of global trade regulations, compliance issues, and best practices • Excellent analytical skills; proficiency in Excel and Power BI • Exceptional communication skills for technical and non-technical audiences • Ability to multitask and manage multiple projects to tight deadlines • Experience with Scrum (Agile) methodologies • Strong organizational and problem-solving skills and attention to detail • Results-oriented mindset with a track record of driving product success and revenue growth • Collaborative team player with willingness to learn from others Benefits: • Flex My Way supportive workplace policies and work from anywhere for up to 8 weeks per year • Grow My Way programming and skills-first learning • Flexible vacation and two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings and competitive 401(k) plan with company match • Tuition reimbursement and professional development opportunities • Employee incentive programs and resources for mental, physical, and financial wellbeing • Inclusion and belonging culture • Two paid volunteer days off annually and opportunities for pro-bono and ESG initiatives • Comprehensive US benefits: health, dental, vision, disability, and life insurance • Paid parental leave, sabbatical leave, sick and safe paid time off, paid holidays (including two company mental health days) • Optional hospital, accident and sickness insurance (employee-paid); optional life and AD&D insurance (employee-paid) • Flexible Spending and Health Savings Accounts, fitness reimbursement, Employee Assistance Program • Group Legal Identity Theft Protection (employee-paid), access to 529 Plan, commuter benefits • Adoption & Surrogacy Assistance; Tuition Reimbursement; Employee Stock Purchase Plan

Product management

Global trade regulations

Market research

Competitor analysis

Pricing strategy

Scrum (Agile) methodologies

Excel

Power BI

Communication

Verified Source

Posted 4 months ago

Tech Project Manager, Implementation & Security (Remote)

Thomson Reuters•Anywhere•Full-time

View Job

Compensation$72K - 134K a year

The Technical Project Manager will oversee cross-functional technical projects from initiation through delivery, ensuring compliance with security standards and managing stakeholder communication. They will also monitor cloud costs and support security compliance processes. | Candidates must have a Bachelor's Degree and at least 5 years of Technical Project Management experience, with 3 years focused on security compliance. Strong communication skills and the ability to work independently in a fast-paced environment are essential. | Summary: The candidate must be comfortable working with a mixed onshore and offshore team, as well as in both technical and business environments. They must possess a “can-do” attitude, have excellent written and verbal communication skills, be able to interact effectively with customers, and work collaboratively in a cross-functional environment with minimal supervision. The position primarily operates during regular business hours; however, occasional evening and weekend work may be required for maintenance and support operations and to support high-severity issue escalations. Location: Remote-based position can be based anywhere in US or UK. About the Role: In this opportunity as Technical Project Manager for Case Center’s Implementation Delivery and Security Compliance, you will: Work with cross-functional technical projects from initiation through delivery, as well as with existing customers. Coordinate with multiple stakeholders, including Thomson Reuters’ Service Delivery/Operations, Product Technology, business, and customers Leverage tooling (e.g., Azure Monitor, Log Analytics) to provide service delivery tracking and ongoing reporting based on customer SLAs. Manage audit reviews of environment setup and configuration to ensure they meet technology standards, contractual obligations, and monitoring requirements. Partner across various teams to manage and track troubleshooting, incident fixes, client-reported issues, and actively monitor and communicate progress internally and with external customers. Manage recurring testing and validation of disaster recovery, business continuity plan, and penetration testing. Monitor cloud costs across customer and internal environments. Research and provide recommendations for cost optimizations and efficiencies. Support, track, and manage security compliance (currently SOC2 type 2, ISO 27001, Cyber Essentials, Cyber Essentials Plus, and PCI SAQ-D) and required processes for certifications. Keep current and comply with TR corporate security policies (cloud, data, etc.) as well as industry trends. Provide technical knowledge and support for customer inquiries, sales engagement (e.g., RFP responses), and contracting teams. Must be willing and able to pass customer-required background screening and security checks/tests (e.g., CJIS and/or UK SC Level Security Check, criminal background check, identity verification) Travel required as needed (10%). The above duties are typical of those required for this position. This list is not to be construed as all-inclusive. Other duties may be required or assigned. About You: Bachelor’s Degree in a related field. 5+ years of Technical Project Management experience and 3+ years of experience with security compliance. Ability to interact professionally with a diverse group, including executives, managers, subject matter experts, and external customers. Knowledge of Microsoft Azure (or equivalent) cloud platform and understanding of infrastructure components and services such as application gateways, web application firewalls, service bus, and storage accounts. Knowledge of monitoring and security tools such as Azure Monitor, Log Analytics, Defender, and Network Watcher. Familiarity with and ability to understand, manage, and enforce security policies (e.g., SOC2 type 2, ISP 27001, PCI). Highly organized with planning, problem-solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills. Responsible and motivated with the ability to work well in a fast-paced environment in an independent manner. Ability to work effectively under pressure in a demanding environment. Possess the ability to communicate complex information clearly and concisely, along with excellent written and verbal communication skills. #LI-SS What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 - $133,900. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 09/15/2025. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Technical Project Management

Security Compliance

Microsoft Azure

Infrastructure Components

Monitoring Tools

Security Policies

Planning Skills

Problem-Solving Skills

Troubleshooting Skills

Time Management

Risk Management

Analytical Skills

Communication Skills

Collaboration Skills

Customer Interaction

Cost Optimization

Direct Apply

Posted 5 months ago

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