Thomson Reuters

Design and build scalable backend services and APIs for a document analysis platform with some frontend contributions. | 10-12 years full-stack development with backend focus, proficiency in Node.js/Python/Go, API design, SQL/NoSQL, containerization, and strong communication skills. | The global capital markets are among the largest markets in the world valued at $50T+ and growing. Transactions in these markets are complex. Critical, nuanced legal terms are woven into lengthy documents. These documents must be digested and analyzed by many different parties over the course of a single transaction and multiple decisions are made based on the terms laid out and quantitative and qualitative attributes within. This fundamental need plus a booming market drives enormous demand for precise extraction and benchmarking of legal terms. As a Principal Software Engineer, Full Stack at Noetica, you'll help build robust backend systems and APIs that power our search-centric web experience that’s core to the workflow of our end users. This role is backend-leaning — you'll spend most of your time on server-side architecture, data processing, and API design, while also contributing to frontend features as needed. You will collaborate with a talented team of AI/ML PhDs, legal SMEs, and market strategists to design, build, and maintain scalable backend services. The backend service you will contribute to is the critical piece between our data product and our end users. Its system architecture decisions will influence the technical direction of our platform and decide our velocity of making impacts. Your contributions will directly impact the performance and reliability of Noetica's core infrastructure. About The Role In this opportunity as Principal Engineer, you will: - Design and build scalable backend services and APIs that power our document analysis platform - Write maintainable, high-performance server-side code and data processing pipelines - Define clear, efficient API contracts and contribute to service architecture decisions - Design and craft compositional API primitives to expedite the productionization of our ever growing list of document insights. - Build and maintain integrations with third-party services and internal ML systems - Contribute to frontend features and components as needed to deliver features end to end - Work on performance optimization for data-intensive backend operations - Take ownership in engineering excellence and collaborate on code practices and design patterns to ensure long-term maintainability and scalability. - Take ownership in developer experience by improving/automating CI/CD and other day to day production operations. About You You're a fit for the role of Principal Engineer, AI if your background includes: - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) - 10-12 years of professional full-stack development experience with a strong focus on backend systems - Proficiency in backend technologies (Node.js, Python, or Go) and API design - Strong understanding of RESTful APIs, database design, and data modeling - Experience with SQL and NoSQL databases - Familiarity with containerization and orchestration platforms (Docker, Kubernetes) and hyperscalers (AWS, GCP, etc.) - Proficiency in TypeScript and React for frontend work - Foundation in distributed systems, event-driven architectures, and web fundamentals - Strong communication and collaboration skills - Self-starting problem-solving approach biased towards action and scope minimization Additional Preferred Qualifications Include - Experience with microservices architecture and message queues - Understanding of CI/CD fundamentals and experience working in single-tenant architectures - Experience building data processing pipelines or working with large-scale data systems - Familiarity with object-oriented design and functional programming principles - Experience optimizing backend performance for data-intensive applications - Interest in language and economics - Thrive in a high-leverage, fast-paced environment - Familiar with technologies like monorepo, jujutsu, mise, pprof, etc. This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization. What’s in it For You? - Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. - Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. - Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. - Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. - Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. - Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. - Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $183,100 USD - $340,000 USD. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $158,900 USD - $295,100 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Lead technical program management to deliver strategic outcomes by managing dependencies, change, and stakeholder communication. | Experience managing complex cross-functional technology programs with strong technical fluency and executive communication, bachelor's degree required. | Summary of the Role This leader runs the technical program management function that turns our marketing AI strategy into delivered outcomes. You will build and lead a team of technical program managers deployed across the digital marketing, analytics, and technology organization, focused above all on one thing: making the dependencies land. The AI strategy relies on many Teams that no single leader owns, spanning engineering, data science, operations, and more. This role is the connective tissue that keeps those dependencies sequenced, unblocked, and delivering on time. You will partner closely with AI skills development and report to the Senior Director, AI Engineering. The hard part of enterprise AI is not the models. It is integration, context, and adoption: connecting AI to existing systems, giving it enough business context to be useful, and getting people to actually use what gets built. This role owns delivery and adoption together. Success is capability that Teams rely on in their daily work, shipped predictably and without quality regressions, not a longer list of launched projects. About the Role Build, lead, and develop a team of technical program managers, and set the standard for how programs are run across the organization. Own end-to-end delivery of the AI roadmap: plan, sequence, track, and ship the portfolio of initiatives against committed timelines and quality bars. Manage the web of cross-team dependencies the AI strategy relies on: identify them early, sequence them, and remove blockers so delivery stays predictable across Teams no one person owns. Drive change management and adoption: bring the people affected along, take their concerns seriously, and land capability that Teams actually use, especially when it changes how they work. Establish and run the delivery operating rhythm: intake, prioritization, planning, reviews, roadmapping, and honest status reporting to leadership. Surface risks, blockers, and decisions and Drive them to resolution; escalate early with clear options and recommendations. Translate between technical and business stakeholders, keeping engineering, data, operations, and marketing aligned on scope, sequence, and outcomes. Manage vendors, budgets, and external partners where programs require them. Instrument delivery health and outcomes, and report progress and value honestly, including what is off track and why. Bring enough technical fluency to engage credibly on architecture, integration, and trade-offs without needing everything translated first. About You Required Qualifications Substantial technical program or delivery management experience running complex, cross-functional technology programs, ideally including AI, data, or platform work. A proven record of dependency and stakeholder management across Teams you do not own, making delivery predictable in a matrixed environment. Strong change-management and adoption results: getting people to actually use what gets built, especially when it changes how they work. Technical fluency: able to read code, understand system architecture and integrations, and engage credibly with engineers. You do not need to be a production developer. Experience leading and developing others, whether a team, a delivery organization, or a strong track record ready to step into formal people leadership. Fluency in modern delivery methods such as agile and scrum, with the judgment to apply them pragmatically rather than by rote. Clear executive communication: status, risks, and recommendations that leaders can act on. Bachelor's degree or equivalent practical experience. We care more about what you have delivered than where you studied. Preferred Qualifications Experience delivering AI or automation programs, and familiarity with the modern AI ecosystem such as agent and skill frameworks and integration patterns like MCP-style connectors. Background in marketing, marketing technology, or commercial and Go-to-market technology. Earlier career depth in systems engineering, integration, or architecture. Vendor and budget management experience on meaningful program portfolios. Relevant certifications, such as Certified ScrumMaster or an equivalent delivery credential. Experience in a regulated or high-accuracy industry, such as legal, tax, financial services, or healthcare. #LI-TV1 What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $137,200 USD - $254,800 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. This job posting will close 08/21/2026. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Lead full-stack development, mentor engineers, set technical standards, and collaborate on AI-powered features. | 6+ years software engineering experience with frontend and backend skills, familiarity with GenAI, and leadership ability. | We're looking for a Lead Engineer to join the CoCounsel Application Experience team and play a hands-on technical leadership role in building and evolving our core product experiences. In this role, you'll own and deliver full-stack solutions across our frontend and backend systems, lead by example in code, and work closely with product, design, and platform partners to deliver high-impact, customer-facing features. About the Role Build End-to-End Solutions: Design and implement full-stack features across frontend and backend systems, including hands-on development in our React, TypeScript, and Python stacks — and direct contribution to AI-powered capabilities such as agentic workflows, LLM integrations, and MCP-based tooling. Set Technical Standards: Establish and uphold best practices for code quality, performance, accessibility, testing, and maintainability, leading by example through reviews and contributions. Collaborate Cross-Functionally: Partner closely with product, design, and engineering teams to shape requirements, define APIs, and deliver cohesive user experiences. Drive Execution: Break down complex initiatives, provide reliable estimates, and help the team deliver work from development through production. Mentor Engineers: Support the growth of other engineers through pairing, code reviews, and ongoing technical guidance. About You You're a fit for the role of Lead Engineer if your background includes: Technical Experience: 6+ years of professional software engineering experience building and shipping production web applications used by real customers, with active, hands-on coding contributions in the last 2–3 years. Frontend Expertise: Strong experience with modern frontend frameworks such as React, along with a solid understanding of TypeScript and frontend architecture. Backend Skills & AI Skills: Hands-on experience building APIs and services with Python as a core language, working knowledge of Node.js, and working familiarity with GenAI concepts including prompt engineering, agentic system design, LLM orchestration frameworks, and Model Context Protocol (MCP). Technical Leadership: Proven ability to lead through influence rather than authority, improving systems, reducing technical debt, and guiding architectural decisions. Collaboration & Communication: Comfortable operating in fast-paced, ambiguous environments, with strong communication skills and a collaborative mindset. Preferred Qualifications BA or BS in Computer Science or equivalent practical experience. Experience with performance optimization for web applications, including monitoring, profiling, and tuning for scale. Hands-on experience building AI-powered product features, including working with LLM APIs, RAG pipelines, or agentic workflows in a production environment. Familiarity with AI/ML infrastructure including vector databases, model serving, and cost/latency optimization for LLM-powered features. #LI-SB1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $118,400 USD - $219,800 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Design and implement full-stack features and collaborate cross-functionally to deliver AI-powered customer solutions. | Requires 4+ years experience with React, TypeScript, Python, production web apps, and GenAI concepts. | We're looking for a Senior Software Engineer to join the CoCounsel Applications team and play a hands-on role in building and evolving our external integration strategy leveraging MCP and A2A. In this role, you'll design and deliver full-stack features across our frontend and backend systems, write high-quality code every day, and work closely with product, design, and platform partners to ship high-impact, customer-facing features. About the role As a Senior Software Engineer, you will: Build End-to-End Solutions: Design and implement full-stack features across frontend and backend systems, including hands-on development in our React, TypeScript and Python stacks — and direct contribution to AI-powered capabilities such as agentic workflows, LLM integrations, and MCP/A2A-based tooling. Deliver Quality Software: Apply best practices for code quality, performance, accessibility, testing, and maintainability in your own work, and contribute to raising the bar through thoughtful code reviews. Collaborate Cross-Functionally: Partner closely with product, design, and backend teams to clarify requirements, help define APIs, and deliver cohesive user experiences. Own Your Workstreams: Break down features into well-scoped tasks, provide reliable estimates, and take your work from development through production with minimal oversight. Share Knowledge: Contribute to a strong engineering culture through pairing, code reviews, and open technical discussion with your teammates. About You You're a fit for the role of Senior Software Engineer if your background includes: Technical Experience: 4+ years of professional software engineering experience building and shipping production web applications used by real customers. Frontend Expertise: Experience with modern frontend frameworks such as React, along with a solid understanding of TypeScript and frontend fundamentals. Backend & AI Skills: Experience building APIs and services with Python as a core language, and working familiarity with GenAI concepts including prompt engineering, agentic system design, or LLM orchestration frameworks; exposure to MCP/A2A is a plus. Ownership: Track record of taking features from design through production, improving the systems you work in, and making sound technical decisions within your scope. Collaboration & Communication: Comfortable operating in fast-paced, ambiguous environments, with strong communication skills and a collaborative mindset. Preferred Qualifications BA or BS in Computer Science or equivalent practical experience Experience with performance optimization for web applications, including monitoring, profiling, and tuning for scale Hands-on experience building AI-powered product features, including working with LLM APIs, RAG pipelines, or agentic workflows in a production environment Familiarity with AI/ML infrastructure including vector databases, model serving, and cost/latency optimization for LLM-powered features #LI- SB1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $94,900 USD - $176,300 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Design and build scalable backend services and APIs, contribute to frontend features, and ensure system performance and reliability. | 10-12 years full-stack development with backend focus, proficiency in Node.js/Python/Go, API design, SQL/NoSQL, containerization, and strong communication. | Principal Software Engineer The global capital markets are among the largest markets in the world valued at $50T+ and growing. Transactions in these markets are complex. Critical, nuanced legal terms are woven into lengthy documents. These documents must be digested and analyzed by many different parties over the course of a single transaction and multiple decisions are made based on the terms laid out and quantitative and qualitative attributes within. This fundamental need plus a booming market drives enormous demand for precise extraction and benchmarking of legal terms. As a Principal Software Engineer, Full Stack at Noetica, you'll help build robust backend systems and APIs that power our search-centric web experience that's core to the workflow of our end users. This role is backend-leaning - you'll spend most of your time on server-side architecture, data processing, and API design, while also contributing to frontend features as needed. You will collaborate with a talented team of AI/ML PhDs, legal SMEs, and market strategists to design, build, and maintain scalable backend services. The backend service you will contribute to is the critical piece between our data product and our end users. Its system architecture decisions will influence the technical direction of our platform and decide our velocity of making impacts. Your contributions will directly impact the performance and reliability of Noetica's core infrastructure. About the Role In this opportunity as Principal Engineer, you will: - Design and build scalable backend services and APIs that power our document analysis platform - Write maintainable, high-performance server-side code and data processing pipelines - Define clear, efficient API contracts and contribute to service architecture decisions - Design and craft compositional API primitives to expedite the productionization of our ever growing list of document insights. - Build and maintain integrations with third-party services and internal ML systems - Contribute to frontend features and components as needed to deliver features end to end - Work on performance optimization for data-intensive backend operations - Take ownership in engineering excellence and collaborate on code practices and design patterns to ensure long-term maintainability and scalability. - Take ownership in developer experience by improving/automating CI/CD and other day to day production operations. About You You're a fit for the role of Principal Engineer, AI if your background includes: - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) - 10-12 years of professional full-stack development experience with a strong focus on backend systems - Proficiency in backend technologies (Node.js, Python, or Go) and API design - Strong understanding of RESTful APIs, database design, and data modeling - Experience with SQL and NoSQL databases - Familiarity with containerization and orchestration platforms (Docker, Kubernetes) and hyperscalers (AWS, GCP, etc.) - Proficiency in TypeScript and React for frontend work - Foundation in distributed systems, event-driven architectures, and web fundamentals - Strong communication and collaboration skills - Self-starting problem-solving approach biased towards action and scope minimization Additional preferred qualifications include: - Experience with microservices architecture and message queues - Understanding of CI/CD fundamentals and experience working in single-tenant architectures - Experience building data processing pipelines or working with large-scale data systems - Familiarity with object-oriented design and functional programming principles - Experience optimizing backend performance for data-intensive applications - Interest in language and economics - Thrive in a high-leverage, fast-paced environment - Familiar with technologies like monorepo, jujutsu, mise, pprof, etc. #LI-ES1 This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization. What's in it For You? - Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. - Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. - Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. - Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. - Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. - Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. - Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $183,100 USD - $340,000 USD.For any eligible US locations, unless otherwise noted, the base compensation range for this role is $158,900 USD - $295,100 USD.Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department atHR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Manage strategic enterprise customers to drive adoption and expansion of AI-enabled legal software. | 5+ years SaaS customer success experience, legal tech or JD preferred, strong executive presence, CRM proficiency. | We’re looking for a Senior Customer Success Manager to support customers across our Corporate Legal Software suite of products. The role has a focused portfolio of enterprise and strategic customers. The ideal candidate is comfortable engaging with executives at our largest customers, setting direction for the team, modeling best-in-class customer and product success practices and rolling up their sleeves to drive outcomes for our customers. You'll be able to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins. You will focus on adoption, value realization, and expansion in partnership with Sales and Professional Services. , About the Role In your capacity serving your individual book of business: Be a deep product expert on our AI-enabled Legal Tracker and HighQ suite of products. Deliver all aspects of the customer success motion to assigned customers, in combination with deep Legal Tracker and HighQ product expertise. Including, but not limited to: co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customer's relationship with Thomson Reuters. Tracking customer health – Identify, track, and escalate components of our customer health; raise critical customer concerns internally and mobilize resources to resolve issues. Monitor usage data, health gauges, and growth opportunities to build useful insights and strategically adjust when needed Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in-person engagements. Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives. Establish and maintain long-term customer relationships. This includes developing and maintaining relationships across the enterprise, including but not limited to legal, finance, procurement, etc. Effectively partner with all relevant internal and external partners and stakeholders. Leverage technology tools (e.g., Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately. Key Outcomes Increased customer adoption and time-to-value across Legal Tracker and HighQ solutions Identify and drive expansion across your assigned customer portfolio High-quality, consistent delivery of CSPs, EBRs, and check-ins across the team Clear visibility and action plans for at-risk accounts Strong cross-functional collaboration that improves customer experience and advocacy Model best-in-class customer and product success practices through hands-on work with your own accounts and translate those practices into scalable playbooks, processes, and enablement for the broader team. About You You are a fit for the role of Senior Customer Success Manager if you have: 5+ years of experience working or managing Customer Success portfolios (SaaS preferred); experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus. JD or legal experience preferred. Demonstrated passion through delivering outcomes on a high-performing team. Energized and elevating others; lead with empathy, clarity, and accountability. Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts. Hands-on experience with Gong, Salesforce (or similar CS/CRM platforms). Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred. Understanding of legal billing workflows, terminology, and common challenges. Have Strong understanding of legal department operations. Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins. Strong business acumen and communication skills; can manage a customer journey, conflict resolution, and problem-solving. Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable. Live our TR core values: Obsess over customers, compete to win, challenge your thinking, act fast, learn fast, and be stronger together—driving impact through curiosity, speed, and collaboration. Bachelor’s degree required; master’s degree or J.D. is a plus. Ability to travel 25% . #LI-BS1 What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $123,200 USD - $228,800 USD. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. Target total cash compensation ranges are inclusive of both base pay and any target sales incentive. This job posting will close 08/31/2026. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Define and implement information security strategy aligned with business goals and manage risk remediation for legal teams. | Over 6 years cybersecurity experience, preferably in BISO role, with strong communication and knowledge of ISO 27001/2 and NIST frameworks. | Do you thrive at the intersection of cybersecurity and global business strategy? At Thomson Reuters, we power the professionals who power the world and protecting that mission starts with a strong focus on security. As a global leader in information services, we are seeking an exceptional Lead Information Security Analyst to support our Legal Business within Thomson Reuters. This person is responsible for partnering with the business to define and implement an information security strategy that supports the business's goals and objectives. About the Role This individual will have a strong technology background with hands-on experience partnering with product management, the CISO organization, and engineering functions. The candidate must be able to demonstrate relevant experience in a complex global organization and be capable of influencing across all levels of the organization. Strong coordination skills are essential due to the multiple engagements, both internal and external. In this role, you will need to: Understand legal products and correlate risks down to the technical engineering solutions Communicate with both C-suite executives on complex technical topics while also being able to engage with individual code developers on technical solutions Build effective relationships and communications with cross-functional teams, including other business units and other key stakeholder groups Collaborate with the security architects to discuss potential solutions supporting the business strategy About the Role In this opportunity as Lead Information Security Analyst, you will: Manage issues and track remediation in partnership with the business units and cybersecurity teams Coordinate customer security queries with the business units and the central customer trust team Lead the development of security go-to-market materials related to the Legal products Lead development of business unit scorecards to report risk metrics and drive change Facilitate engagements to identify projects that enable business development while ensuring the necessary security controls are in place Actively identify opportunities and long-range security & risk improvement strategies Serve as the main security champion for the Legal teams About You You’re a fit for the role of Lead Information Security Analyst if your background includes: 6+ years of experience in cybersecurity Previous experience in a Business Information Security Officer role or organization Strong verbal & written communication skills Experience across multiple security domains Experience with developing security standards and educational cross-functional training Knowledge of industry-wide information security frameworks, including ISO 27001/2, NIST Strong critical thinking and group facilitation skills Experience as a cross-functional team player with the ability to manage and coach others in a matrix structure, across time zones and national boundaries #LI-LP2 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $118,400 USD - $219,800 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Drive strategic planning, performance management, and operational excellence through executive dashboards and AI-accelerated reporting. | Bachelor's degree with 5+ years in strategic planning, business operations, or management consulting, plus proficiency in AI tools and advanced Excel and PowerPoint. | Senior Strategy and Operations Lead The Senior Strategy and Operations Lead plays a critical role in supporting the Chief of Staff and partnering with senior marketing leaders to drive strategic planning, performance management, and operational excellence. This position owns key processes such as annual planning, metrics and dashboard development, leadership reporting, and executive decision support. The ideal candidate is a strategic operator who excels at translating data into insights, building performance frameworks, and creating executive-level narratives that drive leadership decision-making. They leverage AI tools as a core part of their workflow — accelerating analysis, improving quality, and scaling output without sacrificing rigor. They must be highly organized, analytical, and skilled at managing multiple priorities in a fast-paced environment while collaborating closely with senior leadership. About the Role In this opportunity as a Senior Strategy and Operations Lead, your key responsibilities will be: Strategic planning & performance management: Support annual planning processes, including development and monitoring of goals and OKRs, and ensure alignment of priorities across the marketing function. Use AI tools to synthesize inputs across teams, surface gaps in goal coverage, and draft scenario analyses faster. Metrics & dashboard development: Design, build, and maintain executive dashboards and reporting systems that provide timely visibility into marketing performance and business outcomes. Apply AI to automate recurring data pulls, generate narrative commentary on trends, and flag anomalies before leadership reviews. Executive decision support: Conduct detailed analyses to generate data-driven insights and actionable recommendations. Leverage AI to accelerate research, competitive benchmarking, and first-draft synthesis — then apply your judgment to shape the final recommendation. Leadership meeting preparation: Coordinate and develop materials for QBRs, leadership meetings, board presentations, and strategic planning sessions. Use AI to draft agendas, generate pre-read summaries, and track follow-through on action items and escalations. Executive-level narrative development: Create clear, compelling presentations, reports, and strategic communications that translate complex data into executive-ready stories. Use AI to draft initial narrative structures and slide language, then refine for tone, accuracy, and audience. Operational excellence: Partner with the Chief of Staff and senior leaders to streamline planning processes and improve operational efficiency. Identify opportunities to embed AI into recurring workflows — reducing manual overhead while maintaining rigorous tracking of goals and initiatives. Cross-functional project leadership: Manage timelines, deliverables, and stakeholder engagement for strategic initiatives. Use AI-powered tools for project tracking, status reporting, and stakeholder communication drafts — ensuring accountability and alignment across teams. About You You're a fit for the role of Senior Strategy and Operations Lead if your background includes: Bachelor's degree in business, analytics, finance, operations, or related field 5+ years of experience in strategic planning, business operations, performance management, or management consulting Demonstrated ability to manage a wide variety of priorities simultaneously with strong attention to detail and consistent follow-through Proven track record driving complex, cross-functional projects from ambiguity to execution Demonstrated expertise building metrics frameworks, dashboards, and performance reporting systems Strong experience with annual planning processes, OKR management, and strategic goal-setting Proven track record developing executive-level presentations and narratives that drive leadership decisions Hands-on proficiency with AI tools (e.g. Claude, ChatGPT, Gemini, Copilot) as part of day-to-day work — for research, drafting, summarization, and analysis Ability to critically evaluate AI-generated output — knowing when to use it, when to push back, and how to add the human judgment that makes the difference Advanced proficiency in Microsoft PowerPoint and Excel; experience with data visualization tools (e.g. Tableau, Power BI) a plus Strong executive presence with excellent stakeholder management and influencing skills across all organizational levels Ability to work independently and manage multiple strategic priorities under tight deadlines Experience supporting C-suite or senior leadership strongly preferred Familiarity with marketing operations or technology industry a plus #LI-TV1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $74,200 USD - $137,800 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Design, build, and maintain predictive models to support customer expansion and collaborate cross-functionally to operationalize data-driven insights. | 5+ years in data science or analytics with experience in predictive modeling, Python proficiency, working with complex datasets, and collaborating with marketing and customer success teams. | About The Role Thomson Reuters Legal is seeking a Lead Data Scientist to help power data-driven growth and adoption of our AI-enabled legal solutions. In this role, you will design, build, and maintain predictive models—including propensity-to-upgrade models—that identify customers most likely to expand into AI products such as CoCounsel. You will work closely with Lifecycle Marketing, Marketing Operations, and Customer Success to ensure insights and models are not only accurate, but actionable—embedded directly into our Customer Data Platform (Treasure Data) and downstream activation workflows. This is a highly collaborative, hands-on role focused on production-ready models that drive experimentation, pipeline development, and measurable customer value. About The Role As a Lead Data Scientist , you will • Design, build, and maintain predictive models that support customer expansion, including propensity-to-upgrade and engagement scoring models. • Use behavioral, usage, firmographic, and lifecycle data to identify signals that indicate readiness for AI adoption and expansion. • Partner with Lifecycle Marketing to translate model outputs into actionable segments and testable hypotheses across the customer lifecycle. • Collaborate closely with Marketing Operations to operationalize models within the Customer Data Platform (Treasure Data) for activation and measurement. • Develop features and datasets using product usage data, campaign engagement, learning activity, and customer attributes. • Validate, monitor, and continuously improve model performance, ensuring accuracy, explainability, and alignment to business outcomes. • Support experimentation by defining success metrics, analyzing lift, and interpreting results to inform optimization decisions. • Document modeling approaches, assumptions, and outputs to enable transparency, reuse, and cross-functional understanding. • Work cross-functionally with Data Engineering, Product, Customer Success, and Commercial teams to ensure data quality and aligned outcomes. About You: You’re fit for the role of Lead Data Scientist if your background includes: • 5+ years of experience in data science, analytics, or applied machine learning in a B2B SaaS or subscription-based environment. • Experience building predictive or classification models that influence customer growth, retention, or expansion decisions. • Strong proficiency in Python or similar data science tools, including feature engineering and model evaluation. • Demonstrated experience working with large, complex datasets such as product usage, behavioral logs, or campaign data. • Experience partnering with Marketing, Growth, or Customer Success teams to translate insights into action. • Familiarity with deploying or activating models within analytics platforms or CDPs; experience with Treasure Data or similar platforms is a plus. • Strong understanding of experimentation, model validation, and measuring impact using both statistical and business metrics. • Ability to clearly communicate technical concepts and insights to non-technical stakeholders. • Curiosity and ownership mindset, with a strong bias toward building models that are used and deliver measurable outcomes. New Position: This position is open due to an existing vacancy to support our evolving business needs. What’s in it For You? • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $158,000 USD - $293,000 USD. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $137,100 USD - $254,700 USD. For Ontario, Canada, the base compensation range for this role is $140,600 CAD - $190,600 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Manage enterprise corporate legal customer portfolios to drive adoption, value, and expansion with executive engagement. | Requires 3+ years customer success in SaaS/legal tech, bachelor's degree, strong executive presence, and technical proficiency in GenAI and CRM tools. | We’re looking for a Senior Customer Success Manager to support customers across our Corporate Legal suite of products. The role has a focused portfolio of enterprise and strategic customers. The ideal candidate is comfortable engaging with executives at our largest customers—setting direction for the team, modeling best-in-class customer and product success practices, and rolling up their sleeves to drive outcomes for our customers. You'll be able to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins. You will focus on adoption, value realization, and expansion in partnership with Sales and Professional Services. About the Role In your capacity serving your individual book of business: Be a deep product expert on our AI-enabled CoCounsel suite of products. Deliver all aspects of the customer success motion to assigned customers, in combination with deep CoCounsel product expertise. Including, but not limited to: co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customer's relationship with Thomson Reuters. Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in-person engagements. Develop enablement for customers in partnership to serve our digital strategy. Develop enablement to educate Thomson Reuters employees. Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives. Effectively partner with all relevant internal and external partners and stakeholders. Leverage technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately. Key Outcomes Increased customer adoption and time-to-value across CoCounsel solutions Identify and drive expansion across your assigned customer portfolio High-quality, consistent delivery of CSPs, EBRs, and check-ins across the team Clear visibility and action plans for at-risk accounts Strong cross-functional collaboration that improves customer experience and advocacy Model best-in-class customer and product success practices through hands-on work with your own accounts and translate those practices into scalable playbooks, processes, and enablement for the broader team. About You You are a fit for the role of Senior Customer Success Manager if you have: 3+ years of experience working or managing Customer Success portfolios/teams (SaaS preferred); experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus. JD or legal experience preferred. Demonstrated passion through delivering outcomes in a high-performing team. Energized and elevated others; lead with empathy, clarity, and accountability. Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts. Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms). Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred. Understanding of legal workflows, terminology, and common challenges. Functional/technical skills in GenAI systems and AI prompting engineering, particularly as they apply to legal research, drafting, and analysis. Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins. Strong business acumen and communication skills; can manage a customer journey, conflict resolution, and problem-solving. Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable. Live our TR core values: Obsess over customers, compete to win, challenge your thinking, act fast, learn fast, and be stronger together—driving impact through curiosity, speed, and collaboration. Bachelor’s degree required; master’s degree or J.D. is a plus. Ability to travel 25% . #LI-BS1 What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $123,200 USD - $228,800 USD. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. Target total cash compensation ranges are inclusive of both base pay and any target sales incentive. This job posting will close 07/31/2026. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Lead incident response and design automation workflows to improve detection and orchestration. | 7+ years IT operations or incident management experience with 3+ years in senior leadership, bachelor's degree, and expertise in ITIL and ServiceNow. | Senior Manager, AIOps and Major Incident Orchestration Are you ready to help transform how Thomson Reuters detects, orchestrates, and resolves critical technology incidents through AI-driven operations? At Thomson Reuters, we build technology that helps professionals pursue justice, truth, and transparency. As we continue evolving toward AI-enabled, automation-first operations, we are expanding our Major Incident Management function. About the role We are seeking a Senior Manager, AIOps and Major Incident Orchestration to serve as a senior escalation point and incident command leader while driving the design and implementation of enterprise-wide AIOps and orchestration capabilities. This is a senior individual contributor role focused on high-priority enterprise service disruptions — not cybersecurity incident response. The role sits at the intersection of real-time incident command and intelligent automation, combining hands-on leadership during the enterprise's most critical moments with the strategic work of modernizing how we respond to and prevent Major Incidents. In this opportunity as Senior Manager, AIOps and Major Incident Orchestration, you will: Act as a senior escalation point for high-severity Major Incidents, providing command-and-control leadership across multiple technical teams. Drive clarity, pace, and accountability during complex or high-impact incidents, ensuring consistent adherence to incident management standards, communication cadence, and executive update protocols. Participate in a weekend on-call rotation, providing coverage for your assigned time zone. Design and implement incident orchestration workflows that reduce manual effort and accelerate resolution across the incident lifecycle. Partner with engineering and platform teams to deploy automation, intelligent routing, event correlation, and alert noise reduction using AIOps and enterprise service management platforms such as ServiceNow. Introduce modern incident management practices, including intelligent runbooks, automation playbooks, and self-healing patterns, helping shift the organization from reactive response to proactive detection and prevention. Build and maintain strong relationships with engineering, infrastructure, SRE, and application support teams, serving as a trusted partner during incidents and post-incident reviews. Collaborate with global Major Incident Management leads to ensure consistent orchestration, seamless handoffs, and alignment across regions and time zones. Communicate effectively with senior leadership under pressure, providing clear, concise updates on incident status, business impact, and resolution progress. Analyze incident and alert data to identify trends, noise, and improvement opportunities, driving measurable improvements in MTTR, incident data quality, and automation adoption. Lead and support post-incident reviews, root cause analysis follow-ups, and lessons-learned sessions to enhance the maturity of the Major Incident Management practice. About You You're a strong fit for the role of Senior Manager, AIOps and Major Incident Orchestration if your background includes: 7+ years of progressive experience in IT operations, incident management, technology service management, or a related discipline. 3+ years in a senior individual contributor or people leadership role within a global enterprise environment. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field — or equivalent professional experience. Proven ability to lead incident bridges and command high-pressure situations with composure, structure, and executive presence. Deep understanding of ITIL-based incident management practices and enterprise service management tools such as ServiceNow. Strong experience partnering with engineering, infrastructure, SRE, platform, and application support teams across complex, distributed technology environments. Exceptional communication and stakeholder management skills, including the ability to brief executive leadership under pressure and influence without direct authority. Analytical mindset with a focus on metrics, data-driven decision-making, and continuous improvement. Preferred Qualifications Hands-on experience with AIOps, observability, or automation platforms such as Datadog, Dynatrace, Splunk, PagerDuty, BigPanda, or Moogsoft. Experience with incident orchestration tools such as Incident.io, FireHydrant, Rootly, or ServiceNow automation/workflow capabilities. Familiarity with cloud-native environments, including AWS, Azure, or GCP, and microservices architectures. Experience supporting or working alongside Site Reliability Engineering, platform engineering, or DevOps teams. ITIL 4 Foundation or Managing Professional certification. Interest in or exposure to AI/ML applications in IT operations, including LLM-powered tooling, agentic automation, or AI copilot integrations. #LI-LP2 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $102,200 USD - $189,800 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.