Thomson Reuters

Design and implement AI-powered legal workflow solutions and build scalable AI systems with cross-team collaboration. | 5+ years software engineering with system design and distributed systems experience plus 2+ years deploying AI/ML or LLM applications. | Are you a hands-on AI engineer who wants to build the next generation of legal AI solutions from the ground up? Thomson Reuters is hiring a Senior Software Engineer - AI on our CoCounsel Forward Deployed Engineering team. In this role, you will help design, build, and deploy bespoke AI solutions for law firms and corporate legal departments, turning architectural direction into robust, production-ready systems that legal professionals can trust. You'll work closely with AI architects, legal AI experts, and cross-functional partners to deliver high-impact solutions that shape how legal work gets done. About the Role In this opportunity as Senior Software Engineer - AI, you will: Design and implement AI-powered solutions tailored to legal workflows such as contract review, litigation support, discovery automation, and regulatory analysis. Build scalable, secure, and maintainable AI systems within architectural frameworks defined by the AI Solutions Architect, including RAG pipelines, custom agents, and enterprise integrations. Develop and configure multi-step agentic workflows using CoCounsel, Westlaw, Practical Law, third-party AI APIs, and enterprise systems. Implement observability, evaluation, and quality controls for production AI systems, including monitoring, tracing, benchmarking, and red-teaming protocols. Participate in technical discovery with clients and legal stakeholders, translating legal workflows and business goals into clear engineering plans and prototypes. Partner closely with AI architects, legal AI engineers, and peers to deliver high-quality solutions, contribute reusable assets, and improve engineering practices across the team. Evaluate and prototype emerging AI techniques, interoperability standards, and prompt engineering approaches to improve solution quality and delivery speed. About You You're a fit for the role of Senior Software Engineer - AI if your background includes: 5+ years of software engineering experience with a strong foundation in system design, distributed systems, and clean architecture. At least 2 years of hands-on experience building and deploying AI/ML or LLM-powered applications in production. Strong proficiency in Python and backend engineering, with experience building RESTful APIs, async services, and event-driven systems. Experience with orchestration frameworks such as LangChain, LangGraph, PydanticAI, or AutoGen, along with solid understanding of RAG architectures and vector databases. Experience with cloud platforms such as AWS, Azure, or GCP, plus familiarity with Infrastructure as Code, CI/CD practices, and secure API development. Experience with observability and AI evaluation tooling such as Datadog, Grafana, Prometheus, LangSmith, Langfuse, Braintrust, or Weights & Biases. Strong communication skills and comfort working independently in ambiguous, client-facing environments, including collaboration with legal professionals and non-technical stakeholders. #LI-LP2 What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $118,400 USD - $219,800 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. This job posting will close 08/31/2026. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Lead end-to-end transformation tracking and cross-functional programs with governance and executive reporting. | 8+ years program/portfolio management in matrixed organizations with governance and executive communication skills. | Sr. Program Manager Are you ready to bring order and momentum to the transformation of how Thomson Reuters serves government? At Thomson Reuters, we inform the way forward, delivering trusted content and technology that government agencies, courts, and public sector institutions rely on to make critical decisions. Our Government segment supports Risk & Fraud, Legal, and Court Management Solutions, across federal, state, and local government, helping public sector institutions navigate complex regulatory requirements, modernize legacy systems, and serve their constituents more effectively. It's a business built on trust, precision, and an understanding that our customers operate under constraints most commercial industries never face, from procurement rules to security clearances to public accountability. We are looking for a Senior Program Manager to join the Government segment's Transformation and Strategic Initiatives function, reporting to the Chief of Staff and Director of Transformation. This is a senior individual contributor role with full ownership of the delivery infrastructure behind the segment's transformation agenda: the tracking systems, governance, and reporting discipline that turn strategic commitments into completed work. You'll operate with a high degree of independence, engaging directly with senior stakeholders across Commercial Excellence, Marketing, Legal, Finance, and HR, exercising judgment on prioritization and escalation without close oversight. About the Role: In this opportunity as a Sr. Program Manager, you will: Own the segment's transformation tracking infrastructure end to end, including initiative and status tracking, recurring operating cadences, and event planning, serving as the source of truth on program status for segment leadership. Lead cross-functional programs from charter through stabilization, translating strategic priorities into structured plans with clear scope, milestones, and measurable outcomes. Design and run governance structures, including decision forums, escalation paths, and risk/issue tracking, driving issues to resolution rather than simply surfacing them. Lead delivery of high-stakes initiatives spanning commercial operations, compliance, and organizational transitions, partnering closely with Commercial Excellence, Legal, Finance, and HR to keep work on track and hold partners to shared commitments. Manage the day-to-day mechanics of complex transitions involving financial, operational, or personnel considerations, keeping work moving and surfacing decisions that need leadership judgment. Monitor program health using status, risk, and delivery metrics, providing executive-ready reporting for senior stakeholders and proactively flagging risks before they surface elsewhere. Act as a proxy for the Chief of Staff on delegated workstreams, making independent calls on prioritization and escalation. About You: You're a fit for the role of Sr. Program Manager if you have: 8+ years of progressive program or portfolio management experience delivering complex, cross-functional initiatives in matrixed organizations, with demonstrated ownership of outcomes. A track record of building governance mechanisms, such as risk and issue logs, steering structures, and escalation frameworks, from the ground up. Exceptional stakeholder management and executive communication skills, with credibility to operate confidently with senior leadership, holding cross-functional partners accountable without formal authority. Comfort operating with minimal oversight, navigating ambiguity and knowing when to escalate versus resolve independently. A bias toward hands-on execution: as comfortable designing the operating model as personally driving delivery, without a team to delegate to. Legal, government contracting, or compliance-industry experience is a plus, as is exposure to FedRAMP, procurement, or public sector sales cycles. #LI-TK1 What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. This job posting will close 09/05/2026. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Lead client projects and portfolios to meet strategic objectives managing scope, budgets, and stakeholders. | 10+ years client project management including 5+ years strategic program management in technology, bachelor's degree, Agile/Scrum proficiency, and ONESOURCE product experience. | We are seeking a highly organized and experienced Project and Program Manager to lead both individual client projects and/or a portfolio of client projects and programs. The successful candidate will be responsible for not only overseeing the planning, execution, monitoring, and closing of client projects but also for the coordination and administration of multiple related projects directed toward strategic business and organizational objectives. This role involves managing project scope, project management team, implementation team, budget, and stakeholders to ensure success while also ensuring that program goals are met in areas including customer satisfaction, budget, quality, and team performance. About the Role In the role of Program Manager, you will: Develop and oversee project plans and program strategies, including setting project goals, objectives, timelines, and milestones. Create, manage, and align project teams, overseeing project management teams to ensure program-level objectives translate into high-quality project deliverables that meet or exceed stakeholder expectations within agreed parameters. Communicate effectively with stakeholders at all levels to understand project and program requirements, ensuring their satisfaction and strategic alignment. Prepare and share high-level stakeholder updates, including key program milestones, timelines, and overall budgets. Manage project and program budgets, including tracking expenses, forecasting costs, and ensuring compliance with financial constraints across multiple projects. Monitor project progress and program performance, adjusting plans and strategies as needed to ensure success and alignment with client goals. Identify, assess, and mitigate risks and issues that may impact project success or program outcomes. Develop, implement, and continuously improve project management tools, processes, and program management frameworks to ensure efficiency, effectiveness, and foster innovation. Evaluate both project and program performance, providing recommendations for improvement and reporting to senior management. About You You are a fit for the role of Program Manager if you have/are: Fluent in both written and spoken English. Able to work on hybrid in-office schedule with an expectation of 2-3 days per week and as required, highly preferred. Ability to support global teams and clients as needed. Able to support global time zones including US, European, and IST time zones. 10+ years in client project management, with at least 5 years in a program management or similar strategic role leading client-facing technology projects; includes a proven track record of successfully managing projects from inception to completion, and advanced experience managing complex program portfolios with multiple simultaneous projects and teams. Direct experience leading or overseeing project management for ONESOURCE product suite across practices. Excellent communication, stakeholder management, negotiation, and collaboration skills, with experience facilitating across diverse teams, resolving conflicts, and building consensus. Strong leadership skills to motivate, influence, and manage cross-functional teams and inter-project dependencies effectively. Advanced problem-solving, decision-making, and analytical skills to anticipate and avert issues before they arise. Proficiency with a range of project and program management software and other relevant tools. Agile and Scrum project management methodology experience, with the ability to adapt and apply both waterfall, agile, and hybrid practices to various types of projects and programs. Ability to create and interpret reporting, dashboards, and project-level and program-level trends and insights. Strong business acumen with the ability to understand and align project and program outcomes with business strategy. Bachelor's degree in a related field or equivalent experience, with a preference for an advanced degree in business or a related discipline. Knowledge of industry-specific regulations and compliance standards relevant to the organization's sector. Excellent time management and organizational skills, with the ability to prioritize tasks effectively in a fast-paced environment. A history of continuous learning and professional development in project and program management as well as leadership and strategic management. Comfortable navigating ambiguity and change. Experience working in a global environment with remote colleagues and clients. Nice to have: Certification in project and program management. Please note that this job description is not exhaustive and may be updated or modified as needed. If you have any questions or would like more information about the position, please do not hesitate to ask. Thank you for considering this opportunity to join our team! #LI-BS1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Manage strategic enterprise customers to drive adoption and expansion of AI-enabled legal software. | 5+ years SaaS customer success experience, legal tech or JD preferred, strong executive presence, CRM proficiency. | We’re looking for a Senior Customer Success Manager to support customers across our Corporate Legal Software suite of products. The role has a focused portfolio of enterprise and strategic customers. The ideal candidate is comfortable engaging with executives at our largest customers, setting direction for the team, modeling best-in-class customer and product success practices and rolling up their sleeves to drive outcomes for our customers. You'll be able to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins. You will focus on adoption, value realization, and expansion in partnership with Sales and Professional Services. , About the Role In your capacity serving your individual book of business: Be a deep product expert on our AI-enabled Legal Tracker and HighQ suite of products. Deliver all aspects of the customer success motion to assigned customers, in combination with deep Legal Tracker and HighQ product expertise. Including, but not limited to: co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customer's relationship with Thomson Reuters. Tracking customer health – Identify, track, and escalate components of our customer health; raise critical customer concerns internally and mobilize resources to resolve issues. Monitor usage data, health gauges, and growth opportunities to build useful insights and strategically adjust when needed Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in-person engagements. Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives. Establish and maintain long-term customer relationships. This includes developing and maintaining relationships across the enterprise, including but not limited to legal, finance, procurement, etc. Effectively partner with all relevant internal and external partners and stakeholders. Leverage technology tools (e.g., Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately. Key Outcomes Increased customer adoption and time-to-value across Legal Tracker and HighQ solutions Identify and drive expansion across your assigned customer portfolio High-quality, consistent delivery of CSPs, EBRs, and check-ins across the team Clear visibility and action plans for at-risk accounts Strong cross-functional collaboration that improves customer experience and advocacy Model best-in-class customer and product success practices through hands-on work with your own accounts and translate those practices into scalable playbooks, processes, and enablement for the broader team. About You You are a fit for the role of Senior Customer Success Manager if you have: 5+ years of experience working or managing Customer Success portfolios (SaaS preferred); experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus. JD or legal experience preferred. Demonstrated passion through delivering outcomes on a high-performing team. Energized and elevating others; lead with empathy, clarity, and accountability. Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts. Hands-on experience with Gong, Salesforce (or similar CS/CRM platforms). Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred. Understanding of legal billing workflows, terminology, and common challenges. Have Strong understanding of legal department operations. Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins. Strong business acumen and communication skills; can manage a customer journey, conflict resolution, and problem-solving. Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable. Live our TR core values: Obsess over customers, compete to win, challenge your thinking, act fast, learn fast, and be stronger together—driving impact through curiosity, speed, and collaboration. Bachelor’s degree required; master’s degree or J.D. is a plus. Ability to travel 25% . #LI-BS1 What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $123,200 USD - $228,800 USD. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. Target total cash compensation ranges are inclusive of both base pay and any target sales incentive. This job posting will close 08/31/2026. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Define and implement information security strategy aligned with business goals and manage risk remediation for legal teams. | Over 6 years cybersecurity experience, preferably in BISO role, with strong communication and knowledge of ISO 27001/2 and NIST frameworks. | Do you thrive at the intersection of cybersecurity and global business strategy? At Thomson Reuters, we power the professionals who power the world and protecting that mission starts with a strong focus on security. As a global leader in information services, we are seeking an exceptional Lead Information Security Analyst to support our Legal Business within Thomson Reuters. This person is responsible for partnering with the business to define and implement an information security strategy that supports the business's goals and objectives. About the Role This individual will have a strong technology background with hands-on experience partnering with product management, the CISO organization, and engineering functions. The candidate must be able to demonstrate relevant experience in a complex global organization and be capable of influencing across all levels of the organization. Strong coordination skills are essential due to the multiple engagements, both internal and external. In this role, you will need to: Understand legal products and correlate risks down to the technical engineering solutions Communicate with both C-suite executives on complex technical topics while also being able to engage with individual code developers on technical solutions Build effective relationships and communications with cross-functional teams, including other business units and other key stakeholder groups Collaborate with the security architects to discuss potential solutions supporting the business strategy About the Role In this opportunity as Lead Information Security Analyst, you will: Manage issues and track remediation in partnership with the business units and cybersecurity teams Coordinate customer security queries with the business units and the central customer trust team Lead the development of security go-to-market materials related to the Legal products Lead development of business unit scorecards to report risk metrics and drive change Facilitate engagements to identify projects that enable business development while ensuring the necessary security controls are in place Actively identify opportunities and long-range security & risk improvement strategies Serve as the main security champion for the Legal teams About You You’re a fit for the role of Lead Information Security Analyst if your background includes: 6+ years of experience in cybersecurity Previous experience in a Business Information Security Officer role or organization Strong verbal & written communication skills Experience across multiple security domains Experience with developing security standards and educational cross-functional training Knowledge of industry-wide information security frameworks, including ISO 27001/2, NIST Strong critical thinking and group facilitation skills Experience as a cross-functional team player with the ability to manage and coach others in a matrix structure, across time zones and national boundaries #LI-LP2 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $118,400 USD - $219,800 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Drive strategic planning, performance management, and operational excellence through executive dashboards and AI-accelerated reporting. | Bachelor's degree with 5+ years in strategic planning, business operations, or management consulting, plus proficiency in AI tools and advanced Excel and PowerPoint. | Senior Strategy and Operations Lead The Senior Strategy and Operations Lead plays a critical role in supporting the Chief of Staff and partnering with senior marketing leaders to drive strategic planning, performance management, and operational excellence. This position owns key processes such as annual planning, metrics and dashboard development, leadership reporting, and executive decision support. The ideal candidate is a strategic operator who excels at translating data into insights, building performance frameworks, and creating executive-level narratives that drive leadership decision-making. They leverage AI tools as a core part of their workflow — accelerating analysis, improving quality, and scaling output without sacrificing rigor. They must be highly organized, analytical, and skilled at managing multiple priorities in a fast-paced environment while collaborating closely with senior leadership. About the Role In this opportunity as a Senior Strategy and Operations Lead, your key responsibilities will be: Strategic planning & performance management: Support annual planning processes, including development and monitoring of goals and OKRs, and ensure alignment of priorities across the marketing function. Use AI tools to synthesize inputs across teams, surface gaps in goal coverage, and draft scenario analyses faster. Metrics & dashboard development: Design, build, and maintain executive dashboards and reporting systems that provide timely visibility into marketing performance and business outcomes. Apply AI to automate recurring data pulls, generate narrative commentary on trends, and flag anomalies before leadership reviews. Executive decision support: Conduct detailed analyses to generate data-driven insights and actionable recommendations. Leverage AI to accelerate research, competitive benchmarking, and first-draft synthesis — then apply your judgment to shape the final recommendation. Leadership meeting preparation: Coordinate and develop materials for QBRs, leadership meetings, board presentations, and strategic planning sessions. Use AI to draft agendas, generate pre-read summaries, and track follow-through on action items and escalations. Executive-level narrative development: Create clear, compelling presentations, reports, and strategic communications that translate complex data into executive-ready stories. Use AI to draft initial narrative structures and slide language, then refine for tone, accuracy, and audience. Operational excellence: Partner with the Chief of Staff and senior leaders to streamline planning processes and improve operational efficiency. Identify opportunities to embed AI into recurring workflows — reducing manual overhead while maintaining rigorous tracking of goals and initiatives. Cross-functional project leadership: Manage timelines, deliverables, and stakeholder engagement for strategic initiatives. Use AI-powered tools for project tracking, status reporting, and stakeholder communication drafts — ensuring accountability and alignment across teams. About You You're a fit for the role of Senior Strategy and Operations Lead if your background includes: Bachelor's degree in business, analytics, finance, operations, or related field 5+ years of experience in strategic planning, business operations, performance management, or management consulting Demonstrated ability to manage a wide variety of priorities simultaneously with strong attention to detail and consistent follow-through Proven track record driving complex, cross-functional projects from ambiguity to execution Demonstrated expertise building metrics frameworks, dashboards, and performance reporting systems Strong experience with annual planning processes, OKR management, and strategic goal-setting Proven track record developing executive-level presentations and narratives that drive leadership decisions Hands-on proficiency with AI tools (e.g. Claude, ChatGPT, Gemini, Copilot) as part of day-to-day work — for research, drafting, summarization, and analysis Ability to critically evaluate AI-generated output — knowing when to use it, when to push back, and how to add the human judgment that makes the difference Advanced proficiency in Microsoft PowerPoint and Excel; experience with data visualization tools (e.g. Tableau, Power BI) a plus Strong executive presence with excellent stakeholder management and influencing skills across all organizational levels Ability to work independently and manage multiple strategic priorities under tight deadlines Experience supporting C-suite or senior leadership strongly preferred Familiarity with marketing operations or technology industry a plus #LI-TV1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $74,200 USD - $137,800 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Design, build, and maintain predictive models to support customer expansion and collaborate cross-functionally to operationalize data-driven insights. | 5+ years in data science or analytics with experience in predictive modeling, Python proficiency, working with complex datasets, and collaborating with marketing and customer success teams. | About The Role Thomson Reuters Legal is seeking a Lead Data Scientist to help power data-driven growth and adoption of our AI-enabled legal solutions. In this role, you will design, build, and maintain predictive models—including propensity-to-upgrade models—that identify customers most likely to expand into AI products such as CoCounsel. You will work closely with Lifecycle Marketing, Marketing Operations, and Customer Success to ensure insights and models are not only accurate, but actionable—embedded directly into our Customer Data Platform (Treasure Data) and downstream activation workflows. This is a highly collaborative, hands-on role focused on production-ready models that drive experimentation, pipeline development, and measurable customer value. About The Role As a Lead Data Scientist , you will • Design, build, and maintain predictive models that support customer expansion, including propensity-to-upgrade and engagement scoring models. • Use behavioral, usage, firmographic, and lifecycle data to identify signals that indicate readiness for AI adoption and expansion. • Partner with Lifecycle Marketing to translate model outputs into actionable segments and testable hypotheses across the customer lifecycle. • Collaborate closely with Marketing Operations to operationalize models within the Customer Data Platform (Treasure Data) for activation and measurement. • Develop features and datasets using product usage data, campaign engagement, learning activity, and customer attributes. • Validate, monitor, and continuously improve model performance, ensuring accuracy, explainability, and alignment to business outcomes. • Support experimentation by defining success metrics, analyzing lift, and interpreting results to inform optimization decisions. • Document modeling approaches, assumptions, and outputs to enable transparency, reuse, and cross-functional understanding. • Work cross-functionally with Data Engineering, Product, Customer Success, and Commercial teams to ensure data quality and aligned outcomes. About You: You’re fit for the role of Lead Data Scientist if your background includes: • 5+ years of experience in data science, analytics, or applied machine learning in a B2B SaaS or subscription-based environment. • Experience building predictive or classification models that influence customer growth, retention, or expansion decisions. • Strong proficiency in Python or similar data science tools, including feature engineering and model evaluation. • Demonstrated experience working with large, complex datasets such as product usage, behavioral logs, or campaign data. • Experience partnering with Marketing, Growth, or Customer Success teams to translate insights into action. • Familiarity with deploying or activating models within analytics platforms or CDPs; experience with Treasure Data or similar platforms is a plus. • Strong understanding of experimentation, model validation, and measuring impact using both statistical and business metrics. • Ability to clearly communicate technical concepts and insights to non-technical stakeholders. • Curiosity and ownership mindset, with a strong bias toward building models that are used and deliver measurable outcomes. New Position: This position is open due to an existing vacancy to support our evolving business needs. What’s in it For You? • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $158,000 USD - $293,000 USD. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $137,100 USD - $254,700 USD. For Ontario, Canada, the base compensation range for this role is $140,600 CAD - $190,600 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Manage enterprise corporate legal customer portfolios to drive adoption, value, and expansion with executive engagement. | Requires 3+ years customer success in SaaS/legal tech, bachelor's degree, strong executive presence, and technical proficiency in GenAI and CRM tools. | We’re looking for a Senior Customer Success Manager to support customers across our Corporate Legal suite of products. The role has a focused portfolio of enterprise and strategic customers. The ideal candidate is comfortable engaging with executives at our largest customers—setting direction for the team, modeling best-in-class customer and product success practices, and rolling up their sleeves to drive outcomes for our customers. You'll be able to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins. You will focus on adoption, value realization, and expansion in partnership with Sales and Professional Services. About the Role In your capacity serving your individual book of business: Be a deep product expert on our AI-enabled CoCounsel suite of products. Deliver all aspects of the customer success motion to assigned customers, in combination with deep CoCounsel product expertise. Including, but not limited to: co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customer's relationship with Thomson Reuters. Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in-person engagements. Develop enablement for customers in partnership to serve our digital strategy. Develop enablement to educate Thomson Reuters employees. Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives. Effectively partner with all relevant internal and external partners and stakeholders. Leverage technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately. Key Outcomes Increased customer adoption and time-to-value across CoCounsel solutions Identify and drive expansion across your assigned customer portfolio High-quality, consistent delivery of CSPs, EBRs, and check-ins across the team Clear visibility and action plans for at-risk accounts Strong cross-functional collaboration that improves customer experience and advocacy Model best-in-class customer and product success practices through hands-on work with your own accounts and translate those practices into scalable playbooks, processes, and enablement for the broader team. About You You are a fit for the role of Senior Customer Success Manager if you have: 3+ years of experience working or managing Customer Success portfolios/teams (SaaS preferred); experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus. JD or legal experience preferred. Demonstrated passion through delivering outcomes in a high-performing team. Energized and elevated others; lead with empathy, clarity, and accountability. Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts. Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms). Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred. Understanding of legal workflows, terminology, and common challenges. Functional/technical skills in GenAI systems and AI prompting engineering, particularly as they apply to legal research, drafting, and analysis. Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins. Strong business acumen and communication skills; can manage a customer journey, conflict resolution, and problem-solving. Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable. Live our TR core values: Obsess over customers, compete to win, challenge your thinking, act fast, learn fast, and be stronger together—driving impact through curiosity, speed, and collaboration. Bachelor’s degree required; master’s degree or J.D. is a plus. Ability to travel 25% . #LI-BS1 What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $123,200 USD - $228,800 USD. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. Target total cash compensation ranges are inclusive of both base pay and any target sales incentive. This job posting will close 07/31/2026. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Lead incident response and design automation workflows to improve detection and orchestration. | 7+ years IT operations or incident management experience with 3+ years in senior leadership, bachelor's degree, and expertise in ITIL and ServiceNow. | Senior Manager, AIOps and Major Incident Orchestration Are you ready to help transform how Thomson Reuters detects, orchestrates, and resolves critical technology incidents through AI-driven operations? At Thomson Reuters, we build technology that helps professionals pursue justice, truth, and transparency. As we continue evolving toward AI-enabled, automation-first operations, we are expanding our Major Incident Management function. About the role We are seeking a Senior Manager, AIOps and Major Incident Orchestration to serve as a senior escalation point and incident command leader while driving the design and implementation of enterprise-wide AIOps and orchestration capabilities. This is a senior individual contributor role focused on high-priority enterprise service disruptions — not cybersecurity incident response. The role sits at the intersection of real-time incident command and intelligent automation, combining hands-on leadership during the enterprise's most critical moments with the strategic work of modernizing how we respond to and prevent Major Incidents. In this opportunity as Senior Manager, AIOps and Major Incident Orchestration, you will: Act as a senior escalation point for high-severity Major Incidents, providing command-and-control leadership across multiple technical teams. Drive clarity, pace, and accountability during complex or high-impact incidents, ensuring consistent adherence to incident management standards, communication cadence, and executive update protocols. Participate in a weekend on-call rotation, providing coverage for your assigned time zone. Design and implement incident orchestration workflows that reduce manual effort and accelerate resolution across the incident lifecycle. Partner with engineering and platform teams to deploy automation, intelligent routing, event correlation, and alert noise reduction using AIOps and enterprise service management platforms such as ServiceNow. Introduce modern incident management practices, including intelligent runbooks, automation playbooks, and self-healing patterns, helping shift the organization from reactive response to proactive detection and prevention. Build and maintain strong relationships with engineering, infrastructure, SRE, and application support teams, serving as a trusted partner during incidents and post-incident reviews. Collaborate with global Major Incident Management leads to ensure consistent orchestration, seamless handoffs, and alignment across regions and time zones. Communicate effectively with senior leadership under pressure, providing clear, concise updates on incident status, business impact, and resolution progress. Analyze incident and alert data to identify trends, noise, and improvement opportunities, driving measurable improvements in MTTR, incident data quality, and automation adoption. Lead and support post-incident reviews, root cause analysis follow-ups, and lessons-learned sessions to enhance the maturity of the Major Incident Management practice. About You You're a strong fit for the role of Senior Manager, AIOps and Major Incident Orchestration if your background includes: 7+ years of progressive experience in IT operations, incident management, technology service management, or a related discipline. 3+ years in a senior individual contributor or people leadership role within a global enterprise environment. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field — or equivalent professional experience. Proven ability to lead incident bridges and command high-pressure situations with composure, structure, and executive presence. Deep understanding of ITIL-based incident management practices and enterprise service management tools such as ServiceNow. Strong experience partnering with engineering, infrastructure, SRE, platform, and application support teams across complex, distributed technology environments. Exceptional communication and stakeholder management skills, including the ability to brief executive leadership under pressure and influence without direct authority. Analytical mindset with a focus on metrics, data-driven decision-making, and continuous improvement. Preferred Qualifications Hands-on experience with AIOps, observability, or automation platforms such as Datadog, Dynatrace, Splunk, PagerDuty, BigPanda, or Moogsoft. Experience with incident orchestration tools such as Incident.io, FireHydrant, Rootly, or ServiceNow automation/workflow capabilities. Familiarity with cloud-native environments, including AWS, Azure, or GCP, and microservices architectures. Experience supporting or working alongside Site Reliability Engineering, platform engineering, or DevOps teams. ITIL 4 Foundation or Managing Professional certification. Interest in or exposure to AI/ML applications in IT operations, including LLM-powered tooling, agentic automation, or AI copilot integrations. #LI-LP2 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $102,200 USD - $189,800 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Serve as a senior HR advisor driving people strategy and organizational transformation for commercial and marketing leadership. | Extensive HRBP experience with senior leaders in complex global organizations, strong business acumen, organizational design, and data-driven decision making. | At Thomson Reuters, our people are our most important asset. As a Director, HR Business Partner supporting our global Commercial Excellence and Marketing organizations, you will serve as a senior advisor to executive leaders, shaping and driving the people strategy in direct alignment with business priorities and enterprise transformation. This role sits at the center of the GTM transformation. Commercial Excellence and Marketing are critical levers in how Thomson Reuters drives revenue growth, strengthens customer engagement, and scales globally. The work is complex and highly visible, requiring close partnership with senior leaders to evolve operating models, build new capabilities, and enable more integrated, data-driven ways of working across regions and functions. The pace is high and the environment is dynamic. Priorities will shift as the business evolves, and success in this role requires strong judgment, adaptability, and the ability to balance near-term execution with long-term strategy. You will be expected to lead through ambiguity, navigate competing demands, and bring clarity and structure to complex organizational challenges. As a core member of the leadership teams you support, you will provide insight-led counsel, shape critical talent and organizational decisions, and ensure the organization is equipped to deliver against its growth ambitions in an increasingly digital and AI-enabled landscape. About The Role In this opportunity as Director, HRBP - CE & Marketing, your responsibilities will be: Strategic Business Partnership • Act as a trusted advisor to global Commercial Excellence and Marketing leadership team, providing clear, data-informed perspective on organizational health, performance, and risk Participate as an active member of leadership forums, shaping business decisions and ensuring people considerations are embedded in strategy • Lead the development and execution of the people strategy, aligned to business goals and the broader enterprise transformation • Partner with leaders to evolve how work gets done, including team structures, decision rights, and cross-functional alignment across regions • Provide pragmatic guidance on risk, governance, and employee-related matters in a complex global environment Transformation and Capability Build • Partner closely with Commercial Excellence and Marketing leaders to strengthen the organizational foundations that enable go-to-market success, including organizational design, stakeholder management and cross-functional alignment Help define and build the capabilities required to support a more integrated, insight-driven commercial model, including roles, skills, and ways of working • Support leaders in translating strategy into organizational design and talent implications, ensuring alignment between business ambition and workforce capability • Bring an external perspective on best practices in commercial and marketing organizations to inform decisions and accelerate progress AI Enablement and Future of Work • Embed AI and digital capability considerations into workforce and talent strategy, ensuring teams are positioned to leverage new tools and ways of working • Partner with leaders to prioritize reskilling and upskilling efforts to keep pace with business and technology change • Use data and analytics to provide forward-looking insights that inform workforce planning and decision-making Talent, Skills And Workforce Planning • Lead workforce planning efforts across global Commercial Excellence and Marketing organizations, balancing current needs with future capability requirements • Drive a more skills-based approach to talent decisions, including hiring, development, and internal mobility • Partner with Talent teams to build strong, diverse pipelines for critical roles and leadership positions • Identify opportunities to move talent across functions and geographies to strengthen organizational effectiveness • Provide leaders with clear, actionable talent insights to inform investment, prioritization, and risk mitigation Organizational Design and Change • Lead organizational design efforts tied to transformation, including operating model evolution and changes to team structures • Advise leaders on spans and layers, role clarity, and how to simplify and scale the organization effectively • Support large-scale change initiatives, ensuring alignment, clear communication, and strong adoption across global teams • Partner across HR to deliver coordinated solutions that support the broader transformation agenda Performance, Engagement and Culture • Drive execution of core HR processes including performance management, compensation planning, and talent reviews • Translate engagement data into focused, practical actions that improve team effectiveness and business outcomes • Partner with leaders to strengthen culture, particularly in a global environment where consistency and local nuance must be balanced • Champion inclusive leadership and ensure equity is embedded in hiring, promotion, and talent decisions • Support leaders in building high-performing, accountable teams with strong levels of trust and engagement About You You're a fit for the role of Director, HRBP - CE & Marketing if your background includes: • Extensive experience as an HR Business Partner supporting senior leaders in complex, global organizations • Strong track record of influencing executive stakeholders and shaping business-critical decisions • Deep experience in organizational design, transformation, and change leadership • Strong business acumen, with the ability to connect people strategy to revenue, growth, and operational outcomes • Experience using data and analytics to inform decisions and drive impact • Experience supporting commercial, GTM, or marketing organizations on a scale is preferred • Experience in technology-enabled or AI-driven environments is highly relevant • Comfort operating in a fast-paced environment with shifting priorities and high expectations Key Capabilities • Strategic and commercial mindset with an understanding of how Commercial Excellence and Marketing drive growth • Ability to operate effectively in a global, matrixed organization with multiple stakeholders and competing priorities • Strong judgment, with the ability to simplify complex issues and provide clear, actionable direction • Credibility and confidence to challenge senior leaders constructively • High degree of resilience, adaptability, and ownership in a fast-moving environment Replacement: This position is open due to an existing vacancy to support our evolving business needs. What’s in it For You? • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $158,100 USD - $293,500 USD. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $137,200 USD - $254,800 USD. For Ontario, Canada, the base compensation range for this role is $155,000 CAD - $205,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com

Lead strategic partnerships with AI legal tech companies to drive commercial outcomes and integration. | 10+ years in partnerships or strategy with experience in tech or legal tech, strong commercial judgment, and ability to lead complex negotiations. | Director, Strategic Partnerships, Legal Professionals We're hiring a Director of Strategic Partnerships to personally own our most strategic Legal AI partnerships. These partnerships center on deep strategic relationships, with the potential to drive meaningful commercial outcomes for both Thomson Reuters and our partners. You'll be accountable for the strategy, the commercial structure, and the results of a small set of strategic partnerships. This is a high visibility role, reporting directly to the VP of Legal Professionals Partnerships at Thomson Reuters. We're looking for a senior operator who can hold their own with partner CEOs and Thomson Reuters executives, build conviction inside ambiguous opportunities, and turn complex partnerships into durable commercial advantage. Location : The successful candidates will ideally be based in New York and work in a hybrid environment, spending a minimum of 3 days per week in office. We are open to a remote work arrangement for the right candidate. About the Role In this role as a Director, Strategic Partnerships, you will: • Personally own a small number of our most strategic AI partners, from initial thesis through commercial structure through long-term value creation • Set the multi-year vision and joint operating plan for each partner, including the commercial model, integration roadmap, and success metrics • Drive integration depth with CoCounsel product and engineering leaders, making sure partner capabilities show up in the product in ways customers find meaningful value from • Lead complex commercial negotiations with partner CEOs, founders, and senior executives • Build the GTM motion with sales, marketing, and enablement so partner integrations translate into pipeline and revenue • Represent the partnership strategy externally with partner executives, founders, and investors, and internally with Thomson Reuters senior leadership About You You may be a fit for the role of Director, Strategic Partnerships if your background includes: • 10+ years in partnerships, alliances, BD, corporate development, or strategy, with meaningful time spent in tech or legal tech • A track record of personally owning partnerships that produced outsized commercial outcomes • A clear and credible point of view on AI and where the legal tech market is heading • Experience leading complex commercial negotiations with C-level and founder counterparts, including deal structures that go beyond standard reseller or referral models • Comfort operating with significant autonomy and ambiguity, and earning influence across product, engineering, sales, and the executive team • Strong commercial judgment and the ability to navigate complex partnerships based on prior experience • Excellent written and verbal communicator who can move easily between a partner CEO conversation, a product roadmap review, and an internal exec update • Willingness to travel as needed to meet partners and attend industry events #LI-TK1 What’s in it For You? • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $157,500 USD - $292,500 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. This job posting will close 06/20/2026.

Lead and manage a team of applied scientists and engineers to develop and deliver AI and NLP solutions for tax and compliance software products. | PhD or Master’s plus equivalent experience, 8+ years in IR/NLP system development, prior management experience, production code expertise, cloud and MLOps skills, and strong communication. | Are you excited about working at the forefront of applied research in an industry setting? Thomson Reuters Labs in Toronto is seeking scientists with a passion for solving problems using state-of-the-art information retrieval, natural language processing and generative AI, to lead a team of high performing ML scientists and research engineers. What does Thomson Reuters Labs do? We experiment, we build, we deliver. We support the organization and our customers through applied research in informational retrieval and natural language processing. We work closely with product and domain experts to identify compelling solutions at the intersection of user need and technical feasibility. Our team is responsible for designing the next generation of tax, accounting and audit compliance software for Tax Professionals and Corporates in the US, and across the global markets. We own AI innovation for Thomson Reuters’ core tax products, including UltraTax, Cloud Audit Suit, SurePrep and ONESOURCE. We work with the latest LLM prompting and agentic AI approaches to build cutting edge products. About the role  In this opportunity as Manager, Applied Research you will:    • Experiment and Develop: You will execute the entire model development lifecycle, from prototype to delivery, while applying best practices for reproducible research and well-managed software delivery.  • Collaborate: Working on a collaborative cross-functional team, you will share information, value diverse ideas, and partner effectively with colleagues across the globe.  • Deliver: You will be accountable for timely, well-managed deliverables.  • Innovate: You will be empowered to try new approaches and learn new technologies. You will implement innovative ideas to solve real-world challenges.  • Inspire: You will be a proactive communicator who is excited to share your work. You will be articulate and compelling in describing ideas to both technical and non-technical audiences.   • Manage: Direct the efforts of a team of Applied Scientists and Research Engineers ensuring a high-performance culture, nurturing your team’s career development and managing their performance expectations through servant leadership and active coaching.  About you  You're a fit for the role of Manager, Applied Research if your background includes: Basic qualifications  • PhD in a relevant discipline or Master’s plus a comparable level of experience  • 8+ years hands-on experience building IR / NLP systems for commercial applications  • Prior management experience – coaching & developing high-performing teams  • Experience writing production code and ensuring well-managed software delivery  • Experience delivering minimum viable products in a large enterprise environment • Demonstrable experience translating complex problems into successful AI applications  • Expertise in several of the following areas: robust Python development, MLOps, containerization, cloud infrastructure (AWS and Azure), advanced search and recommendation technology, orchestration of ML pipelines for real-time inference, microservices architecture, model monitoring and governance. • Outstanding communication, problem solving, and analysis skills    Preferred qualifications   • Experience innovating state-of-the-art research to solve real-world problems.  • Experience designing and implementing solutions with large language models   • Relevant publications at ACL, EMNLP, NAACL, NeurIPS, ICLR, SIGIR, KDD, or similar.  • Advanced proficiency in Python, Java, or Scala ​ #LI-MW1 What’s in it For You? • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $181,400 - $337,000. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $157,500 - $292,500. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Build and maintain AI/ML platform software to support model lifecycle management, deployment, and monitoring with a focus on enabling self-service tooling for AI/ML workflows. | 5 years software engineering experience, proficiency in Python, cloud AI services (AWS SageMaker, Azure Studio), DevOps skills including CI/CD, and familiarity with AI concepts and tools. | The AI Platform team has been established to create, operate, and run the Enterprise AI Platform and aims to foster a culture of innovation, enables rapid development of AI solutions, and drive transformative outcomes to stakeholders. Towards this vision, it currently serves as a comprehensive ecosystem of collaborative services, tools, and infrastructure empowering both technical and non-technical users to seamlessly develop, evaluate, deploy, and monitor AI solutions tailored to various business use cases and personas. Through prioritizing transparency, reusability of prompts, models and workflows, and swift integration of emerging AI frameworks like Generative AI, the AI Platform strives to redefine the landscape of AI solutions whether for experimentation or for a production environment. The Senior Software Engineer, AI Platform will facilitate the build and operation of the centralized AI platform for AI/ML development and deployment across Thomson Reuters business operations. The Senior Software Engineer, AI Platform is expected to be an expert in AI tooling and setting up and streamlining AI workflows and building applications to enable AI/ML workflow development, testing and deployment About The Role In this opportunity you will: • Build and Maintain software that tracks the full lifecycle of ML from ideation to post deployment monitoring • Assist in the deployment of machine learning models into production and support these models throughout their lifecycle, including GenAI models • Build out features that help data scientists and AI novices to iterate and re-train models at speed and ease. • Enable self-service tooling for teams to create and maintain models • Utilize a variety of software and tools both commercial and open source • Continuously challenge and evolve the existing platform capabilities and keep up to date with new offerings About You • You’re a fit for the role of Senior Software Engineer, AI Platform if you meet all or most of these criteria: • 5 years in Software Engineering • Hands-on experience working with public cloud technology (AWS, Azure, GCP) • Familiarity with AI concepts and hands on experience with AI solutions • Experience with AWS sagemaker, Azure Studio or similar cloud AI capabilities • Proficiency in modern programming languages and in particular Python • Experience with relational and/or non-relational databases • Hands on DevOps experience – CI/CD in AWS, Git, Monitoring, Log Analytics What’s in it For You? • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $88,200 - $163,800. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Lead product efforts to improve global Indirect Tax solutions by collaborating with stakeholders, analyzing market needs, and driving product lifecycle from requirements to release. | At least 3 years product management experience in enterprise software, strong understanding of Indirect Tax and regulatory environments, ability to translate market needs into actionable plans, and experience working with systems integrators. | Summary: Are you passionate about the chance to bring your experience to a world-class company that is market-leading, or both content and technology? If yes, we’re looking for you. Join our team! As a key player in shaping the future of the global knowledge economy, our technology empowers professionals worldwide to make informed decisions, driving international markets and fostering innovation. Collaborate with the industry's brightest minds on diverse projects, creating next-generation solutions with impactful results. As the world’s leading provider of intelligent information, we value your unique perspective in crafting solutions that propel our business and your career forward. We are seeking customer-focused, collaborative, and strategic individuals with a robust passion for product leadership to join our Indirect Tax team in the role of Product Manager. • Lead efforts to improve the implementation and onboarding experience for customers and partners by collaborating with internal and external stakeholders, including cross-functional teams, certified implementation partners, and customers globally. • Focus on identifying and resolving market problems, user scenarios, go-to-market activities, and best practices across global markets. • Translate market-driven and internally generated business needs and requirements into actionable stories, leveraging methodologies such as interviews, market validation, and beta programs. • Analyze and evaluate indirect tax challenges, and develop innovative ideas based on industry experience and interactions with customers and prospects worldwide. • Demonstrate a unique blend of business and technical acumen, strategic vision, and the drive to bring that vision to fruition in a globally diverse market landscape, ensuring a best-in-class customer experience. • Proven experience in product management, particularly in the context of global markets and Indirect Tax solutions. • Strong understanding of the Indirect Tax landscape and regulatory environments on a global scale. • Ability to translate complex market needs into clear, actionable plans and deliverables, specifically focused on improving customer and partner implementation processes and enhancing the customer experience as measured by NPS. About the Role As a Product Manager for Indirect Tax, you will: • Build and Develop: world-class capabilities and relationships with our clients and markets, thoughtful and strategic roadmaps, abilities to solve client problems, and capture market share. • Be a Team Player: work in a collaborative team-oriented environment, share information, value diverse ideas, and partner with cross-functional and remote teams. • Be Curious & Innovative: passionately curious and obsessive over our customers' problems and needs, working closely with customers, partners, and other Thomson Reuters colleagues across all aspects of the business to maintain a deep and well-rounded understanding of the indirect tax market. • Be an Agile Person: with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment to deliver solutions against strict timelines, unafraid of failure. • Be an Effective Communicator: Be confident, concise, and clear when communicating directly to executives, management, your peers, customers, and partners. • Take Extreme Ownership: responsible for the product, its performance, and reliability, and delighting our clients with a positive experience. About You You’re a fit for the role of Product Manager - Indirect Tax if your background includes: Basic qualifications: • Self-starter who leads discussions with customers, prospects, certified implementation partners, and other internal stakeholders to gather market problems/requirements. • Work closely with customers, partners, and other Thomson Reuters colleagues across all aspects of the business to maintain a deep and well-rounded understanding of the indirect tax market. • Continuously review and analyze existing indirect software features and functionality to develop and maintain your knowledge for improving or further leveraging our solutions for the global end-to-end indirect tax market. • Support the product development process, working closely with our Development, Quality Assurance, and Technical Publication teams throughout the whole product life cycle, feature validation, and preparing the entire organization for product release. • Experience with requirements analysis and documenting requirements, use case development, information systems, business operations, and integration/design of indirect tax software solutions. • At least 3 years of experience as a Product Manager for enterprise software solutions. • Bachelor’s degree in business administration or equivalent work experience; Formal education in tax/accounting/finance is desired. • Previous work experience leading teams and projects within a software company is strongly preferred. • Experience implementing Enterprise Software Applications and working with Systems Integrators strongly preferred. • Ability to multitask and work under tight deadlines in a fast-paced environment. • Possess a professional and cooperative attitude. • Self-starter who works well both independently and on a team. • Some travel (5-10%) is required. Preferred qualifications: • Experience working in an Agile development environment. • Experience with Indirect Taxes and technologies that support organizations' compliance and operations. • Bug tracking and communication applications preferred (ADO, SharePoint, etc.). #LI-SS What’s in it For You? • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $88,200 - $163,800. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Develop and deliver scalable machine learning solutions, collaborate in a cross-functional team, and innovate in AI research and software development. | Requires 5+ years software engineering experience including 2+ years in ML, strong Python skills, cloud development, Agile, CI/CD, and effective communication. | Senior Research Engineer Do you love creating innovative solutions for customers? We are seeking a passionate Senior Research Engineer who will bring expertise in AI and ML and is interested in building data-driven capabilities that drive transformation. As a member of Thomson Reuters Labs you will have a direct impact on our company by helping to create new and innovative capabilities that will delight our customers.  What does Thomson Reuters Labs do? We experiment, we build, we deliver. We support the organization and our customers through applied research and the development of new products and technologies. TR Labs innovates collaboratively across our core segments in Legal, Tax & Accounting, Government, and Reuters News. As a Senior Research Engineer at Thomson Reuters Labs, you will be part of a global interdisciplinary team of experts. We hire engineers and specialists across a variety of AI research areas to drive the company’s digital transformation. The science and engineering of AI are rapidly evolving. We are looking for an adaptable learner who can think in code and likes to learn and develop new skills as they are needed; someone comfortable with jumping into new problem spaces; who enjoys directing and supporting the efforts of others. Is this you? Come join us!  About the Role : In this opportunity as a  Senior Research Engineer, you will:  • Develop and Deliver: Applying modern software development practices, you will be involved in the entire software development lifecycle, building, testing and delivering high-quality solutions. • Build Scalable ML Solutions: You will create large scale data processing pipelines to help researchers build and train novel machine learning algorithms.  You will develop high performing scalable systems in the context of large online delivery environments. • Be a Team Player: Working in a collaborative team-oriented environment, you will share information, value diverse ideas, partner with cross-functional and remote teams. • Be an Agile Person:  With a strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you will deliver timely solutions.  • Be Innovative: You are empowered to try new approaches and learn new technologies. You will contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries.  • Be an Effective Communicator: Through dynamic engagement and communication with cross-functional partners and team members, you will effectively articulate ideas and collaborate on technical developments.   About You: You are a fit for the position of Senior Research Engineer if your background includes: Required Skills and Experience: • A Bachelors Degree in Computer Science, Related Field, or Equivalent Experience • At least 5 years software engineering experience. • At least 2 years working on a Machine Learning related product or solution. • Have a deep understanding of Python software development stacks and ecosystems. • Demonstrate ability to write clean, reusable, maintainable and well-tested code • Demonstrate a desire to learn and embrace new and emerging technology • Ability to collaborate, communicate effectively, and work as part of a multi-disciplinary team.   • Keen interest in real-world applications and impact. • Have experience with cloud computing development. • Have experience with Agile Methodologies. • Have experience implementing CI/CD, DevOps, and SDLC concepts in development of a application. Preferred Skills and Experience: • Have experience integrating Machine Learning solutions into production-grade software and have an understanding of ModelOps and MLOps principles • Had previous exposure to Natural Language Processing (NLP) problems and have familiarity with key tasks such as Named Entity Recognition (NER), Information Extraction, Information Retrieval, etc. • Can understand and translate between language and methodologies used both in research and engineering fields • Hands-on experience in other programming language/scripting langugage and development stack (Java, Rust, Scala, Typescript, etc.) #LI-JF1 What’s in it For You? • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $145,200 - $269,600. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $126,000 - $234,000. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Develop, test, and deploy advanced AI models to enhance legal AI assistant capabilities, collaborate with teams, lead research, and mentor junior staff. | PhD or Master’s with equivalent experience, 5+ years in ML/NLP, expertise in LLMs, strong programming and ML framework skills, research and production deployment experience. | Senior Applied Scientist – Legal Tech Are you passionate about developing AI systems that transform the way professionals work? Join Thomson Reuters Labs, where we experiment, build, and deliver cutting-edge solutions in machine learning, natural language processing (NLP), and generative AI. Our flagship AI assistant, CoCounsel, is designed to streamline complex workflows for legal, tax, and business professionals. We’re seeking innovators to help expand its capabilities and impact. At Thomson Reuters Labs, we combine rigorous research with applied development to solve real-world challenges. From enhancing large language model (LLM) reasoning to creating new skills for task-specific applications, we drive impactful solutions for professionals worldwide. About the Role: As a Senior Applied Scientist, you will: • Innovate: Develop new skills and capabilities for CoCounsel, focusing on areas such as document summarization, legal research, contract analysis, and reasoning improvement. Lead research initiatives in LLM benchmarking, grounding, LLM agents, and enhancing the reasoning abilities of large language models. • Build & Experiment: Design, test, and deploy state-of-the-art models that expand CoCounsel’s ability to address complex, real-world tasks. • Collaborate: Partner with engineering teams, product managers, and stakeholders to translate complex challenges into impactful solutions. • Mentor & Lead: Guide and support junior researchers, fostering a culture of learning, creativity, and collaboration. • Communicate: Publish findings at top-tier conferences (e.g., NeurIPS, ACL, EMNLP, SIGIR) and contribute to patents, ensuring our solutions are cutting-edge and competitive. Key Responsibilities: • Drive the development of AI models to expand CoCounsel’s task-specific capabilities and overall performance. • Enhance CoCounsel’s reasoning, grounding, and responsiveness, ensuring it meets the needs of professional users. • Conduct experiments to evaluate AI performance, focusing on reliability, ethical considerations, and user alignment. • Work with engineering teams to deploy scalable, production-ready models and co-design ML Ops processes for monitoring and retraining. About You: You’re a fit for the role of Senior Applied Scientist if your background includes: • PhD in Computer Science, AI, or a related field, or Master’s with equivalent research/industry experience. • 5+ years of hands-on experience building and deploying machine learning models in NLP or IR applications. • Expertise in LLMs, including alignment, reasoning enhancement, and grounding techniques. • Strong programming skills (e.g., Python) and experience with modern ML frameworks (e.g., PyTorch, TensorFlow). • Proven ability to translate complex problems into innovative AI applications. Preferred Qualifications: • Experience developing and deploying AI assistants or task-specific skills in production environments. • Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and distributed machine learning systems. • Knowledge of retrieval-augmented generation, synthetic data creation, and efficient fine-tuning methods. • Publications in top-tier ML or NLP conferences. Why Join Us? • Be part of the team shaping CoCounsel, Thomson Reuters’ flagship AI assistant. • Access to unparalleled datasets, including 60,000+ TBs of legal, tax, and news data. • A culture of experimentation, supported by cutting-edge infrastructure and research resources. • Opportunities to publish, patent, and present your work while solving high-impact challenges. • Competitive benefits, including flexible work arrangements, research time, and professional development funding. We Value Diversity At Thomson Reuters Labs, we understand that diversity of thought, background, and experience fuels innovation. If you’re excited about our work in areas such as LLM benchmarking, grounding, agents, and enhancing LLM reasoning abilities but aren’t sure you meet every qualification, we encourage you to apply. Your unique perspective and skills could be vital to driving our research and solutions forward. #LI-LP2 What’s in it For You? • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $140,000 - $260,000. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 10/22/2025. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Lead strategic direction and product roadmap for global trade solutions, collaborate cross-functionally, manage product launches, and monitor KPIs and market trends. | Bachelor’s degree required, master’s preferred, 5+ years product management experience in technology/software, knowledge of global trade regulations, strong analytical and communication skills, and Scrum experience. | Description: • Lead the strategic direction of Thomson Reuters' Global Trade solutions, aligning with industry trends and client needs • Collaborate with sales, marketing, customer support, and technical teams to gather feedback and define enhancements • Conduct market research and competitor analysis to inform product roadmap and go-to-market strategy • Prioritize features, manage project timelines, and ensure successful product launches • Define pricing strategy and packaging options based on market insights and revenue goals • Develop positioning, messaging, and collateral to communicate product value propositions • Monitor industry trends, regulatory changes, and emerging technologies; provide thought leadership • Identify partnership and collaboration opportunities to expand the solutions portfolio • Monitor and analyze KPIs: adoption rates, customer satisfaction, and revenue growth • Provide regular updates to senior management on product progress, market developments, and financial performance Requirements: • Bachelor’s degree in Business Administration, International Trade, Management, or relevant field • Master’s degree preferred • Proven product management experience (typically 5+ years), preferably in technology or software • Experience in global trade management solutions and implementations highly desirable • Strong understanding of global trade regulations, compliance issues, and best practices • Excellent analytical skills; proficiency in Excel and Power BI • Exceptional communication skills for technical and non-technical audiences • Ability to multitask and manage multiple projects to tight deadlines • Experience with Scrum (Agile) methodologies • Strong organizational and problem-solving skills and attention to detail • Results-oriented mindset with a track record of driving product success and revenue growth • Collaborative team player with willingness to learn from others Benefits: • Flex My Way supportive workplace policies and work from anywhere for up to 8 weeks per year • Grow My Way programming and skills-first learning • Flexible vacation and two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings and competitive 401(k) plan with company match • Tuition reimbursement and professional development opportunities • Employee incentive programs and resources for mental, physical, and financial wellbeing • Inclusion and belonging culture • Two paid volunteer days off annually and opportunities for pro-bono and ESG initiatives • Comprehensive US benefits: health, dental, vision, disability, and life insurance • Paid parental leave, sabbatical leave, sick and safe paid time off, paid holidays (including two company mental health days) • Optional hospital, accident and sickness insurance (employee-paid); optional life and AD&D insurance (employee-paid) • Flexible Spending and Health Savings Accounts, fitness reimbursement, Employee Assistance Program • Group Legal Identity Theft Protection (employee-paid), access to 529 Plan, commuter benefits • Adoption & Surrogacy Assistance; Tuition Reimbursement; Employee Stock Purchase Plan

The Technical Project Manager will oversee cross-functional technical projects from initiation through delivery, ensuring compliance with security standards and managing stakeholder communication. They will also monitor cloud costs and support security compliance processes. | Candidates must have a Bachelor's Degree and at least 5 years of Technical Project Management experience, with 3 years focused on security compliance. Strong communication skills and the ability to work independently in a fast-paced environment are essential. | Summary: The candidate must be comfortable working with a mixed onshore and offshore team, as well as in both technical and business environments. They must possess a “can-do” attitude, have excellent written and verbal communication skills, be able to interact effectively with customers, and work collaboratively in a cross-functional environment with minimal supervision. The position primarily operates during regular business hours; however, occasional evening and weekend work may be required for maintenance and support operations and to support high-severity issue escalations. Location: Remote-based position can be based anywhere in US or UK. About the Role: In this opportunity as Technical Project Manager for Case Center’s Implementation Delivery and Security Compliance, you will: Work with cross-functional technical projects from initiation through delivery, as well as with existing customers. Coordinate with multiple stakeholders, including Thomson Reuters’ Service Delivery/Operations, Product Technology, business, and customers Leverage tooling (e.g., Azure Monitor, Log Analytics) to provide service delivery tracking and ongoing reporting based on customer SLAs. Manage audit reviews of environment setup and configuration to ensure they meet technology standards, contractual obligations, and monitoring requirements. Partner across various teams to manage and track troubleshooting, incident fixes, client-reported issues, and actively monitor and communicate progress internally and with external customers. Manage recurring testing and validation of disaster recovery, business continuity plan, and penetration testing. Monitor cloud costs across customer and internal environments. Research and provide recommendations for cost optimizations and efficiencies. Support, track, and manage security compliance (currently SOC2 type 2, ISO 27001, Cyber Essentials, Cyber Essentials Plus, and PCI SAQ-D) and required processes for certifications. Keep current and comply with TR corporate security policies (cloud, data, etc.) as well as industry trends. Provide technical knowledge and support for customer inquiries, sales engagement (e.g., RFP responses), and contracting teams. Must be willing and able to pass customer-required background screening and security checks/tests (e.g., CJIS and/or UK SC Level Security Check, criminal background check, identity verification) Travel required as needed (10%). The above duties are typical of those required for this position. This list is not to be construed as all-inclusive. Other duties may be required or assigned. About You: Bachelor’s Degree in a related field. 5+ years of Technical Project Management experience and 3+ years of experience with security compliance. Ability to interact professionally with a diverse group, including executives, managers, subject matter experts, and external customers. Knowledge of Microsoft Azure (or equivalent) cloud platform and understanding of infrastructure components and services such as application gateways, web application firewalls, service bus, and storage accounts. Knowledge of monitoring and security tools such as Azure Monitor, Log Analytics, Defender, and Network Watcher. Familiarity with and ability to understand, manage, and enforce security policies (e.g., SOC2 type 2, ISP 27001, PCI). Highly organized with planning, problem-solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills. Responsible and motivated with the ability to work well in a fast-paced environment in an independent manner. Ability to work effectively under pressure in a demanding environment. Possess the ability to communicate complex information clearly and concisely, along with excellent written and verbal communication skills. #LI-SS What’s in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 - $133,900. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 09/15/2025. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Manage complex client projects and contracts, coordinate cross-functional teams, support sales and business development, and ensure high-quality delivery of services. | Bachelor's degree or equivalent experience, 5-10 years client-related experience, familiarity with Thomson Reuters data and technology, program/project/contract management experience, U.S. citizenship, and ability to obtain security clearance. | • As a Program Manager, you will be responsible for the holistic “customer experience;” and ensuring high-quality delivery of new and existing contracts in the Commercial territory. You will serve as the integrator for the client and the TRSS team by fully understanding the client’s mission and how to leverage TRSS solutions to support their objectives most effectively. About the Role: • As a Program Manager, you will also contribute to a variety of areas including: • Strategic management and oversight of day-to-day customer needs and interactions of large and/or complex projects (i.e., client kickoff, regular status meetings, trainings) including, but not limited to, deals that require services from multiple TR business units, customized deliverables, and detailed security requirements. • Providing customer demos of TRSS tools and capabilities. • Assisting and pursuing new sales when applicable. • Attaining assigned client retention and sales goals. • Directing and managing Proof-of-Concepts (POCs) to prospective clients in close coordination with the TRSS delivery teams including the analysis and product/technical business units. • Manages processes within the successful implementation of complex deals. • Serves as an extension of Sales, Analysis, and Product/Tech team on the ground; has a strategic view of customer challenges and regularly identifies opportunities to funnel back to the Managing Director, Business Development Directors, Analysis, and Product teams. • Understanding of Finance, Legal, Contracting, and Security requirements. • Works across the business to prepare quality Monthly Status Reports (MSRs) for select projects, capturing major success stories, customer challenges, and future opportunities. • Works as a member of a team with the Managing Director and Business Development Directors in prioritizing efforts. • Collaborates closely with the Analyst Managers and Technical team to problem-solve optimal solutions. • Supports the Commercial Managing Director and Business Development Directors in all areas including developing strategy for the Commercial Territory. • Directs the development of proposals leading RFP, RFI, and RFQ opportunities across the business line and responding to both internal and external challenges that arise with new and existing customers. • Communicates with the TR Risk Representatives and TR’s Global Large Law Firm Representatives on new opportunities to ensure joint opportunities have merit and align with TRSS goals and priorities. • About You: You’re a good fit for the role of Program Manager if you have: • Bachelor’s degree – equivalent experience will be considered in lieu of a degree. • A minimum of 5-10 years of client related experience. • Strong familiarity with the broad suite of Thomson Reuters proprietary data sets and technology. • Program, Project, and/or contract management experience preferred. • Works well with teams and driving disparate groups toward common client goals. • Ability to effectively communicate and relate to multiple levels of a client's organization. • Ability to work collaboratively with internal and external stakeholders demonstrating strong interpersonal and communication skills. • U.S. Citizenship essential to comply with government contract/agency or department of Federal Government requirements. • Ability to obtain and maintain a U.S. national security clearance. • #LI-SW1 What’s in it For You? • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The target total cash compensation range for the role in any of those locations is $208,880 - $387,920. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.