TherapyNotes.com

Assist customers with software support, training, and issue resolution, ensuring high standards of service. | Minimum 2 years of customer service experience, remote work experience, and strong communication skills. | About Us TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care. We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference! About The Job TherapyNotes is seeking experienced and professional Customer Success Representatives with experience working remotely. As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software. What You'll Do Technical and Business Software Training - Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer complex questions and support calls about specific TherapyNotes functions Inbound Call and Email Support - Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers Customer Support Documentation - Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications Be Accurate and Maintain High Standards - Maintain high standards, attention to detail, accuracy and completeness Become Knowledgeable - Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds What We're Looking For 2+ years of experience working in a customer service role 2+ years of experience working remotely Experience working in a high-volume call center or phone support role is a plus Experience with multichannel customer support / help desk software is a plus Excellent computer and technical problem-solving skills required Excellent verbal and written communication skills Effectively exchange information via telephone, email, and instant messaging platforms Strong competence and comfort listening and responding to customer needs and concerns Ability to exercise composure when operating under stressful situations Excellent time management skills Team player that carries their weight, has a willingness to grow and strives for excellence Interest in working in an entrepreneurial, small to mid-sized business environment Flexible work hours required including limited nights and weekends What We Offer Competitive salary - $50,000 Overtime opportunities available Employer sponsored health, dental, vision, life, and disability insurance Retirement plan with company contribution Annual company profit sharing Personal development/training budget Open, collaborative work environment Extensive 2-week onboarding plan Comprehensive mentorship program Equal Opportunity Employer Statement & Applicant Rights TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment.For more information about your rights under federal employment laws, please review the following: Know Your Rights: Workplace Discrimination is Illegal Family and Medical Leave Act (FMLA): Employee Rights Under FMLA If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com. #LI-Remote 1/21/2026

Leading communications, grant writing, and fundraising efforts for nonprofits. | Extensive experience in nonprofit leadership, communications, and grant writing, with no technical software development skills or experience. | About Us TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care. We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference! About The Position TherapyNotes is seeking a dynamic and experienced Software Development Manager to join our growing team. In this role, you will provide people leadership, technical guidance across multiple agile development teams. You will focus on cultivating talent, strengthening development processes, and ensuring the delivery of high-quality solutions that support our organizational goals. This position offers an opportunity to influence both people and technical strategy while contributing to a mission-driven organization. What You'll Do Team Leadership and Coaching Lead, mentor, and develop a team of software engineers and technical staff, providing ongoing feedback, career development support, and performance management. Build a culture of collaboration, accountability, continuous learning, and technical excellence. Champion best practices in software development, agile methodologies, and quality standards. Delivery and Execution Work onsite regularly (typically one to two days per week) to fulfill essential management functions, including cross-functional coordination, participation in leadership meetings, and timely resolution of operational issues. Partner closely with Product Management and other stakeholders to align development efforts with business priorities and product roadmaps. Ensure teams are properly staffed, skilled, and positioned for successful execution of projects and initiatives. Oversee day-to-day operations, including team planning, backlog grooming, code reviews, deployments, system health monitoring, and cross-team coordination. Process and Operational Excellence Identify and implement process improvements to increase team productivity, code quality, and overall efficiency. Foster a flexible and supportive work environment for a distributed workforce. Drive consistency in development processes, architectural standards, and engineering practices across teams. Organizational Communication Serve as a key liaison between development teams and leadership. Communicate organizational updates clearly and consistently, ensuring team alignment with company policies, strategic initiatives, and operational expectations. What We're Looking For 5+ years directly managing software development teams. 10+ years of progressive experience in software engineering, with a strong background in modern web development and Agile processes. Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related software development-oriented discipline. Strong technical foundation, including: Expertise in ASP.NET Core (C#), JavaScript, TypeScript, SOA, SQL and CSS. Experience with Angular 17+ is preferred. Deep understanding of object-oriented programming (OOP), SOLID principles, and design patterns. Exceptional leadership, organizational, decision-making, and communication skills. Proven ability to set and uphold high standards of technical quality, delivery, and teamwork. What We Offer Competitive salary - $155,000-$175,000 Employer sponsored health, dental, vision, life, and disability insurance Retirement plan with company contribution Annual company profit sharing Personal development/training budget Open, collaborative work environment Extensive 2-week onboarding plan Comprehensive mentorship program Company provided refreshments and occasional lunches Equal Opportunity Employer Statement & Applicant Rights TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment.For more information about your rights under federal employment laws, please review the following: Know Your Rights: Workplace Discrimination is Illegal Family and Medical Leave Act (FMLA): Employee Rights Under FMLA If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com. #LI-Hybrid #LI-PL1 1/2/2026

Lead and mentor multiple agile software development teams, oversee delivery and execution of projects, improve processes, and communicate between teams and leadership. | 5+ years managing software teams, 10+ years in software engineering, expertise in ASP.NET Core, JavaScript/TypeScript, SOA, SQL, CSS, and preferably Angular 17+, with strong leadership and communication skills. | About Us TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care. We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference! About The Position TherapyNotes is seeking a dynamic and experienced Software Development Manager to join our growing team. In this role, you will provide people leadership, technical guidance across multiple agile development teams. You will focus on cultivating talent, strengthening development processes, and ensuring the delivery of high-quality solutions that support our organizational goals. This position offers an opportunity to influence both people and technical strategy while contributing to a mission-driven organization. What You'll Do Team Leadership and Coaching Lead, mentor, and develop a team of software engineers and technical staff, providing ongoing feedback, career development support, and performance management. Build a culture of collaboration, accountability, continuous learning, and technical excellence. Champion best practices in software development, agile methodologies, and quality standards. Delivery and Execution Partner closely with Product Management and other stakeholders to align development efforts with business priorities and product roadmaps. Ensure teams are properly staffed, skilled, and positioned for successful execution of projects and initiatives. Oversee day-to-day operations, including team planning, backlog grooming, code reviews, deployments, system health monitoring, and cross-team coordination. Process and Operational Excellence Identify and implement process improvements to increase team productivity, code quality, and overall efficiency. Foster a flexible and supportive work environment for a distributed workforce. Drive consistency in development processes, architectural standards, and engineering practices across teams. Organizational Communication Serve as a key liaison between development teams and leadership. Communicate organizational updates clearly and consistently, ensuring team alignment with company policies, strategic initiatives, and operational expectations. What We're Looking For 5+ years directly managing software development teams. 10+ years of progressive experience in software engineering, with a strong background in modern web development and Agile processes. Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related software development-oriented discipline. Strong technical foundation, including: Expertise in ASP.NET Core (C#), JavaScript, TypeScript, SOA, SQL and CSS. Experience with Angular 17+ is preferred. Deep understanding of object-oriented programming (OOP), SOLID principles, and design patterns. Exceptional leadership, organizational, decision-making, and communication skills. Proven ability to set and uphold high standards of technical quality, delivery, and teamwork. What We Offer Competitive salary - $155,000-$175,000 Employer sponsored health, dental, vision, life, and disability insurance Retirement plan with company contribution Annual company profit sharing Personal development/training budget Open, collaborative work environment Extensive 2-week onboarding plan Comprehensive mentorship program Company provided refreshments and occasional lunches EEO Statement - added to all JDs Equal Opportunity Employer Statement & Applicant Rights TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment.For more information about your rights under federal employment laws, please review the following: Know Your Rights: Workplace Discrimination is Illegal Family and Medical Leave Act (FMLA): Employee Rights Under FMLA If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com. #LI-Hybrid #LI-PL1 9/12/2025