TherapyNotes.com

Design and maintain high-availability SaaS systems, improve reliability through operational automation, lead incident response and root cause analysis, and support development teams. | Requires a bachelor's degree and at least five years in SRE, cloud, or DevOps, with strong Linux, cloud infrastructure, containerization, and Python or Bash scripting skills. | About Us TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care. We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference! About The Position We are seeking a Site Reliability Engineer to improve the reliability and operability of the production services and shared platforms supporting our growing 24×7 SaaS environment. In this role, you will apply software and systems engineering practices to improve availability, performance, scalability, resilience, observability, incident response, and operational automation. You will partner with software development, infrastructure, database, security, and other technology teams to establish measurable reliability goals, reduce operational toil, and ensure services are supportable throughout their lifecycle. If you are passionate about building reliable systems, solving complex production problems, and driving continuous improvement, we want to hear from you. BS degree in Information Systems, Engineering, or equivalent experience. 5+ years of engineering experience in Systems Engineering, Cloud or Platform Engineering, DevOps, Software Engineering, and/or SRE. Experience designing and operating production systems using cloud-based compute, storage, networking, and containerization technologies; Azure and Kubernetes preferred. Strong Linux systems and networking fundamentals, with experience troubleshooting complex distributed systems in production. Expertise with an observability platform; Datadog experience strongly preferred. Experience with Prometheus, Grafana, New Relic, or equivalent platforms is also valuable. Experience with scripting and operational automation using tools such as Bash, PowerShell, or Python, along with infrastructure-as-code and configuration-management practices. Experience participating in production on-call rotations, incident response, root cause analysis, and post-incident improvement. Experience working in Agile/DevOps environments and operating production services using ITSM practices where applicable. Prior software development experience—or experience investigating application behavior through code, logs, and distributed traces—is a plus Responsibilities Own and continuously improve how we use Datadog to make reliability visible and actionable across metrics, logs, traces, dashboards, monitors, alerts, and service-level views. Design, implement, and maintain high-availability, high-throughput, data- and compute-intensive critical systems supporting a growing 24×7 SaaS platform. Partner with service owners to define and improve reliability through meaningful SLIs, SLOs, error budgets, actionable alerting, and operational-readiness practices. Participate in and help drive incident management for production events, serving as an incident commander or technical responder as needed. Coordinate triage, service restoration, escalation, communication, incident documentation, root cause analysis, and completion of corrective actions. Partner with development teams to investigate issues across the infrastructure and application layers using metrics, logs, distributed traces, and code-level context. Improve deployment safety and service resilience through automated validation, recovery and rollback capabilities, reliability testing, and analysis of system failure modes. Partner with other technical leaders to ensure all newly introduced systems are supportable and maintainable by both development and operations. Provide escalated technical guidance and support to other technology teams throughout the organization. Provide on-call coverage for production support and other duties as required. Ensure supported systems and operational activities comply with organizational security, HIPAA, and operating policies. Identify and eliminate repetitive operational toil using Bash, PowerShell, Python, or Ansible. Manage infrastructure as code using Terraform/OpenTofu and configuration automation using Ansible. Competitive salary - $110,000-$130,000 Employer sponsored health, dental, vision, life, and disability insurance Retirement plan with company contribution Annual company profit sharing Personal development/training budget Open, collaborative work environment Extensive 2-week onboarding plan Comprehensive mentorship program Equal Opportunity Employer Statement & Applicant Rights TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment.For more information about your rights under federal employment laws, please review the following: Know Your Rights: Workplace Discrimination is Illegal Family and Medical Leave Act (FMLA): Employee Rights Under FMLA If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com. #LI-Remote 11/3/2026

Design, develop, and maintain scalable SaaS applications and services while collaborating with cross-functional teams and mentoring team members. | 10+ years professional software development experience with full-stack proficiency in C#, ASP.NET Core, modern web technologies, and experience with AI-assisted development tools. | About Us TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care. We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference! About The Position TherapyNotes is seeking a Senior Software Developer to design, build, and evolve scalable, secure, and maintainable SaaS applications and services. This full-stack role contributes to responsive user interfaces, business logic, APIs, integrations, and data access throughout the software development lifecycle. You will collaborate with engineering, architecture, QA, product, and UX partners to translate business and user needs into reliable, user-centered solutions. The ideal candidate combines strong engineering fundamentals and technical judgment with demonstrated success using AI and agentic development tools, a commitment to continuous learning, and the initiative to turn new approaches into measurable improvements in quality and delivery velocity. What You'll Do Design, develop, test, release, and maintain responsive web applications, backend services, APIs, integrations, and data-access components. Participate throughout the software development lifecycle, including discovery, estimation, planning, implementation, testing, code review, release, production support, and continuous improvement. Collaborate with engineering, architecture, QA, product, UX, security, and compliance partners to turn business and user needs into effective technical solutions. Guide architecture and design decisions that improve scalability, reliability, performance, security, privacy, maintainability, and usability. Write and review clear, well-tested code, establish reusable engineering patterns, assess technical tradeoffs, and diagnose complex production issues. Use AI-assisted and agentic development tools to improve engineering quality, productivity, and delivery velocity while applying appropriate validation, security, privacy, and human review. Proactively identify, evaluate, and responsibly apply new tools, technologies, and engineering practices, including AI and automation, to improve our products, architecture, and software delivery. Mentor developers and support onboarding, knowledge sharing, and continuous growth across the engineering team. What You Bring 10+ years of professional software development experience in an Agile, team-based environment, including ownership of complex production systems from technical design through release and operational support. 3+ years developing responsive web applications. Bachelor's or master's degree in computer science or software engineering. Demonstrated professional use of AI-assisted and agentic development tools, with specific examples of improved software quality and delivery velocity. Ability to validate AI-generated work, apply appropriate guardrails and human review, and use AI tooling responsibly in secure environments. Strong full-stack experience with C#, ASP.NET Core, Angular, TypeScript, JavaScript, HTML, and CSS/SASS, or comparable modern technologies. Strong understanding of object-oriented programming, design patterns, SOLID principles, and maintainable software architecture. Experience designing and maintaining robust APIs and distributed services using service-oriented and event-driven architectural principles. Experience with PostgreSQL, SQL Server, or other relational databases and Entity Framework Core or a comparable ORM framework. Experience shaping architecture and design decisions and working across automated testing, code review, release management, and production support. Excellent analytical, problem-solving, communication, and collaboration skills. Preferred Qualifications Experience with cloud platforms, CI/CD, microservices, and container technologies such as Docker or Kubernetes. Mobile or cross-platform development experience with Ionic, Capacitor, or comparable technologies. Experience building AI-enabled product features, LLM integrations, agentic workflows, automation frameworks, developer tools, or internal productivity platforms. Experience in healthcare technology, behavioral health software, EHR systems, or another regulated environment, including familiarity with HIPAA. Why Join Us Work on software that supports mental health professionals, contribute to meaningful technical decisions, and be part of a collaborative, quality focused engineering culture. What We Offer Competitive salary $120,000 - $140,000 Employer sponsored health, dental, vision, life, and disability insurance Retirement plan with company contribution Annual company profit sharing Personal development/training budget Open, collaborative work environment Extensive 2-week onboarding plan Comprehensive mentorship program Equal Opportunity Employer Statement & Applicant Rights TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment. For more information about your rights under federal employment laws, please review the following- Know Your Rights- Workplace Discrimination is Illegal Family and Medical Leave Act (FMLA)- Employee Rights Under FMLA If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com. #LI-Remote 10/6/2026

Design and maintain automated test suites for API and UI layers integrated into CI/CD pipelines. | 8+ years Agile experience with 5+ years in API and UI test automation and proficiency in C#, Java, or JavaScript. | About Us TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care. We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference! About the Position Join our team as a Senior QA Automation Engineer, where your primary focus will be designing, developing, and maintaining robust automated testing solutions across our API and UI layers for an industry-leading SaaS application. In addition to core automation responsibilities, you will contribute to load and performance testing initiatives to help validate system scalability and reliability. As a senior member of the team, you will mentor and guide others, promote best practices in automation and testing strategy, and help drive quality across a distributed engineering organization. What You'll Do Design, develop, and maintain scalable automated test suites for API and UI layers Collaborate with QA and development teams to define and implement a Ensure automated tests are integrated into the CI/CD pipeline to improve efficiency and accelerate delivery Contribute to load, stress, and endurance testing efforts to validate system performance and scalability Assist in identifying performance bottlenecks and partner with engineering teams on remediation efforts Analyze test failures, perform root cause analysis, and create actionable defect reports Validate software to ensure it meets requirements and maintains high quality standards Perform manual testing where automation is not appropriate Promote consistency in testing practices across a distributed set of development teams Recommend improvements to automation, testing processes, and overall quality practices Mentor team members on automation development, automation design patterns, testing strategies, and best practices Provide technical leadership in building maintainable, scalable, and reusable test frameworks What We're Looking For 8+ years of experience in an Agile, highly collaborative, team-based environment 5+ years of experience developing API and UI test automation solutions Hands-on experience with test automation frameworks (e.g., Selenium, Cucumber, Playwright, etc.) Experience contributing to load/performance testing efforts (e.g., JMeter, k6, Gatling) Strong understanding of object-oriented programming and design patterns Proficiency in languages such as C#, Java, or JavaScript Strong understanding of web and browser technologies BS and/or MS in a technical discipline (Computer Science or Software Engineering preferred) Bonus Points If You Have 5+ years of experience in mobile application testing, including manual and automated testing Strong understanding of mobile application technologies, including iOS and Android operating systems Proficiency with Selenium-based mobile testing automation frameworks such as Selendroid and Appium What We Offer Competitive salary - $95,000-$125,000 Employer sponsored health, dental, vision, life, and disability insurance Retirement plan with company contribution Annual company profit sharing Personal development/training budget Open, collaborative work environment Extensive 2-week onboarding plan Comprehensive mentorship program Equal Opportunity Employer Statement & Applicant Rights TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment. For more information about your rights under federal employment laws, please review the following: Know Your Rights: Workplace Discrimination is Illegal Family and Medical Leave Act (FMLA): Employee Rights Under FMLA If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com. #LI-Remote #LI-AC1 9/1/2026