The Zebra

Assist customers with their insurance policies and ensure they have a positive experience. Handle inbound communications, process payments, and work on retention efforts. | Candidates should have at least 1 year of customer service experience, preferably in insurance. Strong communication skills and a passion for helping others are essential. | Introduction: The Zebra is revolutionizing how connected consumers research and shop for insurance. We intentionally strive to build diverse teams that feel inclusive for all. Our motto is "All Stripes Welcome," and we put that into practice by valuing both traditional and non-conventional backgrounds and perspectives. Our Zeebs are passionate about learning, growing, & working together to tackle exciting problems. You’ll be the advocate for the customers after they have purchased their policy. Your role is to assist customers with their policies and work to ensure that they have the best possible experience with The Zebra. Schedule: This is a full-time 40 hours/week position. With our growing Agency, hours are always subject to change. Our workforce team schedules our advisors for an 8 hour working shift. You’ll receive your schedule for an entire quarter, based on shift bid system. Working hours are within: Monday to Friday: 7:00AM - 11:00PM Saturday & Sunday: 9:00AM - 8:00PM Location: Our agents are 100% remote. Every licensed employee must conduct business from their primary residence in Texas. All new hires will need to relocate to Texas by the time of their start date. Salary: This is an hourly position paying $23.00 per hour. In addition, employees are eligible for a 10% annual earnings bonus, paid out quarterly at 2.5% per quarter based on quarterly earnings & performance. What You'll Do: Answer inbound phone calls, emails, and chats for the company. Most of these calls will be customers calling for assistance with their insurance policy or it could be new customers requesting information about buying a policy. Assist customers by processing payments and endorsements along with answering general questions regarding their insurance policy. Rewrite insurance policies for prior customers. Contact customers in an effort to retain their business. Follow-up on outstanding policy requirements by contacting customers or insurance carriers. De-escalate customers and attempt to resolve issues independently. Audit policies for quality purposes. Retain current customers through various retention efforts. Take back-up calls for the sales team as needed. Assist sales and contact agents with service related issues. What We're Looking For: As we evaluate candidates across all roles, we look for folks who have a strong sense of ownership, great communication and collaboration skills, and a dedication to continuous improvement. 1+ years of customer service experience (Within Insurance is a plus!) Excellent verbal and written communication skills A genuine passion for helping people and solving problems Ability to stay calm under pressure and handle multiple tasks at once Quick learner with a positive, can-do attitude Tech-savvy and comfortable using online tools and platforms Experience that Will Impress the Heck Out of Us You already have a TX (General Lines) Property & Casualty You bring experience working within insurance Interview Process: Recruiter Screen: Due to volume, if you are selected to proceed, you will complete a pre-qualification screening form. This is a series of questions for us to better understand your experience before proceeding. Team Interview: 45 minutes via Zoom to run through an in-depth call center interview. Final Interview: 30 minutes via Zoom to review career growth & any follow-up questions. Benefits & Perks: Inclusive and healthy environments are crafted intentionally. All of our employees can join and participate in (or create your own!) Employee Resource Groups. Here are some other wonderful perks of working here: Competitive Compensation & Stock Option Offering Health, Dental, Vision & Disability Coverages HSA offering + employer contribution 401k with match Unlimited planned PTO (paid time off)+ flexibility to enjoy it Paid Parental Leave Program Wellness perk ($100/month) Pet Adoption Reimbursement ($300/year) Learning & Development Opportunities Join a team that truly lives their values (outside of the office. Cliche, we know… but we really mean it) About The Zebra: The Zebra is the nation’s leading, independent insurance comparison site. With our dynamic, real-time quote comparison tool, consumers can identify insurance companies with the coverage, service level, and pricing to suit their unique needs. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 -- it's “insurance in black and white.” We've garnered attention and investment of some of the nation’s top venture capitalists. Check out all of our awards & recognition! Our core mantra is "All Stripes Welcome." As part of our dedication to maintaining an inclusive and diverse workforce, we provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform core job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!

Run the day-to-day of lifecycle campaigns, from ideation to execution. Collaborate with design, copy, and product teams to ensure messaging aligns with customer journeys. | Candidates should have 2-5 years of experience in lifecycle/email/CRM marketing and familiarity with tools like Iterable, Customer.io, or Braze. Strong analytical skills and attention to detail are essential for success in this role. | Introduction: The Zebra revolutionizes how connected consumers research and shop for insurance. We intentionally strive to build diverse teams that feel inclusive for all. Our motto is "All Stripes Welcome," we put that into practice by valuing traditional and non-conventional backgrounds and perspectives. Our Zeebs are passionate about learning, growing, & working together to tackle exciting problems. About the Role: We’re looking for a Lifecycle Email Marketing Specialist (2–5 years of experience) to help us level up how we talk to our customers. This isn’t just about sending emails — it’s about building thoughtful, automated touchpoints that feel useful, personal, and maybe even a little delightful. Location: Our employees can choose to work remotely in the U.S. Join us in our Austin, Texas office, or opt for a hybrid setup. Whether you prefer the structure of an office, the convenience of remote work, or a mix of both, we support what works best for you! Please note - At this time we are not able to hire in California, New Jersey, Massachusetts, and New York. What You'll Do: Run the day-to-day of our lifecycle campaigns: from sketching the idea, to setting it up in Iterable/Customer.io/Braze, to QA’ing that pesky broken link, to pushing “go.” Work with design, copy, and product folks to make sure every message has the right voice and vibe for where the customer is in their journey. Build segmentation and personalization that actually makes sense (not “Hi {first_name}”). Keep an eye on deliverability, run experiments, and figure out what’s working (and what isn’t). Share insights with the team so we’re always getting sharper together. What We're Looking For: You’ve got 2–5 years in lifecycle/email/CRM marketing, ideally at a place where things moved fast. You’ve spent real time in Iterable, Customer.io, Braze, or something similar and know your way around workflows, triggers, and experiments. You’re analytical enough to spot trends and translate them into better campaigns. You’re detail-obsessed — catching a typo before it goes out to 500k people is your idea of a good day. You can juggle multiple campaigns without losing your mind (or your cool). You’re collaborative, curious, and not afraid to test and break things in the name of learning. Experience that will Impress the Heck Out of Us: You’ve worked with push, SMS, or in-app messaging too. You can hack a bit of HTML/CSS to fix an email. You’ve thought about the full customer journey beyond just “open rates.” Interview Process: Recruiter Interview Hiring Manager Interview Final Panel Interview Benefits & Perks: Inclusive and healthy environments are crafted intentionally. All of our employees can join and participate in (or create your own!) Employee Resource Groups. Here are some other wonderful perks of working here: Competitive Compensation & Stock Option Offering Health, Dental, Vision & Disability Coverages End early Fridays (wrap up work at 2pm CST on Fridays!) Sabbatical program for tenured employees HSA offering + employer contribution Fertility support through Carrot $100 monthly wellness perk $300 pet reimbursement program 401k with match Unlimited PTO (paid time off)+ flexibility to enjoy it Paid Parental Leave Program Learning & Development Opportunities Join a team that truly lives their values (outside of the office. Cliche, we know… but we really mean it) The base salary range for this position is $70,000 - $82,000 per year. The final salary amount will be determined based on a variety of factors, including experience, skills, internal equity, and insights gained throughout the interview process. About The Zebra: The Zebra is the nation’s leading, independent insurance comparison site. With our dynamic, real-time quote comparison tool, consumers can identify insurance companies with the coverage, service level, and pricing to suit their unique needs. Headquartered in Austin, Texas, The Zebra has sought to bring transparency and simplicity to insurance shopping since 2012 -- it's “insurance in black and white.” We've garnered the attention and investment of some of the nation’s top venture capitalists. Check out all of our awards & recognition! Our core mantra is "All Stripes Welcome." As part of our dedication to maintaining an inclusive and diverse workforce, we provide equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability or genetics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform core job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!