The US Oncology Network

Providing customer service, managing healthcare communication, scheduling, and documentation. | High school diploma, 2+ years call center/customer service experience, healthcare familiarity, proficiency in Microsoft Office, and healthcare system knowledge. | Overview The US Oncology Network is looking for a Contact Center Care Coordinator to join our team at Texas Oncology. This full-time position will support our CNST Region. This is a remote position, but you must reside in the state of Texas. Occasionally required to be onsite for training/meetings. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. Why work for us? One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers. What does the Contact Center Care Coordinator do? The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include scheduling appointments and providing support, education, and guidance to patient and providers alike. Responsibilities KEY RESPONSIBILITIES Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution Respond to customer inquiries via phone, email, and chat in a timely and professional manner Provide accurate information about products and services to customers Resolve customer complaints and concerns in a timely and effective manner Document customer interactions and record details of inquiries, comments, and complaints Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction Meet or exceed established service level metrics for quality and productivity Stay up-to-date with product and service information and promotions Work collaboratively with other team members to provide excellent customer service Perform other duties as assigned by the Contact Center leadership Qualifications MINIMUM REQUIREMENTS High school graduate or equivalent Two years experience in a call center-related role Proven work experience in a customer service role Relevant training in call center or contact center environments Previous healthcare experience and familiarity with medical terminology Computer skills and proficiency in Microsoft Office PREFERRED REQUIREMENTS Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology Experience with Electronic Medial Record (EMR) system Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette. KNOWLEDGE, SKILLS, & ABILITIES Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers. Actively listen to callers to understand their needs and concerns is a crucial skill for customer service representatives. Strong problem-solving and critical thinking skills to quickly and efficiently resolve the caller’s request and concerns. Ability to manage time effectively and prioritize tasks in order to meet service level metrics, both individually and as a team. Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records. Knowledge of computer software and programs, such as Microsoft Office and CRM software, is essential for recording and retrieving customer information. Working collaboratively with colleagues and managers. Ability to adapt to changes quickly both with the caller’s needs and preferences, as well as changes in company policies and procedures. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients, and the public.

Assist with new patient coordination, manage patient records, verify insurance, and support clinical scheduling. | High school diploma, healthcare experience preferred, proficiency in MS Office, knowledge of medical terminology, and familiarity with patient management systems. | Overview The US Oncology Network is looking for a New Patient Coordinator to join our team at Texas Oncology. This full-time position will support the Surgery Department at our 4708 Alliance Blvd, Suite 750 clinic in Plano, Texas. Typical work week is Monday through Friday, 8:00a - 5:00p. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. What does the New Patient Coordinator do? Under direct supervision, responsible for new patient coordination activities that may include account and insurance registration and scheduling of new patients for exams and procedures. Maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values. Responsibilities Essential Duties and Responsibilities: Effectively oversee and manage the continuum of the new patient referral process within department standards. Provides strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact. Independently assesses patient needs to prioritize and triage referrals. Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries. Proactively follows-up on missing medical records and test results from referring providers. Obtains patient demographic, insurance, referral, and other pre-visit required information. Verifies and registers patient accounts in the practice management system. Facilitates insurance benefit and eligibility investigations. Provides patients with appointment details such as time, location, directions, and instructions to patients. Distributes appropriate medical forms to the patient for completion prior to initial visit. Maintains and updates physician schedules ensuring that patients are scheduled appropriately. Works in conjunction with the clinical team to accommodate scheduling requests. Accurately documents/updates patient records in designated systems to ensure all parties have accurate information. Provides support and information to providers to problem solve and manage complex administrative issues. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Other duties as requested or assigned. Qualifications The ideal candidate for the Insurance Authorization Specialist position will have the following background and experience: High School diploma or equivalent required. Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience. Knowledge of multiple PMS and EHR platforms preferred. Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required. Proficiency with medical terminology and insurance benefits and eligibility verification. Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position. Competencies: Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate. Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility. Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty. Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them. Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. Work Environment: This is an onsite position. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person and virtual interaction with co-workers and management and/or clients. Work may require minimal travel by air or automobile to office sites.

Assist physicians with patient care, record vital signs, prepare exam rooms, and perform clerical tasks. | High school diploma, medical assistant certification preferred, 0-3 years healthcare experience, BLS certification preferred. | Overview Texas Oncology is looking for a Certified Medical Assistant to join our team! This position will support The Woodlands, Texas location. This position will be either a level I, II or Senior based on candidate experience. Nestled in the vibrant, nature-rich community of The Woodlands, Texas Oncology stands as a beacon of hope and healing. More than just a cancer center, we are a trusted part of the community—offering advanced, personalized care close to home. Our team of dedicated specialists leads the region in breast-only oncology services and cutting-edge clinical trials, all while fostering deep connections with patients, families, and local organizations. At TxO - The Woodlands, we don’t just treat cancer—we care for the whole community. Just steps away from our center, you’ll find the iconic Cynthia Woods Mitchell Pavilion—one of the top outdoor amphitheaters in the world—hosting concerts under the stars. Families can explore the interactive exhibits at The Woodlands Children’s Museum or enjoy a peaceful paddle on Lake Woodlands from the Riva Row Boathouse. Nature lovers can unwind on the scenic trails of George Mitchell Nature Preserve, while shoppers and foodies indulge at Market Street and The Woodlands Mall. Whether it’s a stroll along the Waterway, a day at the farmers market, or a relaxing spa visit, The Woodlands offers a unique blend of comfort, culture, and community—making it the perfect place to heal, connect, and thrive. TxO - The Woodlands' management team values an approach of teamwork and collaboration to provide high-quality, individualized care for each patient we serve. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today - at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. Why work for us? Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers. Join a Team That Invests in Your Future At Texas Oncology, we recognize the long-term impact of our people and are committed to rewarding performance and potential. That’s why select roles may be eligible to participate in our Long-Term Incentive Plan (LTIP): an incentive program designed to attract, retain, and reward top talent. What is the Long-Term Incentive Plan (LTIP)? Long-Term Incentive Plan (LTIP): is an incentive program that typically vests over a three-year period and is tied to both individual performance and the operational success of Texas Oncology. Awards are discretionary and based on your position, performance, and potential for future career growth at Texas Oncology. Awards are reviewed and approved during the annual compensation review. LTIP awards are subject to your continued employment through the award payment date, and are governed by the written terms and conditions of the LTIP document. What does the Certified Medical Assistant do? (Including but not limited to) Under direct supervision, assists physicians and clinicians with patient care duties in a clinical environment. Promotes efficient patient flow and patient care, i.e. exams, and procedures. Performs clinic support tasks including miscellaneous clerical tasks, answering phones, and maintaining physicians schedule. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. Responsibilities The essential duties and responsibilities (including but not limited to): Escorts patients to and from exam rooms, physician offices, and treatment room as appropriate. Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes. Obtains all necessary patient records as required by physician prior to treatment or procedures. Prepares and stocks exam/treatment rooms and orders supplies as needed. Assists physicians with exams and procedures as requested. Administers subcutaneous and intramuscular injections, as delegated by RN or physician. Maintains all exam/treatment room disinfection protocols. Answers patient telephone calls for referral to physician or nurse/pharmacist. Phones in prescriptions and makes other patient calls as directed by physicians and RN. Informs physician of patient reschedules and no shows. Performs other administrative duties, i.e. typing, filing faxing, chart preparation, reception, etc, as requested by supervisor or physician. May enter orders under a provider’s direction and supervision. Qualifications The ideal candidate will have the following background and experience: Level I High school graduate or equivalent. Certificate of graduation from an accredited program for Medical Assistants preferred. This is an entry level position requiring zero (0) to three (3) years experience as a medical assistant or nursing assistant. Certified Medical Assistant preferred. Some state regulations may require specific certifications in order to work as a Medical Assistant Level II (in addition to level I requirements) Minimum three (3) years experience as a medical assistant or nursing assistant. Phlebotomy experience preferred. Certified Medical Assistant preferred. Level Senior (in addition to Level I and II requirements) Minimum five (5) years experience as a medical assistant or nursing assistant in a hospital or clinic setting. Current BLS certification required. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment may occur. #USONTX

Assist patients with check-in, scheduling, and administrative tasks in a healthcare setting. | High school diploma required; 18+ months of medical office experience preferred for Level 2, 5+ years for Level Sr; proficiency with Microsoft Office. | Overview The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full-time position will support the Medical Oncology Department at our 252 Matlock Suite 140 clinic in Mansfield, Texas. Typical work week is Monday through Friday, 8:00a - 4:30p. Note from Hiring Manager: Working at Texas Oncology gives a sense of purpose and belonging - contributing to patient care in a supportive team environment rather than a large impersonal hospital setting. This position can be either a level 1, 2 or Sr based on relevant work experience. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. What does the Patient Services Coordinator do? (including but not limited to) The Patient Service Coordinator professionally greets and welcomes patients and their friends/family. Registers and schedules appointments for patients in an efficient and timely manner. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values. Responsibilities The essential duties and responsibilities (including but not limited to): Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival. Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt. Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures. Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details. Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart. Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities. Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records. Other duties as requested or assigned. May type memos and forms. No more than five high level duties. Qualifications The ideal candidate for the Patient Services Coordinator will have the following background and experience: Level 1 High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required. Must successfully complete required e-learning courses within 90 days of occupying position. Level 2 (including Level 1 requirements) At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required. Knowledge of this practice’s personnel, daily routines, and scheduling a plus. Level Sr (including Level 1 and 2 requirements) At least 5 years front medical office receptionist experience with insurance forms and scheduling software required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Requires vision and hearing corrected to normal ranges. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.

Manage and coordinate healthcare services, respond to inquiries, and ensure patient satisfaction. | High school diploma, 2 years call center/customer service experience, healthcare familiarity, proficiency in Microsoft Office. | Overview The US Oncology Network is looking for a Contact Center Care Coordinator to join our team at Texas Oncology. This full-time position will support our DFWW Region. This is a remote position, but you must reside in the state of Texas. Occasionally required to be onsite for training/meetings. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. Why work for us? One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers. What does the Contact Center Care Coordinator do? The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include scheduling appointments and providing support, education, and guidance to patient and providers alike. Responsibilities KEY RESPONSIBILITIES Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution Respond to customer inquiries via phone, email, and chat in a timely and professional manner Provide accurate information about products and services to customers Resolve customer complaints and concerns in a timely and effective manner Document customer interactions and record details of inquiries, comments, and complaints Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction Meet or exceed established service level metrics for quality and productivity Stay up-to-date with product and service information and promotions Work collaboratively with other team members to provide excellent customer service Perform other duties as assigned by the Contact Center leadership Qualifications MINIMUM REQUIREMENTS High school graduate or equivalent Two years experience in a call center-related role Proven work experience in a customer service role Relevant training in call center or contact center environments Previous healthcare experience and familiarity with medical terminology Computer skills and proficiency in Microsoft Office PREFERRED REQUIREMENTS Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology Experience with Electronic Medial Record (EMR) system Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette. KNOWLEDGE, SKILLS, & ABILITIES Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers. Actively listen to callers to understand their needs and concerns is a crucial skill for customer service representatives. Strong problem-solving and critical thinking skills to quickly and efficiently resolve the caller’s request and concerns. Ability to manage time effectively and prioritize tasks in order to meet service level metrics, both individually and as a team. Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records. Knowledge of computer software and programs, such as Microsoft Office and CRM software, is essential for recording and retrieving customer information. Working collaboratively with colleagues and managers. Ability to adapt to changes quickly both with the caller’s needs and preferences, as well as changes in company policies and procedures. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients, and the public.

Managing patient interactions, scheduling, providing support and education, and documenting interactions to ensure high-quality patient care and satisfaction. | High school diploma, 2+ years call center/customer service experience, healthcare familiarity, proficiency in Microsoft Office, and healthcare system knowledge. | Overview The US Oncology Network is looking for a Contact Center Care Coordinator to join our team at Texas Oncology. This full-time position will support our Dallas Region. This is a remote position, but you must reside in the state of Texas. Occasionally required to be onsite for training/meetings. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. Why work for us? One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers. What does the Contact Center Care Coordinator do? The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include scheduling appointments and providing support, education, and guidance to patient and providers alike. Responsibilities KEY RESPONSIBILITIES Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution Respond to customer inquiries via phone, email, and chat in a timely and professional manner Provide accurate information about products and services to customers Resolve customer complaints and concerns in a timely and effective manner Document customer interactions and record details of inquiries, comments, and complaints Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction Meet or exceed established service level metrics for quality and productivity Stay up-to-date with product and service information and promotions Work collaboratively with other team members to provide excellent customer service Perform other duties as assigned by the Contact Center leadership Qualifications MINIMUM REQUIREMENTS High school graduate or equivalent Two years experience in a call center-related role Proven work experience in a customer service role Relevant training in call center or contact center environments Previous healthcare experience and familiarity with medical terminology Computer skills and proficiency in Microsoft Office PREFERRED REQUIREMENTS Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology Experience with Electronic Medial Record (EMR) system Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette. KNOWLEDGE, SKILLS, & ABILITIES Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers. Actively listen to callers to understand their needs and concerns is a crucial skill for customer service representatives. Strong problem-solving and critical thinking skills to quickly and efficiently resolve the caller’s request and concerns. Ability to manage time effectively and prioritize tasks in order to meet service level metrics, both individually and as a team. Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records. Knowledge of computer software and programs, such as Microsoft Office and CRM software, is essential for recording and retrieving customer information. Working collaboratively with colleagues and managers. Ability to adapt to changes quickly both with the caller’s needs and preferences, as well as changes in company policies and procedures. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients, and the public.

Manage patient referral processes, verify insurance, schedule appointments, and maintain patient records in a healthcare setting. | High school diploma and 2+ years of healthcare revenue cycle or patient access experience, proficiency in Microsoft Office, knowledge of medical terminology, and familiarity with EHR systems. | Overview The US Oncology Network is looking for a New Patient Coordinator to join our team at Texas Oncology. This full-time position will support the Oncology Department at our 3410 Worth Street clinic in Dallas, Texas. Typical work week is Monday through Friday, 8:00a - 5:00p. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. What does the New Patient Coordinator do? Under direct supervision, responsible for new patient coordination activities that may include account and insurance registration and scheduling of new patients for exams and procedures. Maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values. Responsibilities Essential Duties and Responsibilities: Effectively oversee and manage the continuum of the new patient referral process within department standards. Provides strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact. Independently assesses patient needs to prioritize and triage referrals. Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries. Proactively follows-up on missing medical records and test results from referring providers. Obtains patient demographic, insurance, referral, and other pre-visit required information. Verifies and registers patient accounts in the practice management system. Facilitates insurance benefit and eligibility investigations. Provides patients with appointment details such as time, location, directions, and instructions to patients. Distributes appropriate medical forms to the patient for completion prior to initial visit. Maintains and updates physician schedules ensuring that patients are scheduled appropriately. Works in conjunction with the clinical team to accommodate scheduling requests. Accurately documents/updates patient records in designated systems to ensure all parties have accurate information. Provides support and information to providers to problem solve and manage complex administrative issues. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Other duties as requested or assigned. Qualifications The ideal candidate for the Insurance Authorization Specialist position will have the following background and experience: High School diploma or equivalent required. Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience. Knowledge of multiple PMS and EHR platforms preferred. Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required. Proficiency with medical terminology and insurance benefits and eligibility verification. Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position. Competencies: Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate. Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility. Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty. Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them. Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. Work Environment: This is an onsite position. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person and virtual interaction with co-workers and management and/or clients. Work may require minimal travel by air or automobile to office sites.

Coordinate surgical procedures, manage patient and provider communication, and handle insurance and documentation tasks. | Requires at least three years of surgical practice or office work experience, knowledge of medical terminology, and proficiency with Microsoft Office. | Overview The US Oncology Network is looking for a Surgery Support Coordinator to join our team at Texas Urology Specialists! This position will support the Plano location. This is a full-time Monday-Friday 8am-5pm position with no weekends, call, or major holidays. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. What does the Surgery Support Coordinator do? (including but not limited to) Under minimal supervision, dedicated to internal surgery scheduling from physician’s orders as directed by the physician. Close working relationship and good communication with physician a must. Reserve operating room date and time. Schedule anesthesia and surgical assistant and any outside surgical representatives and/or equipment necessary for procedure. Provide patient with pre-operative testing information ordered by physician. May be required to obtain any pre-operative testing results requested by physician and take appropriate actions as directed by Physician. Obtain necessary insurance authorization and pre-certification from insurance company with the proper Procedure (CPT) and Diagnosis codes (ICD-10). Communicate to the patient surgical information, all necessary prep the date/time/location of the appointment. May help orient, train and assign work of lower level employees. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. Responsibilities The essential duties and responsibilities: Plan, implement, coordinate, evaluate and promote the continuity of care consistent with established standards and practices. Review with patient, their medications and health history; may impact surgical clearance from other care providers. Coordinate, schedule, and authorize pre-operative clearance testing and any diagnostic imaging, (e.g., CT, MRI, US, X-Ray). Scan any surgery documents into EMR as applicable (e.g. signed surgery orders, consents, cardiac clearance, authorizations). Serve as a patient advocate and serves as a liaison between the patient, payor, office and facility to answer questions and escalate issues. Ensure reports (e.g., Pathology, OR, other) are captured in chart. Surgical pathology reports are in chart. All patients have returned to the office as ordered (including stent removals/exchanges). Obtain missing Pathology reports. Schedule any needed appointments not already scheduled, either self or via Physician clinic scheduler as appropriate. Sequence, prioritize, follow up, and multi-task, multiple provider inputs. Qualifications The ideal candidate for the Surgery Support Coordinator position will have the following background and experience: High School diploma or equivalent required. Position requires at least three years of Surgical practice/office work experience including work in insurance authorization, insurance verification and/or scheduling with ability to explain patient responsibility in accordance with their benefits plan (as applicable). Knowledge of medical and surgical terminology required. Must have excellent communication skills, written and verbal, with ability to multitask. Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There is a possible exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology/or surgery center environment. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including manual and finger dexterity, and eye-hand coordination. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Provide customer service by managing patient and provider inquiries, scheduling appointments, and resolving complaints in a remote call center environment. | High school diploma, 2 years call center or customer service experience, healthcare familiarity, computer proficiency, and strong communication skills. | Overview The US Oncology Network is looking for a Contact Center Care Coordinator to join our team at Texas Oncology. This full-time REMOTE position will support our DFWW Region. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. Why work for us? One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers. What does the Contact Center Care Coordinator do? The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include scheduling appointments and providing support, education, and guidance to patients and providers alike. Responsibilities KEY RESPONSIBILITIES • Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution • Respond to customer inquiries via phone, email, and chat in a timely and professional manner • Provide accurate information about products and services to customers • Resolve customer complaints and concerns in a timely and effective manner • Document customer interactions and record details of inquiries, comments, and complaints • Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction • Meet or exceed established service level metrics for quality and productivity • Stay up-to-date with product and service information and promotions • Work collaboratively with other team members to provide excellent customer service • Perform other duties as assigned by the Contact Center leadership Qualifications MINIMUM REQUIREMENTS • High school graduate or equivalent • Two years experience in a call center-related role • Proven work experience in a customer service role • Relevant training in call center or contact center environments • Previous healthcare experience and familiarity with medical terminology • Computer skills and proficiency in Microsoft Office PREFERRED REQUIREMENTS • Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology • Experience with Electronic Medial Record (EMR) system • Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette. KNOWLEDGE, SKILLS, & ABILITIES • Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers. • Actively listen to callers to understand their needs and concerns is a crucial skill for customer service representatives. • Strong problem-solving and critical thinking skills to quickly and efficiently resolve the caller’s request and concerns. • Ability to manage time effectively and prioritize tasks in order to meet service level metrics, both individually and as a team. • Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records. • Knowledge of computer software and programs, such as Microsoft Office and CRM software, is essential for recording and retrieving customer information. Working collaboratively with colleagues and managers. • Ability to adapt to changes quickly both with the caller’s needs and preferences, as well as changes in company policies and procedures. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients, and the public. Qualifications: MINIMUM REQUIREMENTS • High school graduate or equivalent • Two years experience in a call center-related role • Proven work experience in a customer service role • Relevant training in call center or contact center environments • Previous healthcare experience and familiarity with medical terminology • Computer skills and proficiency in Microsoft Office PREFERRED REQUIREMENTS • Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology • Experience with Electronic Medial Record (EMR) system • Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette. KNOWLEDGE, SKILLS, & ABILITIES • Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers. • Actively listen to callers to understand their needs and concerns is a crucial skill for customer service representatives. • Strong problem-solving and critical thinking skills to quickly and efficiently resolve the caller’s request and concerns. • Ability to manage time effectively and prioritize tasks in order to meet service level metrics, both individually and as a team. • Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records. • Knowledge of computer software and programs, such as Microsoft Office and CRM software, is essential for recording and retrieving customer information. Working collaboratively with colleagues and managers. • Ability to adapt to changes quickly both with the caller’s needs and preferences, as well as changes in company policies and procedures. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients, and the public. Education:UNAVAILABLEEmployment Type: FULL_TIME