The Reynolds and Reynolds Company

Providing first-line technical support, troubleshooting hardware and network issues, documenting problems and resolutions. | At least 2-3 years in IT helpdesk support, IT certifications, experience with Windows Active Directory, ticketing systems, and networking devices. | Job Description • This is a remote position* • Shift: Monday-Friday 8am-5pm EST* Responsibilities Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to: • Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system • Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.) • Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles About Our Company Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team! Requirements • At least 2-3 years in an IT Helpdesk/Desktop Support role required • IT certifications or technical education required • Knowledge and experience with Windows Active Directory domains required • Must be seasoned with ticketing systems • Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting • Familiarity with networking devices and troubleshooting switches, routers and firewalls • Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013 Benefits We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: • Medical, dental, vision, life insurance, and a health savings account • 401(k) with up to 6% matching • Paid holidays, vacation and sick days Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Establish professional relationships with automotive dealerships, identify operational issues, provide consulting services, and maintain ongoing customer support to drive sales. | 5+ years automotive dealership sales or management experience, willingness to travel extensively with overnight stays, valid driver's license with clean record, and reliable internet for video conferencing. | Job Description Note: This is a HIGH travel position. Must be willing to travel, with overnight hotel stays, up to 5 nights per week (every week). Reynolds and Reynolds is looking for experienced automotive sales/F&I professionals to join our consulting team. Our superior software solutions, our award-winning sales, service, and support have made us one of the most recognized and respected companies in the automotive industry. As an Automotive Sales Manager your primary focus will be to establish professional relationships with customers and help their businesses become more efficient, effective, and profitable. You will work with dealership personnel to identify trouble areas within the dealership and then use established and proven consulting services programs, as well as your industry knowledge, to help solve these issues. Once a project is complete, you will follow-up with customers to maintain relationships and provide ongoing ‘fee for service’ support and problem resolution. By helping these customers become successful in the different areas of the dealership, you will build trust that will further drive consulting services sales. If you are looking for an opportunity to utilize your automotive skills and make a difference for automotive dealerships across the country, please apply today! Requirements • High School Diploma or equivalent; Bachelor's preferred but not required • 5+ years of automotive dealership experience (Sales, Sales Manager, Internet Sales Manager, F&I Manager) • Must be willing to travel extensively with overnight hotel stays up to 5 nights per week (every week). • Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. • Must have reliable home internet with sufficient bandwidth for video conferencing Benefits Benefits We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: • Medical, dental, vision, life insurance, and a health savings account • 401(k) with up to 6% matching • Paid vacation and sick days • Eight paid holidays • Referral bonuses • Professional development and training • Promotion from within Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.