The Reynolds and Reynolds Company

Provide escalated troubleshooting and administration for client IT infrastructure and mentor help desk technicians. | Minimum 2 years Tier II or System Administrator experience with Active Directory and network troubleshooting skills. | Job Description *This is a remote position* *Shift: 6am-3pm EST* Responsibilities Proton Technologies, Inc., an affiliate of Reynolds and Reynolds is seeking a Systems Administrator for our growing team. In this role you will handle escalated level troubleshooting and administration, directly to clients, at all levels of IT service and infrastructure. You will provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians. Responsibilities will include but are not limited to: • Troubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers. • Troubleshoot and resolve issues with supported client applications and related services. • Act as the owner of critical client issues and outages, coordinating client communication, as well as troubleshooting efforts and communication between resources from multiple departments. • Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in the ticketing and documentation systems. Requirements • At least 2 years in a Tier II or System Administrator role is required • One-year certificate from a college or technical school is a plus • Knowledge and experience with Windows Active Directory domains required • Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting • Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP • Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation. Benefits Benefits We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: • Medical, dental, vision, life insurance, and a health savings account • 401(k) with up to 6% matching • Paid holidays, vacation and sick days Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.