The RealReal

Lead strategy and execution for TV, audio, and direct mail channels, managing budgets, agency relationships, and testing initiatives to drive customer growth. | Over 6 years of experience in marketing with expertise in digital and offline channels, managing large budgets, and leveraging data for campaign optimization. | About The Role The RealReal is looking for an experienced senior manager to lead our high-impact media channels. In this role, you will be the primary owner of our strategy across television (linear/CTV), audio (podcasts/streaming), and direct mail. While you’ll lead our agency partners, we are looking for someone who also wants to be hands-on with display advertising and experimental media to find our next growth lever. You should have the deep technical expertise to dig into the data yourself and the strategic leadership necessary to manage a significant budget and hit aggressive growth targets. *States Not Eligible: AK, AR, DE, KS, MS, ND, SD, WY What You Get To Do Every Day: Scale Reach and Acquisition: Lead the strategy for TV, audio, and direct mail. You will introduce The RealReal to new audiences while ensuring these channels drive measurable customer growth. Budget and Performance Management: Manage the high-impact media budget and provide accurate forecasting. You will be responsible for balancing broad brand visibility with strict CPA and ROI requirements. Direct Agency Partners: Lead our external media agencies. You will hold them accountable for performance and ensure their work aligns with our broader business goals. Execute and Test: Directly manage display advertising and experimental media tests. You will build and optimize tests to find our next growth lever. You will also oversee the execution of direct mail campaigns, from audience selection to delivery. Monitor Market Intelligence: Keep a pulse on the media landscape and competitive movements. You will proactively identify gaps in our strategy and vet new partners, ensuring The RealReal’s media mix remains innovative and ahead of industry shifts. Refine Measurement: Partner with our analytics team to improve media mix modeling and attribution. In partnership with our analytics team, you will lead the effort to prove the incrementality of our offline spend, ensuring we aren't just buying reach but driving actual business lift." Collaborate on Creative: Work with the brand and creative teams to produce high-performing assets. You will provide the data-driven insights needed to build content that converts. What You Bring To The Role Minimum Requirements: 6-8+ years of experience in marketing, with a strong focus on integrated campaign management across digital and offline channels. Proven track record of managing large-scale TV and audio budgets. Experience managing and getting the best work out of external agencies. Demonstrated ability to leverage data and analytics for strategic decision-making and campaign optimization. Deep understanding of performance metrics, attribution models, and ROI. Excellent communication, interpersonal, and presentation skills. Creative mindset with a passion for brand building and innovative marketing solutions. Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously Preferred Requirements: Bachelor's degree in Marketing, Business, or a related field. Experience in e-commerce, marketplaces, or luxury retail. Compensation, Benefits, + Perks Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $140,000.00-$165,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, our company is growing fast and fundamentally changing the way people buy and sell luxury goods — a multi-billion dollar industry. Our in-house experts inspect every item and our commitment to authenticity sets us apart, creating a foundation of trust with shoppers and consignors. The RealReal is also the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA. We are seeking smart, talented and creative individuals who enjoy working in a fast-paced environment to help us reinvent the digital marketplace. Are you collaborative, dedicated to going the extra mile and ready to innovate? We invite you to join our team.

Engage with clients through in-home appointments to acquire luxury consignment items, manage logistics, and ensure high client satisfaction. | Proven success in performance-driven sales roles, excellent communication skills, ability to operate independently in the field, and a valid driver's license. | About The Role Our team at The RealReal is growing, and we’re looking for experienced sales professionals to build lasting client relationships and grow our luxury consignment business. As an Account Luxury Manager (ALM)—a key Outside Sales role—you’ll drive repeat business by acquiring high-end consignment items from existing clients within a defined territory. This role is ideal for someone who is customer-focused, self-motivated, and thrives in a quota-driven, in-home appointment sales environment. What You Get To Do Every Day Client Engagement: Reconnect with established clients (and reactivate lapsed) through daily outreach and in-home appointments to drive consignment activity. Leverage strong consignor relationships to gain referrals and expand the client base. Sales Performance: Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth. Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal’s e-commerce centers. Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement. Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process. Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns. Field Work: Spend the majority of time—over 70%—in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments. What You Bring To The Role Minimum Requirements: 2+ years of proven success in performance-driven direct sales roles, with a consistent track record of meeting or exceeding targets. Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele. Highly motivated, results-oriented, and comfortable operating independently in a fast-paced, field-based environment. Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication; proficient in Salesforce (or similar CRM). Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver’s license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and lift up to 25 lbs as needed. Willing and able to travel more than 70% within the designated market Preferred Requirements: Prior experience in selling luxury goods and/or high-end services. Established book of business with existing client relationships. Strong understanding of fashion trends and the luxury market. Compensation, Benefits, + Perks Base salary plus uncapped commission $2,250/month commission - top performers earning over $5000/month Additional $500 bonus potential (at target) Annual Elite Club Trip for top performers Monthly sales competitions (i.e. cash | prizes | site credit) Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $65,000 - $65,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, our company is growing fast and fundamentally changing the way people buy and sell luxury goods — a multi-billion dollar industry. Our in-house experts inspect every item and our commitment to authenticity sets us apart, creating a foundation of trust with shoppers and consignors. The RealReal is also the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA. We are seeking smart, talented and creative individuals who enjoy working in a fast-paced environment to help us reinvent the digital marketplace. Are you collaborative, dedicated to going the extra mile and ready to innovate? We invite you to join our team.

Manage and develop a high-performing retail team, execute business strategies, and ensure exceptional customer experience in a high-volume retail environment. | Minimum 3+ years experience in multi-unit or flagship retail management, strong team building, customer service, and operational skills, with flexibility to work varied hours. | About The Role The Head of Shop for our high volume Flagship store is responsible for managing the values and attitudes of the employees they lead to provide exceptional customer service, drive our metrics and achieve our business goals.  The Head of Shop leads the management team, including an Assistant General Manager of Supply, an Assistant General Manager of Demand, a Visual Sales Manager,  and an Operations Manager. This role requires strategic thinking and a track record of driving results and developing future leaders. The Head of Shop manages and motivates the team to drive supply and demand, and collaborates with cross-functional teams to maximize results. What You Get To Do Everyday • Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers • Develop and execute business plans that align with the company’s short and long-term business strategies and KPIs • Plan and execute events and community engagement to build local brand awareness • Build effective teams and develop talent • Communicate effectively with the team, your supervisor, and clients • Instill trust and ensure accountability • Evaluate employee performance and create development plans to build team performance, engagement and retention • Provide consistent coaching and constructive feedback that inspires and motivates • Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal’s Diversity, Equity, and Inclusion training while actively collaborating with your team on solutions that promote equity and belonging • Lead by example on the sales floor • Ensure training on compliance with inventory management standards, policies, and procedures • Utilize inventory reporting tools, create and execute action plans to manage orders, inventory and maximize the potential of all product categories • Ensure team adheres to company standards for attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication • Collaborate with Operations leaders to ensure fulfillment activities meet warehouse standards and our online clients receive their packages based on our standard service level • Utilize strategic scheduling to ensure the right number of team members with the right skill sets are scheduled at peak times and that breaks, and meals are allocated and recorded appropriately • Execute company merchandising strategy, and train and manage the team to take pride in a clean and beautiful shopping environment What You Bring To The Role Minimum Requirements: • 3+ years experience, in the role of Multi-Unit Manager, District Manager, Area Manager, or high-volume Flagship management • Excellent organization and time management skills- especially multitasking and prioritizing competing demands • Excellent analytical, critical thinking, problem solving, and troubleshooting skills • Comfort with ambiguity and creating best practices to help scale and solve challenging problems • Strong team building skills in hiring, training, scheduling, driving employee engagement, and performance management • Experience working with a commissioned sales or retail organization and/or operationally intensive business • Strong interpersonal skills and the ability to communicate, advocate and interact effectively with diverse workforces in a highly matrixed organization • Strong customer service orientation, clienteling abilities, floor management and sales skills • Ability to work in a fast-paced environment and build multiple cross functional team relationships • Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends • Ability to travel 25% Preferred Requirements: • Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail • Bachelor’s degree- preferable in Business or related fields • Advanced skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided • Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support with their learning processes • Fluency in Spanish, French, Mandarin or other languages a plus Compensation, Benefits, + Perks • Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • Flexible Time Off (With Manager Approval) • Find out more about our Benefits here. The expected salary range for this role is $134,558.00-$153,780.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Provide exceptional customer service, drive sales, manage consignment process, support store operations, and engage customers to build brand loyalty. | At least 1 year retail customer-facing experience, flexible hours including evenings and weekends, strong organizational skills, and a positive, professional demeanor. | About The Role The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment. • Part time positions must have ability to commit to 25 hours per week including evenings, weekends, and holidays as needed. What You Get To Do Every Day • Educate customers on The RealReal’s mission of sustainable fashion and business structure • Drive sales through customer engagement, suggestive selling, and sharing product knowledge • Clearly communicate our consignment process and set proper expectations with the consignor during drop off • Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards • Ensure product is handled to the highest quality standards • Provide a high level of service while navigating multiple customer journeys simultaneously • Educate customers on The RealReal mission and business structure • Build brand loyalty by delivering a best in class customer experience • Outreach daily to existing customers to drive traffic to retail store • Support consignor relations issues • Assist with opening and closing procedures • Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards • Other duties as assigned What You Bring To The Role Minimum Requirements: • 1+ years retail experience in a customer or business-facing position • Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends • Dedication to delivering an elevated experience to both customers and employees • Ability to problem solve in order to meet the needs of customers • A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times • Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance • Comfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome • Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration • Ability to excel in a dynamic, fast paced environment Preferred Requirements: • Previous luxury/consignment retail experience • Proficiency with Google Suite and Salesforce • Experience using Mac iOS operating system #IndHP Compensation, Benefits, + Perks Benefits: • $375/month bonus (at target) • Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental, Vision & Commuter Benefits (applicable locations) • Paid parental leave • 9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays The expected hourly rate for this role is $19.8-$22.06. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Qualify and nurture leads through outreach and pass them to sales channels to close consignor business in a fully remote environment. | Requires strong communication, organization, CRM and Salesforce experience, customer service skills, and ability to work full-time with some weekend shifts. | About The Role Our Sales team is growing at The RealReal, and we’re seeking self-motivated individuals with excellent communication and interpersonal skills to join our team! The Business Development Representative (BDR) works to qualify leads and pass to the appropriate sales channel to close into new consignors. If you’re customer-obsessed and driven to excel in a fully-remote, competitive sales environment, this could be the perfect fit! Eligible work locations: CT, DC, FL, GA, IN, KY, MA, MD, ME, MI, MO, NC, NE, NH, NJ, NY, OH, PA, RI, SC, TN, VA, WV What You Get To Do Everyday • Act as first point of contact for prospective clients (leads) interested in consigning at The RealReal • Qualify marketing generated leads though daily outreach, while fielding inbound inquiries • Pass qualified leads to appropriate sales channel to close into new consignment business • Nurture leads through ongoing follow-up via phone/text/email • Utilize internal tools and resources to educate leads on consignment process, brands accepted, pricing expectations and next steps What You Bring To The Role Minimum Requirements • High degree of professionalism and excellent phone demeanor • Exceptional attention to detail and organization skills; ability to tailor communication style to suit all audiences • Strong customer service, problem-solving, and analytical skills • Excellent verbal and written communication skills • Comfortability using software such as G-Suite, Email, SalesForce, CRM • Self-motivation and drive to excel in fast-paced environment • A solutions-focused mentality with a growth mindset • Adaptability and openness to change • Ability to commit to full-time hours (40 hours per week) • Must be able to work one weekend day - shifts offered are: Tuesday-Saturday or Sunday-Thursday Preferred Requirements • Familiarity with the luxury fashion marketplace • Lead qualification experience Compensation, Benefits, + Perks • Hourly base pay + uncapped commission • $800/month commission (at target) • Monthly sales competitions (i.e. cash | prizes | site credit) • Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) • Find out more about our Benefits here. The expected hourly rate for this role is $21-$21. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Qualify and nurture leads through outreach and pass them to sales channels to close new consignors in a fully remote sales environment. | Requires excellent communication, CRM and SalesForce experience, strong organizational skills, customer service orientation, and ability to work full-time including weekends. | About The Role Our Sales team is growing at The RealReal, and we’re seeking self-motivated individuals with excellent communication and interpersonal skills to join our team! The Business Development Representative (BDR) works to qualify leads and pass to the appropriate sales channel to close into new consignors. If you’re customer-obsessed and driven to excel in a fully-remote, competitive sales environment, this could be the perfect fit! Eligible work locations: CT, DC, FL, GA, IN, KY, MA, MD, ME, MI, MO, NC, NE, NH, NJ, NY, OH, PA, RI, SC, TN, VA, WV What You Get To Do Everyday • Act as first point of contact for prospective clients (leads) interested in consigning at The RealReal • Qualify marketing generated leads though daily outreach, while fielding inbound inquiries • Pass qualified leads to appropriate sales channel to close into new consignment business • Nurture leads through ongoing follow-up via phone/text/email • Utilize internal tools and resources to educate leads on consignment process, brands accepted, pricing expectations and next steps What You Bring To The Role Minimum Requirements • High degree of professionalism and excellent phone demeanor • Exceptional attention to detail and organization skills; ability to tailor communication style to suit all audiences • Strong customer service, problem-solving, and analytical skills • Excellent verbal and written communication skills • Comfortability using software such as G-Suite, Email, SalesForce, CRM • Self-motivation and drive to excel in fast-paced environment • A solutions-focused mentality with a growth mindset • Adaptability and openness to change • Ability to commit to full-time hours (40 hours per week) • Must be able to work one weekend day - shifts offered are: Tuesday-Saturday or Sunday-Thursday Preferred Requirements • Familiarity with the luxury fashion marketplace • Lead qualification experience Compensation, Benefits, + Perks • Hourly base pay + uncapped commission • $800/month commission (at target) • Monthly sales competitions (i.e. cash | prizes | site credit) • Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) • Find out more about our Benefits here. The expected hourly rate for this role is $21-$21. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Drive luxury consignment sales through in-home client appointments, manage consignment logistics, and maintain strong client relationships to meet monthly sales quotas. | 2+ years direct sales experience with consistent quota achievement, strong relationship-building skills, proficiency in Salesforce or similar CRM, ability to travel extensively and work independently in a field-based environment. | About The RoleOur team at The RealReal is growing, and we’re looking for experienced sales professionals to build lasting client relationships and grow our luxury consignment business. As an Account Luxury Manager (ALM)—a key Outside Sales role—you’ll drive repeat business by acquiring high-end consignment items from existing clients within a defined territory. This role is ideal for someone who is customer-focused, self-motivated, and thrives in a quota-driven, in-home appointment sales environment. What You Get To Do Every Day • Client Engagement: Reconnect with established clients (and reactivate lapsed) through daily outreach and in-home appointments to drive consignment activity. Leverage strong consignor relationships to gain referrals and expand the client base. • Sales Performance: Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth. • Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal’s e-commerce centers. • Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement. • Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process. • Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns. • Field Work: Spend the majority of time—over 70%—in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments. What You Bring To The Role Minimum Requirements: • 2+ years of proven success in performance-driven direct sales roles, with a consistent track record of meeting or exceeding targets. • Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele. • Highly motivated, results-oriented, and comfortable operating independently in a fast-paced, field-based environment. • Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication; proficient in Salesforce (or similar CRM). • Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver’s license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and lift up to 25 lbs as needed. • Willing and able to travel more than 70% within the designated market Preferred Requirements: • Prior experience in selling luxury goods and/or high-end services. • Established book of business with existing client relationships. • Strong understanding of fashion trends and the luxury market. Compensation, Benefits, + Perks • Base salary plus uncapped commission • $1,500/month commission - top performers earning over $2,500/month • Annual Elite Club Trip for top performers • Monthly sales competitions (i.e. cash | prizes | site credit) • Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • Flexible Time Off (With Manager Approval) • Find out more about our Benefits here. The expected salary range for this role is $65,000 - $65,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.