The RealReal

Provide exceptional customer service, drive sales, manage consignment process, support store operations, and engage customers to build brand loyalty. | At least 1 year retail customer-facing experience, flexible hours including evenings and weekends, strong organizational skills, and a positive, professional demeanor. | About The Role The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment. • Part time positions must have ability to commit to 25 hours per week including evenings, weekends, and holidays as needed. What You Get To Do Every Day • Educate customers on The RealReal’s mission of sustainable fashion and business structure • Drive sales through customer engagement, suggestive selling, and sharing product knowledge • Clearly communicate our consignment process and set proper expectations with the consignor during drop off • Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards • Ensure product is handled to the highest quality standards • Provide a high level of service while navigating multiple customer journeys simultaneously • Educate customers on The RealReal mission and business structure • Build brand loyalty by delivering a best in class customer experience • Outreach daily to existing customers to drive traffic to retail store • Support consignor relations issues • Assist with opening and closing procedures • Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards • Other duties as assigned What You Bring To The Role Minimum Requirements: • 1+ years retail experience in a customer or business-facing position • Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends • Dedication to delivering an elevated experience to both customers and employees • Ability to problem solve in order to meet the needs of customers • A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times • Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance • Comfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome • Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration • Ability to excel in a dynamic, fast paced environment Preferred Requirements: • Previous luxury/consignment retail experience • Proficiency with Google Suite and Salesforce • Experience using Mac iOS operating system #IndHP Compensation, Benefits, + Perks Benefits: • $375/month bonus (at target) • Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental, Vision & Commuter Benefits (applicable locations) • Paid parental leave • 9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays The expected hourly rate for this role is $19.8-$22.06. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Qualify and nurture leads through outreach and pass them to sales channels to close consignor business in a fully remote environment. | Requires strong communication, organization, CRM and Salesforce experience, customer service skills, and ability to work full-time with some weekend shifts. | About The Role Our Sales team is growing at The RealReal, and we’re seeking self-motivated individuals with excellent communication and interpersonal skills to join our team! The Business Development Representative (BDR) works to qualify leads and pass to the appropriate sales channel to close into new consignors. If you’re customer-obsessed and driven to excel in a fully-remote, competitive sales environment, this could be the perfect fit! Eligible work locations: CT, DC, FL, GA, IN, KY, MA, MD, ME, MI, MO, NC, NE, NH, NJ, NY, OH, PA, RI, SC, TN, VA, WV What You Get To Do Everyday • Act as first point of contact for prospective clients (leads) interested in consigning at The RealReal • Qualify marketing generated leads though daily outreach, while fielding inbound inquiries • Pass qualified leads to appropriate sales channel to close into new consignment business • Nurture leads through ongoing follow-up via phone/text/email • Utilize internal tools and resources to educate leads on consignment process, brands accepted, pricing expectations and next steps What You Bring To The Role Minimum Requirements • High degree of professionalism and excellent phone demeanor • Exceptional attention to detail and organization skills; ability to tailor communication style to suit all audiences • Strong customer service, problem-solving, and analytical skills • Excellent verbal and written communication skills • Comfortability using software such as G-Suite, Email, SalesForce, CRM • Self-motivation and drive to excel in fast-paced environment • A solutions-focused mentality with a growth mindset • Adaptability and openness to change • Ability to commit to full-time hours (40 hours per week) • Must be able to work one weekend day - shifts offered are: Tuesday-Saturday or Sunday-Thursday Preferred Requirements • Familiarity with the luxury fashion marketplace • Lead qualification experience Compensation, Benefits, + Perks • Hourly base pay + uncapped commission • $800/month commission (at target) • Monthly sales competitions (i.e. cash | prizes | site credit) • Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) • Find out more about our Benefits here. The expected hourly rate for this role is $21-$21. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Qualify and nurture leads through outreach and pass them to sales channels to close new consignors in a fully remote sales environment. | Requires excellent communication, CRM and SalesForce experience, strong organizational skills, customer service orientation, and ability to work full-time including weekends. | About The Role Our Sales team is growing at The RealReal, and we’re seeking self-motivated individuals with excellent communication and interpersonal skills to join our team! The Business Development Representative (BDR) works to qualify leads and pass to the appropriate sales channel to close into new consignors. If you’re customer-obsessed and driven to excel in a fully-remote, competitive sales environment, this could be the perfect fit! Eligible work locations: CT, DC, FL, GA, IN, KY, MA, MD, ME, MI, MO, NC, NE, NH, NJ, NY, OH, PA, RI, SC, TN, VA, WV What You Get To Do Everyday • Act as first point of contact for prospective clients (leads) interested in consigning at The RealReal • Qualify marketing generated leads though daily outreach, while fielding inbound inquiries • Pass qualified leads to appropriate sales channel to close into new consignment business • Nurture leads through ongoing follow-up via phone/text/email • Utilize internal tools and resources to educate leads on consignment process, brands accepted, pricing expectations and next steps What You Bring To The Role Minimum Requirements • High degree of professionalism and excellent phone demeanor • Exceptional attention to detail and organization skills; ability to tailor communication style to suit all audiences • Strong customer service, problem-solving, and analytical skills • Excellent verbal and written communication skills • Comfortability using software such as G-Suite, Email, SalesForce, CRM • Self-motivation and drive to excel in fast-paced environment • A solutions-focused mentality with a growth mindset • Adaptability and openness to change • Ability to commit to full-time hours (40 hours per week) • Must be able to work one weekend day - shifts offered are: Tuesday-Saturday or Sunday-Thursday Preferred Requirements • Familiarity with the luxury fashion marketplace • Lead qualification experience Compensation, Benefits, + Perks • Hourly base pay + uncapped commission • $800/month commission (at target) • Monthly sales competitions (i.e. cash | prizes | site credit) • Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) • Find out more about our Benefits here. The expected hourly rate for this role is $21-$21. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Lead and mentor engineering teams to develop scalable e-commerce software solutions and collaborate cross-functionally on pricing and platform improvements. | 3+ years managing engineering teams, experience with cloud-native systems, relational databases, collaboration with ML teams, and strong leadership and communication skills. | About The Role The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team! • States Not Eligible: AK, AR, DE, KS, MS, ND, SD, WY What you get to do everyday • You will lead and mentor a team of talented software engineers in designing and implementing high-quality software solutions. • Lead the engineering efforts in our e-commerce platform, focusing on scalability, user experience, and pricing strategies. • Collaborate with cross-functional teams, including product management, ML team, and marketing, to develop and implement effective online pricing models. • Oversee the development and maintenance of our core systems built on Ruby on Rails and Elixir, ensuring scalability, performance, and security. • Mentor and manage a team of engineers, fostering a culture of technical excellence and innovation. • Foster a culture of continuous learning and improvement, encouraging team members to explore new technologies and practices. • Work cross-functionally with various teams to align engineering activities with broader company objectives. What you bring to the role Minimum Requirements: • 3+ years of managing high performing engineering teams • Proven track record in managing and scaling distributed, public cloud-native systems and services. • Hands-on experience in collaborating with machine learning teams. • Strong understanding of relational database systems (MySQL or PostgreSQL preferred). • Excellent leadership skills with the ability to mentor and inspire a team of engineers. • Strong communication and collaboration skills. Preferred Requirements: • Experience in developing and managing online pricing services and systems. • Bachelor’s degree in Computer Science, Engineering, or a related field. • Familiarity with NoSQL databases and their application in large-scale environments. • Advanced degree in Computer Science or a related field. • A passion for sustainable fashion and technology’s role in this sector. Compensation, Benefits, + Perks • Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • Flexible Time Off (With Manager Approval) • Find out more about our Benefits here. The expected salary range for this role is $194,499.00-$216,109.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Drive luxury consignment sales through in-home client appointments, manage consignment logistics, and maintain strong client relationships to meet monthly sales quotas. | 2+ years direct sales experience with consistent quota achievement, strong relationship-building skills, proficiency in Salesforce or similar CRM, ability to travel extensively and work independently in a field-based environment. | About The RoleOur team at The RealReal is growing, and we’re looking for experienced sales professionals to build lasting client relationships and grow our luxury consignment business. As an Account Luxury Manager (ALM)—a key Outside Sales role—you’ll drive repeat business by acquiring high-end consignment items from existing clients within a defined territory. This role is ideal for someone who is customer-focused, self-motivated, and thrives in a quota-driven, in-home appointment sales environment. What You Get To Do Every Day • Client Engagement: Reconnect with established clients (and reactivate lapsed) through daily outreach and in-home appointments to drive consignment activity. Leverage strong consignor relationships to gain referrals and expand the client base. • Sales Performance: Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth. • Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal’s e-commerce centers. • Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement. • Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process. • Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns. • Field Work: Spend the majority of time—over 70%—in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments. What You Bring To The Role Minimum Requirements: • 2+ years of proven success in performance-driven direct sales roles, with a consistent track record of meeting or exceeding targets. • Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele. • Highly motivated, results-oriented, and comfortable operating independently in a fast-paced, field-based environment. • Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication; proficient in Salesforce (or similar CRM). • Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver’s license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and lift up to 25 lbs as needed. • Willing and able to travel more than 70% within the designated market Preferred Requirements: • Prior experience in selling luxury goods and/or high-end services. • Established book of business with existing client relationships. • Strong understanding of fashion trends and the luxury market. Compensation, Benefits, + Perks • Base salary plus uncapped commission • $1,500/month commission - top performers earning over $2,500/month • Annual Elite Club Trip for top performers • Monthly sales competitions (i.e. cash | prizes | site credit) • Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • Flexible Time Off (With Manager Approval) • Find out more about our Benefits here. The expected salary range for this role is $65,000 - $65,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.